\nSimple Fasting, part of the Palta family, is a game-changing AI-powered health & wellness platform aimed to provide intermittent fasting followers with a solution that would support them in achieving tangible fitness results.\n\nOur mission is to give day-to-day personal insight into people's nutrition leading to healthier lives through behavior change.\n\nSimple is the most popular fasting app in the US. The  app securely aggregates, stores and analyzes user data to help users make long-term lifestyle changes that can improve their wellbeing.\n\nThe company collaborates with doctors and health researchers to develop science-based solutions that are 100% safe.\n\nThere's more info on our website:\n\nhttps://simple.life/\n\nWe are seeking an experienced Senior Product Manager to focus exclusively on optimizing our subscription renewals and cancellation processes. The ideal candidate will drive strategies to increase subscription renewals, minimize cancellations, while improving the overall user experience. This role is critical in reducing churn and maximizing LTV.\nKey Responsibilities:\n\nDrive Subscription Renewals:\n\n\nOwn the key metric of subscription renewals and develop strategies to improve it.\n\nAnalyze the data to identify levers and implement initiatives that impact on renewals.\n\n\n\n\nOptimize Cancellation Flow:\n\n\nRedesign the cancellation process to reduce churn.\n\nImplement offboarding strategies that uses comprehensive tactics for users to stay.\n\n\n\n\nImprove Web-to-App Login Rate:\n\n\nIdentify barriers preventing users from accessing the app after purchasing on the web.\n\nDevelop and implement strategies to enhance the user journey from web to app, ensuring a seamless experience.\n\n\n\n\nData Analysis and Insights:\n\n\nBuild growth models to identify opportunities for increasing renewals.\n\nDiscover correlations between user attributes and payment data affecting subscription retention.\n\n\n\n\nCross-Functional Collaboration with Customer Support:\n\n\nWork closely with the customer support team to understand customer behavior through support channels.\n\nCollaborate to develop effective solutions and processes that reduce cancellations and improve customer satisfaction.\n\n\n\n\nCRM and Communication Management:\n\n\nPartner with CRM teams to configure and test win-back campaigns.\n\nManage and optimize transactional emails and communications that directly influence renewals.\n\n\n\n\nMarket Research and Best Practices:\n\n\nStay updated on industry best practices regarding subscription renewals and cancellations.\n\nImplement strategies that balance effective retention tactics with customer satisfaction.\n\nEnsure compliance with all relevant regulations and ethical standards in subscription management.\n\n\n\nExperience and Qualifications:\n\n\n5+ years in product management, growth, or customer lifecycle roles with expertise in subscription-based businesses.\n\nProven ability to reduce churn and drive subscription renewals through targeted strategies.\n\nExperience in optimizing customer journeys, particularly cancellation flow.\n\nStrong skills in analyzing user behavior and payment data to derive actionable insights.\n\nData-driven decision-maker with a strong analytical background.\n\nProficiency in building and working with growth models.\n\nExpertise in A/B testing and implementing successful win-back campaigns.\n\nHigh level of collaboration and leadership abilities, working effectively with cross-functional teams.\n\nFamiliarity with subscription compliance standards and industry best practices is a plus.\n\n\n\nAbout You:\n\n\nResults-driven with a passion for solving complex challenges in fast-moving environments.\n\nCommitted to creating exceptional user experiences that also boost monetisation metrics.\n\nA proactive, innovative thinker who iterates quickly based on insights and feedback.\n\nSkilled in combining data-driven strategies with creative problem-solving.\n\nCollaborative leader who aligns cross-functional teams toward shared goals.\n\nStrong intuition for identifying growth opportunities and influencing key metrics.\n\nConfident and clear communicator with the ability to influence and align teams at all levels.\n\nDedicated to continuous improvement and staying ahead of subscription industry trends.\n\n\n\n\n \nApplication Review Process: \n\n* CV and Case Review\n\n* HR Screening\n\n* Manager Interview\n\n* Test Assignment\n\n* Growth Team Interview\n\n\nPerks and benefits:\n\n* Competitive salary package commensurate with experience;\n\n* Remote, in-office, and hybrid work opportunities (EU time zone);\n\n* Relocation package - Cyprus;\n\n* The equipment you need to do your job;\n\n* A premium SIMPLE subscription;\n\n* 21 days annual leave, plus bank holidays (those observed where you live);\n\n* Support to learn English, should you need (or want) to;\n\n* Flexible hours. We focus on your results, not how long you spend at your desk.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing and Senior jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom