Monzo is a digital retail bank and fintech company that provides banking services through a smartphone app. With over 8 million users, Monzo offers intelligent notifications, instant balance updates, and financial management tools. Users can easily tra...
\n๐London, Cardiff or Remote (UK) | ๐ฐยฃ65,000 - ยฃ72,000 โ | Benefits | Hear from the team โจ\n\nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout the role:\nWe are looking for a Finance System Analyst to join Monzoโs Finance function to be responsible for supporting delivery of and maintaining systems for our core accounting, regulatory reporting, treasury and financial planning & analysis teams.\n\nYouโll be supporting vendor selection, configuration, maintenance and administration of third party systems to ensure Monzoโs Finance function maximises the value we get out of our financial software. \n\nOur systems:\nWe currently utilise the following systems across our Finance function. You will be responsible for ensuring these systems are operating effectively and will also help set out the future of these and any new systems:\n\n\n* NetSuite as our current accounting system / General Ledger\n\n* SAP as our future Enterprise Resource Planning (ERP) system\n\n* Anaplan as our financial planning and forecasting system\n\n* MORS Software - Treasury Management System and Asset & Liability Management\n\n* Vermeg - Regulatory Reporting \n\n* Lightyear - invoice processing\n\n* Expensify - expense management\n\n\n\n\nRole Responsibilities\nYou will be responsible for: \n\n\n* Maintaining our third party systems (typically Software as a Service), including user access, configuration changes, managing upgrades and being the first point of contact for any vendor related issues\n\n* Support the selection of any new systems / vendors across the finance function, working closely with the finance and programme management teams to help ensure we select the right vendors\n\n* Support the implementation of any new systems across finance, ensuring they are appropriately set up and configured to support our financial business processes\n\n* Monitoring performance KPIs, troubleshooting and resolving any problems with existing software, including updates, configuration changes and upgrades\n\n* Support Finance leadership on relationship management with vendors, ensuring we are getting the support we need and that project work is on track\n\n* Work closely with our engineering colleagues to ensuring top-notch data quality and help monitor data flows between systems\n\n\n\n\nYou should apply if:\n\n\n* In-depth knowledge of at least one accounting / ERP system and operating principles. Ideally experience of implementing and supporting SAP\n\n* Experience working within in banking / finance and supporting financial business processes\n\n* Experience working closely with software vendors, software engineers and data teams\n\n* Experience working closely with embedded data analysts / scientists\n\n* Proficient with SQL and data visualisation tooling (such as Looker, Tableau, etc.)\n\n* Experience designing and implementing technical infrastructure for systems support and monitoring\n\n* Nice to haves\n\n* A bachelor's or vocational degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nNice to haves:\n\n\n* Degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nThe interview process:\n\nOur interview process involves 2 main stages: \n\n\n* Phone call with recruiter\n\n* Technical interview with Engineering Director (45 min)\n\n* Monzo behavioural interview with hiring manager and their manager (45 min)\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhatโs in it for you:\n\n ๐ฐ ยฃ65,000 - ยฃ72,000 (depending on experience) โ plus stock options & benefits \n\n๐This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff).\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐ Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NZ1 #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting and Finance jobs that are similar:\n\n
$85,000 — $160,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n๐London / UK Remote | ๐ฐ ยฃ75,000 - ยฃ100,000 + Benefits | Technology - Engineering | Hear from the team โจ\n\nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Engineering Team:\n\nWe have around 300 engineers out of roughly 2,500 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so youโll learn heaps about everything from how banks work to effective communication.\n\nWe contribute to open source software as much as possible. Our blog is a good place to learn even more about what we do!