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Global health insurance for freelancers & remote workers
Customer Advisorverified closed
💰 $40k - $70k*
✅ 1,739 applied (14%)
Empire Flippers is also hiring a:
When you first come on board as a Customer Advisor, you will start learning more about our business before jumping into the job. You will be introduced to daily customer service tasks that support our Empire Flippers team. You will become well versed in our phone processes, from how our inbound system works all the way up to speaking to customers and communicating via online chat to give a great impression of Empire Flippers to anyone who makes contact via the site chat function.\nYou might be wondering, though … what will your daily work routine look like once you’re up and going?\nHere is a list of daily tasks we’ll expect from you (though this isn’t an exhaustive list and could change):\nProvide chat support coverage M-F - two shifts to be filled:\n8am - 5pm EST or 5pm - 2am EST\nHandle outbound calls. This may include discussions with potential buyers or sellers who want to understand how our process works.\nIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.\nProperly handle escalating unresolved queries to the next level of support.\nBuild sustainable relationships and engage customers by taking the extra mile.\nCreate tickets and provide general support work in Zendesk as needed.\nUpdate customer data and produce activity reports as needed.\nPreserve and grow knowledge of Customer Advisor procedures, recommending process modifications or improvements as needed.\nCommunicate with colleagues via Slack messaging application.\nAttend weekly team calls via Zoom.\nReview documents sent by customers.\nOther duties as assigned. \n\nBe sure to mention the words **SILK VAULT ORANGE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Customer Support, Customer Service and Non Tech jobs that are similar:\n\n $40,000 — $70,000/year\n \n\n#Location\n🌏 Worldwide
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