We are looking to bring on a few friendly Customer Advisors to join our Customer Service team. This is a location-independent full time position. If you have a Customer Service background and are interested in expanding your horizons in a unique industry, we’d like to meet you.\n\nThis is a huge opportunity for you to work with one of the fastest-growing companies in the U.S. and learn the ins and outs of the online business world. Over the last couple of years, our company has seen explosive growth—and there is no sign of it slowing down. In order to keep hitting our goals, we need to expand our horizons and grow our amazing team so that the customer experience remains the de facto highest standard for buying and selling online businesses. Your work will help propel the industry forward to new levels not seen before.\n\nAnd we’re just getting started!\n\n**So What is a Customer Advisor?**\n \n\nThe Customer Advisor is considered Empire Flippers’ front line representative, providing exceptional chat support to our customers and potential customers. The person in this role is responsible for dealing with inbound enquiries, emails, and keeping customer satisfaction at the core of every decision and behavior. \n\n\n\nThe person in this role must enjoy talking with people and have excellent interpersonal skills. \n\n\nCould this be you? \n\n\nTraining for this role should last 4-6 weeks. One of the many benefits is that you’ll be free to work anywhere in the world that serves your creativity best, be it the beaches in Thailand, which does have superb 4G connectivity and cheaper cost of living, or in a mountain resort in the Swiss alps – the choice is yours (*see USA resident requirements below). \n\n\nIf this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!\n\n**What’s the Opportunity?**\n \n\nBecoming a Customer Advisor makes you a critical part of the team at Empire Flippers.\n\n\nYou will represent our brand and be the first contact point within Empire Flippers that existing customers and potential customers will likely hear from when they interact with us. You’ll take on the challenge of maintaining the high bar for the customer experience while supporting the overall efficiency of Empire Flippers.\n\n\nYour work ethic and skill set will have a direct impact on our growth. We will offer you training and give you insights into the online business space. The high achiever in this role may see that it’s a great step into the company and a springboard to either a fully-fledged Customer Advisor or a different role around operations for high performers.\n\n**What’s the Customer Advisor Position Like?**\n \n\nWhile we are an Inc. 5000 company, we’re not overly corporate. You’ll work alongside our Customer Service Team to make sure the job gets done. We believe in collaboration, and that means every department in our company comes together to help bring a project to fruition.\n\n\nIt has been an effective strategy, and has worked well for us.\n\n\nWhen you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function. \n\n\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\n\n\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\n\n* Provide chat support coverage M-F.\n* Overlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone.\n* Handle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works. \n* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\n* Properly handle escalating unresolved queries to the next level of support.\n* Build sustainable relationships and engage customers by taking the extra mile.\n* Create tickets and provide general support work in Zendesk as needed.\n* Update customer data and produce activity reports as needed.\n* Preserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\n* Communicate with colleagues via Slack messaging application.\n* Attend weekly team calls via Zoom.\n* Review documents sent by customers. \n* Other duties as assigned.\n\n**What Skills Are Needed?**\n \n\nWe believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. \n\n\n**While cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:**\n\n* Proficiency in English.\n* Strong attention to details.\n* People person – must enjoy helping others.\n* Ability to closely follow processes.\n* Strong client-facing and communication skills.\n* Advanced troubleshooting, time management, and multi-tasking skills.\n* Ability to ask questions whenever unsure about how to proceed.\n* Be able to prioritize tasks quickly. \n* Not easily overwhelmed by fast paced environment. \n* You are proficient with Google Suite, Slack, Skype and Zoom.\n\n**What’s the Lifestyle Like?** \n\nOur company is built on a culture of remote work, travel, and living life on your terms. Being a location-independent full-time position is one of the many benefits! And while we are a geographically distributed team, the Customer Advisors in this particular role will need to work set shifts, 40 hours per week. \n\n\nOverlapping shift work conducts business primarily during 1 am to 10 am Eastern Standard time zone. However, this doesn’t mean you must live in the USA. You’ll be free to work anywhere that serves your lifestyle best (*see USA resident requirements below).\n\n\n\n**You won’t start off making much money.**\n\nThis is an entry-level position. For the first six months, you will be paid $2,500 USD per month during the probation period. After six months, you will be introduced to our compensation plan where you will continue to earn a base pay of $2,500 USD per month plus an additional performance based bonus.\n\n**Love It. What’s the Catch?**\n \n\nWe love our team members and our work, but that still means you will need to perform up to our expectations. Hopefully, you will exceed those expectations and take us to new heights with the skills you bring to the table.