\n\nWhat youโll be using: \n\nWe rely heavily on the following tools and technologies:\n\n\nGo to write our application code (thereโs an excellent interactive Go tutorial here)\n\nCassandra for most persistent data storage\n\nKafka for our asynchronous message queue\n\nEnvoy Proxy for RPC\n\nKubernetes and Docker to schedule and run our services \n\nAWS for most of our infrastructure\n\nReact for internal web dashboards\n\nWe also have two physical datacenter sites with actual cables to connect to various third parties\n\n\n\n\nYour day-to-day \n\nThis role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As a product backend engineer youโll work in a squad alongside product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more! \n\nTogether youโll build and support a particular part of Monzo. Our product squads belong to our wider collectives (a word we use to describe self-governing business units of ~100 people). They are; Money, Borrowing, Fincrime, Customer Operations, Platform, Personal Banking & Business Banking. Theyโre all looking for additional Backend Engineers right now, we do a standard interview process across all our collectives and at the end we will find the best match for you based on your skills, experience, preferences and aligning with the business need! \n\nOur backend engineers have a variety of different backgrounds. As long as you enjoy learning new things, weโd love to talk to you. We do not ask for formal qualifications or degree requirements for any of our engineering roles.\n\nYou should apply if:\n\n\nyou have strong experience working on the backend of a technology product\n\nyou want to be involved in building a product that you (and the people you know) use every day\n\nyou have a product mindset: you care about customer outcomes and you want to make data-informed decisions\n\nyouโre comfortable working in a team that deals with ambiguity\n\nyouโre interested in distributed systems and writing resilient software\n\nyou have some experience with strongly-typed languages (Go, Java, C, Scala etc.).\n\nyou think youโd enjoy the kind of work weโre doing\n\n\n\n\nWe're on the look out for L40, 50 & 60 Engineers at the moment, you can read more in our Engineering Progression Framework \n\nThe Interview Process:\n\nOur interview process involves three main stages: \n\nInitial Call \n\nTake home task or pair coding exercise \n\nFinal interview including a system design and a behavioural interview \n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. \n\nYou will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on [email protected] \n\nOne of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here.\n\nWhatโs in it for you:\n\n๐ฐ ยฃ75,000 - ยฃ100,000 base salaryโ plus stock options \n\nโ๏ธWe can help you relocate to the UK \n\nโ We can sponsor visas.\n\n๐This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).\n\nโฐWe offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโAnd much more, see our full list of benefits here \n\nWe're usually always hiring for Backend Engineers, so there's no closing date for this job.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n#LI-Remote\n\n#LI-HJ1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Scala, Mobile, Engineer and Backend jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Customer Service Adviser Financial Health
\n๐Remote (UK) | ๐ฐ ยฃ23,500 + Benefits (make sure you click me to check these out!)\n\nPlease reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.\n\nThe application process ๐ค\n\n\nApply with your CV and answer the application questions\n\n\n\n\nโญ๏ธTOP TIP! We are looking for a high level of attention to detail in your answers \n\n\nAnalytical problem solving skills in the scenario based questions, whilst being customer centric and empathetic.\n\nWe would recommend you read through our tone of voice and try to align your application answers with this ๐\n\n If you're successful ๐ weโll invite you to a remote interview where you'll meet with a couple team managers from our Financial Health team ๐ \n\n\n\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. ๐\n\nWhat will you be doing?\n\nOur Collections team are the financial health heroes at the core of Monzo ๐ They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzoโs award winning lending products, credit file details and something we call a โdecisioning processโ - something weโll teach you all about! \n\nWhat weโd like to see from you:\n\n\nYouโll need to have a background supporting customers, working in a contact centre.\n\nWeโd love it if you also have prior collections experience, but don't worry if you donโt, you will get first class training from our Learning and Development team when you join.\n\nThe ability to communicate with customers to the highest standard because we only want the best for them. You can ask open questions to understand their situation, listen and provide solutions - predominantly via our in-app chat with a small fraction of manual outbound calls (when requested by our customers) and emails. \n\nFrom time to time things are complex so a keen eye for detail and a high standard of work will really help in this team.\n\nUnderstanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).\n\nMost importantly - you live and breathe people and customers like we do.\n\n\n\n\nHere is a presentation from one of our FinHealth Heroโs to give you a flavour of what we do in this role:\n\nA Day in the life of a Collections Adviser\n\nYour working life and shift requirements โ๏ธ\n\n\nWorking hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working).\n\nYour shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance. \n\nYou're guaranteed 1 full weekend off each month.\n\n\n\n\n๐ก To work remotely you'll also need:\n\n\nto work from home in the UK in a safe, private and distraction free environment\n\na solid internet connection (download speed - 10mbps; upload speed - 5 mbps)\n\n\n\n\n๐ป Equipment:\n\n\nYou will need to own your own smartphone, because youโll need it each time you log into our customer support system.