Fluence is hiring a
Remote Service Operations Engineer
\nAbout Fluence: Fluence Energy, Inc. (Nasdaq: FLNC) is a global market leader in energy storage products and services, and optimization software for renewables and storage. With a presence in over 47 markets globally, Fluence provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable energy storage products, comprehensive service offerings, and the Fluence IQ Platform, which delivers AI-enabled SaaS products for managing and optimizing renewables and storage from any provider. Fluence is transforming the way we power our world by helping customers create more resilient and sustainable electric grids.\nFor more information, visit our website, or follow us on LinkedIn or Twitter. To stay up to date on the latest industry insights, sign up for Fluence's Full Potential Blog.\n \nOUR CULTURE AND VALUES\n\n\nWe are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.\n\n\nWe are Leading \nFluence currently has thousands of MW of energy storage projects operated or awarded worldwide in addition to the thousands of MW of projects managed by our trading platformโand we are growing every day. \n\n\nWe are Responsible \nFluence is defined by its unwavering commitment to safety, quality, and integrity. \n\n\nWe are Agile \nWe achieve our goals and meet our customerโs needs by cultivating curiosity, adaptability, and self-reflection in our teams.\n\n\nWe are Fun \nWe value the diversity in thought and experience of our coworkers and customers. Through honest, forthcoming, and respectful communications we work to ensure that Fluence is an inclusive and welcoming environment for all. \n\n\nABOUT THE POSITION: \nThe Service Operations Engineer (SOE) is the first point of contact for issue resolution of the customerโs energy storage sites. The SOE ensures availability of the assets by managing incidents to complete issue resolution in a timely manner. This includes responsive reactive maintenance as well as planned preventive infrastructure maintenance.\n\n\nAs the Service Operations Engineer, you will:\nโขBe the remote owner of large-scale energy storage sites and operate as first and primary point of contact for all customer needs\nโขRespond to customer calls or alarms sent by the storage sitesโ alarm system and identify the required actions or delegate/consult with technical experts within the Fluence organization\nโขAct as owner of all timely reactive and preventive maintenance activities being coordinated with the customer and regions \nโขProvide remote diagnostic, troubleshooting and hands-on technical support\nโขActively identify and own process improvements to our growing service organization to reduce costs, increase response time, improve reliability and improve quality of our services\nโขOwn Safety culture and ensure safety is a priority during maintenance\nโขMaintain accurate records of all site activity and create professional and high quality service reports in our service platform\nโขActively feedback any improvement areas to outside of fluence service organization e.g. installation or engineering teams\n\n\nWhat will our ideal candidate bring to Fluence?\nโขUndergraduate degree preferred (BSEE, BSME, BSCE) or Licensed Electrician\nโขExperience in bi-directional inverters, HVAC and 1000V/high current DC systems. \nโข3 years plus related experience in electric utility or independent power producer experience within generation / operations / technical teams (Energy Storage, Coal, Gas, Solar, Hydro, Wind).\nโขProven track record remote troubleshooting.\nโขAbility to adapt to dynamic conditions and stay focused/execute on goals.\nโขMust be willing to work in an environment that requires frequent phone-based customer interaction and Ability to present oneself well over the phone.\nโขExcellent interpersonal skills with both external customers and internal employees.\nโขExcellent MS Office; SCADA Experience & MODBUS Experience would be preferred.\nโขLinux operating system experience for system administration, preferably using Red Hat/Fedora, Ubuntu, or Debian is a major plus.\nโขFundamental understanding of Networking\nโขRequires ability to physically bend, stoop, sit, stand, walk, reach, climb ladders/steps, & lift up to 40lbs.\n\n\n\n\n\nFluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Engineer jobs that are similar:\n\n
$60,000 — $107,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nBangalore, India
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