\nPaystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, UPS, AXA Mansard Insurance, and many others.\n\nWithin a little over 5 years, our close-knit team now processes over 50% of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.\n\nAt Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help!\nAbout the User Operations Specialist (Fraud Operations)\n\nPaystack processes payments for thousands of businesses across Africa that receive hundreds of thousands of payments daily. Despite these payments being duly authenticated and passed through fraud prevention checks, bad actors are sometimes able to make fraudulent payments through social engineering.\n\nThis is where the User Operations Specialists in the Fraud Operations team come in. The Fraud Operations team serves as an intermediary between law enforcement, financial institutions, and the business that received the payment. We provide information required to investigate the fraudulent actor and work with the business to reverse payments where possible. Beyond this, we also provide valuable insight to our Product and Engineering teams to improve fraud systems.\n\nWe're able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.\nWhat is the scope of your responsibilities?\n\nAs a member of the Fraud Operations team, you'll lead a team of outsourced support agents to provide quick and helpful responses to law enforcement, banks and other payment processing partners who reach out regarding fraudulent payments.\n\nYou'll work with the Integrations and Key Accounts teams to advise merchants on how to design their products to minimize fraud. You'll also educate merchants through our self-serve Help Center documentation, webinars and one-on-one interactions to ensure they're operating according to best practice, and are collecting the right KYC information of customers for investigating reported fraudulent payments.\n\nWe're looking for someone passionate about fighting fraud, and who enjoys the puzzle of adapting to the ever-changing nature of fraud on the internet to help us make payments safer. If you believe this is you, we would love to partner with you to make this happen.\n\nThere has never been a better time to join Paystack. We're building the financial technology rails that thousands of businesses across several countries rely on to drive growth, and as a member of the User Ops team, you'll ensure a high level of operational efficiency that keeps us worthy of their trust.\n\n—\n\nThis is a full-time role, and you'll report directly to the Customer Success Manager, Dispute Operations. The successful candidate will ideally be physically located within the GMT -1 to GMT +1 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.\nWe'll trust you to\n\n\n* Work closely with our Business Process Outsourcing partners to ensure that fraud reports are attended to within our set SLA\n\n* Provide email and phone support to partners for any fraud related issues\n\n* Manage the refunds process end-to-end and ensure all refunds are initiated and completed\n\n* Review and handle requests escalated by other teams within Paystack to the Disputes team.\n\n* Notice when patterns deviate significantly from the norm, and then investigate and escalate as appropriate.\n\n* Use data analytics tools such as Excel and SQL to analyse our fraud data, and share trends and insights with the rest of the company\n\n* Monitor transactions to spot fraudulent patterns and work with the Fraud analyst to review and engage merchants and partners.\n\n* Educate merchants and partners about the dispute tools available to improve their disputes experience.\n\n* Represent Paystack at self-hosted and external events.\n\n\n\nYou'll thrive as Paystack's User Ops Specialist (Fraud Operations) if you\n\n\n* Have 2+ years working experience in a dispute resolution role\n\n* Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution\n\n* Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language\n\n* Have an endless capacity for patience and calm, even when everyone around you is freaking out\n\n* Embody the principle of servant leadership: you have genuine empathy for business owners, their customers and you’re happy to go the extra mile to help them succeed\n\n* Are a strong problem solver. You genuinely enjoy getting into the weeds of customers' issues and finding both short and long term solution to problems\n\n* Are observant, paying attention to how the product and process works and proactively flagging and fixing issues where necessary\n\n* Have excellent analytical skills. You're able to interpret data and use information to make decisions\n\n\n\nApplication Instructions (Read carefully)\n\n* \n\nClick the Apply Now button to go to the application form, and answer the application question.\n\n\n* \n\nApplication deadline is 11:59 pm WAT on 17th October, 2021\n\n\n* \n\nIn your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.\n\n\n\nApplication Deadline\n\n17th October, 2021 at 11:59PM\n\n\nQuestions? Please contact Olaseike at [email protected].\n\nPaystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ops, Travel, Excel and Non Tech jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nVisit.org is looking for an intelligent, ambitious CTO to join our team remotely. This is an opportunity for an experienced software development professional who wants to contribute their skills to making a positive impact in local communities around the world.\n\nWe’re a startup, so the right candidate will have an entrepreneurial spirit, experience leading product development at early-stage companies, extreme passion for our mission, and of course, the desire to roll up your sleeves and make the impossible happen. Must be extremely passionate about building things from scratch, including platforms, teams, apps, and features. Working directly with management, you will have the opportunity to make a real impact on the company’s direction and future. \n\n\nDo Work that Makes the World a Better Place\n\nVisit.org is a proud B Corp with social impact in its DNA. As a mission-driven business, we’re motivated by the opportunity to help corporations and their employees around the world do more good in their communities. Each member of our team is passionate about making the world a better place and believes in the power of small actions to generate meaningful, lasting change. We’re looking for new team members to help us continue to innovate game-changing technology and help our corporate partners nurture a company culture of purpose, impact, and inclusion. If you want to feel good about going to work every day, Visit.org is the place to be.\n\n\nWhen You Join the Team\n\n\n* You’ll join a movement from the ground floor that’s helping the world’s leading brands generate social change and engage their employees with local causes they care about.\n\n* You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.\n\n* You’ll join a high-performing rockstar team that will help you hone your skills while being your best, most authentic self.  \n\n* You’ll find passionate, purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.\n\n\n\n\n\nRole & Responsibilities:\n\n\n* You will lead the design and development of Visit.org’s software applications. \n\n* Collaborate with the executive management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.