\nOur client is looking for a Head of Marketing with strong growth marketing expertise to drive strategy and lead a cross-functional team of expertise for Cosmetics products.\n\n\nThis individual is responsible for sales forecasting, creating marketing strategies, partnering with leadership to grow the business and leading a team of experts to efficiently optimize across channels including Paid Search, Affiliates, Influencers, Paid Social, Email, SMS, Amazon and the Website. \n\n\nResponsibilities:\n\n\nDefine monthly sales goals, leading the team to optimize to reach goals:\n·       Own monthly forecasting, budgets and actualization across channels\n·       Drive optimizations with team, keeping CEO informed\n·       Create CAC goals for new customer acquisition\nOwn marketing calendar, leading team on content strategy to grow new and existing customer sales:\n·       Includes promotional strategy, awareness campaigns, seasonal campaigns, technical fixes, brand refreshes\n·       Prioritize and supervise launching initiatives\n·       Closely partner with creative team to develop and recommend messaging strategy, leveraging marketing channel and customer led lens\nCreate full funnel strategies to grow awareness, engagement, new customer sales and repeat purchases:\n·       Ensure leadership and channel alignment and accountability for annual strategies\n·       Leverage customer data to develop CAC goals\n·       Develop GTM strategies to launch new products\n·       Partner with Social Media team to expand and refine influencer & ambassador partnerships\n·       Create playbooks for international expansion\n·       Partner with team on test roadmap (new channels, targeting, creative, landing pages)\nManage and mentor team and agency partners:\n·       Drive accountability for marketing strategies across SEO, Website, Paid Search, Affiliates, Influencers, Email & SMS\n·       Evaluate and recommend additional hires and internal resources as needed\n·       Set up annual reviews and career conversations\n·       Help teams solve roadblocks as needed\n\n\n \n\n\nShare monthly key learnings and performance to goals:\n·       Pull, organize and analyze KPIs across various reports (Shopify, GA, Meta, Klaviyo)\n·       Present performance to forecast, key drivers, wins and opportunities ongoing\nCreate new processes as needed, ensuring best practices in place. Includes:\n·       Playbooks and process for international expansion\n·       Creative best practices\n·       Shared drive organization\n·       Tracking and data management\nPartner with CEO to develop long term goals, such as:\n·       Market expansion, international growth, new product launches\n·       Develop strong understanding of customers, using existing data to inform future goals to drive LTV\n·       Monitor competitive landscape & future opportunities that fit with the brand and audience\n·       Ensure brand consistency across channels\nWho we are looking for:\n·       15+ years in leading a team in growth or performance marketing role\n·       Strong leadership skills; ability to prioritize business opportunities across the team\n·       Hands on experience and team management experience for Website, SEO, social media, Paid Media, Email & SMS to grow sales for small businesses\n·       Beauty and startup experience a plus\n·       Deep industry knowledge of all marketing channels, digital marketing industry (creative resources, technical and tracking setup, beauty industry\n·       Proven track record of successfully growing sales for small businesses (ideally for a beauty brand)\n·       Ability to uplevel & communicate strategies and execute campaigns at the tactical level\n·       Comfortable pulling and leveraging data to grow businesses (gross, net, ROAS, LTV, CAC)\n \n \n\n\n\n\n\n$175,000 - $200,000 a year\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Amazon, Marketing and Sales jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nPowering Trade For The Emerging Cannabis Industry\nDistru is the #1 ERP in the Cannabis Industry with $8B in sales processed through our platform! We are a fully remote and global team building a software platform to streamline the supply chain for the cannabis industry. Most of the top cannabis brands and distributors across the United States use our software to manage their entire operation and stay compliant. \nWe take a tremendous amount of pride in our culture and have 4.8/5 stars on Glassdoor because we truly care about our people. We are stable, profitable, and heavily investing in growing new product lines to expand our reach. Our investors include Felicis Ventures, Global Founders Capital, Poseidon Asset Management, and Village Global who have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor.\n\n\n\n\nOur Team Culture\nRather than us defining our culture, check out what the team has to say in our Glassdoor page! \n\n\n\n\nThe Opportunity\nWe are looking for our first Solutions Leader to join our team. This is a high impact role that will be working directly with the founding CEO + CRO in defining the Solutions department from the ground up!  You’ll be working with our most valuable customers, helping push deals across the finish line, and architecting technical integrations that can be used by our entire customer base.