**About the role\n\nBanty is bringing the world together through better communication. Banty makes online meetings more personal, accessible and productive with secure, brandable rooms and exceptional virtual events.. Banty has a significant focus in healthcare with service offerings that are highly relevant for the overall business world. As an early stage start up, we are establishing a fast past and proactive rhythm of product enhancements and UX improvements as we work towards our team goal of going public through a traditional IPO.\n\nTo meet our aggressive growth plans we are looking for an experienced Product Manager who is passionate about building products that customers need and love. You will join a dynamic and fast-paced environment and work with cross-functional teams to define requirements, build and roll-out products that deliver Banty’s vision and strategy.\n\nAs a young startup, the potential to affect our direction moving forward is significant, and it is our expectation that you will bring practices and ideas that will challenge how we do things and develop the role further over time.\n\n**Responsibilities\n\nGain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth for our product line\nCreate buy-in for the product vision both internally and with key external partners\nWork with the team to develop product pricing and go to market strategies\nScope and prioritize activities based on business and customer impact\nTranslate product strategy into detailed requirements and prototypes\nCreate and manage the execution of the product development roadmap to ensure that milestones are met and progress is made in an ongoing iterative fashion\nWork closely with engineering teams to deliver with optimal resources, quick time-to-market, and effective quality assurance\nDevelop and execute an advanced testing strategy while enforcing process adherence\nDrive product launches by working with marketing, sales, executives, and other team members\nEvaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed\nAct as a product evangelist to build awareness and understanding\n\n**Requirements\n\nProven work experience in product management\nStrong ability to translate long term, ambitious goals into tangible deliverables\nSolid technical background with understanding and/or hands-on experience in software development and web technologies\nProven track record of managing all aspects of a successful product throughout its lifecycle\nDeep understanding and experience with software quality assurance (SQA) processes\nProven ability to develop product and marketing strategies and effectively communicate recommendations to executive management\nStrong problem solving skills and willingness to roll up one’s sleeves to get the job done\nSkilled at working effectively with cross functional teams in a decentralised and remotely operating organization\nExcellent written and verbal communication skills\nExceptional communicator\nTeam player\nFluent English speaker\n**Please include a cover letter with your application and resume\n\nExpected Start Date: 2021-07-05\n\nThis role allows the successful candidate to work from home while not missing a beat in executing at a high level. If you are a Canadian applicant, this role will be a permanent, full time, salaried role, while international candidates will be given equal consideration and will be offered a full time contract position.\n\nFor those that work from our office in Mississauga, masks are worn in all common areas and deep cleaning protocols are employed on a daily basis as our commitment to combat the COVID-19 virus continues. \n\nPlease mention the words **HISTORY RESIST DEPTH** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNzE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $110,000/year\n \n\n#Location\nWorldwide

Raisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.\n\nWe’re looking for an Account Executive to join our team. We want an out-going digitally savvy, experienced sales person with fantastic people skills who is ready to help us build our base of organisations who fundraise on Raisely. If that sounds like you, we want to meet.\n\nWe want you to help us bring world-class fundraising campaigns to global audiences, delivering outstanding results. You’ll be responsible for developing and managing a sales funnel, ensuring high quality leads become Raisely customers. You’ll fast become a Raisely product expert , running professional product demos and advising prospective customers on how Raisely can help their campaigns. You’ll work closely with the team to ensure a smooth onboarding process for all new customers.\n\nWe think this role is perfect for someone with experience in a sales-related environment who is eager to join a purpose-driven technology company.\n\nThis is a full-time, permanent role. Raisely is a remote company.\n\nRole: Permanent, full-time (38hrs/week)\nLocation: Remote (we’ll help you set up your home office!)\nTimezone: US/Canada/Mexico: West Coast\n\n**On a day-to-day basis you will:**\n\nMethodically build and generate leads and manage a sales funnel\n\nBe a product expert, providing online demos for a large number of prospective clients\n\nIndependently seek opportunities for growth at all stages of the sales funnel\n\nAssist in the optimisation of our sales funnel and processes, supporting the broader team across markets when required\n\nHelp with the implementation of marketing strategies for growth and brand awareness to a broad targeted customer base.\n\nImprove anything. Your job description doesn’t end with these bullet points.\n\n**About you:**\n\nYou are an excellent communicator. You know how to make connections, are a great networker and can build relatedness quickly and confidently\n\nYou are ambitious and love to close the deal. You’ve worked in a Sales environment before and understand the methodology. You have a track record of hitting and exceeding goals.\n\nOnline products make sense to you. You have experience with a wide range of software platforms. You are good at explaining them to others.\n\nYou sweat on the details. You understand the importance of being meticulous with tracking, documenting and following up of leads and the development of your networks\n\nYou’re independent. You’re happy to self manage, and can identify when you need to bring in others.\n\nYou’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**We need you to:**\n\nBe a fluent English speaker with clear written and verbal communication\n\nHave 2+ years experience in a sales-oriented role (previous experience in SaaS company or online fundraising at a charity beneficial)\n\nBe able to legally work where you live (we can’t sponsor a visa)\n\n**Perks and benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays USD$54,000 a year based on experience.\n\n🏥 Healthcare – We will contribute up to US$3,000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.\n\n**Why Raisely?**\n\nWe’re actively working to improve the world. We’re an impact-driven company, we’re here to improve the wellbeing of people and planet. Helping charities raise money online is our greatest lever for change. We hold strong opinions, and respectfully refuse to work with people we disagree with. We’re a registered B-Corp, and are working to become carbon neutral.\n\nWhile our roots are Australian, our team hails from all over the world. You’ll be joining colleagues in Australia, New Zealand, Canada and Mexico. If you haven’t worked remotely before, you’ll love the flexibility and won’t want to go back.\n\n**We’re ambitious, innovative, and growing fast.** You’re joining us just at the start of our journey. We’ve been growing rapidly, but we’re just getting started. We want to help charities all over the world raise more online, through powerful technology paired with world-class customer support. We’re not settling for average.\n\n\n\n \n\nPlease mention the words **SELECT INTO MAGIC** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNzE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $54,000 — $54,001/year\n \n\n#Location\nTimezone: US/Canada/Mexico: West Coast

Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nKeep reading for more details! 📝\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! 😲\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! 🌍\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a “customer centric” view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Don’t worry if you don’t have experience in any of these areas. We’ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you don’t know, we’ll teach you.\n\n* Love for cats or Corgis! 😸🐶\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we don’t count them!).\n\n\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟 \n\nPlease mention the words **SWEAR HAPPY ANCHOR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xNzE=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

Interfolio is on a mission to build smart, inspired and useful products for faculty and academic communities. By building an engine for faculty activity, decisions, and data, Interfolio has become the first mover in defining and owning the category of faculty-focused technology that cultivates goal-oriented collaboration around academic decision-making.\nInterfolio operates the first holistic faculty information system to support the full lifecycle of faculty work, from job seeking to review, tenure, sabbatical, committee work, research, and beyond. Offering colleges and universities increased clarity and insight into faculty data to help achieve their strategic initiatives, Interfolio believes that advancing the faculty will advance the institution.\n\nWhat’s even better than that? \n\nWe’ve crafted a fun, collegial, dynamic culture that celebrates team and individual success almost daily. We’ve got a lean team of super-smart, super-hard working, local and remote colleagues who collaborate closely to produce a valuable service for an industry we’re passionate about. And, we genuinely like working with each other and with our clients.\n\nLike what you’ve heard so far?\n\nThen consider joining our Sales team. The position of Sales Engineer (Solutions Consultant) is open to remote employees as well as locals in commuting distance to our Washington, D.C. office.\n\nInterfolio is committed to diversity and the principle of equal employment opportunity for all employees. You will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national, social or ethnic origin, age, gender identity and/or expression, sexual orientation, family or parental status, or any status protected by the laws or regulations in locations where we operate.\n\nAbout the Role\n\nA thought leader and strategic partner to the Sales Team, you will own all technical and product-related activities required throughout the sales life cycle. Keenly attuned to the buyer’s journey, you are a trusted advisor to the buyer (Provosts, Vice Provosts, CIOs, etc.) and play a primary role in creating larger buy-in across all stakeholders (including functional end users) by architecting buyer vision and mapping it to our product suite. You will engage audiences through tailored, compelling product demonstrations and fully address any functional and technical questions that may arise with professionalism and tact. You will be the product matter and technical expert within Sales and will work closely with other departments to relay product feedback from out in the field, create and maintain the sales demo environment, and help contribute to the development of our product roadmap. This role lives within the Sales department at Interfolio, under the Sales Operations division.   \n\n\n\nAbout You\n\n\n\n\n\n\n* Platform Evangelist and Expert Product Demonstrator: You have a passion for presenting user-friendly, elegantly designed solutions to decision-makers and large audiences and drawing from user stories.\n\n* Technical Solutions Consultant: You will work closely with the Account Executive team to execute on open opportunities. You are responsible for the technical relationship, discovering and qualifying opportunities from a technical standpoint, addressing the technical questions, and helping drive solutions that leverage the Interfolio product suite.\n\n* Buyer Advocate: A client-centric approach is core to your approach. Creating and cultivating relationships with a diverse group of individuals comes naturally to you.\n\n* Passionate about Higher Education: Your passion for higher education drives you and the work you do. You’re excited to get out of bed in the morning and willing to take on “tiger team” responsibilities that go beyond the job description.   \n\n\n\n\n\n\n\n\n\n\nSpecific Responsibilities\n\n\n\n\n\n\n* Deliver tailored, technical product demonstrations both onsite and virtually that showcase the breadth and depth of Interfolio’s products, while expertly navigating through functional and technical questions from decision makers and end users\n\n* Partner with regional AE team members to close customer opportunities\n\n* Assist in scoping conversations and create custom SOWs and detailed implementation plans for prospective clients (in collaboration with Professional Services). Be well-versed in client best practices specifically related back to implementation\n\n* Lead technical conversations with the IT team at prospective client institutions\n\n* Identify and develop product and technical sales assets needed throughout the buyer’s journey\n\n* Ability to assist in proposal writing and IT questionnaire responses for new business opportunities\n\n* Help manage the RFP content management knowledge base\n\n* Build out our sales demo environment (“Sandbox”) for all product modules. Map out the FIS storyline and create new demo scripts\n\n* Partner with internal departments, in particular our Product and Product Strategy teams, to relay product feedback,  contribute to product development, and decide how to communicate new releases to prospective buyers and current clients\n\n* Master our diverse product portfolio while being well-versed on the competitive landscape\n\n* Relay new product updates and enhancements with sales team\n\n* Assist with product training of new sales personnel\n\n* Evangelize Interfolio’s approach to providing the first-of-its-kind faculty-centric platform for universities and colleges in all engagements\n\n* Report to Associate Director, Sales Operations\n\n\n\n\n\n\n\n\n\n\nBasic Qualifications\n\n\n\n\n\n\n* Bachelor’s degree in a technical field or equivalent experience--some of our best employees have degrees in non-related fields and are rock stars\n\n* 3+ years of work experience in technology consulting, product management, implementation consulting, software development, and/or demonstrating enterprise SaaS solutions in a sales capacity\n\n* Thorough understanding of SaaS solutions. Technical mindset with an aptitude for problem solving and delivering customer-driven solutions\n\n* Experience with Salesforce\n\n* Be able to speak and write fluently in English (as a minimum requirement)\n\n* Excellent verbal and communication skills\n\n* Willing and able to travel up to 60% of the time\n\n\n\n\n\n\n\n\n\n\nIdeal Qualifications\n\n\n\n\n\n\n* Experience working for, or delivering services to, universities and colleges are a significant plus\n\n* Prior experience as a sales engineer or solutions consultant\n\n* Technical acumen, i.e. can speak elegantly on SaaS platforms, APIs, data security, etc\n\n* Thrives in an exciting, fast-paced, action-packed work environment - we’re an early stage, high growth company!\n\n\n\n\n\n\n\n\n\nApplicants for this position must currently reside in the continental United States. In addition to a competitive salary, Interfolio offers a robust benefits package that includes medical insurance, unlimited PTO, a wellness benefit, 401k, and professional development opportunities. Our culture sets us apart—we look forward sharing more about our company and our team! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Engineer, Architecture, English, Education, Travel, SaaS and Medical jobs that are similar:\n\n $75,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n