Torq is hiring a
Remote Customer Success Architect
\nAs a Customer Success Architect at Torq, you will report to the CSA Technical Lead. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution. Candidates in Rhode Island or Massachusetts are preferred, but we will consider all qualified remote applicants.\n\nWhat you’ll do:\n\n\n* Engage with customers to ensure their success in their automation journey leverage of the Torq solution (Solution Adaption).\n\n* Support customers with their technical needs and queries.\n\n* Represent Torq in events and conferences.\n\n* Influence the features and roadmap of Torq solution based on customer needs.\n\n* Keep current with the latest technology trends related to the Security and Security Automation landscape.\n\n\n\n\nWhat are we looking for:\n\n\n* 5 years experience in technical support or equivalent position.\n\n* Proven experience in security, automation, scripting, and API knowledge.\n\n* Ability to deliver world-class support and training experience.\n\n* Excellent English proficiency is a must.\n\n* Customer service oriented and “can do” attitude with an uncompromising will to learn.\n\n* Ability to adapt in a fast-paced environment.\n\n* Experience in operations, cloud service environments, or professional services.\n\n\n\n\nIf your experience is close but doesn’t fulfill all requirements, please apply. Torq is building an outstanding company. To achieve our goals, we are focused on hiring great people with different backgrounds, perspectives, and experiences.\n\nAs an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nBy submitting your application, you acknowledge that Torq will process your personal data in accordance with Torq’s Privacy Policy.\n\n#LI-Remote\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud and API jobs that are similar:\n\n
$57,500 — $102,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nProvidence, Rhode Island, United States
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