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🤖 Closed by robot after apply link errored w/ code 404 2 years ago
\nReporting into our Senior Manager, Customer Success, this role is a strategic specialist position within the Customer Success organization. You will be part of a team focused on ensuring our customers achieve their business goals through continued adoption and usage of our industry-leading, all-in-one digital marketing platform. Serving as a trusted advisor to our SMB customers’, you will ensure that business value is continually nurtured and effectively grown by providing product specialization, education, business insights, and acting as an overall customer advocate. In addition, you will be a part of targeted programs that focus on customer outcomes including (but not limited to) identification of incremental use-cases that can be fulfilled with the existing customer investment in Constant Contact and in turn, driving overall customer satisfaction and retention.\n\nThis role requires someone who is a self-starter, passionate about assisting SMB customers to achieve business goals and objectives, and leveraging proven communication skills in support of customer relationship building and partnership. \n\nWhat you’ll do:\n\n\n* Active customer engagement to ensure attainment of target business goals and objectives \n\n* Leverage product specialization, business insights and consulting-led approach to drive platform adoption, usage and cross-sell/upsell\n\n* Responsibility for individual initiative metrics and KPIs associated with customer success\n\n* Focus on customer retention and related efforts including churn risk mitigation \n\n* Identify both cross-sell and up-sell opportunities in support of incremental use-case, and fulfillment with platform solution\n\n* Serve as customer advocate including closed-loop feedback and contribution to Voice of the Customer (VoC) program\n\n* Define, implement and measure targeted program initiatives in support of customer success \n\n* Engage and partner with internal teams and internal initiatives when needed\n\n* Contribute to definition and evolution of go-to-market strategy, as a subject matter expert in customer experience and retention strategies\n\n\n\n\nWho you are:\n\n\n* 1-2 years experience in sales, digital marketing, customer success or consulting (preferable in a B2B SAAS environment)\n\n* Persistent, patient, and adaptive personality; must be capable of identifying the best approach required to facilitate engagement on a customer by customer basis\n\n* Demonstrated organizational, detail orientation, prioritization and time management skills to meet tight deadlines in an environment of frequent interruptions and competing priorities\n\n* Demonstrated ability to be successful with frequently changing priorities, goals, and projects\n\n* Ability to maintain high level of confidentiality and work with highly sensitive data and information\n\n* Ability to think strategically and identify critical success factors when developing a strategy \n\n* Demonstrated ability to work with minimal supervision, use of initiative and application of independent judgment\n\n* Demonstrated enthusiasm for helping SMB customers by getting to the root of their problems and then resolving issues through superior active listening skills, coaching skills, and customer service\n\n* Ability to communicate business value in the context of software platform solutions\n\n* Preferred experience with CRM and office productivity platforms e.g. Salesforce, Google Workspace\n\n* Preferred experience within sales and/or a call center environment \n\n* Bachelor's degree in a related field\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Developer, Mobile, Junior, Digital Nomad, Senior, Marketing, Sales and SaaS jobs that are similar:\n\n
$67,500 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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