Remote English + Mobile + Operations Jobs

We're looking for additional experienced senior frontend developers to join us at Lolly Co on a contract or full-time basis (please note - **full time means 6.5h work days for us**). **We're a 100% remote team** who look to build rich native-like experiences.\n\n**Lolly Co build automation solutions** for companies across the globe looking to digitally automate their operations via custom software and apps created by our talented team.\n\n**We think that you**:\n* Have 5+ years of relevant experience\n* Have a deep understanding of HTML, CSS and JavaScript\n* Like solving hard problems by writing simple and understandable code\n* Are experienced with React\n* Are experienced with CSS frameworks like Bootstrap/Tailwind\n* Enjoy learning new technologies and developing your skills\n* Can work both independently and together with the rest of our team\n\n**For bonus points, add experience with one or more of the following**:\n* Adobe Photoshop/Illustrator experience\n* Design (any combination of graphical, web, UI or UX)\n* Speaking Russian and English to a C1 grade\n* Mobile app design or development, native and/or web based\n* Back-end technologies like Node.js, Python, PHP, PostgreSQL, Redis, etc\n* Building digital products and services\n* Contributing to open source projects\n\n**Company benefits**:\n* 🗺️ 100% fully remote team\n* 📅 Flexible schedule and the ability to work remotely\n* 🏖️ Unlimited holiday allowance\n* 🏂 Twice yearly company retreats (we're taking the company snowboarding in March!)\n* 💰 Bonuses\n\nYou can read more about us and what what it's like to work at Lolly Co [here](https://lolly.co/company/). \n\nPlease mention the word **SATISIFIED** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

\nJoining the Live Games Team\n\nWe’re focused on one mission: to make our successful MMO games technologically fit for 2021 and beyond. Our teams pull off daring and courageous things, like writing our own transpiler to migrate hundreds of thousands of lines of code from Flash to TypeScript - and then rolling that out to a global, highly engaged player base, successfully. No-one has done this before us, definitely not at this scale.\n\nWe’ve moved almost all of our critical infrastructure to AWS; we run Lambda functions written in node.js in production, while also feeding our huge Java monolith that just kept growing over the years. We integrate React and Vue apps into our legacy Flash games; we mix and match and build for the future, while respecting our past.\n\nClearly this isn’t for everyone. It’s for the daring, the creative, the out-of-the-box-thinkers, the experienced, the multi-linguists, the curious, the getting-sh*-done-ers. If you think you’re one of them, you may have found your new home. Come join us.\n\nThe opportunity\n\n\n* You will be sharing the ownership of the technical design and implementation of new and existing Web-based features that run on millions of desktop and mobile devices all over the world, 24/7/365; specifically, you will work on the ongoing development of our engaging in-game shop experience.\n\n* Working with a small and focused team, you establish and implement practices and processes that guarantee a consistently high level of quality (linting, testing, deployment).\n\n* Automate all the things! We have made a lot of headway into automating major parts of build/deployment/monitoring/alerting/recovery, but we still need more. Our end goal is having fully autonomous systems, you – together with current DevOps engineers – will help us get there, faster!\n\n\n\n\nYour qualifications\n\n\n* You have a strong software engineering background and are experienced writing real, end-user facing production code with actual load and uptime requirements. Experience here means heavy involvement in designing the solution and an active role coding it.\n\n* You’re capable of provisioning an entire functioning system from start to finish, using configuration management tools\n\n* You bring demonstrated experience working with REST or GraphQL APIs\n\n* Several years of hands-on experience with frontend development, including popular frameworks like Vue.js and/or React (we use Vue), and, of course, HTML and CSS\n\n* Excellent understanding of and experience with async and Promises and other advanced JavaScript concepts\n\n* Experience developing and shipping plugins for frontend platforms (eg Trello PowerUps) is a plus\n\n* Experience creating and shipping plugin framework is a very strong plus\n\n\n\n\nWhy join us\n\n\n* You join a supportive team in a pragmatic, yet challenging environment, with short communication processes and flat hierarchies, perfect for growing your skills.\n\n* You will be working with multidisciplinary colleagues from the entire production lifecycle, developing and operating two very successful free-to-play games on mobile and web.\n\n* The team has many years of experience with live operations and a long-term strategy that keeps the players' excitement and engagement in mind.\n\n* Yet we are not set in our ways. We value employee contribution and you can have a real impact on the way we develop and operate our games.\n\n* While it's critical to keep our games running 24/7, we take work-life balance very seriously: We're proud to say that crunch-time is a very rare exception.\n\n\n\n\nDuring this difficult time of the Covid-19 pandemic, the safety of our employees and everyone else is of utmost importance to us which is why we switched to a solely virtual recruiting process for the time being. We are still hiring and happy to receive your application in English (cover letter, CV, references, degree)!\n\n#Stayhome #Stayhealthy\n\nYour contact person for this job offer is Juliane Voigtländer.\n\nGoodgame Studios is an equal opportunity employer. We encourage and support diversity and welcome all qualified applications. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Front End, React, DevOps, English, JavaScript, Java, HTML and Mobile jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nMarket America / Shop.com, a Global Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing; is seeking an experienced Product Manager – Search Relevancy involving ElasticSearch, SOLR and SQL.