\nAbout Highspot\nHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world. \n\n\nAbout the Role\nHighspot is seeking to hire a Solutions Consultant to help grow our North American operations. The highly experienced Solutions Consultant will have infectious enthusiasm internally and externally, building relationships with revenue leaders in medium to large B2B companies. The Solutions Consultant will be the trusted advisor and Highspot solution expert, who works with our sales, services and product teams to help drive opportunities.\n\n\n\nWhat You'll Do \n* Explain how our solutions work, why people need them, the value they will provide, where they can take revenue organizations - using engaging presentations, demonstrations, whiteboards and workshops\n* Use your excellent skills in Deal Planning and Discovery to support our sales team to progress opportunities\n* Use your excellent demonstration skills to tailor solution presentations to prospect and customer use cases\n* Persuasively lead the response to RFPs and Infosec questionnaires\n* Manage and deliver POCs\n* Use your active listening and objection handling skills to turn questions and objections into conversations\n* Be proactive in solution advice\n* Facilitate workshops to help our prospects see the value of enablement and the Highspot platform\n* Be the technical expert in the SalesTech/Martech ecosystem, including CRM, SSO, Data Lakes, API etc., helping customers understand how Highspot compliments their existing sales/marketing technology portfolio\n\n\n\nYour Background \n* 4+ years experience as a Solution Engineer in SaaS\n* Familiarity with CRM systems, such as Salesforce and Microsoft Dynamics; familiarity with Content Management Systems, Sales Tech and Enablement is a bonus\n* Expertise in B2B sales and a proven track record of successfully working with sales teams, in a collaborative environment, winning deals\n* Possess strong business acumen and a comprehensive understanding of how organizations across various industries generate revenue\n* Action-oriented, self-starter with a strong persistence in achieving goals and prioritizing work\n* Excellent facilitation skills with the ability to understand customers’ requirements, business needs and challenges while establishing realistic and attainable expectations at an executive and management level\n* Accountable for own results with a strong competitive drive and a “do what it takes” work ethic\n* Entrepreneurial spirit; being part of building a business excites you\n\n\n\nThis position is available either in-office or remote, as applicable, at the following locations:\n* Arizona - Remote \n* Arkansas - Remote\n* California - Remote \n* Connecticut - Remote \n* Florida - Remote \n* Georgia - Remote \n* Idaho - Remote \n* Illinois - Remote \n* Maryland - Remote \n* Massachusetts - Remote \n* Michigan - Remote\n* Minnesota - Remote \n* Missouri - Remote \n* Montana - Remote \n* Nevada - Remote\n* New Hampshire - Remote\n* New Jersey - Remote \n* New York - Remote \n* North Carolina - Remote \n* Ohio - Remote \n* Oregon - Remote \n* Pennsylvania - Remote \n* South Carolina- Remote \n* Tennessee - Remote\n* Texas - Remote \n* Utah - Remote \n* Virginia - Remote \n* Washington - Remote \n* Washington - Seattle\n* Washington, D.C. - Remote\n* Wisconsin - Remote\n* #BI-Remote \n\n\n\n\n\n\nBase salary range: $100,000 - $172,800 USD. On Target Earnings (OTE) range: $125,000 - $216,000 USD, 80.00% base/20.00% variable target OTE split. Employees are eligible to receive stock options and may also receive other forms of compensation.\n\n\nThe above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.\n\n\nHighspot also offers the following employee benefits for this position:\n-Comprehensive medical, dental, vision, disability, and life benefits\n-Health Savings Account (HSA) with employer contribution\n-401(k) Matching with immediate vesting on employer match\n-Flexible PTO\n-8 paid holidays and 5 paid days for Annual Holiday Week\n-Quarterly Recharge Fridays (paid days off for mental health recharge)\n-18 weeks paid parental leave\n-Access to Coaches and Therapists through Modern Health\n-2 volunteer days per year\n-Commuting benefits \n\n\n#LI-JL1\n\n\nEqual Opportunity Statement\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.\n\n\nDid you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, API, Sales and Engineer jobs that are similar:\n\n
$62,500 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nBounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.\n\n\nOur Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.\n\n\nAbout Bounteous ( https://www.bounteous.com/ )\nFounded in 2003 in Chicago, Bounteous is a leading digital experience consultancy that co-innovates with the world's most ambitious brands to create transformative digital experiences. With services in Strategy, Experience Design, Technology, Analytics and Insight, and Marketing, Bounteous elevates brand experiences through technology partnerships and drives superior client outcomes. For more information, please visit www.bounteous.com\n\n\n\nInformation Security Responsibilities\n* Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols\n* Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets\n* Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)\n* Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information\n\n\n\nRole and Responsibilities\n* Design, develop, test, document, and deploy high quality business solutions on the force.com platform, leveraging design patterns (standards solution specific). Provide the design and estimation for the requirement with defined process and quality\n* Build, mentor, train, lead teams \n* Conform to software development lifecycle processes and force.com configuration best practices during implementation. Partner with functional teams through all phases, independent of the delivery methodology chosen\n* Support business development and pre-sales during bids and pursuits; understand business requirements and issues; develop demos and winning solutions to help customers to meet their business objectives\n* Proactively communicate with internal teams and clients regarding status, technical issues, and creative solutions\n* Engage client; participate in process flow analysis and design\n* Demonstrate good judgment and pragmatic approach to deliver solutions on the force.com platform in compliance with the best practices\n\n\n\nPreferred Qualifications \n* BE/B.Tech/MCA (Bachelor's Degree preferably in Computer Science) \n* 6+ years of overall IT experience; 5+ years of hands-on experience developing and delivering solutions on the Salesforce force.com platform including apex, triggers, Batch Apex, Visualforce and Integration with external systems etc. \n* Extensive knowledge and expertise within Salesforce and in the use of project management methodologies, tools, resource management practices, change management and project reporting\n* Deep understanding of CRM practices\n* Excellent communication (verbal and written); articulates clearly, concisely and with context at all times \n* Ability to be proactive and work effectively with limited supervision\n* High confidence and assertiveness; share concerns and feedback, even during challenging situations\n* A collaborative, positive team member who builds good working relationship with team members; foster a cordial work relationship with peers and manager\n* Experience with Agile development practices a plus\n\n\n\nInformation Security and Data Privacy\n* Ensure any sensitive information of the project/organization stays protected as per the guidelines of General Data Protection Regulation (GDPR) and report any breach, vulnerability or threat to the respective Data Protection Officer (DPO) without delay\n* Ensure all data of the customer/organization processed must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests\n* Adherence to GDPR and ISMS standards to value privacy at every level\n\n\n\n\n\n\nWe invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here.\n\n\nResearch shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.\n\n\nBounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. \n\n\nIn addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.\n\n\nBounteous is willing to sponsor eligible candidates for employment visas.\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design and Legal jobs that are similar:\n\n
$60,000 — $130,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIndia
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.\n\n\nWe are seeking a Salesforce Developer role to join our growing SaaS IT Business Applications team, where a successful candidate will build, maintain and improve our Salesforce Sales Cloud and Marketing Cloud solutions as technical subject matter expert. This role requires hands-on experience in platform configurations, customization, design and development with a passion to learn & support new Sales Enablement tools and technologies. You will collaborate with the PMO, IT Operations and cross-functional business operations teams like Revenue and Marketing to analyze their requirements or issues and provide solutions to ensure high levels of performance and scalability. You will also be actively involved in improving our overall Salesforce Governance processes and identifying ways to continuously advance them.\n\n\nIf you are someone who is passionate about building integrated, robust and scalable applications and wants to be a part of a team that enables, builds and supports technology solutions in a fast-growing company, then we’d like to meet you.