\nAircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,000 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.\n\n\nHow We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in\n\n\nWe are looking for a seasoned and hands-on Customer Support Manager to oversee the delivery of a world-class support experience that exceeds customer expectations and delights even the most demanding customers. \n\n\nAs Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.\n\n\nYou will be a core member of our Support management team and report to the Global Director of Frontline Support.\n\n\n\nKey Responsibilities:\n* Manage a large team of individual contributors within the Customer Support department, meeting and exceeding operational targets set by leadership\n* Focus first and foremost on leading, building, and maintaining a culture of top-performing team players, nurturing and identifying strengths and opportunities for each individual\n* Serve as a coach, mentor, and leader, helping individuals develop their skills and grow in their careers while setting expectations on performance based on feedback and transparency\n* Manage the day-to-day team operations, set goals, and drive team development to achieve performance and career goals\n* Motivate and empower your entire team to achieve their goals\n* Be responsible for and drive key metrics that ensure the quality of our service\n* Manage customer escalations to create positive interactions and outcomes for both clients and all internal stakeholders\n* Coordinate with talent acquisition and internal teams to recruit, hire, and train new team members\n* Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers\n* Analyze team members' performance data to make informed decisions about team management\n* Partner with Support Ops and management to support change in team structure, shift scheduling, staffing, etc.\n* Develop and nurture relationships across the entire organization at Aircall to advocate for the best customer experience possible\n\n\n\nQualifications:\n* You have 6+ years of Customer Support experience, including at least 3 years managing a large team of individual contributors - experience with a 24x7 follow-the-sun support model is a plus\n* You have a proven track record of exceeding goals and achieving growth and success\n* You have advanced proficiency with customer support technologies and tools supporting SaaS (Zendesk, Jira, Aircall, Intercom, etc.)\n* You are able to attract, hire, coach, and retain talent globally\n* Problem solver and results-driven, you can quickly think on your feet\n* You have a customer-first mindset and demonstrated ability to provide exceptional internal and external customer care\n* You are a creative problem solver and are able to identify obstacles and viable solutions\n* You are proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership\n* You have exceptional communication and presentation skills, both oral and written, including the ability to share technical information with non-technical audiences\n* Prior experience working for a tech startup or a similar environment is highly preferred\n\n\n\n\n\n$95,000 - $125,000 a year\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$45,000 — $70,000/year\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nStackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game ads and digital out-of-home ads. We empower thousands of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.\n\n\nWe are seeking a Salesforce Developer role to join our growing SaaS IT Business Applications team, where a successful candidate will build, maintain and improve our Salesforce Sales Cloud and Marketing Cloud solutions as technical subject matter expert. This role requires hands-on experience in platform configurations, customization, design and development with a passion to learn & support new Sales Enablement tools and technologies. You will collaborate with the PMO, IT Operations and cross-functional business operations teams like Revenue and Marketing to analyze their requirements or issues and provide solutions to ensure high levels of performance and scalability. You will also be actively involved in improving our overall Salesforce Governance processes and identifying ways to continuously advance them.\n\n\nIf you are someone who is passionate about building integrated, robust and scalable applications and wants to be a part of a team that enables, builds and supports technology solutions in a fast-growing company, then we’d like to meet you.\n\n\n\nWhat you'll be doing:\n* Perform design, development, testing, debugging and implementation of Salesforce Sales Cloud and Marketing Cloud business processes and systems integrations employed to run the operations of the company in a high-growth environment\n* Build and deploy Saas systems integrations, workflows, and architecture to scale and automate an end-to-end Lead to Cash process\n* Partner with the Revenue Operations to optimize Salesforce investments along with other Sales & Marketing enablement SaaS applications and best-of-breed technologies\n* Provide application support and technical administration of Sales & Marketing SaaS applications\n* Provide input into optimizing the system architecture landscape, identify gaps between current and desired end states, and deliver comprehensive solutions that will enable desired business outcomes\n* Configure, build and enhance out-of-the box Salesforce functionality such as objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, apps, report types, sharing rules, permission sets, profiles, roles, etc\n* Manage operational and reporting requests including customer analysis and individual views and troubleshoot issues\n* Implement and govern security related to profiles, permission sets, role-based access, sharing settings and login access policies\n* Plan & deploy Salesforce releases and other SaaS application patches/updates in accordance with the Application Release Management cadence\n* Work with SaaS vendor support contacts to resolve technical problems with applications, servers, and infrastructure tools\n* Create technical documentation such as best practice guides, release notes and design documents\n* Proactively monitor SaaS applications and seek to improve availability , quality and performance by ensuring Service Level Agreements (SLAs) and participating in required on-call support\n\n\n\nWhat you’ll bring to the table:\n* 3-5 years of strong technical experience implementing and supporting Salesforce Sales & Marketing Cloud \n* Solid understanding and hands-on experience implementing and/or supporting other Sales enablement SaaS applications such as Salesloft, Gong, GuideCX, DealHubCPQ, ZoomInfo, et al\n* Technical background & experience in application integration tools (e.g., Workato, Zapier, Dell Boomi, Mulesoft) and native APIs to enable workflows and data feeds between SaaS platforms and point solutions\n* Expertise level developing Lightning Components with CSS and Design Parameters that improve look and feel for end users\n* Experience programming in APEX, VF Page, LWC, Aura Component development, SSJS, SQL, HTML, AMPscript, SOQL-SOSL \n* Experience on Lightning Process builder flows, workflow rules, Connect API and Quick Action\n* Proficiency in Salesforce platform features and CRM concepts\n* Knowledge of DevOps and continuous integration/deployment (CI/CD) processes\n* Motivated self-starter & quick learner who can thrive in an accelerated environment and manage multiple, concurrent priorities to get stuff done\n* Analytical thinker and problem-solver with excellent communication and troubleshooting skills \n* Experience in Agile or Scrum software development methodology\n* Salesforce certifications, like Platform Developer I or II, App Builder or Administrator is preferred\n\n\n\nStackAdapters Enjoy:\n* Highly competitive salary \n* RRSP/401K matching\n* 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + Birthdays Off\n* Access to a comprehensive mental health care platform\n* Full benefits from day one of employment\n* Work from home reimbursements\n* Optional global WeWork membership for those who want a change from their home office\n* Robust training and onboarding program\n* Coverage and support of personal development initiatives (conferences, courses, etc)\n* Access to StackAdapt programmatic courses and certifications to support continuous learning\n* An awesome parental leave policy\n* A friendly, welcoming, and supportive culture\n* Our social and team events!\n\n\n\n\n\n\n#LI-TM8\n\n\nStackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.\n\n\nAbout StackAdapt\n\n\nWe've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:\n\n\n\n\nAd Age Best Places to Work 2024\nG2 Top Software and Top Marketing and Advertising Product for 2024\nCampaign’s Best Places to Work 2023 for the UK\n2024 Best Workplaces for Women and in Canada by Great Place to Work®\n#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, SaaS, Scrum, DevOps, Cloud, CSS, Ads, API, Marketing and Sales jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAircall is a place where voices are valued.\n\n\nBacked by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.\n\n\nConversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.\n\n\nWhatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.