\nNOTE: This is a FULLY remote role, but the candidate must be based in the Philippines to collaborate with their team and peers. Please only apply if you are physically based in the Philippines.\n\n\nHostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, Vrbo, and Booking.com, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.\nAs a profitable and growing company, this role is necessitated by our continued growth.\n\nAbout the role\n\n\nAs a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.\n\nResponsibilities\n\n\n* \nImplement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.\n* \nConduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.\n* \nDevelop customized onboarding materials and resources in English\n* \nMaintain clear, consistent, and proactive communication with new customers throughout the onboarding process.\n* \nCollaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.\n* \nMonitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.\n* \nServe as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.\n\n\n\n* \nAt least 2 years of experience in customer onboarding or customer success within the SaaS industry.\n\n\n* \nFluent proficiency in English is mandatory to communicate with customers. English is also our company language used internally.\n* \nAbility to work North American hours to align with our customer's needs.\n* \nProven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.\n* \nStrong interpersonal skills and the ability to create a positive first impression with new customers.\n* \nExcellent communication, presentation, and training skills.\n* \nAbility to quickly adapt to new technologies and continuously update skills in a fast-paced environment.\n* \nStrong problem-solving skills and the ability to think critically.\n\n\nWhat we offer\n* \nCompetitive Compensation: We offer competitive pay based on market rates in the country of the applicant.\n* \n100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table. The choice is yours. Just don’t ask to work in our office (we don’t have one).\n* \nEquity: Every role in our company comes with valuable stock options in a fast-growing and profitable company. This ensures we all share in the company’s success.\n* \nValues-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good. We leverage them daily when making strategic and tactical decisions.\n* \nProfessional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.\n* \nAnnual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.\n* \nGeographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary. The specifics depend on the country of the applicant.\n* \nDynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).\n\n\nThank you for your interest. If you apply for this role, you will receive an email from our Talent Acquisition team after your application has been reviewed alongside the qualifications for this role and the qualifications of others who have applied. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $42,500 — $62,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n