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Data Scientist IIPagerDuty💰 $63k - $113k* |
PythonTechnicalCloudHealth |
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PagerDuty is hiring a
Remote Data Scientist II\nJob Overview:\n\nWe are looking for a Data Scientist II, who is passionate about applying statistical concepts and machine learning to customer behavior to shape business outcomes. Every day, thousands of organizations use Pagerduty to manage their digital operations. As a Data Scientist in the GTM organization, you will analyze and interpret these large datasets to uncover insight about customer health and business trends.You will join a small and scrappy team that partners with the field to apply these findings, ensuring that customers are set up for long-term success. The ideal candidate will have a strong background in statistics, machine learning, and data visualization, along with the ability to communicate findings to both technical and non-technical stakeholders.\n\nKey Responsibilities:\n\n* Data Collection, Cleaning, and Exploration\n\n\n* Acquire, preprocess, and clean large datasets from various sources (e.g. production, Salesforce, billing)\n\n* Ensure data quality and integrity for accurate analysis.\n\n* Conduct exploratory data analysis to understand the underlying patterns and trends in the data.\n\n* Identify outliers, missing data, and potential challenges in the dataset.\n\n\n* Statistical Analysis, Machine Learning and Model Deployment\n\n\n* Apply statistical methods to analyze data and extract meaningful insights related to customer health and value\n\n* Design, implement, and evaluate machine learning models for predictive and prescriptive insight for the field\n\n* Deploy models into production and monitor for drift\n\n\n* Data Visualization:\n\n\n* Create clear and compelling visualizations to communicate complex findings to non-technical stakeholders.\n\n* Use tools like Tableau for effective data presentation.\n\n\n* Collaboration:\n\n\n* Collaborate with cross-functional teams, including Customer Success, Sales, and Product deeply understand requirements and deliver maximum business impact.\n\n\n\n\n \n\nQualifications:\n\n\n* Excellent understanding of statistical concepts and methodologies.\n\n* Strong programming skills in languages such as Python or R\n\n* Excellent data manipulation and querying skills (e.g. SQL)\n\n* Familiarity with cloud computing platforms (e.g. Snowflake, AWS)\n\n* Familiarity with data visualization tools (e.g. Tableau, Looker)\n\n* Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.\n\n* Master’s or Ph.D. in a quantitative field such as Statistics, Mathematics, Computer Science, or equivalent experience\n\n\n\n\nAvailability to work in hybrid system\n\nLocation: Santiago de Chile. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python and Cloud jobs that are similar:\n\n
$62,500 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSantiago, Santiago Metropolitan Region, Chile
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Senior Security EngineerPagerDuty💰 $60k - $110k* |
SecuritySaaSFull-StackTechnicalRecruiterDeveloperRubyStrategyManagementLeadSeniorEngineerEngineering |
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PagerDuty is hiring a
Remote Senior Security Engineer\nPagerDuty is seeking a Senior Security Engineer (AWS, IAM) to join our diverse, customer-focused team! As a Senior Security Engineer, you will be a key contributor to leading security initiatives around foundational infrastructure supporting the PagerDuty SaaS offerings through architecture reviews, threat modeling sessions, and designing security tool implementations supporting PagerDuty’s security mission. Since we own and operate what we build, you’ll collaborate closely with engineers across many teams. You will work closely with our internal development teams to ensure we deliver secure, highly reliable, and scalable solutions to our customers. This is an exciting opportunity to build lovable security solutions that make developers and customers happy. The ideal candidate will come from a large enterprise environment focused on IAM strategy for product and infrastructure security. Things that make you smile: Secure Infrastructure, systems, automation, analysis, coding, and cute animal memes.\n\nKEY RESPONSIBILITIES \n\n\n* Act as technical team lead by providing mentorship designing and scoping implementation of security projects and guiding team members to ensure implementation is completed. Work closely with Product Engineering teams to review service designs (full stack) and provide security-focused recommendations to address potential threats or insecure designs. Provide oversight and mentorship to the Corporate Security team to ensure alignment with CISO mandates.\n\n* Mentor and help guide team members to ensure product and business objectives are considered for project implementations.\n\n* Work with loosely defined requirements where you exercise your analytical skills to clarify questions, share your approach, and collaborate with the rest of the team to build/test elegant solutions.\n\n* Participate in our team’s on-call rotation, triaging and addressing security issues as they arise.\n\n* Enable service team security implementations by building security-as-code constructs into infrastructure-as-code (IaC) modules, maintaining hardened configurations in platform components (container images, kubernetes deployments, etc.), and maintaining developer focused documentation to ensure low effort adoption.\n\n* Continually improve infrastructure security implementations with consideration for IAM, Network Access, and Security Alerting supporting kubernetes and AWS infrastructure with services operating modern-day a microservice architecture.\n\n\n\n\nBASIC QUALIFICATIONS\n\n\n* 5+ years of experience as a full-stack Security Engineer in a cloud-native, micro-service SaaS, PaaS, or IaaS environment.\n\n* Strong understanding of AWS IAM best practices, and demonstrated experience in implementing a strong and scalable IAM strategy.\n\n* Must have current AWS and Kubernetes (EKS) experience. \n\n* Technical stack experience required to be successful in this role:\n\n\n\n* AWS Security (GuardDuty, CloudTrail, Secrets Manager, EKS/ECR, IAM family, Config), Vulnerability management (Qualys/Nessus, Twistlock, Snyk), SIEM (SumoLogic or Splunk), Container Security, CI/CD Discipline (Helm, Terraform, Chef, Kubernetes (EKS)), Security Incident Response & Risk Management. \n\n\n\n* Proficiency in at least one programming language and framework (e.g. Ruby on Rails, Python, Phoenix/Elixir, Java). \n\n* Familiarity with Threat Modeling principles.\n\n\n\n\nPREFERRED QUALIFICATIONS\n\n\n* Current or past experience with obtaining and maintaining FedRAMP authorization. \n\n* Experience working at a SaaS company larger than 1000 employees and 100M in revenue. \n\n* Ability to think through a complex problem, build a solution, and execute that solution with effective change management skills. \n\n* Possesses a strong sense of ownership and a keen discernment for excellence in security systems within a SaaS environment, demonstrating the ability to distinguish what constitutes a truly robust and effective safeguarding infrastructure.\n\n* Ability to design, monitor, and operate security logging and alerting toolsets.\n\n* Demonstrated history of mentoring and coaching.\n\n* Familiarity with Corporate security needs and solutions. \n\n\n\n\nThe base salary range for this position is 176,000 - 277,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\n\nOur base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\n\nYour recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Ruby, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nAtlanta, Georgia, United States
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Strategic Alliance Senior ManagerPagerDuty🌏 Probably worldwide 💰 $60k - $90k* |
ManagerSaaSConsultingRecruiterGrowthCloudManagementLeadSeniorSales |
