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PointClickCare is the #1 cloud based healthcare software provider helping long term and post acute care (LTPAC) providers navigate the new realities of value based healthcare. PointClickCare helps healthcare providers meet the challenges of senior care...
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💵 Salary
🎪 Benefits
🏢 PointClickCare
❌ Clear 22 results
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Content Writer CanadaPointClickCare 🌏 Worldwide 💰 $60k - $80k* |
SystemSecurityTechnicalRecruiterWriterSupportSoftwareUIUXCloudManagementContentHealthcareFull-Time |
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PointClickCare is hiring a
Remote Content Writer Canada\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\n \nAbout the Role:\n\n\nA Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.\n\n\nA Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.\n\n\n\n\n\nKey Strengths: \n* Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.\n* Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.\n* Understand how to structure language in both XML and JSON formats.\n* Worked in authoring and publishing content management systems (CCMS).\n* Background working in agile development with cross-functional teams including Product Management, and Engineers.\n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills. \n\n\n\nBonus Skills: \n* Domain and industry knowledge a plus. Previous PointClickCare and/or EHR equivalent software experience an asset.\n* Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.\n* A portfolio of work you have done. Including instructional documentation.\n\n\n\n\n\n$78,100 - $84,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package for full-time employees. The CAD base salary range for this position is $78,100 - $84,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n#LI-AT1\n #LI-Remote\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud and Cloud jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Systems AdministratorPointClickCare🌏 Worldwide 💰 $40k - $95k* |
SystemSecurityTechnicalRecruiterSupportSoftwareTravelApplescriptCloudAdministratorManagementLeadSeniorOperationalReliabilityHealthcare |
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PointClickCare is hiring a
Remote Systems Administrator\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\nJob Summary:\n\n\nSystems Administrator will be part of the Modern Workplace and Technology team under the Technology Support & Services department. They work closely with multiple teams to ensure that cloud and system resources are provisioned, managed, and maintained efficiently. \n\n\n Tasks include deploying, configuring and maintaining cloud and on-premises systems and services for all office locations, managing access permissions, monitoring and optimizing performance.\n\n\nWhen operational issues escalate, this candidate acts in a tier 2 role to investigate, troubleshoot and resolve them promptly. Provides root cause analysis and provides solutions, besides working on projects and escalations, System Administrator also provides technical support oversight to cross functional teams for operational and project delivery. \n\n\nCollaborates on planning, designing, implementation and maintenance with team members and other departments.\n\n\nIn summary, System Administrator plays a critical role in managing, securing, and optimizing cloud & on-premises environments, contributing to the overall efficiency and reliability of an organization’s IT infrastructure.\n\n\nKey Responsibilities:\n\n\n\n\n•Administration of Jamf and Intune for endpoints\n•Build and prepare packages for automated deployment and self service\n•Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance\n•Work with Identity Team on creating and managing Conditional Access Policies\n•Follow security best practices and implement agreed baselines under the guidance of senior staff\n•Triage any outages/critical issues including providing resolution and RCA\n•Maintenance and management of software, printing and AV endpoints \n•Review and contribute to department developed standard operating procedures \n•Identify efficiencies and areas for improvement, create standard operating procedures and lead training\n•Review Service-Now tickets and update in a timely manner\n•Create endpoint reports for stakeholders as requested\n•When issues arise, the System Administrator troubleshoots and resolves them promptly. \n•Provides technical support to end users and address operational challenges\n•Actively participate in team meetings and collaboration opportunities including travel to local and remote offices\n•The System Administrator implements security measures, monitor access controls, and address any vulnerabilities or risks. \n•Plays a vital role in safeguarding sensitive data and maintaining regulatory compliance.\n•System Administrator monitors the performance of systems managed by the Technology team\n•Ensure that the systems and services are optimized and meets the organization’s requirements.\n•Other tasks include, preparing technical and user documentations, follow change management processes, participate in team meetings, track project timelines and provide status updates.\n•Responsible for incident responses; working in tandem with application/service support teams to ensure reliable service availability and uptime.\n\n\nYour Key Strengths: \n\n\n\n\n•Bachelor's Degree or equivalent diploma in Information Technology or Computer Science. \n•3+ years of experience in administering Jamf, Intune, \n•5 years of experience in a System Administrator role within Information Technology. \n•Implementing, operating, and maintains software distribution and end-point client administration tools through JAMF Cloud server.\n•Minimum of 3 years of experience in a System Administrator role within Information Technology.\n•Proficiency in working with Azure, M365. Intune. \n•Experience working with Terminal and creating /modifying Shell, Python, and AppleScript scripts to achieve automation and endpoint configuration\n•Analyze problems, identify solutions, and implement fixes.\n•Good understanding of key technological concepts such as information security, risk assessments, compliance, and auditing is preferred.\n•Jamf 300 and Azure Certifications\n•Detail-oriented, organized, and able to manage multiple tasks simultaneously\n•Effective communication skills, pragmatic, keen attention to detail, and strong problem-solving skills.\n\n\n\n\n\n\n\n$68,000 - $80,000 a yearCanada: \nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $68,000 to 80,000 + 5% performance-based bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\nNon-Overtime Eligible \n\n#LI-MG1\n #LI-Remote\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Cloud and Senior jobs that are similar:\n\n
$40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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UX Researcher CanadaPointClickCare💰 $30k - $50k* |
UXDesignSecurityRecruiterSupportTestingCloudAnalyticsHealthcare |
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PointClickCare is hiring a
Remote UX Researcher Canada\nPointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.\n \nAt PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.\n \nJoin us and be part of a team that is making a real impact.\n \nTo learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.\n\n\nThe UX Researcher role helps drive strategic and tactical iteration of our products by conducting research, performing usability studies, and evaluating and presenting qualitative and quantitative data to help the Product and UX team better understand what would make a user’s experience more intuitive and successful.\n\n\n\nKey Responsibilities\n* Responsible for user outreach discovery and validation activities including use case discovery, persona and journey mapping development and usability testing. They are the expert on the team that ensures product gains feedback that is unbiased standardized. Provides project leadership to other researchers and designers on an initiative as appropriate. \n* Leads or participates in design workshop activities to help the team generate data-informed solutions. Strategizes and determines project needs/methodologies and is able to communicate strategic decisions to leadership and stakeholders effectively. \n* This role interprets data from user calls to provide useful insights to Product, UX Design, and Engineering. Quickly performs analysis and synthesis using various tools and methodologies. \n* They collaborate with internal SMEs, customer success, data science, and customer insights to assist in maturing the team's understanding of personas, journeys, and use cases. \n* Articulates the outcomes of research activities to leadership and other stakeholders to demonstrate work achieved during D&D and Delivery and assists Product Managers and UX Designers in adopting research best practices.\n* Other duties as assigned.