\nPaystack’s mission is to accelerate digital payments on the continent of Africa. Over 200K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya, use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.\nAbout the Design Manager role\n\nAs the Design Manager, you’ll build and manage a high-performing design team and ensure they consistently design high-quality user experiences.\n\nThe Design Manager reports to the Head of Design who is responsible for design vision and leadership. The Design Manager is responsible for the development of design team members and the execution of design projects and shares the responsibility to drive product success and growth.\nWhat You’ll Do\n\n\n* Design & Research Leadership\n\n\n* Provide visionary leadership to the designers and researchers, setting high standards for creativity, innovation, craft and user-centric design.\n\n* Oversee user research and collaborate with product managers to understand user needs, ensuring designs meet and exceed expectations.\n\n* Collaborate with cross-functional teams, including product management and engineering, to align design strategy with business goals.\n\n* Advocate for user-centered design principles throughout the product development process.\n\n\n\n\n\n* Strategic Design Planning\n\n\n* Develop and communicate a comprehensive design strategy that aligns with the overall product and business strategy.\n\n* Drive the evolution of the design language and principles to ensure a cohesive and distinctive brand identity that energizes the organization and our customers.\n\n\n\n\n\n* Team Development\n\n\n* Hire, mentor and develop a team of skilled designers and managers.\n\n* Foster a culture of collaboration, continuous learning, professional growth and creative excellence.\n\n* Drive innovation within the design team, exploring new approaches to elevate the visual and interactive aspects of our products.\n\n\n\n\n\n* Design Process Optimization\n\n\n* Implement and refine design processes to improve efficiency and quality.\n\n* Work closely with cross-functional teams to integrate design into agile development cycles, ensuring a seamless and iterative design approach.\n\n\n\n\n\n* Stakeholder Collaboration\n\n\n* Present design vision concepts and strategies to executives and key stakeholders, incorporating feedback to drive design excellence.\n\n* Be a champion for the design organization to the rest of the organization, driving thought leadership and influencing our creative brand vision at the company level.\n\n\n\n\n\n\n\nWho You Are\n\n\n* Location: Nigeria, Ghana, Kenya, Côte d'Ivoire or South Africa.\n\n* Minimum of 3 – 5 years managing people and processes.\n\n* Experience in product design leadership at a high-tech or SaaS software company.\n\n* Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll-up sleeves.\n\n* Deep understanding of design principles, user experience, and industry trends.\n\n* Familiarity with branding work, product marketing, value propositions, and messaging.\n\n* History of building and coaching high-performing teams who are motivated to do better and think bigger as a result of your leadership.\n\n* Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.\n\n* Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on design vision.\n\n* Strong awareness of technology trends and potential influence on the current and future business.\n\n* Ability to balance creative thinking with pragmatic decision-making.\n\n* A team player who is willing to pitch in where needed in a fast-paced, growing company.\n\n* Decisive, and capable of making smart decisions in the face of ambiguity and imperfect information.\n\n* An exceptionally hard/smart worker, capable of getting things done.\n\n\n\nBenefits\n\n\n* Competitive salary.\n\n* MacBook Pro.\n\n* Health insurance.\n\n* Wellness benefits budget.\n\n* Internet reimbursement.\n\n* Hybrid or remote working.\n\n* Remote work setup budget.\n\n* Professional development.\n\n* Smart, kind colleagues who’re invested in your growth.\n\n\n\nApplication instructions\n\n* To apply, click the "Apply for this job" button\n\n* Complete all the required questions\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n $55,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPaystack’s mission is to accelerate digital payments on the continent of Africa. Over 200K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya, use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.\nAbout the Design Manager role\n\nAs the Design Manager, you’ll build and manage a high-performing design team and ensure they consistently design high-quality user experiences.\n\nThe Design Manager reports to the Head of Design who is responsible for design vision and leadership. The Design Manager is responsible for the development of design team members and the execution of design projects and shares the responsibility to drive product success and growth.\nWhat You’ll Do\n\n\n* Design & Research Leadership\n\n\n* Provide visionary leadership to the designers and researchers, setting high standards for creativity, innovation, craft and user-centric design.\n\n* Oversee user research and collaborate with product managers to understand user needs, ensuring designs meet and exceed expectations.\n\n* Collaborate with cross-functional teams, including product management and engineering, to align design strategy with business goals.\n\n* Advocate for user-centered design principles throughout the product development process.\n\n\n\n\n\n* Strategic Design Planning\n\n\n* Develop and communicate a comprehensive design strategy that aligns with the overall product and business strategy.\n\n* Drive the evolution of the design language and principles to ensure a cohesive and distinctive brand identity that energizes the organization and our customers.\n\n\n\n\n\n* Team Development\n\n\n* Hire, mentor and develop a team of skilled designers and managers.\n\n* Foster a culture of collaboration, continuous learning, professional growth and creative excellence.