\n\n\nAs the Product Manager for Search, you are responsible for defining the vision and roadmap for ranking and relevance and executing against it. You will work with domain specialists and engineers to improve the search experience on multiple, global, applications. You will work closely with design teams to deliver compelling search experiences. You will be expert in blending retrieval, relevancy and personalization to help our customers find the products and information that delights them. You will closely partner with engineering, design, marketing, product and merchandising, to create an industry leading search experience!\n\nEssential Duties and Responsibilities\n\n\n* Develops and maintains a search relevancy roadmap\n\n* Leads a diverse team to effectively design and develop great software.\n\n* Coordinates team members’ workloads to ensure timely completion of projects.\n\n* Collaborates with members of project team in agile development environment to effectively develop specifications, feasibility analysis, testing requirements, and deployment.\n\n* Creates, documents, and implements test plans, scripts, and tests to ensure optimal functionality. Document changes according to the company's standards.\n\n* Provides recommendation for system improvements.\n\n* Manages and direct technical personnel.\n\n* Collaborates with product managers, designers, and other members of the project team to conceive features and functionality, identify requirements specification, conduct feasibility analysis, and determine testing requirements, and project scheduling.\n\n* Provides troubleshooting support for production systems.\n\n* Complies with company policies and procedures and performs other duties as needed.\n\n\n\n\nSupervisory Responsibilities\n\nManages, supervises and directs a team of 6 or more Software Engineers.\n\n\nEducation and Experience\n\n\n* Bachelors degree in computer science or related field preferred\n\n* Previous lead or management experience\n\n* 8 + years experience Product Management\n\n* 5+ years experience of search technologies (Elasticsearch / SOLR)\n\n* Experience with ecommerce\n\n* Hands on experience developing ranking algorithms\n\n* Or a combination of equivalent experience, education, and training.\n\n\n\n\n\nSkills\n\n\n* Proficiency in SQL, Search query language \n\n* Familiarity working with large data sets highly desirable.\n\n* Above moderate levels of English speaking, writing, and reading comprehension; active listening; critical thinking; problem solving; analysis; programming; troubleshooting; leadership; and judgment.\n\n\n\n\n\n\nMarket America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, and a 401(k) retirement plan with company match.\n \n Qualified candidates should apply online. This position will work remotely based from our Monterey CA offices. Sorry, We are not able to sponsor for this role.\n \n \n Market America is proud to be an equal opportunity employer.\n \n\n\n\nMarket America | SHOP.COM is changing the way people shop and changing the economic paradigm so anyone can become financially independent by creating their own economy and converting their spending into earning with the Shopping Annuity®.\n\n\nABOUT MARKET AMERICA, INC. & SHOP.COM\n\nCurrently in its 27th year, Market America, Inc. is a global product brokerage and Internet marketing company that specializes in one-to-one marketing and is the creator of The Shopping Annuity. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop. Headquartered in Greensboro, NC, the company was founded in 1992 by Chairman and CEO JR Ridinger and has generated over $8.5 billion in accumulated sales. Market America employs approximately 1,000 people globally with operations in the United States, Canada, the United Kingdom, Taiwan, Hong Kong, Singapore, Australia and Malaysia. Through the company’s primary shopping website, SHOP.COM, consumers have access to approximately 60 million products, including Market America exclusive brands and thousands of top retail brands. Market America’s revolutionary Shopping Annuity program, which helps shoppers convert their existing everyday spending into earning, is an extraordinary and financially meaningful benefit of the business. Internet Retailer has ranked SHOP.COM #65 in the 2018 Internet Retailer Top 1000, the #36 largest global online marketplace in the 2019 Internet Retailer Top 100 Online Marketplaces Database, #96 in the Internet Retailer Asia 500 and the 18th fastest growing Internet Mobile Retailer. The company is also a two-time winner of the Better Business Bureau’s Torch Award for Marketplace Ethics, was ranked 8th in the 2018 Grant Thornton North Carolina Top 100® (NC100) and received 2018’s Triad Business Journal’s “Fast 50” award as one of the top privately-held companies for sustained growth, driving the area’s economy. By combining Market America’s entrepreneurial business model with SHOP.COM’s powerful comparison shopping engine, Cashback program, Hot Deals, SHOPBuddy™, Express Pay check out, social shopping integration and countless other features, the company has become the ultimate online shopping destination.\n\n\nFor more information, please visit http://www.marketamerica.com or http://www.SHOP.COM \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, English, Mobile and Marketing jobs that are similar:\n\n $67,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nMarket America, a Global Product Brokerage and Internet Marketing company that specializes in One-to-One Marketing; is seeking an experienced Product Manager – Search Relevancy.\n\n\nAs the Product Manager for Search, you are responsible for defining the vision and roadmap for ranking and relevance and executing against it. You will work with domain specialists and engineers to improve the search experience on multiple, global, applications. You will work closely with design teams to deliver compelling search experiences. You will be expert in blending retrieval, relevancy and personalization to help our customers find the products and information that delights them. You will closely partner with engineering, design, marketing, product and merchandising, to create an industry leading search experience!\n\nEssential Duties and Responsibilities\n\n\n* Develops and maintains a search relevancy roadmap\n\n* Leads a diverse team to effectively design and develop great software.\n\n* Coordinates team members’ workloads to ensure timely completion of projects.\n\n* Collaborates with members of project team in agile development environment to effectively develop specifications, feasibility analysis, testing requirements, and deployment.\n\n* Creates, documents, and implements test plans, scripts, and tests to ensure optimal functionality. Document changes according to the company's standards.