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PagerDuty is hiring a
Remote Strategic Alliance Senior Manager\nPagerDuty is seeking a Senior Manager, Strategic Alliances with a focus on building and executing joint go-to-market (GTM) programs with strategic consulting and technology partners. The ideal candidate will have a proven track record of strategic thinking, relationship building and sales execution.\n\nThe Senior Manager will lead the alliance team in launching and scaling GTM programs with key consulting and technology partners to drive PagerDuty's growth and enhance service delivery. They will establish strong relationships with partner leadership teams, both horizontally and vertically, to maximize the impact of our partnerships.\n\nResponsibilities:\n\n\n* Develop, manage and deepen relationships with consulting and technology partners\n\n* Evangelize PagerDuty's partner value proposition through training, webinars, events, and other communication channels\n\n* Lead the execution of joint GTM initiatives to originate, co-develop and progress PagerDuty opportunities. \n\n* Collaborate with PagerDuty's sales organization to facilitate account mapping and field-level relationships with partners’ sales, marketing, and overlay teams\n\n* Collaborate with various internal teams including business operations, marketing, product marketing, program management, and services\n\n\n\n\nBasic Qualifications:\n\n\n* Experience in business development or partner management, joining with GTM initiatives to drive pipeline generation and progression with business partners and revenue growth at a dynamic SaaS or PaaS company\n\n* Experience developing and managing a portfolio of GSI/RSI relationships and leading cross functional teams at scale to common outcomes and goals.\n\n* AWS or Cloud Service Provider experience\n\n\n\n\nPreferred Qualifications:\n\n\n* Strong relationship building and management skills\n\n* Experience building and scaling GTM partnerships for pipeline and revenue generation\n\n* Excellent oral and written communication skills\n\n* Ability to work effectively with individuals at all levels and across organizations\n\n* Highly organized and detail-oriented\n\n* BA/BS degree in a related field\n\n\n\n\n \n\nThe base salary range for this position is 126,000 - 193,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\n\nOur base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\n\nYour recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Cloud, Senior and Sales jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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Strategic Account ExecutivePagerDuty🌏 Probably worldwide 💰 $45k - $90k* |
SaaSTrainingTechnicalRecruiterSupportSoftwareGrowthCloudManagementContentOperationsExcelSalesGoExecutive |
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PagerDuty is hiring a
Remote Strategic Account ExecutiveOverview of the Role\n\nPagerDuty is seeking an Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales professional who not only embraces technology but also knows how to excel while doing it! We're on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.\n\nIn this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focused on approximately 6 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog). \n\nAs a customer-centric organisation, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable. \n\nThis isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!\n\nKey Responsibilities:\n\nValue Selling- focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasising the impact and solutions that address the customer's specific needs or challenges\n\n\n* Possess a deep understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership \n\n* Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends\n\n* Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives\n\n\n\n\nSales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\n\n\n* Negotiate positive business outcomes with existing customers for PagerDuty\n\n* Managing and closing complex, multi-product sales cycles in the Global 2000 segment \n\n* Conducts consistent and effective conversations with the senior-level executives (SVP+) to garner interest and support for new initiatives\n\n* Strong presentation skills verbally and visually by customising content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests. \n\n* Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision. \n\n\n\n\nSales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives\n\n\n* Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy\n\n* Utilize historical data and market trends to provide accurate forecasts to management\n\n* Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment\n\n* Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty \n\n* Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC & COM Framework)\n\n* Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.\n\n\n\nBasic Qualifications\n\n\n* 12+ years field sales experience, preferably in software sales / SaaS sales\n\n* 6+ years of experience expanded into new areas of existing accounts \n\n* Strategic Account Management experience with Fortune 500 companies \n\n* Experience selling to C-level executives\n\n* Sold in a multi-product selling environment before\n\n* Travel expectations around 30%\n\n\n\n\nPreferred Qualifications\n\n\n* Effective time management, complex deal management, account planning, and analytical skills\n\n* Consistent track record of exceeding sales targets\n\n* Self-sufficient with the ability to work independently and collaboratively\n\n* Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)\n\n\n\n\nThe base salary range for this position is 160,000 - 170,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\n\nOur base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\n\nYour recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Majors Acquisition Account ExecutivePagerDuty🌏 Probably worldwide 💰 $60k - $130k* |
SaaSTrainingTechnicalRecruiterSupportSoftwareDirectorManagementContentSeniorMarketingSalesGoExecutive |
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PagerDuty is hiring a
Remote Majors Acquisition Account Executive\nPagerDuty is seeking a Majors Account Executive to join our new customer acquisition team! In this role, you will report to a Director of Enterprise Sales, and will be focused on acquiring new logo accounts in the Enterprise space. Your target accounts will fit our ideal customer profile model in the +500 million in revenue space that will include approximately 200 “best fit” accounts. These accounts have been targeted as they have a higher propensity to buy and expand with PagerDuty. Daily responsibilities include creating, developing, and managing net-new business deals with an emphasis on strategic planning, leveraging a team selling approach and engaging in proof of value / concept engagements with prospects to earn their business. You will partner with our BDR’s (business development team), Marketing campaign team, Alliance team, Executives and others to support your efforts and help you drive success.\n\nDo you have a proven track record of success in a collaborative selling environment? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about a progressive sales approach, has experience selling complex solutions, and enjoys thinking strategically and creatively in order to achieve a goal. If you possess excellent time management skills, enjoy working collaboratively with other Go To Market functions (Marketing, Alliances), and have a resilient and tenacious approach to selling, we would love to talk to you! \n\nKey Responsibilities:\n\nValue Selling - Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges\n\n\n* Understanding the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership \n\n* Aligning use cases with the appropriate service offering / product\n\n* Ensuring complete buyer satisfaction in all interactions\n\n\n\n\nSales Effectiveness - Establishing, overseeing and maintaining genuine connections with customers\n\n\n* Negotiating positive business outcomes with new customers for PagerDuty with a view to long term partnership success\n\n* Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience's level and interests. \n\n* Encouraging positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer's strategic vision. \n\n\n\n\nSales Execution - Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty's long-term strategic initiatives\n\n\n* Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy\n\n* Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment\n\n* Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDIC & COM Framework)\n\n* Closing and managing land-and-expand deals with the main focus on acquiring new customers\n\n\n\n\nBasic Qualifications\n\n\n* 5-8 years field sales experience, preferably in software sales / SaaS sales\n\n* 3-5 years New Logo Closing experience in a direct selling capacity (Can be in a hybrid expansion / new logo role)\n\n* Closed strategic new logo accounts in the Enterprise space (Accounts with over 1 Billion in Revenue)\n\n* Sold in a multi-product selling environment before\n\n* Permanent, unrestricted work authorization in the US, and based in Eastern time zone\n\n\n\n\nPreferred Qualifications:\n\n\n* Proven ability to quickly gain trust with senior leaders, internal and external\n\n* Highly organized with exceptional follow up skills\n\n* Thorough understanding of the back office within organizations and the challenges they face to execute on their roles\n\n* Previous Sales Methodology training (e.g. MEDDIC, SPIN, CoM, Challenger Sales)\n\n\n\n\n \n\nThe base salary range for this position is 105,000 - 115,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\n\nOur base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\n\nYour recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Customer Success ManagerPagerDuty🌏 Probably worldwide 💰 $60k - $120k* |
ManagerSaaSCeoTechnicalSupportDevOpsMySQLStrategyManagementLeadSales |
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PagerDuty is hiring a
Remote Customer Success Manager\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* You’ve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Customer Success ManagerPagerDuty🌏 Probably worldwide 💰 $60k - $120k* |
ManagerSaaSCeoTechnicalSupportDevOpsMySQLStrategyManagementLeadSales |
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PagerDuty is hiring a
Remote Customer Success Manager\nWhy We Need You\n\n \n\nInclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager! Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle. \nHow You Contribute to Our Vision\n\n \n\n\n* Assist assigned customer with on-boarding, configuration and ongoing product adoption\n\n* Partner with Sales to create an engagement strategic\n\n* Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity\n\n* Reach out to customers and address where they are not fully utilizing the product\n\n* Identify accounts that are likely to churn using product data, queries and information to support your analysis\n\n* Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\n\n* Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\n\n* Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\n\n\n\nAbout You\n\n\n* You’ve got your Bachelor's degree (required), ideally in a technical field\n\n* You have previous experience in a customer facing role such as Customer Support or Customer Success\n\n* You have previous experience working to support a highly technical product\n\n* Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\n\n* Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\n\n* Have excellent presentation, written and verbal communication skills \n\n* Have proven time management skills with the ability to prioritize tasks \n\n* You work well under pressure, are a results oriented individual, and you are a team player\n\n* Salesforce experience\n\n* 3 or 5 years of experience\n\n\n\n\n \nNice to Have\n\n\n* Experience supporting a SAAS solution\n\n* Gainsight\n\n* Worked in a DevOps environment or with a company going through a transition to DevOps.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps and Sales jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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Enterprise Account ManagerPagerDuty 💰 $70k - $120k* |
ManagerSaaSSoftwareStrategyManagementLeadSalesHealthEngineeringExecutive |
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PagerDuty is hiring a
Remote Enterprise Account Manager\nAbout You\nWe are looking for an enterprise software sales executive who will identify and bring to closure PagerDuty product and service opportunities. You are expected to generate net new business and ensure some of our largest and most strategic accounts in EMEA are successful. In the Spirit of PagerDuty’s “Champion the Customer” value, you are responsible for providing the best possible sales experience for our customers by identifying pain in a customers environment, translating that pain into a business-oriented point of view and articulating the impact of removing that pain. This individual will be accountable for the overall health and sales performance of the territory of defined accounts. You will bring with you meaningful software industry experience in any of the following: multi-product modern SaaS platforms, enterprise or infrastructure management, application development and management, security, and/or analytics.\n \nYou will be interacting, influencing, and developing relationships with individual contributors, mid-level management and the C-suite, to drive their digital transformation strategy with market-leading enterprise customers.\n\n\nYour Day\n\n\n* Lead a cross-functional account team in the development and execution of detailed account plans/strategies to grow existing relationships AND secure new logo customers (e.g. Marketing, Solution Consulting, Customer Success, Business Value, ISRs, BDRs and partner teams)\n\n* Maintain hyper focus on identifying pain in a customer’s environment and develop a business-orient point of view that compels them to act to solve for it\n\n* Generate revenue by selling, managing, and developing existing client relationships\n\n* Continuously “connect the dots” within your account base to develop broad relationships and engagement across targeted teams and leadership\n\n* Ability to drive an “AND” business, which mates our frictionless, transactional sales model with a strategic, large deal selling motion, where each is applicable\n\n* Prioritise opportunities and coordinate your internal team to provide the best customer experience and ensure 100% satisfaction\n\n* Meet and exceed monthly, quarterly, and annual quota\n\n* Use our sales methodology and processes optimally for all lead management and sales forecasting\n\n* Foster and accelerate strong eco-system partner relationships to expand market coverage, awareness and penetration within your territory\n\n* Dedication to conducting pipeline generation and account research \n\n\n\n\n\nRequired Skills/Qualifications:\n\n\n* Embrace our #takethelead and #runtogether values by continuously learning from feedback and experiences to be better and make your team better. \n\n* 6+ years experience in field sales\n\n* Maniacal focus on enabling Customer Success\n\n* Experience leading a consultative sales approach in a multi-product, complex software environment\n\n* Creativity, intellectual curiosity, business acumen, technical competence, grit\n\n* Ability to qualify, execute, and close business opportunities under minimum guidance\n\n* Positive can-do attitude with demonstrated track record in building, managing, and delivering, high performing sales results. \n\n* Strong presentation, verbal and written communication skills\n\n\n\n\n\nDesired Skills and Experiences:\n\n\n* Experience selling to Fortune 500 enterprise companies\n\n* Advanced knowledge around DevOps\n\n* Strong technical acumen, knowledge of engineering culture, and the ability to relate to the customer\n\n* BS/BA Degree or higher or proven relevant work experience preferred\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, Finance, Non Tech, Sales, Angular, Senior, Legal, Engineer, Design, InfoSec, Python, Testing, Cloud, Linux, Digital Nomad, Amazon, Consulting, DevOps, Teaching, Education, Internship, CSS, Marketing and SaaS jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nMunich, Bavaria, Germany
