Zscaler is hiring a
Remote Escalation Engineer
\nRoles & Responsibilities: \n\n\n* Provide accurate and creative solutions to end-user problems to ensure their satisfaction. \n\n* Research, resolve and respond to questions received via telephone calls and web-based interface in a timely manner, in accordance with current standards. \n\n* To recognize the importance of customer focus and/or of serving the needs of the end-user. \n\n* Significant focus on professionalism and quality of service.\n\n* Interface with Engineering and assist the customer with testing or troubleshooting. \n\n* Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams \n\n* Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base. \n\n* Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization. \n\n* Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills. \n\n* Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle. \n\n\n\n\nDesired Background: \n\n\n* Minimum 4 years’ experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products. \n\n* Experience with operating systems such as Windows, MAC, Linux, Unix and Free BSD.\n\n* Expert in troubleshooting network issues and familiarity with the necessary tools such as Ping, Traceroute, MTR, NMAP, Telnet, NSLOOKUP etc. \n\n* Expert knowledge of protocols such as HTTP, SMBSMTP, FTP, DNS, TLS/SSL, TCP, etc. \n\n* Working Knowledge of networking and security products and enterprise Network Infrastructure. \n\n* Familiarity with collecting and analyzing packet captures using the Network Protocol Analyzers such as TCPDUMP, Wireshark o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) \n\n* Familiar with Authentication systems such as LDAP, MS AD, SAML, & VPN technologies such as IPSEC and Remote access VPN.\n\n* Hands on experience or knowledge of cloud platforms such as Azure cloud, AWS, GCP would be an added advantage. \n\n* Scripting knowledge (SHELL, Python, Perl) would be an added advantage. \n\n\n\n\nWhat you'll get in return:\n\nYou will have the opportunity to join a team of experts who are truly passionate about driving a culture of innovation and continuous improvement within security. Get experience with the Security products of the leading vendor in the Cyber Security industry. \n\nBuild a long-term career at Zscaler with multiple options for future growth!\n\n#LI-NL1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSydney, New South Wales, Australia
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
