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Twilio



Denver, Colorado, United States
 
💰 $70k - $100k*

exec

Twilio is hiring a
Remote Product Manager Sendgrid Console

See yourself at Twilio\n\nJoin the team as our next Email Platform Product Manager of the SendGrid Console.\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.\n\nAlthough we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.\n\nAbout the job\n\nTwilio is looking for a product manager interested in shaping the future of the SendGrid console; the primary user interface of SendGrid. You’ll work closely with the product team to drive the definition of new features as they show up in the console.\nResponsibilities\n\nIn this role, you’ll:\n\n\nSpend significant time building trusting relationships with engineering teams throughout Twilio. You’ll conduct interviews, explore product metrics, map user workflows and apply other research methods to understand the customer experience.\n\nUse your communication skills to clearly articulate complex technical problems to both technical and non-technical audiences. You will author detailed, concise analyses and build consensus across teams through written mediums.\n\nResponsible for features and services across the entire product lifecycle from conception to delivery and ongoing maturity. You’ll work cross-functionally to ensure projects are successfully launched and achieve intended outcomes.\n\nWork collaboratively to ensure that teams have the information they need to make the best possible decisions. You’ll share the results of your research, help guide prioritization and design decisions with humility.\n\nHelp guide some of the most foundational design choices we make here at Twilio. You’ll engage in compassionate, candid conversations with colleagues and are comfortable with the healthy disagreements that come from product development.\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\nTo comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption.  Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date. \n\nA relentless customer advocate. You use your exceptional listening skills to deeply understand customer needs and help your team empathize with customer problems and stay focused on the user experience.\n\nData-driven. You are comfortable with quantitative and qualitative analysis and can demonstrate how you’ve used data to influence technical decisions as they relate to customer outcomes.\n\nExperience working with many teams to set and maintain shared expectations. \n\nExperience building software products, especially APIs, SDKs or SaaS products \n\nExperience working as a Product Manager or in a similar role\n\nBachelor’s degree in computer science, engineering or equivalent experience \n\n\n\nLocation \n\nThis position will be located in our Denver office or Remote.\nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\n \n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions.\n\n \n\n*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.\n\n*If you are a Colorado applicant:\n\n\nThe estimated pay range for this role, based in Colorado, is $79,408.00 - $124,784.00\n\nAdditionally, this role is eligible to participate in Twilio's equity plan.\n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Executive jobs that are similar:\n\n $70,000 — $100,000/year\n \n\n#Location\nDenver, Colorado, United States


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Twilio



San Francisco, California, United States
 
💰 $140k - $210k

exec

 

engineer

 

compute

 

manager

Twilio is hiring a
Remote Engineering Manager Compute Segment

\n\nBecause you belong at Twilio.\n\nThe Who, What, Why, and Where\n\nThe Engage organization within Twilio is looking for an engineering leader passionate about creating high-quality, modern solutions to complex engineering problems. The Profiles team designs and builds pipelines that process hundreds of thousands of customer events per second, manage real-time identity graphs, and compute billions of data points an hour.\n\nIn this role, you will be responsible for leading and growing a team of talented engineers to deliver on the Compute vision and roadmap. You will also be responsible for mentoring, sharing knowledge, and guiding the team's technical decisions to set us up for long-term success, both as a product and as a team. If you get excited by building products with high customer impact — this is the place for you.\n\nWho?\n\nWe are looking for a leader who lives the Twilio Magic and has a demonstrated track record of working in a fast-paced and iterative environment. They also have:\n\n\n5+ years of experience as an engineering leader of a healthy and high-performing engineering team\n\nYou show evidence of exposure to architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms).\n\nDetailed knowledge, and hands-on expertise in distributed systems and data-intensive applications\n\nExperience in leading cross-functional engineering teams to deliver essential business outcomes\n\nDemonstrably effective communicator — in spoken and written forms\n\nStrong execution mindset with a vision to evolve the platform\n\nYou're empathetic, patient, and love to help your teammates grow.\n\nCS, EE, or CE degree and a demonstrable, solid understanding of CS fundamentals\n\n\n\n\nWhat?\n\nAs a Senior Engineering Manager, you will live the Twilio Magic values:\n\n\nYou will be driving the engineering roadmap and execution of the Profiles team within the Personas Platform organization.\n\nOpportunity to hire, help to shape the charter/roadmap and grow the team\n\nWEAR THE CUSTOMER'S SHOES: Continuously deliver value to customers.\n\nEMPOWER OTHERS: Guide the team through Agile methodologies and grow employees' career development, coaching, and mentoring while guiding senior contributors to maximize their potential.\n\nWRITE IT DOWN: Provide a clear path for progression through personal development plans, defining goals, perform evaluations, and collaborate with employees on their objectives.  \n\nRUTHLESSLY PRIORITIZE: Collaborate on roadmaps with product development leaders to ensure the team has clear direction and priorities. Ensure there is cross-training and a healthy balance between features and technical debt. You will break down roadblocks, manage communications with stakeholders and dependent teams, and create a culture of continuous improvement through retrospection.\n\nBE INCLUSIVE: Foster leadership principles and behaviors throughout the organization to groom the next generation of leaders by instituting development best practices. This ensures the team produces high-quality, well-architected, and supportable code through a continuous delivery model\n\nBE AN OWNER: Own, operate and maintain your team's services with a rotating on-call incident escalation and response process for the team.\n\nDON'T SETTLE: Act as an ambassador for Twilio, recruit and motivate top talent\n\n\n\n\nWhy?\n\nPersonas Profiles is the cornerstone of the new features being envisioned and shipped to customers. We need to unlock the next order of magnitude of scale and set ourselves up as a platform to support a growing number of features without linearly growing in complexity. Personas is at the beginning of a new iteration. It is transforming from a side-pipeline to a standalone platform with Profiles at its core.\n\nImagine a platform that can take the hundreds of thousands of messages entering Segment's pipelines every second, add in a new identity graph, and overlay multiple high speed, real-time and batch databases — and you have the Personas platform. We've since built several successful products on top of the Personas platform: Segment Audiences for real-time audience management, Segment Traits for computation, and Profile API for real-time personalization.\n\nWhere?\n\nThis position is open for remote locations anywhere in the USA. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well-being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.\n\nAbout us:\n\nMillions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.\n\nIn accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. \n\nSalary:\n\nDenver/Boulder Metro:\n\n$160,896 - $221,232\n\nRest of Colorado:\n\n$140,784 - $211,176\n\nNon Sales: Additionally, this role is eligible to participate in Twilio's equity plan.\n\nAn overview of Twilio’s benefits offered is listed below:\n\nTwilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:\n\nHealthcare Insurance and Leave\n\n\nPrescription Drug\n\nDental\n\nVision \n\nFlexible Spending and Health Savings Accounts\n\nLeave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one\n\n\n\n\nFinancial Benefits\n\n\nShort and Long Term Disability Insurance\n\nLife and Accidental Death & Dismemberment Insurance\n\n401(k) Retirement Savings Plan with a match\n\n\n\n\nReimbursement Programs & Stipends\n\n\n$65 per month work-from-home stipend\n\nUp to $50 per month for wellness expenses and activities\n\nUp to $30 per month to use towards books/eBooks\n\n\n\n.#LI-Remote\n\n  \n\n#Salary and compensation\n $140,000 — $210,000/year\n \n\n#Location\nSan Francisco, California, United States


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Twilio


closed 
💰 $58k - $90k*

exec

 

ops

This job post is closed and the position is probably filled. Please do not apply.
\nAt Twilio our customer’s traffic is our business.  Maintaining the Twilio quality expectation for both voice and messaging takes a lot of work. This role leads the global Traffic Operations team responsible for managing Twilio’s customers traffic to our carrier partners around the globe.\n\nResponsibilities:\n\n\n* Lead and grow a globally distributed team of passionate people & provide support and guidance that enables the team to self-organize and achieve sustained high velocity and predictability.  \n\n* Own, operate and maintain Twilio’s traffic operations.  Employ metric-driven data to monitor, operate and scale our global traffic profile ensuring consistent quality & deliverability of our customers’ traffic.\n\n* Institute distributed systems best practices, automation, and a software-first mindset throughout the team.\n\n* You will lead the team in incident management and the dialogue with our carriers to build resiliency.\n\n* Collaborate on roadmaps with other teams and stakeholders to drive direction and priorities, both strategic and tactical.\n\n* Provide leadership for the team & be a thought leader on traffic management.\n\n* Define tooling and automation business requirements for metric-based traffic management.\n\n* Guide employee career development by providing coaching and mentoring to junior members while coaching senior contributors to maximize their potential.  Write performance evaluations, collaborate with employees on their objectives and provide a clear path for progression through personal development plans.  \n\n* As a member of the Engineering Management team, foster leadership principles and behaviors throughout the organization to groom the next generation of leaders.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Executive, Ops jobs that are similar:\n\n $57,500 — $90,000/year\n


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Twilio


closed 
💰 $60k - $110k*

engineer

 

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nAt Twilio we’re passionate about helping developers create the future of communications. With the advent of AI and Machine Learning a new wave of communications is emerging that simply couldn't exist a few years ago. Simply, computers are now able to communicate with us via voice and text-messages using advanced natural language recognition and generation engines that make it easier for us to communicate with them. We are looking for a Senior Engineer with deep passion and understanding of Artificial Intelligence in NLP & Machine learning to help us build the future of communications.\n\nAbout the job:\n\nYou’re joining a small team working on a new exciting product. We’re starting from ground up, so you’ll have the opportunity to choose the technology stack, define the architecture and work alongside the product team to shape all technical aspects of the product. You will be also joining a nascent team, so you’ll be helping to grow and shape the engineering team. This is a great opportunity for someone who likes working on small teams and helping them grow.\n\nResponsibilities:\n\n\n* Own the technical design and architecture of the product.\n\n* Help recruiting and building the rest of the engineering team.\n\n* Lead by example by writing quality, maintainable code with extensive test coverage in a fast-paced professional software engineering environment.\n\n* Joining a new business unit at Twilio, you can expect this role to feel like a 'startup within a startup'. Success in this role will require a willingness to embrace ambiguity and propose innovative solutions to problems that may never have been solved before.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Engineer, Developer and Digital Nomad jobs that are similar:\n\n $60,000 — $110,000/year\n


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Twilio


closed 
💰 $55k - $95k*

engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
\nAs a Technical Support Engineer at Twilio, you will be the voice of Twilio to our customers and partners; we’ll count on you to interact in a friendly and professional way. You will engage with our customers' and partners' developers, architects and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.\n\nAbout the job:\n\n\n* You will help customers understand the finer points of Twilio capabilities and influence them to implement best practices.\n\n* You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.\n\n* You will work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.\n\n* You will help us understand customer trends, documenting and reporting what you observe to the management team in order to better improve our support process.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Engineer, Customer Support jobs that are similar:\n\n $55,000 — $95,000/year\n


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Twilio


closed 
💰 $60k - $110k*

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs a Developer Educator at Twilio, your job is to challenge and empower Twilio developers to build incredible web and native apps that make communication better. To accomplish this mission, we'll develop educational resources, tools, and sample code that help developers get started and get finished with their Twilio application.\n\nAbout you:\n\nNot every developer can get excited about documentation! But you're different - you understand the importance of great documentation. You're ready to hone your writing skills to create concise, accurate, and useful content. You're excited to use your skills as a developer to envision and build learning experiences that have never been seen before. You want to set a new bar for documentation, and create delightful learning experiences that serve your fellow developers.\n\nAbout the job:\n\nWe are looking for a resourceful technologist who is equal parts software developer and teacher. Writing, creative, time management, and organizational skills will also be critical. You will be an integral part of Twilio’s Developer Education team as we reset developers' expectations for amazing documentation.\n\nResponsibilities: \n\nYou will work on:\n\n\n* Authoring technical content and documentation for twilio.com, our blog, and other places developers are looking for resources on how to build apps with Twilio.\n\n* Managing external contributors as we build out a large library of technical content that will serve developers across multiple languages and platforms.\n\n* Shipping high quality code for some of the most critical components of twilio.com.  Twilio users will interact with your code on the website every day.\n\n* Writing production-ready sample applications that developers could put into service right away, demonstrating key Twilio use cases like two-factor authentication, call centers, and notifications.\n\n* Creating tests and automation infrastructure to make sure our code samples are always accurate and up to date.\n\n* Building command line and graphical authoring tools and utilities for our own internal use, as well as open source projects that will help move the entire state of the art forward for developer education.\n\n* Defining and creating the future of developer education as we create productive and delightful learning experiences for our developer community.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Developer, Digital Nomad jobs that are similar:\n\n $60,000 — $110,000/year\n


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Twilio


closed 
💰 $60k - $110k*

dev

 
This job post is closed and the position is probably filled. Please do not apply.
\nAs a developer evangelist for Twilio, your job is to inspire and equip developers to change the way the world communicates. Our primary vehicle for doing this is service to local, national, and international developer communities.  \n\nResponsibilities: \n\nA developer evangelist might be found serving in many different capacities:\n\n\n* Creating technical content for publication on our blog and other channels to show developers how to implement specific solutions or use new technologies.\n\n* Organizing and volunteering at local, national, and international developer events.\n\n* Speaking and sharing his/her expertise at user groups and conferences.\n\n* Educating and empowering developers, giving technical workshops and brown bags.\n\n* Writing production-quality code and contributing to Twilio's open source helper libraries and other projects.\n\n* Building partnerships with individuals, companies and organizations that serve the same communities we do.\n\n* Connecting and networking with other developers and entrepreneurs to identify how Twilio might help them be even more awesome.\n\n* Gathering and socializing product feedback that will inform engineering, sales, and marketing decision making.\n\n* Supporting our developers wherever they are, on forums, social media, and everywhere in between.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Developer, Digital Nomad jobs that are similar:\n\n $60,000 — $110,000/year\n


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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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