\nJob Purpose\n\nThe Senior CS Operations Manager is responsible for driving the operational efficiency and effectiveness of our CS organization. This role will be responsible for developing, implementing, and optimizing processes, tools, and metrics to enhance customer satisfaction, retention, and growth. The role will act as a strategic partner to CS leadership, ensuring that the team has the necessary resources and partner with the organization to deliver against key initiatives and programs using project management methodologies. \n\nResponsibilities & Accountabilities \n\n1. Operational Excellence \n\n\n* Develop and standardize CS processes to ensure consistency and scalability \n\n* Identify and implement process improvements to enhance team efficiency and customer satisfaction, retention, and growth \n\n* Create and maintain documentation across CSOps and contribute to broader initiatives \n\n\n\n\n2. Strategic Initiatives \n\n\n* Lead strategic initiatives and programs using project management methodologies to improve customer retention, satisfaction, and overall success \n\n* Partner with Analytics to develop and track KPIs to measure the effectiveness of customer success efforts \n\n* Report on performance metrics to leadership and provide recommendations for improvement \n\n\n\n\n3. Data Management and Analysis \n\n\n* Partner with Analytics to manage and analyze customer data to provide actionable insights and support decision-making \n\n* Develop and maintain dashboards and reports to monitor key performance metrics \n\n\n\n\n4. Tool and System Management \n\n\n* Support the selection, implementation, and management of CS tools (e.g. Gainsight) and technologies \n\n* Ensure seamless integration of tools with other systems (e.g. Salesforce, support systems) \n\n* Support Staff CSOps Manager on delivery of Gainsight roadmap and milestone management \n\n* Support successful delivery of CSOps workflow via project management software (e.g. Asana) \n\n\n\n\n5. Cross-Functional Collaboration \n\n\n* Partner with Sales, Product, Marketing, and RevOps to ensure alignment on CS initiatives \n\n* Facilitate communication and coordination between teams to address business needs and challenges \n\n\n\n\n6. Case Management \n\n\n* Triage, manage and complete cases in GTM case workflow \n\n* Provide guidance and oversight to CSOps Analyst \n\n\n\n\n7. Training and Support \n\n\n* Partner with Enablement on training and support to the CS team on tools, processes, and best practices \n\n* Support execution of the Enablement calendar\n\n\n\n\nPerformance Measurements \n\n\n* Successful delivery of declared strategic initiatives and programs \n\n* Effective collaboration with other departments, as evidenced by successful joint initiatives and feedback from stakeholders \n\n* Consistency in following standardized processes and adoption of best practices across the team \n\n* Accuracy and relevance of data and insights provided to the CS team and leadership \n\n* Effective guidance to CSOps Analyst, as evidenced by feedback \n\n* SLA adherence on GTM cases and increased productivity of the CS team \n\n\n\n\nEducational & Experience Requirements \n\n\n* Bachelor's degree in business, Operations Management, or a related field \n\n* 3+ years' experience in CS Operations or a similar role in a B2B SaaS company \n\n* Proven track record of managing and optimizing CS processes and tools \n\n* Demonstrated ability to drive strategic initiatives and programs \n\n* Proficiency with CS tools and technologies (e.g. Gainsight). Admin experience or desire to develop experience \n\n* Experience in data analysis and reporting, with proficiency in CRM systems (e.g. Salesforce) and data visualization tools (e.g. Tableau) \n\n\n\n\nCompetencies & Behaviors \n\n\n* Possesses an understanding of 6sense operations and how CS plays a role \n\n* Strong analytical and problem-solving skills with the ability to translate data into actionable insights \n\n* Flexibility and willingness to adapt to changing priorities and new responsibilities \n\n* Proactive self-starter, identifying opportunities for improvement and driving initiatives forward \n\n* Ability to maintain and optimize efficient processes with high level of accuracy and attention to detail \n\n* Effective clear and concise communication style geared toward navigating fast-paced environment \n\n* Proven ability to work collaboratively with cross-functional teams and build strong relationships \n\n\n\n\n\nBase Salary Range: $100,875 to $147,950. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6senseโs total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6senseโs board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote\n\nNotice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$62,500 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Coalfire\nCoalfire is on a mission to make the world a safer place by solving our clientsโ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world. \nBut thatโs not who we are โ thatโs just what we do. \n \nWe are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. \n \nAnd weโre growing fast. \n \nWeโre looking for a Site Reliability Engineer I to support our Managed Services team. \n\n\nPosition Summary\nAs a Junior Site Reliability Engineer at Coalfire within our Managed Services (CMS) group, you will be a self-starter, passionate about cloud technology, and thrive on problem solving. You will work within major public clouds, utilizing automation and your technical abilities to operate the most cutting-edge offerings from Cloud Service Providers (CSPs). This role directly supports leading cloud software companies to provide seamless reliability and scalability of their SaaS product to the largest enterprises and government agencies around the world.\n \nThis can be a remote position (must be located in the United States).\n\n\n\nWhat You'll Do\n* Become a member of a highly collaborative engineering team offering a unique blend of Cloud Infrastructure Administration, Site Reliability Engineering, Security Operations, and Vulnerability Management across multiple clients.\n* Coordinate with client product teams, engineering team members, and other stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to established SLAs in both production and non-production environments.