EMEA: This position is for applicants based in timezones UTC+6 to UTC-1\n\nAs a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\nTroubleshoot issues pertaining to the underlying infrastructure running customer applications.\nDiagnose, debug and document issues in both applications and systems.\nDeploy and configure cloud infrastructure resources.\nTroubleshoot, reproduce and report bugs.\nBecome a product expert and work toward improving our customer facing documentation.\nParticipate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\nWork under limited supervision with considerable latitude for personal initiative.\nRespond to customer inquiries through our ticketing solution, ZenDesk.\nParticipate in training teammates.\n \n\nQualifications\n3+ years combined of:\nLinux system administration.\nWeb development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)\nExperience using git\nManaging DNS\nFunctional knowledge of TLS and encryption.\nDemonstrating exceptional communication skills to provide clear and empathetic customer support.\n \nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy. \n\nPlease mention the words **SPARE SAVE CLUB** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

## Sr. Software Engineer - with Product UI ownership\nCompany: ZenLedger.io\n\nZenLedger, the cryptocurrency tax product, is searching for someone who can have the dual job roles of: Product Manager and Sr. Software Engineer.\n\nYour job will be the product manager to make sure the product’s user interface is easy-to-use and best matches customer’s needs. Product management will be your primary job and software engineering can be done as time allows. You will need to be ready to talk with customers, learn their preferences and pain points, and help build a great user experience. We want you to own the design and flow that will take a complicated process for our customers and make it easy and painless.\nWe are working with sensitive data, and it is likely you will be required to pass a security clearance test in the future.\n\n### Daily Responsibilities:\n* Drive product meetings and standups (Scrum / Lean methodology)\n* Participate in product design process to drive feature development and create well defined backlog items for the team\n* Work with stakeholders to prioritize feature requests and improvements according to business value, product strategy, and company OKRs \n* Communicate with customers occasionally and identify pain points \n* Provide backlog management, iteration planning, and proper decomposition of user stories for engineering teams \n* Participate in the planning of product release plans and set the expectation for delivery of new functionality \n\n### What We Are Looking For:\n* Knowledge of cryptocurrency is a strong plus\n* Has a High degree of organizational ability.\n* Strong attention to detail\n* Prioritization and multitasking abilities\n* Strong interpersonal skills\n* Able to work well in a distributed company\n* Motivation to identify inefficiencies and creatively suggest ways to solve them\n* Outstanding work ethic, integrity, and commitment\n* Experience in customer service\n* AWS experience a plus\n* Having a security clearance already a plus\n\n### What You’ll Do:\n* You will be a full time employee of ZenLedger. No consultants or freelancers\n* Must live in the USA. Must have whatever citizenship related status needed to secure a top secret security clearance\n* Normal business hours, USA East coast is preferred\n* Work on creating features\n* Interview customers and use their feedback to improve existing user experience and design new features.\n* Pay attention to customer support issues and use that as feedback to improve the product.\n\n### Technical skills:\n* Experience in Node and React or Ruby on rails is a plus\n* Experience working on a professionally WebApp (and that WebApp is the company’s product or service\n* Able to talk with customers and learn how to improve the product from them\n* Able to craft user experience and features as Product Managers do. Able to work with our UX/Graphic designer\n* Willing to be a full stack engineer and help keep the servers up if problems arise\n* Able to pass a security clearance test, in the future. Bonus on having a security clearance.\n\n### What we can offer you: \n* Competitive salary\n* Stock options\n* Exciting, fast-paced environment\n\nZenLedger is an Equal Opportunity employer. \n\nPlease mention the words **COUSIN SLEEP SURVEY** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUS

As a **Remote Customer Support Engineer**, you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\n**In a given day you might**:\n* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.\n* Diagnose, debug and document issues in both applications and systems.\n* Deploy and configure cloud infrastructure resources.\n* Troubleshoot, reproduce and report bugs.\n* Become a product expert and work toward improving our customer facing documentation.\n* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\n* Work under limited supervision with considerable latitude for personal initiative.\n* Respond to customer inquiries through our ticketing solution, ZenDesk.\n* Participate in training teammates.