\n\n\nAbout the role:\n\n\nAs a Technical Support Specialist, you will join a team that operates as a second point of contact for Aircall's customers across the globe. You will work directly with them to help solve complex technical and operational questions. As a Technical Support Specialist, you will have a direct impact on their ability to make and receive phone calls, leverage the right products/integrations and grow their business. Every day you will be working with multiple teams across Aircall, such as Success, Engineering, Product, Onboarding, and Sales to provide white glove service and support. Our team is customer-focused, highly motivated, and thrives on our shared success. You will be part of an international team with diverse backgrounds and skill sets. With Aircall being a 24/5 business we operate throughout various time zones using a follow-the-sun model. Our extensive product knowledge and technical skillset is our most valuable asset both to our customers and our internal teams. \n\n\nThis role can be based remotely in the U.S., with working hours of 9-6 pm est or equivalent. \n\n\n\nKey Responsibilities: \n* Receive and respond to escalated Customer cases regarding technical and functional questions or issues\n* Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound / outbound calling, caller ID, calling features, etc. Analyze, reproduce, and be part of the resolution\n* Assist the Frontline Support team to train them on some specific topics, and improve how the issues are escalated to the Technical Support team. Train the Customer Support Team about relevant subjects. Create and maintain internal documentation\n* Work closely with developers and product management colleagues to diagnose, understand and resolve issues. Mitigate risks in potential features, and bring best practices to the Customer Support Team\n* Take ownership with internal and external stakeholders to define and resolve systemic issues, suggest product enhancements and eventual workarounds. Recommend and support the implementation of process improvements\n* Monitor Customer Support metrics to proactively identify trends and recurring issues. Follow up with customers to ensure ongoing high levels of satisfaction\n\n\n\nQualifications: \n* Preferred experience:\n* Strong problem-solving, decision-making, and critical-thinking skills\n* You are familiar with working in remote or hybrid environments\n* Previous experience in a client-facing technical role for a SaaS or telecom business\n* Ability to convey complex ideas in layman's terms\n* Comfortable multitasking in a fast-paced environment; familiar with organizing workflows and be process oriented\n* Committed, ambitious, team player, and outcome oriented\n* Soft skills:\n* Aptitude for understanding providing excellent customer service including clear communication, problem solving and technical writing skills in English (Other Languages are a plus)\n* Good organizational skills and the ability to manage multiple issues simultaneously within a fast paced and changing environment\n* Positive self-starter, willing to dig into complex issues, able to take direction, and work within a team environment\n* Willingness to consistently improve and try different approaches and perspectives\n* Empathetic and active listener, with the ability to see each situation from someone else’s viewpoint\n* Aptitude to learn and support new products and features\n* Motivation to learn by yourself and seek knowledge\n* Hard skills:\n* Basic understanding of telephony routing, including IVR, ACD, DTMF\n* Foundational understanding of the OSI model\n* Experience using and managing ticket-based enterprise workflow management systems, applying ITIL concepts. Familiarity with Zendesk and Atlassian products, notability JIRA\n* Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS)\n* VoIP QoS, WAN & LAN\n* Soft Switch & SIP providers\n* WebRTC applications\n* IP protocols\n\n\n\n\n\n\nKey traits we look for:\n\n\nYou are coachable, you are resilient, you are solution oriented coming to the table with great ideas, and you find the fun in a good challenge! \n\n\nWe will invest in you, as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing and building your career!\n\n\nAircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.\n\n\nLet’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.\n\n\nWe’re creating a place where great people trust one another and thrive together.\n\n\nPeople flourish at Aircall and now is the time to be part of the team and the journey we’re on.\n\n\nWhy join us?\n\n\n🚀 Key moment to join Aircall in terms of growth and opportunities\n💆♀️ Our people matter, work-life balance is important at Aircall\n📚 Fast-learning environment, entrepreneurial and strong team spirit\n🌍 45+ Nationalities: cosmopolite & multi-cultural mindset\n💵 Competitive salary package & equity\n🏨 Medical, dental, and vision insurance is 100% covered\n📈 401k plan with company matching!\n✈️ Unlimited PTO — take the time you need to come to work feeling great!\n⭐️ Wellness, internet, and childcare reimbursements\n💚 Generous parental leave policy\n\n\nDE&I Statement: \nAt Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. \n\n\nWe pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. \n\n\nWe will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.\n\n\nWant to know more about candidate privacy? Find our Candidate Privacy Notice here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$102,500 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote NA
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDescription\n\nAbout Reserv\n\nReserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.\n\nWe have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.\n \nWho you are\n\nAs a Senior Machine Learning Engineer at Reserv, you will define our technological trajectory and drive growth for years to come. You will play a crucial role in our data science team, collaborating directly with customers to develop AI and machine learning solutions that address critical operational inefficiencies. This position is ideal for a data scientist with a solid foundation in software engineering, predictive modeling, and an innovative mindset ready to shape the future of our technology.\n \nWhat we need\n\n\n* Develop and integrate AI models and machine learning solutions using our tech stack: Python, AWS (including Bedrock, SageMaker), Docker, Postgres, and Ruby on Rails.\n\n* Collaborate with product management and operations to identify and prioritize machine learning opportunities.\n\n* Design, test, and deploy scalable machine learning architectures that facilitate rapid iteration, secure deployment, and user-friendly access.\n\n* Guide the creation and implementation of both heuristic and complex machine learning models, adhering to the principle of "Occam’s Razor."\n\n* Mentor junior data scientists and support developers at customer companies.\n\n* Continuously deploy code from day one, influencing and enhancing our engineering culture.\n\n* Communicate technical ideas and specifications clearly and precisely.\n\n* Engage with cross-functional teams including product ops, design, and sales as our product and engineering teams expand.\n\n\n\n\n\n\nRequirements\n\n\n\n* 8+ years of experience as a data scientist with a robust portfolio demonstrating high-quality product delivery.\n\n* Experience in running end-to-end experiments, including setting up datasets, developing controls, conducting hypothesis tests, running ablation studies, and rigorously evaluating outcomes.\n\n* Expertise in Python and libraries such as Pandas, LangChain, NumPy, Scikit-Learn, TensorFlow, and/or PyTorch.\n\n* Strong software engineering foundation with a commitment to delivering high-quality, maintainable, and well-tested code\n\n* Proven ability to stay updated with state-of-the-art techniques through continuous research and application.\n\n* Strong ability to prioritize customer requirements and adapt quickly to evolving project scopes.\n\n* Passionate about creating intuitive technology solutions and a continuous desire to learn and take on new challenges.\n\n\n\n\n\n\nBenefits\n\n\n\n* Generous health-insurance package with nationwide coverage, vision, & dental\n\n* 401(k) retirement plan with employer matching\n\n* Unlimited vacation time with minimum time-off – we want our employees fresh, healthy, happy, and energized!\n\n* Generous family leave policy\n\n* Work from anywhere to facilitate your work life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun\n\n* Your choice of Windows or Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!\n\n\n\n\nAt Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Ruby, Senior, Sales and Engineer jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Glean\n\nWe’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.\n\nWe’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.\n\nGlean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. \n\nWe're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.\n\n \n\nAbout the Role\n\nAs an early member of our global partnerships team, you will be a key player in driving our partnerships priorities across the generative AI landscape by building deep relationships with the best Cloud, VAR, Reseller, SI, and GSI partners in the enterprise search and knowledge management category in Japan. You will be responsible for strategically planning and delivering cross-functional strategies to achieve sales and partnership goals across our current and potential partner portfolio. You will partner with cross-functional teams in Sales, Marketing, and R&D to execute on strategic initiatives, including product, partnership, and marketing launches. The ideal candidate will have a strong business development and sales background along with a track record of building and growing GTM partnerships in an extremely fast moving, high growth environment.