This job post is closed and the position is probably filled. Please do not apply. Work for JivoChat and want to re-open this job? Use the edit link in the email when you posted the job!
JivoChat is a fast-growing global start-up. We are 100% committed to developing the best communication solutions for online business owners to increase their sales and customer retention. Founded in 2012, JivoChat is now one of the biggest names in the segment with almost 200 000 active users around the globe!\n\nWe are looking for a Customer Support Specialist to work with our customers from North America.\n\nResponsibilities:\n\n* Provide customer support via chat, email and phone\n* Help customers solve their problems with the setup, implementation and operation of our products\n* Interact with colleagues, come up with ideas on how to improve our current workflow\n* Create knowledge base articles, instructions and supporting documents for our clients\n\nWho you are:\n\n* You love people\n* You are naturally patient, client-oriented and helpful\n* You are fluent in written and spoken English (upper-intermediate or above)\n* You know the basics of HTML, CSS and JavaScript\n* You have the general understanding of how network protocols, IP telephony and websites work\n* You can find common application errors using browser console\n* You are available to work from 8 am till 5 pm, Monday - Friday (GMT-3)\n\nIf you lack some of the mentioned technical skills, but you are a fast learner with great communication skills and passionate about technology, please feel free to apply anyway.\n\nWhy you’ll love working with us:\n\n* Highly collaborative, 100% remote team\n* Teammates from all over the world\n* Annual retreat when we all get together and have fun \n\nPlease mention the words **VAGUE WHALE JUNK** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$10,000 — $20,000/year\n
\n\n#Location\nLATAM and US TIME ZONES
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Paperform and want to re-open this job? Use the edit link in the email when you posted the job!
#### We are looking for a full-time Customer Success Specialist on a US timeline, based in California (must be a Californian resident for tax purposes) to work from 7am to 3pm Friday to Tuesday. \n\nWe’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of Paperform's Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we need a candidate who is able to build a rapport with our user-base and carries on our solid reputation for excellent customer support.\n\nDay to day, you’ll be supporting our users, improving and creating educational resources, working closely with our Product and Growth Teams, and contributing ideas to innovate our approach to support. \n\nThere will be significant ongoing opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. This role lends itself to progression into tech and product work. We’ll help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.\n\nAn ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights. \n\n\n### Responsibilities:\n* Conducting live chats with users and leads: answering and troubleshooting, assigning/escalating tickets, and being the face of Paperform.\n* Reviewing, editing, and creating resources (help docs, templates etc.).\n* Reporting on customer feedback, feature requests, and anything else support related.\n* You’ll work on cross-functional projects with Tech/Product, Growth, and Operations. \n\n### Important Skills \nWe are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are:\n\n#### Tech Skills: \n* Excellent at troubleshooting and resolving complex problems, especially with Excel-style calculations\n* Sound knowledge of HTML and CSS\n* Basic understanding of support apps, like Intercom, and other tools like Google Drive, Notion, Slack, Asana\n* Programming skills will give you an edge for this role, and also open the potential for you to work with Product. \n#### Other Skills:\n* Communications: you’ve got to be able to communicate complex concepts in simple terms, and to quickly build a rapport with customers. \n* Self Starter / Self learner: take ownership of their role, and drive it to completion with minimal supervision. \n* Team Player: while being self-motivated, illustrate the ability to collaborate with multiple stakeholders and work efficiently in a team. \n* Adaptable to Change: Possess the ability to adapt quickly to new circumstances and situations. \n\n### You’re a good fit if you:\n* Love tech and pick up new products quickly.\n* Can’t sleep if you know there’s a better way of doing something, or a way to solve a problem.\n* Try everything in your power to solve an issue before assigning it to someone else.\n* Communicate well through tools like Slack, Asana, email, and video conferencing tools.\n* Enjoy moving super fast on tasks, and loath death by meetings.\n* Take ownership of your work, and can manage projects and work to deadlines.\n* Have a high level of spoken English.\n* Have strong attention to detail and can spot a typo from a mile away.