\n\nThis role is permanent and full time, 5 days a week including Saturdays and Sundays as 2 other weekly days off will be allocated\n\n**Requirements**: \n\n3+ years combined of:\n* Linux system administration\n* Web development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job)\n* Experience using git\n* Managing DNS\n* Functional knowledge of TLS and encryption\n* Demonstrating exceptional communication skills to provide clear and empathetic customer support\n \n\nAbout Platform.sh\n\nPlatform.sh is an idea-to-cloud application platform that simplifies cloud infrastructures.\n\nWe give developers the tools they need to experiment, innovate, get rapid feedback and deliver better-quality features with speed and confidence thanks to our unique rapid cloning technology.\n\nPlatform.sh serves thousands of customers worldwide including The Financial Times, Gap, Magento Commerce, Orange, Hachette, Ikea, Stanford University, Harvard University, and The British Council.\n\nWe want people who are passionate, open, multicultural, friendly, humble and smart to join us and help this fast-growing, award-winning company to revolutionize the tech industry. \n\nPlease mention the words **JUNK DESCRIBE CULTURE** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

SkyVerge is looking for a talented Customer Support Specialist to join our fully-distributed team and help support our entire suite of products.\n\n**The Role**\n\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything.\n\n**Here are some things you may do on a given day:**\n\n-Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n\n-Answer pre-sales questions and other feedback from customers\n\n-Document and optimize our support process to improve customer satisfaction\n\n-Write technical documentation and other content so customers can help themselves\n\n-Help our engineering & product teams to identify areas where we can improve the customer experience\n\n-Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n\nWith over 70 products that we support, there's plenty to learn. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n**On the first day you will:**\n\n-Onboard and get to know your new team members\n\n-Pair with a customer support specialist for training, and answer some customer questions together\n\n-Have a complete WooCommerce setup with major plugins installed\n\n-Read and review support guide\n\n**In the first week you will:**\n\n-Answer customer questions (draft, review from team member or manager, send)\n\n-Dive into learning WooCommerce and our major extensions (Memberships, for example)\n\n-Fix at least one documentation issue\n\n**In the first month you will:**\n\n-Own your own queue\n\n-Answer customer questions with minimal review\n\n-Contribute to documentation as necessary\n\n**You**\n\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\n**To succeed in this position, you must have:**\n\n-A solid understanding of HTML / CSS\n\n-A working knowledge of JavaScript\n\n-Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n\n-Outstanding written communication and interpersonal skills\n\n-Boundless curiosity for our products and our customers\n\n-Ability to thrive in a remote environment (along with a reliable internet connection)\n\n**It’s helpful if you have:**\n\n-Experience with PHP / Ruby (or other programming languages)\n\n-Experience with WordPress\n\n-Experience with WooCommerce (or other eCommerce platforms)\n\n-Experience supporting SaaS products\n\n-Experience supporting downloadable software (especially in the LAMP stack)\n\n**The Team**\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, Help Scout, Intercom, and weekly stand-ups via Zoom (a few short meetings) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat ([SkyTrip!](https://www.skyverge.com/blog/skytrip-2018-recap/)) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n**Process**\n\nAfter an initial screening, you’ll get an email with a few questions to answer. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company.\n\nIf this goes well, we’ll invite you to join our team and start your paid 4 week trial period. During this period you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the trial, you’ll be offered a permanent position 🙂\n\n**Benefits**\n\nHere are some benefits we're happy to offer to our team members:\n\n-Competitive salary\n\n-Annual incentive for meeting team and company goals\n\n-27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n\n-Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n\n-401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n\n-Work flexible hours from anywhere that has a reliable internet connection\n\n-Tools (hardware/software) to help you be productive\n\n-Allowance for professional growth (books, courses, conferences)\n\n-Home office or co-working allowance\n\n-A Kindle to help you keep learning\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\n# Requirements\nPlease apply directly through the link below. Applications accepted through August 15th. \n\nPlease mention the words **DISTANCE SWALLOW CASH** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby and SaaS jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n