\n\n \n\nKey Responsibilities:\n\n* Strategic Partnerships: Develop and manage our alliances with VAR, Reseller, SI, and GSI partners, including understanding their business goals, needs, and our joint value proposition. You will also be responsible for creating and driving a co-sell motion; supporting partner marketing and pipeline generation via events and GTM campaigns; and managing deal pipeline. \n\n* Go-to-Market Strategy: Collaborate with partners to develop and execute joint go-to-market plans, including sales, marketing, and co-selling initiatives.\n\n* Cross-Functional Collaboration: Work closely with sales, marketing, product, and engineering teams to align partner strategies with company objectives.\n\n* Customer Success: Ensure that partner-driven projects are delivered successfully and that customers derive value from our solutions.\n\n* Performance Monitoring: Track and report on key performance metrics, such as partner revenue, pipeline, and customer satisfaction, and make data-driven recommendations for improvements.\n\n* Market Analysis: Stay current on market trends, competitor activities, and emerging technologies to identify new opportunities for partnerships and growth.\n\n* Partner Support and Enablement: Work with our Partner Ops + Enablement team to ensure that our partners have the necessary training, resources, and support to effectively sell and implement our product. \n\n\n\n \n\nYou are:\n\n\n* A strategic and structured thinker who enjoys building new processes, relationships, and revenue streams, while setting and driving towards long-term goals\n\n* Resourceful and scrappy in order to build new processes and improve existing ones\n\n* Extroverted, collaborative, and eager to develop partner relationships and execute cross-functional teamwork\n\n* Thoughtful about strategy and metrics, but also able to hustle and execute\n\n* Knowledgeable about the enterprise SaaS sales motion and how to make partners successful in replicating that when selling Glean\n\n* Able to design and present business plans, track and articulate program progress, and design and document program guidelines for distribution throughout the organization and for external use\n\n* Comfortable working in remote/distributed environments\n\n* A native or highly fluent Japanese speaker\n\n* 10+ years of industry experience within partnership/alliances, primarily in a sales capacity\n\n* 5+ years of direct sales/channel sales/management experience within the data, cloud or SaaS space\n\n* You will be measured primarily on quota attainment, as well as MBO’s such as # partnerships launched/managed, $ pipeline generated, and successful completion of operational and strategic initiatives, defined and agreed to in advance as clear quarterly goals. \n\n\n\n\n \n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$62,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTokyo, Tokyo Prefecture, Japan
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Glean\n\nWe’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.\n\nWe’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.\n\nGlean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. \n\nWe're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.\n\n \n\nAbout the Role\n\n \n\nAs an early member of our global partnerships team, you will be a key player in driving our partnerships priorities across the generative AI landscape by building deep relationships with the best partners in the enterprise search and knowledge management category. You will be responsible for strategically planning and delivering cross-functional strategies to achieve sales and partnership goals across our current and potential partner portfolio. You will partner with cross-functional teams in Sales, Marketing, and R&D to execute on strategic initiatives, including product, partnership, and marketing launches. The ideal candidate will have a strong business development and sales background along with a track record of building and growing GTM partnerships in an extremely fast moving, high growth environment.\n\n \n\nWhat you will do and achieve\n\n \n\n\n* Strategic Partnerships: Develop and manage our alliances with APAC cloud and GSI partners, including understanding their business goals, needs, and our joint value proposition. You will also be responsible for creating and driving a co-sell motion; supporting partner marketing and pipeline generation via events and GTM campaigns; and managing deal pipeline. \n\n* Go-to-Market Strategy: Collaborate with partners to develop and execute joint go-to-market plans, including sales, marketing, and co-selling initiatives.\n\n* Cross-Functional Collaboration: Work closely with sales, marketing, product, and engineering teams to align partner strategies with company objectives.\n\n* Customer Success: Ensure that partner-driven projects are delivered successfully and that customers derive value from our solutions.\n\n* Performance Monitoring: Track and report on key performance metrics, such as partner revenue, pipeline, and customer satisfaction, and make data-driven recommendations for improvements.\n\n* Market Analysis: Stay current on market trends, competitor activities, and emerging technologies to identify new opportunities for partnerships and growth.\n\n* Partner Support and Enablement: Work with our Partner Ops + Enablement team to ensure that our partners have the necessary training, resources, and support to effectively sell and implement our product. \n\n\n\n\n \n\nWho you are\n\n \n\n\n* 10+ years of industry experience within partnership/alliances, primarily in a sales capacity\n\n* 5+ years of direct sales/channel sales/management experience within the data, cloud or SaaS space\n\n* A strategic and structured thinker who enjoys building new processes, relationships, and revenue streams, while setting and driving towards long-term goals\n\n* Resourceful and scrappy in order to build new processes and improve existing ones\n\n* Extroverted, collaborative, and eager to develop partner relationships and execute cross-functional teamwork\n\n* Thoughtful about strategy and metrics, but also able to hustle and execute\n\n* Knowledgeable about the enterprise SaaS sales motion and how to make partners successful in replicating that when selling Glean\n\n* Able to design and present business plans, track and articulate program progress, and design and document program guidelines for distribution throughout the organization and for external use\n\n* Comfortable working in remote/distributed environments\n\n* You will be measured primarily on quota attainment, as well as MBO’s such as # partnerships launched/managed, $ pipeline generated, and successful completion of operational and strategic initiatives, defined and agreed to in advance as clear quarterly goals. \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Sales jobs that are similar:\n\n
$62,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBengaluru, Karnataka, India
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
About Cyware\n\nCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs. \n\nYour next opportunity starts here!\nMore on Cyware: (www.cyware.com) \n\nBuilt and designed by SecOps practitioners and cybersecurity leaders, Cyware offers multiple technologies within its Cyber Fusion platform, including advanced threat intelligence solutions (TIP) for large and small security teams, vendor-agnostic security automation (SOAR), and purpose-built security case management. As a result, organizations can increase speed and accuracy while reducing costs and analyst burnout. Cyware's Virtual Cyber Fusion solutions make secure collaboration, information sharing, and enhanced threat visibility a reality for enterprises, sharing communities (ISAC/ISAO), MSSPs, and government agencies of all sizes and needs.\nAbout you: \n\n\n* You are driven, inquisitive, proactive, and energetic \n\n* You have a growth mindset and are committed to delivering results \n\n* You thrive in a fast-paced, collaborative environment\n\n\n\nWhy We Are Hiring:\n\nTo support our growing business, we are looking for an experienced Director of Contracts to lead our Contracts Management team. In this role, you will be responsible for the direction, management and administration of all Contracts Management activities for the Cyware corporate group. This includes, but is not limited to, managing a team of contracts managers, maintaining the contracts playbook, providing continuous process and procedure improvements, maintaining form agreements, redline and negotiation of simple to complex agreements, procurement workflow management and responsibility for ensuring contractual requirements are communicated to internal stakeholders. This role will require daily interactions with leaders across all departments (including sales, marketing, engineering), as well as with external clients. You must be results driven, quick to learn, organized, detail oriented and have a “customer first” attitude.\n\nCome join an exciting cybersecurity product startup that just closed Series C funding round!\nWhat You Will Do:\n\n\n* Manage a team of contract managers and maintain involvement with the review, redline, and negotiation of agreements for the entire corporate group, including NDAs, Master Agreements, Professional Services Agreements, Vendor Agreements and Sales Partnership Agreements.\n\n* Maintain and iterate on the existing contract playbook and form agreements.\n\n* Provide consultation and support to internal stakeholders during contract negotiations\n\n* Manage existing Contract Management methods and procedures and provide continuous improvements where appropriate\n\n* Provide education and support to the Sales and other internal teams on contracting procedures, best practices and contractual compliance\n\n* Oversee the administration and management of Ironclad and map strategy for implementing additional functionality and workflows. Includes migration strategy from prior CLM.