\n\nWe'll provide you with a Macbook on your first day as well as having additional equipment you can request to support you - should you need it.\n\nYouโll receive a one off payment of ยฃ200 from us once you have started to help you set up your very own perfect home office space, you could buy a desk and chair with it - if you like.\n\n\n\n\nDid we mention we are a multi award winning employer too? We recently won three awards at this year's prestigious European Contact Centre & Customer Service Awards (ECCCSA). These include: \n\n\nGold Award for Great Place to Work\n\nSilver Award for Best Approach to Diversity and Inclusion \n\nBronze Award for Large Contact Centre of the Year \n\n\n\n\nQuestions about this role or application process? Head over to our careers page to read our FAQs (www.monzo.com/careers) or email us if we need to make any adjustments to the application process because of disability or neurodiversity.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-Remote #LI-HRW \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$30,000 — $50,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nGlasgow, Scotland, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Customer Operations Specialist
\n๐Remote (US) | ๐ฐ $50,000 - $60,000 + Benefits | Hear from the team โจ\n\n\n\nAbout us: \n\nMonzo is one of the top fintechs in Europe. In the last few years, weโve built a banking app that our customers love โ with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Weโve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation. \n\nWeโre just getting started in the US: Weโre a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. Weโre focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. Weโre looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.\n\n\nAbout You:\n\nYou're a recent graduate or someone with a few yearsโ work experience. You're keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US. You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future.\n\nYouโll be a problem solver and a strong advocate for customer experience\nWe're looking for someone who isn't afraid to troubleshoot tough problems. When something comes up that no one has seen before you'll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You'll listen to customers' concerns with positivity, empathy and patience. You'll fix whatever's up and help us stop it from happening again.\n\nCustomers are the heart of Monzo\nIn the UK we're known for our outstanding customer support. We're looking for help building the foundation for our Customer Operations team in the US. You'll be the first point of contact for some of our early US customers. You'll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams.\n\nOur mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers' problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.\n\n\n\n๐ฌ Your day-to-day: \n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed\n\n* Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly\n\n* Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product\n\n* Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends\n\n* Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right\n\n* Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world\n\n\n\n\n\n\nโ You should apply if:\n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* You're great at explaining things to people, and have flawless written English\n\n* You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish\n\n* You delight in investigating complex problems, getting to the root cause, and fixing them\n\n* You're friendly, focused, and super organized\n\n* You're comfortable working in a fast-paced environment and adaptable to constant change\n\n* You're comfortable with ambiguity and able to work independently\n\n* You're excited for a challenge and want to be part of the team that makes Monzo!\n\n\n\n\n\n\n๐งฐ In addition to the above, we'd also love to hear from anyone with:\n\n\n* experience in a support/service role for a financial services company or technical support organization\n\n* interest in financial technology\n\n* previous experience in a training or coaching role or experience managing cross-functional projects\n\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages:\n\n\n* initial phone call\n\n* a practical written exercise, and\n\n* 2 or 3 video interviews\n\n\n\n\nOur average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.\n\n\n\nWhatโs in it for you:\n๐ฐ $50,000 - $60,000 + plus stock options & benefits\n๐ This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing\n๐ Learning budget of $1,500 a year for books, training courses and conferences\nโ And much more, see our full list of benefits here\n \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-SC1 #LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video and Video jobs that are similar:\n\n
$20,000 — $40,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Customer Service Adviser Financial Health