\nESW Capital takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on May 19th to hire Software Engineers (USD $30K/yr) with expertise Cloud OR Java OR .NET OR C++ OR Front End.If you are not familiar with any of those technologies, you should not attend the event as we currently have openings only in those roles.\n\nThis event will include testing. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 40 Software Engineers.This is a 100% remote, full-time role.\n\nYou will be part of a team responsible for the technical delivery of a multi-million dollar revenue per year enterprise software product. That team is responsible to ensure that the customers are blown away by the technical differentiation and quality of the product. We want to give you the ability to look at code in ways it has never been looked at before, to understand the interdependency in the code.\n\n\nWe are empowering software development and creating higher quality code by using the latest technologies and toolsets. We are excited about using data to make decisions, we are bringing big data and analysis to software development. We are on the cutting edge of software development, and we innovate improvements on the newest technologies. We want people who are adaptable and can learn new things, and can use new ideas and concepts to solve business problems.\n\nYou will be tested in one of the following technologies based on your expertise:\n\n\n* Cloud\n\n* Java\n\n* C# (.NET)\n\n* C++\n\n* Front End\n\n\n\n\nCandidate Requirements:\n\n\n* 2+ years of experience as a hands-on software engineer\n\n* Bachelor’s Degree in Computer Science, Electrical Engineering, or Computer Engineering\n\n* A ruthless commitment to testing the code you’ve written\n\n* Proficiency in the following skills and technologies is mandatory: Knowledge of backend programming languages, like C++, Java, C#, Ruby or others, Database(SQL server/Oracle/MySQL/MongoDB/Cassandra), SOA, EDA, and Design patterns, Javascript (ReactJS, AngularJS) , HTML5, CSS3, Cloud computing architecting, Linux, REST, tools for CI/CD, Git, and shell scripting, DevOps\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Ruby and Backend jobs that are similar:\n\n $67,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nDo you have coding experience, but prefer people to code?\n\nWe are looking for lead support engineer who can provide excellent customer support to our diverse customer base.  We're bringing the transportation industry into the 21st century using mobile software. We're a small, distributed team that creates and runs SaaS products for trucking fleets and mobile workforces. As a startup, we live and breathe open source, http, Amazon web services, functional programming, etc. Our customers run our mobile products on iOS and Android and server-side they tend to work in Windows Server. Your challenge will be to bridge these worlds.\n\nWhat we offer:\n\n\n* You'll be able to work from the comfort of your own home, or our office in Greenville, SC.\n\n* You will learn something almost every day. If you've ever wanted to read and touch Erlang or Clojure code, here's your chance!\n\n* You will work with a highly skilled team that cares about what we do and how we treat each other. We take our work seriously, and we have fun doing it.\n\n* Work/life balance is extremely important to us. We work to live, not live to work\n\n\n\n\nWhat we're looking for:  \n\n\n* Above all, a helpful spirit.\n\n* Excellent and open communication skills.  We need you to talk to our mobile users who are truck drivers as well as well as our enterprise customers' business managers and IT staff.\n\n* A technical background: you can read code easily, maybe even write some, and you aren't afraid to dig into a code base to track down an issue.\n\n* SQL/relational database skill -- this skill enables you to analyze and solve problems.  We'll also ask you to create and modify reports on occasion.\n\n* Background in software development.  Your ability to do read and understand code will also help you to analyze problems and communicate with our team of developers.\n\n* Comfort with a command line -- rails console experience is a plus.\n\n* Firm grasp of web and mobile technology.\n\n* Experience with github and open source software.\n\n* Experience with trucking dispatch software and/or operations.\n\n\n\n\nYou will be the primary point of contact for all of our customers and we'll depend on you to provide a excellent support experience for each of them.  You will handle most support issues to full resolution; some you'll escalate to our development team while monitoring and following up as needed until resolved. As Customer Champion, you'll constantly look for ways to improve our support processes and tools as our company grows.\n\nThe kinds of support you'll provide will be many and varied: helping a truck driver reset a password, resolving billing questions and issues, brainstorming with a customer on creative ways to use our platform, bug tracking and QA for our mobile and web apps, helping our customers' developers troubleshoot their web services, creating robust custom reports using SQL, sales support for potential customers, spelunking through log files to track down a bug, updating and deploying configuration changes using Git and Heroku, writing and executing Ruby scripts, troubleshooting FTP issues, patiently explaining to a frustrated user how to change a setting on his iPhone, writing concise documentation, submitting and tracking bug reports and feature requests, and plenty more. \n\nThe ideal candidate will find satisfaction in the interesting, technical tasks as well as the more routine or mundane ones, and provide excellent support tailored to the user's technical ability (or lack thereof). You're great at reading between the lines, seeing underlying issues and common threads between issues, and finding creative solutions and workarounds to unique problems. You're extremely comfortable working and communicating directly with developers technical teams. You're empathetic, patient, and you take ownership of issues in a way that instills confidence in customers.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Executive, Amazon, Clojure, Erlang, Git, Ruby, Mobile, Android, Sales and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