\n\n\nDue to the complexity of how many integrations we intend to build, navigation of the technical nuances of each integration and MVPing for maximum velocity is critical. While we do highly value technical rigor, we also value navigating the customer in a human centric way and encourage discovering solutions that don’t require any building just as much as high value integrations. \n\n\nYou will play a crucial part in building, defining, and scaling solutions across the entire customer lifecycle from lead to customer. You’ll work hands-on with leaders in data, customer success, product, and sales to identify opportunities that will drive impactful revenue results. You will have autonomy in how you execute on these solutions for the customer and how you abstract those solutions for the rest of our customer base. \n\n\nWe’re looking for someone ready to roll up their sleeves and take ownership over the solutions department. This is a special role with a lot of room for autonomy and true strategic impact that will define the direction of Distru for many years to come. If that journey sounds exciting to you, please apply!\n\n\n\n\nThe responsibilities of the Head of Solutions will shift dynamically given the scope of the role, but here’s a good idea of what you will do:\n\n\n\nWhat you’ll do:\n* Building solutions and managing relationships using integrations, tooling, and workarounds for our top customers and prospects that are leaders in the Cannabis Supply Chain.\n* Leveraging our growing integration suite to drive reduction in churn across our customer base.\n* Owning and driving a vision of the integration suite of Distru and building towards that end vision with gusto.\n* Prioritizing and working hands on with our data team to build integrations. This includes speccing the Product Requirement Documents (PRDs) and working through edge cases.\n* Navigating how simple vs configurable our solution builds are. Velocity matters and finding the highest ROI MVPs is critical.\n* Setting up relationships and partners with other integrators, resellers, consultants, etc to increase the reach of our Solutions department.\n* Democratizing access to data to our company and enable our customer success team to leverage middleware and SQL in their jobs.\n* Interacting with leaders of Customer Success, Sales, Marketing, and Product to surface new insights and help refine how we prioritize strategically.\n* Running and joining strategic leadership calls with a focus on finding scalable product market fit with our solutions.\n* Build and maintain reports that track the impact and health of the work of the solutions team.\n* Reporting to leadership and the company the impact of solutions and training customer facing roles on new solutions we roll out.\n\n\n\nWhat you’ll need:\n* 4+ years of experience in Solutions, Integrations, Customer Success, or a related role, preferably in a B2B SaaS or startup environment.\n* A first principal mindset with a love of experimentation like truly leveling up solutions with AI.\n* Experience building integrations with various platforms such as Salesforce, Hubspot, Sage, Accumatica, QBO, etc.\n* Experienced in SQL and comfortable debugging SQL with the data team.\n* Good understanding of how to manage a customer pipeline like in HubSpot.\n* Comfortable navigating Python code and middleware tooling to build custom integrations. Knowledge of the middleware ecosystem and tools (Boomi, Nifi, IPAAS, etc). \n* High EQ with the ability to navigate conversations with multiple stakeholders.\n* Bonus points if you have experience in ERPs, Cannabis, or supply chain software.\n* You are flexible with the ability to handle multiple priorities in a fast-paced environment.\n\n\n\nBenefits\n* Fully remote work environment. We have teammates in 4 continents!\n* Competitive medical, dental and vision plan options for the employee and their dependents \n* 18 days Paid Time Off (We want you to use these!) + 11 Holidays. Sick days do not count toward these\n* Competitive compensation structure\n\n\n\n\n\n$130,000 - $200,000 a yearPlacement within this compensation range will be determined by the candidate's knowledge, experience and skills.\n\nDistru was formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. We believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nAbout The Role\n\n\nYard Stick is looking for a Director of Business Development to help us fight climate change with soil.\nTo date, two-ish people have done the bulk of Yard Stick’s customer discovery, business development, commercial strategy-setting, and selling: Chris Tolles (CEO)  and Kelsey Chan (Head of Growth + Partnerships). To accomplish our ambitious climate impact and commercial revenue goals, Yard Stick must transition from being primarily a founder-led sales effort to one with dedicated team members and expertise 100% focused on growing the company’s top line. We have demonstrated incredible early traction and are ready to accelerate our efforts to win more and bigger contracts for work in our wheelhouse, namely soil C stock quantification on row crop and grazing agricultural soils in the US. \n\n\nWe’re looking for a biz dev powerhouse to build on our existing foundation and take commercial growth to the next level. This person will get inside the heads and hearts of our customers, build trust with prospects (often over months and longer!), iterate on our marketing/messaging for maximum resonance, craft home-run proposals, and generally sell the shit out of our offering.\n\n\nThis role must both be the type to knock down a door driving toward a signed contract, and be incredibly curious and empathetic in the way they collaborate with other Yard Stick stakeholders, both external and internal. It will start as a 100% IC role with potential to grow into a team lead for the right person, but the most compelling candidate must be thrilled if it doesn’t become a management role for even a few years.