\n\n\nYou will need to be someone who is ultra-flexible. Our business is truly global, and we have staff members and customers in every corner of the globe. You will need to be extremely reliable and responsible … and recognize that this is not a side gig or a gap year experience.\n\n\nWe want you to become a long-term employee with us. This is a brand ambassador position with Empire Flippers, and ultimately we want the Customer Advisor position to grow into a premier role for you.\n\n \n\nPlease mention the word **ACHIEVEMENT** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $30,000 — $40,000/year\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to make PR pros more successful by providing them with technology to find journalists to pitch, monitor media, quantify their impact and work more efficiently with their teams.\n\nSelf-funded, quickly growing, and remote-first, Crain’s named Muck Rack one of the best places to work in 2019 and 2020. We value resilience, transparency, ownership, and customer devotion and infuse these values into everything we do.\n\nWe’re looking for a passionate and curious **Customer Support Specialist (CST/PST Hours)** to join our team and make a big impact. As a Customer Support Specialist, you will be focused on ensuring that customers receive best-in-class service and have access to the help they need to be successful using Muck Rack. You’ll be a good fit for this role if you enjoy creating exceptional customer experiences and helping customers achieve their goals comes naturally to you.\n\nYou will work closely with the customer success, product and account management teams.\n\n**More about the role:**\n* Serve as a first responder for inbound communication through our site\n* Answer customer questions and provide how-to help on Muck Rack’s capabilities, with a focus on reducing customer effort and furthering product knowledge\n* Troubleshoot technical issues and diagnose errors online and over the phone\n* Follow site issues to resolution and customer satisfaction\n* Proactively reach out to customers who show signs of user error \n* Identify processes that need to be improved and evolved\n\n**More about you:**\n* 1+ year working in a customer-facing role at a B2B SaaS company\n* Comfort communicating with customers via chat, email and phone\n* Experience using Intercom or similar to chat with customers\n* Experience with a bug/issues management system (like GitHub, Zendesk or Jira)\n* Exceptional written and verbal communication skills, with a focus on listening and asking the right questions\n* Ability to sense urgency and prioritize accordingly\n* Attention to detail and curiosity to identify the core of issues\n* Continuous learner with a desire to be the first to learn new features\n* Familiarity with the tools we use, including Google Apps, Hubspot (or Salesforce), Slack, Intercom, GitHub, and you learn how to use new tools quickly \n* Experience working in public relations or familiarity with the industry \n* *Must be willing to work 10am-7pm ET and/or 1pm-10pm ET, which includes a one hour lunch break.*\n\n**Please note: at this time, we are unable to hire in California & can only consider US based applicants for this role.**\n\n**Benefits of Working at Muck Rack**\n\n* Flexible remote-first company\n* Off-the-grid vacation\n* 401(k) plan with employer contributions\n* Health, dental and vision insurance\n* Flexible spending account\n* Access to OneMedical, 24/7 Virtual Care, and an Employee Assistance Program\n* Paid parental leave\n* Commuter benefits\n* Discounted gym & bike memberships\n* Opt-in disability and life insurance\n* Subscription to Learning & Development platform\n* Self funded means we have the freedom to build forward-thinking products and put our customers first\n* Inclusive culture that listens to and welcomes diverse perspectives \n\nMuck Rack encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process.\n\n \n\nPlease mention the words **LADDER CLUTCH ALERT** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n
\n\n#Location\nPST, CST timezone

When you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\nProvide chat support coverage M-F - two shifts to be filled:\n8am - 5pm EST or 5pm - 2am EST\nHandle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works.\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nReview documents sent by customers.\nOther duties as assigned. \n\nPlease mention the words **SILK VAULT ORANGE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

The 10,000-foot view:\n\n# What’s RescueTime?\nRescueTime is like Fitbit for your digital life–we measure how people spend their time across all their devices and then give them tools and insights to help them spend it more productively. Our hundreds of thousands of customers are almost entirely individuals who are looking to be more effective.\n\n# Hours and schedule:\n15 hours/week to start (we’re open to expanding the role to full-time for the right candidate). You’ll have lots of flexibility in which hours you work.\n\n# Compensation:\n$30/hr\n\n# Location:\nWork from anywhere (RescueTime has been all-remote since before Covid)\n\n# Here’s what your average day will look like:\nEach day, you’ll assist people through our support channels (mostly a ticket system, but some live chat), lend a hand on Twitter and Facebook, and be on the lookout for opportunities to improve the customer experience.\n\nHaving successful customers isn’t just important to our business, but is a core part of the value RescueTime brings into the world. As a tech support rep, you’ll help smart people do more work that’s personally meaningful and important to them. It’s fulfilling but also demanding.