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Fluence


๐Ÿ‡ฎ๐Ÿ‡ณ India
๐Ÿ’ฐ $60k - $108k*

SaaS

 

System

 

Technical

Software

Leader

Operations

Reliability

Engineer

Engineering

Fluence

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Fluence is hiring a
Remote Service Operations Engineer

\nAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.\nFor more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.\n \nOUR CULTURE AND VALUES\n\n\nWe are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.\n\n\nWe are Leading \nFluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platformโ€”and we are growing every day. \n\n\nWe are Responsible \nFluence is defined by its unwavering commitment to safety, quality, and integrity. \n\n\nWe are Agile \nWe achieve our goals and meet our customerโ€™s needs by cultivating curiosity, adaptability, and self-reflection in our teams.\n\n\nWe are Fun \nWe value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. \n\n\nABOUT THE POSITION: \nThe Service Operations Engineer (SOE) is the first point of contact for issue resolution of the customerโ€™s energy storage sites.   The SOE ensures availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance.\n\n\nAs the Service Operations Engineer, you will:\nโ€ขBe the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs\nโ€ขRespond to customer calls or alarms sent by the storage sitesโ€™ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization\nโ€ขAct as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions \nโ€ขProvide remote diagnostic, troubleshooting and hands-on technical support\nโ€ขActively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability and improve quality of our services\nโ€ขOwn Safety culture and ensure safety is a priority during maintenance\nโ€ขMaintain accurate records of all site activity and create professional and high quality service reports in our service platform\nโ€ขActively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams\n\n\nWhat will our ideal candidate bring to Fluence?\nโ€ขUndergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician\nโ€ขExperience in bi-directional inverters, HVAC and 1000V/high current DC systems.  \nโ€ข3 years plus related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).\nโ€ขProven track record remote troubleshooting.\nโ€ขAbility to adapt to dynamic conditions and stay focused/execute on goals.\nโ€ขMust be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone.\nโ€ขExcellent interpersonal skills with both external customers and internal employees.\nโ€ขExcellent MS Office; SCADA Experience & MODBUS Experience would be preferred.\nโ€ขLinux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus.\nโ€ขFundamental understanding of Networking\nโ€ขRequires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.\n\n\n\n\n\nFluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Engineer jobs that are similar:\n\n $60,000 — $107,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nBangalore, India
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