\n\n\n\nWhat you'll be doing:\n* Perform design, development, testing, debugging and implementation of Salesforce Sales Cloud and Marketing Cloud business processes and systems integrations employed to run the operations of the company in a high-growth environment\n* Build and deploy Saas systems integrations, workflows, and architecture to scale and automate an end-to-end Lead to Cash process\n* Partner with the Revenue Operations to optimize Salesforce investments along with other Sales & Marketing enablement SaaS applications and best-of-breed technologies\n* Provide application support and technical administration of Sales & Marketing SaaS applications\n* Provide input into optimizing the system architecture landscape, identify gaps between current and desired end states, and deliver comprehensive solutions that will enable desired business outcomes\n* Configure, build and enhance out-of-the box Salesforce functionality such as objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, apps, report types, sharing rules, permission sets, profiles, roles, etc\n* Manage operational and reporting requests including customer analysis and individual views and troubleshoot issues\n* Implement and govern security related to profiles, permission sets, role-based access, sharing settings and login access policies\n* Plan & deploy Salesforce releases and other SaaS application patches/updates in accordance with the Application Release Management cadence\n* Work with SaaS vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools\n* Create technical documentation such as best practice guides, release notes and design documents\n* Proactively monitor SaaS applications and seek to improve availability , quality and performance by ensuring Service Level Agreements (SLAs) and participating in required on-call support\n\n\n\nWhat you’ll bring to the table:\n* 3-5 years of strong technical experience implementing and supporting Salesforce Sales & Marketing Cloud \n* Solid understanding and hands-on experience implementing and/or supporting other Sales enablement SaaS applications such as Salesloft, Gong, GuideCX, DealHubCPQ, ZoomInfo, et al\n* Technical background & experience in application integration tools (e.g., Workato, Zapier, Dell Boomi, Mulesoft) and native APIs to enable workflows and data feeds between SaaS platforms and point solutions\n* Expertise level developing Lightning Components with CSS and Design Parameters that improve look and feel for end users\n* Experience programming in APEX, VF Page, LWC, Aura Component development, SSJS, SQL, HTML, AMPscript, SOQL-SOSL \n* Experience on Lightning Process builder flows, workflow rules, Connect API and Quick Action\n* Proficiency in Salesforce platform features and CRM concepts\n* Knowledge of DevOps and continuous integration/deployment (CI/CD) processes\n* Motivated self-starter & quick learner who can thrive in an accelerated environment and manage multiple, concurrent priorities to get stuff done\n* Analytical thinker and problem-solver with excellent communication and troubleshooting skills \n* Experience in Agile or Scrum software development methodology\n* Salesforce certifications, like Platform Developer I or II, App Builder or Administrator is preferred\n\n\n\nStackAdapters Enjoy:\n* Highly competitive salary \n* RRSP/401K matching\n* 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + Birthdays Off\n* Access to a comprehensive mental health care platform\n* Full benefits from day one of employment\n* Work from home reimbursements\n* Optional global WeWork membership for those who want a change from their home office\n* Robust training and onboarding program\n* Coverage and support of personal development initiatives (conferences, courses, etc)\n* Access to StackAdapt programmatic courses and certifications to support continuous learning\n* An awesome parental leave policy\n* A friendly, welcoming, and supportive culture\n* Our social and team events!\n\n\n\n\n\n\n#LI-TM8\n\n\nStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.\n\n\nAbout StackAdapt\n\n\nWe've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:\n\n\n\n\nAd Age Best Places to Work 2024\nG2 Top Software and Top Marketing and Advertising Product for 2024\nCampaign’s Best Places to Work 2023 for the UK\n2024 Best Workplaces for Women and in Canada by Great Place to Work®\n#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, SaaS, Scrum, DevOps, Cloud, CSS, Ads, API, Marketing and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Principal nCino Salesforce Systems Engineer
\nMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.\n\n\nWith more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.\n\n\nThe primary objective of a Principal nCIno/Salesforce Systems Engineer is to provide technical leadership for the Business Systems Administration team maintaining critical enterprise business solutions on-prem, in Microsoft Azure, and a Salesforce hosted environment. Incumbents in this position must have significant technical skills and the ability to apply those skills towards real, workable solutions in nCino for a dynamic business environment. Under the general direction of the IT leadership team and enterprise architect, this position is responsible to advises junior staff members in the group and is expected to plan and organize the group's workload, priorities and project deliverables. \n\n\n\n\n\n\n\nIn this role you'll have the opportunity to:\n* Maintain, install, tune, upgrade, and troubleshoot technical components and sub systems relevant to supported business applications. Develop code, scripts, systems, tools, or other solutions to reduce operational burden by automating complex and repetitive tasks.\n* Develop monitoring and maintenance strategies to ensure availability and performance standard are being met. Monitor and continually review existing applications systems to ensure they are designed to comply with established standards and to empower business operations. Enhance existing tools, develop scalable tools that reduce manual intervention, enhance prevention, detection, and mitigation of service impacts.\n* Perform evaluation of new application systems and partner with leaders across the organization to research and recommend solutions which balance business needs and risk mitigation. Assess architecture and current hardware limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility.\n* Lead the planning for and supporting disaster recovery and business continuity initiatives. Collaborate across engineering to drive operational health improvements, root cause analysis, post-incident discussions, and their associated remediation's that serve to improve reliability and scale operations.\n* Develop and manage relations with external partners and application vendors including installation and repair of services. Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed.\n* Analyze and determine systems integration needs and requirements. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Develop and maintain appropriate applications documentation, including current design and operation.\n* Drive continuous improvement of system automation and system integration of business processes. Remain current on new technologies, methods, and procedure. Proactively identify opportunities to leverage technology tools and techniques to support and improve application resiliency, business processes and operation functions.\n* Identify risks to system integrity (security threats, DR incidents, data corruption), develop policies, determine appropriate precautions, create measurable standards, document procedures, implement changes, and perform ongoing maintenance to ensure business continuity during unplanned events.\n\n\n\nPosition Requirements\n* Bachelor's Degree: IT, Computer Science, or other related field required (an equivalent combination of education and experience may be considered) \n* Administrator certifications related to Salesforce highly preferred\n* 8 or more years of IT experience in the banking, finance, or insurance industry. Substantial exposure in application systems administration with a focus on enterprise-level software application platform required \n* Experience implementing new nCino products onto the Salesforce platform required\n* Must reside in one of the following states: WA, CA, OR, ID, MT, NV, CO, UT, or AZ\n\n\n\nKnowledge, Skills and Abilities\n* Proven experience with complex system planning, configuration, and implementation. Knowledge of Core banking processing technologies, enterprise applications integration, and business process automation tools and best practices. \n* Demonstrate strong technical expertise in installing, configuring, and maintaining software applications in a complex IT environment. Proficiency in troubleshooting performance issues and root causes. Knowledge of programming languages and web-based technologies. \n* Intermediate to advanced knowledge of compute environments, such as server hardware, storage, and virtualization. Skill in scripting language technology, such as PowerShell, Python or T-SQL. Good understanding in data mapping, system conversions, and system integration. Experience with Cloud technologies, such as Kubernetes, Microsoft Azure, and or Amazon Web Services. \n* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers. Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and leadership. Excellent communication skills both written and verbal. Ability to collaborate to solve technical problems across teams. Excellent customer service skills, including the ability to handle difficult situations with tact and discretion. \n* Possess a high degree of initiative and motivation. Knowledge of ITIL and ITSM governance concepts. Ability to prioritize and execute tasks in a high-pressure environment. Ability to author policies, document risks, and propose solutions to IT management and senior leadership. \n* Knowledge of commonly used financial industry concepts, practices and guidelines. Familiar with federal and state laws/regulations relative to the IT industry. \n\n\n\nTravel\n* Up to 20%\n\n\n\nCompensation & Benefits\n* Targeted starting compensation range is based on location and experience: $150,000 - $180,000\n* Incentive and commission compensation may be awarded for eligible roles\n* Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life\n* Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays\n* 401k (up to 4% match with immediate vesting)\n* Tuition reimbursement up to $5,250 annually (minimum service requirement)\n* Read more about these and additional benefits at: Employee Benefits | Banner Bank\n\n\n\n\n\n\nPlease take time to review Banner Bank's Consent & Privacy notice before applying.\n\n\nBanner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.