\n\n* Management of the procurement workflow\n\n* Develop metrics and reporting to measure contracting time with a view to improving turnaround time as well providing visibility to the organization on key contractual matters and terms\n\n* Advise and assist leadership in other matters requiring legal research, advice or outside counsel involvement\n\n* Responsible for management of potential trademarks, patents, and other IP matters\n\n* Partners with compliance teams on overall privacy policies and implementing additional controls\n\n* Mentor and manage other contracts management team members \n\n* Provide legal support for customer-facing activities and agreements\n\n* Research, analyze and stay informed regarding relevant statutes, regulations, case law and proposed legislation relevant to commercial and government contracts to ensure appropriate risk management\n\n* Function as in house counsel on all contractual and other related matters\n\n* Be proactive and manage multiple tasks and assignments simultaneously\n\n* Demonstrate strong leadership skills and and coaching abilities\n\n* Work closely with business teams and clients, both domestically and internationally.\n\n* Create and monitor goals and priorities for the contracts team and be able to report on progress\n\n* Advise the leadership team on operational and strategic aspects of running the Contracts Department\n\n\n\nWho You Are\n\n\n* US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C)\n\n* Juris Doctor degree from an accredited law school\n\n* Active State Bar Membership in good standing in any U.S. jurisdiction\n\n* Must be located in Eastern Standard Timezone \n\n* At least 10 years of experience managing contracts in a corporate setting is required\n\n* At least 5 years experience working directly with international contracts and international entities is required\n\n* At least 3 years of experience working for a SaaS provider is required\n\n* At least 3 years of experience managing a contracts management team is required \n\n* Significant experience drafting and negotiating all forms of agreements, with a particular focus on complex or strategic agreements\n\n* Excellent communication skills with the ability to clearly articulate and explain complex concepts and contractual terms \n\n* High technical acumen \n\n* Experience with US Federal Government contracting, including a working knowledge of Multi-Award Schedules, is strongly preferred\n\n* Understanding of procurement best practices \n\n* Significant experience with Contracts Management software and databases is required; experience with Ironclad is preferred \n\n* Excellent and persuasive written and verbal communication skills \n\n\n\n\nWe're a lean team, so your impact will be felt immediately. If this all sounds like a good fit for you, why not join us?\nYou’ll love working at Cyware because\n\n\n* We foster an exciting and challenging start-up culture. \n\n* We’re not just employees. We’re people. We offer a comprehensive benefits package including time off, paid holidays, retirement plans, insurance coverage and much more.\n\n* We’ll invest in your career. Our company is growing quickly and we will give you the opportunity to do the same. You will have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.\n\n* We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.\n\n* We value diversity of people, culture, and ideas. \n\n\n\n\nEEO Statement:\n\nCyware is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability.\nHow to Apply\n\nApply right here. You've found the application! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$55,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCharlotte, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\n\nThe Opportunity \n\nOur customer base is growing faster than ever! We’re looking for an experienced Enterprise Customer Success Manager that is fluent in English as well as German, Spanish or Italian to help us scale our EMEA business.\n\nAs a Customer Success Manager at Postman, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. You’ll partner with your customers to co-create Joint Success Plans that outline key objectives, milestones, and success criteria. In partnership with our Solutions Architecture and Customer Education teams, you’ll curate and deliver a series of high-touch and one: Many enablement programs to help them solve critical problems, fast. Periodically, you’ll engage key stakeholders to analyze the value they’re getting from our platform and to identify new opportunities.\n\nThis role is perfect for a tech-savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.\n\nThis is a remote role based in the UK.\n\nThis role will cover our EMEA accounts.\n\nWhat You'll Do\n\n\n* Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value.\n\n* Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.\n\n* Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success.\n\n* Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.\n\n\n\n\nAbout You \n\n\n* Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space. Track record of meeting and exceeding targets.\n\n* Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy.\n\n* Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.\n\n* Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals.\n\n* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa.\n\n* Analytical Capabilities: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.\n\n* Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.\n\n* Methodology Flexibility: Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base. Experience tailoring playbooks and collateral based on the changing needs of their portfolio. Highly customer-centric.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.\n\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nPostman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.\n\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Education, API, Senior and Sales jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nAbout Glean\n\n\nWe’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.\nWe’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.\n\n\nGlean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. \nWe're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.\n \n\n\n\nWhat you will do and achieve:\n\n\n\nRelationship Management\n\n\n* Serve as the primary point of contact and trusted advisor for a select book of customers at Glean, build solid relationships, and understand their business issues to be solved by Glean\n\n* Conduct regular check-ins with customer stakeholders to address questions or issues and understand their strategic objectives\n\n* Act as the voice of the customer to our internal stakeholders, including flagging and managing risks, advocating for their needs, and ensuring alignment on objectives\n\n\n\n\n\n\nOnboarding and Adoption\n\n\n* Lead the onboarding process for new Enterprise customers, ensure a smooth handoff from Sales and fast time to first value\n\n* Leverage templates to create a consistent customer journey, iterate on templates as you learn from each customer experience helping the entire team mature\n\n* Represent customer questions and feedback during this phase to our internal partners\n\n* Provide training and cover all adoption levers with all customers, coaching each customer on how to leverage Glean’s suite of products best\n\n\n\n\n\n\nAccount Growth and Expansion\n\n\n* Comfortably do discovery into your customers’ needs, uncovering upsell opportunities within your account book and flagging when there is risk\n\n* Develop account expansion strategies in partnership with Sales peers to drive revenue growth and customer lifetime value\n\n* Represent customer feedback to R&D teams, advocate for feature requests as needed\n\n\n\n\n\n\nPerformance Tracking\n\n\n* Own and report on your key performance indicators such as Retention, Healthscore, Active Users, Multithreading, EBRs, and more\n\n* Track progress against customer’s goals and objectives, ensure that we’re matching all adoption levers to their priorities, and report progress to Glean internal stakeholders\n\n* Identify trends, patterns, and areas for improvement based on your customer feedback\n\n\n\n\n\n\n\nMinimum REQUIRED Knowledge, Skills, and Abilities:\n\n\n* 3 - 7 years in a similar role within an international / B2B SaaS company\n\n* Proven experience in Enterprise Customer Success, including track record of attaining targets\n\n* Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean\n\n* Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders\n\n* Familiarity with Value Selling and ability to do deep discovery with customers \n\n* Demonstrated project management experience, including planning, execution, and stakeholder management\n\n* Detail-oriented mindset with a focus on continuous improvement and operational excellence\n\n* Live into our company values: Make it Better, Make it Together, Make it Customer Driven\n\n* Ability to travel periodically and be in the office regularly\n\n\n\n\n \n\n\n\nWe are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Senior and Sales jobs that are similar:\n\n
$60,000 — $130,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\n\nThe Opportunity \n\nOur customer base is growing faster than ever! We’re looking for experienced Enterprise Customer Success Managers to help us scale our North American business.\n\nAs a Customer Success Manager at Postman, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. You’ll partner with your customers to co-create Joint Success Plans that outline key objectives, milestones, and success criteria. In partnership with our Solutions Architecture and Customer Education teams, you’ll curate and deliver a series of high-touch and one:Many enablement programs to help them solve critical problems, fast. Periodically, you’ll engage key stakeholders to analyze the value they’re getting from our platform and to identify new opportunities.\n\nThis role is perfect for a tech-savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.\n\nThis is a remote role based in the United States. \n\nWhat You'll Do\n\n\n* Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value.\n\n* Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.\n\n* Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success.\n\n* Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.\n\n\n\n\nAbout You \n\n\n* Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space. Track record of meeting and exceeding targets.\n\n* Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy.\n\n* Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.\n\n* Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals.\n\n* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa.\n\n* Analytical Capabilities: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.\n\n* Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.\n\n* Methodology Flexibility: Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base. Experience tailoring playbooks and collateral based on the changing needs of their portfolio. Highly customer-centric.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.\n\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\n\nWhat Else?\n\nThis is a remote role based in the United States & the reasonably estimated salary for this role ranges from $130,000 to $180,000, plus a competitive equity package, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever you’re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. \n\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Education, API, Senior and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\n\nThe Opportunity \n\nOur customer base is growing faster than ever! We’re looking for Customer Success Managers who thrive in a dynamic environment and are passionate about driving customer engagement at scale.\n\nIn this role, you will be instrumental in managing a large portfolio of customers, leveraging both 1:1 and 1:Many channels to ensure our users achieve and exceed their goals with our platform. This position is perfect for ambitious and adaptable individuals eager to push the boundaries of traditional customer success.\n\nThis role is perfect for a tech-savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.\n\nThis is a remote role based in the UK. \n\nWhat You'll Do\n\n\n* Scalable Account Strategy: Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base. Balance one:Many enablement programs with strategic 1:1 engagements. Act as advisors to customers to ensure they’re leveraging Postman effectively.\n\n* Proactive Portfolio Management: Monitor customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.\n\n* Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.\n\n* Continuous Learning and Improvement: Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale. Stay abreast of industry trends and best practices to ensure Postman remains at the forefront of customer success.\n\n\n\n\nAbout You \n\n\n* Experienced Professional: 5+ years of experience in Customer Success, preferably for companies in the development tooling space. Demonstrated ability to manage large volumes of customers through scalable programs.\n\n* Strategic Flexibility: Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base. Ability to think critically about how to scale engagement without sacrificing the quality of the customer experience. Experience tailoring playbooks and collateral based on the changing needs of their portfolio.\n\n* Analytical Skills: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.\n\n* Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals.\n\n* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa.\n\n* Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.\n\n* Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.\n\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\n\nWhat Else?\n\nPostman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!\n\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, Education, API and Sales jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWho Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\n\nThe Opportunity \n\nOur customer base is growing faster than ever! We’re looking for Customer Success Managers who thrive in a dynamic environment and are passionate about driving customer engagement at scale.\n\nIn this role, you will be instrumental in managing a large portfolio of customers, leveraging both 1:1 and 1:Many channels to ensure our users achieve and exceed their goals with our platform. This position is perfect for ambitious and adaptable individuals eager to push the boundaries of traditional customer success.\n\nThis role is perfect for a tech-savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.\n\nThis is remote role based on the East Coast (USA).\n\nWhat You'll Do\n\n\n* Scalable Account Strategy: Design and execute scalable success plans that drive rapid adoption, value realization, and loyalty across a large and diverse customer base. Balance one:Many enablement programs with strategic 1:1 engagements. Act as advisors to customers to ensure they’re leveraging Postman effectively.\n\n* Proactive Portfolio Management: Monitor customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.\n\n* Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.\n\n* Continuous Learning and Improvement: Embrace a culture of experimentation and continuous improvement, testing new approaches to customer engagement and success at scale. Stay abreast of industry trends and best practices to ensure Postman remains at the forefront of customer success.\n\n\n\n\nAbout You \n\n\n* Experienced Professional: 5+ years of experience in Customer Success, preferably for companies in the development tooling space. Demonstrated ability to manage large volumes of customers through scalable programs.\n\n* Strategic Flexibility: Comfortable leveraging both 1:1 and 1:Many strategies to support a diverse customer base. Ability to think critically about how to scale engagement without sacrificing the quality of the customer experience. Experience tailoring playbooks and collateral based on the changing needs of their portfolio.\n\n* Analytical Skills: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.\n\n* Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals.\n\n* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa.\n\n* Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.\n\n* Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields\n\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\n\nWhat Else?\n\nThis is a remote role based on the East Coast (United States), and the reasonably estimated salary for this role ranges from $105,000 - $140,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, potential spot awards, and a monthly lunch stipend. Salaries will vary outside of San Francisco and the U.S.\n\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, API and Sales jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe’re looking for a Solutions Engineering Manager - Enterprise/Majors to join us in spreading the power of Wiz. In this role, you will report to the Director, Solutions Engineering and work alongside a team of Wizards that focus on understanding the technical business needs of our Enterprise customers and prospects.\n\nWHAT YOU’LL DO\n\nYou will partner with the regionally-based sales director to develop a strong working relationship with the account teams in our Southern US region. You will thrive as a technical leader of the team not only in performing team leadership, but also getting your hands into technology. You will be the trusted advisor to your customers for all things related to cloud security across AWS, Azure, and GCP. We are passionate about technical sales and helping our customers achieve maximum value from our solution. We believe this all starts with a team effort working very closely with all resources available at Wiz.\n\nWHAT YOU'LL DO\n\n\n* Leadership and management of a team of Solutions Engineers focused on Enterprise accounts in our Southern region.\n\n* Recruit, retain, develop and coach a team of regionally focused skilled SEs.\n\n* Partner with sales and product groups to drive operational excellence and efficiency.\n\n* Drive team accountability to deal management in Salesforce.\n\n\n\n\nWHAT YOU’LL BRING\n\n\n* Cloud security experience\n\n* AWS/ Azure/ GCP hands on experience\n\n* Network engineering experience / background\n\n* Strong operating system, virtual machine and container knowledge\n\n* Knowledge of risk-based security assessments and frameworks\n\n* Understanding of cloud identity, access, certificates and keys\n\n\n\n\nBONUS POINTS\n\n\n* Experience with traditional CSPM tools and / or cloud infrastructure security · Technical SaaS Selling experience\n\n* Awareness of the CI/CD process\n\n* Familiarity with Infrastructure as Code\n\n\n\n\nLocation\n\n\n* The ideal candidate will be based in the Southwest/Mountain region\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\n\nResponsibilities\n* Deal Process Optimization:\n* Evaluate and streamline end-to-end deal processes to enhance efficiency and accuracy.\n* Implement best practices for deal structuring and pricing within the Zuora and SFDC ecosystems.\n* Work closely with sales, finance, and legal teams to ensure compliance with company policies and industry regulations.\n\n\n\n* Zuora and SFDC Integration:\n* Utilize your expertise in Zuora and SFDC to drive seamless integration between the two platforms.\n* Troubleshoot and resolve issues related to data flow and synchronization between systems.\n* Collaborate with Finance/RevOps/Sales and development teams to implement custom solutions and enhancements.\n\n\n\n* Data Analysis and Reporting:\n* Generate regular reports on deal metrics, providing insights to support decision-making processes.\n* Identify trends and anomalies in deal data, offering recommendations for improvement.\n* Contribute to the development of dashboards and analytics tools to enhance visibility into deal performance.\n\n\n\n* Cross-Functional Collaboration:\n* Work closely with sales, legal, finance, and operations teams to gather requirements and ensure alignment with business objectives.\n* Provide training and support to sales teams on deal desk processes and system usage.\n* Act as a liaison between business users and technical teams to address system-related issues.\n\n\n\nQualifications\n* Bachelor’s degree in Business, Finance, IT, or a related field.\n* Proven experience in deal desk operations, with a focus on Zuora and SFDC platforms.\n* Strong understanding of subscription-based business models and revenue recognition principles.\n* Excellent analytical and problem-solving skills.\n* Effective communication and collaboration skills with the ability to work across diverse teams.\n* Experience with system integrations, data migrations, and custom configurations within Zuora and SFDC.\n* Familiarity with SaaS industry deals and deal structure best practices and emerging trends in deal desk management.\n\n\n\nDesired Behaviors\n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Legal, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManila
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
See yourself at Twilio\n\nJoin the team as our next Personalized Support Manager\n\nLocation: Remote U.S. in EST/CST Time Zones\nWho we are & why we’re hiring\n\nTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.\nAbout the job\n\nThe Personalized Support Manager is responsible for the performance of Twilio’s products and will manage a team of global Technical Account Managers while working in United States Eastern and Central Time-Zones. The Manager in this role collaborates with Engineering, Supportability, Product, Readiness and other cross functional teams to enable customers and Technical Account Managers. \nResponsibilities\n\nIn this role, you’ll:\n\n\n* Lead a team of Technical Account Managers (TAMs) who are the designated technical contacts for Twilio’s strategic customers. The team’s role is to assist customers in resolving complex technical problems, delivering proactive guidance to provide added value through the use of Twilio technologies and being the champion for the customer within Twilio. \n\n* As the Personalized Support Manager, you will be the coach and leader for a team of TAMs; bringing out the best in each of your team members with keen interest in their overall well-being. \n\n* You are ready to dig deep and address technical questions as well as be able to zoom out and look at the larger picture. A large part of your role involves understanding customer roadblocks, pain points and advocating in a data driven way with product management and engineering teams to enhance the customer experience and delight Twilio customers. \n\n* You will also be working alongside our Sales teams to manage customer accounts. You will enable and train new employees to supplement existing resources as needed while raising the bar on the standard of support excellence. You will foster a strong culture of collaboration and customer empathy in the team.\n\n\n\n\nQualifications \n\nNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!\n\nRequired:\n\n\n* 6+ years of experience as part of a support or operations team in a software or SaaS company.\n\n* 4+ years of experience leading a technical support team in a software or SaaS company.\n\n* Experience coaching Technical Account Managers in providing best-in-class customized proactive and reactive support to customers. \n\n* Exceptional emotional intelligence, interpersonal communication and professional writing skills. \n\n* Demonstrated history of driving complex product issue resolutions including escalation management, internal and external strategy planning through to solution delivery.\n\n* Ability to lead a team while effectively developing and achieving the desired performance outcomes (performance, teamwork, collaboration, KPI reporting/analysis, frameworks, daily management tasks, training & enablement strategies, etc.)\n\n* Ability to prioritize multiple competing initiatives simultaneously including business as usual tasks, projects, on-call responsibilities and other operational requirements. \n\n* Diplomacy in uncertain situations with an analytical and process driven solution approach.\n\n\n\n\nDesired:\n\n\n* Knowledge of networking protocols, standards, troubleshooting and cloud computing. \n\n* Working knowledge of P/L, expense, cost, resource and risk management in enterprise portfolios. \n\n* Experience working with Salesforce, JIRA, Confluence, Airtable, Zendesk and other project tools. \n\n\n\nLocation \n\nRemote U.S. in EST/CST Time Zones \nOther Notes\n*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.\n\nThe estimated pay ranges for this role are as follows:\n\n\nBased in Colorado: $99,360.00 - $124,200.00 \n\nBased in New York, Washington State or California (outside the San Francisco Bay Area): $105,200.00 - $131,500.00\n\nThis role may be eligible to participate in Twilio’s equity plan. \n\nAll roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.\n\n\n\n\nThe successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. \nWhat We Offer\n\nThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.\nTwilio thinks big. Do you?\n\nWe like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.\n\nSo, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!\n\nIf this role isn't what you're looking for, please consider other open positions. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud and Sales jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs UpKeep’s Sales Operations Manager, you will be in a pivotal role to enable our Sales teams to be more efficient and effective. Your ultimate goal is to drive more high-quality revenue from lead gen to customer acquisition, to retention. You will own important functional areas such as tooling, internal processes and standards that drive our marketing, sales cycle, and customer journey. You will partner closely with members of our marketing, sales, and customer success teams to drive a strategic operations roadmap and ensure the teams are supported day-to-day. Our ideal candidate has a proven track record of successfully supporting a rapidly growing GTM team. \n\n\nThis role requires a passion for data, self-motivation, detail oriented and excellent problem-solving abilities. Ability to deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and drive towards simple solutions to complex problems. \n\n\n\n ESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Partner with GTM Leadership to define the sales operations strategy as it aligns and integrates the customer-facing teams (marketing, sales, customer success)\n* Partner with GTM leadership to define, build, and optimize the lead, sales cycle, and post sales cycle process to improve our pipeline throughput & retention initiatives\n* Manage relationship and program execution with strategic outsourced rev ops agency, reporting on project progress weekly and monthly\n* Build and maintain the Sales automation stack to ensure clean data synchronization between core systems such as Salesforce, Salesloft, etc.\n* Partner with Sales Leadership to centralize KPI dashboards for all revenue-generating teams\n* Proactively monitor and strive to maintain high levels of data quality, accuracy, process adoption, and consistency across all GTM functions\n* Enable a best-in-class sales forecast, pipeline, and operating cadence. This will include everything from gathering data, improving predictive measures, running analysis, reporting, territory creation and planning\n* Partner with cross-functional teams to review operational procedures, and develop scalable processes and solutions to address any inefficiencies, including ongoing documentation\n* Hands on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc. \n* Act as a consultant to provide support for all GTM systems\n* Support in Territory design for new logo / account management / BDR teams\n\n\n\nEXPERIENCE \n* Bachelor’s degree in MIS or related field \n* Preferred Certified Salesforce.com Administrator (ADM-201)\n* Experience managing and supporting sales needs and questions around systems such as SFDC, Salesloft, ZoomInfo, etc.