find a remote job
work from anywhere

๐Ÿ‘ฉโ€๐Ÿ’ป Join Remote OK ๐Ÿ‘‹  Log in
General
Remote OK Frontpage ๐Ÿ Remote jobs ๐ŸŒ—  Dark mode ๐Ÿ‘ฉโ€๐Ÿ’ป Hire remote workers ๐Ÿšจ Post a remote job ๐Ÿฑ Compact mode โœ๏ธ Remote work blog new
Top jobs
๐Ÿฆพ  AI Jobs
โฐ Async jobs ๐ŸŒŽ Distributed team ๐Ÿค“ Engineer jobs ๐Ÿ’ผ Executive jobs ๐Ÿ‘ต Senior jobs ๐Ÿค“ Developer jobs ๐Ÿ’ฐ Finance jobs โ™พ๏ธ Sys Admin jobs โ˜•๏ธ JavaScript jobs ๐Ÿ‘ Backend jobs
Companies
๐Ÿšจ Post a remote job ๐Ÿ“ฆ Buy a job bundle ๐Ÿท Ask for a discount Safetywing Health insurance for teams Safetywing Health insurance for nomads
Feeds
๐Ÿ›  Remote Jobs API ๐Ÿชš  RSS feed ๐Ÿช“  JSON feed

Hacker News mode  Hacker News mode

Safe for work mode  Safe for work mode

Other
๐ŸŸข  Uptime (99.97%) ๐Ÿ“ˆ  Pageviews (2.23M/mo) ๐Ÿ“Š Remote work stats new ๐Ÿ‘ท Top remote companies ๐Ÿ’ฐ Highest paying remote jobs ๐Ÿงช State of remote work new
๐ŸŒ  Become a digital nomad
โœจ  Applicant AI
๐Ÿ”ฎ  Web3 Jobs
๐Ÿ“ธ  Photo AI
๐Ÿก  Interior AI
๐Ÿ‡ต๐Ÿ‡น  Get Portuguese residency new
Post a remote job Log in

๐Ÿ‘‰ Hiring for a Remote position?