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Account Executive Mid MarketPagerDuty 💰 $60k - $120k* |
SaaSWebCManagementLeadSalesExecutive |
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PagerDuty is hiring a
Remote Account Executive Mid MarketOverview of the Role\n\nPagerDuty is looking for a salesperson who is tech savvy and loves to have fun! We’re looking for someone who has a consultative sales approach, a successful track record growing sales and is able to run a live demo to a tech audience. \n \nYou will exhibit all the characteristics associated with a high performance sales culture, specifically leading and running a pipeline of new business opportunities and delivering results against a quota. \n \nSince PagerDuty is customer centric, the individual will provide the best sales experience possible for our customers.\n\n\nHow You Impact Our Vision\n\n\n* Generate revenue by selling, managing, developing and growing a wide range of current customers from 300 employees up to $2B in turnover. \n\n* Develop and maintain the relationships within your named accounts\n\n* Demonstrate selling value to key partners within accounts through both onsite visits and via web conference tools\n\n* Understand customer goals and challenges, and establish PagerDuty’s product as the best solution available\n\n* Conduct 2-3 live product demos daily\n\n* Provide mentorship and align with a Business Development Representative for new opportunities\n\n* Prioritize opportunities and synchronize your internal team to provide rare customer experience and ensure 100% happiness\n\n* Meet and exceed PagerDuty's monthly, quarterly, and annual quota\n\n* Live in Salesforce.com for all lead management and sales forecasting\n\n\n\n\n\nAbout You\n\n\n* 3+ years of technical B2B closing experience carrying a quota\n\n* Experience selling SaaS solutions and to C level executives\n\n* Possess previous Salesforce.com experience\n\n* Technical product demo experience, selling to a technical audience\n\n* A consistent track record of success selling into Commercial and Mid Market accounts \n\n* Effective time management, deal management, account planning, and analytical skills\n\n* Prior experience with sales process or qualification methodologies\n\n* Self-sufficient with the ability to work independently and collaboratively\n\n* Positive can-do attitude with the capacity to meet and exceed quota\n\n* BS degree or higher preferred\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, SaaS, Jira, DevOps, Cloud, Engineer, Digital Nomad, Marketing, Design, Medical, Salesforce, Ads, Mobile, Education, Analyst, Admin, Microsoft, Senior, JavaScript, Elasticsearch and C jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nBerlin, Berlin, Germany
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Director of Technical OperationsPagerDuty 💰 $63k - $115k* |
DirectorSaaSSystemSecurityTrainingMicrosoftManagementOperationsGoEngineering |
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PagerDuty is hiring a
Remote Director of Technical Operations\nWhy We Need You\n\nPagerDuty is growing, and we are looking for an experienced Director of Corporate IT, responsible for our System Engineering and end-user services teams. As a Director of Corporate IT, you will help architect, build, and support PagerDuty’s growing SaaS/cloud-first information technology ecosystem – ensuring availability, reliability, and security for our employees. You will provide an exceptional experience for all Dutonians and will be responsible for training, supporting, and leading your team. \n\nHow You Contribute to Our Vision - Key Responsibilities:\n\n\nProvide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security. \n\nManage vendor relationships and look for opportunities to reduce costs through efficient internal operations, well-rationalized investment, and business enablement.\n\nConsult senior-level stakeholders across the entire organization to identify business and technology needs.\n\nProactively identify opportunities for automation and improvement and prioritize them effectively.\n\nManage ticket escalation, and ensure that service level requirements (SLAs) are achieved and that we are meeting defined metrics.\n\nEnsure our employees receive professional, efficient, and effective support.\n\nEnsure smooth delivery and operation of IT services by monitoring systems performance.\n\nProvide direction, guidance, and training to IT staff, including system engineers and help desk support members.\n\nHave a customer zero mindset and adapt and deploy our own products.\n\n\n\n\nSkills and Attributes:\n\n\nYou enable and empower a team to do great work beyond what you could accomplish on your own.\n\nExperience helping your teams consistently ship value to our employees. You go out of your way to make sure that you articulate that value within as well as outside of the team.\n\nYou have a sense of urgency towards action, customer-first philosophy, and ability to think and act strategically.\n\nUnderstand the balance between planning out work and just getting things done, between getting your hands dirty and getting out of the team’s way.\n\nExcellent ability to communicate and eager listener in all directions.\n\nA genuine interest and willingness to learn PagerDuty’s culture and values and be a strong proponent for them.\n\n\n\n\nMinimum Requirements:\n\n\nBachelor's degree in computer science or a related field\n\n5+ years of experience working in IT operations, overseeing large information technology projects\n\n3+ years of people management experience leading multiple technical teams, distributed across multiple geographies\n\nExcellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems\n\nExperience with agile and scrum \n\nExcellent leadership, decision-making, and project management skills\n\n\n\n\nPreferred Qualifications:\n\n\nExperience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, and Zoom\n\nWorked with high-growth B2B SaaS companies\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Amazon, Junior, Engineer, Apache, Digital Nomad, React, Testing, CSS, HTML, Senior, Marketing, Video, Microsoft, Excel, SaaS, Scrum, Mobile, Legal and Sales jobs that are similar:\n\n
$62,500 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSan Francisco, California, United States
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Partner Operations AssociatePagerDuty 💰 $65k - $120k* |
SaaSFinanceOperationsLegalSalesNon Tech |
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PagerDuty is hiring a