\n๐Remote (UK) | ๐ฐ ยฃ23,500 + Benefits (make sure you click me to check these out!)\n\nPlease reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.\n\nThe application process ๐ค\n\n\nApply with your CV and answer the application questions\n\n\n\n\nโญ๏ธTOP TIP! We are looking for a high level of attention to detail in your answers \n\n\nAnalytical problem solving skills in the scenario based questions, whilst being customer centric and empathetic.\n\nWe would recommend you read through our tone of voice and try to align your application answers with this ๐\n\n If you're successful ๐ weโll invite you to a remote interview where you'll meet with a couple team managers from our Financial Health team ๐ \n\n\n\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. ๐\n\nWhat will you be doing?\n\nOur Collections team are the financial health heroes at the core of Monzo ๐ They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzoโs award winning lending products, credit file details and something we call a โdecisioning processโ - something weโll teach you all about! \n\nWhat weโd like to see from you:\n\n\nYouโll need to have a background supporting customers, working in a contact centre.\n\nWeโd love it if you also have prior collections experience, but don't worry if you donโt, you will get first class training from our Learning and Development team when you join.\n\nThe ability to communicate with customers to the highest standard because we only want the best for them. You can ask open questions to understand their situation, listen and provide solutions - predominantly via our in-app chat with a small fraction of manual outbound calls (when requested by our customers) and emails. \n\nFrom time to time things are complex so a keen eye for detail and a high standard of work will really help in this team.\n\nUnderstanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).\n\nMost importantly - you live and breathe people and customers like we do.\n\n\n\n\nHere is a presentation from one of our FinHealth Heroโs to give you a flavour of what we do in this role:\n\nA Day in the life of a Collections Adviser\n\nYour working life and shift requirements โ๏ธ\n\n\nWorking hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working).\n\nYour shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance. \n\nYou're guaranteed 1 full weekend off each month.\n\n\n\n\n๐ก To work remotely you'll also need:\n\n\nto work from home in the UK in a safe, private and distraction free environment\n\na solid internet connection (download speed - 10mbps; upload speed - 5 mbps)\n\n\n\n\n๐ป Equipment:\n\n\nYou will need to own your own smartphone, because youโll need it each time you log into our customer support system.\n\nWe'll provide you with a Macbook on your first day as well as having additional equipment you can request to support you - should you need it.\n\nYouโll receive a one off payment of ยฃ200 from us once you have started to help you set up your very own perfect home office space, you could buy a desk and chair with it - if you like.\n\n\n\n\nDid we mention we are a multi award winning employer too? We recently won three awards at this year's prestigious European Contact Centre & Customer Service Awards (ECCCSA). These include: \n\n\nGold Award for Great Place to Work\n\nSilver Award for Best Approach to Diversity and Inclusion \n\nBronze Award for Large Contact Centre of the Year \n\n\n\n\nQuestions about this role or application process? Head over to our careers page to read our FAQs (www.monzo.com/careers) or email us if we need to make any adjustments to the application process because of disability or neurodiversity.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-Remote #LI-HRW \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$30,000 — $55,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nGlasgow, Scotland, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n๐London OR UK Remote | ๐ฐยฃ60,000 - ยฃ80,000 Dependent on experience + Benefits \n\nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nRisk at Monzo\n\nLike any other regulated bank, we need to make sure we are managing our risks and controls and are fully compliant with our regulation, but at Monzo we want to do so while continuing with our agile โtest and learnโ approach to launching products. We are looking for a Risk & Controls Manager to help our Risk & Control Discipline partner with key product areas and ensure we successfully roll-out and embed our risk management framework across the first line.\n\nThe Role\n\nAs a Risk & Control Manager, you will use your passion for risk and control to support the Product space, helping them stay in control as they build and ship at pace. Monzo is a fast-paced and ever changing environment, flexibility, and openness to pivot and focus on different product areas as needed is a must. \n\nTeams across the first line in Monzo seek guidance from the Risk & Control Discipline on how to ensure they are compliant with regulations, Monzoโs Enterprise Risk Management Framework and rely on us to create a risk aware culture that distinguishes Monzo in both banking and technology. Within the Product space, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are comprehensive, and risk assessments are completed in good time. \n\nYour day-to-day:\n\n\n* Lead risk assessments - both general risk and control self-assessments, and change risk assessments for product and feature launches\n\n* Support the first line in developing and improving controls that protect our customer and business needs now and in the