\n\n* Drive innovation within the design team, exploring new approaches to elevate the visual and interactive aspects of our products.\n\n\n\n\n\n* Design Process Optimization\n\n\n* Implement and refine design processes to improve efficiency and quality.\n\n* Work closely with cross-functional teams to integrate design into agile development cycles, ensuring a seamless and iterative design approach.\n\n\n\n\n\n* Stakeholder Collaboration\n\n\n* Present design vision concepts and strategies to executives and key stakeholders, incorporating feedback to drive design excellence.\n\n* Be a champion for the design organization to the rest of the organization, driving thought leadership and influencing our creative brand vision at the company level.\n\n\n\n\n\n\n\nWho You Are\n\n\n* Location: Nigeria, Ghana, Kenya, Côte d'Ivoire or South Africa.\n\n* Minimum of 3 – 5 years managing people and processes.\n\n* Experience in product design leadership at a high-tech or SaaS software company.\n\n* Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll-up sleeves.\n\n* Deep understanding of design principles, user experience, and industry trends.\n\n* Familiarity with branding work, product marketing, value propositions, and messaging.\n\n* History of building and coaching high-performing teams who are motivated to do better and think bigger as a result of your leadership.\n\n* Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.\n\n* Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on design vision.\n\n* Strong awareness of technology trends and potential influence on the current and future business.\n\n* Ability to balance creative thinking with pragmatic decision-making.\n\n* A team player who is willing to pitch in where needed in a fast-paced, growing company.\n\n* Decisive, and capable of making smart decisions in the face of ambiguity and imperfect information.\n\n* An exceptionally hard/smart worker, capable of getting things done.\n\n\n\nBenefits\n\n\n* Competitive salary.\n\n* MacBook Pro.\n\n* Health insurance.\n\n* Wellness benefits budget.\n\n* Internet reimbursement.\n\n* Hybrid or remote working.\n\n* Remote work setup budget.\n\n* Professional development.\n\n* Smart, kind colleagues who’re invested in your growth.\n\n\n\nApplication instructions\n\n* To apply, click the "Apply for this job" button\n\n* Complete all the required questions\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n $55,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPaystack’s mission is to accelerate digital payments on the continent of Africa. Over 200K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya, use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.\nAbout the Design Manager role\n\nAs the Design Manager, you’ll build and manage a high-performing design team and ensure they consistently design high-quality user experiences.\n\nThe Design Manager reports to the Head of Design who is responsible for design vision and leadership. The Design Manager is responsible for the development of design team members and the execution of design projects and shares the responsibility to drive product success and growth.\nWhat You’ll Do\n\n\n* Design & Research Leadership\n\n\n* Provide visionary leadership to the designers and researchers, setting high standards for creativity, innovation, craft and user-centric design.\n\n* Oversee user research and collaborate with product managers to understand user needs, ensuring designs meet and exceed expectations.\n\n* Collaborate with cross-functional teams, including product management and engineering, to align design strategy with business goals.\n\n* Advocate for user-centered design principles throughout the product development process.\n\n\n\n\n\n* Strategic Design Planning\n\n\n* Develop and communicate a comprehensive design strategy that aligns with the overall product and business strategy.\n\n* Drive the evolution of the design language and principles to ensure a cohesive and distinctive brand identity that energizes the organization and our customers.\n\n\n\n\n\n* Team Development\n\n\n* Hire, mentor and develop a team of skilled designers and managers.\n\n* Foster a culture of collaboration, continuous learning, professional growth and creative excellence.\n\n* Drive innovation within the design team, exploring new approaches to elevate the visual and interactive aspects of our products.\n\n\n\n\n\n* Design Process Optimization\n\n\n* Implement and refine design processes to improve efficiency and quality.\n\n* Work closely with cross-functional teams to integrate design into agile development cycles, ensuring a seamless and iterative design approach.\n\n\n\n\n\n* Stakeholder Collaboration\n\n\n* Present design vision concepts and strategies to executives and key stakeholders, incorporating feedback to drive design excellence.\n\n* Be a champion for the design organization to the rest of the organization, driving thought leadership and influencing our creative brand vision at the company level.\n\n\n\n\n\n\n\nWho You Are\n\n\n* Location: Nigeria, Ghana, Kenya, Côte d'Ivoire or South Africa.\n\n* Minimum of 3 – 5 years managing people and processes.\n\n* Experience in product design leadership at a high-tech or SaaS software company.\n\n* Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll-up sleeves.\n\n* Deep understanding of design principles, user experience, and industry trends.\n\n* Familiarity with branding work, product marketing, value propositions, and messaging.\n\n* History of building and coaching high-performing teams who are motivated to do better and think bigger as a result of your leadership.\n\n* Data-driven mindset and highly analytical with the desire and ability to dig into metrics to derive insights through design dashboards.\n\n* Ability to influence, partner, and communicate cross-functionally with product, engineering, and GTM business teams across a company to set and deliver on design vision.\n\n* Strong awareness of technology trends and potential influence on the current and future business.