\n\n### What we offer:\n\n* Work from your home. We’re a global team and we’re remote-first.\n* 4 weeks PTO. Family and your health come first, and we encourage our Team to take regular breaks.\n* Paid parental leave.\n* We want to ensure you have all the equipment needed to do your job well. We’ll provide you with the tech, software, and professional development costs you need. We’ll also provide a monthly stipend to cover off desk hire in a space of your choice.\n* We cover all costs of company travel, including our retreat which is in Sydney, Australia. \n* We give you the opportunity to work alongside everyday folks who need help getting across the latest tech - our work is meaningful and rewarding. \n* We give each of our Customer Success Team “project time” to work on an area of the business they have an interest in, including opportunities to work with Tech on product dev and debugging. \n* We are extremely transparent about how we run Paperform as a successful bootstrapped SaaS company - we meet a few times a month to go over how the business is doing an share what we’re learning with the entire Team.\n\n\n**What happens after you apply?**\n\nWe'll ask you to do a short test as part of your application. If that goes well, we’ll invite you to interview. \n\nWe receive a high volume of applications for every role we post - please be patient as we review and give every candidate the attention they deserve. Unfortunately, we won’t be able to answer every application we receive; if you don’t hear from us within the next 2 weeks, your application has been unsuccessful on this occasion. We encourage you to keep an eye out for upcoming roles in the future. \n\nPlease mention the words **SCRUB CUTE CRATER** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$40,000 — $60,000/year\n
\n\n#Location\nCalifornia
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Administrate and want to re-open this job? Use the edit link in the email when you posted the job!
**About Administrate**\nAdministrate is a training management platform used by hundreds of companies around the world to plan, design, deliver, and measure learning and development for their employees and customers. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administrating programs.\nOur platform has evolved a lot in recent years, taking us up market, squarely into the enterprise tech space. We’re delighted with the success we’ve experienced so far, and we enjoy working together.\nPart of our mission is to create the Ultimate Human Organization – how we work matters to us as much as what we produce. We take the task of building our team seriously and aim for the best possible, mutual fit. We look forward to bringing on the next A player soon. If you think that might be you, please apply.\nOur U.S. office is in beautiful Bozeman, Montana, joining forces with our headquarters in Edinburgh, Scotland, and an office in Beirut, Lebanon.\nWe are a fast growing, energetic company, with an established global customer base, a solid core team, and a clear vision. And, we’re looking for a new Technical Support team member. This role will be US based either from Bozeman or remotely.\n**About You**\nYou love a challenge and want to be the best. You take pride and ownership in everything you do, and you love helping people achieve their goals.\nYou’re a great communicator and don't mind jumping on the phone to follow up on that well crafted email you previously sent. You have a great technical mind and love digging into the details of something, discovering the reasons behind why something isn't working, fixing it, and communicating that well to others, especially customers. People want to work with you. At work you adhere to high standards, take input, provide input, and wrestle with problems until they're solved cleanly. You enjoy working on a very creative team in a collaborative fashion, and you're not afraid to suggest improvements on how the team could do a better job.\nYou love to work with smart, creative people and hate mediocrity. Small teams, dynamic organizations, and flexible working environments are what you thrive in. Bureaucracy is for someone else who likes wasting time and effort.\nYour work day goes by quickly and you leave at the end of the day with a smile on your face.\nYou hate bad customer service. You love going the extra mile and experiencing outstanding support, and it bugs you that these interactions are more rare than they should be. You know deep down you could do better and you're not afraid to speak up if you think something isn't working and badly impacting customer experience.\n**What You'll Do**\nYou’ll love our customers and help them be successful. Specifically, you will work as one of the core members of our help desk as the front line of technical support for the company. You’ll work closely with our sales, support and training teams to make sure our customers get what they need, when they need it. You will be a major part of the brand our customers experience, and you'll help provide feedback to our product, account management, sales, and marketing teams.