\n\n\nThis full-time remote role will report to Kelsey Chan, starting ASAP in 2025. To get specific, we have an all-company onsite planned for Feb 25-27, so ideally this role starts on Feb 25. 😳\n\n\nIf you have expertise in this domain, thrive in a high growth startup environment, and are ready to advance our soil carbon mission, read on!\n\n\n\n\nAbout Yard Stick PBC\n\n\nYard Stick is a remote-first climate tech startup with a hardware lab in Oakland, CA and team members all over the US. We are on a mission to reverse climate change with agriculture. Scientists and farmers alike know that climate-friendly agricultural practices have the potential to remove atmospheric CO2 at gigaton/year scale. When these practices are adopted, more carbon is stored in soils, improving soil health and fighting climate change. But significant measurement challenges have held soil carbon efforts back - until now.\n\n\nBy reducing the cost of soil carbon measurement by 70-90%, Yard Stick will dramatically expand the opportunities for evidence-based regenerative practices to simultaneously improve ecosystem health, increase farmer income, and combat climate change. \n\n\nCurrent soil carbon measurement technologies are slow, expensive, and cumbersome, relying on conventional soil cores and labs to quantify carbon stocks. In contrast, Yard Stick is fast and cheap - without sacrificing accuracy. As a testament to our technology’s potential, alongside our scientific collaborators, we were awarded $18M across six USDA Climate-Smart Commodities projects, and we have additional grant financing from ARPA-E, NSF, CDFA, and other discerning grant-makers. We’ve also raised another nearly $18M from top climate VCs, including Toyota Climate Venture Fund, Lowercarbon Capital, Breakthrough Energy Ventures (Bill Gates’ climate fund), Microsoft Climate Innovation Fund, The Nature Conservancy, Extania, Pillar VC, MCJ Collective… the list goes on!\n\n\nFor more background, check out some coverage of Yard Stick in TechCrunch, Fast Company, and AgFunder, and see this snazzy Microsoft-produced video as well.\n\n\nWe offer competitive salary and equity (benchmarked to 75th percentile of high-growth US tech compensation), health/dental/vision insurance, a 401k, and home-office reimbursements. We have many team members with young families and have a strong track record of creative, flexible approaches to hours and communication expectations which let folks feel great about their commitments both to Yard Stick and their lives outside of work. \n\n\nWe’re also a PBC, or public benefit corporation, which is an alternative corporate structure which protects our ability to prioritize climate impact over profits if the two are in conflict. You can read more about PBCs in this article which also specifically features Yard Stick.\n\n\n\nResponsibilities\n* Sell large, well-fit projects: Sales at Yard Stick is a more-complex process of understanding customer requirements, educating prospects regarding options, and iterating on pricing and project format in a collaborative mode. That said, the #1 KPI for this role is revenue signed, so with the right raw materials (e.g. tech maturity, basic market assets, strategic clarity), which you’ll help create and refine, you’ll win big soil carbon measurement contracts for the company quickly and consistently. You’ll identify the right customer targets, create account and customer segment strategies, plan outreach, present demos and proposals, negotiate contracts, and assist in smooth handoff to our Customer Success team as projects kick off. \n* Build and own a healthy sales pipeline: You know the company goals and will execute effective inbound and outbound sales strategies to meet them. You will identify and qualify high quality leads and will prioritize and manage this pipeline in HubSpot with meticulous data hygiene and reporting used on the reg for all-team alignment. \n* Inform overall commercial and product strategy: Since you’re the tip of the spear with customer prospects all day, you’ll understand the market in unique ways. Your insights will help refine the company’s ideal customer personas, define segment-specific commercial strategies, and inform new customer experiments we’ll want to run to build a lean, successful commercial organization. You will prioritize and execute high value partnerships when a straight selling approach isn’t ideal. You’ll also serve as a key internal voice of the customer to ensure our actual offering is well-aligned to market needs. \n* Tell the company story: This is primarily a revenue-focused role rather than brand marketing, but guess what… we don’t have any dedicated marketing people! 😛 Where appropriate, you’ll attend industry conferences for prospect development, contribute to Yard Stick brand awareness in earned media and speaking opportunities, follow and guide market trends, influence key non-customer stakeholders, and broadly participate in the soil carbon sector with authority. \n* Partner for success: Yard Stick’s offering spans hardware, software, soil science, and many other disciplines. You’ll partner with these folks to inform future product features/direction/tech priorities and to accurately scope the technical details of proposals with unique characteristics. This role will focus on scaling our “known” business of soil C stock quantification in row crop and grazing lands in the US, but you’ll allocate a reasonable % of your time to emergent commercial opportunities such as international work, which will require even closer collaboration with Chris, Kelsey, and members of the tech team who best understand what a new project context means for Yard Stick’s technical readiness and feasibility. \n\n\n\nQualifications (Must Have)\n* Demonstrable expertise leading relevant enterprise biz dev, GTM, or early sales efforts. People call this work different things - we don’t particularly care about vocabulary, but we care enormously about expertise. Put simply, you’ve done this job before. You’ve been given an early-stage thing to sell and have successfully sold it at the scale of many millions of dollars. “Relevant” in this case could include various kinds of overall with Yard Stick’s offerings: Services offerings, IRL “field”-based offerings, offerings sold it/to big ag companies, climate offerings, science-y/highly technical offerings, time-based offerings (e.g. something which is inherently recurring like measurement over time or “tracking” offerings), and/or offerings in regulated industries where “standards” and “protocol alignment” are important. You love relational business development where you must get “in the head” of your customer to educate, build trust, and get to yes. You’re not intimidated by education, proposal, and sales processes which can last months (or sometimes years!). You are hungry. You will run through a brick wall to hit your number. \n* Comfort selling in emerging tech risk/complexity contexts. Yard Stick is literally the first company in the history of the world to deploy our technologies commercially. There are significant unknowns (Can we do almonds? What about peat?!?!?) but you can handle that. You will thread the needle with customers regarding what is known vs. not while all the while building trust. You won’t overpromise which risks under-delivery… nor will you get freaked out that we’re naturally building the airplane while we’re flying it. You deftly balance the key goal of getting a customer to “yes” while also being crystal clear about our technology’s more- and less-mature aspects.\n* Excellent management of complex pricing and contracting processes. Offerings like ours which are priced uniquely on a per-customer basis don’t freak you out. You’ll gather the required details, operate and manage internal pricing/scoping tools, and figure out pricing which satisfies both customer willingness to pay and company ops/capacity/financial targets. A 12-page services agreement doesn’t faze you. You’re not a lawyer, but you understand how contracts work and will carefully and patiently trade edits until all parties are happy, pulling in expert support when necessary. Bespoke “enterprise” offerings which are larger in dollar value and smaller in number of deals is your happy place. \n* Flawless organization of complex information. Since you’ll often be the only person with a specific piece of customer/GTM information, documenting, interpreting, and sharing it well is paramount. Doubly so since Yard Stick is a remote-first company. You’re a little obsessive with folder organization and file naming conventions, and you love setting up lightweight systems to make sure everybody can see the right stuff at the right time without always asking you for help. You’ll have to keep track of dozens of leads at varying stages of maturity, and that’s fine - you’ll just design a process to keep it all under control (fwiw we’re spun up on HubSpot already). Notion or similar is your love language. You’re encouraged to learn that Yard Stick has a 10-page internal communication norms document. You write very well. \n* Strong personal independence and entrepreneurial autonomy. You beg forgiveness rather than ask permission. You don’t sit around waiting for the CEO to answer your question, but rather get it done one way or another with what you’ve got. You assess the situation, consider solutions, make a plan, and execute. You tend to get way out ahead of everybody else and anticipate others’ needs well. Ownership and (appropriate) autonomy are key to your fulfillment. Nonetheless, you understand and respect what’s your job and what’s not, and you collaborate deeply and effectively with other teams at Yard Stick. \n* Personal, durable enthusiasm for the challenge of climate change. It matters to you that you’re working on a problem of existential significance. You get fired up by the fact that your work can help avoid others’ suffering. You’re briefly overwhelmed by the scale of the problem... and then you’re right back in the ring doing your part. \n\n\n\nQualifications (Nice To Have)\n* Can start FAST. As mentioned above, we have our twice-annual all-company onsite starting Feb 25, and that’s the ideal start date for this role so they can make all the friends. The right person is much more important than the fast person, but all things equal a candidate who can start sooner (e.g. on Feb 25!) will be more competitive. \n* Prior experience at a high-growth start-up. Yard Stick is a small, young, ambitious company. We move very quickly and have big goals. You understand the pace of early-stage tech startups and can move at a similar pace yourself. Note this is not about work hours per se - most people at Yard Stick work “normal” work hours. An appetite for growth means you know what a high-growth company feels like and expects, and you’re signing up for that experience. \n* Prior experience and/or relationships in agriculture, soil science, carbon markets, land use, MRV, and similar. This isn’t required, but it’d obviously be super helpful to accelerate your time-to-impact at the company. If you already know people who need soil C MRV services, you will be way more attractive as a candidate! \n* Comfort with any aspects of enterprise marketing. Can you write legit sales copy? Design a world-class pitch deck? Give a banger of a keynote? We’d love to know! To be clear, this role will not currently