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\nResponsibilities\n• Supporting incoming issues from customers Zendesk ticket system;\n• Supporting customers around the world in Japanese and English;\n• Providing consultative advice to customers related to the usage of ABBYY products;\n• Resolve product issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best steps to solve the problem;\n• Maintains leading-edge technical and personal skills. Provides input for team member appraisals and acts as a mentor/role model for others;\n• Engages with internal departments to facilitate requests from customers;\n• Preparing articles to Knowledge Base;\n• Follow communication procedures, guidelines, and policies.\n\nRequirements\n• Higher linguistic and/or technical education and advanced PC user;\n• Upper-Intermediate (or higher) level of written and verbal English \n• Japanese- Intermediate level or higher \n• Interest to work and develop in IT/technical support;\n• Customer care or similar experience will be a plus;\n• Ability to methodically troubleshoot program issues;\n• Ability to understand the customer environment, security settings, and how third-party tools integrate into the solution;\n• The candidate must demonstrate the ability to be able to quickly and technically correctly find a solution based on the information received from the customer;\n• Analytical set of mind;\n• Communication skills, empathy (desire and ability to communicate with people);\n• High resistance to stress;\n• Able to work overtime and/or on holidays, if necessary\n• Easy to learn.\n\nHere are some of our local benefits:\n\n• Work as part of a great international team in a cutting-edge AI software company;\n• Work remotely;\n• Interesting and challenging tasks;\n• Self-development opportunities through the ABBYY University platform\n• Competitive salary;\n• Attractive social package\n• 28 days of annual vacation\n• Private health insurance
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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