Remote Customer Support + Ecommerce + Health Jobs

We're seeking a talented Customer Support Representative to join our team on a full-time basis. You will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.\n\n## What You'll Be Doing\n* Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.\n* Developing and maintaining a strong rapport with customers, both new and current.\n* Work alongside our marketing team to create effective campaigns.\n* Utilize our support system to track and document all activities and reports.\n* Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.\n* Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.\n\n## Requirements\n* Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.\n* Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n* Ability to interact with customer teams at various levels of technical and non-technical depth.\n* Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.\n* You flourish in a high-growth tech environment and adapt well to change.\n* Passionate self-starter with a drive to win.\n* Strong technical skills or the ability to learn quickly.\n* Excellent written and verbal communication skills.\n* Proficiency in Google Docs or Microsoft Office.\n* Software as a Service (SaaS) experience is a plus.\n* Experience in eCommerce is a plus.\n\n## Benefits\n* Base Salary + Commission + Bonus.\n* Work from anywhere in the world.\n* Loose vacation policy.\n* Flexible work hours. \n\nPlease mention the word **CONSUMMATE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\nLATAM - REMOTE

# Description\nAt Cogsy, we're creating simple yet powerful action-taking tools that promote operational excellence for DTC brands.\n\nWe're a smart and calm, fully remote team that's passionate about making a lasting impact on the future of retail operations. We're energized by creating a team culture where each individual brings their full self to work each day.\n\nWe're looking for an experienced **Customer Success Manager** to be our first customer-facing hire. If you were to join Cogsy today, you'll work closely with our existing and new customers to build a world-class customer-centric organisation.\n\nYou're likely a good fit for this position if you:\n\n* Are energized by [our values](https://cogsy.com/about/).\n* Have a high level of empathy and love helping others thrive.\n* Want to work with customers from initial demo to onboarding and all the way through a long-term relationship.\n* Take action and pay attention to detail.\n* Have superior communication and organization skills.\n* Are self-motivated and feel comfortable working effectively in a 100% remote environment.\n* Confident when it comes to taking risks, trying new things, and learning from failure.\n* Have full-time availability and want to be a key player on our team for the long-haul.\n\n# Requirements\nYou will be responsible for the complete journey of a Cogsy customer: from initial demo to onboarding to nurturing a successful long-term relationship.\n\nWhen you join our team, you will:\n\n* Jump onto demo calls for high-value prospects that express an interest in Cogsy.\n* Help the product & engineering team determine implementation requirements for prospects that require specific help.\n* Lead the onboarding of new customers to set them up for success.\n* Assist in developing systems that ensure the highest level of customer success and happiness.\n* Support our partners' enablement so they are confident to refer Cogsy to their prospects and customers.\n* Be a customer advocate, where you can find insights in your conversations with customers and help the product team optimise for greater customer success.\n* Be comfortable with change. Your day-to-day responsibilities will look different depending on current projects, and you’re okay with variability.\n\nIt's important to us that the person we hire can thrive and be successful in this role. Reflecting on your past experiences:\n\n* You have extensive experience in a Customer Success or Sales role for another B2B SaaS company (with a SMB & mid-market focus).\n* You are energised about hosting demos for new prospects and taking on a light sales role too.\n* Bonus if you have ecommerce / DTC experience.\n\nThis is a remote position and you can work from wherever. It is however important that we maintain connectedness as a team and have sufficient time for synchronous work too. We'd prefer team members that are on EST (or +- 2 hour difference) or work on those schedules, as that means that there is 3-4 hours overlap for the whole team every day.\n\n# Benefits\n* True flexible work: Work whenever and wherever your work best, taking into account some overlap time every day to stay aligned as a team.\n* Trust-based autonomy. You’re the expert in your domain. We trust you to solve challenges the way you feel is best. Count on the rest of the team to support you when you need, but never micromanage you.\n* Diverse team: You’ll be working with a diverse team from a range of countries and backgrounds. Making Cogsy an inclusive workplace is a top priority.\n* We are a life- and family-first company that seeks meaningful experiences outside of work and we endeavor to help our customers do the same.\n* Monthly learning and wellness allowance. Buy books, pay for your yoga class or get a Calm subscription for greater mindfulness. We’ll cover whatever helps you develop as an individual and become the best you.\n* Paid for retreats: Once global travel is open again, we'll do week-long team retreats in fun locations.\n* Flexible holiday policy: Take time off whenever you need to recharge or attend to other matters. The team will hold you accountable to taking a minimum amount of time off in any rolling 12-month window.\n* Parental leave for those individuals that plan to discover the joys of having (more) children.\n* Health insurance (powered by Safety Wing) tailored for remote team members, whether you're at home, traveling or being a nomad.\n\nDoes this sound like you? Want to be part of a self-motivated, empathetic, nimble team working to build something big? If that sounds like something you want to be part of, we want to hear from you.\n\n**Our transparent application process:**\n1. Submit your application: Follow the steps to complete the online application and respond to the application questions. We encourage candidates to read our values carefully to get to know our company and how we work together.\n2. Application review: You’ll always hear back from us – we manually review and respond to every candidate’s application. We try to respond with 1-2 weeks.\n3. Asynchronous interview: Once your application has passed an internal review, you’ll be invited to an asynchronous interview. This should take no more than 15 mins of your time.\n4. Live interview: Once we’ve evaluated your asynchronous interview, you may be invited to a live interview with Adii (CEO).\n5. Test project: You will be requested to complete a test project that highlights your technical capabilities and communication skills. This is a paid project and usually takes 2-3 hours to complete.\n6. Decision: For the successful candidate, we'll make a written offer which can be signed electronically. \n\nPlease mention the words **SATISFY TUNA TRACK** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $80,000/year\n
\n\n#Benefits\n ⏰ Async\n\n
\n\n#Location\nWorldwide

Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like [WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Comfortable writing and publishing customer facing documentation\n* Familiar with HTML / CSS / JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience with PHP, or another programming language\n* Experience in a Technical Writing role\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Writing technical documentation and other content so customers can help themselves\n* Documenting and optimizing our support process to improve customer satisfaction\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/working-at-skyverge/))\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/9C86F2EAF1/). We're excited to meet you! Applications accepted through **August 14th.**\n\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **ARRIVE SWAP ERROR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to CSS, HTML, Customer Support, Non Tech, English, Marketing and Ecommerce jobs that are similar:\n\n $50,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like[ WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 35 people distributed all over the world.\n\n\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\n\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n\n\n**You should be:**\n\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n\n* A self-starter, capable of working independently \n\n* Dedicated to constant experimentation & learning\n\n* Familiar with HTML / CSS\n\n\n\n**Bonus points if you also have:**\n\n* Experience with WordPress\n\n* Experience with WooCommerce (or other eCommerce platforms)\n\n* Experience with PHP, JavaScript, or another programming language\n\n* Experience writing and maintaining documentation\n\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n\n\n**You’ll be responsible for:**\n\n* Assisting customers by troubleshooting technical problems and escalating as needed\n\n* Answering pre-sales questions and other feedback from customers\n\n* Documenting and optimizing our support process to improve customer satisfaction\n\n* Writing technical documentation and other content so customers can help themselves\n\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n\n\n**Why you’ll love working with us:**\n\n* Kind, wonderful teammates that enjoy their work as much as you do\n\n* Competitive salary\n\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\n\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/6DBFFC379A/). We're excited to meet you! Applications accepted through **May 22nd.** \n\nPlease mention the words **LITTLE UPGRADE NEPHEW** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ecommerce, Wordpress, Customer Support, Non Tech, English, HTML and Marketing jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience writing and maintaining documentation\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and[ apply here](https://apply.workable.com/skyverge/j/B6932CB2B7/). We're excited to meet you! Applications accepted through **March 13th.**\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **HARD HOSPITAL MELODY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to CSS, HTML, Wordpress, Customer Support, Non Tech, English, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 🏔 Company retreats\n\n
\n\n#Location\nWorldwide

