\nWho are we?? 🦆\n\nLive streaming is a great medium for storytelling – and telling great stories benefits everyone. Whether you’re a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn’t need to spend thousands of dollars on a computer or learn about encoding, just to start live streaming. The world misses out on so many great creators because of these barriers. Dan and Geige thought there should be a streaming tool that anyone could use – a tool that was fun instead of stressful – a tool that was simple, but powerful enough to create engaging content. We wanted people who weren’t techy, or who simply didn’t want to deal with the hassle of streaming, to still go live, share their stories, and grow their own communities.\n\nGeige and Dan built StreamYard with three things in mind and continue to focus on these pillars today. The three StreamYard pillars include\n\n* ease of use\n\n* stability, and\n\n* professional streams\n\n\n\nStreamYard is built on those pillars. Our users tell us that StreamYard makes streaming fun – you can quickly create engaging content with guests, show on screen comments/lower thirds, and brand your broadcasts with themes, overlays, and backgrounds. You don’t need to know anything about technology or streaming to get started. And even though StreamYard is simple, techy folks love how powerful it is under the hood, and how effective it is for streaming group discussions.\n\nWe love StreamYard and its community. We work tirelessly to improve our tool and create the best experience possible.\n\n \n\nThe Role\n\nStreamYard is seeking a new member to join our Customer Support team as a Customer Support Representative. This new member will be self-driven, detail oriented and ambitious! We're looking for someone with strong experience in this field, able to make decisions on the go be supportive and innovative.\n\nWe're excited to work with someone who is comfortable in a fast-paced start-up environment and is happy working on a fully remote team.  You will be helping creators create some of the world's best content by troubleshooting for them remotely. Our team is committed to a fun but professional culture and if you enjoy learning new things this could be the role for you.  \n\nShifts will run Wednesday to Sunday and cover 7pm - 9am (8 hour shifts) UTC\n\nResponsibilities\n\n\n* Achieve and maintain expert knowledge of our product.\n\n* Handle a substantial number of customer inquiries promptly and to customer satisfaction within Zendesk.\n\n* Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls.\n\n* Collate customer feedback and communicate this to the product team.\n\n* Communicate clearly in writing to both technical and non-technical customers.\n\n* Assist with successful onboarding of new customers.\n\n* Always be friendly, helpful and supportive to customers.\n\n* Strategize, find common patterns and make data-driven decisions on the product.\n\n* Have a mindset geared towards the team and company goals.\n\n* Attend team and company meetings as scheduled.\n\n* Help improve our customer knowledge base and other support materials.\n\n* Contribute to our internal support team resources.\n\n\n\n\nRequired \n\n\n* Professional experience providing customer support in a B2B or B2C SaaS company\n\n* Exceptional troubleshooting skills\n\n* Fluent English speaker with outstanding written and verbal communication skills; ability to read, interpret and clarify customers' goals and craft thoughtful responses to help them achieve their goals\n\n* Comfortable supporting customers via video and written communication\n\n* Tech Savvy - love technology and can learn new things quickly\n\n* Ability to teach yourself new skills and find answers on your own\n\n* Great problem-solving abilities,\n\n* Exceptional organization skills - you're used to juggling multiple priorities\n\n* Experience working in a fast-paced customer customer-centric environment\n\n* Can do attitude \n\n* Able to work shifts Wednesday to Sunday 7pm till 9am UTC\n\n\n\n\nDesirable Skills\n\n\n* Knowledge of troubleshooting video running in the browser\n\n* Experience working on a video focused product \n\n* A good understanding of the video content creator tooling landscape\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Video jobs that are similar:\n\n $40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India

\nYour career is an investment that grows over time!\n\n\nWealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $30 billion in assets.\n\n\nOur teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.\n\n\nIT Operations @ Wealthsimple\n\n\nWe have a high-performing IT team, one that is offering the critical daily support we all need. They’re looking for a talented new person, someone who can help keep our network and AV systems well-oiled and provide any necessary related services. Someone that's as obsessed with networking, AV and technology as the rest of the team. The successful candidate will work closely with the IT team, as the additional tech support hero/heroine that Wealthsimplers deserve. Your focus will be on building and maintaining our physical networks in our spaces, supporting our AV integrations and helping other Wealthsimplers get the face-to-face help they need to get their jobs done. This role offers the right person the opportunity to help guide Wealthsimple's IT division in its mission to make our lives better, and simple.\n\n\n\nIn this role, you will have the opportunity to:\n* Design, build and configure the network infrastructure in our physical spaces\n* Build out reporting and monitoring tools for the networks\n* Work with our security teams to ensure our on-prem work is safe and secure and our guests have a great experience\n* Troubleshoot and maintain our AV infrastructure\n* Maintain, troubleshoot, and inventory our equipment while providing Wealthsimplers with top-notch technical and moral support, escalating when necessary\n* Schedule and perform audiovisual preventative maintenance, firmware and software upgrades. Plan equipment upgrades ensuring uniform solutions\n* Help to develop and maintain technical documentation and processes\n* Proactively identify opportunities to make things better. Suggest improvements and deploy new technologies to support Wealthsimple's rapid growth\n* Use a ticketing system for tracking issues, troubleshooting, user support and internal communications\n* Work with a dynamic team where roles are fluid but goals are unified. Expect to learn skills beyond the role, and continuously improve your craft\n* Build relationships and trust both with the immediate team as well as our internal customers\n\n\n\nWe are looking for someone who:\n* Has a passion for network infrastructure with 3+ years of experience providing network support and configuration\n* Is familiar with common network monitoring tools and methods\n* Has experience providing audiovisual support in both a corporate office environment as well as to remote users.