\nWhy This Role is Important to Arcadia\n\n\nAt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.\n \nCSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.\n \nIn this position, you will be a member of the Customer Success Management team within Arcadia’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.\n\n\nWhat Success Looks Like\nIn 3 months\n·       Complete Arcadia Core Platform certification\n·       Complete onboarding requirements\n·       Coordinate with internal teams and track against project status/timelines\n·       Know each assigned customers’ scope of work and organizational goals\n·       Act as the primary CSA on assigned customer accounts with oversight\n·       Manage day to day operations of each customer\n\n\nIn 6 months\n·       Be able to provide clients with a demo of functionality\n·       Create and manage to project timelines\n·       Understand Arcadia’s data ingestion processes\n·       Drive issue resolution through coordination with internal teams\n·       Begin to gain an understanding of healthcare data\n·       Have an awareness of some of Arcadia’s product configuration options\n\n\nIn 12 months\n- Manage customer accounts independently with minimal oversight\n- Exhibit an in depth understanding of Arcadia products\n- Provide training tailored to the customer needs across the Arcadia product suite\n- Understand and translate issue impact relative to customers’ business needs\n- Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams\n- Help troubleshoot the data ingestion process\n- Demonstrate a robust understanding of EHR and claims data\n- Develop strategies to help a client reach their business goals through product configuration changes and trainings\n\n\n\nWhat You'll Be Doing\n* Serving as the primary day-to-day point of contact for customers live on the Arcadia platform\n* Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact\n* Investigating escalated and highly complex issues and developing remediation plans with internal teams. Driving complex issue resolution through collaboration with internal teams\n* Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support\n* Interacting with customers and clearly explaining issue root cause/remediation and product functionality\n* Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.\n* Conducting supplementary customer trainings and demos across the Arcadia product suite\n* Acting as the translator between internal and external teams regarding complex technical concepts and business needs\n* Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution\n* Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success\n* Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes\n* Helping to shape a new team and to design the customer intake process\n* Leveraging tools such as Jira, Confluence, Box, and SQL\n\n\n\nWhat You'll Bring\n* 1-3 years related work experience\n* Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience\n* Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)\n* Regularly learn new skills, make timely decisions, and adapt well to change\n* Strong analytical, quantitative, problem solving and organizations skills\n* Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines\n* Thrive as a self-starter with the curiosity and tenacity to learn complex concepts\n* Healthcare industry experience\n\n\n\nWould Love for You to Have\n* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus\n* Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus\n* Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input\n* Experience at an EHR, Health Plan, or other Healthcare organization\n\n\n\nWhat You'll Get\n* CSA will be a high growth position with deep exposure to Arcadia’s products, tools and processes.  We expect high throughput with frequent promotion to our implementation, production, or technical teams.\n* Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Great benefits like flextime time off\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst and Design jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n\n\nWhy This Role Is Important to Arcadia\n\n\nReporting to the VP, Growth, the Sales Director is charged with generating new business opportunities for Arcadia. The Sales Director is responsible for identifying, engaging, and closing new accounts in the Healthcare market, which Arcadia defines as including Provider Groups, Health Systems, IDNs, Clinically Integrated Networks, and Accountable Care Organizations on the Provider side and  Commercial  and Public Payors on a regional and national scale on the Payor side.\n\n\nWhat Success Looks Like\nIn 3 months\n- Learn all about Arcadia and what makes us special\n- Our sales and contracting process\n- Features and functions of our solution\n- Bond with your teammates and stakeholders\n- Play a key role in conferences\n \nIn 6 months\n- You will have established a solid relationship of trust and collaboration with your Sales Directors\n- You will be leading the contracting phase with prospective clients\n- Close your first deal\n- You will be very conversant in our solution and be able to run your own presentations\n \nIn 12 months\n- Full mastery of our solution\n- Will have closed multiple deals\n- Add to your team of Sales Directors\n\n\n\nWhat You'll Be Doing\n* BUSINESS DEVELOPMENT:\n* Payor – generating new business opportunities by identifying, engaging, and closing new accounts in the Payor Healthcare Market (Commercial and Public Payors) with national  and regional reach.\n* Provider - generating new business opportunities by identifying, engaging, and closing new accounts in the Provider Groups, Health Systems, IDN’s and Clinically Integrated Networks.\n* Conduct research to expand prospect list using Definitive, LinkedIn Sales Navigator, and other methods\n* Identify and develop leads and opportunities from multiple sources including prospect lists, discovery, and individual research\n* Build and cultivate prospect relationships by initiating communications and conducting follow-up qualification to move opportunities into the sales funnel\n* Perform thorough needs assessment and identify prospects pain points to determine how Arcadia’s solutions address those needs\n* Own and drive contract creation, legal review, and signature process with internal operations and key client executives\n* Identify and assist in resolving challenges that could prevent account retention, expansion, and referrals\n* Build relationships with C-level and purchasing executives at key prospects in support of sales and growth activities\n\n\n\n* INTERNAL OPERATIONS:\n* Collaborate effectively with internal stakeholders from Product Management, Sales Operations, Operations and Finance throughout the course of each deal.   \n* Ensure all accounts you are working on have documented pursuit plans and participate in regular account review meetings with the VP of Sales and line-of-business (LOB) leaders. \n* Provide accurate financial projections to executive leadership for opportunities in your pipeline. \n* Manage and maintain an accurate sales funnel in the system-of-record for Arcadia (Salesforce.com) \n\n\n\nWhat You'll Bring\n* Bachelor’s degree in business, healthcare administration, engineering, or a related discipline\n* A minimum of 7 years’ experience with a demonstrated track record of accomplishments in payor/health sales and business expansion\n* Within the Payor space, have a broad network of relationships with Commercial, Regional, Health Plans and well known in the payor community. Experience consistently securing multi-year, multi-million-dollar contracts with Payor organizations\n* Excellent presentation, written and verbal communication skills\n* Must be able to build and maintain strong relationships with C-level information technology executives, physicians, executives, leaders and staff at health plans, health systems, and healthcare provider groups\n* Proven results running long sales cycles (9-15 months) in enterprise settings  \n* Excellent communicator with the ability to persuasively articulate competitive advantages of Arcadia’s research data solutions\n* Strong knowledge base and stays abreast of major healthcare issues and trends in data analytics and value-based care  \n* Must be able to work within Arcadia’s sales process to manage a pipeline of qualified sales opportunities across an assigned market and accurately project total contract value, revenue spread, and close dates for those opportunities \n* This position requires frequent travel to customers and prospects in an assigned market\n\n\n\nWhat You'll Get\n* An opportunity to help our health care crisis by assisting with the adoption of value-based care\n* The ability to compete with a top KLAS rated solution set\n* High visibility and impact role supporting Arcadia’s rapid growth\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Finance and Sales jobs that are similar:\n\n $50,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nThe Arcadia Data Engineering team onboards and supports the data feed integrations between Client Claim and Clinical data management platforms and our Healthcare Solution Platform. Our customers are top Healthcare providers and payers, and we help them integrate their internal systems with our analytic platform. The Data Engineering team is responsible for the data architecture that drives the partnership with customers and other internal organizations to drive success through adoption of cutting edge analytic solutions that leverage new age technologies and best practices. Our Data Engineers require both SQL Database knowledge and design , along with multiple programing languages.\n \nAs a Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client Claim and Clinical data platforms and our analytic health solution platform. Your efforts will be critical to driving the long-term partnership between Arcadia and our customers.\n \nWhat Success Looks Like:\n \nIn 3 months\n- Learn the different areas of the data connector life cycle, while having a working knowledge of the technical stacks , storage platforms , data models , and Dev. Cycle\n- Work within Data Engineering Scrum team\n- Set to work on new ingestion pipelines with full bandwidth available (as formal training will end)\n \nIn 6 months\n- Properly contribute to scrum ceremonies and ceremonies within the dev cycles while successfully updating status and progress in Jira  \n- Work on higher level enhancement requests and ingestion pipelines\n- Ability to Deliver Data related Reviews to clients and other departments regarding code quality and test cases.\n- Set your own personal vision of development and career aspirations and set a working path forward with leadership to work on how we can help you attain those goals   \n \nIn 12 months \n- Developing a range of data pipelines with varying complexity\n- Work with Product, Engineering or Implementation to build out tools for better data integration\n- Pick an SME (Subject Matter Expert) path for what excites you the most\n- Working on standardized data connector development\n\n\n\nWhat You'll Be Doing\n* Design and documentation of connectors / ingestion pipelines\n* Build and Unit testing of delivery connectors / ingestion pipelines\n* Support of our processes in partaking in peer code reviews , sprint planning , product grooming , maintaining Jira tasks and peer test reviews\n* You will be expected to contribute to multiple implementations simultaneously, which will include both new customer setup as well as support and enhancements for existing customers.\n\n\nThe expectations of the day to day of an engineer is as follows:Delivery\n* Responsible for delivery of work on expected timelines.\n* Able to identify risk to project success and communicate to leadership\n* Works mostly independently on delivery w/decreasing involvement from engineering and more senior team members\n* Consistently deliver increasing connectors of increasing quality with "lessons learned" incorporated into next project\n* Able to apply critical thinking and problem solving skills to propose solutions for complex problems within day to day work\n\n\n Technical Domain Knowledge:\n* Working and growing knowledge of new tech stack with less focus on finding efficiency in the technology and greater focus on understanding use of it.\n* Developing ability to understand technical issues and communicate potential solutions to team members or engineering team\n\n\nBusiness Domain Knowledge:\n* Developing working knowledge of the business of healthcare data and how it interacts within the Arcadia products\n* Understanding of shared value contracts that our customers are in and how data is impacted by them\n* Developing knowledge of industry data expected values such as PMPM by LOBs, MM trends, etc.\n\n\nCommunication Skills:\n* Developing internal and external professional communication skills including presentation of issues using appropriate industry vocabulary\n\n\nTeam Projects:\n* Responsible for contributing to the advancement of team processes and internal\n\n\n\nWhat You'll Bring\n* Experience Level 2-5 years post-grad with relevant industry experience or graduate level Degree.\n\n TECH\n* As a data engineer you will be expected to problem solve some basic coding issues and enhancements with frameworks that are built in Spark Scala, while also leveraging technical skills to partake in idea sessions on process improvement and POC design of how to carry out a solution. \n\n\n\n* SQL: 2-4 year (Preferred)\n* Spark: 1-2 years (Preferred)\n* NoSQL Databases: 1-2 years (Preferred)\n* Database Architecture: 2-3 years (Preferred)\n* Cloud Architecture: 1-2 years (Preferred)\n\n\nDATA\n* As a data engineer you will be expected to problem solve some basic data analysis issues and work the data to create analytic enhancements.\n* Healthcare Data: 2-4 years (Preferred)\n* Healthcare Analytics: 1-3 years (Preferred)\n\n\n\nWhat You'll Get\n* Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.\n \nWhy This Role Is Important To Arcadia\n \nThe Arcadia Data Engineering team onboards and supports the data feed integrations between Client Claim and Clinical data management platforms and our Healthcare Solution Platform. Our customers are top Healthcare providers and payers, and we help them integrate their internal systems with our analytic platform. The Data Engineering team is responsible for the data architecture that drives the partnership with customers and other internal organizations to drive success through adoption of cutting edge analytic solutions that leverage new age technologies and best practices. Our Data Engineers require both SQL Database knowledge and design , along with multiple programing languages.\n \nAs a Senior Data Engineer, you will drive the successful development of solution architecture and the completion of data pipeline connectors that automate the flow of data between client Claim and Clinical data platforms and our analytic health solution platform. Your efforts will be critical to driving the long-term partnership between Arcadia and our customers.\n \nWhat Success Looks Like:\n \nIn 3 months\n- Learn the different areas of the data connector life cycle, while having a working knowledge of the technical stacks , storage platforms , data models , and Dev. Cycle\n- Work within Data Engineering Scrum team\n- Set to work on new ingestion pipelines with full bandwidth available (as formal training will end)\n \nIn 6 months\n- Properly contribute to scrum ceremonies and ceremonies within the dev cycles while successfully updating status and progress in Jira  \n- Work on higher level enhancement requests and ingestion pipelines\n- Ability to Deliver Data related Reviews to clients and other departments regarding code quality and test cases.\n- Set your own personal vision of development and career aspirations and set a working path forward with leadership to work on how we can help you attain those goals   \n \nIn 12 months \n- Developing a range of data pipelines with varying complexity\n- Work with Product, Engineering or Implementation to build out tools for better data integration\n- Pick an SME (Subject Matter Expert) path for what excites you the most\n- Working on standardized data connector development\n\n\n\nWhat You'll Be Doing\n* Design and documentation of connectors / ingestion pipelines\n* Build and Unit testing of delivery connectors / ingestion pipelines\n* Support of our processes in partaking in peer code reviews , sprint planning , product grooming , maintaining Jira tasks and peer test reviews\n* You will be expected to contribute to multiple implementations simultaneously, which will include both new customer setup as well as support and enhancements for existing customers.\n\n\nThe expectations of the day to day of a senior engineer is as follows:Delivery\n* Responsible for delivery of work on expected timelines.