Post a job
on the ๐Ÿ† #1 Remote Jobs board.
Minimum
$0k/year
๐Ÿ’ฐ 401(k)
๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
๐Ÿฆท Dental insurance
๐Ÿš‘ Medical insurance
๐Ÿ– Unlimited vacation
๐Ÿ– Paid time off
๐Ÿ“† 4 day workweek
๐Ÿ’ฐ 401k matching
๐Ÿ” Company retreats
๐Ÿฌ Coworking budget
๐Ÿ“š Learning budget
๐Ÿ’ช Free gym membership
๐Ÿง˜ Mental wellness budget
๐Ÿ–ฅ Home office budget
๐Ÿฅง Pay in crypto
๐Ÿฅธ Pseudonymous
๐Ÿ’ฐ Profit sharing
๐Ÿ’ฐ Equity compensation
โฌœ๏ธ No whiteboard interview
๐Ÿ‘€ No monitoring system
๐Ÿšซ No politics at work
๐ŸŽ… We hire old (and young)
Regions
๐ŸŒ Worldwide
โ›ฐ๏ธ North America
๐Ÿ’ƒ Latin America
๐Ÿ‡ช๐Ÿ‡บ Europe
๐Ÿฆ Africa
๐Ÿ•Œ Middle East
โ›ฉ Asia
๐ŸŒŠ Oceania
Countries
๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom
๐Ÿ‡ฆ๐Ÿ‡บ Australia
๐Ÿ‡ณ๐Ÿ‡ฟ New Zealand
๐Ÿ‡ฎ๐Ÿ‡ณ India
๐Ÿ‡ต๐Ÿ‡น Portugal
๐Ÿ‡ฉ๐Ÿ‡ช Germany
๐Ÿ‡ณ๐Ÿ‡ฑ Netherlands
๐Ÿ‡ธ๐Ÿ‡ฌ Singapore
๐Ÿ‡ซ๐Ÿ‡ท France
๐Ÿ‡ญ๐Ÿ‡ฐ Hong Kong
๐Ÿ‡ง๐Ÿ‡ท Brazil
๐Ÿ‡ฌ๐Ÿ‡ท Greece
๐Ÿ‡ฆ๐Ÿ‡ช United Arab Emirates
๐Ÿ‡ธ๐Ÿ‡ช Sweden
๐Ÿ‡ต๐Ÿ‡ฑ Poland
๐Ÿ‡ช๐Ÿ‡ธ Spain
๐Ÿ‡ฒ๐Ÿ‡ฝ Mexico
๐Ÿ‡บ๐Ÿ‡ฆ Ukraine
๐Ÿ‡ฏ๐Ÿ‡ต Japan
๐Ÿ‡น๐Ÿ‡ญ Thailand
๐Ÿ‡จ๐Ÿ‡ฟ Czechia
๐Ÿ‡ท๐Ÿ‡บ Russia
๐Ÿ‡ฎ๐Ÿ‡ฑ Israel
