This job post is closed and the position is probably filled. Please do not apply. Work for Betclic Group and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
\nWE ARE BETCLIC\n\nA leader in Europe in sports betting and online games, Betclic is a French company with:\n\n\n\n\n* ๐งโ๐คโ๐ง 11 million players vibrating to the rhythm of sports competitions\n\n* โญ๏ธ a wide range of sports betting, poker, casino games and online horse betting\n\n* โฝ๏ธ More than 50 sports open to betting\n\n* ๐ 300,000 sports events available to bet on each year\n\n* ๐ฅ 60,000 live sporting events broadcast each month\n\n* ๐ฐ More than 3,000 casino games to try out\n\n* ๐ Over 2 million poker games played each month\n\n* ๐ numerous official partnerships such as in France the FFF, Ligue 1 Uber Eats, the Coupe de France, Rugby Top 14 (LNR), the Betclic Elite in basket-ball (LNB), UBB, Boxers de Bordeauxโฆ\n\n* ๐ Headquartered in Bordeaux, Betclic is a multicultural and international company with more than 38 nationalities among its 800 employees in five European countries: France, Italy, Malta, Poland and Portugal.\n\n\n\n\n\n\n\nTo find more information about us, please check our Corporate website: https://betclicgroup.com/en/discover/\n\nDoes the world of sport and games excite you? Do you like challenges and participating in our collective effort?\n\n\n\nBetclic invites you to join the adventure!\n\n#JoinBetclic #WeAreBetclic\n\n\n\n\nENTER THE GAME\n\nThe Customer Service Agent (Italian) interacts with customers of the Italian market segment in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, telephone, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.\n\n\n\n\nYOUR ROLE AT BETCLIC\n\nIn this context, your duties are: \n\n\n\n\n\n\n \n \n \n\n* Acquiring a good understanding and knowledge of our products, including the specific functions of sports betting, casino and live casino, as well as the tools used for each product.\n\n* Assisting the Italian market customers with financial, functional and technical problems and enquiries to closure.\n\n* Working rotating shifts or specified hours to handle the daily customer support workload.\n\n* Being up-to-date with promotions, competitions and special offers that we promote to our customers.\n\n* Creation and maintenance of standard responses to frequently asked questions and upcoming situations.\n\n* Reporting of urgent matters such as downtime and multi-user problems to third parties, Operations Manager and Country Manager.\n\n* Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.\n\n* Escalating any contact involving Responsible Gaming to the Operations Manager.\n\n* Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.\n\n* Assisting the Operations Manager, the Country Manager and Marketing Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.\n\n\n\n<br/><br/>\nWHO ARE WE LOOKING FOR?\n\nEmployees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession!\n\n\n\nThis job is for you if:\n\n\n* You have experience and knowledge of the iGaming industry especially in Customer Service.\n\n* You are native Italian.\n\n* You have excellent level of spoken and written English.\n\n* You have good knowledge and experience using Microsoft Office.\n\n* You are adaptable and you have excellent communication skills.\n\n* You are autonomous and proactive.\n\n* You are analytical.\n\n* You have excellent organisation and Time Management skills.\n\n* You are a Team Player.\n\n* You are customer oriented with good listening skills.\n\n* You are persistent and you are able to keep confidential information.\n\n\n\n\n\n\n\nWHAT CAN YOU EXPECT?\n\n\n* Travel & Leisure benefit up to โฌ600 per year.\n\n* Fitness benefit up to โฌ15 per month.\n\n* Meal allowance.\n\n* Private health insurance after 6 months of employment.\n\n* Private pension scheme after 6 months of employment.\n\n* Relocation package.\n\n* Flexibility and remote working arrangement.\n\n* Possibility to work remotely from home country for few weeks/year.\n\n* Constant focus on skills development with a personalized annual training program.\n\n* Career development in an international environment.\n\n\n\n\nAnd the opportunity to work in a friendly, youthful and fun atmosphere!\n\n\n\n\nIndefinite position to be filled as soon as possible in Sliema, Malta\n\nBetclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Scheme, Microsoft, Marketing and Non Tech jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSliema
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.