\n\n\nBanner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, Amazon, Python, Education, Finance, Cloud, Senior, Junior and Engineer jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are \n\nRefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion's SCINTIX® biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.\n\nFind out more about RefleXion and SCINTIX therapy at reflexion.com.\n\nStay up to date with RefleXion by following our channels here:\n\nLinkedIn, X (formerly Twitter), Instagram, Facebook, and YouTube.\n\nAbout This Role \n\nThe Senior Technical / Product Support Engineer will provide first-level response to customers and Field Service Engineers (FSEs) in support of the clinical use of RefleXion’s revolutionary medical equipment. The Senior Technical / Product Support Engineer will utilize technical knowledge about the hardware and software applications to effectively troubleshoot and resolve issues or escalate and dispatch to the appropriate resources. As the front-line response to customers, the Senior Technical / Product Support Engineer has the highest level of professional representation and commitment to customer success.\n\nWhat You Will Be Doing \n\n\n* Provide direct customer support for RefleXion’s custom system hardware and software used in a clinical treatment setting\n\n* Provide exceptional response to customer issues by ensuring prompt resolution or follow-up actions immediately from the initial customer phone call\n\n* Utilize diagnostic tools and knowledge management system to troubleshoot and resolve reported hardware and software issues\n\n* Understand and perform log analysis to troubleshoot and determine root cause\n\n* Ask customers targeted questions to quickly understand the root of the problem and talk them through a series of actions until they’ve solved the issue\n\n* Follow standard procedures for escalating to next-level support or dispatching Field Service resources as appropriate\n\n* Provide remote support to Field Service Engineers during installations, maintenance or repair activities\n\n* Provide support for in-house training systems\n\n* Ensure all service calls and activities are documented and transacted appropriately in RefleXion’s customer relationship management (CRM) application (Salesforce)\n\n* Monitor the installed base system performance and direct proactive service as required to prevent system downtime\n\n* Contribute to the development and continuous improvement of effective and efficient support service activities\n\n* Provide feedback to Engineering for service-related product improvements\n\n* Travel to customer sites to assist local FSEs for complex issue escalations/resolution\n\n* Work with Engineering to adapt relevant manufacturing rework instructions for use in the field (write Technical Service Bulletins)\n\n* Develop and deliver training materials and programs for other TSEs and FSEs\n\n* Document experiences for use in RefleXion’s Knowledgebase system\n\n* Act as a leader within the Tech Support and Field Service organization. Good influence on new TS and FS team members and act as a mentor when needed\n\n* Other duties as assigned\n\n\n\n\nWhere You Will Do This Job \n\n\n* Remote - This position will allow the successful candidate to work a primarily remote schedule. They must be based in the Eastern US and and will be required to travel to RefleXion customers and come into the RefleXion office in Hayward, CA for training, meetings and other events as needed.\n\n\n\n\nWhat We Need \n\n\n* Bachelors of Science (BS) in biomedical, electrical, mechanical engineering or closely related discipline or commensurate direct technical support experience\n\n* 8 years of technical support or field service experience with complex equipment\n\n* 3 years of technical support engineer experience with medical device\n\n* Deep understanding of healthcare IT infrastructure, including networking, connectivity, and compliance with industry standards such as HIPAA\n\n* Ability to travel up to 33% to support customers in the field as needed; more travel within first year to Corporate offices in Hayward, CA for training \n\n* Willing and able to be available by cell phone evenings and weekends if needed\n\n* Experience with reading and interpreting complex schematics for use in troubleshooting\n\n* Outstanding communication skills (verbal and written)\n\n* Excellent customer support skills\n\n* Proven ability to diagnose and resolve technical problems (both hardware and software) on complex electro-mechanical devices that use highly sophisticated software\n\n* Experience with use of data analytics for predictive maintenance and error detection, and the use of system log files for diagnosis and performance analysis\n\n* Ability to learn new software tools quickly\n\n* Ability to analyze log files for diagnosing system issues\n\n* Experience with CRM platforms required\n\n* High level of attention to detail and accuracy\n\n* Critical thinking skills and proactive problem-solver\n\n* Skilled at building strong relationships with customers through effective communication, professionalism, and resolution of issues\n\n\n\n\nWays To Stand Out \n\n\n* Technical support or field service experience with medical LINACs or diagnostic equipment (CT or MRI scanners) preferred\n\n* Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred\n\n* Experience with Salesforce Field Service Lightning (CRM) desirable\n\n\n\n\nWhat You Will Love About Working with Us!\n\n\n* The opportunity to work with a passionate, driven team in a pre-IPO start-up environment\n\n* Flexible work location and schedule available for many positions - see above for specific work location for this position\n\n* Competitive compensation and Pre–IPO stock option packages\n\n* Medical (both HMO and PPO options), Dental and Vision\n\n* Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)\n\n* Pre-tax Commuter Benefits\n\n* Employee Assistance Program (EAP)\n\n* 401(k)\n\n* 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays\n\n* Employer paid Life Insurance, short-term and long-term disability\n\n* RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items\n\n* Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!\n\n* Employee Events – Variety of Workshops, Lunch ‘n Learns, Financial Wellness education, Regular “Coffee Chats” with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!\n\n* Electric car charging stations on site\n\n\n\n\nThe pay range for this role is $100,000 - $150,000 annually. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.\n\nValues and Diversity \n\nRefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Engineer jobs that are similar:\n\n
$55,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are\n\nAt Platform Science, we’re working to connect everything that moves.\n\nFounded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.\n\nOur employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.\n\nWe value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.\n\nAbout The Role\n\nPlatform Science is looking for a Manager of Technical Support. The role is responsible for directly monitoring, reporting, and driving improvements in team-level metrics and KPI’s, keeping up with new & existing products and developing key support processes, training, and tools to ensure continuous improvement of the Platform Science support organization. The work is collaborative in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Account Management on a weekly basis. This role requires strong technical background with experience in a technical support management role, proven customer-facing skills, and strong communication skills. This role must understand the day-to-day aspects of 24/7 customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and Product teams. The days and hours of the position are Monday - Friday 12pm -8:30pm (PST)\n\nEssential Responsibilities\n\n\n* Hands-on leader to build, mentor, coach and support a team of highly motivated Technical Support agents. \n\n* Manage timecard requests and approvals\n\n* Measure & maintain a high degree of customer satisfaction both internally & externally while ensuring the team meets established SLA’s and is working efficiently\n\n* Hold biweekly sync ups with each report\n\n* Run reports and manipulate various team metrics\n\n* Manage team engagement and team morale\n\n* Present technical questions and resolutions to customers as needed\n\n* Successfully manage onboarding and continuous education for new and existing members of the team\n\n* Develop and support career paths within the Support team and throughout the organization\n\n* Manage the flow of calls and emails to ensure we are meeting our SLAs \n\n\n\n\nExperience\n\n\n* Bachelor’s degree, preferably in a technical discipline\n\n* 5+ years of industry related knowledge and experience in both hardware and software support or 2+ years at Platform Science in Tier I Technical Support\n\n* 3+ years of people management experience preferred\n\n* Ability to learn and stay current on the Platform Science product suite and transportation industry direction\n\n* Experience working in the Transportation and Logistics industry with key products such as Transportation Management Systems (TMS) (i.e. TMW, McCleod, ICC) and route management or distribution software.\n\n* Ability to clearly articulate/communicate technical issues and resolutions to multiple levels of both internal and external organizations\n\n* Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures\n\n* Strong spoken and written language skills for working with high-value customers and publishing documentation\n\n* Ability to balance strategic projects and initiatives, and tactical day to day management of a team (including actively coaching on case handling, monitoring of queues & schedules)\n\n* Ability to identify and interpret long-term system needs on an organizational basis\n\n* Ability to communicate complex ideas effectively, both verbally and in writing\n\n* Strong technical understanding with strong troubleshooting skills.