future\n\n* Ensure governance-related requirements are met - including documentation and approvals\n\n* Manage and report on the risk and control environment (risks, controls, issues, incidents, remedial actions, etc)\n\n* Manage regulatory and audit deadlines and submissions\n\n* Help innovate and improve on the effectiveness of governance and risk management process to ensure they work for Monzo\n\n* Help embed robust regulatory, conduct, and operational risk practices and culture\n\n* Foster positive and collaborative relationships across the three lines of defence\n\n\n\n\nYou should apply if:\n\n\n* You have considerable risk and control experience with consumer financial products in a regulated environment\n\n* You have an understanding of The Consumer Duty, and conduct risk and experience applying these regulations and principles to day-to-day work\n\n* You have experience with RCSAs, control testing, and issue and action management\n\n* Youโre excited about helping Monzo scale in a compliant, thoughtful and controlled way\n\n* Youโre resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing\n\n* You are able to meet people where they are at, and be the a bridge between internal teams and represent Monzo before auditors and regulators\n\n* You are a self-starter, and able to work independently and make prioritisation decisions\n\n\n\n\nThe Interview Process:\n\nOur interview process involves 3 main stages: \n\n\n* Short call with a recruiter \n\n* 30 minute video-call call with the hiring manager\n\n* 2 x 60 minute interviews conducted via GoogleMeet\n\n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\n๐This role can be based in our London office, but we're also happy for this to be a distributed role working within the UK (with ad hoc meetings in London).\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Learning budget of ยฃ1,000 a year for, training courses and conferencesโ And much more, see our full list of benefits here\n\n \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Lead Data Scientist Operations
\n๐London / UK Remote | ๐ฐ ยฃ100,000- ยฃ140,000 + Benefits | Technology - Data \nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nAt Monzo, we're building a bank that is fair, transparent and a delight to use. Weโre growing extremely fast and have over four and half million customers in the UK, with over 100,000 new people joining every month. Weโve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. \n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics giving data scientists the head space to focus on more impactful business questions and analyses.Our data science mission is to Enable Monzo to Make Better Decisions, Faster.\n\nAbout our Data Team:\n\nWe're looking for a Data Scientist for our Operations Collective, excited to help build the bank of the future. You'll have the opportunity to work on an area that is the heart of how we work with our customersโ problems - and is full of data challenges: product and journey experiments, forecasting supply and demand, operational research, all to understand the biggest opportunities to improve how we serve our customers - matching customer problems to people who can solve them in the best way.\n\nWhatโs special about data at Monzo?\n\nAutonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas.\n\nCutting-edge managed infrastructure. All our data infrastructure lives on the Google Cloud Platform, so you don't need to spend your time configuring or managing clusters, databases, etc. All of our infrastructure is designed so that we can have really high data quality, and spend most of our time using that data to support business decisions.\n\nAutomation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, thereโs some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker.\n\nYour day-to-day\n\n\n* Work in product teams with engineers, designer, product, user researchers to measure things that matter; design and analyse A/B experiments to keep improving everything we do; offer actionable recommendations to stakeholders\n\n* Apply your expertise in quantitative analysis, data mining, forecasting and machine learning / operational research, to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product and operations strategy\n\n* Optimise our planning, scheduling and assignment of Monzo customer operations. Create forecasts of demand (customer problems) and supply (operations agents) to drive our hiring pipelines based on customer needs and skills. Coupled this with matching algorithms we to optimise our operations strategy to have right people solving the right customer problems at the right time\n\n\n\n\nYou should apply if:\n\n\n* What weโre doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well\n\n* You're operationally and commercially minded, can put numbers into business perspective\n\n* Youโre as comfortable getting hands-on as taking a step back and thinking strategically\n\n* You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so\n\n* You're a team player whom your colleagues can rely on\n\n* You have solid grounding in SQL and preferably Python\n\n* You have experience in either conducting large scale A/B experiments, operational research algorithms, or complex forecasts\n\n\n\n\nThe interview process:\n\nOur interview process involves 4 main stages: \n\n\n* Recruiter Call\n\n* Initial Call \n\n* Final Interview\n\n\n\n* Business Fit/Collaboration\n\n* Case Study\n\n* Technical Interview\n\n\n\n* Final Decision\n\n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on *hiring email*\n\nOne of our recruiters has written a blog on the process, for extra details, hints and tips please see Data Hiring at Monzo\n\nWhatโs in it for you:\n\n๐ฐ ยฃ100,000 - ยฃ140,000 base salary + plus stock options \n\nโ๏ธWe can help you relocate to the UK \n\nโ We can sponsor visas.\n\n๐This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).\n\nโฐWe offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโAnd much more, see our full list of benefits here \n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Cloud jobs that are similar:\n\n
$40,000 — $75,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Director of Data Science Financial Crime
\n๐London | ๐ฐ ยฃ150,000- ยฃ200,000 + Benefits | Data Science \n\nAbout us \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Data Discipline\n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.\n\nWe work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts etc.\nYour Mission \n\nYou will be responsible for partnering with senior stakeholders in Fincrime to develop evidence-driven solutions to important Financial Crime problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level) and develop data products (where appropriate) that will improve our ability to fight financial crime and keep customers safe. You will lead a team of data professionals of currently 25 people. You will also be part of the wider data leadership group and help shape the role that data plays across the company.\n\nYour day-to-day \n\n\n* Establish yourself as a trusted member of the financial crime and product senior leadership teams with the capacity for getting things done and to enable better decision making\n\n* Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life\n\n* Set the data strategy for financial crime area which will help us to build one of the most effective fincrime prevention and detection capabilities in the financial industry\n\n* Own complex, data driven systems to combat fraud and financial crime, including customer risk assessments and transaction monitoring\n\n* Help your team to focus and to prioritise for highest impact initiatives for the business\n\n* Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations and first and second lines of defence\n\n* Develop and further scale a high performing team of data professionals across a wide range of data capabilities\n\n* Coach managers and individual contributors, helping them to grow professionally and personally\n\n\n\n\nYou should apply if:\n\nWhat weโre doing here at Monzo excites you!\n\n\n* You have multiple years of experience in a hands on data role in the past and have now been leading data science teams in operations, financial crime or fraud\n\n* You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job\n\n* Youโre as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities\n\n* You have experience working together and collaborating with senior business stakeholders\n\n* You have experience leading a full stack data team, including Analysts, Data Scientists, Analytics Engineers and Machine Learning Engineers\n\n* You have experience managing data managers\n\n\n\n\nThe Interview Process\n\nOur interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!\n\n\n* 30 minute recruiter call \n\n* 45 minute call with the hiring manager\n\n* 3 x 1-hour video calls with various team members, including the general manager for Financial Crime\n\n* A meet and greet with a Monzo Executive Committee member\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhatโs in it for you:\n\n๐ฐ ยฃ165,000- ยฃ200,000 โ plus stock options & benefits \n\nโ๏ธ We can help you relocate to the UK (delete if doesnโt apply) \n\nโ We can sponsor visas (delete if doesnโt apply).\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐ Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโ And much more, see our full list of benefits here\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NJ #LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Senior and Non Tech jobs that are similar:\n\n
$27,500 — $55,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Monzo is hiring a Remote Resource Planning Analyst Workforce Management
\n๐Location - Remote | ๐ฐยฃ32500 - ยฃ45000 + Benefits | Hear from the team โจ\n\nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque. We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves. We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Workforce Management (WFM) Team: \n\nYouโll be joining the WFM team which forms part of the Operations Collective. You will report to the Tactical Planning Manager. As a Resource Planning Analyst you will play a key part in managing and creating rotational patterns and creating bespoke shifts and rotations to address operational gaps or service needs. Holiday, Time Off and Non Interactive Time (NIT) will be within your remit and thus you will have to engage stakeholders and create processes to manage and review.