\n* Innovate and implement using automated orchestration and configuration management techniques. Understand the design, deployment, and management of secure and compliant enterprise servers, network infrastructure, boundary protection, and cloud architectures using Infrastructure-as-Code.\n* Create, maintain, and peer review automated orchestration and configuration management codebases, as well as Infrastructure-as-Code codebases. Maintain IaC tooling and versioning within Client environments.\n* Implement and upgrade client environments with CI/CD infrastructure code and provide internal feedback to development teams for environment requirements and necessary alterations. \n* Work across AWS, Azure and GCP, understanding and utilizing their unique native services in client environments.\n* Configure, tune, and troubleshoot cloud-based tools, manage cost, security, and compliance for the Clientโs environments.\n* Monitor and resolve site stability and performance issues related to functionality and availability.\n* Work closely with client DevOps and product teams to provide 24x7x365 support to environments through Client ticketing systems.\n* Support definition, testing, and validation of incident response and disaster recovery documentation and exercises.\n* Participate in on-call rotations as needed to support Client critical events, and operational needs that may lay outside of business hours.\n* Support testing and data reviews to collect and report on the effectiveness of current security and operational measures, in addition to remediating deviations from current security and operational measures.\n* Maintain detailed diagrams representative of the Clientโs cloud architecture.\n* Maintain, optimize, and peer review standard operating procedures, operational runbooks, technical documents, and troubleshooting guidelines\n\n\n\nWhat You'll Bring\n* BS or above in related Information Technology field or equivalent combination of education and experience\n* 2+ years experience in 24x7x365 production operations\n* ยทFundamental understanding of networking and networking troubleshooting.\n* 2+ years experience installing, managing, and troubleshooting Linux and/or Windows Server operating systems in a production environment.\n* 2+ years experience supporting cloud operations and automation in AWS, Azure or GCP (and aligned certifications)\n* 2+ years experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible\n* Experience with IaaS platform capabilities and services (cloud certifications expected)\n* Experience within ticketing tool solutions such as Jira and ServiceNow\n* Experience using environmental analytics tools such as Splunk and Elastic Stack for querying, monitoring and alerting\n* Experience in at least one primary scripting language (Bash, Python, PowerShell)\n* Excellent communication, organizational, and problem-solving skills in a dynamic environment\n* Effective documentation skills, to include technical diagrams and written descriptions\n* Ability to work as part of a team with professional attitude and demeanor\n\n\n\nBonus Points\n* Previous experience in a consulting role within dynamic, and fast-paced environments\n* Previous experience supporting a 24x7x365 highly available environment for a SaaS vendor\n* Experience supporting security and/or infrastructure incident handling and investigation, and/or system scenario re-creation\n* Experience working within container orchestration solutions such as Kubernetes, Docker, EKS and/or ECS\n* Experience working within an automated CI/CD pipeline for release development, testing, remediation, and deployment\n* Cloud-based networking experience (Palo Alto, Cisco ASAv, etc.โฆ)\n* Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.\n* Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG\n* Knowledge of encryption technologies (SSL, encryption, PKI)\n* Experience with diagramming (Visio, Lucid Chart, etc.) \n* Application development experience for cloud-based systems\n\n\n\n\n\nWhy You'll Want to Join Us\n\n\nAt Coalfire, youโll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where youโll work most effectively โ whether youโre at home or an office. \nRegardless of location, youโll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. Youโll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And youโll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options. \n\n\nAt Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $95,000 to $110,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. \n \n#LI-REMOTE \n#LI-JB1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, Junior and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWe all have important information we need to manage, and protecting it should be easy. Over 100,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.\n\n\nThe Senior Manager of MSP will spearhead the development and execution of a dynamic MSP strategy across the EMEA region, aimed at driving market expansion and revenue growth. This role is focused on building business relationships, forging strategic channel partnerships, and tailoring our MSP offerings to meet evolving market demands. The successful candidate will be key in seamlessly integrating EMEA MSP strategies into the global framework, enhancing our competitive edge and boosting our market presence.\n\n\nThis is a Remote opportunity within the UK.\n\n\n\nWhat weโre looking for:\n* 7+ years of experience in partnerships management - related roles with proven experience in managing people and globally distributed teams. Preferred: 5+ years in an MSP leadership role supporting the EMEA region.\n* Experience leading a distributed team across multiple regions in EMEA\n* Proven track record of developing and executing strategies to successfully boost market penetration in the EMEA region. \n* Exceptional communications and interpersonal skills with the demonstrated ability to cultivate robust internal and external (partners, stakeholders, etc.) relationships\n* Experience recruiting, hiring, and developing high-performing individuals\n* Passionate about coaching, motivating, and mentoring team members to reach their full potential.\n* Strong analytical abilities, with a talent for leveraging data to inform decision-making and strategy development.\n* Demonstrated ability to conduct deep market research and use insights to make data driven decisions and recommendations \n* Proven ability to plan, design, and implement training and support programs for partners \n* This role requires international travel of approximately 1-2 weeks per month.