\n\n* Provides recommendation for system improvements.\n\n* Manages and direct technical personnel.\n\n* Collaborates with product managers, designers, and other members of the project team to conceive features and functionality, identify requirements specification, conduct feasibility analysis, and determine testing requirements, and project scheduling.\n\n* Provides troubleshooting support for production systems.\n\n* Complies with company policies and procedures and performs other duties as needed.\n\n\n\n\nSupervisory Responsibilities\n\nManages, supervises and directs a team of 6 or more Software Engineers.\n\n\nEducation and Experience\n\n\n* Bachelors degree in computer science or related field preferred\n\n* Previous lead or management experience\n\n* 8 + years experience Product Management\n\n* 5+ years experience of search technologies (elasticsearch / SOLR)\n\n* Experience with ecommerce\n\n* Hands on experience developing ranking algorithms\n\n* Or a combination of equivalent experience, education, and training.\n\n\n\n\n\nSkills\n\n\n* Proficiency in SQL, Search query language\n\n* Familiarity working with large data sets highly desirable.\n\n* Above moderate levels of English speaking, writing, and reading comprehension; active listening; critical thinking; problem solving; analysis; programming; troubleshooting; leadership; and judgment.\n\n\n\n\n\n\nMarket America offers competitive salary and generous benefits, including health, dental, vision, life, short and long-term disability insurance, and a 401(k) retirement plan with company match.\n \n Qualified candidates should apply online. This position will work remotely. We are not able to sponsor for this role.\n \n \n Market America is proud to be an equal opportunity employer.\n  \n\n\n\nMarket America | SHOP.COM is changing the way people shop and changing the economic paradigm so anyone can become financially independent by creating their own economy and converting their spending into earning with the Shopping Annuity®.\n\n\nABOUT MARKET AMERICA, INC. & SHOP.COM\n\nCurrently in its 27th year, Market America, Inc. is a global product brokerage and Internet marketing company that specializes in one-to-one marketing and is the creator of The Shopping Annuity. Its mission is to provide a robust business system for entrepreneurs, while providing consumers a better way to shop. Headquartered in Greensboro, NC, the company was founded in 1992 by Chairman and CEO JR Ridinger and has generated over $8.5 billion in accumulated sales. Market America employs approximately 1,000 people globally with operations in the United States, Canada, the United Kingdom, Taiwan, Hong Kong, Singapore, Australia and Malaysia. Through the company’s primary shopping website, SHOP.COM, consumers have access to approximately 60 million products, including Market America exclusive brands and thousands of top retail brands. Market America’s revolutionary Shopping Annuity program, which helps shoppers convert their existing everyday spending into earning, is an extraordinary and financially meaningful benefit of the business. Internet Retailer has ranked SHOP.COM #65 in the 2018 Internet Retailer Top 1000, the #36 largest global online marketplace in the 2019 Internet Retailer Top 100 Online Marketplaces Database, #96 in the Internet Retailer Asia 500 and the 18th fastest growing Internet Mobile Retailer. The company is also a two-time winner of the Better Business Bureau’s Torch Award for Marketplace Ethics, was ranked 8th in the 2018 Grant Thornton North Carolina Top 100® (NC100) and received 2018’s Triad Business Journal’s “Fast 50” award as one of the top privately-held companies for sustained growth, driving the area’s economy. By combining Market America’s entrepreneurial business model with SHOP.COM’s powerful comparison shopping engine, Cashback program, Hot Deals, SHOPBuddy™, Express Pay check out, social shopping integration and countless other features, the company has become the ultimate online shopping destination.\n\n\nFor more information, please visit http://www.marketamerica.com or http://www.SHOP.COM \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive, English, Mobile and Marketing jobs that are similar:\n\n $67,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPLEASE NOTE: This is a 100% remote position for candidates in Europe who speak fluent English and Italian and are willing and able to spend one week per quarter in our Swiss office with the Engineering team (travel expenses covered).\n\n\nCloud Academy is the leading digital skills development platform that enables every enterprise to become a tech company through guided Learning Paths, Hands-on Labs, and Skill Assessment. Cloud Academy delivers role-specific training on leading clouds (AWS, Azure, Google Cloud Platform), essential methodologies needed to operate on and between clouds (DevOps, security, containers), and capabilities that are unlocked by the cloud (big data, machine learning).\n\nCompanies like Turner, Cognizant, SAS, and ThermoFisher customize Cloud Academy to contextualize learning and leverage the platform to assign, manage, and measure cloud enablement at scale.\n\nNow is your chance to join our talented team that delivers unparalleled educational content to developers worldwide!\n\nWe’re looking for a remote Senior Back-End Engineer to help us take our product to the next level. We move seamlessly from full-stack web development, to mobile, to deployment/scaling. This position will take ownership of how features are implemented, from user experience to backend, involving our web app, mobile app, APIs and backend infrastructure.\n\nYou’ll have an opportunity to make a large impact on the culture of our development team. Our ideal candidate is a humble leader, equally capable of teaching and learning.\n\nResponsibilities:\n\n\n* Able to write well-structured, maintainable, idiomatic code with good documentation; unit tests for every feature, bug fixing and code reviews.\n\n* Communicate with the rest of the company (e.g. sales, marketing, UX, etc) to ensure the functionality you're implementing is what was intended.\n\n* Collaborate in a cross-functional team, including mobile developers, designers and product managers in order to quickly deliver new features.\n\n* Work closely with the Operations Team to ensure smooth deployments, ensuring that errors are logged with enough info to debug effectively.\n\n\n\n\nRequirements:\n\n\n* Passion for coding, web technologies, and shipping features that drive users adoption.