\nWhy This Role is Important to Arcadia\n\n\nAt Arcadia.io, The Customer Success Analyst (CSA) has complete responsibility for the management of steady state activities for all of Arcadia’s non-enterprise clients. CSAs commit to the ongoing work of making satisfied customers, through ensuring strong data quality, rapid and effective support, and smooth upgrades. The CSA displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.\n \nCSAs have a knack for troubleshooting complex technical issues, enjoy getting into the weeds, and excel at critical problem solving. As the customer’s primary point of contact, the CSA will prioritize post-implementation scope, communicate timelines, and manage delivery.\n \nIn this position, you will be a member of the Customer Success Management team within Arcadia’s Customer Management division. You will work closely with implementation management, production support SMEs, engineering, and account management.\n\n\nWhat Success Looks Like\nIn 3 months\n·       Complete Arcadia Core Platform certification\n·       Complete onboarding requirements\n·       Coordinate with internal teams and track against project status/timelines\n·       Know each assigned customers’ scope of work and organizational goals\n·       Act as the primary CSA on assigned customer accounts with oversight\n·       Manage day to day operations of each customer\n\n\nIn 6 months\n·       Be able to provide clients with a demo of functionality\n·       Create and manage to project timelines\n·       Understand Arcadia’s data ingestion processes\n·       Drive issue resolution through coordination with internal teams\n·       Begin to gain an understanding of healthcare data\n·       Have an awareness of some of Arcadia’s product configuration options\n\n\nIn 12 months\n- Manage customer accounts independently with minimal oversight\n- Exhibit an in depth understanding of Arcadia products\n- Provide training tailored to the customer needs across the Arcadia product suite\n- Understand and translate issue impact relative to customers’ business needs\n- Use technical skills and critical thinking to investigate highly complex issues and develop remediation plans in collaboration with cross-functional teams\n- Help troubleshoot the data ingestion process\n- Demonstrate a robust understanding of EHR and claims data\n- Develop strategies to help a client reach their business goals through product configuration changes and trainings\n\n\n\nWhat You'll Be Doing\n* Serving as the primary day-to-day point of contact for customers live on the Arcadia platform\n* Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact\n* Investigating escalated and highly complex issues and developing remediation plans with internal teams. Driving complex issue resolution through collaboration with internal teams\n* Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes. Providing ongoing Care Management Support\n* Interacting with customers and clearly explaining issue root cause/remediation and product functionality\n* Learning customers’ business goals to facilitate internal decisions, e.g. strategize platform upgrades, prioritization of updates, understand issue impact, internal escalation.\n* Conducting supplementary customer trainings and demos across the Arcadia product suite\n* Acting as the translator between internal and external teams regarding complex technical concepts and business needs\n* Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution\n* Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success\n* Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes\n* Helping to shape a new team and to design the customer intake process\n* Leveraging tools such as Jira, Confluence, Box, and SQL\n\n\n\nWhat You'll Bring\n* 1-3 years related work experience\n* Bachelor’s degree in IT or related technical filed (Computer Science, Information Management, Mathematics, or other analytical discipline) or equivalent professional work experience\n* Strong communication skills including the ability to interact with customers and explain technical concepts, issue resolutions and product functionality clearly to a wide range of audiences (tech, business, clinical, executive)\n* Regularly learn new skills, make timely decisions, and adapt well to change\n* Strong analytical, quantitative, problem solving and organizations skills\n* Attention to detail and ability to coordinate multiple tasks, set priorities and meet deadlines\n* Thrive as a self-starter with the curiosity and tenacity to learn complex concepts\n* Healthcare industry experience\n\n\n\nWould Love for You to Have\n* Multiple years in IT support or relevant experience. Healthcare industry experience is a plus\n* Experience using technologies such as SQL Server, Microsoft Office, JIRA and others to aid our customers in resolving complex big data issues. Additional programming language experience is a plus\n* Experience interacting with Product and Engineering teams to identify and implement improvements to the software, and installation and configuration processes based on field experience and customer input\n* Experience at an EHR, Health Plan, or other Healthcare organization\n\n\n\nWhat You'll Get\n* CSA will be a high growth position with deep exposure to Arcadia’s products, tools and processes.  