\n* 3+ total years of operating experience in either Sales Operations, Revenue Operations or Operations ideally at a B2B SaaS company\n* Managing, triaging, and resolving user submitted issues via ticketing system(s) \n* Advanced Google sheets/Excel skills (Macro, Pivot Tables, VLOOKUP) \n\n\n\nKNOWLEDGE\n* Strong verbal and written communication skills to influence others at all levels and across all functions within the organization to rally behind shared business goals\n* Ability to communicate effectively with technical personnel as well as with business users. \n* Handles multiple competing priorities in a fast-paced, deadline-driven environment \n* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users \n* Relational databases, data modeling, and ETL tools \n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n$145,000 - $150,000 a year\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States / Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role:\n\nWe are looking for an experienced, motivated, and strategic Director of Enterprise Applications to join our team! In this position, you will have the opportunity to make a true impact on key revenue-driving initiatives that will take Vectra into the future. As the owner of our Salesforce ecosystem, your team is at the heart of many cross-functional processes. Your primary responsibilities will include driving the design/architecture, development, & governance of our Salesforce instance and related key enterprise applications.\n\nWhat You’ll Do:\n\n\n* Partner closely with cross-functional teams on various company initiatives that drive revenue, operational efficiency, and scalability.\n\n* Create strong relationships with our stakeholders, aligning on priorities, gathering requirements, and providing consistent communication.\n\n* Build a structured operating cadence for your team that ensures quality, timeliness in delivery, responsiveness, efficiency, and adherence to business needs.\n\n* Manage team capacity closely, finding the balance between project initiatives and general ticket support.\n\n* Develop and maintain a long-term roadmap for addressing cross-functional process improvement, tech debt management, data governance, and security.\n\n* You are the primary owner and technical architect for our Salesforce ecosystem, designing solutions that adhere to best practices and are scalable.\n\n* As Tier 1 technical support for internal customers, ensure timely response and urgency when tickets arise.\n\n* Strong focus and direct management of security measures within our Salesforce ecosystem and any 3rd party integrated applications, collaborating closely with our Information Technology team.\n\n* Responsible for the governance of all direct integrations with Salesforce, including a full understanding of what data flows between systems and how that data is leveraged.\n\n* Stays up to speed on all Salesforce releases, leveraging new features where appropriate.\n\n\n\n\n \n\nWhat We’re Looking For:\n\n\n* 5+ years of technical leadership experience managing the architecture of Salesforce & other key enterprise applications. Experience in a SaaS B2B environment is preferred.\n\n* 3+ years of previous managerial experience.\n\n* Ability to design and architect, as well as jump in to build and deploy solutions independently.\n\n* Agile: comfortable with a fast-paced environment, can quickly adapt to changing priorities\n\n* Proven track record of leading projects from requirements to go-live; advanced program & project management skills; detail-oriented.\n\n* Strategic & Goal-Oriented: A change agent; someone that thinks strategically and brings fresh ideas to the table.\n\n* Team Leader: motivates, mentors, and holds team accountable to meet goals.\n\n* Technical Orientation: builds secure scalable solutions; reduces tech debt.\n\n* Excellent written and verbal communications skills; is curious and asks questions.\n\n* Team Player: collaborates well across many departments including Sales, Marketing, Finance, Engineering, Customer Success, Support, and Product.\n\n* “Get it Done” Attitude: someone with a positive and problem-solver mindset; is motivated by reaching goals.\n\n\n\n\nAdditional Technical Competencies:\n\n\n* Expertise & significant experience in the following Salesforce modules: Salesforce CPQ, Sales Cloud, Service Cloud. A plus if that also includes Marketing Cloud or Digital.\n\n* Must have Certificate: Salesforce Certified CPQ Specialist; Salesforce Application Architect OR Salesforce System Architect certification a plus.\n\n* Experience working in both development roles as well as technical leadership roles (i.e. lead teams of Developers, Business Analysts, Testers)\n\n* Strong experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.\n\n* Strong understanding of Salesforce’s security model; experience with Event Monitoring is preferred.\n\n* Has built or experience with integrations between Salesforce & external applications using REST, SOAP APIs, oAuth and Single Sign-On.\n\n* Uses best practices to migrate changes from development to test to production environment(s), using CI technologies like Salesforce DX and ANT.\n\n* Adheres to defined coding standards and develops well-structured, maintainable, and easy to understand code.\n\n* Experience with front-end and back-end development including: Aura Framework, Lightning Web Component (LWC), Visualforce, Apex, REST and SOAP-based web services.\n\n* Exceptional knowledge of object-oriented concepts and has development experience with design patterns including MVC.\n\n* Understanding of relational databases including work with SOQL, MySQL, SQL.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role:\n\nWe are looking for an experienced, motivated, and strategic Director of Enterprise Applications to join our team! In this position, you will have the opportunity to make a true impact on key revenue-driving initiatives that will take Vectra into the future. As the owner of our Salesforce ecosystem, your team is at the heart of many cross-functional processes. Your primary responsibilities will include driving the design/architecture, development, & governance of our Salesforce instance and related key enterprise applications.\n\nWhat You’ll Do:\n\n\n* Partner closely with cross-functional teams on various company initiatives that drive revenue, operational efficiency, and scalability.\n\n* Create strong relationships with our stakeholders, aligning on priorities, gathering requirements, and providing consistent communication.\n\n* Build a structured operating cadence for your team that ensures quality, timeliness in delivery, responsiveness, efficiency, and adherence to business needs.\n\n* Manage team capacity closely, finding the balance between project initiatives and general ticket support.\n\n* Develop and maintain a long-term roadmap for addressing cross-functional process improvement, tech debt management, data governance, and security.\n\n* You are the primary owner and technical architect for our Salesforce ecosystem, designing solutions that adhere to best practices and are scalable.\n\n* As Tier 1 technical support for internal customers, ensure timely response and urgency when tickets arise.\n\n* Strong focus and direct management of security measures within our Salesforce ecosystem and any 3rd party integrated applications, collaborating closely with our Information Technology team.\n\n* Responsible for the governance of all direct integrations with Salesforce, including a full understanding of what data flows between systems and how that data is leveraged.\n\n* Stays up to speed on all Salesforce releases, leveraging new features where appropriate.\n\n\n\n\n \n\nWhat We’re Looking For:\n\n\n* 5+ years of technical leadership experience managing the architecture of Salesforce & other key enterprise applications. Experience in a SaaS B2B environment is preferred.\n\n* 3+ years of previous managerial experience.\n\n* Ability to design and architect, as well as jump in to build and deploy solutions independently.\n\n* Agile: comfortable with a fast-paced environment, can quickly adapt to changing priorities\n\n* Proven track record of leading projects from requirements to go-live; advanced program & project management skills; detail-oriented.\n\n* Strategic & Goal-Oriented: A change agent; someone that thinks strategically and brings fresh ideas to the table.\n\n* Team Leader: motivates, mentors, and holds team accountable to meet goals.\n\n* Technical Orientation: builds secure scalable solutions; reduces tech debt.\n\n* Excellent written and verbal communications skills; is curious and asks questions.\n\n* Team Player: collaborates well across many departments including Sales, Marketing, Finance, Engineering, Customer Success, Support, and Product.\n\n* “Get it Done” Attitude: someone with a positive and problem-solver mindset; is motivated by reaching goals.\n\n\n\n\nAdditional Technical Competencies:\n\n\n* Expertise & significant experience in the following Salesforce modules: Salesforce CPQ, Sales Cloud, Service Cloud. A plus if that also includes Marketing Cloud or Digital.\n\n* Must have Certificate: Salesforce Certified CPQ Specialist; Salesforce Application Architect OR Salesforce System Architect certification a plus.\n\n* Experience working in both development roles as well as technical leadership roles (i.e. lead teams of Developers, Business Analysts, Testers)\n\n* Strong experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.\n\n* Strong understanding of Salesforce’s security model; experience with Event Monitoring is preferred.\n\n* Has built or experience with integrations between Salesforce & external applications using REST, SOAP APIs, oAuth and Single Sign-On.\n\n* Uses best practices to migrate changes from development to test to production environment(s), using CI technologies like Salesforce DX and ANT.\n\n* Adheres to defined coding standards and develops well-structured, maintainable, and easy to understand code.\n\n* Experience with front-end and back-end development including: Aura Framework, Lightning Web Component (LWC), Visualforce, Apex, REST and SOAP-based web services.\n\n* Exceptional knowledge of object-oriented concepts and has development experience with design patterns including MVC.\n\n* Understanding of relational databases including work with SOQL, MySQL, SQL.