\n\n\n\nWhat you can expect:\n* Strategy Development and Execution:\n* Design and implement an overarching MSP strategy that aligns with both our regional and global business objectives.\n* Identify growth opportunities and strategic initiatives to expand market presence and increase revenue.\n\n\n\n* Business Development:\n* Drive the acquisition of new clients across EMEA and the expansion of existing client relationships through effective sales strategies and compelling value propositions.\n* Develop and maintain high-level relationships with key clients, potential MSP partners, industry partners, and stakeholders.\n\n\n\n* Channel Partnership Management:\n* Cultivate and manage channel partnerships and alliances that can enhance service delivery and expand reach.\n* Negotiate partnership agreements and collaborate with partners to develop joint solutions that meet client needs.\n\n\n\n* Market Analysis and Alignment:\n* Continuously analyze market trends and client feedback to adapt and refine our MSP offerings.\n* Ensure that services are competitively priced and tailored to meet the specific demands of the EMEA market.\n\n\n\n* Team Leadership and Development:\n* Lead and mentor a team of professionals to foster a culture of high performance and continuous improvement.\n* Manage cross-functional teams to ensure cohesive efforts in strategy implementation and service delivery.\n* Drive project success through consistent high-quality work, proactive collaboration, clear goals & expectations, and creating a positive environment, motivating others to perform their best.\n\n\n\n* Performance Metrics & Reporting: \n* Develop key performance indicators to measure the success of the MSP EMEA program, and Global strategy. Regularly review analytics and make data-driven decisions to enhance business outcomes.\n* Maintain clear and consistent communication with senior management on progress, insights, and strategic advice for expanding MSP business.\n\n\n\n* Cross-functional Collaboration: \n* Work closely with Sales, Marketing, Product Development, and Customer Support teams to ensure a seamless integration of MSP strategies. Align initiatives with overall business objectives and ensure consistent messaging and branding.\n* Collaborate closely with Marketing to develop and execute comprehensive event strategies. \n\n\n\n* Compliance and Quality Assurance:\n* Ensure all MSP services and operations comply with relevant local, regional, and international regulations.\n* Uphold high standards of service quality and reliability to maintain client satisfaction and trust.\n\n\n\n* Innovation and Technology Implementation:\n* Leverage the latest technological advancements to enhance service offerings and operational capabilities.\n* Foster an environment of innovation to stay ahead of technological trends and competitor activities.\n\n\n\n\n\nWe believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.\n\n\nWhat we offer:\n\n\nWe believe in working hard, and resting hard. Weโre always looking for new ways to support our team members, but hereโs a glance at what we currently offer: \n\n\nHealth and wellbeing\n> ๐ถ Maternity and parental leave top up programs\n> ๐ Wellness spending account\n> ๐ Generous PTO policy \n> ๐ Company-wide wellness days off scheduled throughout the year \n> ๐ง Wellness Coach membership\n> ๐ฉบ Comprehensive health coverage\n\n\n Growth and future \n> ๐ Employee stock option program for all full time employees \n> ๐ธ Retirement matching program\n> ๐ก Training budget, 1Password University access, and learning sessions \n> ๐ Free 1Password account (and friends and family discount!) \n\n\n\n\n\n\nFlexibility and community\n> ๐ค Paid volunteer days \n> ๐ Employee-led DEI&B programs and ERGs\n> ๐ Fully remote environment\n> ๐ Peer-to-peer recognition through Bonusly \n\n\nYou belong here. \n\n\n1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. \n\n\nAccommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and weโll work to meet your needs. \n\n\nRemote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this your Talent Partner would be happy to address them with you.\n\n\nSuccessful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.\n\n\nCandidate Privacy Notice\n\n\nWhen you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.\n\n\nCandidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questionsโyour answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [[email protected]].\n\n\nWhen we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [[email protected]] or through 1Password Support. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior, Marketing and Sales jobs that are similar:\n\n
$62,500 — $107,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUK
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Job Description\n\nLead our regional branch by providing leadership at every level, overseeing daily operations, and ensuring alignment with Toradex Group's strategic objectives and goals. Directly lead customer service and operations teams that work closely with regional sales and marketing teams. Utilizing a comprehensive toolkit and expertise, the goal is to foster operational excellence and ensure high customer satisfaction for Toradex in North America.\n\nThe Operations Manager/ Associate Director of Toradex Inc. will report directly to the Chief Operating Officer (COO). This role involves collaboration with Sales, Marketing, Supply Chain Finance and HR to shape strategic plans. Interactions with regional Technical Sales, Customer Service, and Operations teams. Strong managerial capabilities, robust leadership qualities, and technical industry knowledge are essential. The position may require occasional international trips to Switzerland (Headquarter).\n \nRoles & Responsibilities:\n\n\n* Manage the overall Profit & Loss of the regional office.\n\n* Utilize standard reporting tools to monitor essential P&L and operational efficiency metrics.\n\n\n* Establish and monitor customer service KPIs for the region.\n\n* Define and enforce policies, set objectives, and establish performance standards.\n\n\n\n\n\n* Develop and enhance regional customer service processes and policies in cooperation with Toradex AG (Headquarters).\n\n* Enhance the regional teams by recruiting, training, and mentoring the necessary talent.\n\n\n* Train staff to deliver exceptional customer service and achieve target service levels.