\n\n* Proficiency with Salesforce or other CRM\n\n\n\n\nPlatform Science Benefits Highlights\nThe company offers various benefits to regular, full-time employees including: \n\nMedical, dental, and vision insurance\n\nShort-term and long-term disability insurances\n\nAD&D and life insurance\n\n401k plan\n\nPaid vacation, sick leave and holidays\n\nSix weeks of paid parental leave\n\n\n\nFor more information please see the Benefits Highlights brochure for regular, full-time employees.\nIn addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: https://www.platformscience.com/benefits\n\nThis is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $76,972 and $101,422. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant training and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.\n\nPlease note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.\n\nPlatform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our Privacy Policy (link for browser: https://www.platformscience.com/privacy-notice). \nAt this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications \n\nMinimum Qualifications \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal.\n\n\n\n\n \n\nTravel Required\n\nUp to 10%\n\n \n\nOther Duties\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n\n \n\nWhat it’s like to work at Rithum \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$65,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nRithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.\n\nToday, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.\n\n \n\nOverview \n\nThe Senior Customer Success Manager (CSM) serves as a trusted advisor to some of the top 100 global brands and retailers, playing a critical role in ensuring they achieve their desired outcomes while maximizing the value of our solutions. The Senior CSM has expertise in e-commerce, with a proven track record of understanding technical concepts, translating them into business solutions, and delivering tangible results. Partnering with the Account Strategy team, the Senior CSM creates tailored strategies that demonstrate the value of our solutions to customers, driving expansion and growth.\n\n \n\nResponsibilities\n\n\n* Proactively engage with assigned customers to provide insights into account performance, deliverables, opportunities, risks, and contractual matters.\n\n* Understand customers’ key e-commerce and strategic goals, connecting these goals to Rithum’s solutions.\n\n* Identify and engage with key contacts, decision-makers, and executives within the customer base.\n\n* Maintain a deep understanding of all Rithum products, ensuring that all accounts fully utilize the appropriate features.\n\n* Conduct regular calls with primary account contacts to review monthly business reports, capture changes and concerns, and highlight wins and opportunities.\n\n* Prepare and deliver branded account updates to wider account stakeholders.\n\n* Co-own and coordinate business reviews with the Account Strategy Manager.\n\n* Develop and manage long-term growth plans aligned with customers' wider business goals in collaboration with the Senior Account Executive.\n\n* Maintain timely and accurate notes by keeping all relevant fields in Salesforce updated for each account/asset.\n\n* Identify opportunities to leverage other solutions and services across the company suite.\n\n* Proactively identify common causes/themes for churn and their commercial impact.\n\n* Capture each customer's annual goals and prepare a mutual success plan, monitored and amended throughout the customer journey.\n\n* Regularly discuss advocacy opportunities with customers.\n\n* Collaborate effectively with other departments—Sales, Renewals, Managed Services, Finance, Product, and Support—to ensure customer success.\n\n\n\n\n \n\nQualifications \n\nMinimum Qualifications \n\n\n* Minimum of 5 years of experience in customer success, account management, or a related role within the SaaS industry, with a focus on e-commerce.\n\n* Track-record developing relationships with key decision makers as a trusted strategic advisor.\n\n* Proven track record of managing and growing customer accounts, driving customer satisfaction, and achieving retention and upsell targets.\n\n* Ability to think strategically and analytically to solve complex problems and drive customer success.\n\n* Strong technical acumen with the ability to translate customer goals and technical concepts into business solutions.\n\n* Strong understanding of e-commerce business models and the challenges faced by online retailers.\n\n* Excellent reporting and analytics skills with the ability to influence through data-driven analysis.\n\n* Proficiency with MS Office applications including Excel and flat files.\n\n* Excellent communication, interpersonal, and presentation skills.\n\n* Excellent project management and organizational skills, managing multiple priorities simultaneously.\n\n* Proficiency with customer success software and tools (e.g., Salesforce).\n\n\n\n\nPreferred Qualifications \n\n\n* Bachelor's degree in business, marketing, or a related field; MBA is a plus.\n\n* 5+ years of experience with enterprise brands, providing consulting and strategic direction to executive contacts.\n\n* 5+ years of technology implementation and consultation, management consulting, product management, or customer/account management experience.\n\n* Previous experience in at least one segment of online shopping/marketing channels, such as marketplaces, search, or comparison shopping, is preferred.\n\n* Expertise in one or more core Rithum service channels (marketplaces, digital advertising, retail media services, dropship) is ideal\n\n\n\n\n \n\nWhat it’s like to work at Rithum \n\nWhen you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.\n\nAs part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.\n\nAt Rithum you will:\n\n\n* Partner with the leading brands and retailers.\n\n* Connect with passionate professionals who will help support your goals.\n\n* Participate in an inclusive, welcoming work atmosphere.\n\n* Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.\n\n* Receive industry-competitive compensation and total rewards benefits.\n\n\n\n\n \n\nBenefits \n\n\n* Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1\n\n* A 6% 401(k) match\n\n* Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day\n\n* 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave\n\n* Accident, critical illness, and hospital indemnity insurance\n\n* Pet insurance\n\n* Legal assistance and identity theft insurance plans\n\n* Life insurance 2x salary\n\n* Access to the Calm app, MoveSpring, and Employee Assistance Program\n\n* Remote work stipend for internet, cell phone, office furniture and supplies\n\n* Culture and team-building activities\n\n* Tuition assistance\n\n* Career development opportunities\n\n* Charitable contribution match up to $250 per year\n\n\n\n\n \n\nRithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.\n\nWe're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$62,500 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCompany Summary\nWe are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco, Bugcrowd is supported by Rally Ventures, Costanoa Ventures, Blackbird Ventures, Triangle Peak Partners, and others.\n\n \n\nJob Summary \nWe are seeking an outgoing, motivated, and hands-on Manager of Revenue Accounting to join our finance team. Reporting to the Senior Manager of Revenue Accounting, this role will oversee the entire order-to-cash cycle and support our monthly close and annual audit processes. Key focus areas within the order-to-cash cycle include Accounts Receivable (AR), Billing, Collections, Reward Pool, Deferred Revenue, and more.\n\nThe ideal candidate will possess a deep understanding of ASC 606 and be familiar with key systems such as Salesforce (SFDC) and NetSuite. Experience with SaaS, subscription, or recurring revenue-based revenue recognition is a plus. We are looking for someone with a "roll-up-the-sleeves" attitude, capable of multitasking and thriving in a fast-paced startup environment.\n\n\nEssential Duties and Responsibilities \nDay to Day Activities\nCoordinate accurate and timely month-end close processes for the order-to-cash cycle in accordance with the accounting close calendar (monthly, quarterly, and annually), including preparation, review, and approval of relevant monthly journal entries and account reconciliations.\nOversee key subprocesses within the order-to-cash cycle, including Accounts Receivable (AR), Billing, Collections, Reward Pool, Deferred Revenue, and more.\nReview the work of a senior account who will support the full order-to-cash cycle.\nBe responsible for all ASC 606 revenue recognition determinations, including reviewing all sales contracts, related documentation, and reporting during month-end close.\nApprove all sales orders in NetSuite (via SFDC) and collaborate cross-functionally with sales operations.\nReview monthly sales tax nexus, filings and reconciliations\nPrepare monthly revenue/ARR fluctuation analysis \nImprove and implement best practices across the monthly close processes.\nDevelop and maintain effective internal control processes suitable for a private growth-stage company.\n\nAd-Hoc Activities\nDevelop and maintain a playbook that includes a detailed reconciliation between payment platforms (PayPal, Trolley, Kraken, etc.), the Crowd Control Platform and SFDC.\nContribute to the preparation of timely, accurate, and meaningful internal and external financial statements and management reports.\nPartner with business unit leaders to review customer contracts and perform initial assessments of appropriate revenue recognition treatment.\nParticipate in ad hoc projects requiring specialized technical accounting knowledge.\nDevelop strong business partnerships with business unit, departmental, and internal financial leadership teams.\n\n \n\nEducation, Experience, Knowledge, Skills, and Abilities\n\nBachelor’s or Master’s degree in Accounting or Finance; an advanced degree is a plus.\nCPA certification is required.\nAt least 5 years of accounting experience, including a minimum of 3 years at a national public accounting firm.\nExperience in the software industry or a high-growth technology company is highly desirable.\nProficiency with the NetSuite ERP system is required.\nFamiliarity with SFDC, Stripe, Gainsight and JIRA is a plus.