\n* Able to identify risk to project success and communicate to leadership\n* Works mostly independently on delivery w/decreasing involvement from engineering and more senior team members\n* Consistently deliver increasing connectors of increasing quality with "lessons learned" incorporated into next project\n* Able to apply critical thinking and problem solving skills to propose solutions for complex problems within day to day work\n\n\n\n* Technical Domain Knowledge:\n* Working and growing knowledge of new tech stack with less focus on finding efficiency in the technology and greater focus on understanding use of it.\n* Developing ability to understand technical issues and communicate potential solutions to team members or engineering team\n\n\nBusiness Domain Knowledge:\n* Developing working knowledge of the business of healthcare data and how it interacts within the Arcadia products\n* Understanding of shared value contracts that our customers are in and how data is impacted by them\n* Developing knowledge of industry data expected values such as PMPM by LOBs, MM trends, etc.\n\n\nCommunication Skills:\n* Developing internal and external professional communication skills including presentation of issues using appropriate industry vocabulary\n\n\nTeam Projects:\n* Responsible for contributing to the advancement of team processes and internal\n\n\n\nWhat You'll Bring\n* Experience Level 5-7 years post-grad with relevant industry experience or graduate level Degree.\n\n TECH\n* As a data engineer you will be expected to problem solve some basic coding issues and enhancements with frameworks that are built in Spark Scala, while also leveraging technical skills to partake in idea sessions on process improvement and POC design of how to carry out a solution. \n\n\n\n* SQL: 4-7 year (Preferred)\n* Spark: 2-4 years (Preferred)\n* NoSQL Databases: 2-4 years (Preferred)\n* Database Architecture: 3-5 years (Preferred)\n* Cloud Architecture: 2-4 years (Preferred)\n\n\nDATA\n* As a data engineer you will be expected to problem solve some basic data analysis issues and work the data to create analytic enhancements.\n* Healthcare Data: 5-7 years (Preferred)\n* Healthcare Analytics: 3-6 years (Preferred)\n\n\n\nWhat You'll Get\n* Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Senior and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nWho We Are\n\nArcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.\n\nIn 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.\n\nTackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.\n\nHQ: Washington, DC\n\n$1.5B valuation; $380M funding to date\n\n\nJob Summary:\n\nJoin our dynamic IT team and kick-start your career as a Junior IT Associate at Arcadia. In this role, you will play a pivotal part in providing comprehensive technical support to our global workforce. You will assist in troubleshooting hardware and software issues, ensuring the smooth operation of end-user devices, and contributing to the overall efficiency of our IT support services. This position requires working in a shift-based schedule to provide 24x5 support to our users.\n\n\nResponsibilities:\n\nProvide technical support for MAC and Windows operating systems, assisting with hardware and software troubleshooting, and ensuring the optimal performance of end-user devices\n\nUtilize Jira Service Desk for efficient ticket management, ensuring timely handling of user requests and incidents\n\nCollaborate with cross-functional teams to address user needs and deliver effective technical support using Jira Service Desk\n\nAssist in documenting IT support processes, procedures, and troubleshooting guidelines to ensure consistent service delivery\n\nMonitor and analyze support metrics to identify areas for improvement and contribute to implementing corrective actions\n\nStay updated with the latest technology trends and advancements in IT support, fostering continuous learning and professional growth\n\nCollaborate with other IT teams to contribute to the implementation and maintenance of global IT infrastructure, systems, and applications\n\nSeek guidance and support from senior IT support technicians, leveraging their expertise to enhance technical skills and knowledge\n\nAssist in providing end-user training and create user-friendly documentation to enhance understanding and utilization of IT resources\n\nRequirements:\n\nBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)\n\nBasic understanding of supporting MAC and Windows operating systems\n\nDemonstrated interest in IT support through coursework, internships, or personal projects\n\nFamiliarity with Jira Service Desk or similar ticketing systems is a plus\n\nStrong problem-solving skills and ability to troubleshoot technical issues\n\nExcellent communication and interpersonal skills, enabling effective collaboration with team members and users\n\nStrong attention to detail and ability to follow instructions and guidelines\n\nAbility to work in a fast-paced environment, manage multiple tasks, and adapt to changing priorities\n\nWillingness to learn and grow in a dynamic IT support environment\n\nBenefits:\nCompetitive compensation based on market standards \nWe are working on a hybrid model with remote first policy\nApart from Fixed Base Salary potential candidates are eligible for following benefits\nFlexible Leave Policy\nOffice is located in the heart of the city in case you need to step in for any purpose\nMedical Insurance (1+5 Family Members)\nFlexible Benefit Plan\nAwards and Bonus\nAnnual performance cycle\nQuarterly engagement activities\n\n\n\nHere at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in India.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n $50,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChennai, Tamil Nadu, India