Vonage is hiring a
Remote Customer Success Director
\nWhy this role matters\n\nThe Customer Success Director is responsible for driving the ongoing satisfaction, adoption, enablement, and outcomes realization for Vonage’s top customers. They will act as an internal champion to coordinate the cross-functional motions required for sustained customer success and growth. Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers.\n\nIF THIS SOUNDS LIKE YOU CONTINUE READING BELOW…\n\nWhat you will do\n\n\nMaintain a portfolio of accounts with low churn, high adoption, and high health scores\n\nCollaborate cross-functionally to shepherd customers through an optimal customer journey that engenders strong satisfaction, supports high-levels of product utilization, and enables true business value attainment\n\nMaintain an effective account governance process in collaboration with customers key stakeholders as well as the internal account team\n\nManage customer interactions in a manner that establishes credibility and trust as a business advisor to a specified portfolio of accounts\n\nSupport the marketing programs that develop customer specific case studies and references\n\nCollaborate cross-functionally to extend the reach and capability of the Customer Success team\n\nCross Sell/Upsell other Vonage products and services\n\nExecute on growth strategies and drive demand for incremental solutions\n\n\n\n\nWhat you will bring\n\n\nFamiliarity with customer success organizations\n\nStrong orientation toward problem solving with a systematic and managed approach\n\nExtensive interaction with sales, engineering, product development, and other members of cross-functional teams\n\nUrgency in execution and tendency toward speed with ability to adapt and change\n\nStrong empathy for customers\n\nExcellent verbal/written communication and organizational skills\n\nStrong business acumen including experience working in a B2B environment\n\nProven ability to influence through persuasion, negotiation, and consensus building\n\nExercise independent judgment in methods, techniques, and evaluation criteria for obtaining results\n\nStrong executive presence / relationship building\n\nTechnical aptitude with an ability to understand SaaS and software business models\n\n\n\n\nWhat is required:\n\n\nBachelor's Degree\n\n5+ years of Customer Success or Account Management experience\n\nExperience driving usage and adoption of software services\n\nExperience with Unified Communications, Contact Center, and Communications APIs preferred \n\nSaaS experience required \n\nCustomer Success certification(s) is a bonus \n\nKnowledge of Salesforce CRM is a bonus \n\nKnowledge of Gainsight is a bonus\n\n\n\n\nWHAT IS IN IT FOR YOU:\n\nIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, Engineer, Education, Junior, Marketing, Digital Nomad, SaaS and Salesforce jobs that are similar:\n\n
$70,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
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