\nPagerDuty is growing, and we are looking for an experienced Salesforce Developer to help design and implement a world-class, global network. As a Salesforce Developer, you will help build and support PagerDuty’s growing business application environment – ensuring availability, reliability, and security for our users and critical business data. \n\nTogether with the other members of the business applications team, you will have the opportunity to redefine how PagerDuty, designs, builds, and maintains a growing suite of applications around the world. You are right for this role if you excel at solving multi-faceted problems, managing large volumes of data, collaborating across various teams, and building world-class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives.\n\nHow You Impact Our Vision\n\n\n* Collaborate with various stakeholders to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.\n\n* Develop custom solutions within Salesforce (Apex/Visualforce/Lightning Framework).\n\n* Verifying and regressions testing of new and existing functionality before release to end users.\n\n* Maintain and continuously improve Lead to Order process enabled with Salesforce, Zuora, Salesforce CPQ, SpringCM, Marketo, DocuSign and any other related sales & procurement enterprise applications.\n\n* Implement process improvements and automation through Apex to optimize and support processes.\n\n* Create and update the documentation to assist with maintaining and triaging newly-developed applications and integrations.\n\n\n\n\nRequirements:\n\n\n* 3+ years Salesforce.com development experience for a medium to large scale, high availability, enterprise implementation.\n\n* Experience developing Apex triggers and both synchronous and asynchronous Apex classes.\n\n* Experience building rich user experiences with custom Lightning components.\n\n* Knowledge on Force.com coding best practices.\n\n* Experience in Salesforce Lightning Design System, SOQL & SOSL, and the Salesforce data model.\n\n* Proven collaborator, working successfully and building relationships across various teams including Sales, Sales Operations, Order Fulfillment, and Billing.\n\n* Strong UI experience using JavaScript, jQuery, HTML and CSS.\n\n* Ability to successfully translate technical requirements into independent features for development.\n\n* Proficiency in developing unit tests with assertions for core functionality.\n\n* Self-starter and reliable team player with ability to deliver projects on-time.\n\n* Strong ability to thrive in a high-intensity, rapidly changing environment.\n\n* Ability to successfully manage multiple projects simultaneously with a sense of urgency.\n\n\n\n\nPreferred\n\n\n* Experience with Zuora, Salesforce CPQ, Netsuite, Del Boomi or Mulesoft.\n\n* 1+ year experience with Agile Methodology.\n\n* Experience at SaaS company.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Amazon, Engineer, Design, Docker, Cloud, Ruby, Senior, Junior, Backend, Digital Nomad, API, Marketing, Sales, Embedded, Video, C, Golang, Linux, Consulting, HR, Copywriting, Education, Ecommerce, JavaScript, Typescript, Finance, Travel, Java, Apache, Executive, Legal, Microsoft, Analyst, Excel, Python, NoSQL, Biotech, Salesforce, Testing and HTML jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nSan Francisco, California, United States

\nThe PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.\n\n \n\nAs the company introduces a new approach to services delivery in a rapidly growing startup, this role will be instrumental in developing the process and technologies to deliver amazing customer experiences. You will help establish methodologies and repeatable processes to deliver successful implementations, every time.     \n\n \n\nAbout You\n\nYou’ve got technical chops. You are a technologist first. You demonstrate a deep knowledge of IT monitoring tools or within DevOps, SRE or IT Operations. You run the implementation process from design to delivery. You partner with customers to help design and build integrations to provide awesome implementations..\n\n \n\nYou are a problem solver. You identify potential roadblocks and provide thoughtful solutions. You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. You are comfortable running multiple simultaneous customer engagements and able to manage multiple threads within those engagements\n\n \n\nYou are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience implementing technology solutions in the SaaS world and can articulate the solution to all levels in the customer organization\n\n \n\nYou are an extraordinary partner –  to sales, to product, to your team, to your customers. Depending on the situation, you play the part of project manager, architect, consultant, technical guru, product expert, leader, evangelist, and teacher, with a relentless commitment to outstanding customer service\n\n \n\nIdeal Qualifications\n\n\n* \n\n5+ years of hands-on technical background with a primary emphasis on IT Operations / Professional Services delivery\n\n\n* \n\nDemonstrated Python and Javascript experience, especially within an AWS Lambda and stand-alone automation, scripting and tooling context\n\n\n* \n\nDemonstrated knowledge and ability to interact with common SaaS and traditional software APIs (REST, SOAP, WS), webhooks, etc. as part of scripting and tooling development, integration development, and ETL like activities.