be supported by a marketing person, so you’ll have to do a bunch of this whether you’re an expert or not. You must be “passable” in these domains, but if you’re actually exceptional in any, please say so since that will significantly improve your attractiveness as a candidate. \n* Familiarity with CRM/pipeline systems (e.g. HubSpot). Again not required, but if you don’t have experience with these tools, we’ll need to see evidence of prior work on similar software and would need confidence that you can get up to speed with HubSpot very quickly, since our working assumption is that switching CRM providers is not important in the early days of this role. \n\n\n\n\n\n$170,000 - $250,000 a year• Market salary and equity commensurate with expertise. Directionally, we expect a salary in the range of $170-250k. Bottom end of that range for somebody who’s less experienced but demonstrably hungry and high-growth, higher end for somebody who’s obviously done all this before. We benchmark to 75th percentile of high-growth US tech compensation via Pave, the single largest compensation benchmarking database in the world. Note this is a 100% salary role - no commission. \n• We offer health, dental, and vision insurance via Justworks, our benefits and payroll provider. We contribute 80% of base healthcare plan premiums (regardless of employee plan type (e.g. single vs. family) and 50% of a base dental plan, as well as offer additional contributions to HSAs for employees who select eligible high-deductible plans. \n• We provide unlimited PTO, unlimited sick leave, 6 weeks paid primary caregiver leave, and 4 weeks paid secondary caregiver leave (flexible as to format, eligibility includes surrogacy and adoptive contexts). \n• We offer to extend post-termination exercise periods to 10 years when you leave the company so you don’t get screwed out of your options. \n• Travel expectations are a 3-day all-company onsite twice per year (typically Feb and Sept) plus 2-3 day sector conferences about four times per year. This may change significantly (in either direction) as this role identifies the most valuable ways to show up to conferences to advance the company’s commercial goals.\n• We’ll buy you a computer and provide a work-from-home reimbursement to use how you please. \n• Additional benefits include One Medical, Health Advocate, and Talkspace memberships and a company-sponsored 401k. \n• This role must work primarily in one of the continental US time zones. We have no specific working hours except to “collaborate excellently” within teams - that typically requires overlapping with your teammates at least a few hours per day. \n• We prioritize candidates living in the US. If you live in the US, existing work authorization is required. If you live outside the US, we will consider your application with sincerity, but our very strong preference is US-based team members. \n\nOur Commitment to Diversity, Equity, and Inclusion\n\n\nYard Stick’s impact goals go well beyond climate science. Why? Our company operates primarily in the US agricultural sector, which is predicated on centuries of mass land theft and disenfranchisement of Native and Black people. This harm continues today. If we’re going to work in this sector, we need to leave it better than we found it.\n\n\nConsistent with our core value of “Pursue Justice,” we talk about these issues publicly, including when it’s uncomfortable, and we also put significant effort into ensuring that our own internal practices are Pursue Justice-aligned:\n\n\n• We standardize our interview process and questions to reduce “likeability” bias when hiring. We benchmark salaries against industry databases to ensure fair pay for all, and we utilize tools like the Gender Decoder to ensure everyone feels welcome to apply. \n\n\n• We work to create an environment where everyone feels confident sharing their ideas, problem-solving happens openly and collaboratively, and where mistake-making is welcomed. We evaluate ourselves against our core values twice-annually and discuss opportunities for improvement candidly as a whole team. Team members are evaluated formally once per year, and executive evaluations are done “360”-style.\n\n\n• Great management is critical in this domain. We’ve formalized our expectations of high-performance management to ensure managers can be held accountable for healthy teams.\n\n\n• We organize lunchtime all-team discussions on issues like labor equity in Florida produce, Pigford v. Glickman (the largest US civil rights settlement in history), whether carbon offsets are “good or bad,” and other contemporary moral concerns in agriculture and climate change.\n\n\nClimate change is arguably the most complex challenge ever faced by humanity - we need all of humanity activated to fight back, and that motivates us to build a diverse, engaged, healthy, supported team. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Marketing and Sales jobs that are similar:\n\n $30,000 — $55,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCambridge, MA

