EoT Labs is hiring a
Remote Support Engineer
\nThe role and a bit about us\nThe role presents an opportunity to become an integral part of our tech team with plenty of room to perform as a Support Engineer.\nYou’ll be joining a team of hungry entrepreneurs, visionaries, engineers, and creatives, driven by the opportunity to have a real-world impact. We’re experience-oriented, performance driven, and go through life with a ‘can-do’ attitude – because that’s what it takes to positively shape our collective future.\nIf that resonates with you, let’s dive into the details.What you bring to the table\n\n* Provide first and second-level support for blockchain.\n\n* Monitor, troubleshoot, and manage blockchain nodes and networks to ensure optimal performance and security.\n\n* Provide support for blockchain-related issues, including node setup, synchronization problems, and network connectivity.\n\n* Help users with transaction management and anomaly detection within blockchain transactions.\n\n* Collaborate with developers to understand and resolve technical challenges, and ensure that the integration of new technologies goes smoothly\n\n* Interest in Cryptography skills.\n\n* Knowledge of consensus algorithms, cryptographic hash functions, and decentralized applications (dApps).\n\n* Proficiency in using blockchain explorers and other diagnostic tools to analyze transactions and blocks.\n\n* Professional working knowledge of English language.\n\n\nNice to have\n* Customer handling experience.\n\nThings you will do\n\n* Detect high-signal alerts from production infrastructure events to provide early indicators of network attacks and compromises. Come up with a possible solution of what to do in such cases.\n\n* Monitor for insecure conditions and design fallback systems to support the stability of the network.\n\n* Assessing the problems faced and performing basic troubleshooting to determine if an issue should be further escalated.\n\n* Respond to security alerts and incorporate incident response management.\n\n* Fixing issues and communicating back to the community.\n\n* Working on answering simple support requests from potential customers about peaq service.\n\n* Liaising between the tech team and the community and ecosystem projects.\n\n* Setting up a local proxy to debug outgoing Web3 requests.\n\n\nWhat we offer\n\n* Remote first. You’ll be joining a team working from all over the world.\n\n* Flexible working arrangements. Create your own journey with flexible working schedules and locations.\n\n* The opportunity to contribute to innovative projects in and exciting industry that has the potential to positively shape our world.\n\n* High growth potential. Room to grow professionally at EOT Labs, while learning new skills and working on the cutting edge of Web3 and IoT.\n\n* A warm and open culture at an international organization with team members coming from all four corners of the globe.\n\n* An environment that values freedom, autonomy, team spirit and open communication.\n\n\nWhat guides us\n\n* We believe that great teams can only deliver great results consistently if they work under conditions that give them creative freedom and a manageable workload, creating full focus on what's important.\n\n* We find strength in diversity and authenticity.\n\n* We give you the freedom you need to be great at what you do.\n\n* We create a space where people can do what they love and live up to their potential.\n\n\n\nWe look forward to building the future with you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Web3, Node and Engineer jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide
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