\n\n\n\nQualifications & Skills\n* Highly motivated, results-driven person, who has strong UX research skills, a true passion for their work and desire to make their projects succeed.\n* Demonstrated ability to collaborate with other team roles to enculturate user-centered outcomes.\n* Bachelor’s degree in psychology, statistics, human-computer interaction, information systems or a related field.\n* Experience as a user experience researcher or similar role with a customer focus.\n* Demonstrated ability to synthesize real user feedback into insights that drive user-centered decision making for a broad audience.\n* Demonstrated written and verbal communication skills, including techniques to persuade and negotiate and the ability to articulate alternative approaches.\n* Experience in research tools such as Dovetail, Optimal, UserZoom, User Testing and/or SurveyMonkey and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics.\n* Knowledge of key design tools such as Figma, Miro, and Adobe Creative Cloud.\n\n\n\n\n* #LI-AT2\n\n\n\n\n\n\n$111,000 - $120,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $111,000 - $120,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\nPointClickCare Benefits & Perks:\nBenefits starting from Day 1!\nRetirement Plan Matching \nFlexible Paid Time Off\nWellness Support Programs and Resources\nParental & Caregiver Leaves\nFertility & Adoption Support\nContinuous Development Support Program\nEmployee Assistance Program \nAllyship and Inclusion Communities\nEmployee Recognition … and more!\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing and Cloud jobs that are similar:\n\n
$30,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote - US/Canada
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Customer Support Lead Solutions AnalystPointClickCare🌏 Worldwide 💰 $60k - $90k* |
AnalystSaaSSecurityTrainingTechnicalRecruiterSupportSoftwareWebTelecommutingLeadSeniorHealthcare |
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PointClickCare is hiring a
Remote Customer Support Lead Solutions Analyst\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n Use technical expertise to provide clear direction for cloud-based healthcare solutions customer support team. Help resolve cases by advising on next steps, determining long term strategies, and involving relevant parties. Produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application. Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system. Facilitate the resolution of a full range of complex technical issues by way of research, log analysis, problem recreation, working with other internal teams, to deliver quality, high satisfaction outcomes for our customers. Mentor less experienced team members on trouble shooting SaaS products, technical knowledge, best practices, internal processes, and soft skills through formal knowledge transfers. Assist in selecting & training team staff. Drive training, technical knowledge, and KCS adoption for the team and organization. Exceed established service delivery guidelines and key performance indicators. \n\n\n\n\n\nMinimum Requirements\n* Bachelor’s Degree in Computer Science, Engineering, or closely related field, plus two (2) years of experience in a computer software professional position, to include: supporting and trouble-shooting web-based software applications using diagnostic tools; customer support; Jira, SQL, PL/SQL, and TSQL. Telecommuting permitted\n\n\n\n\n$76,000 - $82,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $76,000 - $82,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter and Senior jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or In Office
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Customer Success Manager Senior LivingPointClickCare💰 $55k - $108k* |
ManagerSecurityConsultingRecruiterGrowthTravelStrategyManagementSeniorSalesHealthHealthcareExecutive |
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PointClickCare is hiring a
Remote Customer Success Manager Senior Living\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nReporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.\n\n\nTravel Requirement - 50%\n\n\n\nKey Responsibilities:\n* Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization (administration, IT, clinical, financial, etc. including C-Suite) \n* Demonstrates a fluid understanding of all market segments and lines of business by contributing to cross functional initiatives and discussions. \n* Advanced understanding of product, industry, and company and apply a prescriptive approach to relevant value-based customer conversations.\n* Leverages PointClickCare Customer Success methodology and exceptional communication skills to build a comprehensive strategy to align on customer initiatives, goals and outcomes. \n* Develop joint customer success plans that include agreed upon scope, shared metrics, user engagement, sophistication of usage, adoption plans, timelines and communication.\n* Eliminates barriers to customer advocacy and expansion.\n* Facilitates Executive Business Reviews with between economic decision makers and PointClickCare executive sponsors to drive business alignment on desired outcomes.\n* Works as a Trusted Advisor to provide strategic guidance and a path to value with Customer Executive Leadership and internal account teams. \n* Work cross functionally with internal teams to maximize expansion, adoption, and retention of tools. Exceptional balance of revenue growth and retention outcomes. \n* Works closely with the Account Executive in identifying and uncovering possible sales expansion opportunities to achieve organizational goals.\n* Providing early warning and turnaround strategies that focus on customer health and mitigate churn\n* Act as a point of escalation, when required, to help manage customer expectations, and develop Save plans for at-risk accounts.\n* Advocates on behalf of accounts with other departments in PointClickCare by developing positive internal working relationships.\n* Builds and maintains a portfolio of reference accounts\n* Demonstrates empathy in all customer dealings. \n* Consistently demonstrates tact and confidence when engaging in difficult conversations.\n* Lead strategic Customer Success initiatives. \n* Onboards and provides mentorship to new team members to the Customer Success Organization.\n* Effective working with multiple levels of the customer organization. \n* An excellent communicator/speaker able to quickly gain buy-in.\n* Flexible when facing tough calls and embraces difficult conversations. \n* Dedicated to meeting customer and company expectations. \n* Conveys outcomes and objectives timely via written documentation.\n* Exceeds all KPI targets, including NRR, while maintaining strong client relationships. \n* Complete CSM Certification within 12-months of hire.\n\n\n\nRequired Experience:\n* You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. \n* Experience in a customer-facing role within a Saas/tech company \n* Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers. \n* Proven track record of sustaining and growing complex relationships.\n* Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. \n* Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.\n* Proven proficiency in data analysis including interpreting and translating results.\n* Bachelor’s degree in a relevant field or equivalent practical experience\n* Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style.\n* Experience using a CRM tool (Salesforce and/or Gainsight)\n\n\n\n\n$115,000 - $134,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $115,000 - $134,000 + bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Recruiter, Travel, Senior and Sales jobs that are similar:\n\n
$55,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote, USA
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Senior Software EngineerPointClickCare💰 $60k - $110k* |
SoftwareC#SaaSAnsibleSystemSecurityRecruiterTestingUICodeWebScrumJavaScriptCloudGitAPIMicrosoftManagementSeniorHealthcareEngineer |
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PointClickCare is hiring a