\n* Entry-level familiarity with A/V and remote presence technologies, both hardware and software (eg. Zoom, Meet, Teams)\n* Has exceptional communication skills coupled with the ability to maintain a solid working relationship with other internal teams\n* Plans, organizes, and schedules in an efficient, productive manner\n* Adjusts quickly to changing priorities and copes effectively with complexity and change\n* Is eager to teach and learn from your team. We value making each other successful!\n* Is willing to find solutions to problems you've never seen before and distill complex problems into simple solutions\n* A creative mind for solving problems outside-the-box\n* Is interested in a hybrid work environment\n\n\n\nSkills we are looking for:\n* Knowledge of network and AV industry standards, manufacturers and technologies \n* Exposure to drafting schematics and diagrams using software like AutoCAD, Lucidchart or Illustrator\n* Has experience setting up and maintaining SNMP servers and related open source software\n* Familiarity with basic networking security concepts (eg network segmentation, RADIUS, MAC whitelisting)\n* Experience with a wide range of audiovisual technologies as well as the desire to learn and play with new tools\n* An understanding of more physical procedures like infrastructure rough-in, cabling, rack building, system troubleshooting and system verification (our vendors do most of the physical work, but a proper understanding of the build process is important)\n* Experience working with a ticketing system (e.g. Zendesk or Jira Service Desk)\n* Comfortable with setting up or troubleshooting the occasional Mac or PC\n* Strong comprehension of productivity suites such as Google Workspace or Microsoft 365\n* Ability to lift up to 30+ lbs (on occasion)\n\n\n\nNice to have (but not necessary):\n* Worked with a cloud-managed network stack like Meraki or Ubiquiti\n* Experience with Python\n* Set up SNMP servers on cloud based infrastructure and set up open source reporting\n* Experience working in an environment where almost all AV equipment is connected to a network. Having worked with technologies like Dante or AES67, video streaming, digital signage and video walls is a plus.\n* You have experience at a startup, in the finance industry or at a well-known enterprise\n\n\n\n\n\nWhy Wealthsimple?\n🤑 Competitive Salary with top-tier health benefits and life insurance\n📈 Retirement savings matching plan using Wealthsimple Work\n🌴 20 vacation days per year and unlimited sick and mental health days\n📚 Up to $1500 per year towards wellness and professional development budgets respectively \n🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year \n🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS) \n💖 Company-wide wellness days off scheduled throughout the year\n\n\nWe’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!\n\n\nRead our Culture Manual and learn more about how we work.\n\n\nDEI Statement\nAt Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. \n\n\nAccessibility Statement\nWealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Cloud and Microsoft jobs that are similar:\n\n $52,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nIf you’re an outstanding Technical Support Rep, come join us at Voxy and use your talent to help teach the world! Voxy’s Product team helps change the way millions of people around the world learn English by using sound science combined with innovative (and patented!) technology. We feature research-driven learning activities coupled with live streaming for topic-based live tutoring sessions. We use advanced technology to build a customized experience using authentic content sources from names you know (Bloomberg, AP, Financial Times and more.) Voxy’s goal is to become THE vendor of choice in the $80 billion dollar language education market and our Product team is instrumental in reaching this goal.\nHere at Voxy we share team values to Start with Empathy, Communicate Courageously, Dig Deep, Own Your Outcomes, Ask Why, and Think Bigger. We are committed to an inclusive and diverse hiring process and team. You can learn more about our Product Team values in this blog post.\n\n\n\nWhat is the job?\n* Consult new customers to identify the best solutions using API and SSO integration \n* Administer Voxy's Okta instance for customer identity management including new SSO setup, ongoing maintenance, and compliance with Okta product updates\n* Serve as the Product Support team's first responder for technical issues related to Partner API, SSO, and firewall compliance\n* Serve as the Product Support team's primary point of contact with external IT support:\n* You may manage tickets with Okta, Marketo (email deliverability), Zoom, and possible future tools to support troubleshooting and ensure customer access\n* If development work is required from Voxy, you will be able to clearly define the work requested\n* Manage all customer-facing documentation to support integration products \n* Serve as the primary business stakeholder for future product development in API and SSO features, identifying gaps in our product offering as you work with customers \n* Manage bug triage and issue intake along with Product Operations and QA to respond to product questions, clarify technical specifications and requirements, and diagnose issues using data analysis, logging tools, and manual reproduction \n\n\n\nQualifications and experience\n* You have directly supported customers to use API products and maintained customer-facing documentation\n* You understand identity management and have worked with the most popular protocols like SAML, OIDC, and possibly LTI \n* You have administered a corporate identity product like Okta or Active Directory\n* You aren't afraid to dig into the technical docs for an external product to figure out how it works\n* You are fully proficient in English and can provide professional support in writing and over video calls\n* Proficiency in English, Portuguese, and Spanish\n\n\n\nNice to have: \n* Okta certification\n* Proficiency with SQL and/or Tableau \n* Experience with security protocols and ability to assist sales in RFP completion \n\n\n\n\n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Education, API and Sales jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n