\n\n* Evaluate employee performance, providing coaching and support to enhance success.\n\n* Conduct regular training to enhance the team's skills\n\n\n\n\n\n* Address and resolve complex or escalated customer issues.\n\n* Develop and manage customer feedback and complaint processes.\n\n* Work collaboratively with other regional managers to improve customer service.\n\n* Communicate the company's vision and values, using formal and informal channels to guide and motivate staff at all levels.\n\n* Prioritize regional branch activities, allocating resources to align with the companyโs strategic goals.\n\n* Manage staff recruitment and performance appraisals within the approved budget.\n\n* Collaborate with other regional and global departments such as sales and marketing\n\n\n\n\nGeneral Responsibilities\n\n\n\n\nManaging a team of 3-5 Direct Reports in Customer Service & Logistics, Shipping and Administrative Assistance\n\nContribute to the strategic planning and execution of projects\n\nIdentify and implement cost-reduction strategies that enhance operational efficiency and resource quality.\n\nCollaborate across departments to ensure integration and achievement of work against expectations.\n\nManage priorities effectively to clarify focus and enhance work efficiency in your area of responsibility.\n\nOversee projects to ensure they meet planned company objectives and deadlines.\n\n\n\n\n \n\n\n\nCompetencies:\n\n\nAbility to anticipate challenges and opportunities, taking the initiative to address them ahead of time.\n\nManaging different time zones, particularly with European teams, to ensure smooth operations\n\nProficiency in managing budgets and forecasts\n\nAbility to lead, motivate, and manage a small team effectively\n\nCapability to develop and execute initiatives that align with wider global company goals.\n\nDedication to maintaining high levels of customer satisfaction\n\nExcellent interpersonal and interdepartmental communication skills\n\n\n\nOutcomes\n\n\nSuccessfully manage the overall Profit & Loss for Toradex Inc.\n\nDrive continuous improvements in operational efficiency and productivity at Toradex Inc.\n\nBuild strong, effective collaborations within your team and with all departments (Sales, Supply Chain, Finance, HR)\n\nUtilize analytics from both customers and market insights for strategic advantage and superior operational decisions.\n\nConsistently achieve and surpass high customer service standards.\n\n\n\n\nWhat we offer\n\n\n* Company-sponsored Health Insurance with Dental and Vision\n\n* 401(k) retirement plan with company match contribution\n\n* Paid time off: Paid vacation, sick leave and holidays\n\n* Flexible working hours with hybrid/remote options\n\n* Commuting and co-working space reimbursement\n\n* An agile and inter-cultural work environment\n\n* Working with latest IoT computer technology in an international environment\n\n* Participation in defining processes and your working environment\n\n* Contemporary employment conditions, modern office space and a flexible working environment\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Marketing and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nSupplyHouse.com, an e-commerce heating, plumbing, and HVAC supply company, is searching for a Data Scientist with a focus in Fulfillment and Supply Chain to support our growing Operations Team! If you have a proven history of providing insights, drawing data-driven conclusions, and are looking for an opportunity to leverage the power of data to maximize a companyโs overall success through cross-functional collaboration, we want to hear from you!\n\nThis is aโฏremote-basedโฏrole within select states in the United States. At this time, we are only able to employ those located in the following states:โฏArizona, Delaware, Florida, Georgia, Nevada,โฏNew Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin.\n\nThis position will require travel to our NY office headquarters up toโฏthree timesโฏper year for internal meetings and team-building activities, plus the potential for travel to our fulfillment center locations as needed. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.\n\nA company laptop and other necessary equipment will be provided along with a one-time $250 stipend for your work from home space. \n\nRole Type: Full-Time, Exempt \n\nLocation:โฏRemote (Arizona, Delaware, Florida, Georgia, Nevada,โฏNew Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin) \n\nSchedule: Standard business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. ET, however, you may utilize our Flex-Time Policy to work your preferred schedule \n\nSalary: $90,000 - $110,000 (annually)\n\nResponsibilities: \n\n\nModel exploration and validation\n\n\nDemonstrate a high level of originality and creativity when developing solutions to improve the existing business processes\n\nCreate and deploy scalable and robust models to help make data-driven decisions\n\nExplore existing and new processes to validate deliverable findings on various topics to increase operational efficiency, revenue, profitability, and customer satisfaction\n\n\n\n\n\nAd-hoc analyses\n\n\nCommunicate with requesters to clarify analysis goals, data sources, and terminology definitions\n\nCollect, model, analyze data, and identify areas of issues and opportunities\n\nDeliver insights and actionable findings to cross-functional stakeholders to enable continuous improvement and quick turnarounds\n\n\n\n\n\nProductionize long-term projects\n\n\nCollaborate with Data Science and Engineering teams to turn ad-hoc analyses into reusable data resources (e.g. datasets that are tracked and validated daily) and repeatable processes (e.g. continuously updating dashboards or training and re-deploying a model daily)\n\nOwn the ongoing monitoring and evaluation of recurring data science tasks to ensure data and model quality, and identify areas for improvement in analytical pipelines\n\n\n\n\n\nTraining, development, and management\n\n\nCoach new hires on data wrangling, analytics basics, and lead analytics methodology discussions\n\nSpearhead complex projects and manage/execute projects from start to finish\n\nSupport and guide the Analytics Team in day-to-day communications, project delivery, and task management \n\n\n\n\n\n\n\n\n Requirements: \n\n\nMasterโs degree in Statistics, Economics, Analytics, or other quantitative field with 3+ years of applicable experience OR Bachelorโs degree in Statistics, Economics, Analytics, or other quantitative field with 5+ years of applicable experience \n\nPrior experience working in and supporting Supply Chain- and Operations-specific functions \n\nAdvanced knowledge and skills in Excel, SQL, and Python (or other similar software) \n\nCompetency using git for version control and collaboration in production environment \n\nExperience working with data visualization tools such as Tableau or Power BI \n\nExperience working with time series models, regression models, etc. \n\nAbility to work effectively in a cross-functional team with an expertise in staff development\n\nAbility to communicate effectively, take feedback and ownership, and constantly improve quality of work\n\nHighly self-motivated with a strong attention to detail, multi-tasking skills, and prioritization of responsibilities \n\n\n\n\nNice to Have: \n\n\n* Experience contributing to production-level workflow orchestration or data orchestration systems (e.g. Airflow, Dagster, Luigi) \n\nExperience with SQL-style data warehouse platforms (e.g. BigQuery, Redshift) \n\nExperience with batch processing and distributed computing systems (e.g. Spark)\n\n\n\n\nWhy work with us:โฏ \n\n\nWe have awesome benefits โ We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.โฏ \n\nWe promote a work/life balance โ We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.โฏ \n\nWe give back โ We provide many virtual opportunities to help our local communities such as our Adopt-a-Family initiative, fundraising initiatives for trade schools, and mentorship programs with local schools.โฏ \n\nWe stay engaged โ We maintain our company culture in a remote setting with engaging virtual events including our Core Values Weeks, Employee Appreciation Day, optional Out-of-Office Monthly Events, and virtual clubs. Look out for our Football Knockout Pool, Book Club, and Craft Nights!โฏ \n\nWe listen โ We encourage collaboration, feedback, and new ideas through our monthly town halls, departmental team lunches, and regular check-ins with upper management. It is our priority to make sure you enjoy coming to work every day.โฏ \n\n\n\n\nWhat our employees are saying:โฏ \n\n\n* โI love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow, evolve, and continue to be even better. SupplyHouse is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated and you feel real growth in your position.โ -Katy, Customer Service Team\n\n* โSupplyHouse is a great place to work. We witness GRIT here every day. People are respected, our ideas are always valued and encouraged, and teamwork is also a great quality in employees. Overall, we have amazing people here! -Yash, IT Team\n\n* "I appreciate that SupplyHouse.com values generosity and giving back to local communities. The company truly listens to its team members to gather feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look forward to a variety of philanthropic opportunities where we can get involved in helping organizations that matter to us.โ -Anna, HR Team\n\n\n\n\nCheck us out!โฏhttps://www.supplyhouse.com/our-company\n\nWe are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.\n\nPlease know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.\n\nAll emails from the SupplyHouse team will only be sent from a @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Travel and Git jobs that are similar:\n\n
$130,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNorfolk, Virginia, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\n\nResponsibilities\n* Deal Process Optimization:\n* Evaluate and streamline end-to-end deal processes to enhance efficiency and accuracy.\n* Implement best practices for deal structuring and pricing within the Zuora and SFDC ecosystems.\n* Work closely with sales, finance, and legal teams to ensure compliance with company policies and industry regulations.\n\n\n\n* Zuora and SFDC Integration:\n* Utilize your expertise in Zuora and SFDC to drive seamless integration between the two platforms.\n* Troubleshoot and resolve issues related to data flow and synchronization between systems.\n* Collaborate with Finance/RevOps/Sales and development teams to implement custom solutions and enhancements.\n\n\n\n* Data Analysis and Reporting:\n* Generate regular reports on deal metrics, providing insights to support decision-making processes.\n* Identify trends and anomalies in deal data, offering recommendations for improvement.\n* Contribute to the development of dashboards and analytics tools to enhance visibility into deal performance.\n\n\n\n* Cross-Functional Collaboration:\n* Work closely with sales, legal, finance, and operations teams to gather requirements and ensure alignment with business objectives.\n* Provide training and support to sales teams on deal desk processes and system usage.\n* Act as a liaison between business users and technical teams to address system-related issues.\n\n\n\nQualifications\n* Bachelorโs degree in Business, Finance, IT, or a related field.\n* Proven experience in deal desk operations, with a focus on Zuora and SFDC platforms.\n* Strong understanding of subscription-based business models and revenue recognition principles.\n* Excellent analytical and problem-solving skills.\n* Effective communication and collaboration skills with the ability to work across diverse teams.\n* Experience with system integrations, data migrations, and custom configurations within Zuora and SFDC.\n* Familiarity with SaaS industry deals and deal structure best practices and emerging trends in deal desk management.\n\n\n\nDesired Behaviors\n* Receptive to change โ is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action โ is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.\n* Technically proficient โ able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas โ respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively โ shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you donโt meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this visionโ so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Legal, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nManila