\n\n* Strong understanding of server-side technologies such as: Python, Django, Flask, Celery and both Relational and NoSQL databases: PostgreSQL, MongoDB, Redis\n\n* Advanced knowledge and experience on modern web patterns: AJAX, RESTful APIs, SOA, WebSocket, client-side rendering, etc.\n\n* Understanding of client-side technologies: HTML5, CSS3, JavaScript, Bootstrap, Web Components,\n\n* Experience with distributed version control systems: mostly Git (Github and/or Bitbucket).\n\n* Familiar with cloud-oriented technologies: AWS, Google Cloud, Heroku, Docker\n\n* Familiar with cloud architecture patterns and best practices for designing highly available, scalable and secure systems.\n\n* Good level of English proficiency, both spoken and written.\n\n* Ability to work independently and as part of a team, with a sense of urgency and integrity.\n\n\n\n\nBenefits:\n\n\n* Competitive compensation with annual bonus potential\n\n* Budget for professional development\n\n* 4 weeks paid vacation per year\n\n* 15 paid holidays per year\n\n* Great company culture and work environment!\n\n* Highly-skilled teammates and lots of opportunities for growth and development!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Backend, Teaching, English, Cloud, NoSQL, Git and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nThe Platform Engineering team at Olo builds and supports our shared infrastructure and foundational services and libraries in support of all product engineering teams. They build automation and tooling to enable all Olo engineering teams to deploy and manage infrastructure for their services and applications. Olo embraces a true DevOps culture where product development teams are ultimately responsible for operation of their services and applications, and Platform Engineering provides them with the tools and expertise to support their systems. Platform Engineering is, in short, a force multiplier that simplifies operational tasks and enables our engineers to be self-sufficient and productive.\n\nThe scope of Platform Engineering at Olo includes infrastructure automation and tooling, systems, network and database administration, development of cross-cutting libraries and services, data infrastructure engineering, and site reliability engineering.\n\nAs Director, Platform Engineering, you will lead and support multiple teams as a manager of managers, but with the opportunity to set direction across all teams, grow existing teams, and build out new teams. This is a new role at Olo that will provide management support and focus for a key part of our team in their service to the rest of Olo Engineering. You will help establish your team’s vision, guide their execution, align priorities with the needs of the business, evolve processes in support of continuous improvement, drive stakeholder alignment, and coach and further develop those engineering managers who report to you. You will foster a culture of collaboration, communication, accountability, skill sharing, teamwork, mutual respect, and curiosity.\n\nAs a servant leader, your focus will be on facilitating successful team outcomes, hiring and developing engineering talent, and ensuring that we are delivering an exceptional service to Olo’s product engineering teams. Our ideal candidate has led a platform engineering team for a fast-growing SaaS product company managing large scale, highly available, distributed systems, and has demonstrated success in leading and building a high performance engineering team.\n\nOur technology stack is rooted in .NET and SQL Server running in an AWS infrastructure, and we leverage modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Datadog, and Sumo Logic, as well as heavy use of OSS.\n\nThis is a full-time position. Candidates may work at Olo’s headquarters in New York City’s Financial District, or remotely from anywhere in the U.S. In fact, more than 75% of our engineering team is remote!\n\nDesired Experience\n\n\n* Experience managing large scale, highly available, distributed systems in rapid growth environments\n\n* At least 4 years of operations experience spanning administration of operating systems, networks, databases, and distributed systems as well as security operations and compliance, preferably in an AWS hosted infrastructure\n\n* Experience building and/or managing a data engineering function\n\n* Experience managing a 24x7 operations team, including incident response management\n\n* Experience supporting software build/test/deploy/observability toolchains and automating infrastructure deployment\n\n* Working understanding of Site Reliability Engineering principles, including working with Service Level Objectives and Indicators, managing error budgets, and building an observability culture\n\n* At least 4 years of software development experience\n\n* At least 5 years of engineering management experience under an Agile operational model, with 2 or more years in a manager-of-managers capacity\n\n* Demonstrated ability to build and mentor a high performance team while seeking continuous improvement\n\n* Ability to translate business priorities into viable technology or process solutions, and deliver\n\n* Experience developing realistic project plans, managing stakeholder expectations, and tracking team execution\n\n* Experience managing distributed teams consisting largely of remote engineers\n\n* BS degree in a technical field of study, or equivalent practical experience\n\n* Excellent English writing and verbal communication skills\n\n* Legal right to work in the U.S.\n\n\n\n\nAbout Olo\n\nOlo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 300 restaurant brands. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded websites and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee’s, Chili’s, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more. \n\nOlo’s office is located at One World Trade Center in Manhattan. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.\n\nWe encourage you to apply! \n\nAt Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle. \n\nOlo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.\n\nIf you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Executive, DevOps, English, Amazon, Mobile and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAt Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Chances are if you’ve ordered directly from a restaurant brand’s app or website, we’ve made that happen. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption. We’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!