Plotly is hiring a
Remote Customer Success Engineeer Infrastructure
\nThe data science community is diverse in skill sets, objectives, and preferences for tools and workflows. Through our innovative visualization tools and software, we enable the creation, analysis and sharing of data-driven insights across the globe.\n\nAs a member of Plotlyโs Customer Success & Support team, you will be part of a dedicated group helping customers unlock the full potential of Dash and Dash Enterprise. Our Customer Success team focuses on building trust and confidence in our products and services, ensuring the customers have a seamless experience from onboarding to ongoing support. \n\n \n\n\n \n\nWe're looking for a Customer Success Engineer, Infrastructure who will be responsible for helping our enterprise customers install, optimize, and use our commercial enterprise product offerings. There is a high focus on installation and infrastructure based issues. This will involve debugging over phone and video calls, analyzing log files, creatively satisfying the constraints of highly varied customer environments, and discussing thorny technical issues with our software development engineers.\n\nThe technologies you will be working with include but may not be limited to: \n\n\n* Bash or Python\n\n* Linux systems / Red Hat Enterprise Linux\n\n* Docker\n\n* AWS, Azure, GCP ( consumer and enterprise-level solutions)\n\n* Kubernetes\n\n\n\nCore job responsibilities:\n\n\n* In collaboration with our Product Development team, give direct, in-depth support to customers installing, upgrading, and using our products\n\n* Develop and maintain a deep understanding of the environments where Plotly customers deploy and use our products (on premise, AWS, Azure, GCP)\n\n* Seek to understand customer needs and help them appropriately optimize the custom configuration of their Plotly Enterprise instances\n\n* With the Engineering and Customer Success teams, develop ways to improve and streamline processes to help our customers quickly reach peak efficiency with our product\n\n* Identify and communicate product and documentation improvements\n\n\n\nJob requirements:\n\nTechnical skills:\n\n\n* 2+ years or more of Linux systems administration and general networking experience\n\n* Basic understanding of client-server architecture in the context of web applications / a PaaS\n\n* 2+ years of experience providing system-level customer support\n\n* 2+ years of experience with at least one public cloud environment\n\n* 1+ years of experience with Kubernetes\n\n* 1+ years of experience with Docker\n\n* Familiarity reading and understanding code in at least one programming language, such as Bash or Python\n\n* Preferred: familiarity with any of LDAP, SAML, Windows enterprise systems administration\n\n* Work schedule: 8am to 12pm core hours, flexible in the afternoon.\n\n\n\n\nProfessional skills:\n\n\n* Ability to communicate clearly and positively with clients of various skill levels and backgrounds\n\n* Works well in an open and collaborative environment\n\n* Can autonomously drive their own work\n\n* A sincere belief in the importance of following and producing good documentation\n\n* Comfort with troubleshooting problems with only indirect access to customer environments\n\n\n\nAssets:\n\n\n* An understanding of service level agreements and how to make a product offering meet them\n\n* Some experience with one or more of reliability, testing, automation, observability, and performance work\n\n\n\n\n \n\nDonโt meet all the requirements, but you feel you would be a great fit to our plot-legion? Donโt hesitate to apply!\n\n \n\n\n \nWhat you can expect from us:\n\n\n\nHealth & Wellbeing\n\n\n* Comprehensive health coverage\n\n* Generous PTO \n\n* Parental leave top-up program\n\n\n\n\n\n\nGrowth & Future\n\n\n* Stock options for all full-time employees\n\n* Learning & development program\n\n* Work alongside a dedicated team \n\n\n\n\n\n\nFlexibility & Community\n\n\n* Remote-first work\n\n* Home office support\n\n* Employee led DE&I resource group\n\n* Plotly Community Forum\n\n\n\n\n\n\n\n\nWhy Plotly?\n\nUnleash your creativity and shape the future of data analytics! \n\nFounded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun! \n\nWe are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.\n\nPlotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process. \n\n\n\n \n\n\n \n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video and Cloud jobs that are similar:\n\n
$57,500 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
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