๐Ÿ‡ซ๐Ÿ‡ฎ Finland
๐Ÿ‡จ๐Ÿ‡ณ China
๐Ÿ‡ฎ๐Ÿ‡ฉ Indonesia
๐Ÿ‡ฆ๐Ÿ‡ซ Afghanistan
๐Ÿ‡ฆ๐Ÿ‡ฑ Albania
๐Ÿ‡ฉ๐Ÿ‡ฟ Algeria
๐Ÿ‡ฆ๐Ÿ‡ธ American Samoa
๐Ÿ‡ฆ๐Ÿ‡ฉ Andorra
๐Ÿ‡ฆ๐Ÿ‡ด Angola
๐Ÿ‡ฆ๐Ÿ‡ฎ Anguilla
๐Ÿ‡ฆ๐Ÿ‡ถ Antarctica
๐Ÿ‡ฆ๐Ÿ‡ฌ Antigua and Barbuda
๐Ÿ‡ฆ๐Ÿ‡ท Argentina
๐Ÿ‡ฆ๐Ÿ‡ฒ Armenia
๐Ÿ‡ฆ๐Ÿ‡ผ Aruba
๐Ÿ‡ฆ๐Ÿ‡น Austria
๐Ÿ‡ฆ๐Ÿ‡ฟ Azerbaijan
๐Ÿ‡ง๐Ÿ‡ธ The Bahamas
๐Ÿ‡ง๐Ÿ‡ญ Bahrain
๐Ÿ‡ง๐Ÿ‡ฉ Bangladesh
๐Ÿ‡ง๐Ÿ‡ง Barbados
๐Ÿ‡ง๐Ÿ‡พ Belarus
๐Ÿ‡ง๐Ÿ‡ช Belgium
๐Ÿ‡ง๐Ÿ‡ฟ Belize
๐Ÿ‡ง๐Ÿ‡ฏ Benin
๐Ÿ‡ง๐Ÿ‡ฒ Bermuda
๐Ÿ‡ง๐Ÿ‡น Bhutan
๐Ÿ‡ง๐Ÿ‡ด Bolivia
๐Ÿ‡ง๐Ÿ‡ฆ Bosnia
๐Ÿ‡ง๐Ÿ‡ผ Botswana
๐Ÿ‡ง๐Ÿ‡ป Bouvet Island
๐Ÿ‡ฎ๐Ÿ‡ด British Indian Ocean Territory
๐Ÿ‡ง๐Ÿ‡ณ Brunei
๐Ÿ‡ง๐Ÿ‡ฌ Bulgaria
๐Ÿ‡ง๐Ÿ‡ซ Burkina Faso
๐Ÿ‡ง๐Ÿ‡ฎ Burundi
๐Ÿ‡ฐ๐Ÿ‡ญ Cambodia
๐Ÿ‡จ๐Ÿ‡ฒ Cameroon
๐Ÿ‡จ๐Ÿ‡ป Cape Verde
๐Ÿ‡ฐ๐Ÿ‡พ Cayman Islands
๐Ÿ‡จ๐Ÿ‡ซ Central African Republic
๐Ÿ‡น๐Ÿ‡ฉ Chad
๐Ÿ‡จ๐Ÿ‡ฑ Chile
๐Ÿ‡จ๐Ÿ‡ฝ Christmas Island
๐Ÿ‡จ๐Ÿ‡จ Cocos Islands
๐Ÿ‡จ๐Ÿ‡ด Colombia
๐Ÿ‡ฐ๐Ÿ‡ฒ Comoros
๐Ÿ‡จ๐Ÿ‡ฌ Congo
๐Ÿ‡จ๐Ÿ‡ฉ DR Congo
๐Ÿ‡จ๐Ÿ‡ฐ Cook Islands
๐Ÿ‡จ๐Ÿ‡ท Costa Rica
๐Ÿ‡ญ๐Ÿ‡ท Croatia
๐Ÿ‡จ๐Ÿ‡บ Cuba
๐Ÿ‡จ๐Ÿ‡ผ Curaรงao
๐Ÿ‡จ๐Ÿ‡พ Cyprus
๐Ÿ‡ฉ๐Ÿ‡ฐ Denmark
๐Ÿ‡ฉ๐Ÿ‡ฏ Djibouti
๐Ÿ‡ฉ๐Ÿ‡ฒ Dominica
๐Ÿ‡ฉ๐Ÿ‡ด Dominican Republic
๐Ÿ‡ช๐Ÿ‡จ Ecuador
๐Ÿ‡ช๐Ÿ‡ฌ Egypt
๐Ÿ‡ธ๐Ÿ‡ป El Salvador
