This job post is closed and the position is probably filled. Please do not apply. Work for User Interviews and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 years ago
About User Interviews\nAt User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once youโve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.ย ย \n\nThatโs why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.\n\nAbout Customer Success\nWeโre looking to bring on an entrepreneurial, analytical, and relationship-obsessed Customer Success Manager. Youโll work with our Director of Customer Success to continue building systems that support our growing number of subscription customers (600 and counting). Youโll manage a segment of our post-close relationships from onboarding through to renewal hand-off.ย As our subscription base and Customer Success team grows weโll continue segmenting CS so that weโre always providing the best, and most efficient, client experience possible.\n\n\nUser Interviews is aย fully remoteย team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about itโa lot.ย \n\nWeโre a team of doers. Youโll be fully supported by your manager and team, but there wonโt be anyone peering over your shoulder. Youโll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates.ย \n\nOn a related note, weโre very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.ย \n\nWe embrace what makes you, you!\n\nWe are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds includeโbut are not limited toโvaried socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.\nย \nAs we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and Marketing jobs that are similar:\n\n
$65,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.