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🤖 Closed by robot after apply link errored w/ code 404 2 years ago
\nWhat we are looking for\nA Service Improvement Agent who will respond and manage online reviews from guests on multiple platforms. This person will promote positive guest feedback, respond to posted reviews and connect with guests directly that had a less than 5 star experience. We have streamlined the most consistent + tech-driven experience in the short-term rental market, and the Service Improvement Agent will ensure prospective guests have a positive online experience.\n\n\nWhat You'll Do\n\n\n* Publicly respond to online reviews written by guests, which are posted on various review sites. \n\n* Reach out to guests who leave a negative review in order to change the perception of their stay to a positive one.\n\n* Proactively seek out reviews from guests with a positive experience.\n\n* Work cross-departmentally with marketing and product to increase the visibility of positive feedback.\n\n* Attend weekly meetings and provide organized updates succinctly.\n\n* Build and maintain positive relationships with guests to increase repeat business.\n\n\n\n\n\nWhat You'll Bring\n\n\n* 1+ years of experience deescalating customer issues and resolving situations \n\n* Hospitality experience strongly preferred\n\n* Customer service and / or concierge experience required\n\n* Communications writing experience preferred\n\n* Positive, enthusiastic and passionate about making guests happy\n\n* Ability to understand and convey business issues and technical concepts\n\n* Capable of quickly learning new software systems\n\n* Strong communication skills and attention to detail\n\n* Demonstrate a high-level understanding of the short-term rental and hospitality industries.\n\n* Keep up with industry trends and local regulatory environments.\n\n* Legal right to work in the United States\n\n\n\n\n\nPerks + Benefits\n\n\n* $20/hr\n\n* Health Benefits & Generous PTO policy\n\n* Discounted stays at our properties\n\n* Professional Development stipends\n\n* Lunch & Learns \n\n* Perks at work\n\n* Team bonding events & Offsite\n\n\n\nWhat we bring\n\nAt AvantStay our people are HEROs: Hungry, Excellent, Resilient, + Open, and we are passionate about real estate, technology, and hospitality. We are a team that roots for each other, encourage recognition, and promote employee growth in a an inclusive environment.\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Jira, Python, Senior, Engineer, SEO, Mobile, Legal, SaaS, DevOps, Education, Cloud, Software, React, JavaScript, Travel, Salesforce, Marketing, Sales, Copywriter, Video, Ecommerce, Finance, Backend, Test, Java, API, Medical, Digital Nomad and Director jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLas Vegas, Nevada, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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