๐Ÿ‡ฌ๐Ÿ‡ถ Equatorial Guinea
๐Ÿ‡ช๐Ÿ‡ท Eritrea
๐Ÿ‡ช๐Ÿ‡ช Estonia
๐Ÿ‡ช๐Ÿ‡น Ethiopia
๐Ÿ‡ซ๐Ÿ‡ฐ Falkland Islands
๐Ÿ‡ซ๐Ÿ‡ด Faroe Islands
๐Ÿ‡ซ๐Ÿ‡ฏ Fiji
๐Ÿ‡ฌ๐Ÿ‡ซ French Guiana
๐Ÿ‡น๐Ÿ‡ฑ East Timor
๐Ÿ‡น๐Ÿ‡ซ French Southern Territories
๐Ÿ‡ฌ๐Ÿ‡ฆ Gabon
๐Ÿ‡ฌ๐Ÿ‡ฒ Gambia
๐Ÿ‡ฌ๐Ÿ‡ช Georgia
๐Ÿ‡ฌ๐Ÿ‡ญ Ghana
๐Ÿ‡ฌ๐Ÿ‡ฎ Gibraltar
๐Ÿ‡ฌ๐Ÿ‡ฑ Greenland
๐Ÿ‡ฌ๐Ÿ‡ฉ Grenada
๐Ÿ‡ฌ๐Ÿ‡ต Guadeloupe
๐Ÿ‡ฌ๐Ÿ‡บ Guam
๐Ÿ‡ฌ๐Ÿ‡น Guatemala
๐Ÿ‡ฌ๐Ÿ‡ฌ Guernsey
๐Ÿ‡ฌ๐Ÿ‡ณ Guinea
๐Ÿ‡ฌ๐Ÿ‡ผ Guinea Bissau
๐Ÿ‡ฌ๐Ÿ‡พ Guyana
๐Ÿ‡ญ๐Ÿ‡น Haiti
๐Ÿ‡ญ๐Ÿ‡ฒ Heard Island and McDonald Islands
๐Ÿ‡ญ๐Ÿ‡ณ Honduras
๐Ÿ‡ญ๐Ÿ‡บ Hungary
๐Ÿ‡ฎ๐Ÿ‡ธ Iceland
๐Ÿ‡ฎ๐Ÿ‡ท Iran
๐Ÿ‡ฎ๐Ÿ‡ถ Iraq
๐Ÿ‡ฎ๐Ÿ‡ช Ireland
๐Ÿ‡ฎ๐Ÿ‡ฒ Isle of Man
๐Ÿ‡ฎ๐Ÿ‡น Italy
๐Ÿ‡จ๐Ÿ‡ฎ Cote d'Ivoire
๐Ÿ‡ฏ๐Ÿ‡ฒ Jamaica
๐Ÿ‡ฏ๐Ÿ‡ช Jersey
๐Ÿ‡ฏ๐Ÿ‡ด Jordan
๐Ÿ‡ฝ๐Ÿ‡ฐ Kosovo
๐Ÿ‡ฝ๐Ÿ‡ฐ Kosovo
๐Ÿ‡ฐ๐Ÿ‡ฟ Kazakhstan
๐Ÿ‡ฐ๐Ÿ‡ช Kenya
๐Ÿ‡ฐ๐Ÿ‡ฎ Kiribati
๐Ÿ‡ฐ๐Ÿ‡ต North Korea
๐Ÿ‡ฐ๐Ÿ‡ท South Korea
๐Ÿด Kurdistan
๐Ÿ‡ฐ๐Ÿ‡ผ Kuwait
๐Ÿ‡ฐ๐Ÿ‡ฌ Kyrgyzstan
๐Ÿ‡ฑ๐Ÿ‡ฆ Laos
๐Ÿ‡ฑ๐Ÿ‡ป Latvia
๐Ÿ‡ฑ๐Ÿ‡ง Lebanon
๐Ÿ‡ฑ๐Ÿ‡ธ Lesotho
๐Ÿ‡ฑ๐Ÿ‡ท Liberia
๐Ÿ‡ฑ๐Ÿ‡พ Libya
๐Ÿ‡ฑ๐Ÿ‡ฎ Liechtenstein
๐Ÿ‡ฑ๐Ÿ‡น Lithuania
๐Ÿ‡ฑ๐Ÿ‡บ Luxembourg
๐Ÿ‡ฒ๐Ÿ‡ด Macau
๐Ÿ‡ฒ๐Ÿ‡ฐ North Macedonia
๐Ÿ‡ฒ๐Ÿ‡ฌ Madagascar
๐Ÿ‡ฒ๐Ÿ‡ผ Malawi
๐Ÿ‡ฒ๐Ÿ‡พ Malaysia
๐Ÿ‡ฒ๐Ÿ‡ป Maldives