Remote Senior Software Engineer\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nJob title: Senior Software Engineer\n\n\nThis role is associated with the QuickMAR by PointClickCare eMAR platform\n\n\nWhat your day-to-day will look like:\n· Identify, prioritize and execute tasks in the software development life cycle\n· Work with business to iterate over software requirements\n· Develop tools and applications by producing clean, efficient code\n· Automate tasks through appropriate tools and scripting\n· Analyze and debug systems\n· Perform validation and verification testing in a test-driven manner\n· Review the work of others and invite others to review your work\n· Collaborate with internal teams and vendors to fix and improve products\n· Ensure software is up-to-date with latest technologies\n· Refactor, optimize, and improve the QuickMAR by PointClickCare platform used by our customers in the senior care industry.\n \nWhat qualifications we’re looking for:\n· Extensive experience writing clean C# / ASP.NET MVC / .NET code that performs well at scale in both Windows client (WinForm) and IIS web application contexts\n· In-depth knowledge of relational databases (e.g. Microsoft SQL Server, MySQL) Must have a deep understanding of Microsoft SQL Server and related functions such as SSRS\n· Solid experience writing RESTful API endpoints along with maintaining SOAP-based interfaces \n· Absolutely love TDD and have a working knowledge of it.\n· Experience with UI development & frameworks such as ASP.NET MVC along with AngularJS, JavaScript & CSS\n· Proficient in GIT and release/branch management strategies\n· Experience using system and performance monitoring tools (e.g. New Relic, DataDog, SolarWinds)\n· Excellent organization, critical-thinking and personal leadership skills\n· Self-starter with the ability to deliver with minimal supervision\n· Being okay with the uncomfortable feeling that comes from learning new things\n· Team player, Analytical mind with problem-solving aptitude\n· Experience within an Agile context and have a deep understanding of empowered scrum teams and Agile project management software such as Jira\n· Proven experience as a great Engineer\n· BSc/BA in Computer Science or a related degree Would consider relevant experience as well\n \nBonus points for:\n· Experience developing in WinForms\n· Experience with Docker, Kubernetes and Istio \n· Experience with automated testing frameworks (e.g. Selenium, Cypress, RestAssured).\n· Experience with Ansible / Jenkins or CI/CD pipelines\n· Windows and IP networking knowledge\n· Experience with AWS/Azure cloud services or equivalent\n· Experience working on a SaaS product \n· Experience with Service Oriented Architecture \n· Rotation-based on-call experience with production-grade systems \n· Has mentored others in a professional setting \n\n\n\n\n$139,000 - $157,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The USD base salary range for this position is $139,000-157,000+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all USD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n\n\n#LI-Remote\n#LI-AV1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Testing, JavaScript, Cloud, Git, API, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote, USA
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Sr Product ManagerPointClickCare🌏 Worldwide 💰 $60k - $110k* |
ManagerDesignSaaSSecurityTechnicalSupportScrumVoiceStrategyManagementSeniorHealthHealthcareEngineering |
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PointClickCare is hiring a
Remote Sr Product Manager\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\n\n\nPosition Summary:\n\n\nIn this role, you contribute to the vision and strategy for your assigned platform products such as Identity Management, Role-Based Access, Secure Data Exchange. You define and own roadmaps, and drive execution and delivery of services and APIs to ensure overall success across the entire product portfolio. Your direct customers will be internal product consumers, and you will play an instrumental role in enabling the organization to bring new solutions to the market that transform the way healthcare is provided. To succeed in this role, you draw upon your knowledge and experience of building shared services that accelerate development and time-to-market for multiple product consumers. You are data and insight driven, and you bring a collaborative approach to this cross-functional role to ensure successful customer and business outcomes.\n\n\n\n\nKey Responsibilities:\n\n\n•Understand company strategy and how it connects to product strategy and assigned scope.\n•Become the product expert for your assigned scope, from functionality to how the product creates value for the customer and user. \n•Serve as the voice of the customer to a scrum team inclusive of engineering and UX, partnering with engineering leads to manage ceremonies associated with product delivery. \n•Maintain a prioritized backlog and write user stories, acceptance criteria, and other artifacts to support engineering teams in delivering on product priorities\n•Continuously assess ways to improve products and services. \n•Identify, communicate and bring the right people together to manage risks timely and effectively\n•Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible\n•Build and maintain strong relationships with internal and external stakeholders\n\n\nRequired Experience: \n\n\n•Bachelor’s degree in business, computer science, or a healthcare-related field of study.\n• Experience with SaaS or PaaS products. \n• Strong work experience cross functionally with Engineering or Technical Groups.\n•4+ years of experience in a Product Management \n•Experience working in the health care industry \n•Strong written and oral communication skills with internal and external stakeholders\n•Excellent analytical and organizational skills and task management\n•Demonstrated ability to manage products, innovation, and a general curiosity and drive for building great products. \n•Knowledge of Agile processes is required and familiarity with Design Thinking is a plus.\n\n\n\n\n\n\n$113,000 - $130,000 a year\n\n#MG \n\n\n\n\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Senior jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Project Coordinator 6 MonthsPointClickCare🌏 Worldwide 💰 $60k - $90k* |
SalesforceSecurityConsultingRecruiterCoordinatorSupportEduMicrosoftStrategyManagementSeniorHealthcareNon Tech |
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PointClickCare is hiring a
Remote Project Coordinator 6 Months\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\nAs part of our Strategy and Continuous Improvement team, the Project Coordinator is accountable for coordinating activities related to project creation, data cleansing & investigation while working with multiple department teams through the entire project lifecycle. Project Coordinator will support the implementation of new tools, policies, and processes.\n \nThe Project Coordinator will report directly to the Sr. Resource Manager\n\n\n\nKey Responsibilities:\n* Completing tasks related to project activities such as project creation, generic resourcing and project budget updates.\n* Utilization of Kantata and Salesforce\n* Maintain communication portals – MS Teams, mailbox, calendar.\n* Investigating incomplete, inaccurate deliverables and consulting management for resolution of the discrepancies\n* Support in data cleansing process to ensure that all discrepancies in the database are accurate.\n* Support the Project Managers through project life cycle.\n* Reviewing Monthly Audits for Quality Compliance \n\n\n\nRequired Experience:\n* Excellent organization and time management skills\n* Post-secondary education in a related area to Project Management/Administration\n* Fully proficient in Microsoft Office, SharePoint and other PM tools.\n* Strong oral and written communication skills\n* Outstanding attention to detail and adherence to project deadlines\n* Ability to handle multiple tasks/initiatives in a fast-paced environment\n* Ability to adapt quickly to changing priorities while meeting multiple deadlines.\n\n\n\nAsset to have:\n* Experience with Salesforce and Kantata\n* Project Management certification an asset – PMP/CAPM\n* Good understanding of the activities related to project cycles as established by the PMBOK & Project Management Institute \n\n\n\n\n$57,000 - $65,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $57,000 - $65,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Microsoft, Senior and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or In Office
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Process Analyst Acute & PayerPointClickCare🌏 Worldwide 💰 $60k - $110k* |
AnalystDesignSaaSSystemSecurityTravelSeniorOperationalExcelAnalyticsHealthcareExecutive |
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PointClickCare is hiring a