We expect high throughput with frequent promotion to our implementation, production, or technical teams.\n* Support a wide variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity\n* Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care\n* A flexible, remote friendly company with personality and heart\n* Employee driven programs and initiatives for personal and professional development\n* Great benefits like flextime time off\n* Be a member of the Arcadian and Barkadian Community\n\n\n\n\n\n\nAbout Arcadia\nArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.\n\n\nProtect Yourself\nIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.\n\n\nThis position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst and Design jobs that are similar:\n\n $55,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

Back End Engineer (Junior)\n\n£30k | Permanent  | Reporting to Engineering Manager\n\nCollectiv Food is looking for a talented Junior Back End engineer to join an exciting, fast-paced team. \n\nLocated in White City, West London, you will join a growing, collaborative team that encourages innovation and contribution from everyone.\n\nAs part of a multi-disciplinary team you will be using the latest technology to produce scalable services, helping to solve complex problems that will have a real impact on the success of businesses across the foodservice industry.\nWhat you’ll be doing\n\nYou will be working within an Agile software development team with some of the following technologies; .Net 6.0 (C#), Typescript, AWS Suite; ECS, DynamoDB, Lambda, Elasticsearch, SQS and SNS, creating services that power our revolutionary web and mobile applications.\n\n\n* Crafting reusable code to implement new features and support live products\n\n* Ensure unit and automated test coverage is achieved\n\n* Optimisation of applications for speed and scalability\n\n* Agile/Scrum development, including: \n\n\n\n* Design reviews and code reviews\n\n* Active involvement in refinement and planning sessions\n\n* Working well in a team context adapting to and influencing team practices\n\n\n\n* Contributing to wider business goals, ensuring the availability, security, and scalability of its platforms\n\n\n\nSkills and Requirements\n\n\n* Experience with either C#, Javascript or Typescript, or a similar language.\n\n* Familiar with principles such as SOLID, TDD, YAGNI and KISS — even better if you practice most of them\n\n* Aware of best practices for application lifecycle management (CI/CD, Unit test, monitoring)\n\n\n\nAdded bonuses (or the cherries on top!)\n\n\n* Experience building online services and APIs\n\n* Experience with .Net (C#) or NodeJS (Typescript or Javascript)\n\n* Experience working with cloud technologies such as AWS or Azure.\n\n* Experience with infrastructure as code (Terraform, Pulumi).\n\n* Familiar with SQL and NoSQL database development\n\n* Secure authorisation e.g. OAuth, use of JWT etc.\n\n\n\n\n* The qualifications and experiences above are a guide and we would still love to hear from you if you believe you have the necessary skills to excel with us.\nWhat you'll get \n\n\n* Competitive salary with industry-matching pay reviews\n\n* EMI Stock Options for every employee\n\n* NEST Pension (option to choose greener funds)\n\n* £1000 per year for you to spend on what matters to you from learning and development to healthcare to mental wellbeing to gym membership - you choose!\n\n* 25 days plus a day for your birthday, wedding day, and moving day, as well as up to 1 day per quarter for you to volunteer\n\n* Sabbatical offered after 3 years service\n\n* High-spec laptop and equipment\n\n* Flexible working\n\n* Hybrid remote and office based working. We trust you to get the work done - start late, finish late - we don’t mind! You are required to be on site Tuesday and Thursday (White City location)\n\n* Great exposure and ability to impact a fast-growing, mission-driven food start-up\n\n\n\n\nIf you need sponsorship to have the right to work full-time in the UK, please let us know. \nWhat you can expect from our recruitment process\n\n\n* Stage 1 - 30-minute phone interview with our Engineering Manager\n\n* Stage 2 - 1.5 hour technical interview \n\n* Final stage - 45 minute interview with VP of Engineering, followed by a 15 minute meet the team, finalised by a 30 minute call with HR.\n\n\n\n\n \n\nWhy Collectiv Food?