\n\nTo ensure we meet customer demand, you will be responsible for ensuring that any rotational gaps are identified and discrepancies in productive volumes and forecasted volumes are highlighted to the relevant stakeholders. \n\nDay to day you will work closely with your tactical planning team, real time team and strategic/capacity teams to ensure we are fully optimised for the next 12 weeks of schedules. This will be supplemented by maintaining our accuracy with investigators skills and trained tasks so this can be used by the real time team.\n\nWhat youโll be working on:\n\n\n* Create and maintain rotational patterns and headcount plans which sits within each pattern\n\n* Analyse contact centre patterns, including Volumes, Trends, attrition rates and hiring plans\n\n* Integrate feedback from the real time team into schedule production and generation \n\n* Scheduling company wide training, training planning and optimisation of Non Interactive time - For all repeating NIT only\n\n* Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.\n\n* Own and support with modelling scenarios on what effect can be caused with new ways of working or changes to forecast\n\n* Shrinkage Management and working closely with the real time team and the operation to manage this\n\n* Holiday Seasonality and Time Off Strategies\n\n* Use trend analysis and feedback from the real time team to improve call, handle time, and shrinkage forecasts\n\n* Produce consistent and accurate schedules from production, with low levels of schedule errors and require minimal adjustments\n\n* Managing the skills and domain information within the WFM tool and managing changes and adjustments as and when required\n\n* Presentation of data and information to direct managers and telling a story from this confidently. Producing reporting and analysis on the spot\n\n\n\n\nYou should apply if:\n\n\n* You have experience of working with Workforce Management systems and telephony applications. Particularly being involved in the design, set up and management of such systems. (Verint experience desired)\n\n* Experience in data collation/reporting/presentation and root cause analysis\n\n* You have strong excel/google sheet skills and a good understanding of data visualisation tools (Looker & Tableau & Google Suite experience desired)\n\n* You have capability to perform under pressure and time constraints, are highly driven and passionate\n\n* You have excellent communication skills and stakeholder management\n\n* You have a baseline knowledge of forecasting/scheduling and Management Information\n\n* You have strong analytical and problem solving skills and strong attention to detail\n\n* You have experience in creating heat maps and look at workload distribution and hours distribution at a interval level\n\n* You have an understanding of different shift patterns and working patterns. (experience of creating part time and condense shifts desired)\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages: \n\n\n* 30 Min Recruiter Call\n\n* Task\n\n* Technical & Values Competency based interviews\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact [email protected]\n\n\n\nWhatโs in it for you:\n\n๐ฐ Salary range between ยฃ32500 - ยฃ45000\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Remote based role within the UK\n\n๐ Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll try to make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nClosing date for receipt of applications is at 5pm on 4th November 2023. Please note we reserve the right to close the advert early if we have a high volume of applicants.\n\n\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-DR #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$25,000 — $50,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n๐Anywhere, UK | ๐ฐ ยฃ80,000 - ยฃ140,000 base salary per year โ plus stock options + Benefits \nAbout us\n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\nAbout our mobile engineering practice\n\nOur mobile engineers have a variety of different backgrounds\n\nThere are 25 iOS engineers at Monzo and weโre looking for one more to join the team. We have several non-graduates; only some of us studied Computer Science; some of us have worked in huge companies; some have only ever worked in startups; others are former consultants. As long as you enjoy learning new things, weโd love to talk to you.\n\nWe are actively creating an equitable environment for all of our engineers to thrive\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. We provide a sponsorship framework in Engineering for women and people of colour; all of our leaders are trained on privilege awareness and we are creating partnerships with organisations dedicated to supporting underrepresented groups.\n\nWe encourage an open and transparent working environment\n\nYou can get involved in any aspect of the business you are interested in and, following Stripeโs example, all emails in the company are visible in an email archive. We default to transparency and prefer to communicate openly in Slack rather than by email or in DMs. Our blog is an excellent place to learn even more about what we do!\n\nMonzo works in project-based sprints in small, interdisciplinary teams\n\nWe have 200+ engineers out of roughly 2,500 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so youโll learn heaps about everything from how banks work to effective communication.