Remote Partner Operations Associate\nAs a Partner Operations Associate on the Partner Operations team at PagerDuty, you will work cross-functionally with the Sales, Partner, Marketing, Finance and Legal teams in all regions to streamline our Partner Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.\n\nThe ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills. Software-as-a-service or other subscription based work experience will be helpful.\n\nResponsibilities:\n\n\nQuickly become an expert and global front-line support for sales systems and data, especially Salesforce.com specific to all Partner related activities\n\nIntake & triage of Partner Operations SFDC Queue \n\nSupport, maintain and continuously improve our Partner processes\n\nDrive special projects in data quality assurance across key areas of our sales team which includes documenting specific processes and enabling the Partner team and beyond\n\nWork with our Partner team to identify and explore opportunities for sales process improvements and help drive enablement efforts as it relates our Partner deal workflow\n\nSupport our Partner Ecosystem from onboarding new partners to closing deals\n\nLiason for AWS related to deals, projects and data sharing\n\nAd-hoc analyses as required by Partner or Partner Operations leadership\n\n\n\n\nRequirements:\n\n\nBS/BA Degree or a minimum of 2 years of corporate experience \n\nProficiency in Google Sheets/Excel\n\nEffective, clear, and concise communication skills, verbal and written\n\nProven Self Starter\n\nAbility to effectively multitask and prioritize in a dynamic environment\n\nAttention to details, follow through and strong analytical thinking\n\nHigh level of integrity & dependability with strong sense of urgency\n\nAbility to operate in “hyper-growth environment” with moderate supervision\n\nExperience with Salesforce.com is preferred\n\nExperience working specifically with Partner Operations is preferred\n\nExperience working for a SaaS company is highly preferred\n\nadvanced level of English\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to React, Senior, Engineer, Backend, Python, Testing, JavaScript, Cloud, API, Sales, SaaS, Design, Mobile, Marketing, Digital Nomad, Travel, DevOps, Finance and Legal jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSantiago, Santiago Metropolitan Region, Chile
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Senior Software Engineer PlatformPagerDuty 💰 $60k - $120k* |
SoftwareCodeWebRubySeniorEngineerEngineering |
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PagerDuty is hiring a
Remote Senior Software Engineer Platform\nHow You Contribute to Our Vision: Key Responsibilities \n\nWe don’t hire based on experience with a handful of tools - experience with our stack is just a bonus. Instead, we want smart, capable people who can learn our tools quickly (and suggest new ones!) as needed. Some of the technologies that have been introduced by our great engineers include: Node.js, Java, Python, C#, etc.\n\n\n* You will work with a wide range of high volume systems, processes, and technologies to build features and solve customer problems. \n\n* You will build and ship new customer-facing features, working directly with a product manager, customer support team, and a team of engineers. \n\n* You will collaborate with other teams (such as product, UX, and other engineering teams) to deliver the highest quality experience on all platforms. \n\n* You will provide code reviews for your fellow team members. \n\n* You, along with your team members, will own and maintain the production systems that you build over the long term, be on-call for production issues, and steer the future direction of the components. \n\n* Participating in your team’s on-call rotation, triaging and addressing production issues as they arise.\n\n\n\n\nAbout You: Skills and Attributes\n\n\n* You have a track record of stepping up and leading successful, large-scale, cross-team engineering projects\n\n* You have a demonstrated ability to drive and improve a domain\n\n* You are capable of leading technical discussions and help drive technical decisions within the team\n\n* You are proactive and have great communication; you are capable of working highly independently with minimal supervision\n\n* You ensure you completely understand a problem before proposing a solution\n\n* You are an engineering generalist, you love learning new skills and technology, and are passionate about solving problems regardless of language or domain\n\n* You are able to work in areas outside your comfort zone and are actively looking for opportunities for personal growth\n\n* You have experience coaching and mentoring others\n\n\n\n\nMinimum Requirements\n\n\n* You have 5+ years of development experience working on customer-facing and web-based systems. \n\n* You have experience designing, building, and operating large systems with scalability, \n\n* availability, and performance requirements. \n\n* You have experience working in an agile environment with iterative development and fast feedback. \n\n* You have at least one web programming framework (e.g. Express/NodeJS, Phoenix/Elixir, Ruby on Rails).\n\n* You have experience with tools that ensure your high-quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Video, SEO, Marketing, Digital Nomad, DevOps, Engineer, SaaS, Senior, Sales, Testing, HTML, Microsoft, Mobile, Consulting, Backend, Python, React, JavaScript, Analyst and Ruby jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nAtlanta, Georgia, United States
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Software Engineer 2 App FoundationsPagerDuty 💰 $60k - $120k* |
SoftwareSaaSSystemFront-EndTestingTestCloudRubySeniorEngineerEngineeringBackend |
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PagerDuty is hiring a
Remote Software Engineer 2 App Foundations\nThe App Foundation team in PagerDuty has dual ownership - the authentication platform and the app ecosystem. Our mission is to help users seamlessly authenticate through various mechanisms from a variety of clients. You will also be working closely with other product development teams internally who will leverage our platform to build new products.\n\nWe are also going to start building an app store for PagerDuty. Come help us kick off the group that’ll be responsible for building the app store from the ground up. In this role, you’ll play a key technical leadership role across development teams working to define and build the app store. \n\nAs a Senior Engineer on our team, you’ll be part of a group that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. \nHow You Contribute to Our Vision: Key Responsibilities\n\n\nFrom day one, you’ll be designing, coding, testing and shipping backend applications, microservices, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.\n\nSince we own and operate what we build, you’ll collaborate closely with engineers across teams.\n\nWe test in production, so you’ll be involved in planning and running experiments where we deliberately stress our systems to find weaknesses and fix them proactively. \n\nWith 10,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. \n\nYou will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.\n\nYou will be participating in your team’s on-call rotation, triaging and addressing production issues as they arise.\n\n\n\nAbout You: Skills and Attributes\n\n\nYou have experience working on highly available distributed systems\n\nYou have a drive to get results without letting anything get in your way.\nYou have excellent communication and collaboration skills.\n\nYou are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.\n\nYou can prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset.\n\n\n\nMinimum Requirements\n\n\n2+ years of development experience, designing and operating large SaaS applications with scalability, availability, and the customer top of mind. \n\nExperience working in an agile environment with iterative development and fast feedback.\n\nExperience with at least one modern programming language such as React, Java, Elixir, Python, Ruby etc.\n\nExperience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments.\n\n\n\nPreferred Qualifications\n\n\nExperience with the AWS cloud ecosystem.\n\nExperience working with authentication system such as OAuth and/or SAML.\n\nExperience integrating with third party libraries.\n\nExperience building third party app ecosystems.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Sales, Design, Marketing, Digital Nomad, Consulting, API, Jira, Python, Testing, JavaScript, Cloud, Linux, iOS, Analyst, Finance, Ruby, Engineer and Backend jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nToronto, Ontario, Canada
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Global Workday Payroll ManagerPagerDuty 💰 $70k - $120k* |
ManagerPayrollAccountingFinancialExcelNon Tech |
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PagerDuty is hiring a
Remote Global Workday Payroll ManagerPagerDuty is looking for a highly motivated and technically savvy professional to join our global payroll team. This role will coordinate with payroll providers on any required filings, payments, nuances and/or updates of payroll wage and tax matters for the Americas, EMEA and APAC regions.\nWe are looking for someone who can collaborate and communicate cross-functionally, who is detail-oriented and possesses strong interpersonal communication skills; as you'll be interacting daily with external vendors, cross-functional departments and PagerDuty employees.\nHow You Contribute to our Vision;\n● Directly accountable for processing payroll in the US and internationally for ~1,500 employees in a fast-paced and high-growth company.\n● Process semi-monthly and monthly a high volume of stock payroll transactions including RSUs, ESPP, ISOs and NQs.\n● Assist with expat arrangements and tax equalization implications and on-going submissions.\n● Drive metrics and identify areas of opportunity for automation and process improvement.\n● Work closely with key business partners to identify areas for improvement and customer-specific solutions.\n● Provide analysis on financial results (trends, performance metrics, benchmarks).\n● Provide expertise on payroll processing in the US and internationally to ensure best practice.\n● Prepare or approve payroll accounting close process (calendar, reviews, reconciliations, analysis, reporting).\n● Build appropriate internal control requirements, including maintenance of documentation for payroll related processes and providing recommendations, as appropriate. Ensure continued adherence to internal control requirements.\n● Support external auditor requests, including research and analysis of audit questions.\n● Review and optimize current processes and procedures through continued integration of systems, enhanced automation and digitization of records.\n● Perform special projects or other duties as requested.\n● Ensure Pagerduty is compliant with all of its payroll tax obligations.\n\nAbout You - Minimum Requirements;\n● Bachelor Degree or other similar professional accreditation.\n● Minimum of 5 to 7 years of payroll experience (public company experience a must) including completing on-going payroll close processes.\n● Highly autonomous and action-oriented that can deliver large, complex payroll activities through to completion.\n● Strong team player with excellent interpersonal skills, with a track record of successfully collaborating with cross-functional business stakeholders to complete activities.\n● Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.\n● Strong organizational skills, and the ability to work under pressure.\n● Experience with Workday HRIS a must.\n● Familiarity with ADP Workforce Now and ADP Smart Compliance preferred.\n● Proficient with Excel (vLookup, pivot tables, etc.)\n \n \n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, Engineer, Accounting, SaaS, C, Design, Executive, Junior, Digital Nomad, Microsoft, Sales, Python, Cloud, API, Finance, Senior, Travel, Full Stack, Legal, Docker, Testing, Golang, Amazon, Payroll, Education, Excel, Jira, Salesforce, Marketing, HTML, Medical and Ecommerce jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nAtlanta, Georgia, United States
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Principal Global Mobility & Immigration PartnerPagerDuty 💰 $65k - $120k* |
DesignTrainingManagerManagementLeadRecruitingExecutive |
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PagerDuty is hiring a
Remote Principal Global Mobility & Immigration Partner\nPrincipal Global Mobility & Immigration Partner\n\nWhy We Need You\n\nThe subject matter expert, manager, and employee resource for all things related to global mobility and immigration management, and administration. Owns the strategic planning and day-to-day administration of our global mobility and immigration programs. You will lead the design and revamp of our global mobility, and immigration, programs globally, serving as the vendor manager for the visa advisory services and immigration counsel.\nKey Responsibilities - How You Impact Our Vision\n\n\nManage global mobility and immigration processes, programs, vendor management, and systems in a high-growth and scaling company serving all global regions\n\nResponsible for global assignment and/or immigration cases; may include executive level cases or other high touches/high profile cases\n\nIn partnership with cross-functional teams, develop comprehensive immigration and mobility strategies that align with PagerDuty’s long-term strategic global expansion objectives.\n\nLead the effort to design, build, and execute key programs surrounding global mobility and immigration\n\nPartner closely with our visa advisory services and immigration counsel and recruiting to ensure efficient and accurate processing of international assignments and relocation\n\nOwn the design and execution of global mobility and immigration programs supporting short- and long-term transfers, assignments, and domestic or international relocation.\n\nTeach and enable recruiting and HRBP teams as part of the adoption process\n\nCollaborate with business leaders and cross-functional teams on identifying, documenting, and adopting best practices for global mobility and immigration programs\n\nRegularly assess innovative practices and trends in global mobility and immigration and recommend new approaches to allow us to remain competitive, specifically in the high-growth tech industry and due to global expansion\n\nCoordinate processing of immigration status applications and employment authorization for employees and candidates \n\nServe as a partner with corporate tax, legal, government agencies, and third-party vendors on immigration, relocation, and mobility\n\nCommunicate visa application results and relocation packages\n\nAnswer questions and resolve escalated issues from employees and HRBPs \n\nStay current with laws, statutory requirements, and regulations governing domestic and international mobility and immigration globally\n\nDevelop program communications and resource materials to increase employee understanding and engagement of programs with a key focus on continuous process improvement.\n\nCoordinate the creation, review, and implementation of policies and procedures resulting from company changes, new laws, and regulations\n\nEvaluate and update policies, procedures, training materials, and other communication tools\n\nEnsure company compliance with country, federal, state, and local laws and reporting requirements\n\n\n\n\nAbout You - Minimum Qualifications\n\n\nBachelor’s degree or 4 years of an equivalent combination of experience, skills, training, and education.\n\nPlus 6+ years’ experience in Global Mobility/Global Assignment Management, specifically immigration management experience with a focus on US immigration\n\nUS immigration experience handling large volumes of immigrant and non-immigrant matters including H1B, L1, TN, E3, O1, and the PERM (greencard) labor certification process\n\nExperience working for a multinational company with a global presence\n\nExperience with expatriate & relocation program management and working knowledge of creating cost estimates and assignment letters\n\nProven experience leading the design of mobility strategies\n\nKnowledge of global statutory requirements\n\nApplicants must be cu\n\n\n\n\nPreferred Skills\n\n\nExperience in high tech\n\nGlobal Mobility Specialist (GMS) Certification\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, JavaScript, Java, Cloud, Microsoft, Engineer, Apache, Backend, Travel, Marketing, Excel, Sales, Design, Testing, Senior, Junior, Internship, Digital Nomad, Mobile, Scrum, SaaS, Education and Legal jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nAtlanta, Georgia, United States
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Engineering Manager AutomationPagerDuty 💰 $65k - $115k* |
ManagerSaaSFull-StackSoftwareGrowthUXLeadSeniorJuniorGoEngineering |
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PagerDuty is hiring a