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.\n\n \n\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. Youโll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.\n\n \n\nHospitality is all about taking care of others, and it defines our culture. Youโll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.\n\n \n\nThe essence of the Account Manager role will be to manage a portfolio of our most important Hotel groups. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account\n\n \n\nThis is a remote position, with up to 25% domestic travel.\n\nThis position can be based in: Chicago, Boston, Philadelphia, Atlanta, DC, Orlando or Miami\n\n \n\nIn this role, you will: \n\n\n* \n\nOwn relationships with assigned Global Hotel groups and Hotel management companies, has the ability to conduct high quality conversations around tech strategy and F&B operations\n\n\n* \n\nProvide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs\n\n\n* \n\nDevelop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.\n\n\n* \n\nNavigate complex decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.\n\n\n* \n\nProvide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives\n\n\n* \n\nWork with the OpenTable field team to ensure a tight coordination of plan for each account\n\n\n* \n\nOwn the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..\n\n\n* \n\nPlan and complete strategy to drive adoption and usage of key product features and functionality against a target list of accounts\n\n\n* \n\nKeep tabs on ongoing product and technology developments within the Hospitality space and understand how that applies to internal and external conversations\n\n\n\n\n\n \n\nPlease apply if: \n\n\n* \n\n5+ years of experience in B2B Enterprise level account management\n\n\n* \n\nInterest or passion for the hospitality industry\n\n\n* \n\nSelf starter with the ability to take ownership of account portfolio\n\n\n* \n\nA track record of owning and implementing critical initiatives to meet pre-set objectives\n\n\n* \n\nPassionate about using data and analytics to inform decision-making and build cases\n\n\n* \n\nExperience in managing multiple internal and external partners to tackle problems and achieve results, ranging from restaurant managers to software product managers\n\n\n* \n\nStrong time management and comfort with administrative tasks\n\n\n* \n\nStrong writing, presentation and social skills\n\n\n* \n\nKnowledge of Google Suite, Microsoft Office\n\n\n* \n\nAbility to work in an unstructured and forward-thinking environment\n\n\n* \n\nCollege degree required\n\n\n\n\n\n \n\nA few of the benefits you get at OpenTable:\n\n\n* \n\nWork from (almost) anywhere; wherever you do your best work\n\n\n* \n\nFocus on mental health and well-being\n\n\n* \n\nCompany paid therapy sessions through SpringHealth\n\n\n* \n\nCompany paid subscription to HeadSpace\n\n\n* \n\nCompany-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)\n\n\n* \n\nGenerous paid parental leave\n\n\n* \n\nGenerous paid vacation + time off for your birthday\n\n\n* \n\nPaid volunteer time\n\n\n* \n\nHealth, dental & vision plans\n\n\n* \n\n401k with company match\n\n\n* \n\nFocus on your career growth\n\n\n* \n\nEnriched learning and development opportunities\n\n\n* \n\nLeadership development\n\n\n* \n\nAccess to thousands of on-demand e-learnings\n\n\n\n\n\n \n\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000-$90,000.\n\nIn addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.\n\n \n\nDiversity, Equity, and Inclusion\n\nOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.\n\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n\n#LI-Remote\n\nโRemote work allowedโ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Marketing jobs that are similar:\n\n
$75,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.\n\n \n\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. Youโll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.\n\n \n\nHospitality is all about taking care of others, and it defines our culture. Youโll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.\n\n \n\nThe essence of the Account Manager role will be to manage a portfolio of our most important Hotel groups. Our Focus is on promoting retention and driving revenue growth via solutions that help our Hotel groups reach their operational and marketing objectives. Central to this role is the ability to understand the Hotel technology ecosystem and clearly articulate the unique OpenTable value proposition for Hotels. We are looking for data-driven relationship managers to grow revenue over time through a consultative approach to each assigned account\n\n \n\nThis is a remote position, with up to 25% domestic travel.\n\n \n\nIn this role, you will: \n\n\n* \n\nOwn relationships with assigned Global Hotel groups and Hotel management companies, has the ability to conduct high quality conversations around tech strategy and F&B operations\n\n\n* \n\nProvide high-quality, data-driven product and service presentations (both in person and online) that are customized for each partner to determine solution needs\n\n\n* \n\nDevelop and carry out engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews and regular troubleshooting calls.\n\n\n* \n\nNavigate complex decision making and procurement processes to identify appropriate partners, including C-suite, customer tech teams and F&B operations staff.\n\n\n* \n\nProvide internal and external reporting that help tell the OpenTable story as well as track progress on key results for customer and internal objectives\n\n\n* \n\nWork with the OpenTable field team to ensure a tight coordination of plan for each account\n\n\n* \n\nOwn the administrative side of the account manager role, including documentation and feedback through wins/losses, forecasts & pipeline, as well as meeting notes and other account keeping activities on Salesforce and other OpenTable systems..