\nStrong technical skills in GAAP and SEC reporting.\nExperience with Sarbanes-Oxley is a plus.\nHigh proficiency in MS Office, with advanced skills in Excel.\nExcellent oral and written communication skills, including the ability to present effectively.\nA team player who thrives in a collaborative environment that encourages continuous improvement and high performance.\nDeadline-driven with a commitment to the highest level of accuracy.\nExceptional organizational skills, with the ability to manage multiple tasks and activities simultaneously.\nProven track record of problem-solving, strategic creative thinking, and strong business communication skills.\n\n \n\nPay Range Disclosure\n\nAt Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent.\n\nThe provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the Revenue Accounting Manager position is $93,700 - 105,200\n\n \n\nCulture\nAt Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.\nWe regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.\nOur team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.\nAt Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.\n\n \n\nDisclaimer\n\nThis position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.\nThe company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).\nBackground checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law.\n\nEqual Employment Opportunity:\nBugcrowd is EOE, Disability/Age Employer. \n\nIndividuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. \n\n\nApply at: https://www.bugcrowd.com/about/careers/ \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role: \n\n\nSnapLogic is looking for a meticulous, self-driven, and detail oriented Paralegal/Legal Operations Specialist to join our Legal team. This role will report to the Head of Legal. The successful candidate will be an individual contributor with experience with Ironclad.\n\n\nThis role is for candidates located in the Central or Western US timezones and will have some expectation to work in our San Mateo, CA HQ. \n\n\n\nWhat you’ll do:\n* Support a collaborative legal team in the drafting and basic review and updates of various contracts and documents\n* Initial review/negotiation of NDAs and vendor contracts, for final approval by counsel\n* Coordinate all aspects of the contract review cycle from initiation, approvals, signature process, distribution and archiving\n* Create, maintain and update contract management processes, including build, revise, and maintain Ironclad workflows as requested. Advise on best practices.\n* Manage and lead special projects\n* Identify gaps in existing processes and build scalable solutions to support a fast-growing business. Advocate for the adoption of new processes for the team.\n* Collaborate with various stakeholders including Sales, Deal Desk, Finance, Business Technology, Security and Procurements teams\n* Create Playbooks under the guidance of counsel\n* Update and maintain company contract database, which includes a basic understanding of contract terms and relevant renewal and notice deadlines \n* Archive and filing of NDAs, contracts, and other legal documents\n* Handle internal company contract/legal requests that require short turnaround and involve internal company matters \n* Manage signature process for various agreements and documents\n* Compare and contrast contract versions during all stages of negotiations, including preparation of related contract exhibits and addenda\n* Basic legal research\n* Assist in creation of internal training presentations\n* Draft internal company memosAssist with email communications to third parties, on behalf of the legal department\n* Assist in the administration of internal legal processes and operations\n\n\n\nWhat we’re looking for:\n* 5+ years of paralegal or contracts administration experience at a law firm or in-house environment\n\n\n* Deep experience with commercial contracts, SaaS, license, and non-disclosure agreements\n* Superior drafting skills\n* Highly organized and detail-oriented\n* Excellent verbal, analytical, and written communications skills\n* Capable of collaborating with cross-functional teams located across the globe\n* Experience working in a demanding, fast-paced, high volume transaction environment\n* Comfortable working under tight deadlines while demonstrating sound judgment, flexibility and creativity\n* Able to prioritize appropriately and manage multiple tasks\n* Ability to maintain confidentiality, and to exercise discretion and good judgment \n* Collaborative team player who is willing up to roll up one’s sleeves to get the job done\n* Coachable and open to constructive feedback\n* Transparency and accountability\n\n\n\nPreferred Qualifications:\n* Experience reviewing or coordinating the review of order forms, non-disclosure agreements, a variety of agreements and policies\n* Technical savvy – highly skilled at the use of Word, Google Docs, Excel, PowerPoint, DocuSign and other technical tools\n* Familiarity with tools like Ironclad, CPQ, and Salesforce is a plus\n\n\n\n\n$75,000 - $90,000 a yearThe above range is the approximate annual U.S. base pay range for this position. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the range listed. In addition to base salaries, certain roles are also eligible for annual cash bonuses or commissions. All of our full time employees get stock options and a comprehensive benefits package.\n\n\n\n\n\nWhy Join:\n\n\nThere's never been a better time to join SnapLogic. Here are a few reasons why:\n\n\nPerks And Benefits: The list includes, but is not limited to: competitive salary, flexible PTO (USA employees), comprehensive healthcare; 401(k); FSA and supplemental insurance; paid parental leave; wellness and fitness reimbursements; gym and lunch on site (HQ). \n\n\nCompany Momentum: Industry experts have consistently recognized our company, products, customers, and employees as best-in-class, from our year-over-year Leadership in Gartner’s iPaaS Magic Quadrant, to our 2021 CODiE Award win, to our recognition as a 2022 Bay Area Top Workplace.\n\n\nHot Market Opportunity: Leading organizations are embracing the cloud, data, and AI to rethink and rewire their businesses. According to industry analysts, the integration market alone is growing four times faster than the overall software market, approaching more than $5 billion in revenue. \n\n\nInnovative Product: SnapLogic is the only company to provide a single, unified platform for all of a company’s integration and automation needs: application integration, data integration, API management, B2B integration, and data engineering. \n\n\nWorld Class Customers: Hundreds of customers around the globe trust SnapLogic to handle their enterprise integration and automation needs. Our customers come first, and we’re proud of SnapLogic's industry-leading customer retention rate of over 95%.\n\n\nSnapLogic is headquartered in San Mateo, CA with offices in New York, NY; London, UK; and Hyderabad, India.\n\n\nTo all recruitment agencies: SnapLogic does not accept unsolicited agency resumes. Please do not forward resumes to SnapLogic employees or to any other company location. SnapLogic is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the company. SnapLogic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SnapLogic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SnapLogic expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SnapLogic employees to perform their expected job duties is absolutely not tolerated. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to API and API jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nWhere we are today, is not where we will be tomorrow. \n\n\nRole Summary:\nThis role reports into the Manager, Global Professional Services and Support. The Professional Services Consultant is tasked with the successful delivery and execution of implementation projects for the Magnet agency solution portfolio of products. This position manages complex engagements, working closely with customers to understand their pain points and then delivering a solution that resolves those challenges. The position is responsible for the installation and configuration of the software, the onboarding of users, and the initial support of products during acceptance testing. These services are often delivered onsite with the customer.\n\n\n\nRole Responsibilities\n* Plan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet agency solution portfolio of products.\n* Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product.\n* Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issues.\n* Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field.\n* Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet agency solution portfolio of products\n\n\n\nQualifications\n* Bachelor’s degree in IT, Computer Science, Engineering, or equivalent relevant experience\n* 3+ years of experience in networking, servers and virtualization,or cloud computing\n* Passion for understanding customers’ business goals and challenges and identifying creative solutions to those challenges\n* Deep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewalls\n* Ability to perform server builds and configure server operating systems\n* Strong understanding of private cloud and SaaS solutions\n* Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)\n* Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professional services automation software (for example, Certinia)\n* Excellent consultation and relationship management skills with outstanding attention to detail\n* Strong technical aptitude to learn software tools and other technologies\n* Excellent verbal and written communication skills with the ability to effectively communicate with customer leadership\n* Strong self-starter attitude with excellent problem-solving skills\n* Proficiency in Python programming is an asset\n* Knowledge of digital forensics and digital investigation is an asset\n* Implementation experience or previous experience in a consulting role is an asset\n* Up to 60% travel required to meet the responsibilities of the position\n\n\n\nThe Most Important Thing\n* We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:\n\n\n\n* Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.