\n\n\n* \n\nKnowledge of infrastructure as code and DevOps SRE toolchains (GitHub, Terraform, Chef, Artifactory, JFrog, Nomad, Consul, Vault)\n\n\n* \n\nAbility to do advanced scripting (Python, Javascript, Go, Ruby, Perl) and fundamental knowledge of Linux. \n\n\n* \n\nHands-on technical background using AWS (EC2, Lambda, S3, RDS, API Gateway, DynamoDB, IAM)\n\n\n* \n\nDeep technical knowledge with ITSM tools like ServiceNow, Jira, Remedy (ServiceNow Admin, ServiceNow Scripting, ServiceNow GScript/Rhino, Studio) \n\n\n* \n\nUnderstanding of monitoring systems (DataDog, Dynatrace, Nagios, New Relic, Splunk, Zabbix)\n\n\n* \n\nYou know and understand our space (or you’re already a fan of our product!).\n\n\n* \n\nBe prepared to give us a demo and show us what you've got!\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales, Digital Nomad, SaaS, Ads, Mobile, Marketing, JavaScript, PHP, API, Senior, Engineer, Analyst, Travel, Payroll, Ruby, Legal, Accounting, Testing, Microsoft, React, GraphQL, Scrum, Java, jQuery, Video, DevOps, Biotech, Python and C jobs that are similar:\n\n $70,000 — $117,500/year\n \n\n#Location\nSantiago, Santiago Metropolitan Region, Chile

\nThe PagerDuty Expert Services team is focused on enabling our customers to most effectively leverage our platform to achieve their business goals. We partner with our key customers to provide large scale onboarding; custom integrations, service modeling, and provision users, teams, services, schedules, and escalation policies.\n\n \n\nThe Technical Account Manager is the primary technical advisor to assigned customers for all things Digital Operations. The role is a revenue-generating position that is part of the Professional Services team. They possess a deep understanding of the PagerDuty platform as a technical solution and how it fits within the larger Digital Operations workspace. \n\n \n\nYou will work alongside the Customer Success Management and Professional Services team to understand customers’ business goals and objectives, and translate those goals into clearly defined technical implementation project plans. To do this, you will apply your full breadth of product knowledge to work with customers in designing workflows and integrations that optimizes and modernizes their operations with the latest PagerDuty technology. As a technical expert on the Professional Services team, peers and customers alike will lean on you for strategic technical advice, and you will play a key role in shaping the operations of enterprise companies undergoing large, digital transformation change.\n\n \n\nJob Responsibilities\n\n\nLead discovery sessions with large, enterprise customers to assess and analyze inefficiencies in existing tooling, processes, and operations within and outside of PagerDuty\n\nApply product knowledge to advise on optimal solutions for streamlining and improving tooling, processes, and operations in PagerDuty\n\nDevelop custom PagerDuty architectural and integration designs that support customers’ business and technology initiatives while taking into account complexities and customizations in large, enterprise customer environments \n\nTranslate architectural and integration designs into strategic implementation project plans and assist in the execution of defined project plans\n\nConsult on designs of custom integrations using the product, API, and best practice knowledge\n\nAnswer and triage technical questions as a customer’s primary technical point of contact\n\nLead technical conversations to influence and improve product adoption while advocating general digital operations best practices\n\nOwn and increase product adoption metrics across multiple enterprise customers at the same time\n\nCollaborate with Customer Success Managers as the assigned primary technical contact in supporting large-scale onboardings and general customer lifecycle initiatives\n\nCollect and organize feature requests and prioritize them with product owners, while balancing PagerDuty’s desire to move customers along our product roadmap. Provide insight to the customer regarding our product roadmap and how the new features can be applied to their business.\n\nCreate automation that can be used to accelerate repetitive tasks, both specifically for customers as well as for a central repository of tools for wider usage.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce, Developer, DevOps, Backend, Travel, HTML, Marketing, Sales, Internship, Serverless, Apache, Medical, HR, SaaS, Golang, Analyst, Finance, SEO, Assembly and Node jobs that are similar:\n\n $70,000 — $120,000/year\n \n\n#Location\nSantiago, Santiago Metropolitan, Chile

\nSales Operations Analyst\n\n \n\nOverview:\n\n \n\nAs a Sales Operations Associate for our team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing and IT partners in all regions to streamline our Lead-To-Cash Flow. You will work with smart, motivated people focused on delivering high impact projects.\n\n \n\nThe ideal candidate must be a problem solver, organized, with data management experience and have excellent analytical skills. Experience in software as a service or intangible sales is a plus.\n\n \n\nResponsibilities:\n\n \n\nQuickly become an expert and global front line support for sales systems and data, especially Salesforce.com.\n\nIntake and close management of SFDC in the sales operation.\n\nSupport, maintain and continuously improve sales technology adoption.\n\nDrive special projects in data quality assurance in key areas of our sales team.\n\nWork with the sales operations team to identify and explore opportunities to improve the sales process and help drive enablement efforts.\n\nProvide support to our global sales teams by assisting with manual order forms, troubleshooting, system updates and reporting.