Remote Process Analyst Acute & Payer\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nJob Summary\n\n\nPointClickCare is seeking a highly motivated, determined, and results-oriented Process Analyst with a demonstrated track record of leading analytics efforts to identify insights that drive actions and enhance our client interactions at scale.\n\n\n By leveraging knowledge of Professional Services best practices, and reporting platforms, including PowerBi and Salesforce, the candidate will drive professional services growth by designing, implementing, and maintaining effective operational processes, as well as building delivery reporting and analytics to enable performance monitoring.\n\n\nThe candidate will have excellent verbal and written communication skills, extensive analytical and process design experience, and proven effectiveness in collaborating with cross-functional teams.\n \nKey Responsibilities\n \n· Completes the full analytics journey from stitching data together, analyzing data, creating powerful visualizations, and automating/implementing solutions that solve business problems.\n - Scopes, builds, maintains, and publishes reports that include key performance indicators, budgets, actuals, and ratios for the professional services team. The reports will be concise and serve an audience, which includes executive and senior leadership.\n· Analyze existing systems and operational procedures, understanding the operational needs and business goals of the company. This will be accomplished by initiating cross-collaborative interviews and conversations and observing workflows.\n· Conduct gap and impact analysis (root-cause analysis) related to as-is processes and desired future-state. Conduct system and process walk-throughs for validation and approval with project and key stakeholders.\n· Performs data analysis and designs ad hoc reporting, as requested by the Professional Services Directors and other members of executive and senior leadership.\n· Own documentation of operational delivery processes including writing, standardizing and version control. Collect relevant data from within the company and from customers, creating databases for data storage and future access.\n \nSkills & Qualifications:\n \n· Bachelor's Degree or equivalent experience, with a degree in information systems, analytics/business intelligence, engineering, mathematics, statistics, other relevant discipline.\n· 3+ years in a similar position at a SaaS company -Advanced SQL skills -Experience with SAS/R/Python or other advanced analytics tools.\n· Experience designing, developing, and implementing data visualization dashboards utilizing Excel and PowerBI or other Business Intelligence tools that provide real-time visibility into performance results\n· The ability to balance between day-to-day demands and long-term project initiatives.\n· Experience in digital analytics / customer analytics / omni-channel analytics with a demonstrated track record of results.\n· Knowledge of predictive/prescriptive statistical modeling and translating insights to action through real-time site personalization and A/B testing. \n· Excellent written and communication skills\n· Excellent organizational, project management, time management, analytical and problem solving skills\n· Strong creative presentation creation skills\n· Experience with PSA (Professional Service Automation) tools like TaskRay, Kimble/Kanta, etc.\n \nTravel: \n \n25% or less within the US, occasional travel to headquarters in Toronto\n\n\n\n\n\n\n\n#LI-Remote #LI-JD1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Senior jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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DevOps ManagerPointClickCare 🌏 Worldwide 💰 $48k - $80k* |
ManagerSalesforceSecurityTechnicalDeveloperSoftwareTestingTestDirectorCodeScrumQuality AssuranceDevOpsCloudStrategyManagementLeadSeniorOperationsGoHealthcareCassandra |
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PointClickCare is hiring a
Remote DevOps Manager\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n\n\nReporting to the Director of Technical Delivery, the Developer Operations (DevOps) Manager plays a crucial role in overseeing the integration of development and operations teams to improve collaboration, streamline processes, and enhance the overall efficiency of software development and deployment. We are looking for someone hands-on, customer-centric, collaborative, with a positive attitude. \n\n\nThe DevOps manager is responsible for standing up DevOps capability by successfully implementing tools, processes and automation that will accelerate the delivery of high-quality solutions by the delivery and operations team.\n \n The person in this role will define the DevOps related tools, deployment requirements, operate source code management, CI/CD systems and test tools. The DevOps Manager will also be responsible for release management and effective execution of environment strategy, deployment, and release activities. This role will collaborate with delivery and operations teams to ensure quality and timeliness of each release and a smooth hand-off with the Ops team.\n\n\n\n\nKey Responsibilities:\n\n\n•Plan, build, and implement the roadmap for DevOps strategy, tool chain and orchestration\n•Research, evaluate, select, and implement tools and technologies that facilitate automation and streamline processes.\n•Collaborate with infrastructure and operations teams to ensure the availability, performance, and security of systems.\n•Develop and maintain automation scripts for deployment, configuration management, and monitoring.\n•Collaborate with the QA Lead to implement test automation practices. Own and execute DevOps and automated testing strategy to ensure quality of releases.\n•Foster collaboration between development, operations, and QA team members to improve communication and efficiency.\n•Implement best practices for continuous integration, continuous delivery (CI/CD), and automated testing. Ensure version control is implemented and integrated as part of CI/CD automated builds, establishing guidelines for branching, merging and readiness for implementation. \n•Perform release management duties like define, communicate, and coordinate release strategy and activities across multiple teams/stakeholders. Compile and distribute release plans and release notes, gather, and share feedback with business partners and share release metrics. \n•Ensure all releases go through appropriate levels of review and approval.\n•Perform environment and deployment management activities such as coordinating sandbox refreshes, tracking development work through lifecycle, ensuring deployments adhere to change procedures, ensuring documentation is completed and adheres to standards.\n•Manage and ensure compliance with IT structures, processes and technologies while maintaining knowledge of and leverage IT industry technologies and trends.\n•Implement security best practices throughout the development and deployment processes ensuring compliance with industry standards and regulations.\n•Act as subject matter expert, providing technical leadership and sharing your expertise with team, driving best practices for coding, testing, and deployment.\n•Implement and maintain monitoring solutions to detect and respond to incidents proactively, driving, and participating in high priority incident calls and emergency activities outside of standard office hours as needed.\n•Develop and execute incident response plans to minimize downtime and impact.\n\n\nRequired Experience: \n\n\n•A strong background in both software development and IT operations, with focus on automating and optimizing the end-to-end software delivery process.\n•3+ years of hands-on experience in DevOps and CI/CD pipeline automation in Azure, Copado, or other DevOps tools with strong knowledge of DevOps practices, CI/CD pipelines, automation tools, and cloud technologies.\n•5+ years pipeline orchestration and release management including generation of software builds, debugging build failures, scripting.\n•5+ years of experience and knowledge in deploying source code management, testing and deployment orchestration tools (Git/Bitbucket, Jenkins, Selenium, Cypress, etc.)\n•5+ years of experience with databases/datastores (e.g., NetSuite, Azure Synapse, Azure Databricks, SQL Server, Oracle, MySQL, DB2, Azure Data Lake, AWS, Snowflake, MongoDB, Cassandra etc.)\n•5+ years of working knowledge and experience with Jira, Confluence, Salesforce Cloud and Salesforce integrations.\n•Experience with DevOps implementation with Salesforce applications highly desired.\n•Bachelor’s degree in Computer science, Information Technology, or a related field with experience.\n•Experience with containerization (e.g., Docker, Kubernetes) and orchestration.\n•Proficient in scripting languages (e.g., Shell, Python, Ruby, etc.).\n•Familiarity with Agile and Scrum methodologies.\n•Strong written and verbal communication skills for technical and non-technical audiences. \n•Problem solving and translating business needs into creative technical requirements and designing, developing, and testing solutions. \n•Strong organization, time management, and multi-tasking skills along with technical project management abilities. \n\n\n\n\n\n\n\n\n$120,000 - $140,000 a year\n\n#MGLI\n#MG1\n#Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, DevOps, Cloud and Senior jobs that are similar:\n\n
$47,500 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Solutions Analyst FinancialPointClickCare🌏 Worldwide 💰 $50k - $80k* |
AnalystSystemSecurityTechnicalRecruiterSupportSoftwareWebFinancialContentSeniorHealthcare |
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PointClickCare is hiring a