\n* Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities\n* Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.\n* Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers.\n\n\n\n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Consulting, Travel, Cloud and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.\nFor more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.\n \nOUR CULTURE AND VALUES\n\n\nWe are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.\n\n\nWe are Leading \nFluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platform—and we are growing every day. \n\n\nWe are Responsible \nFluence is defined by its unwavering commitment to safety, quality, and integrity. \n\n\nWe are Agile \nWe achieve our goals and meet our customer’s needs by cultivating curiosity, adaptability, and self-reflection in our teams.\n\n\nWe are Fun \nWe value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. \n\n\nTASKS\n\n\n-Assistance with identification of customers, applications, and markets that are an attractive fit for Fluence’s energy storage solutions\n-Provison of support and participation in business development and sales meetings with customer\n-Collaboration with market applications team to understand policy, regulatory or other barriers to energy storage market entry\n-Reporting of market activities and developments back to the company\n-Opportunity origination and filtering – Assessing and prioritizing sales opportunities using strategic selling criteria. Support data driven decision making via Salesforce and other reporting/CRM tools.\n-Bid preparation – Coordinate the development of full proposals and tender responses to customers (with support from specialist Fluence groups) to a high standard \n-Stakeholder management – Regular customer engagement. Building lasting rapport and client relationships for driving long term business.\n-Technical and commercial support during sales process – Become a subject matter expert across all elements of Fluence’s technology, able to answer a range of technical queries on our hardware, software, and services offerings.\n\n\nLINK TO FLUENCE CORE VALUES\nLEADING\nTake ownership of giving customers a great first impression\nAGILE\nStrive to continuously improve, be intellectually curious and be adaptive to our customers and employee’s needs.\nRESPONSIBLE\nResponsibility for screening opportunities and the development of sales and project proposals for Fluence energy storage products and services.\nFUN\nEnjoy solving one of the most challenging engineering problems of our time and helping to transform the way we power our world.\n\n\nSKILL REQUIREMENTS\n-Some relevant battery-energy storage experience with the desire to quickly learn a lot more\n-Strong verbal and written communication skills (in person and virtually).\n-A great analytical eye and attention to detail.\n-The adaptability to learn from what works and doesn’t and course-correct quickly.\n-Comfort with the freedom of working collaboratively in a remote team environment.\n-Some knowledge and interest in the energy storage competitive landscape.\n-Fluent English and proficiency in Swedish or Finnish is a plus.\n- A university degree in Engineering or other relevant discipline is required. A Master’s degree is desirable.\n\n\nWhile more business is being conducted remotely, there is still value in meeting face-to-face to establish strong relationships. The role will include frequent travel to customers and events in Finland and Sweden and will include some regional travel to customers in other parts of the Nordics and Baltics. You may be asked to occasionally join meetings in Fluence offices in Amsterdam, the Netherlands and Erlangen, Germany. \n\n\n\n\n\n\n\n\n\nFluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel and Sales jobs that are similar:\n\n
$60,000 — $150,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAmsterdam, Netherlands
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Us: \n-Verifiable is a modern digital infrastructure for the Healthcare industry. Our software helps companies license and credential doctors and other healthcare workers so that they can more quickly provide care to those who need it. Our API-first platform is the only one of its kind, connecting directly to hundreds of sources and automating provider data verifications instantly to speed up credentialing and simplify network management. \n-We’ve grown to over 100 employees in less than 4 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. See our announcement here! \n\n\n\nResponsibilities \n* Proactively manage customer relationships from launch hand-off through renewal and beyond.\n* Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.\n* Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.\n* Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.\n* Diagnose root causes and recommend corrective actions, if the customer is not achieving key objectives.\n* Support renewals through regular quarterly account reviews and business planning.\n* Collect customer product requests and contribute to agile prioritization through Verifiable’s development process. \n* Provide ongoing recommendations and serve as the voice of the customer to internal teams.\n\n\n\nAbout You \n* 3+ years of experience in a customer success or account management role in an enterprise SaaS environment.\n* Proficient Salesforce experience, strong knowledge preferred\n* Ability to thrive in a highly ambiguous environment. Startup experience required.\n* Proven track record to interact with and drive projects at C-level, VP, and Director client levels, collaborate with customers, and to set and manage expectations.\n* Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.\n* Outstanding interpersonal skills with a broad range of external and internal teams.\n* Ability to communicate effectively via phone, web conference, and in writing.\n\n\n\n\n\nMore About Verifiable:\n-Our software is used by healthcare companies, payer organizations, and provider organizations like Humana, Modern Health, and Grow Therapy. \n-We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.\n-We value the many benefits of remote work, so we’re fully distributed across the US and internationally. We’re not limited by location in finding the best talent to build a world-class team! \n-Our People team provides us with comprehensive health, vision, and dental benefits, along with 401k and unlimited PTO. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n\n\nReporting to the Director of Technical Delivery, the Developer Operations (DevOps) Manager plays a crucial role in overseeing the integration of development and operations teams to improve collaboration, streamline processes, and enhance the overall efficiency of software development and deployment. We are looking for someone hands-on, customer-centric, collaborative, with a positive attitude. \n\n\nThe DevOps manager is responsible for standing up DevOps capability by successfully implementing tools, processes and automation that will accelerate the delivery of high-quality solutions by the delivery and operations team.\n \n The person in this role will define the DevOps related tools, deployment requirements, operate source code management, CI/CD systems and test tools. The DevOps Manager will also be responsible for release management and effective execution of environment strategy, deployment, and release activities. This role will collaborate with delivery and operations teams to ensure quality and timeliness of each release and a smooth hand-off with the Ops team.\n\n\n\n\nKey Responsibilities:\n\n\n•Plan, build, and implement the roadmap for DevOps strategy, tool chain and orchestration\n•Research, evaluate, select, and implement tools and technologies that facilitate automation and streamline processes.\n•Collaborate with infrastructure and operations teams to ensure the availability, performance, and security of systems.\n•Develop and maintain automation scripts for deployment, configuration management, and monitoring.\n•Collaborate with the QA Lead to implement test automation practices. Own and execute DevOps and automated testing strategy to ensure quality of releases.\n•Foster collaboration between development, operations, and QA team members to improve communication and efficiency.\n•Implement best practices for continuous integration, continuous delivery (CI/CD), and automated testing. Ensure version control is implemented and integrated as part of CI/CD automated builds, establishing guidelines for branching, merging and readiness for implementation. \n•Perform release management duties like define, communicate, and coordinate release strategy and activities across multiple teams/stakeholders. Compile and distribute release plans and release notes, gather, and share feedback with business partners and share release metrics. \n•Ensure all releases go through appropriate levels of review and approval.\n•Perform environment and deployment management activities such as coordinating sandbox refreshes, tracking development work through lifecycle, ensuring deployments adhere to change procedures, ensuring documentation is completed and adheres to standards.\n•Manage and ensure compliance with IT structures, processes and technologies while maintaining knowledge of and leverage IT industry technologies and trends.\n•Implement security best practices throughout the development and deployment processes ensuring compliance with industry standards and regulations.\n•Act as subject matter expert, providing technical leadership and sharing your expertise with team, driving best practices for coding, testing, and deployment.\n•Implement and maintain monitoring solutions to detect and respond to incidents proactively, driving, and participating in high priority incident calls and emergency activities outside of standard office hours as needed.\n•Develop and execute incident response plans to minimize downtime and impact.\n\n\nRequired Experience: \n\n\n•A strong background in both software development and IT operations, with focus on automating and optimizing the end-to-end software delivery process.\n•3+ years of hands-on experience in DevOps and CI/CD pipeline automation in Azure, Copado, or other DevOps tools with strong knowledge of DevOps practices, CI/CD pipelines, automation tools, and cloud technologies.\n•5+ years pipeline orchestration and release management including generation of software builds, debugging build failures, scripting.\n•5+ years of experience and knowledge in deploying source code management, testing and deployment orchestration tools (Git/Bitbucket, Jenkins, Selenium, Cypress, etc.)\n•5+ years of experience with databases/datastores (e.g., NetSuite, Azure Synapse, Azure Databricks, SQL Server, Oracle, MySQL, DB2, Azure Data Lake, AWS, Snowflake, MongoDB, Cassandra etc.)\n•5+ years of working knowledge and experience with Jira, Confluence, Salesforce Cloud and Salesforce integrations.\n•Experience with DevOps implementation with Salesforce applications highly desired.\n•Bachelor’s degree in Computer science, Information Technology, or a related field with experience.\n•Experience with containerization (e.g., Docker, Kubernetes) and orchestration.\n•Proficient in scripting languages (e.g., Shell, Python, Ruby, etc.).\n•Familiarity with Agile and Scrum methodologies.\n•Strong written and verbal communication skills for technical and non-technical audiences. \n•Problem solving and translating business needs into creative technical requirements and designing, developing, and testing solutions. \n•Strong organization, time management, and multi-tasking skills along with technical project management abilities. \n\n\n\n\n\n\n\n\n$120,000 - $140,000 a year\n\n#MGLI\n#MG1\n#Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, DevOps, Cloud and Senior jobs that are similar:\n\n
$47,500 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho We Are; What We Do; Where we’re Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nMagnet Forensics is in search of a seasoned Customer Success Manager dedicated to enhancing our corporate sector customers' overall experience during their engagement with our products and interactions with our organization. As a key player in this role, you will be responsible for nurturing the complete customer journey with Magnet, encompassing initial onboarding, regular customer touch-points, technical support, training, and soliciting valuable product feedback and feature requests. \n\n\nThe mission of the Customer Success Manager extends to guaranteeing that these proactive efforts deliver a positive customer experience organically and results in contract renewals and potential expansion opportunities.\n\n\n*The coverage for this role is focused on EMEA and APAC. \n\n\n\nRole Responsibilities:\n* Manage customer 360-degree (C360) view and ensure stakeholders have insightful data at the right time;\n* Execute successful customer onboarding and implementation, including product, network, and license set-up;\n* Be the trusted partner for the customer on product features and functionality;\n* Build lasting customer relationships for the team;\n* Collaborate with pre-sales in order to have a seamless bridge between sales and post-sales activities;\n* Collaborate closely with internal team members to support renewals and expansion opportunities;\n* Leverage business intelligence and proactive customer interaction to verify customer experience is always top-notch;\n* Be the primary customer advocate within the company and manage any challenges that may arise;\n* Support and work with internal teams to resolve any customer complaints;\n* Collect and advocate for customer training requirements;\n* Responsible for moderating Magnet’s User Communities in order to foster community interaction, improve customer experience, and increase sharing of best practices.\n\n\n\nQualifications:\n* Experience in a customer facing role providing exceptional customer experience;\n* Technical account management skills and the ability to speak to technical functionality of a product to both technical and non-technical audiences;\n* Self-driven and proactive;\n* Excellent verbal and written skills, with sufficient mobile device and computer literacy to speak to the product capabilities;\n* Highly organized and ability to multi-task;\n* Excellent team-working skills.\n\n\n\nNice to Haves: \n* Being Multi-lingual (Reading, Writing, and Speaking) - with an emphasis on German, French, or Italian;\n* Experience working in Digital Forensics or Incident Response;\n* Experience working in Salesforce CRM and Gainsight.\n\n\n\n\n\nThe Most Important Thing: \n· We’re looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences: \n· Greater Good – We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world. \n· Respect – We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities \n· Innovation – We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors. \n· Teamwork – We collaborate internally and externally, while caring about each other and listening to our customers. \n\n\nWe’re committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Mobile and Sales jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
The Role\n\nLeafLink seeks a Retail Account Manager to join our growing team. You will work directly with our retail clients, Account Executives, and various internal teams to guide our retail customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for someone with a successful track record of building deep relationships with retailers to expand our reach and deepen our engagement. You will work with a cross-functional team to not only push retail engagement with LeafLink’s platform but to contribute to LeafLink’s overall success. You will also work with our seller account management team, partnering to deliver success in accounts specializing in manufacturing cannabis brands and retail. As the voice of the customer for our retailers, you will collect and share feedback with internal stakeholders, helping to shape the future strategy for the buy-side of LeafLink’s marketplace. You will also provide strategic guidance that reflects best practices, technical expertise, and industry acumen.\n\nThis role is highly collaborative. You are a good fit for this position if you are a proactive self-starter who is comfortable with change, enjoys a fast pace, an excellent communicator, and can juggle many tasks and deadlines.\nWhat You’ll be Doing \n\n\n* Serve as the key Retail Account Management team member on your book of business, working together with Account Executives and other solution line specialists to grow the customer’s adoption and loyalty across all aspects of the LeafLink platform\n\n* Be a trusted LeafLink partner to the retail book of business and help retailers become successful by demonstrating the opportunities available through LeafLink’s marketplace & financial service solutions\n\n* Take accountability for the success of your LeafLink customers, their satisfaction, and the value they get from LeafLink’s marketplace & financial service solutions by taking their perspective and business needs as priority\n\n* Constantly strive to expand your retail clients’ LeafLink usage and adoption through thoughtful outreach, training, customer check-ins, and meetings\n\n* Proficient in cross-selling and upselling by effectively identifying and capitalizing on opportunities to offer additional services to retailers, resulting in increased revenue and enhanced customer satisfaction\n\n* Develop and manage multi-layer relationships with the cannabis industry’s largest retailers, identifying potential new opportunities with partners and ensuring those relationships support key growth, monetization, and product initiatives of the company\n\n* Strive to meet your quarterly goals comprising of retail engagement & adoption metrics and your cross-sell and upsell quotas\n\n* Leverage data to identify gaps that retail clients may have in running their businesses as efficiently as possible on LeafLink, and act on providing solutions to help them improve\n\n* Become a LeafLink platform expert, following all new product releases and identifying high-priority updates to customers\n\n* Ensure client satisfaction and long-term loyalty, manage client expectations, and solicit and act on client feedback\n\n* Contribute to standardized customer engagement sequences as the key member of the client’s account team\n\n* Work closely with our Sales, Marketing, Product, and Support teams to deliver exceptional client experiences and be the true voice of the retail marketplace solution & financial services customer.\n\n* Track and follow up on high priority Product tickets to ensure timely resolution\n\n* Track all retail customer updates, status changes, and touchpoints through Salesforce CRM\n\n* Maximize usage of all Account Management tools to their full potential to support positive customer relationships\n\n* Identify opportunities to improve our current processes, tools, reporting, and documentation\n\n* Willingness to travel up to 30% of the time.\n\n\n\nWhat You’ll Bring to the Team\n\n\n* Business degree or equivalent professional experience preferred.\n\n* 3+ years of experience in a consultative customer-facing role with an enterprise software or FinTech SaaS organization.\n\n* 3+ years communicating technical software including feature demonstrations, functionality overviews, and best practice sharing with VIP, technical, and non-technical end users\n\n* A solid understanding of the current landscape in the legalized Cannabis industry\n\n* Proficiency in operational payment cycles and inventory management\n\n* Exceptional communication, interpersonal, and presentation skills\n\n* Track record of building and maintaining strong customer relationships virtually as well as in person\n\n* Strong ability to facilitate meetings with customers and users of various levels of professional seniority and technical skill\n\n* You have a track record of achieving and exceeding your targets.