\nWhy This Role is Important to Arcadia\n\n\nAt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.\n \nCSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.\n \nIn this position, you will be a member of the Customer Success Management team within Arcadia’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.\n\n\nWhat Success Looks Like\nIn 3 months\n·       Complete Arcadia Core Platform certification\n·       Complete onboarding requirements\n·       Coordinate with internal teams and track against project status/timelines\n·       Know each assigned customers’ scope of work and organizational goals\n·       Act as the primary CSA on assigned customer accounts with oversight\n·       Manage day to day operations of each customer\n\n\nIn 6 months\n·       Be able to provide clients with a demo of functionality\n·       Create and manage to project timelines\n·       Understand Arcadia’s data ingestion processes\n·       Drive issue resolution through coordination with internal teams\n·       Begin to gain an understanding of healthcare data\n·       Have an awareness of some of Arcadia’s product configuration options\n\n\nIn 12 months\n- Manage customer accounts independently with minimal oversight\n- Exhibit an in depth understanding of Arcadia products\n- Provide training tailored to the customer needs across the Arcadia product suite\n- Understand and translate issue impact relative to customers’ business needs\n- Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams\n- Help troubleshoot the data ingestion process\n- Demonstrate a robust understanding of EHR and claims data\n- Develop strategies to help a client reach their business goals through product configuration changes and trainings\n\n\n\nWhat You'll Be Doing\n* Serving as the primary day-to-day point of contact for customers live on the Arcadia platform\n* Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact\n* Investigating escalated and highly complex issues and developing remediation plans with internal teams. Driving complex issue resolution through collaboration with internal teams\n* Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support\n* Interacting with customers and clearly explaining issue root cause/remediation and product functionality\n* Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.\n* Conducting supplementary customer trainings and demos across the Arcadia product suite\n* Acting as the translator between internal and external teams regarding complex technical concepts and business needs\n* Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution\n* Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success\n* Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes\n* Helping to shape a new team and to design the customer intake process\n* Leveraging tools such as Jira, Confluence, Box, and SQL\n\n\n\nWhat You'll Bring\n* 1-3 years related work experience\n* Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience\n* Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)\n* Regularly learn new skills, make timely decisions, and adapt well to change\n* Strong analytical, quantitative, problem solving and organizations skills\n* Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines\n* Thrive as a self-starter with the curiosity and tenacity to learn complex concepts\n* Healthcare industry experience\n\n\n\nWould Love for You to Have\n* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus\n* Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus\n* Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input\n* Experience at an EHR, Health Plan, or other Healthcare organization\n\n\n\nWhat You'll Get\n* CSA will be a high growth position with deep exposure to Arcadia’s products, tools and processes.  We expect high throughput with frequent promotion to our implementation, production, or technical teams.\n* Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Great benefits like flextime time off\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst and Design jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nThe Arcadia Data Engineering team onboards and supports the data feed integrations between Client Claim and Clinical data management platforms and our Healthcare Solution Platform. Our customers are top Healthcare providers and payers, and we help them integrate their internal systems with our analytic platform. The Data Engineering team is responsible for the data architecture that drives the partnership with customers and other internal organizations to drive success through adoption of cutting edge analytic solutions that leverage new age technologies and best practices. Our Data Engineers require both SQL Database knowledge and design , along with multiple programing languages.\n \nAs a Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client Claim and Clinical data platforms and our analytic health solution platform. Your efforts will be critical to driving the long-term partnership between Arcadia and our customers.\n \nWhat Success Looks Like:\n \nIn 3 months\n- Learn the different areas of the data connector life cycle, while having a working knowledge of the technical stacks , storage platforms , data models , and Dev. Cycle\n- Work within Data Engineering Scrum team\n- Set to work on new ingestion pipelines with full bandwidth available (as formal training will end)\n \nIn 6 months\n- Properly contribute to scrum ceremonies and ceremonies within the dev cycles while successfully updating status and progress in Jira  \n- Work on higher level enhancement requests and ingestion pipelines\n- Ability to Deliver Data related Reviews to clients and other departments regarding code quality and test cases.\n- Set your own personal vision of development and career aspirations and set a working path forward with leadership to work on how we can help you attain those goals   \n \nIn 12 months \n- Developing a range of data pipelines with varying complexity\n- Work with Product, Engineering or Implementation to build out tools for better data integration\n- Pick an SME (Subject Matter Expert) path for what excites you the most\n- Working on standardized data connector development\n\n\n\nWhat You'll Be Doing\n* Design and documentation of connectors / ingestion pipelines\n* Build and Unit testing of delivery connectors / ingestion pipelines\n* Support of our processes in partaking in peer code reviews , sprint planning , product grooming , maintaining Jira tasks and peer test reviews\n* You will be expected to contribute to multiple implementations simultaneously, which will include both new customer setup as well as support and enhancements for existing customers.\n\n\nThe expectations of the day to day of an engineer is as follows:Delivery\n* Responsible for delivery of work on expected timelines.\n* Able to identify risk to project success and communicate to leadership\n* Works mostly independently on delivery w/decreasing involvement from engineering and more senior team members\n* Consistently deliver increasing connectors of increasing quality with "lessons learned" incorporated into next project\n* Able to apply critical thinking and problem solving skills to propose solutions for complex problems within day to day work\n\n\n Technical Domain Knowledge:\n* Working and growing knowledge of new tech stack with less focus on finding efficiency in the technology and greater focus on understanding use of it.\n* Developing ability to understand technical issues and communicate potential solutions to team members or engineering team\n\n\nBusiness Domain Knowledge:\n* Developing working knowledge of the business of healthcare data and how it interacts within the Arcadia products\n* Understanding of shared value contracts that our customers are in and how data is impacted by them\n* Developing knowledge of industry data expected values such as PMPM by LOBs, MM trends, etc.\n\n\nCommunication Skills:\n* Developing internal and external professional communication skills including presentation of issues using appropriate industry vocabulary\n\n\nTeam Projects:\n* Responsible for contributing to the advancement of team processes and internal\n\n\n\nWhat You'll Bring\n* Experience Level 2-5 years post-grad with relevant industry experience or graduate level Degree.\n\n TECH\n* As a data engineer you will be expected to problem solve some basic coding issues and enhancements with frameworks that are built in Spark Scala, while also leveraging technical skills to partake in idea sessions on process improvement and POC design of how to carry out a solution. \n\n\n\n* SQL: 2-4 year (Preferred)\n* Spark: 1-2 years (Preferred)\n* NoSQL Databases: 1-2 years (Preferred)\n* Database Architecture: 2-3 years (Preferred)\n* Cloud Architecture: 1-2 years (Preferred)\n\n\nDATA\n* As a data engineer you will be expected to problem solve some basic data analysis issues and work the data to create analytic enhancements.\n* Healthcare Data: 2-4 years (Preferred)\n* Healthcare Analytics: 1-3 years (Preferred)\n\n\n\nWhat You'll Get\n* Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nThe Arcadia Data Engineering team onboards and supports the data feed integrations between Client Claim and Clinical data management platforms and our Healthcare Solution Platform. Our customers are top Healthcare providers and payers, and we help them integrate their internal systems with our analytic platform. The Data Engineering team is responsible for the data architecture that drives the partnership with customers and other internal organizations to drive success through adoption of cutting edge analytic solutions that leverage new age technologies and best practices. Our Data Engineers require both SQL Database knowledge and design , along with multiple programing languages.\n \nAs a Senior Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client Claim and Clinical data platforms and our analytic health solution platform. Your efforts will be critical to driving the long-term partnership between Arcadia and our customers.\n \nWhat Success Looks Like:\n \nIn 3 months\n- Learn the different areas of the data connector life cycle, while having a working knowledge of the technical stacks , storage platforms , data models , and Dev. Cycle\n- Work within Data Engineering Scrum team\n- Set to work on new ingestion pipelines with full bandwidth available (as formal training will end)\n \nIn 6 months\n- Properly contribute to scrum ceremonies and ceremonies within the dev cycles while successfully updating status and progress in Jira  \n- Work on higher level enhancement requests and ingestion pipelines\n- Ability to Deliver Data related Reviews to clients and other departments regarding code quality and test cases.\n- Set your own personal vision of development and career aspirations and set a working path forward with leadership to work on how we can help you attain those goals   \n \nIn 12 months \n- Developing a range of data pipelines with varying complexity\n- Work with Product, Engineering or Implementation to build out tools for better data integration\n- Pick an SME (Subject Matter Expert) path for what excites you the most\n- Working on standardized data connector development\n\n\n\nWhat You'll Be Doing\n* Design and documentation of connectors / ingestion pipelines\n* Build and Unit testing of delivery connectors / ingestion pipelines\n* Support of our processes in partaking in peer code reviews , sprint planning , product grooming , maintaining Jira tasks and peer test reviews\n* You will be expected to contribute to multiple implementations simultaneously, which will include both new customer setup as well as support and enhancements for existing customers.\n\n\nThe expectations of the day to day of a senior engineer is as follows:Delivery\n* Responsible for delivery of work on expected timelines.\n* Able to identify risk to project success and communicate to leadership\n* Works mostly independently on delivery w/decreasing involvement from engineering and more senior team members\n* Consistently deliver increasing connectors of increasing quality with "lessons learned" incorporated into next project\n* Able to apply critical thinking and problem solving skills to propose solutions for complex problems within day to day work\n\n\n\n* Technical Domain Knowledge:\n* Working and growing knowledge of new tech stack with less focus on finding efficiency in the technology and greater focus on understanding use of it.\n* Developing ability to understand technical issues and communicate potential solutions to team members or engineering team\n\n\nBusiness Domain Knowledge:\n* Developing working knowledge of the business of healthcare data and how it interacts within the Arcadia products\n* Understanding of shared value contracts that our customers are in and how data is impacted by them\n* Developing knowledge of industry data expected values such as PMPM by LOBs, MM trends, etc.\n\n\nCommunication Skills:\n* Developing internal and external professional communication skills including presentation of issues using appropriate industry vocabulary\n\n\nTeam Projects:\n* Responsible for contributing to the advancement of team processes and internal\n\n\n\nWhat You'll Bring\n* Experience Level 5-7 years post-grad with relevant industry experience or graduate level Degree.\n\n TECH\n* As a data engineer you will be expected to problem solve some basic coding issues and enhancements with frameworks that are built in Spark Scala, while also leveraging technical skills to partake in idea sessions on process improvement and POC design of how to carry out a solution. \n\n\n\n* SQL: 4-7 year (Preferred)\n* Spark: 2-4 years (Preferred)\n* NoSQL Databases: 2-4 years (Preferred)\n* Database Architecture: 3-5 years (Preferred)\n* Cloud Architecture: 2-4 years (Preferred)\n\n\nDATA\n* As a data engineer you will be expected to problem solve some basic data analysis issues and work the data to create analytic enhancements.\n* Healthcare Data: 5-7 years (Preferred)\n* Healthcare Analytics: 3-6 years (Preferred)\n\n\n\nWhat You'll Get\n* Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nCompany Overview:\n\nCohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office.  Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications.  To that end, we built an interoperable platform and services that are expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.\n\nOpportunity Overview:\n\nAs a Technical Program Manager, you will be at the forefront of driving initiatives and programs across our organization. You will be responsible for ensuring the successful delivery of complex, cross-functional projects that enhance our capabilities and meet our strategic objectives.\n\nWhat you will do:\n\n\n* Program Planning and Management: Develop and manage end-to-end project plans. Ensure timely delivery of projects while maintaining high-quality standards.\n\n* Cross-functional coordination: Collaborate with engineering, product management, and other teams to align project objectives and timelines. Act as a liaison between technical and non-technical departments.\n\n* Risk Management: Identify potential risks and dependencies associated with projects. Develop contingency plans and manage risk mitigation by working with Engineering Leadership.\n\n* Communication: Provide regular updates to stakeholders at all levels, including executive leadership, about project status, milestones, and any critical issues.\n\n* Resource Allocation: Ensure that projects have the necessary resources, including personnel, technology, and budget.\n\n* Jira: Be a power user of Jira and use its reporting capabilities to create dashboards, automated reports, etc.\n\n* Process Improvement: Continuously evaluate and improve existing project management processes and methodologies.\n\n\n\n\nYour background & requirements:\n\n\n* Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.\n\n* 4 years of Technical Program Management experience\n\n* Proven experience as a Technical Program Manager or similar role in a technology-focused environment.\n\n* Strong understanding of software development life cycle (SDLC) and agile methodologies.\n\n* Excellent organizational, leadership, and communication skills.\n\n* Ability to manage multiple priorities in a fast-paced environment.\n\n* Strong problem-solving and analytical skills.\n\n\n\n\nPreferred Qualifications:\n\n\n* Project Management Professional (PMP) certification or equivalent.\n\n* Proficiency in using project management tools such as Jira and data visualization tools like Tableau.\n\n* Experience with cloud technologies, AI, or other emerging technologies.\n\n* Experience in a large-scale, globally distributed environment.\n\n\n\n\n \n\nWe can’t wait to learn more about you and meet you at Cohere Health!\n\nEqual Opportunity Statement: \n\nCohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.\n\n \n\nThe salary range for this position is $115,000 to $125,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.\n\n \n\n#LI-Remote\n\n#BI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Cloud jobs that are similar:\n\n $65,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\n*THIS POSITION IS OPEN TO APPLICANTS FROM BOTH CANADA AND THE UNITED STATES*\n\n\nPosition Summary: \nThis role reports to the Manager of Instructional Design/Development.  Under the guidance of the manager and/or with support from more senior Instructional Designers, the Instructional Designer/Developer will perform the end-to-end analysis, design, development, implementation, and evaluation of PointClickCare customer, partner and staff product training and certification learning needs. Utilizing foundational knowledge/experience of instructional design and a basic skill set in authoring and visual design tools, this position is responsible for the creation, maintenance, and deployment of all educational solutions that support the successful adoption of PointClickCare’s products. \n\n\n\nKey Responsibilities\n* Collaborate cross-functionally with Project Management, Product, and Customer Care teams to understand business goals, prioritize tasks, negotiate content, communicate timeframes, and to ensure content accuracy and quality\n* Determine the appropriate learning strategies that will meet business outcomes.\n* Follow adult learning best practices to design, develop, and maintain customer education materials including eLearning courses, virtual and traditional instructor-led facilitator guides and materials, performance support documentation and tools, surveys, knowledge checks, and mastery level tests.\n* Support creation of material used in internal and partner certification programs.\n* Provide creative and unique solutions that enhance education, engage learners and transfer knowledge more effectively.  \n* Manage projects with support from manager and team through the entire life cycle from analysis through implementation to complete project deliverables within planned scope, quality, and timelines.\n* Effectively communicate and collaborate on a virtual team.\n* Focus on scripting course dialogue in conversational tones to convey topics and new concepts in a relatable manner\n* Design storyboards, scripts, and other related materials to develop highly engaging and impactful learning solutions.\n* Thrive in a fast-paced environment, remain flexible, and adapt to shifting priorities.\n* Collaborate with LMS and Certification team members on curriculum placement, additions, and updates.\n* Monitor key learning metrics on quality, customer satisfaction, and impact and enhance education for continuous improvement. \n* Communicate when something is beyond your ability and feel comfortable asking for help. \n* Stay current with what is happening in the LTPAC industry, adult learning discipline, and PointClickCare go-to-market products and release enhancements to develop relevant training.\n\n\n\nRequired Experience\n* Foundational ability to use Articulate Storyline 360 \n* Foundational understanding of instructional design principles and delivering online education \n* Excellent presentation and communication skills to communicate clearly, both verbally and in written formats\n* Self-motivated with fundamental organization skills to manage multiple projects and priorities\n* Basic time management skills with the ability to be agile and adapt quickly to changing priorities\n* Analytical, problem solving, and critical thinking skills\n* Ability to deal with ambiguity and work independently to successfully deliver on departmental goals\n* Basic knowledge of Learning Management Systems and standards such as SCORM, AICC, and xAPI\n\n\n\nPreferred Experience\n* University degree in instructional design, a certificate in instructional design, or equivalent experience\n* Basic experience with Adobe Creative Cloud, Vyond, Camtasia, and Articulate Rise\n* Working knowledge of software release cycles and the ability to maintain deliverables that align with each release\n* Experience with SharePoint, SnagIt, Smartsheet, Netsuite, JIRA Microsoft Office tools\n* Entry level visual design skills\n* Well-founded knowledge of Long-Term Post-Acute Care (LTPAC) industry \n* Working knowledge of PointClickCare software or similar healthcare software experience\n\n\n\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Designer, Education, Microsoft and Senior jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nAs an Associate Technical Product Manager you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business. The Associate Technical Product Manager works alongside product team members, business owners, data analysts, designers and engineers to develop and refine requirements, project goals, solution scope, implementation approach, and rollout plans.  \n\n\nProduct team members are the interface between business strategy and technology development, ensuring the creation of high-quality products that can scale effectively. At Aledade, you will be working on an ecosystem of applications, sophisticated analytics, and a robust set of integration capabilities to enable primary care practices, operational teams, and external partners to deliver innovative value-based care programs, technology and services that improve the health and wellbeing of our patients.\n\n\n\nQUALIFICATIONS: \n* Bachelor’s Degree in related field\n* 2+ years of product management or similar technology experience in large healthcare organizations, product development or SaaS platforms\n* Experience using data and primary research to inform business decision making\n* Excellent organizational and communication skills, with an emphasis on problem-solving, prioritization, and building subject matter expertise\n* Experience participating in Agile / Scrum teams or using Agile methodology/concepts in product development\n* Experience with data, data structures (e.g. relational databases), relevant or similar analytics platforms and tech stacks (e.g. Tableau, Snowflake, ETL, healthcare data sets, etc)\n* Experience with and understanding of the software development lifecycle and software development methodologies\n* Experience with project management tools like JIRA or Trello\n* Experience evaluating workflows and operational processes, conducting user research\n* Experience managing delivery processes, such as enhancement request\n* Experience creating wireframes independently and in coordination with designers\n* Experience writing clear specifications / technical writing\n* Experience working with process documentation tools\n* Familiarity working with SQL or other database querying language on large multi-table data sets\n* Experience developing software products or analytics, especially healthcare-related \n* Knowledge of SQL, ideally with MySQL experience\n* Knowledge of alternative payment models related to primary care such as MSSP ACOs, Pioneer ACOs, commercial insurance shared savings programs, PCMH\n\n\n\nRESPONSIBILITES:\n* Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. \n* Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback\n* Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.\n* Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.\n* Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.\n\n\n\n\n\nWho We Are:\nAledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.\n\n\nWhat Does This Mean for You?\nAt Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.\n\n\nIn addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:\nFlexible work schedules and the ability to work remotely are available for many roles\nHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays\n12 weeks paid Parental Leave for all new parents\n6 weeks paid sabbatical after 6 years of service\nEducational Assistant Program & Clinical Employee Reimbursement Program\n401(K) with up to 4% match\nStock options\nAnd much more!\n\n\nAt Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.\n\n\nPrivacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at  https://www.aledade.com/privacy-policy-applicants \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhoenix, AZ

\nAs an Associate Technical Product Manager you will be a key member of the team that designs technical, service and content solutions to support Aledade’s various lines of business. The Associate Technical Product Manager works alongside product team members, business owners, data analysts, designers and engineers to develop and refine requirements, project goals, solution scope, implementation approach, and rollout plans.  \n\n\nProduct team members are the interface between business strategy and technology development, ensuring the creation of high-quality products that can scale effectively. At Aledade, you will be working on an ecosystem of applications, sophisticated analytics, and a robust set of integration capabilities to enable primary care practices, operational teams, and external partners to deliver innovative value-based care programs, technology and services that improve the health and wellbeing of our patients.\n\n\n\nQUALIFICATIONS: \n* Bachelor’s Degree in related field\n* 2+ years of product management or similar technology experience in large healthcare organizations, product development or SaaS platforms\n* Experience using data and primary research to inform business decision making\n* Excellent organizational and communication skills, with an emphasis on problem-solving, prioritization, and building subject matter expertise\n* Experience participating in Agile / Scrum teams or using Agile methodology/concepts in product development\n* Experience with data, data structures (e.g. relational databases), relevant or similar analytics platforms and tech stacks (e.g. Tableau, Snowflake, ETL, healthcare data sets, etc)\n* Experience with and understanding of the software development lifecycle and software development methodologies\n* Experience with project management tools like JIRA or Trello\n* Experience evaluating workflows and operational processes, conducting user research\n* Experience managing delivery processes, such as enhancement request\n* Experience creating wireframes independently and in coordination with designers\n* Experience writing clear specifications / technical writing\n* Experience working with process documentation tools\n* Familiarity working with SQL or other database querying language on large multi-table data sets\n* Experience developing software products or analytics, especially healthcare-related \n* Knowledge of SQL, ideally with MySQL experience\n* Knowledge of alternative payment models related to primary care such as MSSP ACOs, Pioneer ACOs, commercial insurance shared savings programs, PCMH\n\n\n\nRESPONSIBILITES:\n* Partner with business owners to cultivate a shared vision for the problem space, constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective. \n* Ongoing optimization of live user workflows and capabilities including monitoring of key metrics & user feedback\n* Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.\n* Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.\n* Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.\n\n\n\n\n\nWho We Are:\nAledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.\n\n\nWhat Does This Mean for You?\nAt Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.\n\n\nIn addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:\nFlexible work schedules and the ability to work remotely are available for many roles\nHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays\n12 weeks paid Parental Leave for all new parents\n6 weeks paid sabbatical after 6 years of service\nEducational Assistant Program & Clinical Employee Reimbursement Program\n401(K) with up to 4% match\nStock options\nAnd much more!\n\n\nAt Aledade, we don’t just accept differences, we celebrate them!   We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.\n\n\nPrivacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at  https://www.aledade.com/privacy-policy-applicants \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhoenix, AZ