\n📍London, Cardiff or Remote (UK) | 💰£65,000 -  £72,000 ➕ | Benefits | Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout the role:\nWe are looking for a Finance System Analyst to join Monzo’s Finance function to be responsible for supporting delivery of and maintaining systems for our core accounting, regulatory reporting, treasury and financial planning & analysis teams.\n\nYou’ll be supporting vendor selection, configuration, maintenance and administration of third party systems to ensure Monzo’s Finance function maximises the value we get out of our financial software. \n\nOur systems:\nWe currently utilise the following systems across our Finance function. You will be responsible for ensuring these systems are operating effectively and will also help set out the future of these and any new systems:\n\n\n* NetSuite as our current accounting system / General Ledger\n\n* SAP as our future Enterprise Resource Planning (ERP) system\n\n* Anaplan as our financial planning and forecasting system\n\n* MORS Software - Treasury Management System and Asset & Liability Management\n\n* Vermeg - Regulatory Reporting \n\n* Lightyear - invoice processing\n\n* Expensify - expense management\n\n\n\n\nRole Responsibilities\nYou will be responsible for: \n\n\n* Maintaining our third party systems (typically Software as a Service), including user access, configuration changes, managing upgrades and being the first point of contact for any vendor related issues\n\n* Support the selection of any new systems / vendors across the finance function, working closely with the finance and programme management teams to help ensure we select the right vendors\n\n* Support the implementation of any new systems across finance, ensuring they are appropriately set up and configured to support our financial business processes\n\n* Monitoring performance KPIs, troubleshooting and resolving any problems with existing software, including updates, configuration changes and upgrades\n\n* Support Finance leadership on relationship management with vendors, ensuring we are getting the support we need and that project work is on track\n\n* Work closely with our engineering colleagues to ensuring top-notch data quality and help monitor data flows between systems\n\n\n\n\nYou should apply if:\n\n\n* In-depth knowledge of at least one accounting / ERP system and operating principles.  Ideally experience of implementing and supporting SAP\n\n* Experience working within in banking / finance and supporting financial business processes\n\n* Experience working closely with software vendors, software engineers and data teams\n\n* Experience working closely with embedded data analysts / scientists\n\n* Proficient with SQL and data visualisation tooling (such as Looker, Tableau, etc.)\n\n* Experience designing and implementing technical infrastructure for systems support and monitoring\n\n* Nice to haves\n\n* A bachelor's or vocational degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nNice to haves:\n\n\n* Degree in information systems, computing, software engineering, or a related field\n\n* Some programming experience, familiarity with at least one programming language (go lang, python, ruby)\n\n* Used to agile ways of working (Kanban, Scrum) tracked in JIRA or Trello\n\n\n\n\nThe interview process:\n\nOur interview process involves 2 main stages: \n\n\n* Phone call with recruiter\n\n* Technical interview with Engineering Director (45 min)\n\n* Monzo behavioural interview with hiring manager and their manager (45 min)\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhat’s in it for you:\n\n 💰 £65,000 -  £72,000 (depending on experience) ➕ plus stock options & benefits \n\n📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London/Cardiff).\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NZ1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting and Finance jobs that are similar:\n\n $85,000 — $160,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\n📍London / UK Remote | 💰 £75,000 - £100,000 + Benefits | Technology - Engineering |  Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Engineering Team:\n\nWe have around 300 engineers out of roughly 2,500 people in total - and we have big ambitions. There are many interesting challenges ahead, and we're happy for people to move between teams or to specialise, whatever you prefer. As an engineer here you'd be able to work directly with anyone across the company, and we run regular knowledge-sharing sessions so you’ll learn heaps about everything from how banks work to effective communication.\n\nWe contribute to open source software as much as possible. Our blog is a good place to learn even more about what we do!