[Rendered Text](http://renderedtext.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is looking for an engineer with a web development background to join our growing customer success team. Our product [Semaphore](https://semaphoreci.com/?utm_source=remoteok&utm_medium=link&utm_campaign=csejob) is a hosted CI/CD service with a global customer base, including companies such as Salesforce, General Assembly and 500px. Our mission is to build a lasting company where talented people work on great products. That’s where you step in.\nAs a customer success engineer, your job will be to help both new and seasoned users get the most out of Semaphore. You will be focused on web development technologies, with Ruby and Node.js being the most frequently used ones on Semaphore.\nYou'll continuously analyze CI/CD configurations, talk to our users, help them on support, communicate feedback to the rest of the team, and apply what you've learned by improving documentation and other technical materials. You should be highly organized, with initiative to come up with your own goals and execute them without heavy direction.\nYou should enjoy using your technical skills to help other developers. If you are excited by the opportunity to have a direct impact on customer experience and growth of a developer product, then this is a great job for you!\n\nYou can work remotely from Europe, or in our offices in Novi Sad.\n\n __Responsibilities__\n* Review customer accounts and propose technical solutions for optimal testing and deployment.\n* Assist customer support in resolving support requests that are related to your field.\n* Engage and get on call with customers to understand their needs and how Semaphore can help them succeed with continuous delivery.\n* Be on top of the bleeding edge in key web development stacks based on Ruby and Node.js that are relevant to CI/CD.\n* Being able to cover any additional stacks like PHP, Python or Java is a plus.\n* Produce useful documentation articles, blog posts, and example projects.\n* Relay customer needs and feedback to engineering teams. __REQUIREMENTS__\n* Production experience in developing web applications with a framework like Rails or based on Node.js.\n* Familiarity with the Linux toolchain.\n* Excellent (English) communication skills.\n* Strong emotional intelligence.\n* Track record in writing technical content.\n* 3+ years of working in a professional environment. __BENEFITS__\n* The impact of working on a product that's competing on a global market.\n* Competitive salary.\n* Paid benefits and health insurance.\n* Work from anywhere you want or from our offices in Novi Sad.\n* Normal 40-hour work week.\n* Friendly work atmosphere.\n* Space to learn continuously and choose the tools for your job.\n* Books of your choice.\n* Paid trips to conferences.\n* Paid membership at a fitness club of your choice.\n* Paid parental leave. \n\nPlease mention the words **FRUIT KITTEN STEEL** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Engineer, Customer Support, Web Developer, Java, Assembly, Python and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n

Hiya. We’re SkyVerge and we love eCommerce. Our products help merchants manage and grow their online stores, all the way from boutique corner shop to Fortune 500 retailers. We’re looking for two Customer Support Specialists to join our fully-distributed team and help support our entire suite of products.\n\n## The Role\nYou’ll be the first point of contact for our customers, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\nHere are some things you may do on a given day:\n\n\n- Assist customers by troubleshooting technical problems and escalating to the engineering team as needed\n- Answer pre-sales questions, billing & account changes, and other feedback from customers\n- Monitor social media and forums where customers may have questions or issues with our products and get them the help they need\n- Help with customer onboarding by installing and modifying code on customers’ stores\n- Write technical documentation and other content so customer’s can help themselves\n- Help our engineering & product teams to identify areas where we can improve the customer experience\n- Document and optimize our support process to improve customer satisfaction\n\nWith over 70 products across the three eCommerce platforms (Shopify, WooCommerce, Easy Digital Downloads) that we support, there's plenty to learn. You’ll be expected to own the support queue for a set of products for a week before rotating to another set. We’re aiming for you to have broad knowledge (mile-wide, inch-deep) and work closely with the product & engineering team to tackle more technical or in-depth questions that go beyond your knowledge.\n\n## You\nYou have that unique combination of technical aptitude and empathy for the user. You’re comfortable with code but prefer to be customer-facing. You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions. You’re an excellent communicator and have the ability to thrive in a distributed environment. Perhaps most importantly, you have a willingness to learn.