\n\n# Responsibilities\n* Respond to support requests from our customers via our help desk platform, phone, live chat, and occasionally social media.\n* Pay attention to customer feedback and work directly with the rest of our CS team to improve our processes and product. Our customers have a lot to say and we need to absorb it.\n- Track customer support effectiveness by developing systems to help us understand how we’re responding to customers and track areas where we can improve.\n- Work closely with the engineering team to solve bugs and system issues affecting users.\n- Create and maintain our user knowledge base.\n- Who’s a good fit for this position?\n- You’ll be an ideal new coworker at RescueTime if you get satisfaction from:\n- Getting to the root of a customer’s problems and finding solutions that make them smile\n- Learning and mastering new software\n- Speaking up and being a part of a collaborative team\n- Being focused and efficient–support requests can occasionally pile up and we’re looking for someone who is organized and cool under occasional pressure\n- Finding more efficient ways to help our customers whether that’s through live chat or developing a library of templates for the most common customer issues\n- This is a front-line position with lots of direct interaction with our customers. You should be able to manage lots of conversations and be patient enough to deal with the occasional customer who is just having a really bad day.\n\n# You’ll need these qualifications\n- 2 or more years of experience in a customer support/success capacity (ideally with lots of written and online interaction).\n- You’re a pro at diagnosing peculiar software issues and helping less (and sometimes more!) technical folks navigate their way to success.\n- A proven track record of efficient written communication\n- An even and cheerful temperament.\n- A fast and reliable internet connection, a quiet place to have occasional video calls, and a solid desktop/laptop computer (Mac or Windows).\n\n# It would be great if\n- You’re excited about personal development–stuff like Fitbit, RescueTime, etc.\n- You are genuinely interested in fiddling with technology–software, hardware, mobile, desktop, you name it!\n- You’re a RescueTime user (or you are at least familiar with it)\n- You’re familiar with any of the other tools we use, like Slack, Google Docs, Help Scout, and Coda.\n- You have a keen interest in software usability.\n- You know how things work on social media (Twitter, Facebook, Reddit, etc) and have an interest in marketing and community management there.\n\n# We are committed to building a diverse and inclusive team\nWe think solving the hard problems around meaningful work takes all sorts of perspectives. We are an equal opportunity employer and welcome people of different backgrounds, experiences, and abilities. \n\nPlease mention the words **SURPRISE INJURY SOLAR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide

Are you looking for an opportunity to be part of a passionate team on a mission, that allows you to work fully remotely, with a clear career trajectory? If so, this might be the position for you. We are ofri and we’re looking for a part-time (60-80% workload), native German Speaker, Customer Support Superstar to join our team.\n\nOfri aspires to be Switzerland’s leading and most used online platform connecting handy workers with the people that need their services.\n\nWe want to be the go-to place for homeowners looking to renovate their homes by creating in-depth content to support them in planning and executing their project, as well as building a submission system for finding and comparing handy workers.\n\nWe aim to serve the members of our platform with incredible support, functionality, and online presence so they can prosper in their own business.\n\nWe are looking for someone who is passionate about customer service, turning a complaint into an outstanding review, and taking the time to give our customers the best possible experience and service. We also want this person to be super organised and interested in developing an overview of the support department’s work so they can be involved in planning and goal setting.\n\nFor the right person, this is a long-term role with a clear career path and progression. We want to find that person who wants to learn and grow with us and take on more responsibility over the coming months and years.\n\n\nResponsibilities & Duties\nThe best candidates will have at least 12 months of call centre experience and 2 years of Customer Support Experience and ideally the following:\nNative German speaker so you can communicate effectively even in difficult situations with our customers.\nExperience working on a Mac\nExperience using Groove Software or similar\nExceptional Computer skills\nA high attention to detail so that new registrations and document verifications do not end in chaos.\nAbility to stay organised \nCritical thinker and problem solver\nA friendly and professional demeanour\nOutstanding communication skills (spoken and written) - empathy, quick thinking, and strong persuasion skills\nAbility to work quickly under pressure\nAbility to give and receive feedback\nAbility to self manage and prioritise workload, remote work requires a high degree of self-motivation and self-management\nProficient in English as this is the company’s operating language.\n\nDuties:\nCommunicate with customers through various channels (e-mail, telephone)\nAdvise and support users in how they can use our platform\nHandle complaints and feedback\nQuality check new handworker registrations\nVerification of documents such as diplomas, business liability insurance, etc.