\n\nWe take great pride in the reliability, security, and performance of our systems and services. We are looking for a talented security engineer with experience in a Blue Team role to help us fortify our defenses and protect the systems that enable hungry people to order their food quickly and securely.\n\nIn the role of Senior Security Engineer, you will design and implement the security defenses that enable our systems to keep running while protecting the data of our clients and their customers. Specific responsibilities include:\n\n\n* Monitoring and defending attacks using security technologies that include advanced anti-malware solutions, network forensics, and detection solutions\n\n* Participating in Security Incident response investigations\n\n* Supporting AV and Endpoint technology and supporting deployments\n\n* Responding to alerts, events, and incidents per our specified procedures and policies\n\n* Resolving or escalating events and incidents\n\n* Interacting with IT operational teams to advise on, coordinate, and track mitigation and remediation activities\n\n* Conducting Blue Team exercises and Computer Network Defense drills that enable us to evaluate and improve processes related to threat detection, incident response, patching, remediation, and user training\n\n* Maintaining centralized patch and vulnerability management solutions to ensure endpoints are compliant with security guidelines\n\n* Performing endpoint management to provide patching and task automation of servers and desktops to maintain a secure and compliant environment.\n\n* Performing daily operational work that includes security monitoring, addressing security tickets, security data/logs, and Forensic analysis, host configuration audits, firewall rule reviews, and other security tasks.\n\n\n\n\nThis is a full-time position reporting into our Operations Team. Any engineer may work at Olo’s headquarters in New York City’s Financial District or remotely from anywhere in the U.S. In fact, more than half of our engineering team is remote!\n\nDesired Experience\n\n\n* Previous Blue Team experience\n\n* Proven experience developing and leading remediation/ mitigation activities, and providing status updates and reports.  Emphasis on remediation plans and strategies.\n\n* Experience with Windows Desktop, Windows Server and Linux operating systems and system administration – specifically with regard to patching and compliance\n\n* Experience with networking hardware (routers, switches, firewalls) and configuration – specifically with regard to patching and compliance\n\n* Understanding of networking concepts such as DMZs, subnets, VLANs, private IP addressing and NAT\n\n* Technical knowledge of information technology and cyber security standards and issues\n\n* Strong working knowledge of security-relevant data, including network protocols, ports and common services, such as TCP/IP network protocols and application layer protocols (e.g. HTTP/S, DNS, FTP, SMTP, Active Directory etc.)\n\n* Past experience deploying and maintaining security technologies such as Symantec DLP, Palo Alto, Check Point, Carbon Black, CrowdStrike, Alert Logic, Sophos\n\n* Security experience in an AWS operational environment\n\n* CISSP certification\n\n* Strong English writing and verbal communication skills\n\n* Legal right to work in the U.S.\n\n\n\n\n\nAbout Olo\n\nOlo is the on-demand interface for the restaurant industry, powering digital ordering and delivery for over 200 restaurant brands. Olo’s enterprise-grade software powers every stage of the digital restaurant transaction, from fully-branded user interfaces to the back-of-house order management features that keep the kitchen running smoothly. Orders from Olo are injected seamlessly into existing restaurant systems to help brands capture demand from on-demand channels such as branded website and apps, third-party marketplaces, social media channels, and personal assistant devices like the Amazon Echo. Olo is a pioneer in the industry, beginning with text message ordering on mobile feature phones in 2005. Today, millions of consumers use Olo to order ahead (SKIP THE LINE®) or get meals delivered from the restaurants they love. Customers include Applebee’s, Chili’s, Chipotle, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Red Robin, Shake Shack, sweetgreen, Wingstop, and more.\n\nOlo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.\n\nWe encourage you to apply!\n\nAt Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed in doing our part to move the needle.\n\nOlo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.\n\nIf you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec, Senior, Engineer, English, Amazon, Mobile and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

**Our mission:**\nIn 2017, one billion immigrants worldwide sent over $600 billion home to family and friends, dwarfing foreign governmental aid. In the age of cheap, quick transfers through services like Paypal and Venmo, these people are trekking to stores to pay fees averaging over 7% for transfers that typically take 24 hours or more.\nWave's mission is to change that by making sending money anywhere in the world easy and affordable. Since 2014, our app has allowed Africans in the US, the UK, and Canada to send money instantly to mobile money wallets in Kenya, Uganda, & Tanzania, saving our users over 70% relative to Western Union and MoneyGram.\nWe recently launched remittances to Ghana, where we're growing quickly, and are looking to rapidly expand throughout Africa in the next year. That's where you come in...\n\n**How you'll help us achieve it:**\nDelighting our users is a core value at Wave. Excellent customer support is essential to this, but difficult to scale. We're looking for someone with experience running and scaling a customer service team so that we continue to wow our users as we expand to new markets.\n\n**In your first few months, you'll** \n* Be responsible for seeing that our users receive the best possible experience when they contact us via phone, text or email. We get over 15,000 calls and texts each month!.\n* Grow, train, and evaluate our English-speaking Support Team, made up of 17+ hourly employees. \n* Turn your team into a feedback mechanism to help us improve both our internal and external product at an ever faster rate.\n* Build a French-speaking support team sourced out of Senegal to service our upcoming France to Senegal corridor.\n* Work with our Head of User Experience and Risk Support Manager to set metrics-based performance goals for your team. You'll then craft processes and feedback loops to help your team achieve these.