\n\nTo succeed in this position, you will have:\n\n- solid understanding of HTML / CSS\n- Working knowledge of JavaScript\n- Native-level fluency in English (Are you fluent in other languages? Tell us! We love being able to support customers in their native language.)\n- Outstanding written communication and interpersonal skills\n- Boundless curiosity for our products and our customers\n- Ability to thrive in a remote environment (along with a reliable internet connection)\n\nIt’s helpful if you have:\n\n- Experience with PHP / Ruby (or other programming languages)\n- Experience with WordPress\n- Experience with Shopify / WooCommerce (or other eCommerce platforms)\n- Experience supporting SaaS products\n- Experience supporting downloadable software (especially in the LAMP stack)\n\nOur team is fully-remote and we communicate primarily through Slack, GitHub, and weekly stand-ups on Monday via Zoom (a few short meetings on Monday) — we believe the best work happens when given lots of uninterrupted time that’s free of distractions.\n\nAs a remote team, we believe that regular meet-ups are invaluable for getting to know each other better, so you should be available for 1-2 company-paid team trips per year. Curious about these trips? Check out our recap of our last team retreat (SkyTrip) to get an idea of what they’re like.\n\nThis is a full-time, salaried position, but hours are flexible. We know your work will speak for itself with thoughtful replies to customers, wiki edits, and published documentation.\n\n## Process\nQualified candidates will get an email with a few questions to answer via email. Following that, you’ll have a few 30 minute phone chats with different people on our team to learn more about you and answer any questions you have about the position and company. \n\nIf this goes well, we’ll invite you to join our team and start your 30-day Bootcamp. This is a trial period where you’ll work full-time as a contractor, or part-time on nights/weekends if you already have a full-time position. This gives you an opportunity to make sure you enjoy the work and the team, and it gives us an opportunity to evaluate your work. We’ll have regular chats each week to share feedback and make sure we’re on the same page. At the end of the 30 days, you’ll be offered a permanent position 🙂 \n\nBenefits\nHere are some benefits we're excited to offer to our team members:\n\n- Competitive salary\n- Annual incentive for meeting team and company goals\n- 25 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)\n- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)\n- 401k/RRSP Retirement plan with 4% company match for US/Canadian residents (contributions to comparable plans for non-US/Canadian residents)\n- Work from anywhere that has a reliable internet connection\n- The tools (hardware/software) you need to be productive\n- Allowance for professional growth (books, courses, conferences)\n- Home office or co-working allowance\n- A Kindle to help you keep learning\n\nWe support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things. \n\nPlease mention the words **MARINE UNLOCK CRUSH** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, PHP, HTML, LAMP, Ruby, SaaS and Shopify jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n

**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**\n\n\nOur customer base is growing quickly, and we want your combination of sharp technical and warm people skills to help our customers solve problems and get the most out of their databases at Compose. We operate a fleet of various databases, so there is something for everyone: MongoDB, PostgreSQL, Redis, Elasticsearch, RethinkDB, and likely many more!\n\n\nIf you are a developer, DevOps/SRE magician, or database junkie and know how to help developers with technical questions, we want to talk to you. You will be most effective if you have an inquisitive nature, are technically-inclined and love to learn. We are not just looking to fight fires, we are looking to prevent them. We pride ourselves in providing top-notch support and guidance, so being able to communicate effectively with empathy and compassion is a must.\n\n\nThis is the perfect position for a motivated learner who wants to gain experience within a vibrant team focused on building an intuitive and customer-focused product. Spending time with our customers and product will let you interact with all sorts of interesting characters and will help you grow into a high-end distributed systems engineering position (we need those too, so if you start on support and do a great job, there is a huge amount of room for growth).\n\n\nWe're a distributed team and we work across many different time zones. If you're a night owl, an early riser, or somewhere in between, we're happy to accommodate untraditional work schedules -- our worldwide customers often need help at odd hours!\n\n\nTechnical bits we hope you're good at (or can become good at):\n\n* Databases: We provide production-grade databases to our customers. Hopefully you've navigated a few, even if it was Visual FoxPro.\n* Linux: You'll want to know vmstat from sysstat and iftop from iotop. You should be comfortable with a text editor (vi, emacs, nano, makes no difference) and be able to grep | sed | awk your way through a mess of log files.\n* A language: They're not just for humans anymore! Ruby, Go, Python, JavaScript, Haskell... chicken!? Whatever works. We interface with developers every day, and the support team itself is a team of devops, system engineer, and developers. You'll be happiest if you can poke through someone else's code, and maybe hack out a little bit of your own.