๐Ÿ‡ฒ๐Ÿ‡ฑ Mali
๐Ÿ‡ฒ๐Ÿ‡น Malta
๐Ÿ‡ฒ๐Ÿ‡ญ Marshall Islands
๐Ÿ‡ฒ๐Ÿ‡ถ Martinique
๐Ÿ‡ฒ๐Ÿ‡ท Mauritania
๐Ÿ‡ฒ๐Ÿ‡บ Mauritius
๐Ÿ‡พ๐Ÿ‡น Mayotte
๐Ÿ‡ซ๐Ÿ‡ฒ Micronesia
๐Ÿ‡ฒ๐Ÿ‡ฉ Moldova
๐Ÿ‡ฒ๐Ÿ‡จ Monaco
๐Ÿ‡ฒ๐Ÿ‡ณ Mongolia
๐Ÿ‡ฒ๐Ÿ‡ช Montenegro
๐Ÿ‡ฒ๐Ÿ‡ธ Montserrat
๐Ÿ‡ฒ๐Ÿ‡ฆ Morocco
๐Ÿ‡ฒ๐Ÿ‡ฟ Mozambique
๐Ÿ‡ฒ๐Ÿ‡ฒ Myanmar
๐Ÿ‡ณ๐Ÿ‡ฆ Namibia
๐Ÿ‡ณ๐Ÿ‡ท Nauru
๐Ÿ‡ณ๐Ÿ‡ต Nepal
๐Ÿ‡ง๐Ÿ‡ถ Caribbean Netherlands
๐Ÿ‡ณ๐Ÿ‡จ New Caledonia
๐Ÿ‡ณ๐Ÿ‡ฎ Nicaragua
๐Ÿ‡ณ๐Ÿ‡ช Niger
๐Ÿ‡ณ๐Ÿ‡ฌ Nigeria
๐Ÿ‡ณ๐Ÿ‡บ Niue
๐Ÿ‡ณ๐Ÿ‡ซ Norfolk Island
๐Ÿ‡ฒ๐Ÿ‡ต Northern Mariana Islands
๐Ÿ‡ณ๐Ÿ‡ด Norway
๐Ÿ‡ด๐Ÿ‡ฒ Oman
๐Ÿ‡ต๐Ÿ‡ธ Palestine
๐Ÿ‡ต๐Ÿ‡ฐ Pakistan
๐Ÿ‡ต๐Ÿ‡ผ Palau
๐Ÿ‡ต๐Ÿ‡ฆ Panama
๐Ÿ‡ต๐Ÿ‡ฌ Papua New Guinea
๐Ÿ‡ต๐Ÿ‡พ Paraguay
๐Ÿ‡ต๐Ÿ‡ช Peru
๐Ÿ‡ต๐Ÿ‡ญ Philippines
๐Ÿ‡ต๐Ÿ‡ณ Pitcairn Island
๐Ÿ‡ต๐Ÿ‡ซ Polynesia
๐Ÿ‡ต๐Ÿ‡ท Puerto Rico
๐Ÿ‡ถ๐Ÿ‡ฆ Qatar
๐Ÿ‡ท๐Ÿ‡ช Reunion
๐Ÿ‡ท๐Ÿ‡ด Romania
๐Ÿ‡ท๐Ÿ‡ผ Rwanda
๐Ÿ‡ธ๐Ÿ‡ญ Saint Helena
๐Ÿ‡ฐ๐Ÿ‡ณ Saint Kitts and Nevis
๐Ÿ‡ฑ๐Ÿ‡จ Saint Lucia
๐Ÿ‡ต๐Ÿ‡ฒ Saint Pierre and Miquelon
๐Ÿ‡ป๐Ÿ‡จ Saint Vincent and the Grenadines
๐Ÿ‡ผ๐Ÿ‡ธ Samoa
๐Ÿ‡ธ๐Ÿ‡ฒ San Marino
๐Ÿ‡ธ๐Ÿ‡น Sao Tome and Principe
๐Ÿ‡ธ๐Ÿ‡ฆ Saudi Arabia
๐Ÿ‡ธ๐Ÿ‡ณ Senegal
๐Ÿ‡ท๐Ÿ‡ธ Serbia
๐Ÿ‡ธ๐Ÿ‡จ Seychelles
๐Ÿ‡ธ๐Ÿ‡ฑ Sierra Leone
๐Ÿ‡ฒ๐Ÿ‡ซ Saint-Martin
๐Ÿ‡ธ๐Ÿ‡ฝ Sint Maarten
๐Ÿ‡ธ๐Ÿ‡ฐ Slovakia
๐Ÿ‡ธ๐Ÿ‡ฎ Slovenia
๐Ÿ‡ธ๐Ÿ‡ง Solomon Islands
๐Ÿ‡ธ๐Ÿ‡ด Somalia
๐Ÿ‡ฟ๐Ÿ‡ฆ South Africa
๐Ÿ‡ฌ๐Ÿ‡ธ South Georgia and the South Sandwich Islands
๐Ÿ‡ธ๐Ÿ‡ธ South Sudan
๐Ÿ‡ฑ๐Ÿ‡ฐ Sri Lanka
๐Ÿ‡ธ๐Ÿ‡ฉ Sudan
๐Ÿ‡ธ๐Ÿ‡ท Suriname
๐Ÿ‡ธ๐Ÿ‡ฏ Svalbard and Jan Mayen Islands
๐Ÿ‡ธ๐Ÿ‡ฟ Swaziland
๐Ÿ‡จ๐Ÿ‡ญ Switzerland
๐Ÿ‡ธ๐Ÿ‡พ Syria
๐Ÿ‡น๐Ÿ‡ผ Taiwan
๐Ÿ‡น๐Ÿ‡ฏ Tajikistan
๐Ÿ‡น๐Ÿ‡ฟ Tanzania
๐Ÿ‡น๐Ÿ‡ฌ Togo
๐Ÿ‡น๐Ÿ‡ฐ Tokelau
๐Ÿ‡น๐Ÿ‡ด Tonga
๐Ÿ‡น๐Ÿ‡น Trinidad and Tobago
๐Ÿ‡น๐Ÿ‡ณ Tunisia
๐Ÿ‡น๐Ÿ‡ท Turkey
๐Ÿ‡น๐Ÿ‡ฒ Turkmenistan
๐Ÿ‡น๐Ÿ‡จ Turks and Caicos Islands
๐Ÿ‡น๐Ÿ‡ป Tuvalu
๐Ÿ‡บ๐Ÿ‡ฌ Uganda
๐Ÿ‡บ๐Ÿ‡พ Uruguay
๐Ÿ Hawaii
๐Ÿ‡บ๐Ÿ‡ฒ USA Minor Outlying Islands
๐Ÿ‡บ๐Ÿ‡ฟ Uzbekistan
๐Ÿ‡ป๐Ÿ‡บ Vanuatu
๐Ÿ‡ป๐Ÿ‡ฆ Vatican City
๐Ÿ‡ป๐Ÿ‡ช Venezuela
๐Ÿ‡ป๐Ÿ‡ณ Vietnam
๐Ÿ‡ป๐Ÿ‡ฌ British Virgin Islands
๐Ÿ‡ป๐Ÿ‡ฎ United States Virgin Islands
๐Ÿ‡ผ๐Ÿ‡ซ Wallis and Futuna Islands
๐Ÿ‡ช๐Ÿ‡ญ Western Sahara
๐Ÿ‡พ๐Ÿ‡ช Yemen
๐Ÿ‡ฟ๐Ÿ‡ฒ Zambia
๐Ÿ‡ฟ๐Ÿ‡ผ Zimbabwe
Apply for this job
๐Ÿ’ต Salary
๐ŸŽช Benefits
๐Ÿ‘ˆ Go back
๐Ÿค“ Engineer Remove this filter
๐Ÿ’ผ Executive Remove this filter
๐Ÿ‘ต Senior Remove this filter
๐Ÿค“ Developer Remove this filter
๐Ÿ’ฐ Finance Remove this filter
โ™พ๏ธ Sys Admin Remove this filter

Monzo


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $20k - $40k*

Training

 

Technical

 

Support

Financial

Video

Banking

Operations

Operational

Go

Engineering

Recruitment

Monzo

Apply now

๐Ÿ‘€ 1,487 views

โœ… 127 applied (9%)

Share this job:
Get a rok.co short link

Monzo is hiring a
Remote Customer Operations Specialist

\n๐Ÿ“Remote (US) | ๐Ÿ’ฐ $50,000 - $60,000 + Benefits | Hear from the team โœจ\n\n\n\nAbout us: \n\nMonzo is one of the top fintechs in Europe. In the last few years, weโ€™ve built a banking app that our customers love โ€“ with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Weโ€™ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation. \n\nWeโ€™re just getting started in the US: Weโ€™re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. Weโ€™re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. Weโ€™re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.\n\n\nAbout You:\n\nYou're a recent graduate or someone with a few yearsโ€™ work experience. You're keen to get involved in an early stage startup and excited for the opportunity to build Monzo in the US. You see customer support as central to the product we are building, and might use the knowledge you develop in this role to scale an operational area at Monzo in the future.\n\nYouโ€™ll be a problem solver and a strong advocate for customer experience\nWe're looking for someone who isn't afraid to troubleshoot tough problems. When something comes up that no one has seen before you'll work directly with the rest of the team to solve the issue, and help build a process to tackle the same problem in the future. You'll listen to customers' concerns with positivity, empathy and patience. You'll fix whatever's up and help us stop it from happening again.\n\nCustomers are the heart of Monzo\nIn the UK we're known for our outstanding customer support. We're looking for help building the foundation for our Customer Operations team in the US. You'll be the first point of contact for some of our early US customers. You'll be tackling questions, identifying bugs, and feeding back directly to our product and engineering teams.\n\nOur mission is to make money work for everyone, and while having a great app is part of that, having access to world class customer service is another. By solving customers' problems, treating them fairly and being totally transparent, we believe we can make banking better. This is a unique opportunity to help us shape what customer service will look like as we expand into the US.\n\n\n\n๐Ÿ’ฌ Your day-to-day:   \n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums, focusing on calls and in-app chat, but can include social media platforms and email when needed\n\n* Developing a deep understanding of what our community really wants from a digital banking product and helping us prioritize what we build accordingly\n\n* Proactively spotting patterns in customer feedback to see where we can make positive changes to our processes, tools, or product\n\n* Working closely with our financial crime team to act as the first line of defense to help spot and investigate trends\n\n* Dealing with tricky payments-related queries; investigating when things go wrong and making sure we set it right\n\n* Supporting other members in the customer support team by being a point of escalation and mentoring new joiners. Making sure the rest of the company stays customer-focused and fixated on building the best banking product in the world\n\n\n\n\n\n\nโœ… You should apply if:\n\n\n* You know what great customer support looks like and you're passionate about delivering it at scale\n\n* You're great at explaining things to people, and have flawless written English\n\n* You are proficient in Spanish and comfortable speaking with and writing to customers in Spanish\n\n* You delight in investigating complex problems, getting to the root cause, and fixing them\n\n* You're friendly, focused, and super organized\n\n* You're comfortable working in a fast-paced environment and adaptable to constant change\n\n* You're comfortable with ambiguity and able to work independently\n\n* You're excited for a challenge and want to be part of the team that makes Monzo!\n\n\n\n\n\n\n๐Ÿงฐ In addition to the above, we'd also love to hear from anyone with:\n\n\n* experience in a support/service role for a financial services company or technical support organization\n\n* interest in financial technology\n\n* previous experience in a training or coaching role or experience managing cross-functional projects\n\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages:\n\n\n* initial phone call\n\n* a practical written exercise, and\n\n* 2 or 3 video interviews\n\n\n\n\nOur average process takes around 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process where you can ask any specific questions you might have.\n\n\n\nWhatโ€™s in it for you:\n๐Ÿ’ฐ $50,000 - $60,000 + plus stock options & benefits\n๐Ÿ“ This role has the option of being fully remote within the US. We have small offices in San Francisco and New York where team members regularly work together. A few times a year, the whole team meets up in a different location in the US for teamwork and socializing\n๐Ÿ“š Learning budget of $1,500 a year for books, training courses and conferences\nโž• And much more, see our full list of benefits here\n \n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.\n\nWeโ€™re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-SC1 #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video and Video jobs that are similar:\n\n $20,000 — $40,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

169ms