\nSee yourself at Twilio\n\nJoin the team as our next Principal Solutions Engineer on Twilio’s Strategic Communication team!\n\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.\n\nAlthough we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.\n\nAbout the job\n\nThis position is needed to enable our customers to build the future of communications. The Twilio Principal Solutions Engineer is a critical part of the sales team.\n\nTwilio’s Principal Solutions Engineer is responsible for delivering the technical win at customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions.\n\nPrincipal Solutions Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. \n\nAs a Principal Solutions Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently.  Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team.  You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions.\n\nResponsibilities\n\nIn this role, you’ll:\n\n\n* Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.\n\n* Take lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges.\n\n* Be Hands-on, high-energy, passionate, and a creative problem solver with know how to get things done and ability to lead others to success.\n\n* Take the initiative to identify and solve problems - both for the customer and within the organization as we grow\n\n* Build highly interactive and engaging customer demonstrations while forming strong customer relationships\n\n* Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.\n\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\n* 8 plus years pre-sales experience selling complex, technical products or customer facing experience, especially in delivery or consulting\n\n* Excellent communicator and presenter able to gain audience confidence\n\n* An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.\n\n* Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution\n\n* Previous software development experience in one or more of the following areas:\n\n\n\n* Backend (Java, C#, Node.js, Python, PHP)\n\n* Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)\n\n* Experience building with REST APIs\n\n\n\n\n\n\nDesired:\n\n\n* Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.\n\n* Previous experience in Telecom, SIP, Contact Center, or Security is a plus.\n\n\n\n\nLocation\n\n\n* This role will be remote, within the United States, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.\n\n\n\n\nTravel\n\nWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. \n\nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\n\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions.\n\n*Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in that location only.\n\nThe estimated pay ranges for this role are as follows:\n\n\n* Based in Colorado: $133,520.00 - $166,900.00.\n\n* This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\n\n* This role is eligible to earn commissions. \n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Travel, Cloud, API, Sales and Engineer jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States

\nThe Account Executive will work within the State and Local Government (SLT) Sales Team and focus on new cross-sell sales opportunity creation and win. This role is focused on selling to existing client partners at the local municipality level. They will be responsible for building a market plan, proactive and intentional outreach, and continue through all phases of the sales process culminating in sales win/close. This position is supported by an account specialist team, marketing team, solution consulting team, and technical project managers. \n\n\nCome see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/ \n\n\nGranicus is a remote first company (this isn’t temporary). While we have virtual teams, you have the option for in-office work should you be located near one of our hubs.  \n\n\n\nWhat your impact will look like: \n* Client partnerships range from small towns, villages, and cities under 140K, to counties under 180K population \n* Develop a comprehensive sales strategy and business plans to up-sell and cross-sell new products and services to existing client partners within their assigned territory \n* Work to identify market trends, best practices, referrals, and new opportunity areas \n* Lead all stages of the sales process from lead generation to win/close \n* From cold calls to sales meetings, demonstrations to negotiation \n* Virtual and face-to-face meetings \n* Conduct initial qualification and discovery to determine client's current environment, potential projects, and challenges and goals to determine how Granicus solutions will help them achieve their goals \n* Use an engaging and penetrating discovery process to flush out true sales opportunities \n* Effectively listen and understand where a prospect is today and where they want to be, then develop a persuasive solution & teach the prospect what they may not have known \n* Teach client about market trends, challenges and issues they did not know existed, and share best practices, all in an effort to develop new sales opportunities \n* Prepare engaging presentations and demonstrations to groups ranging from 1 to 25 stakeholders \n* Work with company resources and teams to leverage knowledge in an effort to successfully lead the sales process \n* Build and cultivate relationships both horizontally and vertically through communications and conducting follow-up communications \n* Use Salesforce.com to track all sales activity properly, keep all contact/lead data accurate, create new opportunities, and move opportunities thru all stages of the sales process from lead to win/close \n* Effectively manage your sales funnel and sales forecasting \n* Monitor and communicate target market information accurately to management \n* Exceed KPIs for daily, weekly, and monthly activity goals for calls, appointments, demonstrations, sales meetings, etc. \n* Develop deep personal expertise and understanding of company solutions \n* Identify opportunities for new solutions or functionality of Granicus software \n* Stay current on industry trends and new or innovative approaches \n* Participate in selected industry activities, organizations/associations, and trade-shows as needed \n* Represent Granicus in a positive manner, foster trust, and