\nMonitoring of user activities via various internal tools (clean up tags, groove folder structure)\nUpdate manuals and documentation\nLeverage and optimise customer support workflows \nCollect and analyze customer feedback for the product team\nManage Social Media Support Requests\n\nWhat We Offer:\nCompetitive Salary\nBonus Scheme\nFlexible working hours – We believe in a good work-life balance\nEquipment – State-of-the-art technical equipment, including laptop\nClear career development pathway and training\nBi-weekly colleague online coffee chats\nFun and friendly work environment where we don’t take ourselves too seriously, like to get to know each other and support each other.\n\n\nWe are a Swiss company, but offering employment through our German branch. \n \n2020 excluded, we organise annual company retreats where we get to meet each other and also encourage mini-retreats so that people can meet-up in partner cities to work with their colleagues for a day or two.\n \nWe are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We value personal ownership, initiative, open communication, and commitment as well as level-headedness. We should be calm, considered, and thoughtful in our dealings with each other and the world at large and so should you.\n \n\nPlease mention the words **CABLE NURSE COLUMN** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nGermany

PLEASE NOTE THAT WE ARE NOT ACCEPTING ANY FURTHER APPLICATIONS. THANKS FOR YOUR INTEREST!\n\n**The position**\nWe’re looking for someone to join our support team from the Asia Pacific side of the world. You’ll be providing additional coverage for our global customer base. Amazing customer service is one of the most crucial aspects of our business, so you will be absolutely key in helping us keep new and existing customers happy.\n**Your work week will be Sunday to Thursday in your home time zone.** If you have questions about this, just let us know. (We have a pretty generous vacation policy, so you will have time off as well.)\n**What your day-to-day work will look like**\n* Replying to help requests and inquiries via email (we use a customer support system) and occasionally from social media platforms.\n* Helping to keep our Support Centre (internal and external documentation) up to date.\n* Improving our system and interfaces by reporting issues and sharing feedback with the design and development teams.\n* Working with the team on improving our overall customer experience by giving and passing along feedback, sharing your ideas, troubleshooting, etc.\n**Profile of our ideal applicant**\nYou absolutely have to have plus plus English language writing skills. You’ll be writing a lot, and English is our business communication language. (If you happen to speak/write another language, it would certainly be a bonus.) Quite a few of our customers don’t speak English as a first language, so clear communication is really important.\nYou must like people (like, actually like them). No matter how frustrated the customer, you need to be able to understand their perspective and keep working with them to get the problem solved without losing your cool. (It’s the internet, folks aren’t always polite…)\nCuriosity. You don’t have to be the world’s foremost domains expert to work here, but a little curiosity will go a long way in learning the systems and processes and solving problems.\nYou need to be able to work without supervision. This is key. We are a remote team, and while you will have someone on hand for training, questions, etc. initially, there will be times when you’re on your own. We have tonnes of very thorough documentation and escalation channels for bigger issues, but you need to exercise your agency and not always wait for someone to tell you what to do. (In general you will overlap with others in your own and other timezones, so no one gets too lonely.)\n**If you really want to razzle dazzle us, tell us about your:**\n* Knowledge of domains, DNS, and internet plumbing-related topics\n* Previous experience in customer service/support\n* Previous experience in the startup space\n* Experience with Desk.com or similar customer support software\n* Appreciation of pop culture-centric gifs. \n\nPlease mention the words **REAL CHIMNEY JUNGLE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and English jobs that are similar:\n\n $50,000 — $90,000/year\n

Do you enjoy working with customers to find and resolve bottlenecks within complex systems? Do you get bored doing the same tasks every day? Do you get excited coming up with creative solutions to hard problems? Broadway is looking for a master troubleshooter for the fast-paced trading floors of some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix the inevitable glitch on trading systems that are responsible for billions of dollars of notional a day.\n\nThis is not your typical support desk, nor is it for the faint of heart. This is your opportunity to be at the forefront of one of the most exciting areas in financial technology – electronic trading. It requires a geek-meets-adventurer personality that thrives on facing challenges head-on in new and unfamiliar environments. You will be backed up by our world-class team of developers and have an arsenal of diagnostic tools at your disposal.\n\n**Responsibilities:**\n- Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers to systems administrators.\n- Handling pressure-filled situations involving millions of dollars of trades while remaining cool and collected\n- Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.