\n\nCollectiv Food is a next generation food and drink supply business, leading the transition to sustainable, transparent and fair supply chain for Europe’s professional kitchens. Its innovative delivery model enables it to offer market-beating prices and a reliable service, all underpinned by a commitment to sustainability. Founded in 2018, we are based in West London and supported by industry experts and leading venture investors, such as VNV Global, Octopus, Norrsken VC, VVNP and Partech.\n\n \n\nCollectiv Food – Our Commitment to fostering a sense of Belonging\n\nPeople and Food United in their Individuality\n\nCollectiv Food is an equal opportunity employer. We are a diverse bunch of people who are committed to cultivating a welcoming culture of inclusion and equality. We see the potential in everyone and value the importance that different backgrounds, experiences and ways of thinking can have in igniting innovation and propelling our business forward. \n\nIf you share our values, love of food and vision to lead the transition to a sustainable, fair, and transparent food supply chain then we’d love to hear from you and encourage your application. Protecting your privacy and the security of your data is a top priority for us at Collectiv Food. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Cloud, NoSQL, Mobile and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nPlease read the IMPORTANT section at the end of this posting.\n\n\nAbout Very\nVery is a fully distributed IoT technology firm led by expert problem-solvers to create efficient, scalable solutions that move commercial, industrial, and consumer IoT projects from pilot to production in record time. \n\n\nWe’ve built a collaborative, tight-knit team that thrives, whether we’re hanging out in person at our annual retreat or coordinating work across time zones. The results show that we’re doing something right — as we’ve won numerous workplace awards over the years. Most recently in 2021 we were certified as a Great Place to Work, and in 2022 we were listed again in Parity.org’s list of Best Companies for Women to Advance.\n\n\nWe believe that everything we build — and the people we build it with — has the potential to change the world. Our client list includes numerous well-known brands determined to leverage the power of IoT to drive material outcomes — such as Vizio, Peloton, Clear, iHeart Radio and Fellowes. Our goal, for each and every client we partner with, is to create high-value solutions through a collaborative and user-centered process.\n\n\nAbout This Role\nAs a Sales Assistant at Very, you will play a crucial role in facilitating our client deals in partnership with the Sales and Client Success team, while maintaining the integrity of all data related to the sales process. Your meticulous attention to detail and organizational skills will contribute to the success of our client lifecycle management. By documenting vital information during the sales process, coordinating client interactions, and collaborating with cross-functional teams, you will be an essential part of our mission to deliver exceptional service to our clients,  you will have a front-row seat to learn how a high functioning Sales and Client Success team operates and visibility to the full business cycle at a USA based technology services firm that works with high profile technology companies.\n\n\n\n\nWhat You’ll Be Working On\n\n\nResponsibilities\n\n\n- Maintain Data Integrity. Ensure accurate and up-to-date records in our CRM, HubSpot, with all aspects of client-relevant information.\n- Document Client Meetings. Throughout the sales process, you will document comprehensive notes using our forms and templates that detail participants, client requirements, preferences, and challenges.\n- Lead Client Set Up Requirements.  Manage the logistics and set up for new and existing Clients.  This includes, but is not limited to, setting up Slack Channels, MNDA facilitation, deal-related documentation, and internal requirement forms.\n- Support Client Success Initiatives. Assist the Client Success team by completing necessary client-related overviews to ensure a smooth transition when onboarding.\n- Logistics Support. Support the Client Success team with budgeting for business trips and respective approval processes.\n\n\nOutcomes\n\n\n- Ensure that all client-relevant information within the CRM system (HubSpot) is not only accurate but also up-to-date\n- Effectively manage the Sales calendar. Proactively solve scheduling conflicts and manage any general logistics requirements. \n- Maintain clear and effective communication with different stakeholders including internal and external Slack channels. \n\n\nQualifications\n\n\nTo excel in the Sales Assistant role, we are looking for candidates with the following qualifications:\n- Bachelor's degree in Business Administration, Industrial Engineering or related.\n- 2 years of experience in a similar role. \n- Business process familiarity \n- Fluency in English, both written and spoken.  