reinforce thought leadership \n* Other duties as assigned \n\n\n\nYou will love this job if you have:\n* Proven pattern of success in software sales or highly technical consultative sales to business or government \n* Consistent record of outperforming quota in previous field sales position(s) \n* Successful record of managing a sales funnel with deals valuing between $10-$50K of annual recurring revenue \n* Strong understanding of information technology and multiple platforms, and the ability to learn new technologies quickly (LAN/WAN, web design, network security, and Audio/Visual technology) \n* Experience working with various levels of customer leadership teams, from Managers to Directors to C-Level Executives \n* Previous experience with government or parliamentary procedure is a plus \n* Proficient with MS Office product suites \n* Experience using Salesforce.com is a plus, but not required \n* Exceptional communication, presentation, negotiation, closing, organizational, time management, and teamwork skills \n* Self-motivated and driven to succeed; takes initiative, willing to go the extra mile \n* Ability to problem solve quickly \n* Ability to multi-task and work within a team atmosphere \n* Clear sense of integrity, work ethic, and a sincere interest in building strong relationships that are founded on trust \n* Entrepreneurial spirit \n\n\n\n\n$65,000 - $85,000 a year\n\nSecurity and Privacy Requirements\nResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. \n\n\nDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! \n\n\nThe Team\n- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.\n\n\nThe Culture\n- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be\na part of our journey.\n- A few culture highlights include – Employee Resource Groups to encourage diverse voices\n- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and\nsometimes difficult issues ranging from mental health to work-life balance and current affairs. \n- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee\npopulation \n\n\nThe Impact\n- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.\n\n\nThe Benefits \n\n\nAt Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.\n\n\n- Flexible Time Off\n- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance\n- 401(k) plan with matching contribution\n- Paid Parental Leave\n- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance\n- Group legal coverage \n- And more!\n\n\nGranicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing, Legal and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States (Remote)

\nFlipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of shoppers through our next-generation digital shopping marketplace. Our award-winning Flipp app is used by millions of shoppers every week to make better purchase decisions and to save 20-40% off their bills.\n\nWith the recent increase in costs of living, Flipp’s mission has never been more relevant. Flipp’s Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content. These experiences help Shoppers decide what to buy and where to buy it. Flipp then connects those retailer and manufacturer experiences to millions of shoppers through Flipp’s owned and operated channels.\n\nThe Content Solutions Lead manages the tech solutions needed to provide additional value to our retailer partners. Working closely with Partner Technology, Customer Success, Content Production, Sales Engineer, Product and Engineering teams to design and build feasible, scalable solutions that meet our business objectives. In this role, you will be required to 1) Manage the delivery of our integrated solution 2) Provide technical integrated solutions and strategies that support our implementation teams 3) Identify and cultivate a culture of innovation that provides value for our retailer partners. This is a full-time contract position until January 2026. \nWhat you'll get the opportunity to do:\n\n\n* \n\nSolution Creation & Tech Enablement:\n\n\n* Develop cross-team tech solutions that external-facing partners can leverage during implementation through leveraging retailer feedback and Flipp product knowledge. (Example: Tech Playbooks, Training Assets, Documentation)\n\n* Create engaging content that supports our team through the implementation process plus boost retailer onboarding experience. Content should address best known solutions/practices that can resolve prospective pain points, goals, and both business and technical obstacles. \n\n* Design & deliver knowledge learning session that cultivates learning & development\n\n\n\n\n\n* \n\nSolution Design & Data Analysis\n\n\n* Research, understand, and share industry trends and/or challenges in order to evolve our solution approach.\n\n* Collect & Analyze qualitative & quantitative data such as surveys, user feedback, and analytics to formulate impactful strategies & tactics (decision matrix). \n\n* Asks the right questions to accurately bring up core themes, champion opportunities and provide sound implementable solutions.\n\n\n\n\n\n* \n\nProject Management:\n\n\n* Break down project objectives and milestones with involved implementation parties based on agreed-upon timelines (Visual Design, Solutions, Engineering).\n\n* Anchor the delivery of a solution; ensure deadlines are met, and champion the communication to key stakeholders on a project (ex. Product, Engineering, Partner Technology Customer Success, Retail Technical Sales and/or retailer partners).\n\n* Perform impact/effort, and risk analysis throughout the development of a project.\n\n\n\n\n\n\n\nWhat you'll bring to the team:\n\n\n* 3+ years experience with demonstrated industry experience in client services, technical pre-sales, technical account management or project management\n\n* Experience with automation, consolidating workflows, and creating effective best practices.\n\n* Previous experience mentoring and/or coaching team members for performance\n\n* Experience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal\n\n* Demonstrated  experience managing and delivering internal and external projects\n\n* Familiarity with web technologies, such as JavaScript, APIs, and JSON\n\n* Familiarity with Product Management, Digital Asset Management, E-commerce systems and others would be an asset, but not required\n\n* PMP is a nice to have, but not required\n\n\n\n\n \n\n\nHere’s how we work:\n\nFrom working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.\n\nOur culture is at the centre of all that we do. We have been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.\nHere’s how to apply:\n\nIf you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.\n\nFlipp is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for all aspects of the selection process.\n\n#LI-AS1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Sales jobs that are similar:\n\n $57,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nFlipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of shoppers through our next-generation digital shopping marketplace. Our award-winning Flipp app is used by millions of shoppers every week to make better purchase decisions and to save 20-40% off their bills.\n\nAs a Senior Partner Technology Lead, you’ll own the development and management of the technical relationship between our internal teams and external retailer partners. More specifically, you’ll help our retailer partners by serving as a trusted technical advisor, both facilitating their adoption of our suite of solutions, as well as consulting on how to best leverage Flipp services while generating excitement about our Flipp Distribution experience. In addition, you’ll help shape the long-term product roadmap with Flipp’s Product and Engineering teams by contributing both industry and real-world knowledge and helping to build effective supply.\nWhat you'll get the opportunity to do:\n\n\n* Develop technical strategies, consult on solutions, and build tailored plans for each partnership to build long-lasting relationships with our retailer partners, helping them strategize and grow their business\n\nOwn the onboarding, implementation, execution & delivery for our retailer partners. Once they are onboarded, leverage data and turn it into insights to drive improvements such as optimizing the user experience for our media partners/\n\nCollaborate with internal teams, such as Product, Insights & Analytics, Media Science, Engineering, and Operations to troubleshoot, build external ready documentation, provide insights and reporting, test, learn, iterate and build scalable processes to improve business effectiveness \n\nLeverage retailer partners, potential vendors and Flipp product knowledge to identify solutions that drive the most value and create win-win results\n\nServe as the technical advocate for our retailer partners internally within Flipp product teams, by bringing market feedback and recommendations to drive value-focused Product development\n\n\n\nWhat you'll bring to the team:\n\n\n4+ years experience with demonstrated industry experience in client/professional services, technical pre-sales, sales engineering, technical consulting or project management\n\nExperience with web integrations/APIs and front-end programming languages (Javascript, HTML, CSS, etc.)\n\nExperience in an agile, learning-focused environment and as a quick starter\n\nExperience working with external client personnel, bringing technology solutions to solve business challenges as a technical advisor and creating a win-win environment \n\nExperience working with cross-functional teams; specifically, with Product, Sales, Analytics and Engineering towards a common goal\n\nExperience managing and delivering external technology projects\n\nExperience in handling objections and finding creative solutions to overcome those objections\n\nFamiliarity with retailer or brand marketing practices is preferred but not required\n\nBachelor’s degree in Computer Science, Engineering, Business or other relevant field is preferred but not required\n\n\n\nHere’s how we work:\n\nFrom working with top technologies to sending you to industry-leading conferences, we will make sure you have all that you need to expand your knowledge and grow your career. We have a trust-based culture where all team members are empowered to work in the way that’s best for them to thrive.\n\nOur culture is at the centre of all that we do, and it has been recognized through numerous accolades over the past three years including Best Workplaces in Canada, Deloitte 50 Best Managed, Best Workplaces in Canada for Women, Most Admired CEO and Top 10 Most Admired Corporate Cultures.\nHere’s how to apply:\n\nIf you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.\n\nFlipp is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for all aspects of the selection process. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!  Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.  \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* You’ve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills  \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!  Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.  \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* You’ve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills  \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n