\n- Proactively preventing future problems by coming up with both tactical and strategic solutions\n\n**Requirements:**\n- Must be bilingual in Japanese and English\n- Must be willing to work Tokyo business hours\n- Previous experience in a customer support role - trading support experience is a MUST\n- Strong attention to detail, self-management, initiative, discipline, and follow-through\n- Exceptional problem solving ability\n- Excellent written and verbal communication skills\n- Unrelenting dedication to customer success\n- Familiarity with SQL and databases\n- Bachelor’s Degree - economics, business, or engineering preferred\n\n**Strongly Desired:**\n- Familiarity with at least one scripting or object-oriented programming language\n- Experience working with UNIX/Linux\n\n*Broadway Technology is a leading provider of advanced high-performance financial trading solutions for electronic fixed income markets. Our proprietary software platform is an open, flexible, complete solution for screen and automated trading operations of any size and complexity. We've delivered some of the world’s most advanced trading systems to premier global banks, proprietary trading groups, and hedge funds. Our software manages billions of dollars in transactions across five continents daily. We hire developers who thrive on building the most advanced technology. We take a rapid, methodical approach to development, and we focus on creating solutions that solve our clients’ immediate needs, yet can evolve and scale as needs change. We also believe that creating the best technology is not enough. We have a deep commitment to providing the best service and support in the industry. We partner with our customers to solve the hardest problems they face and ensure they achieve their goals. We are hands-on and solutions-oriented, and we understand that we succeed only when our customers succeed.* \n\nPlease mention the words **WONDER SUBJECT MASS** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Finance, Customer Support and Non Tech jobs that are similar:\n\n $60,000 — $100,000/year\n

We are a medium-sized email service provider, looking for someone to provide helpful technical support. We have customers needing support via our help desk ticketing system (in the majority of cases), and via phone. We have a 24 hour help desk, with staff currently located in New Zealand (where our head office is!), Australia, the USA, the UK, and Spain, and we need an additional support agent to help us cover the North American timezones.\nAs such, you should be located in the USA or Canada, or be a native English speaker in the same timezones.\n\nOur team is generally university educated, and we are ideally looking for someone with excellent written communication skills who achieved high marks within his or her university or tertiary qualification, or has a similar level of ability. Speaking of written skills, you will ideally be the type of person who easily spots written mistakes made by others, such as mixing up the words affect/effect, there/their/they're, less/fewer, its/it's, etc. and you ideally revel in your own ability to communicate in an unambiguous and easy-to-understand manner.\n\nDesired Skills:\n\n* Excellent written communication skills, and the ability to understand sometimes complicated scenarios, and provide well-thought-out written responses.\n* A cheerful, friendly, and patient phone-manner (although most support is written/ticket-based).\n* The ability to work independently, from home, with a reliable/fast internet connection.\n* A good understanding of computers and internet technical issues (e.g. you have heard of IP addresses, etc.) You should be the type of person that non-technical friends ask for 'techy' help.\n* In your application, please provide details of your past employment. Please let us know in your application exactly why you think you would be a great fit for this job. If you have the ability to create a short video introduction of yourself (approx 1 minute) then please do so, and provide us a link. This will guarantee your application will stand out, but isn't a requirement. Having a Linkedin page is also beneficial.\n* Working hours will be 9am to 5:30pm (ideally EST), Wednesday to Sunday, OR Saturday to Wednesday.\n\nWe are an exciting business and have been listed in the Deloitte Tech Fast 500 for the past 5 years. Join us, and further your career in the IT industry, learning and using excellent tools such as Zendesk, Intercom.io, Slack and Asana, and how to support a diverse customer base. The right candidate will also be able to progress his/her career into other fields if so desired. We look forward to hearing from you! \n\nPlease mention the words **JOKE ALLEY SORRY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support, Non Tech, English and Video jobs that are similar:\n\n $50,000 — $100,000/year\n

The roles is a remote working position providing technology support to our clients\n\n• Provide online technical assistance to users reported IT issue / problems (external clients).\n• Support and rectification is provided by the use of online chat and remote access tools.\n• Installation of Applications on clients computer and servers remotely. \n• Technologies supported – Desktops, servers, routers, switches and printers.\n• Must be able to work as a remote worker. \n\nExperience\n• Two or more year’s experience with online helpdesk support \n• Documented remote support, online chat and helpdesk system experience\n• Experience with Microsoft Operating Systems – Win 7, 8, 10 / Server 2003 – 2012\n• Complex fault finding skills (Application / Hardware)\n• Cisco / Netgear /Desktop / Server hardware skills at an advance level\n• Experience with Zendesk and Remote Access tools (VNC/Techinline and TeamViewer)\n• Must have experience with MS SI Autorun and Process Explorer / System Explorer / Hwifo Apps\n\n \n\nPlease mention the words **TOMORROW LAWSUIT DECEMBER** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4xMTU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Non Tech and Microsoft jobs that are similar:\n\n $50,000 — $85,000/year\n