You will be expected to write in professional business prose.  \n- Required to have comfort using standard business tools. You will be using the g-suite and with application competency expected.\n- General business skills required, such as spreadsheet creation, executive summaries, and presentation editing.  \n- Highly collaborative with a team mentality.  \n- Exceptional organizational skills and attention to detail.\n- Ability to work effectively in a fast-paced and collaborative environment.\n- Strong communication skills with internal teams and external clients.\n\n\nNice-to-have\n- It is ideal to have experience with a CRM; HubSpot preferred.\n\n\nContract\nYour contract with Very will be as an independent contractor for an indefinite period.\n\n\nThis type of contract carries some additional responsibilities for you: You'll have to save some money to take care of taxes, and you'll have to pay for public social security (Health and Pension) out of pocket.\n\n\nThat being said, we're confident that our competitive compensation and benefits package (see below) will still mean that you are happy with your take-home amount at the end of each month. \n\n\nCompensation\nWe believe in a transparent, fair compensation structure and have developed our own open salary formula.\n\n\nOTE: $20,000 USD yearly\n\n\nWe also offer world-class perks:\n- Paid Parental Leave\n- MacBook Pro (loan)\n- $600 annual Home Office Stipend to build out your home office. \n- $100/mo Monthly Communications Stipend (Can be used towards Cell Phone Data Plan, WiFi Plan, VOIP, VPN)\n- Udemy license for continuing education\n- $2,500 annual Training Stipend after 1 year \n- $1,000 annual Healthcare Stipend (to be used towards Health insurance premium)\n- Personalized ESL coaching and access to an AI-powered adaptive platform to take your English to the next level\n- Paid trip for the company retreat. (every 18 months)\n\n\n\n\n\nIn Summary, if you are seeking a high-impact role you have proven performance delivering to close deals with amazing clients while working at a technology services company that authentically values its team members, this is the job for you. \n\n\nWhy Work for Very\nYou are more than your job title. At Very, we prioritize talent development and professional growth with a human-first approach that caters to the unique goals each individual brings to the team. \n\n\nOur core value, Invest in Our People, looks like collaborating with a cohort of talented people on a mission to get better every single day. It feels like working for a company that invests in you. And it means finding alignment with your career goals to get you where you want to be.\n \nHow do we bring our priorities to life? Of course we offer the typical world-class perks you would expect. Additionally, as a remote-first company (since 2011), we provide stipends for home office, telephone, and internet. Professional development funds and generous parental leave are also some of the benefits you can expect.\n\n\nBut a healthy company culture isn't just about perks. It's about creating an environment where our employees can thrive. Our work is fueled by smart, creative people whose lives are enriched by our experiences together. We learn together, we grow together, and we play together. Despite working across more than half a dozen countries, our teams connect regularly for work and for fun - on Slack, Zoom, and during an annual retreat. We’ve been remote-first from the beginning, so we know well what it takes to maintain a strong culture.  #LI-Remote\n\n\nIMPORTANT: \n\n\n1. This job is to work for a US company. An advanced level of English is a must. Please refrain from applying if this is not your case. Resumes must be in English.\n\n\n2. This job is remote but if you’re not located in the region or country mentioned in the post’s title, do not continue. Your application won’t be reviewed. \n\n\nIf you’re in Brazil, Bahamas, Barbados, Bolivia, Cuba, El Salvador, Haiti, Jamaica, Nicaragua, Panama, Suriname, Trinidad and Tobago, or Venezuela, we can’t accept your application at this time.\n\n\n3. The region/country on the post's title is not related to the location of the clients we serve. It's a reference to the residence location of the applicant. All of Very's clients are North America-based.\n\n\n4. Delivery team members may be required to travel up to 10% of the time. As a client services organization, this is expected.\n \nInterviewing for a new company is a serious time commitment for all parties involved. Please take the time to read this and thoughtfully consider if we would be a good fit for one another.  No contractors or agencies. Seriously. #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Excel and Sales jobs that are similar:\n\n $35,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLatin America