## Description\nDefiant is a dynamic, fast-growing, and profitable company with loyal customers who love our products and services. We are the global leader in WordPress security, protecting over 4 million websites.\n\nWe're seeking a Security Analyst to work on an hourly contract basis from your home office in Australia or New Zealand from approximately 9-5 AEST Monday through Friday, with 100% availability during that time.\n\nThe contract rate for this role is $45 - $50 AUD per hour, depending on experience.\n\n\nCompany Culture\n\nYou'll work with a talented and highly-motivated team that is friendly, fast-moving, self-managing, and highly capable with a sense of humor. Our team's family time is important; we won't typically require long hours when we can avoid it, which is almost always. Our entire team works remotely using Slack for interaction, ­so you can live practically anywhere you have a good Internet connection. There's no micro-­management here—we trust that you will see tasks through to completion and communicate with your fellow team members when needed or ask for help when needed.\n\nAt Defiant, ‘trust’ is the attribute we value most highly among our team members. We need to know that you can grab a task, communicate clearly with stakeholders, and see the task to completion with superb attention to detail.\n\nWe use apps like Slack, FogBugz, GitHub, and Google Apps for our workflow.\n\n\nJob Description\n\nWe are looking for Security Analysts to join our Care and Response team. You will assist our customers with support questions related to our product and investigate site intrusions; as well as repair their site and remove all traces of compromise. In addition to this you will also collect evidence from intrusions that will help improve our threat detection. You will need to determine how the intrusion occurred and then collect all IOC’s (indicators of compromise) and share this data with our product team in a structured way.\n\nGeneral requirements:\n\n* You must be highly technical and be comfortable with a wide range of open source tools.\n* Excellent written and verbal communication skills.\n* Ability to interact with customers on a professional level.\n* You must work well in a team as well as being able to work independently without additional guidance.\n* You must be nimble, be able to think outside-the-box and be able to come up with creative solutions to challenging problems and must have a mature approach to problem solving.\n* Attention to detail.\n\n## Requirements\nThe specific skills we require for this position are:\n\n* A solid understanding of regular expressions. You need to be able to write expressions on the fly to match and remove only malicious code (which is often polymorphic) without affecting any legitimate code and to write signatures for our customers.\n* At least 5 years of experience administering multiple Linux Stacks (We don't support Windows).\n* Ability to write and read PHP, regular expressions, cron jobs and JavaScript. Other languages like Python a strong plus.\n* 5+ years with MySQL.\n* At least 2+ years of experience investigating hacked websites analysis of how the intrusion occurred and removing the intrusion vector and restoring the site to a fully functional state.\n* An understanding of all major vulnerability types and the ability to explain them to a customer in terms they can understand.\n* Ability to analyze log files and determine how an intrusion occurred.\n* Must be able to use shell tools like grep, find and any other utility that can assist with investigation and remediation.\n* 3+ years of experience with WordPress required.\n* You must be well versed in information and cyber security and any certifications you already have in penetration testing or forensics are a strong plus.\n\nAll positions require a trial period of approximately 2-3 weeks with a minimum commitment of 10 hours per week. You will be paid for this short-term contract, and it will be used to evaluate whether both parties want to pursue an ongoing working relationship.\n\nAll offers are contingent on successful completion of a background check. The results of the background check are considered as they relate to the position and do not automatically disqualify someone from a offer of work with the company.\n\n## Benefits\nFull-time telecommuting with a company that has been 100% remote for over 8 years.\n\n## Diversity at Defiant\n\nWe value diversity and do not discriminate based on race, color, religion or creed, national origin or ancestry, sex, age, physical or mental disability, military or veteran status, gender identity or expression, marital status, sexual orientation, political ideology, economic status, parental status, or any other non-performance-related status. \n\nPlease mention the word **EFFUSIVELY** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $80,000/year\n \n\n#Location\nAustralia or New Zealand

********LevelUp provides high quality, outsourced customer support for WordPress plugin & theme creators. \n\nWe currently have a team of 40 WordPress Technical Support Engineers and expect to double in size over the next 2 years. \n\nWe’re now looking for a Head of Customer Support to manage the day to day operations of our existing support team, which is going to help us unlock the next phase of growth for the business.\n\nThis is a senior leadership position within the company, working directly with the company CEO; this person will have significant input in terms of how we shape our organisation over the next few years. \n\n**Key responsibilities include:**\n\n* Management oversight of 40 to 50 Technical Support Engineers, working with Team Leads to ensure the team are performing well and that morale & engagement is high.\n\n* Ensure that we have a process in place for regular 1:1s & performance reviews with a focus on making sure team members feel listened to, that their performance is on track and that they are given the opportunity to advance within the company in line with their professional development goals.\n\n* Monitor team KPIs (number of tickets handled per day, response times, customer satisfaction scores, attendance & schedule) via daily, weekly & monthly reports and make sure these are in line with the goals of our clients & the company.\n\n* Build on our existing quality assurance process so that team members’ support interactions are reviewed on a regular basis, with a focus on identifying areas for improvement & recognition of great work. \n\n* Manage continuous training & development so that team members that need or want to sharpen their skills in a given area have a clear path for growth within the company (e.g. technical WordPress training, written communication, team leadership, etc.)\n\n* Work with the CEO to improve our existing training & onboarding process for new hires.\n\n**The ideal candidate should have:**\n\n* Native-level written & spoken English. This is crucial for being able to assess the quality of any individual’s support work.\n\n* Experience with WordPress, either as a developer, technical support / support manager, or website administrator. The level of support that we provide can get quite technical - troubleshooting live customer websites, using dev tools & error logs to debug issues, offering custom hooks, custom CSS, etc. - and although a technical WordPress background is not essential for the management of the team, it would certainly be beneficial. \n\n* Excellent soft skills; being able to communicate with team members in a constructive way that is mindful of their well-being. Even difficult conversations relating to performance issues should be approached with the utmost respect for the individual.\n\n* Meticulous attention to detail; being able to delve into any support interaction that may have been escalated to see where we might have gone wrong and how it could have been improved.\n\n* A passion for helping others develop new skills. We have a strong focus on the professional development of our team members; we want to give individuals every opportunity to learn and improve skills.\n\n**Bonus points:**\n\n* Previous experience as head of a large technical support team in a WordPress environment.\n\n* Involved in the WordPress community (attends meetups, contributes to WordPress in some way).\n\n* Background in WordPress development (in combination with management experience).\n\n**Benefits:**\n\n* Fully remote position - work from anywhere!\n\n* A company culture that focuses on the well-being of its team members - good work-life balance, flexible schedule, respectful work environment.\n\n* This is a unique position at an exciting time of growth for the company. With the right drive and initiative, this role not only presents an opportunity for your own professional development but also to make an important contribution to the future success & direction of the company. \n \n\nPlease mention the words **CHAT STING MOTHER** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nworldwide

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!\n\nOur client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.\n\nSupport at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.\n\n\n**As a Kinsta Support Engineer you will:**\n\n* Take ownership of issues reported by customers and see problems through to resolution.\n* Research, troubleshoot, and identify solutions to resolve customer issues.\n* Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\n* Provide prompt and accurate feedback to customers.\n* Crave knowledge and continue to hone and improve your own technical and non-technical skills.\n\nThis role's shift need is **Monday-Friday 4pm-12am UTC** (our team uses UTC for scheduling).\n\n**Requirements**\n* The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.\n* Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.\n* We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.\n\n**All of our Support Engineers must meet the following core requirements:**\n* Completely fluent in English with excellent written communication skills.\n* Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.\n* A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).\n* Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.\n* Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.\nWhile a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.\n\n**Bonus points:**\n* Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!\n* Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack\n\n**Benefits:**\n* This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure\n* Fully remote culture with a globally distributed, international team\n* In order to ensure that everyone has time to rest and recharge, we offer Flexible paid time off\n* This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate\n* We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!\n \n\nPlease mention the words **RURAL ALWAYS ISOLATE** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

Do you like troubleshooting WordPress issues and answering technical questions? Do you always like to document yourself precisely before giving advice? Are you able to maintain a friendly and professional communication that invites people to trust you? \n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nWe are looking for a friendly person in love with customer support to **join the Support team** for our website optimization plugin **WP Rocket** 🚀\n\nKeep reading for more details! 📝\n# Become Our Next Customer Happiness Teammate!\nWorking on Technical Support at WP Rocket means assisting our customers with their technical issues related to WP Rocket, answering their performance-related questions and handling refunds and other account-related questions.\n\n[WP Rocket](https://wp-rocket.me/) is a premium caching plugin for WordPress used by +1,400,000 websites and +160,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\nYou will join our Support team, **we work remotely**, and our support teammates live all around the World\n\nEvery day, you will work closely with the rest of our Customer Support team and with our Developers.\n\n\nSupport for our customers 7 days a week is essential to our joint success. This position will require you to work on week-end (Saturday and Sunday), and having two days off during the week.\nWe can talk more about this during the recruitment process\n\n# What You Will Be Doing:\nIn your everyday job in Technical Support, you should, first of all, enjoy connecting with people! \n\nHere is a list describing the tasks involved in this position (*do you happen to like making lists? So do we!*):\n\n* You will provide **friendly and professional technical support to our customers via email** (we use HelpScout): you will answer questions from both technical and non-technical users, and troubleshoot problems.\n* Your invaluable **feedback to the development and product team** will help improve our customers’ experience.\n* You will **contribute to the plugin documentation** by creating and updating content.\n* You will **report issues on GitHub**\n\n# What Do You Need To Excel at This Job:\n**Being yourself.**\n\nThe WP Rocket team is diverse and composed of people from all over the world. **Respect**, **collaboration**, and **inclusivity** are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nYou will need to be able to **write and communicate in English effectively, respectfully, and professionally**. \n*If you also know French, don’t hesitate to specify it in your application: this is a great plus (not mandatory, though!) since part of our team and many of our customers come from France.*\n\n**Strong previous experience in customer service.**\n\nOne of the key aspects of this job is assisting people with WP Rocket and with website optimization. You are patient and empathic. Questions don't intimidate you, because you love finding answers to even the most bizarre queries!\n\n**Know the basics of web performance**\n\nWe will train you for this, and we will always have your back, don’t worry, but an understanding of web performance is preferred.\n\n**Know WordPress and some coding.**\n\nWordPress has no secrets for you, but you always follow its evolution and love to test new features. You have an excellent understanding of HTML and PHP, and know some JavaScript (*but this is just a bonus point*).\nYou should be comfortable using WordPress hooks.\n\n**Be a proficient troubleshooter**\n\nYou love solving problems and getting to the heart of an issue. You’re able to communicate the steps you took and summarize the problem to help customers and teammates understand it.\n\n\nDo you want to know three other things we appreciate about our candidates?\n* **Previous freelance or remote job experience.**\nSlack will be your virtual office, where all the life of the company takes place.\n* **The involvement in the WordPress community.**\nWe support our teammates to attend and/or speak at WordCamps, and to volunteer within the community.\n* **Love for cats or Corgis!** 😸🐶 What would our working days be without our four-legged friends?\n\n# What You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n\n\nOur plugin makes sites go at the speed of light in just a few clicks. We love to make our customers’ lives easier, which is why WP Rocket applies key best web performance practices right upon activation.\n\n# Do We Share the Same Values?\n**Mutual respect, collaboration, and inclusivity.**\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life.**\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and *minimum* vacation policy (you should take a minimum of 5 weeks per year: really, we don’t count them!).\n\n\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become our **next Customer Happiness teammate** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟 \n\nPlease mention the words **SKATE SWIFT BLOSSOM** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries \n\nPlease mention the words **BUS MYSTERY FLEE** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

## $30 per hour, 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in Australia, the US, Canada, Thailand, Germany, Argentina, South Africa, the UK, and Romania. It doesn't matter where you live or what time zone you're in.\n\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to keep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n\n--------\n\n### Flexibility\nWe are a small team but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don't feel like working and take the day off without telling anyone.\n\nIt doesn't mean you can work 50hrs one week and then 20hrs the next. It doesn't mean that you can work two 15hr days and then take the rest of the week off.\n\n--------\n\n### Responsibilities\n- Responding to customer support inquiries\n- Adding to and improving our documentation\n- Aggregating customer feedback and assisting us with development/product roadmap decisions\n- Writing concise bug reports based on support tickets that are a result of bugs in WP All Export or WP All Import\n- Testing development versions of WP All Import and WP All Export\n- Developing add-ons for WP All Import\n\n--------\n\n### Requirements\n- The only thing we care about is the ability to provide high-quality customer support to our clients. The more of these boxes you can tick the better, in descending order of importance:\n- Minimum availability of 30 hours per week.\n- Flawless written English.\n- Expert-level WordPress knowledge. Extensive experience with WordPress including troubleshooting, debugging, plugin development, and WordPress database structure.\n- At least intermediate-level PHP knowledge. Ability to write PHP functions, work with arrays, and make use of our API: http://www.wpallimport.com/documentation/developers/execute-php/, http://www.wpallimport.com/documentation/developers/action-reference/, and http://www.wpallimport.com/documentation/addon-dev/overview/\n- Fast and hands-on learner. Able to quickly become familiar with our software and learn new things about WordPress, PHP, and related technologies.\n- Experience with WooCommerce.\n- Familiarity with XML and CSV file formats, phpMyAdmin, XPath, debugging and troubleshooting WordPress themes and plugins via FTP, and cPanel and other web hosting control panels.\n\n--------\n\n### To Apply\nVisit https://www.wpallimport.com/hiring/#apply. \n\nPlease mention the words **MYSELF SPAWN SHOP** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\nWorldwide

Hey there 👋 \n\nWe are **SomewhereWarm** — a tiny, support-driven software team behind some of the most sought-after WooCommerce plugins in existence. \n\nWhat drives us? Helping new entrepreneurs see their ideas grow and succeed with WooCommerce. What unites us? The courage to measure success not only through numbers; but through our capacity to learn, grow, and re-invent ourselves.\n\nWe know what it takes to write great software, and take pride in how our [customers talk about our work](https://woocommerce.com/vendor/somewherewarm/). But there is still a lot to build and learn — and we need your help to make it happen.\n\nAre you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you're in luck: We are looking for a Customer Support Engineer to join our happy, calm crew!\n\n\n**THE JOB**\n\nAs a Support Engineer at SomewhereWarm, you will be responsible for providing an amazing support experience to our customers. You will:\n\n* Help WooCommerce merchants succeed with our software using HelpScout.\n* Walk the fine line between user “wants” and needs, keeping an eye out for trends and valuable product insights.\n* Use critical thinking to identify and investigate bottlenecks and bugs.\n* Validate new features and fixes, and suggest improvements.\n\nYour [role](https://somewherewarm.com/pillars-of-support/) will often require you to solve tricky riddles that go far beyond basic troubleshooting: To succeed, you will need:\n\n* some hands-on experience with front-end development; combined with \n* a deep understanding of what it takes to build trust and empathize in writing. \n\nOn your first few weeks with us, your new teammates will guide you through a training plan that has been designed to help you get up to speed with our products and operating procedures. In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:\n\n* Learn more about front-end development and testing.\n* Help us refine our customer-driven culture.\n\n\n**YOU**\n\nWe are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:\n\n* possess native-level fluency in written English;\n* understand how to build trust through clarity and empathy in writing; and\n* are comfortable with written, asynchronous communication and self-directed work.\n\nOn a technical level, you:\n\n* understand how the web works and are comfortable with its core technologies;\n* have some professional front-end development experience; and\n* are not intimidated by your browser’s Developer Tools.\n\nBonus points if you have:\n\n* previously supported a software product;\n* worked with WordPress and WooCommerce.\n\n\n**SOMEWHEREWARM**\n\nAt SomewhereWarm, we support a life well-lived, at work and away from it. We value autonomy and trust, and are passionate advocates of remote work. If you like the idea of joining a team to work and grow with, and not for, then [Ilia, Jason, Maria, Chris and Manos](https://somewherewarm.com/about/) would love to hear from you!\n\nWe offer:\n\n* a flexible leave policy (paid up to 4 weeks/year);\n* your own learning and development fund;\n* top-of-the-line Apple hardware;\n* a calm atmosphere and laid back attitude that encourages you to do — and to be — your best;\n* the freedom to work from: a) home, b) your favorite coffee shop, c) a sunny beach, or d) our awesome office space in Athens, Greece.\n\n\n**A DAY AT WORK**\n\nWondering what it’s like to work with us? Here’s how a day in your new life might be:\n\n* 09:30 AM — You wake up at home and grab a coffee or snack.\n* 10:10 AM — You review your e-mail, check Slack for new messages from the rest of the team, and then join everyone for the team’s virtual stand-up.\n* 10:20 AM — After getting looped in on the team’s status, you open HelpScout and scan new tickets for issues or questions that might need immediate action. Then, you continue working on tickets that you handled during the previous day.\n* 11:00 AM — For the next couple hours, you help WooCommerce store owners and developers get the most out of our products. From assisting with new setups to solving complex technical riddles, there’s always a new challenge to overcome, every day!\n* 13:00 PM — A teammate has written a small CSS customization for a customer and needs a sanity check from you! You review the request and the snippet together, and then share it with the customer.\n* 13:30 PM — A bugfix that you’ve been waiting for is ready! First, you confirm that automated tests are passing. Then, you build a patched, pre-release version of the plugin and share it with the customer.\n* 14:00 PM — The support queue is cleared, so you decide to take a break for a couple hours and do some more work later. Before logging off, you quickly write a note about a feature request you’d like to discuss at the team’s product hangout.\n\nLater, you grab your laptop again to work on a few more tickets — or perhaps you dust off your writing skills to help the team ship a major release: You review/update documentation, or write about a new feature in our blog.\n\nSounds interesting? Apply! \n\nPlease mention the words **CREW FOSTER CLAW** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $35,000 — $45,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nEurope

Are you an inspirational, forward-thinking, people-centric, and customer-centric seasoned support leader? Do you excel at transforming vision and strategy into results? Have you led other support organizations to achieve next level of excellence during the growth phase of the business life cycle? Are you pragmatic with an unshakable focus on strategy, execution, and results?\n\nIf you answered yes to these questions, we are sure this position will sound super exciting to you. 🤩\n\nKeep reading for more details! 📝\n# Become Our New Head of Customer and Technical Support!\nAs the Head of Customer and Technical Support, you will lead the strategy and execution for our customer support and technical support groups to deliver an exceptional customer experience and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\nWP Media is the French company behind successful WordPress plugins like WP Rocket and Imagify. WP Rocket is the premium caching plugin for WordPress used by +1,000,000 websites and +120,000 customers worldwide. Our plugin makes sites go at the speed of light in just a few clicks. Imagify is our free image optimization service, including a free WordPress plugin: we have already optimized more than 2,000,000,000 images! 😲\n\nYou will join and lead our remote, global team, covering AMER and EMEA regions. To facilitate this international teamwork, you live or work in a time zone between UTC+2 to UTC-5. We are so curious to know which new country will be added to our distributed team map! 🌍\n# What Your Mission Will Be:\nLead and serve our customers and Support people to deliver an exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n# What You Will Be Responsible For:\nHere is a list describing the focal areas you'll be responsible for in this role (*do you happen to like making lists? So do we!*):\n\nYou will lead our global Customer and Technical Support strategy and execution to:\n* Customer-focused\n * Deliver an exceptional customer experience with lower customer effort that makes it easier and faster for them to gain the benefits of our products\n * Embrace a “customer centric” view of the end-to-end experience across all support channels and across the full support life cycle\n * Be the Voice of the Customer and advocate for customers\n\n* People Leadership\n * Hire, retain, nurture, coach, and empower customer-centric Support people who excel at serving our customers and achieving our mission and objectives\n * Push decision making down to those closest to the problem and/or customer\n * Actively coach and empower the management team, growing their leadership and management expertise, and coaching them to better serve their people and our customers\n * Champion continuous learning and professional development\n * Create a sense of psychological safety within the department\n * Keep your teams' morale, health, and happiness high\n\n* Operations Leadership\n * Simplify and optimize support operations to effectively, efficiently, and fiscally deliver and scale without significantly increasing headcount\n * Drive quarterly OKRs\n * Ensure operational readiness today, tomorrow, and long into the future\n * Develop the right set of analytics that\n * provide real insights into key aspects of Support operations\n * act as a compass to guide and ensure your department is moving towards our objectives\n * Embrace an "innovation mindset" to experiment with new technologies and ways of working that result in increased operating efficiencies, effectiveness, and team happiness\n * Champion continuous improvement\n\n* Partner with:\n * Work cross-functionally across the business with product, engineering, marketing, and others to deliver feedback, inform the value proposition, and ensure the overall experience is seamless and focused on the customer’s needs\n * Executive team to share insights and expertise in the formulation of vision, strategy, and OKRs\n\n# What Do You Need To Excel at This Job:\nHere is a short list of the key attributes you'll need to excel in this role:\n\n* You are an exceptional servant leader\n* You empower your people\n* You are a team builder\n* You are an operations architect and optimizer\n* You are a performance and excellence maximizer\n* You get the *right* things done\n* You deliver the *right* results\n* You are fiscally pragmatic\n\n**Seasoned support leader with proven success.**\n\nYou have years of related leadership experience in customer-facing *technical* support in a B2C software or technology product company. You've successfully led cross-functional, globally distributed department of at least 20 people. Over the years of your career, you've amassed breadth and depth in what it takes for a support organization to deliver exceptional customer experiences and lower customer effort while empowering our customers to easily and quickly gain the benefits of our products.\n\n**Servant leader.**\n\nYour philosophy of leadership aligns to the servant leader style. You believe your role is to serve our customers and Support people. We value empowered people and teams. As a servant leader, you actively push decision making down to those closest to the problem and/or customer and actively coach people to develop their decision making superpowers.\n\n**People empowerer. Team builder.**\n\nYou know that to create customer happiness, you start with happy, high-performance support people and teams. You are a proven and exceptional people empowerer and team builder. You are an outstanding and effective coach. You serve your people by actively developing and coaching them as well as creating opportunities for each person to continuously learn, improve, and grow. You create a sense of psychological safety for your people. You excel at recruiting and retaining top high performing talent.\n\n**Unshakeable focus on execution, results, and strategy.**\n\nYou possess an unshakeable focus on execution, results, and strategy. Your eyes are focused on the vision of where we are going while your feet are firmly planted in daily to ensure your people are on course and moving towards that vision and the results we must achieve.\nYou are data-driven and masterful at developing the right set of metrics. You know that the right set of metrics is your compass that are a compass, helping everyone to know if we are on track.\n\n**Stellar communication skills.**\n\nYou present complex information to audiences ranging from cross-functional leads to executives and leave them informed and inspired.\n\n**Operations and performance maximizer.**\n\nThrough the years, you've refined your operational approach to maximize performance and excellence. You get the *right* things done and deliver the right results. You leverage OKRs to focus on and achieve those right things and results. You have an eye for identifying and removing friction from the support process (e.g. developing and implementing internal service tooling to automate processes).\n\n**Tune and refine, rather than redesign.**\n\nYou are agile, building on top of what exists and is already working well. You tune and refine, adapting for your new company, organizational design, department, and teams. You know that big sweeping changes are disruptive and costly. You opt to take baby steps.\n\n**Champion continuous learning and improvement.**\n\nYou advocate and champion continuous learning and improvement. You see mistakes, bad ratings, and missteps as opportunities to learn, improve, and grow. You encourage everyone around you to embrace these principles as part of your strategy to achieve results and better serve our customers.\n\n**Being Yourself.**\n\nThe WP Media team is diverse and composed of people from all over the world. Respect, collaboration, and inclusivity are some of our core values (*more on this below*). Every day of work is an exciting opportunity to get in touch with fantastic people who will enrich your cultural and professional background.\n\n**Proficient knowledge of English.**\n\nEmpathetic and collaborative communication is key: you are comfortable writing, speaking, and listening in English with technical and non-technical teammates.\n\n## Do you want to know a few other things we appreciate about our candidates? Don’t worry if you don’t have experience in any of these areas. We’ll teach you.\n\n* Previous freelance or remote job experience.\nSlack will be your virtual office, where all the life of the company takes place.\n\n* Know web performance.\nYou have experience with web performance optimization. You know how to measure page load speeds. You understand caching. Terms like gzip, preload, minify, and lazyload are not foreign to you. You know the difference between PageSpeed score and page load time. If you don’t know, we’ll teach you.\n\n* Love for cats or Corgis! 😸🐶\nWhat would our working days be without our four-legged friends?\n\n# What Else You Should Know About Our Company: WP Media\nFounded in 2014 in the beautiful Lyon, France, [WP Media](http://wp-media.me/) is an equal opportunity employer with a distributed team of +35 teammates living around the world.\n\n\n\n# Do We Share the Same Values?\n**Mutual respect**, **collaboration**, and **inclusivity**.\n\nThese are the fundamental values that support our life as a team.\n\n**Healthy balance between work and private life**.\n\nWe encourage our employees to enjoy their family and their hobbies with flexible working hours and minimum vacation policy (you should take a *minimum* of 5 weeks per year: really, we don’t count them!).\n\n\n\n**We care about the work you do, not about the hours you sit at your desk.**\n\nYou can organize your working day with flexible working hours. There are no time cards to stamp, just customers to make happy and friendly teammates to work with!\n\n**Transparent culture.**\n\nWe have a [public salary grid](https://wp-rocket.me/blog/our-salary-grid-is-now-public/). Once a year, when the company does well, we **share our profits** with the team in the form of bonuses.\n\n**We like to see each other in person whenever possible.**\n\nEvery year, we organize a trip with the whole team and **spend a week of coworking and fun activities together**.\n\nTo give you an idea, so far we have traveled to Spain, Portugal, and Mexico:\n\n\nNow that we've told you so much about us, it's your turn. 😉\n\nLet us know why you would like to become **our Head of Customer and Technical Support** and why you think you are the person we are looking for.\n\nWe can’t wait to receive your application! 🌟 \n\nPlease mention the words **SWEAR HAPPY ANCHOR** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

We are a bootstrapped but growing Web Based Software as a Service (SAAS) company that primarily provides Online Learning Platforms/EdTech to B2B Clients. One of the challenges is to work with existing clients (many of them) and provide first line of support.\n\nThis role would require you to do the following on a daily basis:\n\n- Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client.\n\nThe ideal person for this role:\n\n- You have been in a similar role for at least 2+ years professionally.\n\n- You have enough technical background where you don't necessarily need to write code but understand how software and web applications work to be able to become the first line of defense for client queries/issues.\n\n- Ideally working knowledge of how the web works including HTML/CSS. Any experience in building or coding websites is a huge plus or bonus. Any exposure to programming languages such as PHP etc is a huge bonus including ability to analyze/code WordPress themes,plugins and Laravel applications\n\n- Experience and ability to work with Content Management Systems (CMS) such as WordPress to build webpages and content as needed.\n\n- Experience dealing with multiple clients and juggle between multiple tasks on a daily basis. The nature of support by definition is not fixed. Your day could vary depending on the situations and issues that arise and you need to be able to manage them well.\n\n- Excellent communication, verbal and written skills. \n\n- Someone who does not make any assumptions and asks tons of questions to a client before confirming an issue. You should be very good at investigative skills and know the right questions to ask.\n\n- Proactive vs reactive. If you see a potential issue with a client that could come up, bring it up to the team beforehand and collaborate to crush the problem on its head.\n\n- You know each customer is unique and brings their own set of challenges. You treat each of them uniquely based on their strengths and weaknesses.\n\n- You take pleasure in solving issues and shielding the development team from customer requests as much as possible.\n\n- You are very methodical and organized in how you work so that no major issues fall through the cracks.\n\n# Responsibilities\n - Responding to customer emails and support tickets on a daily basis.\n\n- Resolving critical issues/questions by getting on a phone call or online meeting with the customer if needed.\n\n- Documenting tutorials, faqs on a constant basis to improve training materials for clients and internal team members as well.\n\n- Troubleshooting technical issues on their own as much as possible before developers need to get involved.\n\n- Discuss requirements with clients for customization requests if needed depending on the client. \n\n# Requirements\n- 2+ years of professional experience ideally working for a technical/software company\n- Technical knowledge including ability to write HTML/CSS/JavaScript and backend languages such as PHP\n- Experience with WordPress and Laravel a huge plus.\n- Experience dealing with clients directly including ability to setup virtual meetings, screen share to troubleshoot issues and discuss project requirements.\n- Must be able to work flexibly around Eastern Timezone hours (EST) \n\nPlease mention the words **READY BORING VAPOR** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Laravel, SaaS, Engineer, Wordpress and Customer Support jobs that are similar:\n\n $62,500 — $90,000/year\n \n\n#Location\nWorldwide

Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like[ WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 35 people distributed all over the world.\n\n\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\n\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n\n\n**You should be:**\n\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n\n* A self-starter, capable of working independently \n\n* Dedicated to constant experimentation & learning\n\n* Familiar with HTML / CSS\n\n\n\n**Bonus points if you also have:**\n\n* Experience with WordPress\n\n* Experience with WooCommerce (or other eCommerce platforms)\n\n* Experience with PHP, JavaScript, or another programming language\n\n* Experience writing and maintaining documentation\n\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n\n\n**You’ll be responsible for:**\n\n* Assisting customers by troubleshooting technical problems and escalating as needed\n\n* Answering pre-sales questions and other feedback from customers\n\n* Documenting and optimizing our support process to improve customer satisfaction\n\n* Writing technical documentation and other content so customers can help themselves\n\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n\n\n**Why you’ll love working with us:**\n\n* Kind, wonderful teammates that enjoy their work as much as you do\n\n* Competitive salary\n\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\n\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/6DBFFC379A/). We're excited to meet you! Applications accepted through **May 22nd.** \n\nPlease mention the words **LITTLE UPGRADE NEPHEW** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, HTML and Marketing jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n \n\nPlease mention the words **DOG ZOO PIPE** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, PHP, Git, Engineer, Wordpress, Customer Support, English, Mobile and Linux jobs that are similar:\n\n $67,500 — $115,000/year\n \n\n#Location\nWorldwide

Our customer-facing WordPress support role requires a mix of debugging and development experience as well as outstanding communication skills. You’ll be working directly with both client and agency developers, side-by-side with our Senior WordPress Engineers, on some of the highest-profile and highest-traffic WordPress sites in the world.\n\nWe are looking for people with compassion, writing skills, accountability, WordPress knowledge, and code savviness. \n\n**Diversity:**\n\nWe want to build Automattic as an environment where people love their work and show respect and compassion to those with whom we interact.\n\nDiversity typically includes, but is not limited to, differences in race, gender, sexual orientation, gender identity or expression, political and religious affiliation, socio-economic background, cultural background, geographic location, physical disabilities and abilities, relationship status, veteran status, and age.\n\nTo work on diversity means that we encourage these differences, and strive to improve the visibility of traditionally underrepresented groups. Read more about [our commitment to diversity and inclusion](https://automattic.com/diversity-and-inclusion/).\n\n**Benefits:**\n\n* Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family.\n* Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte!\n* We happily provide or reimburse hardware and software you’ll need, as well as books or conferences that promote continued learning.\n* Company-sponsored life insurance.\n* Open parental leave (includes maternity, paternity, and adoption). If you’ve been with Automattic for 12 months, your leave is fully paid.\n* WordPress-branded laptop at your four-year anniversary. A spiffy set of wireless headphones at your seven-year anniversary.\n* Paid two to three-month sabbatical encouraged every five years.\n* We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe.\n* Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers.\n\n# Responsibilities\n * Maintaining the quality, accuracy, and thoroughness that is part of our high-touch, concierge, technical support.\n* Helping clients and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed error reporting, and documentation.\n* Solving tough problems with client sites, themes, and platform tools that often deal with edge cases and WordPress internals at scale.\n* Handling fast-paced situations and one-off projects involving complex dependencies, multiple partners, and tight deadlines.\n* Observing and relaying chances to make our platform, services, and overall offering more appealing.\n* Building and updating internal and client-facing documentation. \n\n# Requirements\n**Required skills:**\n\n* Excellent communication skills. We’re a distributed team, so frequent and clear written communication is vital.\n* Self-motivated work ethic. You should be a self-starter who loves taking initiative and seeing things through to completion.\n* Curiosity and the desire to learn. Keeping up to date with changing WordPress and technology trends on behalf of the VIP team and clients, often training others once you’ve become proficient. Flexibility is key.\n* Proficiency and eloquence in written English. Additional spoken or written languages can be beneficial.\n\n**Useful skills to have:**\n\n* Patience, grace, and a sense of humor!\n* Deep knowledge of WordPress and some of its plugins, themes, and WP-CLI.\n* A strong understanding of the Web; including familiarity with PHP, HTML, CSS, JavaScript, REST APIs, HTTP, DNS, and SVN or Git.\n* Experience working primarily in a customer-facing role, including support and training.\n* Superb troubleshooting skills that help you take big problems and break them down into manageable pieces with elegant solutions.\n* Understanding of issues around scalability and performance.\n* Exposure to monitoring tools such as Kibana and New Relic. \n\nPlease mention the words **OBTAIN PALACE SUMMER** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Wordpress, Customer Support, Travel and Senior jobs that are similar:\n\n $65,000 — $100,000/year\n
\n\n#Benefits\n 🦷 Dental insurance\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience writing and maintaining documentation\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and[ apply here](https://apply.workable.com/skyverge/j/B6932CB2B7/). We're excited to meet you! Applications accepted through **March 13th.**\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **HARD HOSPITAL MELODY** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to CSS, HTML, Wordpress, Customer Support, Non Tech, English, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.\n\n**The Role**\n\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.\n\n**Here are some things you may do on a given day:**\n\n-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n\n-Answer pre-sales questions and other feedback from customers\n\n-Document and optimize our support process to improve customer satisfaction\n\n-Write technical documentation and other content so customers can help themselves\n\n-Help our engineering & product teams to identify areas where we can improve the customer experience\n\n-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n\nWith over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n**On the first day you will:**\n\n-Onboard and get to know your new team members\n\n-Pair with a customer support specialist for training, and answer some customer questions together\n\n-Have a complete WooCommerce setup with major plugins installed\n\n-Read and review support guide\n\n**In the first week you will:**\n\n-Answer customer questions (draft, review from team member or manager, send)\n\n-Dive into learning WooCommerce and our major extensions (Memberships, for example)\n\n-Fix at least one documentation issue\n\n**In the first month you will:**\n\n-Own your own queue\n\n-Answer customer questions with minimal review\n\n-Contribute to documentation as necessary\n\n**You**\n\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\n**To succeed in this position, you must have:**\n\n-A solid understanding of HTML / CSS\n\n-A working knowledge of JavaScript\n\n-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n\n-Outstanding written communication and interpersonal skills\n\n-Boundless curiosity for our products and our customers\n\n-Ability to thrive in a remote environment (along with a reliable internet connection)\n\n**It’s helpful if you have:**\n\n-Experience with PHP / Ruby (or other programming languages)\n\n-Experience with WordPress\n\n-Experience with WooCommerce (or other eCommerce platforms)\n\n-Experience supporting SaaS products\n\n-Experience supporting downloadable software (especially in the LAMP stack)\n\n**The Team**\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n**Process**\n\nAfter an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.\n\nIf this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂\n\n**Benefits**\n\nHere are some benefits we're happy to offer to our team members:\n\n-Competitive salary\n\n-Annual incentive for meeting team and company goals\n\n-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n\n-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n\n-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n\n-Work flexible hours from anywhere that has a reliable internet connection\n\n-Tools (hardware/software) to help you be productive\n\n-Allowance for professional growth (books, courses, conferences)\n\n-Home office or co-working allowance\n\n-A Kindle to help you keep learning\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n# Requirements\nPlease apply directly through the link below. Applications accepted through August 15th. \n\nPlease mention the words **DISTANCE SWALLOW CASH** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby and SaaS jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n

We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.\n\nIn addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.\n\n**Your responsibilities:**\nAnswer all customer support inquiries related to the plugin and provide best practice advice\nMinor CSS customisations \nPerform remote manual integrations if necessary, which may involve basic PHP editing\n\n**The ideal candidate:**\nStrong understanding of both back-end and front-end WordPress development\nPHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. \nFamiliarity with JavaScript and jQuery\nUnderstanding of CSS\nComfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.\nConfidence using Codex and searching the WordPress core when necessary\nExperience working with RESTful APIs and formats (JSON, XML)\nExcellent customer service skills and strong grasp of the English language\n \n\nPlease mention the words **EAGER SQUARE JUICE** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Wordpress, Customer Support, English, JavaScript, CSS and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n

## $30 per hour and a minimum of 30 hours per week.\nOur team is 100% remote and distributed across the world. We have team members in the US, Canada, Thailand, India, Ukraine, and Romania. It doesn’t matter where you live or what time zone you’re in.\nYour main responsibility will be to reply to customers asking for help with WP All Export and WP All Import. You need to love to help others and be able to eeep it friendly even when dealing with difficult customers. You need to enjoy the whole process of turning anxious, confused, or angry customers into happy ones. You must be an excellent writer. We want our support replies to be friendly, easy to understand, and concise.\n### Flexibility\nWe are a small team, but we try to give everyone as much flexibility as possible. Flexibility means that you can work in the mornings, or the evenings, or both, or in the middle of the night, or whatever. It means you can take two weeks off to go on a trip. It means you can wake up and decide you don’t feel like working and take the day off without telling anyone.\nIt doesn’t mean you can work 50hrs one week and then 5hrs the next. It doesn’t mean that you can work two 15 hour days and then take the rest of the week off.\n### Responsibilities\nOur customer support reps are expected to perform the following tasks:\n› Respond to customer support inquiries\n› Add to and improve documentation\n› Aggregate user feedback and assist with roadmap decisions\n› Reproduce bugs and test fixes\n› Test development versions of WP All Import before release\n### Minimum Requirements\nCandidates must have the following knowledge and experience in order to be considered:\n› Minimum availability of 30 hours per week.\n› Expert-level WordPress knowledge: troubleshooting, development, database structure, etc.\n› Intermediate-level PHP knowledge. Can quickly write PHP functions, use arrays, and make use of our API.\n› Familiarity with phpMyAdmin, cPanel, WordPress sites via FTP.\n› Fast, hands on learner. Can quickly pick up new software, PHP functions, and related technologies.\n› Able to communicate in a concise and timely manner via Basecamp and GitHub.\n### Bonus Points\nThe more of these boxes you can tick the better, in descending order of importance:\n› Experience with WooCommerce.\n› Experience in plugin development.\n› Up to date knowledge of WordPress.\n› Knowledge of XPath.\n› Attends WordCamps, meetups, or other industry conferences.\n› Experience working remotely as part of a distributed team.\n### To Apply\nVisit **http://www.wpallimport.com/hiring/#apply**. \n\nPlease mention the words **CAMP SORT PROMOTE** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to PHP, Wordpress, Customer Support and Non Tech jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n

BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. \n\nWe also build custom development solutions for startups and established organizations, to address their specific platform requirements. \n\nWe are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:\n\n* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.\n* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.\n* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.\n\n### KEY DUTIES AND RESPONSIBILITIES\n\n* Supporting our customers via our support forum & ticketing system and other communication channels\n* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency\n* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others\n* Identifying patterns and recommending improvements to management\n* Handling large amounts of incoming tickets and respond in a timely manner\n* Keeping constant communication with management regarding\n* Authoring Success documentation for our customer facing Help Center\n* Providing suggestions on methodology, processes, and tools to increase team effectiveness\n\n### REQUIRED SKILLS AND EXPERIENCE\n\n* Good knowledge in PHP and object orientated programming\n* Good knowledge of Javascript/jQuery\n* Experience with Git and other version control systems\n* Experience with HTML5, Javascript, CSS3 and responsive design\n* Experience working with BuddyPress\n* Full knowledge of our products\n* A can-do attitude\n* Exceptional time management and organizational skills\n* Passion for excellence at every level\n* Superb verbal and written communication skills\n* Actively stays up to date with the latest trends and techniques in web development and customer support \n\nPlease mention the words **SECOND WARFARE LOOP** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to CSS, Wordpress, Customer Support, Developer, Digital Nomad, PHP and Git jobs that are similar:\n\n $60,000 — $100,000/year\n

View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/\n\nCornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.\nThe core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.\nOur ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?\nSpecifically, the things we’re looking for include:\n\n * Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes\n * Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.\n * Strong knowledge of HTML5 markup and CSS3\n * Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap)\n * Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem)\n * Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc\n * Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers\n * Familiarity with command line tools like git, gulp and wp-cli\n * Ability to laugh at our stupid jokes (and the occasional good one)\n * Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.\n * Ability to not lose your s#!% when you occasionally get feedback like “can we make the logo bigger?” or “change the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts \n * Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time\n * Superb written and oral communication skills\n\n\n\n\nOther stuff we’d love it if you’re good at, but aren’t requirements:\n\n * Working with and customizing BuddyPress\n * Troubleshooting mySQL performance issues (and writing performant queries)\n * Familiarity with Apache/nginx configuration, tuning and troubleshooting\n * Ability to understand and work with common third-party REST APIs\n * Develop ingenious scripts to facilitate complicated cross-platform content migrations\n * Using Photoshop and understanding challenges in designing for the web\n * Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy\n * Remembering to un-mute yourself before talking on conference calls\n * Being passionate about progressive causes\n * Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff\n\n\n\nCornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.\nTo apply, send an email to [email protected] with the following:\n\n * Your résumé, which should include an indication of which American state you live and work in\n * A brief cover letter, explaining why you’re excited about this opportunity\n * Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes\n * Ideal salary range\n\n\n\n \nU.S. Applicants only!\nPlease be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.\nCornershop is an equal opportunity employer. \n\nPlease mention the words **BROCCOLI SMOOTH PULL** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Backend, Wordpress, Customer Support, Developer, Digital Nomad, CSS, Git and jQuery jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n

WordPress Support / Happiness Engineer\n\nWe are looking for 3 Technical Support / Happiness Engineers to join our team.\nThrive Themes, https://thrivethemes.com/ is a rapidly growing and innovative software vendor in the WordPress themes and plugins space. We entered the market around 3 years ago and have been on a significant growth curve ever since.\n\nToday, we have a highly skilled team that are constantly pushing the boundaries of WordPress software development by releasing market leading software products. Our software gives online business owners a complete set of conversion oriented marketing tools to help them build better websites and get more leads and customers.\nRecently, we have been faced with a growing problem: many of our customers are in the US and because our team is located in Europe our response times to these customers’ requests are longer than we want them to be.\nThis is where you come in!\nWe are looking to hire additional team members for our technical support and customer communications team. As part of this team, you will be working closely with our customers and members, to help them solve technical problems and answer questions about our products. The support and communications team is also tasked with reporting bugs and communicating with the development and marketing teams about what kinds of issues our customers typically experience, what features they request and what kinds of questions they have.\n\nSkills that you must have for this position:\n\n* Fluently written communication in English with excellent spelling, punctuation, and grammar.\n* The ability to simplify sometimes complex instructions so that non-technical users are able to understand and follow along.\n* The ability to capture relevant screenshots and include them, where necessary, in the responses.\n* The ability to get familiar with new software and functionality quickly, without the need for a lot of handholding and instruction.\n* A thorough understanding of WordPress. To give you an idea of the level of understanding required, you’d be expected to know:- * How to add widgets to a sidebar * The difference between a post and a page * How to turn comments on/off on posts/pages * How to switch to a new theme * How to change menus and menu items * How to modify the permalink structure * How to add a new plugin\n* Basic knowledge of HTML, CSS, PHP and javascript (no development skills needed, but a basic understanding of how these languages interact to make websites work is very useful).\n* A knack for taking technical language and making it understandable.\n* A passion for solving tough problems and proposing elegant solutions.\n\nOther skills it would be nice if you had, but we can train you if you don’t:\n* Had a previous Customer Support experience.\n* A portfolio of WordPress websites that you've build.\n**If this seems like it’s a good fit for you then allow me to take a few minutes to tell you what we can offer in return:**\n* Freedom to get on with the job. We're not some giant company with dozens of people between you and a result. You'll be part of a small team that's trusted to get on and deliver.\n* Remote working, you can work anywhere in the US, as long as you cover the US timezone\n* A place in a fast moving software company with big ambitions and an exciting future ahead.\n* Books, just let us know what book you think that might help you grow your skills and we will get it for you.\n\nIf this sounds like what you’re looking for? Great.\n\nTo get this position you will have to join us between 20 of August and 8th of September, in Austin, Texas. You will get paid for this training and we will also cover the housing and flight for you. At the end of this training you should have all the skills you need to get started.\n\nSend us details of what you can and can’t do (be honest, it’s important) as well as a few details about who you are as a person and we’ll be in touch.\n\n**Besides the details mentioned above, your email should also contain answers to the following questions:**\n1. Where in the US are you located?\n2. Are you available between 20 of August and 8th of September for Thrive support procedures and products training sessions?\nThe following are questions you might be asked by our customers. Please send us an example of an answer you would give in each of the following scenarios:\n3. When I attempt to install your plugin, I get this message from WordPress: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” What can I do?\n4. Why is my blogpost on the homepage? I would like to have a different page there.\n5. What changes are needed on this page: https://thrivethemes.com/ in order for it to be a Landing Page?\n\n**APPLY FOR THIS POSITION**\nSend an email to [email protected] and **add [Support Job] in the subject.** If you think you might be a good fit, **let us know why! Email your resume, a short paragraph about yourself, and answer the questions listed above.**\n\n**Note: You should apply before 3rd of August 2017.** \n\nPlease mention the words **BURST PROBLEM FAINT** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Wordpress, Customer Support, English, JavaScript, PHP and Marketing jobs that are similar:\n\n $60,000 — $95,000/year\n

Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for two Customer Support Specialists to join our fully-distributed team and help support our entire suite of products.\n\n## The Role\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\nHere are some things you may do on a given day:\n\n\n- Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n- Answer pre-sales questions, billing & account changes, and other feedback from customers\n- Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n- Help with customer onboarding by installing and modifying code on customers’ stores\n- Write technical documentation and other content so customer’s can help themselves\n- Help our engineering & product teams to identify areas where we can improve the customer experience\n- Document and optimize our support process to improve customer satisfaction\n\nWith over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn. You’ll be expected to own the support queue for a set of products for a week before rotating to another set. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n## You\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\nTo succeed in this position, you will have:\n\n- solid understanding of HTML / CSS\n- Working knowledge of JavaScript\n- Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n- Outstanding written communication and interpersonal skills\n- Boundless curiosity for our products and our customers\n- Ability to thrive in a remote environment (along with a reliable internet connection)\n\nIt’s helpful if you have:\n\n- Experience with PHP / Ruby (or other programming languages)\n- Experience with WordPress\n- Experience with Shopify / WooCommerce (or other eCommerce platforms)\n- Experience supporting SaaS products\n- Experience supporting downloadable software (especially in the LAMP stack)\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n## Process\nQualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. \n\nIf this goes well, we’ll invite you to join our team and start your 30-day Bootcamp. This is a trial period where you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 30 days, you’ll be offered a permanent position 🙂 \n\nBenefits\nHere are some benefits we're excited to offer to our team members:\n\n- Competitive salary\n- Annual incentive for meeting team and company goals\n- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n- Work from anywhere that has a reliable internet connection\n- The tools (hardware/software) you need to be productive\n- Allowance for professional growth (books, courses, conferences)\n- Home office or co-working allowance\n- A Kindle to help you keep learning\n\nWe support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things. \n\nPlease mention the words **MARINE UNLOCK CRUSH** when applying to show you read the job post completely (#RMTguMTE5LjEzMS43OQ==). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby, SaaS and Shopify jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n