\n\n* Analyze business requirements and technical specifications, and architect solutions with high performance.\n\n* Own the Product Roadmap and prioritization to deliver current commitments and maintain market leadership positions.\n\n* Manage and maintain test driven development and continuous integration tools.\n\n* Track, analyze, and monitor technology performance metrics.\n\n* Work closely with Marketing, Business Development, and Operations to define and deliver new products and enhancements.\n\n* Communicate technology and product strategy to clients, partners, and investors.\n\n* Ensure all technology practices adhere to regulatory standards.\n\n* Partner with leaders to set strategy, coach and mentor the team to ensure performance objectives are met, and build positive team relations.\n\n\n\n\n\nQualifications:\n\n\n* Proven experience as a CTO or similar leadership role.\n\n* At least 6+ years of direct work experience on software development with Ruby on Rails or similar frameworks.\n\n* Startup experience is a must.\n\n* Experience bringing products to market and building scalable applications using agile methodologies. \n\n* Excellent knowledge and experience in designing and developing complex software applications.\n\n* Flexible and able to be successful in a sometimes ambiguous, fast-moving environment, while also driving toward clarity and effective solutions.\n\n* Highly experienced in popular server technology (Ruby on Rails, Heroku/AWS).\n\n* Strategic executive and strong communicator with the broad business acumen to contribute to strategic, commercial, operational, and organizational discussions.\n\n* Data-driven and analytical leader with experience synthesizing data to be quickly understood and to inform decision making.\n\n* Detail-oriented with strong analytic, problem-solving, and interpersonal skills.\n\n* Excellent verbal and written communication.\n\n* High degree of self-motivation. Must be able to plan and execute work both independently and as a team member.\n\n* Extensive industry knowledge with an eye towards the future.\n\n* Penchant for creativity and using code to express individual ideas.\n\n\n\n\n\nWhat we offer: \n\n\n* Competitive salary \n\n* Health benefits \n\n\n\n\n\nTo apply: \n\nPlease send your resume and cover letter to [email protected] \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Ruby jobs that are similar:\n\n $75,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nThe Rails engineering team at Olo is responsible for connecting tens of thousands of restaurants to the nation’s largest digital ordering marketplaces enabling delivery and customer choice. We syndicate menus and take orders, pushing them all the way into stores’ point of sale systems. We work with marketplaces to strengthen and scale our integrations. We also work with restaurant brands to improve operations and manage multiple order streams.\n\nAs Engineering Manager, you will lead a team of talented engineers in the day-to-day development of new platform services and frameworks. At Olo we value outcomes over output, and seek a leader who can help us understand the broader needs of our product engineering teams and deliver solutions to meet those needs. You will help develop and align the team’s vision, guide their execution, remove impediments to the team’s progress, and coach them to develop and grow both their skills and impactfulness. You will foster a culture of collaboration, communication, accountability, skill sharing, belonging, mutual respect, and curiosity.\n\nWe expect our Engineering Managers to be seasoned engineers with the technical experience to both guide and challenge their teams to build robust, high-performing solutions. As a servant leader, your focus will be on facilitating strong team outcomes, hiring and developing engineering talent, and ensuring that our systems are ready to support emerging business priorities. While your primary focus will not be one of designing and developing software, we expect our engineering managers to have a strong software development foundation to be able to effectively guide their teams. As such we expect you to have demonstrable experience in software development that spans architecture and design, coding, quality best practices, and production operational concerns.\n\nOur technology stack is rooted in .NET (C# and F#) and SQL Server running in an AWS infrastructure, and we leverage modern software engineering tools such as GitHub, TeamCity, Octopus Deploy, Datadog, and Sumo Logic, as well as heavy use of OSS.\n\nThis is a full-time position. Candidates may work at Olo’s headquarters in New York City’s Financial District, or remotely from anywhere in the U.S. In fact, more than 75% of our engineering team is remote!\n\nDesired Experience\n\n\n* A  passion for computing that extends beyond work\n\n* At least 8 years of software development experience with a progression to a senior technical level\n\n* At least 3 years of engineering management experience under an Agile operational model\n\n* Demonstrated ability to build and mentor a high performance team while seeking continuous improvement\n\n* Ability to translate business priorities into viable technology solutions, and deliver\n\n* Experience in, and good understanding of, large scale, highly performant, distributed systems architecture and principles\n\n* Experience developing realistic project plans, managing stakeholder expectations, and tracking team execution\n\n* Experience instrumenting, deploying, and monitoring production code to enable timely incident detection and response\n\n* Adept at writing unit tests and testable code, and working under distributed version control (preferably Git)\n\n* Experience managing distributed teams consisting largely of remote engineers\n\n* BS degree in a technical field of study, or equivalent practical experience\n\n* Excellent English writing and verbal communication skills\n\n* Legal right to work in the U.S.\n\n\n\n\nAbout Olo\n\nOlo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform across 70,000 locations for over 300 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Chili’s, Dairy Queen, Denny’s, Five Guys Burgers & Fries, Jamba Juice, Noodles & Company, Portillo’s Hot Dogs, Shake Shack, sweetgreen, Wingstop, and more. Learn more at www.olo.com.  \n\nOlo is located on the 82nd floor of One World Trade Center.  We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, stock options, a generous parental leave plan, and perks like FitBits, rotating craft beers on tap in our kitchen, and food events featuring our clients' menu items (now you know why we give out FitBits!). Check out our culture map: https://www.olo.com/images/culture.jpg.\n\nWe encourage you to apply! \n\nAt Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are consistently underrepresented across the tech sector and we are fully committed to doing our part to move the needle. \n\nOlo is an equal opportunity employer and diversity is highly valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.\n\nIf you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Engineer, Executive, English and Senior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n