\n\n* Ability to balance creative thinking with pragmatic decision-making.\n\n* A team player who is willing to pitch in where needed in a fast-paced, growing company.\n\n* Decisive, and capable of making smart decisions in the face of ambiguity and imperfect information.\n\n* An exceptionally hard/smart worker, capable of getting things done.\n\n\n\nBenefits\n\n\n* Competitive salary.\n\n* MacBook Pro.\n\n* Health insurance.\n\n* Wellness benefits budget.\n\n* Internet reimbursement.\n\n* Hybrid or remote working.\n\n* Remote work setup budget.\n\n* Professional development.\n\n* Smart, kind colleagues who’re invested in your growth.\n\n\n\nApplication instructions\n\n* To apply, click the "Apply for this job" button\n\n* Complete all the required questions\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n $55,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nPaystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, UPS, AXA Mansard Insurance, and many others.\n\nWithin a little over 5 years, our close-knit team now processes over 50% of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.\n\nAt Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help!\nAbout the User Operations Specialist (Fraud Operations)\n\nPaystack processes payments for thousands of businesses across Africa that receive hundreds of thousands of payments daily. Despite these payments being duly authenticated and passed through fraud prevention checks, bad actors are sometimes able to make fraudulent payments through social engineering.\n\nThis is where the User Operations Specialists in the Fraud Operations team come in. The Fraud Operations team serves as an intermediary between law enforcement, financial institutions, and the business that received the payment. We provide information required to investigate the fraudulent actor and work with the business to reverse payments where possible. Beyond this, we also provide valuable insight to our Product and Engineering teams to improve fraud systems.\n\nWe're able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.\nWhat is the scope of your responsibilities?\n\nAs a member of the Fraud Operations team, you'll lead a team of outsourced support agents to provide quick and helpful responses to law enforcement, banks and other payment processing partners who reach out regarding fraudulent payments.\n\nYou'll work with the Integrations and Key Accounts teams to advise merchants on how to design their products to minimize fraud. You'll also educate merchants through our self-serve Help Center documentation, webinars and one-on-one interactions to ensure they're operating according to best practice, and are collecting the right KYC information of customers for investigating reported fraudulent payments.\n\nWe're looking for someone passionate about fighting fraud, and who enjoys the puzzle of adapting to the ever-changing nature of fraud on the internet to help us make payments safer. If you believe this is you, we would love to partner with you to make this happen.\n\nThere has never been a better time to join Paystack. We're building the financial technology rails that thousands of businesses across several countries rely on to drive growth, and as a member of the User Ops team, you'll ensure a high level of operational efficiency that keeps us worthy of their trust.\n\n—\n\nThis is a full-time role, and you'll report directly to the Customer Success Manager, Dispute Operations. The successful candidate will ideally be physically located within the GMT -1 to GMT +1 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.\nWe'll trust you to\n\n\n* Work closely with our Business Process Outsourcing partners to ensure that fraud reports are attended to within our set SLA\n\n* Provide email and phone support to partners for any fraud related issues\n\n* Manage the refunds process end-to-end and ensure all refunds are initiated and completed\n\n* Review and handle requests escalated by other teams within Paystack to the Disputes team.\n\n* Notice when patterns deviate significantly from the norm, and then investigate and escalate as appropriate.\n\n* Use data analytics tools such as Excel and SQL to analyse our fraud data, and share trends and insights with the rest of the company\n\n* Monitor transactions to spot fraudulent patterns and work with the Fraud analyst to review and engage merchants and partners.\n\n* Educate merchants and partners about the dispute tools available to improve their disputes experience.\n\n* Represent Paystack at self-hosted and external events.\n\n\n\nYou'll thrive as Paystack's User Ops Specialist (Fraud Operations) if you\n\n\n* Have 2+ years working experience in a dispute resolution role\n\n* Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution\n\n* Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language\n\n* Have an endless capacity for patience and calm, even when everyone around you is freaking out\n\n* Embody the principle of servant leadership: you have genuine empathy for business owners, their customers and you’re happy to go the extra mile to help them succeed\n\n* Are a strong problem solver. You genuinely enjoy getting into the weeds of customers' issues and finding both short and long term solution to problems\n\n* Are observant, paying attention to how the product and process works and proactively flagging and fixing issues where necessary\n\n* Have excellent analytical skills. You're able to interpret data and use information to make decisions\n\n\n\nApplication Instructions (Read carefully)\n\n* \n\nClick the Apply Now button to go to the application form, and answer the application question.\n\n\n* \n\nApplication deadline is 11:59 pm WAT on 17th October, 2021\n\n\n* \n\nIn your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.\n\n\n\nApplication Deadline\n\n17th October, 2021 at 11:59PM\n\n\nQuestions? Please contact Olaseike at [email protected].\n\nPaystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ops, Travel, Excel and Non Tech jobs that are similar:\n\n $70,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n