\n* Communication: You should like to communicate with people. Human-focused communication of technical things - it's a delicate balance!\n* Creative Problem-Solving: You'll face a wide range of weird, wild problems.\n\nWe're excited to see what sort of character will wind up in this role... a few helpful traits include:\n\n* Patient: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential.\n* Driven: We're a self-managing organization that gives you the respect, trust and responsibility to operate with minimal oversight.\n* Compassionate: Compose is stuffed with many great hearts, minds, and spirits. We'd love for you to want to collaborate and grow with them.\n* Inventive: You'll need buckets of creativity to help you solve a wide range of (sometimes vague) conundrums.\n* Accepting: Freedom to fail! Things won't always work, but things will always iterate. This is a fun role and should feel that way.\n\nCompose implements blind-hiring. Merit based, objectively graded work samples are the first step. We have worked hard to minimize our own biases as much as possible and find the best possible humans for the team. We respect a fancy education or a list of spectacular previous accomplishments, but nothing is more impressive than the right combination of ingredients - which you can objectively demonstrate.\n\nAt any time during the process, we are available to chat (email, video, whatever you like) to ensure you are comfortable with the process and feel that you're being treated fairly and with respect.\n\nWe look forward to meeting you!\n\n**Please note: At this time we are only able to accept candidates in the United States, Canada, and the UK.**\n\nExtra tags: support engineer database autonomy transparent ruby go \n\nPlease mention the words **LEFT BLUE DOSE** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Engineer, Customer Support and Education jobs that are similar:\n\n $75,000 — $120,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n

## Description\n*_For this position we're looking for a remote teammate in APAC timezones (UTC+8 ± 3 hours) to work an offset week. You will work 5 days a week but 2 of those days will be Saturday and Sunday. The two days that you take off are up to you._*\n\nThe Customer Support team are primarily responsible for onboarding, educating, and supporting our customers on a global level. They start work the moment a customer decides they want to use Intercom, and they stick with them every step of the way to ensure they get the most value from the product. Support Engineers are responsible for working directly with customers to help them integrate Intercom into their products, diagnose, report, and solve technical issues customers run into, and act as the bridge between our customers and our product design and development teams.\n\nAs a Support Engineer you will:\n\n* Face debugging complex issues not only within our own codebase but also with the many technologies employed by our customers. You'll be working with and learning a myriad of tech, including but not limited to: Ruby, Ruby on Rails, Ember.js, MongoDB, MySQL, Redis, Pusher, nginx, Sinatra, Sidekiq, and lots more. You’ll also apply this technical knowledge building tools to help us do our jobs more effectively and efficiently.\n* Solve technical problems for customers on a daily basis. Our customer support engineers need to be quick learners and come up to speed quickly with everything to do with our product. You’ll be expected to distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support.\n* Influence the direction of Intercom, the product. You will be talking with lots of our customers on a daily basis. The team is responsible for ensuring that newly acquired customers have a great experience with the product. A crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible. You will be working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions. Hustle, defined as the fight to make positive, regular progress and encourage that fight in others, is key to the success of this team and Intercom as a whole.\n\nWe like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.\n\n## REQUIREMENTS\n\n* Being extremely self-motivated, driven, and highly communicative using asynchronous methods (You're used to living in chat apps like Slack or Hipchat)\n* Previous experience in a remote working environment\n* At least a junior level engineering or web development background and should be hungry to improve their technical skills\n* Previous experience in a troubleshooting environment and be a great problem solver\n* The ability to rapidly switch gears while retaining focus on the bigger picture\n* Passion for talking to customers all day, every day\n* Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language [English]\n* Strong JavaScript knowledge\n* Unlike other companies, everyone in Intercom talks directly with customers. Candidates must be ambitious (every day counts!), eager to learn and improve themselves, excited about technology and the future of the internet, kind, without ego, and with a sense of humor.\n\n*Bonus skills and attributes:*\n\n* Bachelor of Computer Science\n* Strong knowledge of Ruby programming language\n* Familiarity with Ruby on Rails and/or Ember.js frameworks\n* Familiarity with native mobile development (iOS and/or Android)\n\n## BENEFITS\n\n* A competitive salary\n* Equity in a fast growing start-up\n* Regular compensation reviews: great work is rewarded!