\n\n* Problem solver and builder mindset with a strong ability to work cross-functionally to deliver results\n\n* You are a successful self-starter who can provide pioneering suggestions from your in-market experience and customer relationships\n\n* You possess the ability to excel in a fast-paced startup, and you thrive in a dynamic environment that is constantly evolving and changing\n\n* Proficient in Salesforce\n\n* Preferred experience with Salesloft, Sigma, and/or other advanced analytics tools \n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - you’re going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLink’s success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment. They liaise with multiple Tier 2 groups to resolve customer cases. They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAs a LATAM Commercial Account Executive you will be responsible for managing deal cycles from generation to close across the LATAM region. You will be the primary contact with the customer and have the responsibilities of demoing Pendo, providing technical assistance, successfully navigating a proof of concept, and negotiating contracts. A successful candidate will maintain a startup mentality and can grow a new region from the ground up. You will partner with Sales Development Representatives as well as our Sales Engineers. We look for people who are intellectually curious, possess business acumen specifically around Saas software sales, and have a high technical aptitude. As a Commercial AE you are accountable for the plan to hit your territory goal and will enjoy the full support of the company to make you successful. You will be surrounded by a great team of people from whom you can learn from and grow your career with. We also want to learn from you. \n\nRole Responsibilities \n\n\n* Work full-cycle deals from demo complete to close\n\n* Research and target new business opportunities using prospecting tools\n\n* Build and manage an account priority plan\n\n* Learn and demonstrate the Pendo platform to new prospective customers\n\n* Lead effective value discovery to truly understand customer needs\n\n* Navigate a customer through a 7 day free trial and proof of concept\n\n* Negotiate contracts, review legal terms\n\n* Deploy In depth SaaS sales training with MEDDIC and Force Management methods\n\n* Record and document all sales activities in Salesforce.com\n\n* Successfully utilize all sales tech tools\n\n\n\n\nMinimum Qualifications \n\n\n* Fluent in Portuguese and English (verbal and written fluency in a professional environment)\n\n* 2+ years of closing experience in an B2B SaaS environment\n\n* Demonstrated consistent track record of goal attainment\n\n* Possess an understanding of SaaS financial metrics\n\n\n\n\nPreferred Qualifications \n\n\n* Training with MEDDIC and Force Management a plus\n\n* Willingness to learn in a high paced sales environment\n\n* Ability to embrace feedback and hold yourself accountable\n\n* Accelerated business acumen\n\n* Curiosity, drive, and growth mentality \n\n\n\n\nPendo Description:\n\nPendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.\n\nCome join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.\n\nEEOC\n\nWe are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.\n\nAccessibility\n\nPendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.\n\nCompensation\n\nOur salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits and other reward opportunities we provide.\n\nThe expected salary range for this role to be performed Remote is $115K - $140K OTE (50/50 split).\n\nIndividual pay rate decisions, including offers made within and over the expected salary range, are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to peers at the company.\n\n#LI-remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRaleigh, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs UpKeep’s Sales Operations Manager, you will be in a pivotal role to enable our Sales teams to be more efficient and effective. Your ultimate goal is to drive more high-quality revenue from lead gen to customer acquisition, to retention. You will own important functional areas such as tooling, internal processes and standards that drive our marketing, sales cycle, and customer journey. You will partner closely with members of our marketing, sales, and customer success teams to drive a strategic operations roadmap and ensure the teams are supported day-to-day. Our ideal candidate has a proven track record of successfully supporting a rapidly growing GTM team. \n\n\nThis role requires a passion for data, self-motivation, detail oriented and excellent problem-solving abilities. Ability to deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and drive towards simple solutions to complex problems. \n\n\n\n ESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Partner with GTM Leadership to define the sales operations strategy as it aligns and integrates the customer-facing teams (marketing, sales, customer success)\n* Partner with GTM leadership to define, build, and optimize the lead, sales cycle, and post sales cycle process to improve our pipeline throughput & retention initiatives\n* Manage relationship and program execution with strategic outsourced rev ops agency, reporting on project progress weekly and monthly\n* Build and maintain the Sales automation stack to ensure clean data synchronization between core systems such as Salesforce, Salesloft, etc.\n* Partner with Sales Leadership to centralize KPI dashboards for all revenue-generating teams\n* Proactively monitor and strive to maintain high levels of data quality, accuracy, process adoption, and consistency across all GTM functions\n* Enable a best-in-class sales forecast, pipeline, and operating cadence. This will include everything from gathering data, improving predictive measures, running analysis, reporting, territory creation and planning\n* Partner with cross-functional teams to review operational procedures, and develop scalable processes and solutions to address any inefficiencies, including ongoing documentation\n* Hands on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc. \n* Act as a consultant to provide support for all GTM systems\n* Support in Territory design for new logo / account management / BDR teams\n\n\n\nEXPERIENCE \n* Bachelor’s degree in MIS or related field \n* Preferred Certified Salesforce.com Administrator (ADM-201)\n* Experience managing and supporting sales needs and questions around systems such as SFDC, Salesloft, ZoomInfo, etc.\n* 3+ total years of operating experience in either Sales Operations, Revenue Operations or Operations ideally at a B2B SaaS company\n* Managing, triaging, and resolving user submitted issues via ticketing system(s) \n* Advanced Google sheets/Excel skills (Macro, Pivot Tables, VLOOKUP) \n\n\n\nKNOWLEDGE\n* Strong verbal and written communication skills to influence others at all levels and across all functions within the organization to rally behind shared business goals\n* Ability to communicate effectively with technical personnel as well as with business users. \n* Handles multiple competing priorities in a fast-paced, deadline-driven environment \n* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users \n* Relational databases, data modeling, and ETL tools \n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n$145,000 - $150,000 a year\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States / Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Augmedix:\n\n\nAugmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.\n\n\nAugmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR. \n\n\nAugmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.\n\n\nAugmedix is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.\n\n\nAbout the Role:\n\n\nThe Data Analyst role is a member of the Revenue Strategy and Analytics team and will focus on improving the reporting and analytics capabilities of the function. This position primarily focuses on marketing and new sales analytics, aiming to improve data-driven decision-making within the organization. With an emphasis on reporting, analytics, and forecasting, this role plays a pivotal part in optimizing sales efficiency and strategic marketing efforts. The individual in this role will help create dashboards, generate various reports, and contribute to a wide array of analytics projects. Furthermore, they will support the management team in implementing data-driven strategies to enhance revenue and marketing performance. This role offers an opportunity for career growth, including technical and consulting experience. \n\n\n\nResponsibilities:\n* Dashboard Creation: Collaborate with Marketing & New Sales teams to develop and refine Salesforce reports and SiSense dashboards.\n* Real-Time Reporting: Create real-time, monthly, quarterly, and yearly reports for the Revenue Organization, ensuring the effective communication of key metrics and learnings from the data.\n* Bookings Forecasting: Work with colleagues to enhance pipeline generation and bookings forecasting capabilities, contributing to better revenue projections.\n* Predictive Analytics: Contribute to the improvement of marketing and sales predictive forecasting, with a focus on building automated forecasting systems for top-of-funnel metrics.\n* Marketing Analytics: Enhance marketing analytics by diving deep into areas such as content efficacy, paid ad performance, and collaborating closely with marketing function owners.\n\n\n\nRequirements:\n* 1-3 years of relevant experience.\n* A bachelor's degree in a related field such as mathematics, statistics, computer science, economics, or a related quantitative discipline is preferred.\n* Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R or Python).\n* Familiarity with data visualization tools like Tableau, Power BI, or matplotlib for presenting findings.\n* A meticulous approach to data to ensure accuracy and reliability in analysis.\n* Strong written and verbal communication skills to convey findings and insights effectively to both technical and non-technical stakeholders.\n* Healthcare and/or health technology experience is a plus\n\n\n\n\n$75,000 - $90,000 a yearSalary range is listed above. There are several factors that determine final pay for a position including location and experience. Total compensation will typically include salary + performance bonus + equity.\n\nAugmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Marketing and Sales jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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