\n* Create and perpetuate a Support Team culture centered on empathy for and empowerment of our users and transparent and constructive collaboration within the team.\n* Coordinate with our Internal Tools team to ensure the Support Team has the resources it needs to serve our users.\n\n**Requirements** \n* *You have a high-level of proficiency in both English and French.*\n* *You've had at least three years experience leading and scaling customer service teams that offer support over the phone.*\n* You feed off interacting with people and getting the best out of them.\n* You possess an analytical mind and enjoy looking at data to both track trends and develop your team.\n* You're passionate about Wave's mission, and excited to do what needs to be done to reach our customer experience goals.\n\n**Our company**\n* We are a distributed group of six engineers and twelve operations team members spread across three continents who are deeply passionate about our mission.\n* Each quarter, we go on a five-day retreat together. In 2018, we've been to Vancouver, Lisbon and Austin.\n* We play in bands, teach dance classes, run Vipassana retreats, played semi-pro basketball, and built tools to help Doctors' Without Borders respond to the Ebola crisis. \n\nPlease mention the words **TRAY PERMIT BARREL** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Customer Support, Executive, English and Mobile jobs that are similar:\n\n $65,000 — $110,000/year\n

The Fluent Forever mobile application is the most successful crowdfunded app in history, and for good reason: we are about to build the most powerful language learning platform in the world. We are looking for key team members who want to help us ship an amazing product, and then actively help us make it even better.\n\nAre you able to excel in a startup environment? If you’re a good fit for our team, then the following should sound exciting and awesome, rather than panic-inducing and terrible:\n\n* You are able to work from home, communicating and collaborating with our international team.\n* You have excellent English language skills, both written and spoken.\n* You know how to own your areas of responsibility, to keep the team consistently updated with your status, and to be flexible enough to adapt to new needs as they arise. We are a growing and rapidly changing company, and as a result, your role will grow and change rapidly as well.\n\nDo you have solid experience shipping quality software in every stage of the software development lifecycle? Are you are ready to step into a bigger role, with a larger impact on a project? Do you yearn for opportunities to push your skills with new challenges? If so, this position may be the right fit for you.\n\n# Responsibilities\nAs a back-end software development engineer in test, you will own the testing of our service layer.\n\nSpecifically, you will:\n\n* Collaborate with testers, developers, and the rest of the team to deliver well-tested features\n* Understand our customers and the service impacts of satisfying their needs\n* Build our automated testing environment and infrastructure\n* Review feature and API design specifications and develop a complete test plan\n* Create, update and execute test cases, automation, and tools to meet all testing needs\n* Ensure code is tested at the appropriate level (unit, functional, integration, etc.)\n* Define, implement, and analyze metrics to determine the health of our product and the effectiveness of our test processes\n* Research and recommend new technologies and best practices\n* Investigate, track, triage, and regress bugs\n\n# Core Skills & Experience:\n\n* A special blend of curiosity, passion, and technical expertise\n* Strong software development skills, including solid data structures and algorithms knowledge\n* Experience testing relational databases\n* Experience designing and implementing automation for SaaS solution\n* Ability to create automation and tools from scratch (C#, Java or C++ is a plus)\n* Experience testing web services including performance, scalability and reliability testing\n* Excellent Javascript/TypeScript skills (Node.js + Express is a huge plus)\n* Experience shipping professional software product(s) through the entire SDLC\n* Excellent English language communication skills (written and spoken)\n\n# Preferred Skills & Experience:\n\n* 5+ years of QA experience including 3+ years of SDET/Automation/Development experience\n* Amazon Web Services, REST, SQL, JSON, bash, telnet, SSL, globalization\n* Ability to assist with cloud infrastructure, build systems, and operations is a huge plus\n \n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nAdditional information about careers at Fluent Forever (and other open positions): https://fluent-forever.com/careers/ \n\nPlease mention the words **RELAX PREFER ALBUM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Quality Assurance, Engineer, Backend, Testing, Developer, Digital Nomad, English, Amazon, Java, Cloud, API, Mobile, Excel and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n

\nSr Back-End Developer\n\nWe’re looking for a Sr Back-End Developer to help us take our product to the next level. We move seamlessly from full-stack web development, to mobile, to deployment/scaling. This position will take ownership of how features are implemented, from user experience to backend, involving our web app, mobile app, APIs and backend infrastructure.\n\nYou’ll have an opportunity to make a large impact on the culture of our development team. Our ideal candidate is a humble leader, equally capable of teaching and learning. You will work in our Switzerland office (Mendrisio, CH), together with our international engineering and design team and we’re happy to facilitate your relocation to this area if needed.\n\nResponsibilities:\n\n\n* Able to write well-structured, maintainable, idiomatic code with good documentation; unit tests for every feature, bug fixing and code reviews\n\n* Communicate with the rest of the company (e.g. sales, marketing, UX, etc) to ensure the functionality you're implementing is what was intended\n\n* Collaborate in a cross-functional team, including mobile developers, designers and product managers in order to quickly deliver new features\n\n* Work closely with the Operations Team to ensure smooth deployments, ensuring that errors are logged with enough info to debug effectively\n\n\n\n\n\nRequirements:\n\n\n* Passion for coding, web technologies, and shipping features that drive users adoption\n\n* Strong understanding of server-side technologies such as: Python, Django, Flask, Celery and both Relational and NoSQL databases: PostgreSQL, MongoDB, Redis\n\n* Advanced knowledge and experience on modern web patterns: AJAX, RESTful APIs, SOA, WebSocket, client-side rendering, etc\n\n* Understanding of client-side technologies: HTML5, CSS3, JavaScript, Bootstrap, Web Components\n\n* Experience with distributed version control systems: mostly Git (Github and/or Bitbucket).