Remote Solutions Analyst Financial\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nYour focus is on providing an exceptional customer experience while handling technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting simple to moderately complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is key to your success.\n\n\n\nResponsibilities:\n* Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation\n* Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, occasionally contributing new or updated content \n* Meet or exceed established service delivery guidelines and key performance indicators\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need \n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Strong, demonstrable problem-solving skills\n* Excellent communication skills, written and oral\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* A quick learner with acumen for software and technology \n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Familiarity with PointClickCare software is an asset\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$55,000 - $63,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $55,000 - $63,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Software Training Specialist ClinicalPointClickCare🌏 Worldwide 💰 $53k - $80k* |
TrainingSoftwareSecurityTeachingTrainerTechnicalSupportTravelAdultEduMicrosoftSeniorHealthcare |
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PointClickCare is hiring a
Remote Software Training Specialist Clinical\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\nDo you enjoy training and teaching others? Can you make explaining a new technology solution sound easy and exciting for end-users of different technical skills? If so, we’re looking for a candidate that loves working with customers and is passionate in helping them understand and learn software solutions that will help transform their day-to-day workflows and practices! \n \nAs a member of the Professional Services, Practice Delivery Team, the Software Training Specialist is responsible for educating and training both new and existing customers to drive adoption/use of PointClickCare solutions. With your expertise and knowledge, you will work with a diverse set of customers (from small businesses to large enterprises) who have varying technical skills. Through a series of both online and in-person sessions (when required), you will facilitate learning to participants on how to best optimize and utilize our solutions aligned with their day-to-day business practices. Additionally, you will work closely with the Implementation Team to plan, schedule, and deliver an exceptional customer experience.\n \nThe Software Training Specialist will report to the Senior Practice Manager. \n\n\n\nKey Responsibilities:\n* Professional experience training software (EHR, eMAR, pharmacy) in a healthcare setting\n* Prepare and deliver quality training to customers based on adult learning principles and best practices\n* Determine individualized and group training plans that address specific business needs \n* Assess learner needs and capabilities and adapt training methods to meet the needs of the learner and ensure training success. \n* Deliver train the trainer programs to support and enable end user customer training rollout, including coaching and shadowing support\n* Coordinate training sessions including scheduling of participants and other related resources\n* Deliver online or onsite instructor-led training using a variety of tools including online meeting and collaboration applications like Zoom, WebEx, and Microsoft Teams\n* Conduct instructor-led classroom training sessions for customers at company, industry conferences or customer sites using a variety of instructional techniques or formats \n* Promote and enable the use and adoption of online training courses to support ongoing end-user learning\n* Consistently incorporate training techniques that keep learners engaged and perform ongoing analysis to determine effectiveness of training \n* Provide feedback and recommendations for improvements as it relates to training processes and the development of training program curriculum\n* Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills\n* In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation\n* Test, pilot, and document new professional services offerings\n* Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes\n\n\n\nRequired Experience:\n* Post-secondary education (preferred)\n* Previous client-facing training experience, preferably in the software industry\n* Self-motivated and enthusiastic, with strong interpersonal skills\n* Excellent communication skills, both written and verbal, particularly as it relates to explaining both simple and complex technical concepts to non-technical users\n* Strong understanding of adult learning concepts/theories, training development techniques, and best practices\n* Strong software & technology aptitude and literacy\n* Excellent presentation skills\n* Experience working on a multi resource project team balancing milestones and objectives efficiently and on time\n* Experience conducting training sessions both in-person and remotely\n* Experience with EHR software preferred\n* Ability to thrive in a high paced, complex team environment\n* Proficiency with Microsoft Office suite of products and other teleconferencing solutions (i.e. Zoom, WebEx, etc.)\n* Ability to travel up to 20% of time\n\n\n\nNice to Have\n* Fluency in Spanish\n\n\n\n\n\n#LI-JD1\n#LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Teaching, Education, Microsoft and Senior jobs that are similar:\n\n
$52,500 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Solutions Analyst ClinicalPointClickCare 🌏 Worldwide 💰 $53k - $93k* |
AnalystSaaSSystemSecurityTechnicalRecruiterSupportSoftwareWebFinancialSeniorHealthcare |
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PointClickCare is hiring a
Remote Solutions Analyst Clinical\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nWe are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success. \n\n\n\nResponsibilities:\n* Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.\n* Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, consistently contributing new or updated superior quality content\n* Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content\n* Works to frequently exceed established service delivery guidelines and key performance indicators\n* Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need\n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Formalized approach to problem-solving, certification in RCA an asset \n* Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them\n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Prior experience using the PointClickCare application is required\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$56,000 - $64,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $56,000 - $64,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n#LI-JD1\n#LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$52,500 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or In Office
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Account Executive Revenue Growth NortheastclosedPointClickCare💰 $55k - $85k* |
GrowthDesignSecurityTrainingRecruiterSupportSoftwareDirectorTravelLeadSeniorOperationsSalesHealthcareExecutive |
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This job post is closed and the position is probably filled. Please do not apply. Work for PointClickCare and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 1 year ago
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nMeet the Role:\n\n\nAs an Account Executive, Revenue Growth you are responsible for identifying and closing sales opportunities within our existing network of customers. Your primary focus will be to introduce our current customers to new products and services and further strengthen our relationships with our customers. Of course, you’re in Sales, so you’ll also identify, and proactively engage in business and sales opportunities to achieve identified objectives.\n\n\nMeet the Team:\n\n\nYou will report into a Director of Sales and you’ll be working alongside other SDR’s, and Sales Executives (AEs) to meet sales targets. This team model allows for lots of collaboration and the ability to share stories/best practices. The leadership style can be described in one word, ENABLERS. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next.\n\n\nTerritory: This role is remote for someone based in North America, does include travel to client sites/conferences. Managing a territory in the Northeastern US.\n\n\n\nWhat you'll be doing day to day:\n* You will identify customer needs and cultivate effective sales strategies via phone and email.\n* You will post launch work with Customer Success to ensure consistent value is delivered to the customer and potential for up sell is realized. \n* You’re going to establish a consistent pipeline on a daily basis via lead generation\n* Your day will also include identifying and communicating complementary add-on and cross-selling opportunities to customers by leveraging detailed knowledge and understanding of PointClickCare’s products, programs, and services.