\n* Live where you want while contributing meaningfully to a very fast growing and dynamic startup\n* Flexible holidays\n* Something else that’s important to you? Talk to us, we’re flexible :)\n\n\nExtra tags: customer support, support engineer, customer service \n\nPlease mention the words **REWARD SECRET SPHERE** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, JavaScript, Ruby, Mobile and Junior jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n ⏰ Async\n\n

The Engine Yard Services & Support team is responsible for assisting the ever growing number of Engine Yard customers with expert advice on deploying, managing and scaling Ruby on Rails or PHP applications. Our customers, which include some of the largest Rails and PHP sites on the web, expect timely, knowledgeable, thorough, double-checked, well-researched and accurate responses and service.\n\n\nRequirements:\n\n* You have experience building and deploying Ruby on Rails or Docker Based Applications.\n* You are familiar and have experience with a majority of technologies in our stack https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack\n* You are detail-oriented and have excellent verbal and written communication skills.\n* You are a troubleshooter at heart and enjoy diving in the deep end, figuring things out, and solving problems.\n* Linux skills. You will spend a large part of your day over ssh to our slices and servers. You must be at home on the command line.\n* Ability to work remotely 8:00 AM to 5:00 PM (EST or PST) and some weekends.\n\n\nSkills/Experience:\n\n* You have deployed and managed high-volume Web Based applications.\n* You have existing expert knowledge of at least a handful of our stack technologies: https://support.cloud.engineyard.com/hc/en-us/articles/205408398-Engine-Yard-Gentoo-12-11-Technology-Stack\n* Basic knowledge of DNS, CDN, load balancing, firewalls, VPNs, SMTP, SSL, etc. — all the things that make the web work.\n* Interested in Deis and containers\n* You are able to multitask and prioritize multiple incoming requests without freaking out and/or dropping one of the balls.\n* You consider yourself well rounded, enjoy learning new things, and can pursue answers/ solutions on your own.\n* You are ready to step up your skill set and work with some of the brightest minds in Ruby and Rails and Containerization.\n* Experience matters as you will be expected to aid expert developers. That being said, the ability to learn, adapt and to communicate well are the top requirements of the job.\n\nExtra tags: ruby,rails,php, node,docker,deis,support,devops,aws \n\nPlease mention the words **LOCAL MISTAKE RETURN** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, JavaScript, PHP, Node, Ruby, Engineer, Docker, Customer Support and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n

As a Support Engineer on the Engineering team, your goal is to work directly with customers to resolve any issues that they may be having with the CircleCI platform.\n\nAbout CircleCI\nCircleCI provides development and software teams the confidence to build, test, and deploy—quickly and consistently—across numerous platforms. Built to address the demanding needs for today's application development environments, CircleCI supports all types of software testing including web, mobile and container (Docker) environments. CircleCI makes continuous integration and continuous deployment simple and easy for thousands of companies like Shopify, Cisco, Sony and Trunk Club, so they can ship better code, faster. CircleCI is venture backed by Draper Fisher Jurvetson, Baseline Ventures, Harrison Metal Capital, Data Collective, 500 Startups, SV Angel, and a collection of respected angels.\n\nARE YOU EMPATHETIC TO DEVELOPERS AND LOVE TO PROBLEM-SOLVE? WE’D LOVE TO TALK TO YOU IF YOU:\n\n-Have a strong familiarity with a broad spectrum of technology stacks, including Rails, Python, PHP, Node, Java, and others.\n-Be familiar with Linux and Unix based operating systems. \n-Have the ability to dive into a codebase easily to discover issues.\n-Have a customer-centric and diplomatic writing style: you'll be helping customers from a wide range of backgrounds, languages, and experience levels.\n-Love talking to people and helping them solve problems.\n-Really want to assist developers in being happy and successful.\n-Have significant technical ability, with an understanding of the developer mindset, tools and culture.\n-Have the ability to fix problems that come up often so that they never happen to any customer again.\n-Have some knowledge of Unit Testing and Test Driven Development\n-Have some knowledge of Continuous Integration and \nContinuous Delivery methodologies\n\nIf you’re interested in joining the team, please send us your resume and a cover letter explaining why you’d be a great fit. If you have an easily accessible presence on the web (Twitter, blog, Github, LinkedIn, etc.) please share it.\n\nExtra tags: linux, unix, rails, python, php, node, java, unit testing, continuous integration, continuous delivery, github \n\nPlease mention the words **MEADOW DRESS CLEAN** when applying to show you read the job post completely (#RMTguMjIyLjE5NC4xMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Java, PHP, Python, Node, Ruby, Engineer, Linux, Customer Support, Testing and Mobile jobs that are similar:\n\n $70,000 — $120,000/year\n