\n\nWhat you’ll be using: \n\nWe rely heavily on the following tools and technologies:\n\n\nGo to write our application code (there’s an excellent interactive Go tutorial here)\n\nCassandra for most persistent data storage\n\nKafka for our asynchronous message queue\n\nEnvoy Proxy for RPC\n\nKubernetes and Docker to schedule and run our services \n\nAWS for most of our infrastructure\n\nReact for internal web dashboards\n\nWe also have two physical datacenter sites with actual cables to connect to various third parties\n\n\n\n\nYour day-to-day   \n\nThis role is all about collaborating across disciplines to test hypotheses and make a difference to customers. As a product backend engineer you’ll work in a squad alongside product managers, marketers, user researchers, designers, mobile engineers, web engineers, data analysts, business analysts, writers and more! \n\nTogether you’ll build and support a particular part of Monzo. Our product squads belong to our wider collectives (a word we use to describe self-governing business units of ~100 people). They are; Money, Borrowing, Fincrime, Customer Operations, Platform, Personal Banking & Business Banking. They’re all looking for additional Backend Engineers right now, we do a standard interview process across all our collectives and at the end we will find the best match for you based on your skills, experience, preferences and aligning with the business need! \n\nOur backend engineers have a variety of different backgrounds. As long as you enjoy learning new things, we’d love to talk to you. We do not ask for formal qualifications or degree requirements for any of our engineering roles.\n\nYou should apply if:\n\n\nyou have strong experience working on the backend of a technology product\n\nyou want to be involved in building a product that you (and the people you know) use every day\n\nyou have a product mindset: you care about customer outcomes and you want to make data-informed decisions\n\nyou’re comfortable working in a team that deals with ambiguity\n\nyou’re interested in distributed systems and writing resilient software\n\nyou have some experience with strongly-typed languages (Go, Java, C, Scala etc.).\n\nyou think you’d enjoy the kind of work we’re doing\n\n\n\n\nWe're on the look out for L40, 50 & 60 Engineers at the moment, you can read more in our Engineering Progression Framework \n\nThe Interview Process:\n\nOur interview process involves three main stages: \n\nInitial Call \n\nTake home task or pair coding exercise \n\nFinal interview including a system design and a behavioural interview \n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. \n\nYou will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on [email protected] \n\nOne of our engineers has written a detailed blog on their experience through this process, for extra details, hints and tips please see here.\n\nWhat’s in it for you:\n\n💰 £75,000 - £100,000 base salary➕ plus stock options \n\n✈️We can help you relocate to the UK \n\n✅We can sponsor visas.\n\n📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).\n\n⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚Learning budget of £1,000 a year for books, training courses and conferences\n\n➕And much more, see our full list of benefits here \n\nWe're usually always hiring for Backend Engineers, so there's no closing date for this job.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.\n\n#LI-Remote\n\n#LI-HJ1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Scala, Mobile, Engineer and Backend jobs that are similar:\n\n $55,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\n📍Remote (UK) | 💰 £23,500 + Benefits (make sure you click me to check these out!)\n\nPlease reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, will be declined.\n\nThe application process 🤝\n\n\nApply with your CV and answer the application questions\n\n\n\n\n⭐️TOP TIP! We are looking for a high level of attention to detail in your answers \n\n\nAnalytical problem solving skills in the scenario based questions, whilst being customer centric and empathetic.\n\nWe would recommend you read through our tone of voice and try to align your application answers with this 🙂\n\n If you're successful 🎉 we’ll invite you to a remote interview where you'll meet with a couple team managers from our Financial Health team 🙏 \n\n\n\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo. 💕\n\nWhat will you be doing?\n\nOur Collections team are the financial health heroes at the core of Monzo 🚀 They are here to identify and support customers who may be struggling with debt, offering them compassion and options to help. They do this with their top notch understanding of Monzo’s award winning lending products, credit file details and something we call a ‘decisioning process’ - something we’ll teach you all about!  \n\nWhat we’d like to see from you:\n\n\nYou’ll need to have a background supporting customers, working in a contact centre.\n\nWe’d love it if you also have prior collections experience, but don't worry if you don’t, you will get first class training from our Learning and Development team when you join.\n\nThe ability to communicate with customers to the highest standard because we only want the best for them. You can ask open questions to understand their situation, listen and provide solutions - predominantly via our in-app chat with a small fraction of manual outbound calls  (when requested by our customers) and emails. \n\nFrom time to time things are complex so a keen eye for detail and a high standard of work will really help in this team.\n\nUnderstanding and keeping up to date with our regulatory obligations and ensuring these are fulfilled in our customer outcomes (in line with the FCA).\n\nMost importantly - you live and breathe people and customers like we do.