\n* Not only will you be responsible for moderate and complex transactions (with speed and accuracy of course) in a fast-paced environment, but you’ll also manage and resolve the most complex transactional operations and issues.\n* You may be assigned to highly strategic customer accounts which may also consist of high revenue base and may assist with training and coaching other Inside Sales Reps.\n* You will also design and execute strategic business plans, establishing and managing through detailed action items to drive profitable revenue growth.\n\n\n\nAbout you: \n* You have experience in sales/customer service, bonus points if it’s in the software industry!\n* You’re not afraid to pick up the phone and make outbound calls to generate sales with small-medium service based companies, because well, you’ve done this before. \n* You demonstrate the ability to engage customers as you build relationships quickly and effectively.\n* You exhibit strong communication and interpersonal skills.\n* You hold a Post-secondary diploma/degree. \n* You thrive in a fast paced demanding environment.\n* You are incredibly comfortable with prospecting, cold calling, and closing sales over the phone.\n* You have some experience at conducting needs analysis.\n* You are organized, independent, resourceful and diligent in maintaining CRM data.\n* You truly believe that there is no “I” in TEAM\n\n\n\n\n$150,000 - $180,000 a yearAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\nAt PointClickCare, base salary and commissions are among the many components that make up our total rewards package. The US on target earnings range (base salary + commissions) for this position is $150,000 - $180,000 + benefits. Our ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. \n\n\n#LI-SG1 #LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote, USA # How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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Marketing ManagerPointClickCare🌏 Worldwide 💰 $45k - $83k* |
ManagerSaaSSalesforceSecuritySupportTestStrategyContentSeniorMarketingExcelSalesHealthcareNon Tech |
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PointClickCare is hiring a
Remote Marketing Manager\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nContract Duration:\n1 year\n\n\nPosition Summary:\nPointClickCare is looking for an experienced B2B Marketing Manager to joining our growing SaaS healthcare technology company. As a Marketing Manager, you will be involved in planning, executing, and measuring the performance of engagement marketing campaigns for PointClickCare. You will drive product demand through multiple channels including web, email, social and multiple onsite channels. You will work closely with cross-functional teams of Product Managers, Marketers, Content Strategies, Senior Business Leaders, and manage agency production. \n \nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans. \n\n\n\nKey Responsibilities: \n* Work Across a dynamic ecosystem of stakeholders to develop, execute and maintain high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement\n* Overseeing and coordinating marketing campaigns, collaborating with an agency to develop creative strategies, appropriate channel mix, manage budgets, analyzing campaign performance and ensuring effective communication between PointClickCare and the agency. \n* Responsible for consuming and leveraging Portfolio narratives to produce audience-centric derivative content \n* Drive strategy and demand for national and/or regional tradeshows through owned or paid channels \n* Seek out ways to utilize marketing automation to improve processes and productivity\n* Research Test and refine new marketing approaches and channels to reach and engage key audiences\n* Regularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize\n* Manage multiple projects and balancing contending priorities in a rapidly changing environment\n* Provide clear, consistent, and frequent communication with stakeholders to outline strategy, tactics, goals, and performance of campaigns.\n* Lead the development and execution comprehensive account-based marketing strategies aligned with company goals and sales objectives.\n\n\n\nRequired Experience:\n* 4+ years of B2B marketing experience\n* Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion\n* Experience using data and metrics to measure Impact and determine improvements\n* Experience with paid and owned and operated channels (i.e. email, onsite, etc.)\n* Experience presenting ideas to various levels of an organization to gain support for initiatives\n* Experience with Excel or Salesforce (data manipulation, macros, charts, and pivot tables)\n* Proven Success in developing and executing account-based marketing campaigns to drive engagement and revenue. \n\n\n\nPreferred Experience:\n* Experience managing external partners to develop marketing programs\n* Experience managing large amount of data including customer segments and online campaign metrics\n* 5+ years of B2B marketing experience\n* Experience working with marketing agencies for execution\n* Travel 20-30%\n\n\n\n\n\n#LI-TW1\n#LI-Hybrid\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing, Excel, Sales and Non Tech jobs that are similar:\n\n
$45,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Instructional Designer DeveloperPointClickCare🌏 Worldwide 💰 $60k - $90k* |
DeveloperDesignJiraSecurityTrainingDesignerSupportSoftwareManagerAdultEduMicrosoftManagementContentSeniorHealthcareEducational |
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PointClickCare is hiring a
Remote Instructional Designer Developer\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\n*THIS POSITION IS OPEN TO APPLICANTS FROM BOTH CANADA AND THE UNITED STATES*\n\n\nPosition Summary: \nThis role reports to the Manager of Instructional Design/Development. Under the guidance of the manager and/or with support from more senior Instructional Designers, the Instructional Designer/Developer will perform the end-to-end analysis, design, development, implementation, and evaluation of PointClickCare customer, partner and staff product training and certification learning needs. Utilizing foundational knowledge/experience of instructional design and a basic skill set in authoring and visual design tools, this position is responsible for the creation, maintenance, and deployment of all educational solutions that support the successful adoption of PointClickCare’s products. \n\n\n\nKey Responsibilities\n* Collaborate cross-functionally with Project Management, Product, and Customer Care teams to understand business goals, prioritize tasks, negotiate content, communicate timeframes, and to ensure content accuracy and quality\n* Determine the appropriate learning strategies that will meet business outcomes.\n* Follow adult learning best practices to design, develop, and maintain customer education materials including eLearning courses, virtual and traditional instructor-led facilitator guides and materials, performance support documentation and tools, surveys, knowledge checks, and mastery level tests.\n* Support creation of material used in internal and partner certification programs.\n* Provide creative and unique solutions that enhance education, engage learners and transfer knowledge more effectively. \n* Manage projects with support from manager and team through the entire life cycle from analysis through implementation to complete project deliverables within planned scope, quality, and timelines.\n* Effectively communicate and collaborate on a virtual team.\n* Focus on scripting course dialogue in conversational tones to convey topics and new concepts in a relatable manner\n* Design storyboards, scripts, and other related materials to develop highly engaging and impactful learning solutions.\n* Thrive in a fast-paced environment, remain flexible, and adapt to shifting priorities.\n* Collaborate with LMS and Certification team members on curriculum placement, additions, and updates.\n* Monitor key learning metrics on quality, customer satisfaction, and impact and enhance education for continuous improvement. \n* Communicate when something is beyond your ability and feel comfortable asking for help. \n* Stay current with what is happening in the LTPAC industry, adult learning discipline, and PointClickCare go-to-market products and release enhancements to develop relevant training.\n\n\n\nRequired Experience\n* Foundational ability to use Articulate Storyline 360 \n* Foundational understanding of instructional design principles and delivering online education \n* Excellent presentation and communication skills to communicate clearly, both verbally and in written formats\n* Self-motivated with fundamental organization skills to manage multiple projects and priorities\n* Basic time management skills with the ability to be agile and adapt quickly to changing priorities\n* Analytical, problem solving, and critical thinking skills\n* Ability to deal with ambiguity and work independently to successfully deliver on departmental goals\n* Basic knowledge of Learning Management Systems and standards such as SCORM, AICC, and xAPI\n\n\n\nPreferred Experience\n* University degree in instructional design, a certificate in instructional design, or equivalent experience\n* Basic experience with Adobe Creative Cloud, Vyond, Camtasia, and Articulate Rise\n* Working knowledge of software release cycles and the ability to maintain deliverables that align with each release\n* Experience with SharePoint, SnagIt, Smartsheet, Netsuite, JIRA Microsoft Office tools\n* Entry level visual design skills\n* Well-founded knowledge of Long-Term Post-Acute Care (LTPAC) industry \n* Working knowledge of PointClickCare software or similar healthcare software experience\n\n\n\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Designer, Education, Microsoft and Senior jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Product Marketing ManagerclosedPointClickCare🌏 Worldwide 💰 $58k - $90k* |
