\nThe Customer Success Manager is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.\n\nIn particular, you will:\n\n\nSupport CS Director to build meaningful relationships across our customers’ organization\n\nWork with implementation and data science teams to drive the success of AI use cases with our customers\n\nWork closely with the OfferFit sales team to drive renewals & upsell opportunities\n\nDevelop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition\n\nServe as strategic partners to guide our customers in maximizing business value from their use of OfferFit\n\nConduct analyses (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting\n\nSynthesize and communicate stories based on customer insights\n\nCommunicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap\n\n\n\n\nWhy is it great: \n\nBe the face of the company, working alongside our customers to help them succeed.\n\nLead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action.\n\nJoin OfferFit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.\n\nOur customers really love working with us! Check out what they have to say about OfferFit here: https://offerfit.ai/content?type=case-study\n\n\n\nWho’s a fit: \n\n\nEntrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level\n\nPeople person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations\n\nAnalytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers\n\nTechnology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual\n\nStructured and organized: you can structure a plan, align stakeholders, and see it through to execution\n\nClear communicator: you are able to express yourself clearly and persuasively, both in writing and speech\n\nPrior Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.\n\n\n\n\nAdditional Requirements: \n\n\nPhysically located in Pacific Time Zone (US or CAN)\n\n20% travel to customers are expected\n\n\n\n\nThe base salary range for this position in the United States is $116,000-$159,000 per year, plus eligibility for additional bonus ranging $28,000-$39,000; Eligibility for an additional end of year performance bonus, commissions (when applicable) and/or equity options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.  Please note that we adjust compensation for non–US countries using a relative cost of labor adjustment between the US and your country of residence.  Applicants should apply via OfferFit’s internal or external careers site.\n\nOfferFit Benefits and Perks:\n\n\nGenerous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)\n\n100% remote work environment with flexible hours \n\nQuarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress\n\nWeekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)\n\nAbility to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team\n\nDedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)\n\n[US Only] Competitive Employee benefits (major medical, vision, dental and LTD) and 401K matching program\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Travel, Marketing and Sales jobs that are similar:\n\n $52,500 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States