\n\n\n* \n\nPlan and complete strategy to drive adoption and usage of key product features and functionality against a target list of accounts\n\n\n* \n\nKeep tabs on ongoing product and technology developments within the Hospitality space and understand how that applies to internal and external conversations\n\n\n\n\n\n \n\nPlease apply if: \n\n\n* \n\n5+ years of experience in B2B Enterprise level account management\n\n\n* \n\nInterest or passion for the hospitality industry\n\n\n* \n\nSelf starter with the ability to take ownership of account portfolio\n\n\n* \n\nA track record of owning and implementing critical initiatives to meet pre-set objectives\n\n\n* \n\nPassionate about using data and analytics to inform decision-making and build cases\n\n\n* \n\nExperience in managing multiple internal and external partners to tackle problems and achieve results, ranging from restaurant managers to software product managers\n\n\n* \n\nStrong time management and comfort with administrative tasks\n\n\n* \n\nStrong writing, presentation and social skills\n\n\n* \n\nKnowledge of Google Suite, Microsoft Office\n\n\n* \n\nAbility to work in an unstructured and forward-thinking environment\n\n\n* \n\nCollege degree required\n\n\n\n\n\n \n\nA few of the benefits you get at OpenTable:\n\n\n* \n\nWork from (almost) anywhere; wherever you do your best work\n\n\n* \n\nFocus on mental health and well-being\n\n\n* \n\nCompany paid therapy sessions through SpringHealth\n\n\n* \n\nCompany paid subscription to HeadSpace\n\n\n* \n\nCompany-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)\n\n\n* \n\nGenerous paid parental leave\n\n\n* \n\nGenerous paid vacation + time off for your birthday\n\n\n* \n\nPaid volunteer time\n\n\n* \n\nHealth, dental & vision plans\n\n\n* \n\n401k with company match\n\n\n* \n\nFocus on your career growth\n\n\n* \n\nEnriched learning and development opportunities\n\n\n* \n\nLeadership development\n\n\n* \n\nAccess to thousands of on-demand e-learnings\n\n\n\n\n\n \n\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $65,000-$90,000.\n\nIn addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.\n\n \n\nDiversity, Equity, and Inclusion\n\nOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.\n\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n\n#LI-Remote\n\nโRemote work allowedโ \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Marketing jobs that are similar:\n\n
$75,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n๐London / UK Remote | ๐ฐ ยฃ100,000- ยฃ140,000 + Benefits | Technology - Data \nAbout us: \n\nWeโre here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nAt Monzo, we're building a bank that is fair, transparent and a delight to use. Weโre growing extremely fast and have over four and half million customers in the UK, with over 100,000 new people joining every month. Weโve built a product that people love and more than 80% of our growth comes from word of mouth and referrals. \n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics giving data scientists the head space to focus on more impactful business questions and analyses.Our data science mission is to Enable Monzo to Make Better Decisions, Faster.\n\nAbout our Data Team:\n\nWe're looking for a Data Scientist for our Operations Collective, excited to help build the bank of the future. You'll have the opportunity to work on an area that is the heart of how we work with our customersโ problems - and is full of data challenges: product and journey experiments, forecasting supply and demand, operational research, all to understand the biggest opportunities to improve how we serve our customers - matching customer problems to people who can solve them in the best way.\n\nWhatโs special about data at Monzo?\n\nAutonomy. We believe that people reach their full potential when you can remove all the operational obstacles out of their way and let them run with their ideas. This comes together with a strong sense of ownership for your projects. At Monzo, you will get full access to our data and analytics infrastructure. When you discover something interesting, there is nothing stopping you from exploring and implementing your coolest ideas.\n\nCutting-edge managed infrastructure. All our data infrastructure lives on the Google Cloud Platform, so you don't need to spend your time configuring or managing clusters, databases, etc. All of our infrastructure is designed so that we can have really high data quality, and spend most of our time using that data to support business decisions.\n\nAutomation. We aim to automate as much as we can, so that every person in the team can focus on the things that humans do best. As with all data science work, thereโs some analysis and reporting, and as much as possible we encourage self-serve access to our data through Looker.\n\nYour day-to-day\n\n\n* Work in product teams with engineers, designer, product, user researchers to measure things that matter; design and analyse A/B experiments to keep improving everything we do; offer actionable recommendations to stakeholders\n\n* Apply your expertise in quantitative analysis, data mining, forecasting and machine learning / operational research, to see beyond the numbers and understand how our users interact with our products and how those insights can inform our product and operations strategy\n\n* Optimise our planning, scheduling and assignment of Monzo customer operations. Create forecasts of demand (customer problems) and supply (operations agents) to drive our hiring pipelines based on customer needs and skills. Coupled this with matching algorithms we to optimise our operations strategy to have right people solving the right customer problems at the right time\n\n\n\n\nYou should apply if:\n\n\n* What weโre doing here at Monzo excites you! You're impact driven and eager to have a real positive impact on the company, product, users and very importantly your colleagues as well\n\n* You're operationally and commercially minded, can put numbers into business perspective\n\n* Youโre as comfortable getting hands-on as taking a step back and thinking strategically\n\n* You have a self-starter mindset; you proactively identify issues and opportunities and tackle them without being told to do so\n\n* You're a team player whom your colleagues can rely on\n\n* You have solid grounding in SQL and preferably Python\n\n* You have experience in either conducting large scale A/B experiments, operational research algorithms, or complex forecasts\n\n\n\n\nThe interview process:\n\nOur interview process involves 4 main stages: \n\n\n* Recruiter Call\n\n* Initial Call \n\n* Final Interview\n\n\n\n* Business Fit/Collaboration\n\n* Case Study\n\n* Technical Interview\n\n\n\n* Final Decision\n\n\n\n\nOur average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on *hiring email*\n\nOne of our recruiters has written a blog on the process, for extra details, hints and tips please see Data Hiring at Monzo\n\nWhatโs in it for you:\n\n๐ฐ ยฃ100,000 - ยฃ140,000 base salary + plus stock options \n\nโ๏ธWe can help you relocate to the UK \n\nโ We can sponsor visas.\n\n๐This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).\n\nโฐWe offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n๐Learning budget of ยฃ1,000 a year for books, training courses and conferences\n\nโAnd much more, see our full list of benefits here \n\nIf you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWeโre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Cloud jobs that are similar:\n\n
