Ostro is hiring a
Remote LPN ONLY Tuesday 12 00 8 00 PM EST
\nThis is a part-time opportunity with Ostro and you will only work WEEKLY Tuesday 12:00-8:00 PM EST.\n\n \n\nThe Consumer Support Navigator (CSN) is a remote call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech)environment. In addition, the focus of the CSN is to ensure that the activities of the CSN contribute to the Senior Director, Nurse Navigator Team’s overall program objectives. \n\nWe are looking for a Consumer Support Navigator (CSN) who is an independent worker and enjoys engaging with patients providing targeted patient education and support via webchat/SMS. CSN provides education on disease state, product mechanism of action, and product safety and facilitates patients in scheduling appointments with health care providers in their area. The goal is to empower patients through education to seek treatment for their condition and be informed about the products we support. The Consumer Support Navigator's role is limited to education, and patient engagement does not provide medical advice or clinical work. It is a remote-based role and involves patient communication via a computer-based platform.\n\nJob Responsibilities include but are not limited to:\n\n\n\nAssists the Nurse Navigator Team by answering incoming consumer inquiries/interactions in a professional manner, following client guidelines and business rules\n\nPerform outgoing webchats in a professional manner, following client guidelines and business rules\n\nResponds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents\n\nIdentify and escalate priority issues to the assigned manager and/or Nurse Navigator\n\nDisplay exemplary phone /chat etiquette utilizing approved FAQ documents\n\nComplies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations\n\nCompletes all necessary compliance training in the specified timeframe\n\nRecords appropriate information in the database in accordance with customer business rules and training\n\nDocuments all webchat information in the database system.\n\nContributes to the Nurse Navigator team by providing support for special projects, assignments, and other duties as assigned.\n\n\n\n\nAlong with a results-oriented mindset, self-assurance, and an engaging manner, the ideal candidate has:\n\n\n3+ Years’ Experience in Call Center within Life Sciences, Healthcare, or patient support required\n\nLPN and/or Medical Assistant degree\n\n2+ years in the customer service field/or a combination of education and patient care experience\n\nExcellent verbal and written communication skills\n\nExcellent listening and follow-up skills\n\nAbility to multitask, take direction, and maintain prioritization\n\nMust have strong computer skills and must be able to type 35 wpm\n\nSpanish fluency a plus\n\n\n\n\nThe hourly rate for this position is $27.00/hour. These numbers are based on our compensation philosophy and US national averages since, as a fully remote company, we do not adjust compensation based on location.\n\nOstro’s goal is to provide an inclusive and equitable work environment for current and future Ostronauts. In support of our core value of practicing radical honesty, we display our salary range for each job posting across all US locations, whether or not we are required to do so. Within that range, actual compensation is determined by several factors, including but not limited to skills, job expectations, and relevant training.\n\nOur Talent Acquisition Partners can share more information on our compensation philosophy, during initial interviews. Please note that the compensation details listed in US role postings reflect the base salary only and do not include equity and benefits. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Senior and Non Tech jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nColorado Springs, Colorado, United States
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