\nOur mission is to give renters everywhere greater financial freedom to plan and enjoy their lives.\n\nOur first product eliminates cash security deposits and puts more money back in renters’ pockets. With over $45 billion tied up in security deposits for 110 million renters in the United States alone, it’s time for security deposits to officially become a thing of the past. Tying up money at one of life’s biggest and most expensive moments just isn’t fair.\n\nSo we threw out the antiquated “way of doing things” and built a technology-driven insurance product to help bring renting into the 21st century. With Rhino, millions of renters across the country now have the opportunity to save with our award-winning deposit insurance. We’ve already saved hundreds of millions of dollars for renters and are trusted in over 21 million homes nationwide, and most importantly, we’re just getting started...\n\nAs a Team Lead at Rhino, you’ll join a team that is transforming the future of renting. In this newly created position, you will play a critical role in managing partner’s relationships and continually discovering and providing value for our partner’s success. \n\nWith an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.\nIn this role you will: \n\n\nOwn and manage our relationship with our vendor support representatives.\n\nDevelop and implement Partner Support processes and workflows to include SOPs, SLAs and regular inspection.\n\nProvide ongoing, proactive leadership and support to generate high levels of partner satisfaction and success. Act as an escalation point for partner support needs.\n\nDevelop and maintain departmental materials including training manuals, policies/procedures, best practices, etc.\n\nAnticipate hiring needs and communicate to leadership appropriately.\n\nPerform task-specific training for new hires. Act as primary business stakeholder for the department.\n\nPerpetuate an environment of constant improvement. Look for opportunities to improve and/or streamline processes to ensure a better experience for participants.\n\nProvide recommendations for departmental tools and resources. Ensure clear communication of important updates and company information to your team.\n\nProject management \n\nDevelop, track, and report on relevant KPI/metrics.\n\nProvide data-driven insights and recommendations to leadership teams based on expert knowledge of the Rhino platform.\n\nEngage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas\n\nCommunicate client insights across all relevant departments to optimize partner experience and add value across their portfolio.\n\nProject Manage function: conceptualize, collaborate, and execute on interdepartmental initiatives and projects that drive business results.\n\n\n\n\nWe’re ideally seeking:\n\n\n1+ years in a Manager or above role in Customer Support/CX, preferably in B2B2C business\n\n3+ years experience in a CX or Customer Success/Support role\n\nExperience working with CRMs such as: Salesforce\n\nStrong writing skills. An expert communicator in both small-talk & high-pressure moments.\n\nExcellent time-management skills. Takes the lead on projects while juggling other tasks.\n\nStrong attention to detail, organization skills, with an ability to stay focused on assigned tasks.\n\nPhenomenal interpersonal skills when handling and understanding customer needs\n\nProven experience creating processes and solutions that enable a team to scale and deliver better customer experience across omnichannel support. \n\nAbility to analyze data and understand the relationship between customer happiness and the impact on revenue and production.\n\nProject Management acumen \n\nEnthusiastic and creative leader with the ability to inspire others\n\nGreat interpersonal skills and a team player\n\nA burning desire to win and reach overall company goals\n\nFlexibility - we are disrupting an industry so changes to traditional processes should be expected\n\n\n\n\nCompetencies: \n\n\nCustomer focus. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.\n\nAction Oriented. Enjoys working hard. Is action oriented and full of energy for the things he/she sees as challenging.\n\nLearning on the Fly. Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for clues to improvement. Experiments and will try anything to find solutions.\n\nExceeding Goals: Guides their team to overachieve against targets by setting an exceptional example and providing leadership, coaching, and management\n\n\n\n\n \n\nYou will succeed at Rhino if you are...\n\n\n* Uncompromising in reaching your goals.\n\n* Organized and resourceful in providing customers with training, materials, support, and reactive/proactive outreach.\n\n* Interested in learning everything you can about our partners and Rhino to educate customers with tailored paths to success. \n\n* Tenacious about gathering feedback internally and externally. We want someone who can help improve the product and communicate effectively across multiple departments to capture customer feedback. Our product and engineering team will rely on you to help shape our product roadmap.\n\n* Comfortable working in tandem with our revenue team to present to partners virtually and ensure their understanding of our product, the platform, and align on best practices.\n\n* Looking for a startup culture - unique problem solving, open communication and transparency. We are looking for a team member that receives and gives trust, feedback, and recognition.\n\n\n\n\nCompensation & Benefits\n\nBase Salary Range: $89,000 - $118,000\n\nRhino has partnered with a number of compensation benchmarking tools to determine competitive and fair market pay bands for our size and stage. Our goal is to ensure each employee is paid equitably and competitively while also maintaining a consistent and standardized methodology.\n\nIndividual pay decisions are based on a number of factors including qualifications for the role, experience level and balancing internal equity relative to other Rhinos.\n\nBase salary is just one part of our Total Rewards Package here at Rhino. In connection with this position, we also offer:\n\n\nCompetitive cash compensation package including base salary, performance bonus, and other financial perks\n\nMedical, Dental, and Vision coverage (90% employer contribution) - eligible from your start date\n\nUnlimited PTO Policy, quarterly team recharge days focused on mental and physical wellness\n\nGenerous Paid Parental Leave \n\nStock option plan to give our employees a direct stake in Rhino’s success\n\nBi-annual performance reviews and ongoing professional coaching and development opportunities with external partners\n\nRemote-first work culture with opportunities to collaborate as a team in person\n\nOpportunities to participate in ongoing diversity, inclusion and equity programming or join an ERG\n\n401(k), HSA, Life & Disability Insurance Coverage ($0 employee contribution for additional insurances)\n\nMonthly lifestyle stipend to fit your needs (meals, wellness, co-working)\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Python, Full Stack, Digital Nomad, Analyst, Finance, Cloud, Legal, Payroll, Sales, Marketing and Video jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States