\nYou’ll have an open mind and are willing to learn our systems quickly. You will take advantage of our career development track and own your career progression within Administrate. Opportunities abound.\n**What You’ll Need**\n*Excellent written and verbal communication skills./\nA passion for transformative, meaningful, simply outstanding customer support./\nGreat problem solving skills, in particular technical problem solving./\nExperience in troubleshooting web-based software, with a working knowledge of web protocols, HTML, CSS, and JavaScript/\nAn understanding of structured data (XML, JSON, relational databases) and ability to run SQL queries is highly desired.\nExposure to REST APIs is highly desired./\nKnowledge of the software development lifecycle is highly desired./\nA desire to quickly and efficiently work through problems but also be able to identify patterns that may emerge, take ownership and ensure issues are resolved for the long term benefit of our customers./\nA desire to learn quickly and deeply about a wide range of issues, and a drive to continually improve./\nA very strong work ethic, with a track record for getting things done in a high pressure, time sensitive environment./\nExperience of working in a similar customer focused remote support role is desired but not essential.*\n**What You'll Get**\n*Enjoy working as part of a talented team where everyone’s input is valued/\nAn unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!/\n22 days paid vacation per year/\nGreat tools – MacBook, 27” monitor, mechanical keyboard etc/\nFlexible working schedule/\nHealthcare, Vision & Dental, FSA/\n401k retirement plan with company match/\nLife and Accidental Death and Dismemberment Insurance* \n\nPlease mention the words **IDENTIFY SWITCH SOLID** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nUnited States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for JivoChat and want to re-open this job? Use the edit link in the email when you posted the job!
JivoChat is a fast-growing global start-up. We are 100% committed to developing the best communication solutions for online business owners to increase their sales and customer retention. Founded in 2012, JivoChat is now one of the biggest names in the segment with almost 200 000 active users around the globe!\n\nWe are looking for a Customer Support Specialist to work with our customers from North America.\n\nResponsibilities:\n\n- Provide customer support via chat, email and phone\n- Help customers solve their problems with the setup, implementation and operation of our products\n- Interact with colleagues, come up with ideas on how to improve our current workflow\n- Create knowledge base articles, instructions and supporting documents for our clients\n\nWho you are:\n\n- You love people\n- You are naturally patient, client-oriented and helpful\n- You are fluent in written and spoken English (upper-intermediate or above)\n- You know the basics of HTML, CSS and JavaScript\n- You have the general understanding of how network protocols, IP telephony and websites work\n- You can find common application errors using browser console\n- You are available to work from 8 am till 5 pm, Monday - Friday (GMT-3)\n\nIf you lack some of the mentioned technical skills, but you are a fast learner with great communication skills and passionate about technology, please feel free to apply anyway. \n\nWhy you’ll love working with us:\n\n- Highly collaborative, 100% remote team\n- Teammates from all over the world\n- Annual retreat when we all get together and have fun \n\nPlease mention the words **ENJOY RESIST LAB** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nLATAM and US time zones
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
# About the Company\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of Done For You services, to help them succeed in building their online platforms and businesses.\n\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n# Your Impact\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n* A typical day will generally look like this\n* Provide support via live chat, forums, tickets, and one-on-one screen-share sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n# Required Skills & Experience\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 – 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important.\n* Bonus Skills & Experience\n* Previous phone support experience\n* Experience working with BuddyPress\n\n\n\n# Compensation & Benefits\n* Competitive Salary\n* Work from Anywhere\n* Be part of a fast growing startup and create impact\n* Work with a global team spread over 11 countries \n\nPlease mention the words **BUS MYSTERY FLEE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Location\nWorldwide
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for SomewhereWarm and want to re-open this job? Use the edit link in the email when you posted the job!