Remote Engineering Manager AutomationEngineering Manager - Process Automation Team\n\nat PagerDuty (View all jobs)\n\nRemote (USA)\n\nAs Engineering Manager of the Process Automation team, you'll lead a group of talented software engineers that are building PagerDuty’s Process Automation On Prem software. This product was acquired by PagerDuty in 2020 and has contributed to the company’s accelerated growth and multi-product offering. Process Automation plays a critical role in the Runbook Automation offering released in 2022. These two products will grow hand-in-hand.\n\nWhile you will start with managing one team, this role has the opportunity to grow to managing part of the Runbook Automation team as well. You will work in partnership with engineering leadership and product managers to evolve the Rundeck suite of products. If you’re looking for a high growth opportunity, this role is a good match for you.\n\nWe are looking for a driven individual with a strong track record of software delivery success and capability to develop effective relationships across teams. You are highly technical and have opinions on what good software and architecture look like. You are able to grow and manage a team with diversity and inclusion in mind. Most of all you seek out high impact opportunities and just like to get things done.\nSkills & Attributes\n\n\nYou enable and empower the team to do great work beyond what you could accomplish on your own, not be a micromanager. \n\nYou understand the balance between planning out work and just getting things done\n\nYou have experience helping your teams consistently ship value to customers. You go out of your way to make sure that you articulate that value within, as well as outside of the team.\n\nYou have experience hiring talented senior engineers and supporting them to do impactful work. You have also hired and developed junior engineers to realize their full potential.\n\nYou have excellent ability to communicate in all directions of the org chart and understand the importance of laying out context for the team, instead of prescribing solutions.\n\nYou have an opinion on what good engineering looks like.\n\nYou have a good balance of when to empower your teams and get out of the way, and when to step in and help make some important decisions.\n\nYou have experience managing on-premise software\n\n\n\nDaily Responsibilities\n\n\nOversee a distributed team of highly motivated engineers spanning all experience levels.\n\nWork with engineering, product, and UX stakeholders to facilitate project delivery.\n\nCollaborate with the team on setting the product and technical roadmaps along with plans for getting us there.\n\nBalance Engineering and Product work into the roadmaps and do the right thing with a long term view in terms of engineering excellence. \n\nProvide mentorship and coaching to your team to help them learn, grow and succeed.\n\nAttract, recruit and retain the best talent across the globe.\n\nWork with other engineering managers to help drive cultural changes across the organization.\n\nParticipate in engineering on-call rotation, triaging and addressing production issues as they arise\n\n\n\nMinimum Requirements\n\n\nYou have 10+ years of software engineering experience out of which 4+ years in Engineering leadership managing people.\n\nYou have a proven track record of leading teams to deliver high impact work for the business\n\nYou have an aptitude for managing full-stack teams.\n\nYou have an understanding of on-premise and SaaS software systems and technologies, software development lifecycle and have a passion for reliable, scalable and maintainable systems. \n\nYou have experience managing healthy, happy and high achieving teams.\n\nYou have a deep understanding of Agile principles and know how to apply them effectively.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, JavaScript, Java, Cloud, Microsoft, Engineer, Apache, Backend, Travel, Marketing, Excel, Sales, Design, Testing, Senior, Junior, Internship, Digital Nomad, Mobile, Scrum and SaaS jobs that are similar:\n\n
$65,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nColorado Springs, Colorado, United States
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Marketing Automation SpecialistPagerDuty 💰 $70k - $120k* |
TestingTestWebQuality AssuranceManagementSeniorMarketing |
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PagerDuty is hiring a
Remote Marketing Automation Specialist\nMarketing Automation Specialist (Marketo)\n\nPagerDuty is looking for a Marketing Automation Specialist (Marketo) to support the day-to-day, hands-on execution of marketing automation programs in alignment with company and marketing objectives. You will be responsible for the setup, maintenance, and reporting of email, webinar, live event and integrated marketing programs in Marketo. Reporting to the Senior Manager, Marketing Operations, and working in close collaboration with members of the Marketing team, you will leverage your understanding of marketing automation best practices and apply them to the execution of best-in-class programs. \nHow you impact our vision:\n\n\nCreate, develop, and monitor critical Marketo programs, such as engagement programs, trigger and batch email campaigns, tracking campaigns, web forms, webinar and event programs. \n\nManage list uploads, program segmentations and implement best practices in database and contact management to increase data integrity and market reach across geographies.\n\nImplement marketing automation best practices and ensure proper end-to-end testing of programs prior to launch.\n\nSupport the optimization and QA of established automated marketing program templates and workflows.\n\nEmbrace a test and learn mindset; dig for actionable insight within data by applying response analysis, A/B testing and best practices to optimize all aspects of programs.\n\nProactively monitor Marketo program performance and deliver insights and optimization recommendations to program stakeholders.\n\nEnsure all program assets and data management programs adhere to General Data Protection Regulation (GDPR) and local email laws.\n\n\n\nKnowledge, skills and experience\n\n\n4+ years of experience in B2B marketing environment\n\n2+ years of proven track record of building and executing marketing automation programs ( Marketo preferred). Marketo Certified Expert a plus! \n\n1+ years of experience of Salesforce.com experience, including building campaigns and monitoring Marketo integration processes\n\nDemonstrated strength in collaborating with cross-functional peers and leaders\n\nStrong grasp of marketing automation implementation best practices\n\nExperience working with Agile project management tools (Jira, Asana)\n\nExcellent written and verbal skills, time management, organizational and problem solving skills\n\nBA/BS degree in Business, Marketing, Communications or similar program, or equivalent work experience\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Legal, Non Tech, SaaS, Education, Mobile, Marketing, Sales, Design, Amazon, Embedded, DevOps, Senior, Junior, Engineer, Digital Nomad, Testing, Serverless and Cloud jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nToronto, Ontario, Canada
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Salesforce DeveloperPagerDuty 💰 $70k - $120k* |
SalesforceDeveloperDesignSaaSSystemSecurityTestingUIHTMLLeadExcelSales |
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PagerDuty is hiring a