$40,000 — $75,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
CTMS System Specialist\nWe have current opportunities for a CTMS System Specialist in Europe! Join our growing team.\nPrecision for Medicine is a precision medicine CRO. Precisionโs uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas.\nWe offer flexible location options, and remote based working. This position can be based in one of the following countries: UK, France, Spain, Italy, Germany, Belgium, Netherlands, Poland, Hungary, Serbia. Romania, Slovakia. \nPosition Summary:\nWe are seeking a responsible, dynamic, creative and highly motivated CTMS System Specialist to join our Clinical Operations Department. This full-time position will serve as a subject matter expert over CTMS, supports the Clinical Study team in the set-up and configuration of the system, as well as ongoing maintenance of the system for studies lifecycle. This position will collaborate with Clinical Systems Manager and IT to define and deliver solutions that successfully meet the above objectives. This position will collaborate with Clinical Systems leadership and IT to define and deliver solutions that successfully meet the above objectives. Responsible for combining clinical operations and technology skills with excellent independent work ethic, communication, facilitation, and presentation skills. Provides technical guidance and support with respect to the CTMS and other systems. \n \nEssential functions of the job include but are not limited to:\n\nProvide advanced System Administrator management of Precisionโs Clinical Trial Systems, serving as main subject matter expert (SME) for the CTMS and eTMF system.\n\nAssist with new version releases and configuration changes, including development, testing, and validation oversight or as needed User Acceptance Test (UAT) execution.\n\nCollaborate with study team leads to lead the set-up of studies, study teams and sites in the CTMS ensuring programs are configured according to the specific study requirements including: countries and sites; grant access for internal, sponsor and 3rd party vendor users; baseline expected deviation categories, study/visit plans, visit report & letter templates and baseline milestones\n\nWork with data management and clinical programming to establish potential for integration with EDC.\n\nManage end-user and group permission settings.\n\nProvide adequate training of system functionality to study teams, including external partners, sponsor and/or site staff, to ensure that study teams have the guidance needed to work CTMS features independently and meet periodically with study teams to offer ongoing support.\n\nCreate and/or provide input for the creation of work instructions/job aids, assess global & project specific trip report & letter templates, assist teams with workflows and provide training materials/tools as needed.\n\nContinually assess that CTMS features are functioning properly and efficiently; track all issues & observations for future enhancement, bug fixes, or ongoing needs for training of CTMS features for continuous improvement of the management of the system.\n\nIntegrate CTMS activities in line with integrations with the corresponding eTMF as necessary.\n\nClinical Trial Management duties (as needed):\n\n\nCreate and manage study timelines and milestones.\n\nAssist with the site status.\n\nAssess subject enrollment, status, visit dates, procedures, etc.\n\nEntry of monitoring visits, study activities, deviations, assist with trip report workflows, develop activity plans, etc.\n\nMonitor completeness and quality of the CTMS (from start up to final deliverable). \n\nPerform periodic reviews to ensure CTMS adoption and progress is timely and in line with the current stage of each program.\n\n\n\n\n\nQualifications:\nMinimum Required:\n\nBachelorโs Degree preferred.\n\n4+ years of Clinical Systems team experience within a CRO is highly preferred.\n\n\n\nOther Required:\n\n2+ years CTMS or other clinical program management system(s) experience\n\nWorking knowledge of ICH-GCP guidelines and major Health Authority regulations as they pertain to the operational aspects of clinical studies and the management of TMF content.\n\nExcellent planning, organizational and time management skills, including the ability to support and prioritize multiple projects.\n\nExtensive knowledge of monitoring and site management; some knowledge of study management and reporting needs.\n\nProven ability to collaborate in a team environment and work independently\n\nExcellent oral and written communication skills\n\n\n\nPreferred:\n\n\nWorking knowledge of and experience with Medidata Rave CTMS\n\nWorking knowledge of and experience with TransPerfect Trial Interactive eTMF\n\nProficient in MS Excel\n\nSome experience with Adobe Acrobat, creation and development of editable/fillable Adobe forms\n\nMS project or other GANTT charting and milestone development is a plus\n\nMust be a team-player, punctual and reliable, dependable and flexible in adapting to change in a multi-disciplinary, fast-paced work environment\n\n\n\n\nPrecision medicine is revolutionizing the attack on cancerโand we are passionate about helping you harness its power. We strike tumors on a molecular level using biomarkers to link specific mutations to specific treatments. We combine deep science with deep data from advanced technological platforms, then layer on specialized expertise in the design and execution of targeted, adaptive clinical trials. Ultimately, we deliver robust insights that inform real-time decisionsโand optimize the oncology development pathway.\n\n\nAny data provided as a part of this application will be stored in accordance with our Privacy Policy.\n\nPrecision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. ยฉ 2020 Precision Medicine Group, LLC\n\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at [email protected].\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Support and Digital Nomad jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBelgrade, Belgrade, Serbia
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.