ManagerSaaSEmbeddedSecurityTrainingTechnicalRecruiterSupportWebAdsStrategyManagementSeniorOperationsMarketingSalesHealthcare |
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This job post is closed and the position is probably filled. Please do not apply. Work for PointClickCare and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 1 year ago
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary\nReporting to the Director, Product Marketing, the Product Marketing Manager plays a key role on the Product Marketing team in the development and execution of marketing strategies for our embedded technologies. In this role, you will work cross-functionally to help develop uniquely differentiating value propositions for our solutions, create and optimize programs and assets that drive demand, adoption, and engagement, and collaborate with the broader product marketing team to define the solution messaging for the combined value of our embedded technologies and the products they’re bringing to market.\n\n\nIn addition to working with the Marketing team, you will regularly collaborate cross-functionally (Sales, Product Management, Customer Success, Advanced Technologies, Government & Regulatory affairs and others). It is a balancing act that requires strong diplomatic skills, the ability to understand when to prioritize/de-prioritize and the confidence to push back when diving in isn’t the right approach.\n\n\n\nKey Responsibilities:\n* Assists in the development of solutions positioning, messaging and value propositions that will resonate with our audiences across the continuum of care and differentiate our offerings to establish us as a market leader. \n* Develops deep solutions fluency relative to industry competitors I.e., how a combined set of products addresses a particular challenge relative to a competitive solution. \n* Aligns closely with product management teams (platform and senior care) and advanced technology to facilitate the flow of information between the teams. \n* Partners with the broader marketing and product marketing teams in the development and rollout of value-based messaging supporting product launches. \n* Partners with Sales Enablement to provide material for sales training on new solutions/capabilities, including regular updates on enhancements. \n* Collaborates in the execution of solutions-specific marketing programs, driving alignment and execution to ensure programs deliver desired objectives - on time and within budget. \n* Coordinates with the broader product marketing team on tracking and reporting of product marketing activity performance. Provides insights and recommendations to improve results. \n* Provides project management support for internal enablement and external communications assets, including collateral, presentations, brochures, case studies, white papers, web content, videos, newsletters, ads and sales tools. \n\n\n\nRequired Experience:\n* Bachelor's degree in any field, MBA preferred\n* 2-5 years’ experience in product marketing \n* 3-7 years' experience working with various other marketing roles e.g., creative, demand gen, digital media, PR, events etc.\n* Experience with B2B SaaS healthcare technology required, experience in one or more of the following areas highly preferred: AI/ML, web technologies, EHR interoperability\n* Experience in project management, certification highly desired\n* Knowledge of IT infrastructure components and how they work together, experience in data operations a plus\n* Strong written and verbal communications skills with the ability to distill complex technical information into easy-to-understand concepts and craft value propositions from that\n* Excellent time management, interpersonal, communication, decision making, and organization skills\n* A strategic, mission-oriented approach; must have the ability to step back from tactical execution, reflect on the larger strategy and adjust as needed\n\n\n\n\n$107,000 - $118,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $107,000 - 118,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n#LI-TW1\n#LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing and Sales jobs that are similar:\n\n
$57,500 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or In Office # How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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Salesforce Zuora Developer IIIPointClickCare🌏 Worldwide 💰 $48k - $83k* |
SalesforceDeveloperDesignSystemSecurityTrainingTechnicalSupportSoftwareTestCodeManagerCloudAdministratorManagementLeadSeniorAnalyticsSalesHealthHealthcare |
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PointClickCare is hiring a
Remote Salesforce Zuora Developer III\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n\n\nReporting to the Senior Manager of Enterprise Applications, the Salesforce Developer plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. A continuous-improvement mindset and a positive, supportive, personality is essential to the success of this role.\n\n\nThe Salesforce Zuora Developer will be responsible for aiding the process of defining and developing the system requirements of our internal business partners. The Salesforce Zuora Developer will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group.\n\n\nThis role serves as a key supporter of our Salesforce Zuora implementation ensuring that customization and configuration decisions are made with the long-term health of Salesforce and Zuora in mind. The role will focus heavily on cross-functional collaboration, Salesforce configuration/customization, Zuora configuration/customization and internal business unit consulting.\n\n\n\n\nKey Responsibilities:\n\n\n· Collaborate with the Business Analysts and Application Analysts to validate business requirements, considerations (security, scalability, limits), and determine when to use declarative versus programmatic methods adhering to Salesforce and Zuora best practices.\n· Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements as they relate to Zuora.\n·Design, configure and build customized solutions in Zuora CPQ and Billing\n·Maintain code documentation and write / maintain test classes for all custom development.\n·Perform technical support processes and activities for the implementation of new or existing applications\n· Evaluate new products and services to judge their suitability for use\n· Preliminary research and investigation of software and technologies\n· Provide long term design guidance to ensure a healthy Salesforce environment in the future\n· Coach and mentor peers on Salesforce development best practices\n· Other duties as assigned\n\n\nRequired Experience:\n· University degree or College diploma\n· Salesforce Administrator certification\n· Salesforce Platform App Builder certification\n· Salesforce Platform Developer I certification\n· 5+ years experience as Salesforce Developer\n· Expert understanding of Salesforce.com Sales & Service Cloud key concepts, including: Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management\n· CPQ & Billing, Experience Cloud, and CRM Analytics experience is a major asset\n· Salesforce Platform Developer II certification a major asset\n· Proven business process acumen\n· Proficient in Apex, JavaScript, and VisualForce\n· Demonstrating strong written and verbal communication\n· Collaborating across multiple internal teams\n· Demonstrating organization, time management, and multi-tasking skills\n· Communicating with technical and non-technical audiences\n· 3+ years experience developing Zuora\napplications and customizations\n· Salesforce Platform Developer II Certification (preferred)\n\n\n\n\n\n\n$125,000 - $145,000 a year\n\nWorking at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n\n\nFor more information on PointClickCare, please visit us on Glassdoor and LinkedIn\n\n\n#LI-Remote\n#LI-MG1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, Senior and Sales jobs that are similar:\n\n
$47,500 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or In Office