Description:\nAs a technical support specialist, problem-solving, clear-communication, and tech savviness are your strongest traits! You will be the voice of CartStack's support channel (email, chat, & phone) in your quest to WOW customers by exceeding their expectations :)\n\nCartStack is a growing SaaS startup that offers a cart & visitor abandonment solution for e-commerce and reservation websites. Our mission is simple…. Be known as the most powerful visitor abandonment recovery solution in the world! \n\nCheck out our company values page here - http://www.cartstack.com/values/.\n\n\nBenefits:\n* Remote work and flexible schedule (save a couple thousand dollars a year in commuting costs and 100+ hrs each year)\n* We genuinely care about our employees/contractors and their happiness in their every day work\n* Chance to step in and have a big impact on a growing SaaS company\n* A fun, relaxed company culture (Skype happy hours every month!)\n* Annual team trip where we meet in person for work and fun!\n* We focus on learning and personal/career growth ($100/mo budget for learning / books / courses)\n* Competitive compensation (w/ opportunity for growth related bonuses)\n* When (and if) you transition to a full-time employee you would receive health and dental insurance + some other perks\n\n\nSo, sound like an awesome fit for you? If so, we'd love to hear from you!\n\n\n# Responsibilities\n * Respond to and resolve customer questions via livechat and email (and every once in awhile, phone)\n* Review new customer's websites to make sure our tracking code (javascript snippet) is integrated properly (you will need to be proficient with HTML and basic JavaScript)\n* Pro-actively helping new trialers get onboarded with their new accounts\n* Assist in developing first-class content for our help docs website\n* Review existing customer accounts for any issues or possible account optimizations\n* Reach out to customers about referrals and testimonials\n* Come up with and execute random acts of kindness for our customers :)\n\nThis is a contract to full-time hire position. We would like you to start out with a 90 day contact and if we are a good fit for each other, we'll move into a W2 position + benefits (for US based employees). \n\n# Requirements\n* You must be self-motivated, detail-oriented, empathetic, and passionate about about helping people\n* You love to solve complex, technical issues\n* 1 + years of customer support experience (Bonus if it's for a SaaS company!)\n* Foundational understanding of HTML and JavaScript\n* Experience working in a remote environment\n* College educated\n* Fantastic writer and communicator\n* Access to high-speed internet \n\nPlease mention the words **GLIMPSE JUNIOR DOVE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, SaaS, Ecommerce, Full Time and Customer Support jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 🦷 Dental insurance\n\n
\n\n#Location\nUnites States, Canada

Platform.sh is a groundbreaking cloud hosting and development tool for web applications.\nThough young, we have become a major player in ecommerce and we recently helped launch Magento Enterprise Cloud Edition and the Sensio Cloud on Platform.sh technology.\n\nWe are an award-winning team of hard-core hackers who want to revolutionize the way that developers and agencies build and deploy web applications. We’re mostly distributed, but we meet up daily in cyberspace, and occasionally in Paris, France. We value enthusiasm, team spirit, and a constant desire to expand personal knowledge and contribute to the community. We provide a multi-cultural, casual and balanced work environment. \n\nOur Account Managers are the ambassadors for the Platform.sh brand. They know the intricate needs and challenges of the customers in their portfolio and deeply care about their success. They lead communications in times of change or problem resolution, and foster a healthy working relationship with the customer.\n\nMission : \n\nSales activity for existing customers:\n\n- ensure renewal of contracts, including up and cross sells\n- report on renewal activity\n- liaise with sales team when necessary\n\nCustomer care: \n- be involved in the customer’s journey from on-boarding to continued partnership\n- monitor and measure Customer satisfaction (eg. Net Promoter Score) through regular health checks\n- coordinate the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations\n- solve conflicts and concerns that were not solved at Customer Support level\n- build and manage workflows for handling complaints\n\n\nTechnical Skills : \n\n- SaaS business acumen \n- relational and negotiation skills\n- ability to effectively prioritize and escalate customer issues as required\n- ability to learn and assimilate technical information quickly\n- fluent written and verbal English\n- basic knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n- basic knowledge of web development workflows and tools (git, CI tools)\n- knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)\n- knowledge of cloud services (AWS, Azure)\n\nSoft Skills : \n\n- customer orientation\n- sense of service\n- energetic and self-motivated\n- communication and listening skills\n- analytical, problem solving and troubleshooting expertise\n- organization \n- pragmatism\n- capacity to work remotely in an international fast growing environment\n- high degree of ownership over one’s work \n\nPlease mention the words **RIDGE REMEMBER EXCITE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, SaaS, Ecommerce, Customer Support, Executive, Web Developer and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n