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role:\n\nWe are looking for an experienced, motivated, and strategic Director of Enterprise Applications to join our team! In this position, you will have the opportunity to make a true impact on key revenue-driving initiatives that will take Vectra into the future. As the owner of our Salesforce ecosystem, your team is at the heart of many cross-functional processes. Your primary responsibilities will include driving the design/architecture, development, & governance of our Salesforce instance and related key enterprise applications.\n\nWhat You’ll Do:\n\n\n* Partner closely with cross-functional teams on various company initiatives that drive revenue, operational efficiency, and scalability.\n\n* Create strong relationships with our stakeholders, aligning on priorities, gathering requirements, and providing consistent communication.\n\n* Build a structured operating cadence for your team that ensures quality, timeliness in delivery, responsiveness, efficiency, and adherence to business needs.\n\n* Manage team capacity closely, finding the balance between project initiatives and general ticket support.\n\n* Develop and maintain a long-term roadmap for addressing cross-functional process improvement, tech debt management, data governance, and security.\n\n* You are the primary owner and technical architect for our Salesforce ecosystem, designing solutions that adhere to best practices and are scalable.\n\n* As Tier 1 technical support for internal customers, ensure timely response and urgency when tickets arise.\n\n* Strong focus and direct management of security measures within our Salesforce ecosystem and any 3rd party integrated applications, collaborating closely with our Information Technology team.\n\n* Responsible for the governance of all direct integrations with Salesforce, including a full understanding of what data flows between systems and how that data is leveraged.\n\n* Stays up to speed on all Salesforce releases, leveraging new features where appropriate.\n\n\n\n\n \n\nWhat We’re Looking For:\n\n\n* 5+ years of technical leadership experience managing the architecture of Salesforce & other key enterprise applications. Experience in a SaaS B2B environment is preferred.\n\n* 3+ years of previous managerial experience.\n\n* Ability to design and architect, as well as jump in to build and deploy solutions independently.\n\n* Agile: comfortable with a fast-paced environment, can quickly adapt to changing priorities\n\n* Proven track record of leading projects from requirements to go-live; advanced program & project management skills; detail-oriented.\n\n* Strategic & Goal-Oriented: A change agent; someone that thinks strategically and brings fresh ideas to the table.\n\n* Team Leader: motivates, mentors, and holds team accountable to meet goals.\n\n* Technical Orientation: builds secure scalable solutions; reduces tech debt.\n\n* Excellent written and verbal communications skills; is curious and asks questions.\n\n* Team Player: collaborates well across many departments including Sales, Marketing, Finance, Engineering, Customer Success, Support, and Product.\n\n* “Get it Done” Attitude: someone with a positive and problem-solver mindset; is motivated by reaching goals.\n\n\n\n\nAdditional Technical Competencies:\n\n\n* Expertise & significant experience in the following Salesforce modules: Salesforce CPQ, Sales Cloud, Service Cloud. A plus if that also includes Marketing Cloud or Digital.\n\n* Must have Certificate: Salesforce Certified CPQ Specialist; Salesforce Application Architect OR Salesforce System Architect certification a plus.\n\n* Experience working in both development roles as well as technical leadership roles (i.e. lead teams of Developers, Business Analysts, Testers)\n\n* Strong experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.\n\n* Strong understanding of Salesforce’s security model; experience with Event Monitoring is preferred.\n\n* Has built or experience with integrations between Salesforce & external applications using REST, SOAP APIs, oAuth and Single Sign-On.\n\n* Uses best practices to migrate changes from development to test to production environment(s), using CI technologies like Salesforce DX and ANT.\n\n* Adheres to defined coding standards and develops well-structured, maintainable, and easy to understand code.\n\n* Experience with front-end and back-end development including: Aura Framework, Lightning Web Component (LWC), Visualforce, Apex, REST and SOAP-based web services.\n\n* Exceptional knowledge of object-oriented concepts and has development experience with design patterns including MVC.\n\n* Understanding of relational databases including work with SOQL, MySQL, SQL.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThe Role:\n\nWe are looking for an experienced, motivated, and strategic Director of Enterprise Applications to join our team! In this position, you will have the opportunity to make a true impact on key revenue-driving initiatives that will take Vectra into the future. As the owner of our Salesforce ecosystem, your team is at the heart of many cross-functional processes. Your primary responsibilities will include driving the design/architecture, development, & governance of our Salesforce instance and related key enterprise applications.\n\nWhat You’ll Do:\n\n\n* Partner closely with cross-functional teams on various company initiatives that drive revenue, operational efficiency, and scalability.\n\n* Create strong relationships with our stakeholders, aligning on priorities, gathering requirements, and providing consistent communication.\n\n* Build a structured operating cadence for your team that ensures quality, timeliness in delivery, responsiveness, efficiency, and adherence to business needs.\n\n* Manage team capacity closely, finding the balance between project initiatives and general ticket support.\n\n* Develop and maintain a long-term roadmap for addressing cross-functional process improvement, tech debt management, data governance, and security.\n\n* You are the primary owner and technical architect for our Salesforce ecosystem, designing solutions that adhere to best practices and are scalable.\n\n* As Tier 1 technical support for internal customers, ensure timely response and urgency when tickets arise.\n\n* Strong focus and direct management of security measures within our Salesforce ecosystem and any 3rd party integrated applications, collaborating closely with our Information Technology team.\n\n* Responsible for the governance of all direct integrations with Salesforce, including a full understanding of what data flows between systems and how that data is leveraged.\n\n* Stays up to speed on all Salesforce releases, leveraging new features where appropriate.\n\n\n\n\n \n\nWhat We’re Looking For:\n\n\n* 5+ years of technical leadership experience managing the architecture of Salesforce & other key enterprise applications. Experience in a SaaS B2B environment is preferred.\n\n* 3+ years of previous managerial experience.\n\n* Ability to design and architect, as well as jump in to build and deploy solutions independently.\n\n* Agile: comfortable with a fast-paced environment, can quickly adapt to changing priorities\n\n* Proven track record of leading projects from requirements to go-live; advanced program & project management skills; detail-oriented.\n\n* Strategic & Goal-Oriented: A change agent; someone that thinks strategically and brings fresh ideas to the table.\n\n* Team Leader: motivates, mentors, and holds team accountable to meet goals.\n\n* Technical Orientation: builds secure scalable solutions; reduces tech debt.\n\n* Excellent written and verbal communications skills; is curious and asks questions.\n\n* Team Player: collaborates well across many departments including Sales, Marketing, Finance, Engineering, Customer Success, Support, and Product.\n\n* “Get it Done” Attitude: someone with a positive and problem-solver mindset; is motivated by reaching goals.\n\n\n\n\nAdditional Technical Competencies:\n\n\n* Expertise & significant experience in the following Salesforce modules: Salesforce CPQ, Sales Cloud, Service Cloud. A plus if that also includes Marketing Cloud or Digital.\n\n* Must have Certificate: Salesforce Certified CPQ Specialist; Salesforce Application Architect OR Salesforce System Architect certification a plus.\n\n* Experience working in both development roles as well as technical leadership roles (i.e. lead teams of Developers, Business Analysts, Testers)\n\n* Strong experience with the declarative development tools of Salesforce, such as Validation Rules, Process Builders and Flows.\n\n* Hands-on knowledge of Apex, Visualforce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.\n\n* Strong understanding of Salesforce’s security model; experience with Event Monitoring is preferred.\n\n* Has built or experience with integrations between Salesforce & external applications using REST, SOAP APIs, oAuth and Single Sign-On.\n\n* Uses best practices to migrate changes from development to test to production environment(s), using CI technologies like Salesforce DX and ANT.\n\n* Adheres to defined coding standards and develops well-structured, maintainable, and easy to understand code.\n\n* Experience with front-end and back-end development including: Aura Framework, Lightning Web Component (LWC), Visualforce, Apex, REST and SOAP-based web services.\n\n* Exceptional knowledge of object-oriented concepts and has development experience with design patterns including MVC.\n\n* Understanding of relational databases including work with SOQL, MySQL, SQL.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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