Vaco LLC is hiring a
Remote IT Help Desk Agent
\nPivot Point Consulting enables healthcare organizations to realize the most value from their technology and resources through Managed Services, Data & Analytics, EHR, ERP, Advisory, Virtual Care and Cybersecurity services. Its award-winning industry experts deliver Consulting, Managed Services and Talent Solutions to providers, payers, life sciences and technology organizations. \n\nThe firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in 2022 and #1 Best in KLAS: Overall IT Services Firm in 2020. For more information, visit pivotpointconsulting.com.โฏโฏโฏโฏ \n\nDescription: \n\nThe Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center. This person must provide exceptional call center support. Customer Service and Communication skills are a must and critical to the success of this role. \n\nPivot Point Consulting Values: \n\nThe duties and responsibilities below are expected to be performed while observing the following Pivot Point Consulting Core Tenets: \n\n\nA Team First Approach, supported by the core tenets; be proud to wear the jersey, stay team focused and assume positive intent. \n\nSelf-Awareness, supported by the core tenets; outlaws welcome, stay coachable and be comfortable with healthy conflict. \n\nSolutions Oriented, supported by the core tenets; be entrepreneurial, be electable, and fix the problem not the blame. \n\nGrit, supported by; work hard stay free and play โtil the whistle. \n\nCommunication: Communication is king. At PPC, we phone first. \n\nTrust: Building genuine relationships is critical to our success. \n\nQuality: We strive for excellence in all we do. \n\nHappyology: It makes the world go round. \n\nThink: We are thought leaders. \n\n\n\n\nDuties and Responsibilities: \n\n\nTicket/Issue Escalations for assigned call center \n\nAccurately process and record call transactions using a computer and designated tracking software \n\nAssist with last minute coverage needs \n\nReview customerโs information and determine the issue by evaluating and analyzing the symptoms \n\nDeliver service and support to end-users, including via remote connection or over the Internet \n\nResearch required information using available resources \n\nFollow standard processes and procedures \n\nFollow up and make scheduled call backs to customers where necessary \n\nStay current with email, team chats, system information, changes, and updates \n\nFollows proper escalation procedures as defined by management \n\nEnsure customers receive prompt, accurate and courteous service \n\n\n\n\nSupervision Responsibilities: No \n\nTravel: No \n\nCompetencies: \n\n\nOral Communication: Speaks in a clear, concise, and confident manner. \n\nListening Skills: Attentively listens to understand and interpret what is being said. \n\nJudgement: Forms reasonable interpretations about relationships and situations that affect actions. Develops objective opinions. \n\nMarketing: Interprets, delivers, and communicates value to appropriate target audience. \n\nEmotional Intelligence: Maintains a high level of self-awareness and the ability to appropriately identify, manage, and respond to the emotions of self and others. \n\nWritten Communication: Develops written communication that is clear, concise, grammatical, and influential. \n\nAdaptability: Responds to changes, delays, or unexpected events in a positive manner; Adapts working style to best fit a given situation. \n\nLeadership: Self-directed with an innate drive to succeed; Accepts feedback with a desire for continuous improvement. Ethical. \n\nRelationship Building: Builds, develops, and maintains strong relationships with others while building trust and connection. \n\nSocial Confidence: Exhibits self-confidence in social settings and when dealing with others. \n\n\n\n\nQualifications: \n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. \n\nEducation/Experience: \n\n\n1-2 years of experience in the Information Technology and/or Call Center field preferred \n\n2-year Associates degree or equivalent experience is desired. \n\n\n\n\nSkills: \n\n\nProper phone etiquette and effective listening skills \n\nAbility to speak and write clearly and accurately with demonstrated proficiency in typing and grammar. \n\nKnowledge of customer service principles and practices (ITIL training a plus) \n\nMedical/clinical terminology is preferred, but not required \n\nMust be able to sit for long periods of time \n\nExperience supporting software computer applications and equipment from a remote helpdesk environment \n\nExperience with mobile device support (iPhone and Android) \n\nMust be a team player and build good working relationships across all functions of the company \n\nMust have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high-energy environment with a proactive focus \n\nExperience maintaining, and troubleshooting all versions of Microsoft Windows operating system \n\nNeed to be flexible, adaptable, and possess creative problem-solving skills \n\n\n\n\nCompensation and EEOC: \n\nVaco strives to provide a work environment that is free of discrimination. It is the policy of Vaco that all applicants and employees are entitled to equal opportunity regardless of race, color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, veteran status, or other protected characteristics as required by local, state, and federal law. \n\nDetermining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individualโs skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require pay range disclosure: $16 - $20/hour. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile and Mobile jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nBrentwood, Tennessee, United States