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks! |
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Manager Professional Services ConsultingclosedPointClickCare🌏 Worldwide 💰 $60k - $95k* |
ConsultingManagerSecurityTrainingSupportSoftwareGrowthDirectorTravelFinancialStrategyManagementLeadSeniorOperationalSalesHealthcare |
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This job post is closed and the position is probably filled. Please do not apply. Work for PointClickCare and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 2 years ago
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\nThe Professional Services manager will lead an implementation team responsible for the effective delivery of software solutions to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services, and managing a high performing, enthusiastic team of diverse clinical and financial professionals. This management role will oversee a team of software implementation specialists supporting multiple service engagements, with a focus to deliver value-add services to our customers. You will be accountable for the operation, management, leadership, and development of the Professional Services, Practice Delivery Team. In addition, the Professional Services manager will deliver innovative methods to enhance the customer experience while developing and ensuring operational efficiencies. \n \nThe Professional Services manager will primarily work remotely from a home office and will manage a remote team responsible for supporting both our U.S. and Canadian customers. You may be required to travel to client locations when needed (up to 50%). \n \nThe Professional Services manager will report to the Director of Professional Services. \n \nThe Role:\nThe Professional Services manager is an experienced implementation leader with a successful record that will lead the Professional Services Practice Delivery Consulting team. Including the effective delivery of software solutions to customers within the Long-Term and Post-Acute Care (LTPAC) markets, keeping a constant focus on providing high quality, efficient and profitable delivery of Professional Services, and managing a high performing, enthusiastic team of diverse clinical and financial training professionals. \n \n\n\nWho you’ll work with:\nThis is a pivotal leadership role and will oversee multiple service engagements at a time, with a focus to deliver value-add services to our customers. You will be accountable for the operation, management, leadership, and development of the Consulting Team. In addition, the Professional Services manager will deliver innovative methods to enhance the customer implementation experience while developing and ensuring operational efficiencies. Strong team management, leadership skills, and human resource/people management skills will be key attributes of the right individual. \n \n\n\nKey Responsibilities:\n· Define, measure & assess team’s performance against specific target objectives\n· Motivate and develop an assigned team of highly skilled delivery and consulting professionals \n· Lead the team, ensuring successful delivery of all services engagements with high degree of customer satisfaction\n· Manage and grow revenue and increase value contribution through effective utilization of resources\n· Contribute to the strategic direction of the Team through continuous improvements and proactively identifying areas for innovation to help drive significant and sustained growth \n· Maintain working knowledge of PointClickCare solutions and associated implementation approaches and methodologies \n· Manage professional services engagements and take ownership of deliverables to ensure quality implementations through the phases of project consultation, configuration, testing, training, deployment and post go-live support as necessary \n· Collaborate with customer care and other internal stakeholder teams to develop strong customer and partner relationships, identify, and execute business growth strategies, develop hiring plans and drive product adoption \n· Support the presales team by representing professional services in customer meetings and showcasing value proposition, key customer benefits, and team success stories \n· Manage and support customer escalations, directing and engaging other teams, as required \n· Facilitate and enhance departmental processes and procedures to improve efficiencies, end-user experiences, costs, and accelerate organizational performance\n· Develop solutions to optimize team workflows and improve team efficiency through process improvement, governance, compliance, and tools\n· Facilitate cross-functional collaboration to ensure quality, service, and efficiency\n· Contribute to the department's strategy for growth and participate actively in team and management strategy sessions\n· Conduct effective performance evaluations, assess training and development opportunities, and mentor team through formal and informal channels\n· Ensure adequate resources are available, in collaboration with the Resource Manager, to support forecasted/planned organizational delivery expectations\n· Provide leadership, coaching, governance and support, help set direction and oversee all employee activities\n· Work with team in managing project risk and client escalation, enforcing implementation of best practices and drive successful delivery of solutions\n \n\n\nRequired Experience\n· Undergraduate degree or equivalent work experience (preferred)\n· Demonstrated management experience in an enterprise software environment (preferably SaaS) \n· Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) \n· Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management\n· Strong operational management, project management, consulting, and process improvement skills \n· Experience with change management principles and resilience to adapt with pivots in strategies and goals \n· Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC) \n· Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs \n· Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations\n· Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously\n· Excellent presentation skills, customer service, team building skills\n· Proven track record of successful delivery of enterprise projects\n\n\n\n\n\n#LI-Remote #LI-TW1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Consulting, Travel, Senior and Sales jobs that are similar:\n\n
$60,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Mississauga # How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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UX DesignerclosedPointClickCare🌏 Worldwide 💰 $0k - $0k |
UXDesignFront-EndSoftwareGrowthCloudHealthcare |
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This job post is closed and the position is probably filled. Please do not apply. Work for PointClickCare and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 3 years ago
PointClickCare is the leading North American cloud-based healthcare software for the acute and long-term and post-acute care markets. For over 20 years, the company has held the same vision – to help the world care for vulnerable populations. Since its inception, PointClickCare has grown exponentially with over 1,700 employees today all working towards impacting the lives of millions. Recognized by Forbes as one of the Top 100 Private Cloud Companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Culture, \n\nPointClickCare leads the way in creating cloud-based software. With its recent acquisition of Collective Medical, PointClickCare solidifies its position as a high growth healthcare software provider, serving over 21,000 long-term and post-acute care providers and over 1,300 hospitals. Their shared mission to support vulnerable populations is allowing PointClickCare and Collective Medical to connect disparate points of care at scale faster than anyone else in the market.\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\nPosition Summary:\nThe role will be part of the UX team, will tackle selected PointClickCare solutions to communicate the intended experience through artifacts such as storyboards, wireframes, workflows and design specification. This role will work closely with product managers and design researchers to understand stakeholders, users and the markets in which they operate; and work closely with visual designers and front-end developers to ensure intended experiences are carried through.\n\nWorking at PointClickCare goes beyond the resume, because the work we perform makes a true difference in people’s lives. We build innovative healthcare technology for seniors and their caregivers that improve their quality of life and well-being on a daily basis. We believe work is so much more meaningful when you’re doing it with a higher purpose.\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n \n\n#Location\nRemote or Head Office # How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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