\n\n* Familiar with cloud oriented technologies: AWS, Google Cloud, Heroku, Docker\n\n* Familiar with cloud architecture patterns and best practices for designing highly available, scalable and secure systems\n\n* High level of English proficiency, both spoken and written\n\n* Ability to work independently and as part of a team, with a sense of urgency and integrity\n\n\n\n\n\nBonus Points:\n\n\n* Passion and experience in e-learning projects is a strong bonus\n\n* Able to find creative solutions to interesting problems\n\n* Curious with a constant desire to learn and collaborate\n\n\n\n\n\nAre you up for the challenge?\nApply now via the application form.\n\nInformation about us is available at www.cloudacademy.com. \n\nAre you representing an agency? Thank you for your interest in our job offer but we do not need external help to fill our roles. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Backend, Developer, Digital Nomad, Teaching, English, Cloud, NoSQL, Git and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

The Fluent Forever mobile application is the most successful crowdfunded app in history, and for good reason: we are about to build the most powerful language learning platform in the world. We are looking for key team members who want to help us ship an amazing product, and then actively help us make it even better.\nAre you able to excel in a startup environment? If you’re a good fit for our team, then the following should sound exciting and awesome, rather than panic-inducing and terrible:\n- You are able to work from home, communicating and collaborating with our international team.\n- You have excellent English language skills, both written and spoken.\n- You know how to own your areas of responsibility, to keep the team consistently updated with your status, and to be flexible enough to adapt to new needs as they arise. We are a growing and rapidly changing company, and as a result, your role will grow and change rapidly as well.\nDo you have solid experience shipping quality software in every stage of the software development lifecycle? Are you are ready to step into a bigger role, with a larger impact on a project? Do you yearn for opportunities to push your skills with new challenges? If so, this position may be the right fit for you.\nResponsibilities:\nAs a back-end software development engineer in test, you will own the testing of our service layer.\nSpecifically, you will:\n- Collaborate with testers, developers, and the rest of the team to deliver well-tested features\n- Understand our customers and the service impacts of satisfying their needs\n- Build our automated testing environment and infrastructure\n- Review feature and API design specifications and develop a complete test plan\n- Create, update and execute test cases, automation, and tools to meet all testing needs\n- Ensure code is tested at the appropriate level (unit, functional, integration, etc.)\n- Define, implement, and analyze metrics to determine the health of our product and the effectiveness of our test processes\n- Research and recommend new technologies and best practices\n- Investigate, track, triage, and regress bugs\nCore Skills & Experience:\n- A special blend of curiosity, passion, and technical expertise\n- Strong software development skills, including solid data structures and algorithms knowledge\n- Experience testing relational databases\n- Experience designing and implementing automation for SaaS solution\n- Ability to create automation and tools from scratch (C#, Java or C++ is a plus)\n- Experience testing web services including performance, scalability and reliability testing\n- Excellent Javascript/TypeScript skills (Node.js + Express is a huge plus)\n- Experience shipping professional software product(s) through the entire SDLC\n- Excellent English language communication skills (written and spoken)\nPreferred Skills & Experience:\n- 5+ years of QA experience including 3+ years of SDET/Automation/Development experience\n- Amazon Web Services, REST, SQL, JSON, bash, telnet, SSL, globalization\n- Ability to assist with cloud infrastructure, build systems, and operations is a huge plus\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nPlease submit resumes to [email protected] and indicate the position you are interested in.\nAdditional information about careers at Fluent Forever (and other open positions): https://fluent-forever.com/careers/ \n\nPlease mention the words **POLICE GARBAGE SNACK** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Quality Assurance, Engineer, Backend, Testing, Developer, Digital Nomad, English, Amazon, Java, Cloud, API, Mobile, Excel and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n

\nAt Olo we develop an online food ordering platform used by many of the country’s largest restaurant chains, reaching millions of consumers. Our platform is our lifeblood, and we take great pride in the performance and availability that enables hungry people to order their food fast.\n\nWhile Olo encourages an operational “You build it, you run it” mindset in all of our engineers, our Operations Team is developing specific expertise in cloud hosting, database performance, and cybersecurity that enables them to serve as a resource for all Olo engineers. The Olo Operations Team manages shared infrastructure, builds automated tools that support the build and deploy pipeline, and serves the broader team with their domain expertise.\n\nIn the role of Engineering Operations Manager, you will oversee our Operations Team, and in so doing play a significant and visible role in helping us scale one of the most advanced food ordering platforms in the restaurant industry. You will guide day-to-day priorities, shepherd key infrastructure projects, and help us develop the operational expertise that take us through our next wave of growth. As a servant leader, your focus will be on facilitating team progress, hiring and developing engineering talent, and ensuring that our systems are ready to support emerging business priorities.