\n\nSupport finance in regular revenue reconciliation efforts.\n\nAd-hoc analysis as required by Sales or Sales Operations leadership.\n\n\n\n\n\nRequirements:\n\n \n\nBachelor's degree or a minimum of 2 years of business experience.\n\nProficient in Google Sheets/Excel\n\nEffective, clear and concise verbal and written communication skills in English.\n\nProactive\n\nAbility to multi-task and prioritize in a dynamic environment.\n\nAttentive to detail, follow-through and strong analytical thinking.\n\nHigh level of integrity and reliability with a strong sense of urgency.\n\nAbility to operate in a "hyper-growth environment" with moderate supervision.\n\nSalesforce.com experience preferred.\n\nExperience working for SaaS companies as a preference. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Non Tech, Test, Finance, Senior, Engineer, Backend, Cloud, Developer, Analyst, Digital Nomad, Mobile, Software, Python, Junior, SaaS, Video, Java, Marketing, Accounting, Director, Salesforce and Legal jobs that are similar:\n\n $70,000 — $120,000/year\n \n\n#Location\nAtlanta, Georgia, United States

\nThe App Foundation team in PagerDuty has dual ownership - the authentication platform and the app ecosystem. Our mission is to help users seamlessly authenticate through various mechanisms from a variety of clients. You will also be working closely with other product development teams internally who will leverage our platform to build new products.\n\nWe are also going to start building an app store for PagerDuty. Come help us kick off the group that’ll be responsible for building the app store from the ground up. In this role, you’ll play a key technical leadership role across development teams working to define and build the app store. \n\nAs a Senior Engineer on our team, you’ll be part of a group that’s intensely focused on our customers and the engineering community. We design, build, and run robust systems that extend and enhance our amazing products. \nHow You Contribute to Our Vision: Key Responsibilities\n\n\nFrom day one, you’ll be designing, coding, testing and shipping backend applications, microservices, APIs or front-end interfaces that ensure we deliver secure, highly reliable and scalable solutions to our customers.\n\nSince we own and operate what we build, you’ll collaborate closely with engineers across teams.\n\nWe test in production, so you’ll be involved in planning and running experiments where we deliberately stress our systems to find weaknesses and fix them proactively. \n\nWith 10,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand. \n\nYou will work with a wide range of systems, processes, and technologies to build solutions that solve customer problems.\n\nYou will be participating in your team’s on-call rotation, triaging and addressing production issues as they arise.\n\n\n\nAbout You: Skills and Attributes\n\n\nYou have experience working on highly available distributed systems\n\nYou have a drive to get results without letting anything get in your way.\nYou have excellent communication and collaboration skills.\n\nYou are empathetic - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.\n\nYou can prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset.\n\n\n\nMinimum Requirements\n\n\n5+ years of development experience, designing and operating large SaaS applications with scalability, availability, and the customer top of mind. \n\nExperience working in an agile environment with iterative development and fast feedback\n\nExperience with at least one modern programming language such as React, Java, Elixir, Python, Ruby etc\n\nExperience with tools that ensure your high quality work makes a smooth, automated, repeatable transition from your machine to our staging and production environments\n\n\n\nPreferred Qualifications\n\n\nExperience with the AWS cloud ecosystem\n\nExperience working with authentication system such as OAuth and/or SAML\n\nExperience integrating with third party libraries\n\nExperience building third party app ecosystems\n\n\n\nNot sure if you qualify?\n\nApply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.\nPagerDuty Offers\n\nWe are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. \nYour package may include:\n\n\nCompetitive salary and company equity\n\nComprehensive benefits package from day one\n\nESPP (Employee Stock Purchase Program)\n\nRetirement or pension plan\n\nPaid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)\n\nGenerous paid vacation time \n\nPaid holidays and sick leave\n\nPaid employee volunteer time - 20 hours per year\n\nBi-annual company-wide hack weeks\n\nMental wellness programs\n\nDutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays\n\nHibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge\n\n\n\nAbout PagerDuty\n\nPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100. \n\nFor the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.\n\nLed by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius. \n\nFrom how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.\n\nLearn more: Social Impact; Inclusion, Diversity, & Equity; Culture\nAdditional Information\n\nPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.\n\nPagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.\n\nPagerDuty verifies work authorization in accordance with the requirements of your local jurisdiction.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Finance, Cloud, API, Senior, SaaS, Engineer, Sales, Ruby and Backend jobs that are similar:\n\n $70,000 — $120,000/year\n \n\n#Location\nToronto, Ontario, Canada