\n\n\n\n\nHere is a presentation from one of our FinHealth Hero’s to give you a flavour of what we do in this role:\n\nA Day in the life of a Collections Adviser\n\nYour working life and shift requirements ☀️\n\n\nWorking hours fall within Monday to Friday 8am to 8pm and Saturday and Sunday 9am - 6pm (37.5 hours a week, remote working).\n\nYour shift pattern will vary on a weekly basis, but don't worry, we give you plenty of notice in advance. \n\nYou're guaranteed 1 full weekend off each month.\n\n\n\n\n🏡 To work remotely you'll also need:\n\n\nto work from home in the UK in a safe, private and distraction free environment\n\na solid internet connection (download speed - 10mbps; upload speed - 5 mbps)\n\n\n\n\n💻 Equipment:\n\n\nYou will need to own your own smartphone, because you’ll need it each time you log into our customer support system.\n\nWe'll provide you with a Macbook on your first day as well as having additional equipment you can request to support you - should you need it.\n\nYou’ll receive a one off payment of £200 from us once you have started to help you set up your very own perfect home office space, you could buy a desk and chair with it - if you like.\n\n\n\n\nDid we mention we are a multi award winning employer too?  We recently won three awards at this year's prestigious European Contact Centre & Customer Service Awards (ECCCSA).  These include: \n\n\nGold Award for Great Place to Work\n\nSilver Award for Best Approach to Diversity and Inclusion \n\nBronze Award for Large Contact Centre of the Year \n\n\n\n\nQuestions about this role or application process? Head over to our careers page to read our FAQs (www.monzo.com/careers) or email us if we need to make any adjustments to the application process because of disability or neurodiversity.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-Remote #LI-HRW \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nGlasgow, Scotland, United Kingdom

\n📍Remote (US) | 💰 $50,000 - $60,000 + Benefits | Hear from the team ✨\n\n\n\nAbout us: \n\nMonzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation. \n\nWe’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.\n\n\nAbout You:\n\nYou're a recent graduate or someone with a few years’ work experience. You're keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US. You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future.\n\nYou’ll be a problem solver and a strong advocate for customer experience\nWe're looking for someone who isn't afraid to troubleshoot tough problems. When something comes up that no one has seen before you'll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You'll listen to customers' concerns with positivity, empathy and patience. You'll fix whatever's up and help us stop it from happening again.\n\nCustomers are the heart of Monzo\nIn the UK we're known for our outstanding customer support. We're looking for help building the foundation for our Customer Operations team in the US. You'll be the first point of contact for some of our early US customers. You'll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams.\n\nOur mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers' problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.\n\n\n\n💬 Your day-to-day:   \n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed\n\n* Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly\n\n* Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product\n\n* Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends\n\n* Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right\n\n* Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world\n\n\n\n\n\n\n✅ You should apply if:\n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* You're great at explaining things to people, and have flawless written English\n\n* You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish\n\n* You delight in investigating complex problems, getting to the root cause, and fixing them\n\n* You're friendly, focused, and super organized\n\n* You're comfortable working in a fast-paced environment and adaptable to constant change\n\n* You're comfortable with ambiguity and able to work independently\n\n* You're excited for a challenge and want to be part of the team that makes Monzo!\n\n\n\n\n\n\n🧰 In addition to the above, we'd also love to hear from anyone with:\n\n\n* experience in a support/service role for a financial services company or technical support organization\n\n* interest in financial technology\n\n* previous experience in a training or coaching role or experience managing cross-functional projects\n\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages:\n\n\n* initial phone call\n\n* a practical written exercise, and\n\n* 2 or 3 video interviews\n\n\n\n\nOur average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.\n\n\n\nWhat’s in it for you:\n💰 $50,000 - $60,000 + plus stock options & benefits\n📍 This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing\n📚 Learning budget of $1,500 a year for books, training courses and conferences\n➕ And much more, see our full list of benefits here\n \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-SC1 #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video and Video jobs that are similar:\n\n $20,000 — $40,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States