\nYour day-to-day\n\nWeโre searching for a product-aware Senior iOS engineers with a passion for great UI and UX to join our team. You understand the need for tested, resilient code balanced against the need to move fast and iterate.\n\nYouโll be working on a product that is a part of day to day life for more than 6 million people already, and your work here will shape the way that people interact with their finances.\n\nThis role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As an iOS engineer at Monzo you'll work in a small, autonomous product squad alongside Android Engineers, Backend Engineers, User Researchers, Product Designers, Product Managers, QA Testers, Data Scientists and Business Analysts.\n\nYour mission will depend on the squad, but currently mobile engineers are working on the core personal banking experience, paid products, lending products, business banking and internal operations. We also have a small squad dedicated to enabling other mobile engineers to move faster.\n\nYou and your team will be responsible for an overall company goal, rather than building a specific feature - you'll have the opportunity to have impact on both what we build, and how we build it.\n\nEvery week we meet as a discipline to discuss tools, techniques, problems we're encountering across the company and work together to improve our codebase and processes.\n\nYou'll report to an engineering manager who will meet with you every 2 weeks 1:1, their mission is to help you develop and grow as an engineer.\nOur iOS app\n\nAt Monzo, you'll get to work with industry standard tools and technologies - and help us define what great looks like for iOS engineers.\n\nOur app is 100% Swift, built using a Model, View, View-Model architecture (MVVM). We use Coordinators to ensure we can re-use screens wherever possible, and avoid tightly coupling one screen to another. We make heavy use of protocols and extensions throughout our app.\n\nOur networking stack is built upon Alamofire, using a generic interface to easily de-serialise objects of a certain type, and we mirror our backend micro-service architecture by building individual services to house our API logic.\n\nWe persist objects using Realm when we need to.\n\nOur testing stack comprises of unit tests for business logic, stubbed API tests for pseudo-integration tests, snapshot tests for UI, and XCUITest for testing user input and sequencing.\n\nWe've published some talks and blog posts about how we work:\n\n\nWorking with backend services on iOS\n\nPushing Protocols to their Limits\n\nThe Release Mindset (how we release our apps)\n\n\n\nYou should apply if\n\nOur open roles are for Senior iOS Engineers at present.\n\n\nYou'll care about the impact your work has on our customers, and optimise for impact rather than the number of lines of code you output\n\nYou are excited about and have experience in programming in Swift\n\nYouโve shipped and iterated on at least one app in the App Store\n\nYou have a product mindset: you care about customer outcomes and you want to make data-informed decisions\n\nYou love turning excellent design into beautiful products\n\nYouโre comfortable working in a team that deals with ambiguity\n\nYou have an understanding of the principles of computer science\n\n\n\nThe interview process\n\nOur interview process consists of a 45 min initial call video interview, a take-home code test followed by a 45 min video call with an engineer to discuss it, and 2 hours of final interviews conducted via video call as well. The final rounds consists:\n\n1h iOS technical\n\nYou'll meet 2 other iOS engineers. Together we'll go over some technical challenges we've faced as a company. We'll ask you to come up with designs to solve these problems, and we'll ask you questions about your experience using Swift in production.\n\n1h Behavioural\n\nYou'll meet 2 Monzonauts to chat about some of the non-technical parts of being a product engineer at Monzo. These include your experience in delivery, team work, coaching/mentoring and persuasion.\n\nAt each stage you'll have an opportunity to ask us questions about what life is like at Monzo. \n\nWe promise not to ask you any brain teasers or trick questions. We might design a solution together on a whiteboard, the same way we often work together, but we wonโt make you write code on one.\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected] \n\nOne of our Hiring Managers has written a detailed blog on our process, for extra details, hints and tips please see this blog post.\nWhat's in it for you\n\n๐ฐ ยฃ80,000 - ยฃ140,000 base salary per year โ plus stock options & benefits, we also provide all of our engineers with the latest MacBook Pro (M1 Pro).\n\nโ๏ธ We can help you relocate to the UK \n\nโ We can sponsor visas but please note we aren't able to support remote working outside of the UK at the moment\n\n๐ This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)\n\nโฐ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team\n\n๐ Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2021 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n\n#LI-Remote\n\n#LI-HJ1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Swift, Testing, Video, API, Mobile, Senior, Android, Engineer and Backend jobs that are similar:\n\n
$50,000 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.