About Kindbody\n\nKindbody is a leading fertility clinic network and family-building benefits provider for employers offering comprehensive virtual and in-person care.\n\nKindbody's clinically managed program includes fertility assessments and education, fertility preservation, genetic testing, in vitro fertilization (IVF), donor and surrogacy services, and adoption, as well as physical, mental, and emotional support from preconception through postpartum. Kindbody is the trusted fertility benefits provider for more than 100 employers, covering more than 2.4 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of high-quality care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all.\n\nKindbody has raised $190 million in funding from leading investors including Perceptive Advisors, GV (formerly Google Ventures), RRE Ventures, Claritas Health Ventures, Rock Springs Capital, NFP Ventures, and TQ Ventures. Visit www.kindbody.com. and follow us on Instagram, Twitter, and Linkedin.\nAbout the Role\n\nAs an experienced Patient Navigator reporting to our Operations Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full time remote positions.\n\nHours: Monday-Friday 12:30 p.m. - 9 p.m. EST; Rotating Saturdays 9a-5p\n\nResponsibilities\n\nCustomer Service & Patient Excellence\n\n\nResponsible for maintaining CS SLAs across phone, email, secure messaging and chat (1 day response for email, 15 min response to chat, same day answer / return call for phone)\n\nManage inbound customer communication (phone, secure messaging, email & chat) and ensure all messages are answered in a timely fashion\n\nMaintain clear communication with management about overall customer service\n\nParticipate in virtual events on an as needed basis\n\nHelp patients and members understand all of the services offered through Kindbody’s Women’s Center and what will fit their needs\n\nOther duties and projects as assigned\n\n\n\n\nPatient Scheduling\n\n\nAssist with booking and rescheduling patients\n\nHelp members understand service offerings and provide care navigation\n\nTroubleshoot any scheduling issues and make changes to the patient portal when needed\n\nElevate scheduling concerns to clinical team when necessary\n\nHandle general customer billing & insurance questions including, but not limited to accepting payments, and refunds processing.\n\nMaintain the highest degree of ethics when handling patient payments and bill processing\n\n\n\n\nFront Desk\n\n\nEnsure all patients have an intake form & insurance information on file prior to appointment starting\n\nRestock retail displays and maintain display cleanliness\n\nMerchandising and inventory projects as assigned \n\nProvide exceptional service representative of Kindbody\n\n\n\n\nGeneral Administrative Duties\n\n\nManage clinic supply inventory and communicate needs to HQ\n\nMaintain clear communication with HQ about overall shop operations\n\nManage event preparation & set up on an as needed basis\n\nOther duties and projects as assigned\n\n\n\nWho You Are\n\n\n\n3+ years of administrative or receptionist experience in a fast-paced, customer focused environment, medical office is a plus\n\nA passion for women’s health, fertility is a plus\n\nStrong communication skills & a team player\n\nWillingness to be flexible, roll with the punches, multi-task and troubleshoot problems\n\nDetail oriented with strong organizational skills\n\nExemplifies amazing customer service skills and professionalism\n\n\n\n\nNice to Have:\n\n\nExperience in handling medical and insurance billing\n\nExperience in front desk sales\n\n\n\n\n\nPerks and Benefits\n\nPay range for this position: $24.51 - $26.44 depending on years of experience\n\n\n\nKindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy.  We are committed to providing a number of affordable and valuable health and wellness benefits to our full time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; free Pelotoon membership, equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed\n\nAdditional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available.  We are constantly reevaluating our benefits to ensure they meet the needs of our employees.\n\nIn an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against Covid-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: California, Colorado, Illinois, New York, New Jersey and Washington. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company.\nPlease note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at [email protected].\n\n--\n\n\nKindbody provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, Mern, Design, Senior, Digital Nomad, SaaS, Engineer, Mobile and Legal jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States