Remote Salesforce Developer\nPagerDuty is growing, and we are looking for an experienced Salesforce Developer to help design and implement a world-class, global network. As a Salesforce Developer, you will help build and support PagerDuty’s growing business application environment – ensuring availability, reliability, and security for our users and critical business data. \n\nTogether with the other members of the business applications team, you will have the opportunity to redefine how PagerDuty, designs, builds, and maintains a growing suite of applications around the world. You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data, collaborating across various teams, and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives.\n\nHow You Impact Our Vision\n\n\n* Collaborate with various stakeholders to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.\n\n* Develop custom solutions within Salesforce (Apex/Visualforce/Lightning Framework).\n\n* Verifying and regressions testing of new and existing functionality before release to end users.\n\n* Maintain and continuously improve Lead to Order process enabled with Salesforce, Zuora, Salesforce CPQ, SpringCM, Marketo, DocuSign and any other related sales & procurement enterprise applications.\n\n* Implement process improvements and automation through Apex to optimize and support processes.\n\n* Create and update the documentation to assist with maintaining and triaging newly-developed applications and integrations.\n\n\n\n\nRequirements:\n\n\n* 3+ years Salesforce.com development experience for a medium to large scale, high availability, enterprise implementation.\n\n* Experience developing Apex triggers and both synchronous and asynchronous Apex classes.\n\n* Experience building rich user experiences with custom Lightning components.\n\n* Knowledge on Force.com coding best practices.\n\n* Experience in Salesforce Lightning Design System, SOQL & SOSL, and the Salesforce data model.\n\n* Proven collaborator, working successfully and building relationships across various teams including Sales, Sales Operations, Order Fulfillment, and Billing.\n\n* Strong UI experience using JavaScript, jQuery, HTML and CSS.\n\n* Ability to successfully translate technical requirements into independent features for development.\n\n* Proficiency in developing unit tests with assertions for core functionality.\n\n* Self-starter and reliable team player with ability to deliver projects on-time.\n\n* Strong ability to thrive in a high-intensity, rapidly changing environment.\n\n* Ability to successfully manage multiple projects simultaneously with a sense of urgency.\n\n\n\n\nPreferred\n\n\n* Experience with Zuora, Salesforce CPQ, Netsuite, Del Boomi or Mulesoft.\n\n* 1+ year experience with Agile Methodology.\n\n* Experience at SaaS company.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Amazon, Engineer, Design, Docker, Cloud, Ruby, Senior, Junior, Backend, Digital Nomad, API, Marketing, Sales, Embedded, Video, C, Golang, Linux, Consulting, HR, Copywriting, Education, Ecommerce, JavaScript, Typescript, Finance, Travel, Java, Apache, Executive, Legal, Microsoft, Analyst, Excel, Python, NoSQL, Biotech, Salesforce, Testing and HTML jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSan Francisco, California, United States
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Professional Services ConsultantPagerDuty 💰 $70k - $118k* |
ConsultantDesignSaaSPythonSoftwareCodeDevOpsJavaScriptLambdaCAPIOperationsEngineer |
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PagerDuty is hiring a
Remote Professional Services Consultant\nThe PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.\n\n \n\nAs the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time. \n\n \n\nAbout You\n\nYou’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations..\n\n \n\nYou are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements\n\n \n\nYou are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization\n\n \n\nYou are an extraordinary partner – to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service\n\n \n\nIdeal Qualifications\n\n\n* \n\n5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery\n\n\n* \n\nDemonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context\n\n\n* \n\nDemonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.\n\n\n* \n\nKnowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)\n\n\n* \n\nAbility to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux. \n\n\n* \n\nHands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)\n\n\n* \n\nDeep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio) \n\n\n* \n\nUnderstanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)\n\n\n* \n\nYou know and understand our space (or you’re already a fan of our product!).\n\n\n* \n\nBe prepared to give us a demo and show us what you've got!\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales, Digital Nomad, SaaS, Ads, Mobile, Marketing, JavaScript, PHP, API, Senior, Engineer, Analyst, Travel, Payroll, Ruby, Legal, Accounting, Testing, Microsoft, React, GraphQL, Scrum, Java, jQuery, Video, DevOps, Biotech, Python and C jobs that are similar:\n\n
$70,000 — $117,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSantiago, Santiago Metropolitan Region, Chile
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Technical Account ManagerPagerDuty 💰 $70k - $120k* |
ManagerManagementOperations |
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PagerDuty is hiring a
Remote Technical Account Manager\nThe PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.\n\n \n\nThe Technical Account Manager is the primary technical advisor to assigned customers for all things Digital Operations. The role is a revenue-generating position that is part of the Professional Services team. They possess a deep understanding of the PagerDuty platform as a technical solution and how it fits within the larger Digital Operations workspace. \n\n \n\nYou will work alongside the Customer Success Management and Professional Services team to understand customers’ business goals and objectives, and translate those goals into clearly defined technical implementation project plans. To do this, you will apply your full breadth of product knowledge to work with customers in designing workflows and integrations that optimizes and modernizes their operations with the latest PagerDuty technology. As a technical expert on the Professional Services team, peers and customers alike will lean on you for strategic technical advice, and you will play a key role in shaping the operations of enterprise companies undergoing large, digital transformation change.\n\n \n\nJob Responsibilities\n\n\nLead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty\n\nApply product knowledge to advise on optimal solutions for streamlining and improving tooling, processes, and operations in PagerDuty\n\nDevelop custom PagerDuty architectural and integration designs that support customers’ business and technology initiatives while taking into account complexities and customizations in large, enterprise customer environments \n\nTranslate architectural and integration designs into strategic implementation project plans and assist in the execution of defined project plans\n\nConsult on designs of custom integrations using the product, API, and best practice knowledge\n\nAnswer and triage technical questions as a customer’s primary technical point of contact\n\nLead technical conversations to influence and improve product adoption while advocating general digital operations best practices\n\nOwn and increase product adoption metrics across multiple enterprise customers at the same time\n\nCollaborate with Customer Success Managers as the assigned primary technical contact in supporting large-scale onboardings and general customer lifecycle initiatives\n\nCollect and organize feature requests and prioritize them with product owners, while balancing PagerDuty’s desire to move customers along our product roadmap. Provide insight to the customer regarding our product roadmap and how the new features can be applied to their business.\n\nCreate automation that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce, Developer, DevOps, Backend, Travel, HTML, Marketing, Sales, Internship, Serverless, Apache, Medical, HR, SaaS, Golang, Analyst, Finance, SEO, Assembly and Node jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nSantiago, Santiago Metropolitan, Chile
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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