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Skyscrapers

skyscrapers.eu

👀 8,424 views

✅ 794 applied (9%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Skyscrapers and want to re-open this job? Use the edit link in the email when you posted the job!

An increasing number of dev teams in SaaS companies are relying on Skyscrapers. To scale along our Customer Success Circle is on the look-out for a remote Cloud Support Engineer to build close relationships with developers and help them do their work better.

Full-time · 100% Remote Team · HQ in Antwerp, Belgium

What does the job look like?

Together with your other colleagues in the Customer Success Circle (more on the structure here), you will focus on understanding customer needs, providing technical cloud support and help build and maintain strong relationships with our customers. Existing customers depend on you for daily support and assistance on various technical matters in relation to their platforms.

An overview of typical activities and roles which you will perform:

Establish and maintain technical relationships with customer team leads and developers by having regular status calls, to gain a deep understanding of their context, needs, and plans.
Serve as the first point of contact for customer developers, providing timely cloud support to address their questions and issues. In particular, that includes providing everyday technical support through Slack and GitHub issues.
Collaborate with other teams within Skyscrapers, leveraging their expertise, services, and technologies to fulfil customer's needs. That will include having weekly Sprint planning with the other teams, improving your Circle’s internal workflow, etc.
Contribute to the continuous improvement of our internal processes and strategies.
Nice-to-have: willing to be part of the on-call team

Skills and expertise

Strong interpersonal and relationship-building skills, with the ability to establish trust with customer team leads and developers.
Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus.
Knowledge of cloud-native architectures, DevOps practices, and application migration strategies is certainly a plus.
Prior experience in a customer-facing role, such as customer success, technical support is preferred.
Have an understanding of the most commonly used programming languages and frameworks is a plus.
Good technical knowledge and understanding of cloud platforms, with a focus on AWS and familiarity with Kubernetes. What we also work with: Grafana, Prometheus, Loki, Teleport, Terragrunt, Docker, Github.

About you

Within 4 hours of GMT
Respect, honesty and transparency are important values to us
A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in
Open mindset and willing to give AND receive feedback
Take responsibility and ownership in the roles and tasks you carry

Compensation and benefits

For this role we're looking at a yearly compensation of between € 35K and € 75K, depending on your experience, seniority, statute and location of living.

Check out our hiring pagefor more information on how we determine compensation.

What else do we offer you?

So much! remote working, flexible work-times, personal development through our resident personal coach and so on. Too much to list here. Check out the hiring page for details.

Note: we don't provide visa sponsorships

Please mention the word ROCKSTARS when applying to show you read the job post completely (#RMTguMjI1Ljk1LjE1NQ==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.

Salary and compensation

$30,000 — $80,000/year

Benefits

🌎 Distributed team

⏰ Async

🏖 Paid time off

🏔 Company retreats

🏬 Coworking budget

🧘 Mental wellness budget

💰 Profit sharing

🚫 No politics at work

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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	Developer Cloud Support Engineer 🎈 verified closed Skyscrapers 🌏 Worldwide 💰 $30k - $80k	Backend SaaS DevOps AWS Kubernetes Azure Platform Engineer	2yr
Skyscrapers skyscrapers.eu 👀 8,424 views ✅ 794 applied (9%) Share this job: Get a rok.co short link This job post is closed and the position is probably filled. Please do not apply. Work for Skyscrapers and want to re-open this job? Use the edit link in the email when you posted the job! An increasing number of dev teams in SaaS companies are relying on Skyscrapers. To scale along our Customer Success Circle is on the look-out for a remote Cloud Support Engineer to build close relationships with developers and help them do their work better. Full-time · 100% Remote Team · HQ in Antwerp, Belgium What does the job look like? Together with your other colleagues in the Customer Success Circle (more on the structure here), you will focus on understanding customer needs, providing technical cloud support and help build and maintain strong relationships with our customers. Existing customers depend on you for daily support and assistance on various technical matters in relation to their platforms. An overview of typical activities and roles which you will perform: Establish and maintain technical relationships with customer team leads and developers by having regular status calls, to gain a deep understanding of their context, needs, and plans. Serve as the first point of contact for customer developers, providing timely cloud support to address their questions and issues. In particular, that includes providing everyday technical support through Slack and GitHub issues. Collaborate with other teams within Skyscrapers, leveraging their expertise, services, and technologies to fulfil customer's needs. That will include having weekly Sprint planning with the other teams, improving your Circle’s internal workflow, etc. Contribute to the continuous improvement of our internal processes and strategies. Nice-to-have: willing to be part of the on-call team Skills and expertise Strong interpersonal and relationship-building skills, with the ability to establish trust with customer team leads and developers. Having an AWS certification, a CNCF certification or any other relevant Cloud/DevOps certification is a plus. Knowledge of cloud-native architectures, DevOps practices, and application migration strategies is certainly a plus. Prior experience in a customer-facing role, such as customer success, technical support is preferred. Have an understanding of the most commonly used programming languages and frameworks is a plus. Good technical knowledge and understanding of cloud platforms, with a focus on AWS and familiarity with Kubernetes. What we also work with: Grafana, Prometheus, Loki, Teleport, Terragrunt, Docker, Github. About you Within 4 hours of GMT Respect, honesty and transparency are important values to us A mindset of continuous improvement: for yourself as a person, for the things we do and figure out and for the team you work in Open mindset and willing to give AND receive feedback Take responsibility and ownership in the roles and tasks you carry Compensation and benefits For this role we're looking at a yearly compensation of between € 35K and € 75K, depending on your experience, seniority, statute and location of living. Check out our hiring pagefor more information on how we determine compensation. What else do we offer you? So much! remote working, flexible work-times, personal development through our resident personal coach and so on. Too much to list here. Check out the hiring page for details. Note: we don't provide visa sponsorships Please mention the word ROCKSTARS when applying to show you read the job post completely (#RMTguMjI1Ljk1LjE1NQ==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human. Salary and compensation $30,000 — $80,000/year Benefits 🌎 Distributed team ⏰ Async 🏖 Paid time off 🏔 Company retreats 🏬 Coworking budget 🧘 Mental wellness budget 💰 Profit sharing 🚫 No politics at work How do you apply? This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

Remote OK®

find a remote job
work from anywhere

Developer Cloud Support Engineer

Skyscrapers

Backend

SaaS

DevOps

AWS

Kubernetes

Azure

Platform Engineer

Skyscrapers

What does the job look like?

Skills and expertise

About you

Compensation and benefits

Salary and compensation

Benefits

How do you apply?

Remote OK®

find a remote job work from anywhere

Developer Cloud Support Engineer

Skyscrapers

Backend

SaaS

DevOps

AWS

Kubernetes

Azure

Platform Engineer

Skyscrapers

What does the job look like?

Skills and expertise

About you

Compensation and benefits

Salary and compensation

Benefits

How do you apply?

find a remote job
work from anywhere