\n\nThis is a full-time position reporting into our SVP of Engineering at Olo’s headquarters in New York City’s Financial District.\n\nDesired Experience\n\n\n* Deep knowledge of hosted web application infrastructure in a mixed Windows and Linux environment\n\n* Experience with one or more cloud-hosting environments, with a working knowledge of Amazon Web Services\n\n* Operational experience with a 24x7 Internet-based SaaS platform\n\n* Working knowledge of Windows Server, IIS, SQL Server, and Linux administration\n\n* Expert knowledge of secure operational concerns\n\n* Experience configuring firewalls, VPNs and load balancers, both hardware and virtual\n\n* Competent at scripting in Powershell, Python, F# or similar\n\n* Experience with a DevOps operational model\n\n* At least 3 years managing software service operations teams\n\n* Demonstrated ability to build and mentor a high performance team\n\n* Ability to translate business priorities into viable technology initiatives, and deliver\n\n* Strong English writing and verbal communication skills\n\n* Legal right to work in the U.S.\n\n\n\n\n\nAbout Olo\n\nOlo reaches millions of consumers by powering mobile and online ordering for many of the country’s largest restaurant chains. Mobile ordering and payments is an exciting and active industry full of interesting players and yet still a relatively untapped market ripe for disruption.\n\nWe’re quite up-front about the technical challenges our business faces. Running a platform with multiple white-labeled front-ends, that maintains real-time connections into thousands of restaurants’ POS systems, and coordinates complex transactions between these and other third parties (such as payment gateways and gift card providers) is not for the faint of heart!\n\nOlo is located at 26 Broadway in the historic Standard Oil Building, the former home of John D. Rockefeller.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.\n\nOlo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Executive, Ops, DevOps, English, Amazon, Cloud, Mobile, SaaS and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Job Summary\n\nDecisiv is looking for talented support engineers to work remotely on a contract basis as we simultaneously grow our customer base outside of North America and update/expand our platform and its underlying technology stack.\n\nWe need great people to support Decisiv’s cloud-based Service Relationship Management (SRM) platform outside of North America and to help our Support team evolve from a co-located, startup-style, North-America-only team to a highly-professional, remote-first, worldwide Support organization.\n\n \nWhat You’ll Be Doing\n\nDecisiv Support is a small, fast-growing, and remote-first team, so you'll likely acquire experience on a variety of technologies and support situations while working with us. That said, here are some things you're likely to do as a Support Engineer:\n\n Handle complex support requests via email, telephone, live chat, or in-app\n Triage, troubleshoot, and document potential defects\n Work with customers and partners to troubleshoot system integration problems\n Monitor platform performance and participate in incident response\n Interact with Decisiv’s Quality Assurance, Engineering, and Operations teams to resolve defects and incidents\n Evaluate current and new Decisiv functionality and create written and visual content for knowledge base articles & videos, tool tips, and in-app walk-throughs\n Experiment! - our Support team, our platform, and our company are evolving, so everything can change.\n\n \nNecessary Qualifications\n\n Academic or technical experience with:\n Common desktop and mobile operating systems\n Common web & mobile technologies: all major browsers; HTTP; FTP; Javascript; APIs; email deliverability; and connectivity challenges\n A well-known programming or scripting language (e.g., Ruby on Rails, Java/C++, JavaScript, PHP, Python)\n Reading and interpreting API log files, regardless of source application\n Ability to clearly articulate complex thoughts in any situation, from having a technical discussion with an engineer to working with a non-technical user\n Ability to manage time and prioritize efficiently with limited oversight\n Experience creating ‘How To’ videos, knowledge base articles, walk-throughs, and similar content\n Bachelor’s degree or an equivalent combination of education and experience (a degree is not required!)\n Proficient spoken and written communication skills in both American English and at least one of the following: Spanish, French, Swedish, or Japanese.\n\n \nOther Requirements\n\n Reliable access to an appropriate work environment a location where you can take telephone & video calls and record high-quality video & audio without interruption, distraction, or background noise\n A strong, stable broadband internet connection that can handle simultaneous Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (typically, 8 Mbps upload / 1.5 Mbps download at a minimum)\n Availability to work 40 hours per week and be “on-call” for select weekends (typically, one weekend every other month) within Decisiv Support's hours of operations\n Located full-time in one of the following locations or time zones:\n Gothenburg, Sweden\n Ageo, Japan\n Central Time\n Mountain Time\n Pacific Time\n Western European Time\n Central European Time\n Japan Standard Time.\n\n \nDesirable Qualifications\n\n Experience with maintenance & repair functions for commercial vehicles (or a comparable industry)\n Experience with Decisiv Support’s technology stack (e.g., Zendesk, github, Jira, Confluence, Slack, Zoom, New Relic, Pager Duty, StatusPage.io, Pendo.io)\n Proficient spoken and written communication skills in more than two languages (i.e., American English and two or more of Spanish, French, Swedish, Japanese, or other languages).\n\n \nWhy work with us?\n\nOur Support team is a small, tight-knit, and scrappy team that’s fixated on helping our users succeed. We value empathy, selflessness, action, transparency, clarity, and productivity/results. We invest in our team through get-togethers, group learning, conferences, and trying new things. We believe in bringing a diversity of experiences, knowledge, viewpoints, and voices to our team as we transform into a worldwide Support organization. \n\nPlease mention the words **COOK REPAIR DASH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, API, Engineer, English, Video, Education and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n