Hey there 👋 \n\nWe are **SomewhereWarm** — a tiny, support-driven software team behind some of the most sought-after WooCommerce plugins in existence. \n\nWhat drives us? Helping new entrepreneurs see their ideas grow and succeed with WooCommerce. What unites us? The courage to measure success not only through numbers; but through our capacity to learn, grow, and re-invent ourselves.\n\nWe know what it takes to write great software, and take pride in how our [customers talk about our work](https://woocommerce.com/vendor/somewherewarm/). But there is still a lot to build and learn — and we need your help to make it happen.\n\nAre you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you're in luck: We are looking for a Customer Support Engineer to join our happy, calm crew!\n\n\n**THE JOB**\n\nAs a Support Engineer at SomewhereWarm, you will be responsible for providing an amazing support experience to our customers. You will:\n\n* Help WooCommerce merchants succeed with our software using HelpScout.\n* Walk the fine line between user “wants” and needs, keeping an eye out for trends and valuable product insights.\n* Use critical thinking to identify and investigate bottlenecks and bugs.\n* Validate new features and fixes, and suggest improvements.\n\nYour [role](https://somewherewarm.com/pillars-of-support/) will often require you to solve tricky riddles that go far beyond basic troubleshooting: To succeed, you will need:\n\n* some hands-on experience with front-end development; combined with \n* a deep understanding of what it takes to build trust and empathize in writing. \n\nOn your first few weeks with us, your new teammates will guide you through a training plan that has been designed to help you get up to speed with our products and operating procedures. In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:\n\n* Learn more about front-end development and testing.\n* Help us refine our customer-driven culture.\n\n\n**YOU**\n\nWe are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:\n\n* possess native-level fluency in written English;\n* understand how to build trust through clarity and empathy in writing; and\n* are comfortable with written, asynchronous communication and self-directed work.\n\nOn a technical level, you:\n\n* understand how the web works and are comfortable with its core technologies;\n* have some professional front-end development experience; and\n* are not intimidated by your browser’s Developer Tools.\n\nBonus points if you have:\n\n* previously supported a software product;\n* worked with WordPress and WooCommerce.\n\n\n**SOMEWHEREWARM**\n\nAt SomewhereWarm, we support a life well-lived, at work and away from it. We value autonomy and trust, and are passionate advocates of remote work. If you like the idea of joining a team to work and grow with, and not for, then [Ilia, Jason, Maria, Chris and Manos](https://somewherewarm.com/about/) would love to hear from you!\n\nWe offer:\n\n* a flexible leave policy (paid up to 4 weeks/year);\n* your own learning and development fund;\n* top-of-the-line Apple hardware;\n* a calm atmosphere and laid back attitude that encourages you to do — and to be — your best;\n* the freedom to work from: a) home, b) your favorite coffee shop, c) a sunny beach, or d) our awesome office space in Athens, Greece.\n\n\n**A DAY AT WORK**\n\nWondering what it’s like to work with us? Here’s how a day in your new life might be:\n\n* 09:30 AM — You wake up at home and grab a coffee or snack.\n* 10:10 AM — You review your e-mail, check Slack for new messages from the rest of the team, and then join everyone for the team’s virtual stand-up.\n* 10:20 AM — After getting looped in on the team’s status, you open HelpScout and scan new tickets for issues or questions that might need immediate action. Then, you continue working on tickets that you handled during the previous day.\n* 11:00 AM — For the next couple hours, you help WooCommerce store owners and developers get the most out of our products. From assisting with new setups to solving complex technical riddles, there’s always a new challenge to overcome, every day!\n* 13:00 PM — A teammate has written a small CSS customization for a customer and needs a sanity check from you! You review the request and the snippet together, and then share it with the customer.\n* 13:30 PM — A bugfix that you’ve been waiting for is ready! First, you confirm that automated tests are passing. Then, you build a patched, pre-release version of the plugin and share it with the customer.\n* 14:00 PM — The support queue is cleared, so you decide to take a break for a couple hours and do some more work later. Before logging off, you quickly write a note about a feature request you’d like to discuss at the team’s product hangout.\n\nLater, you grab your laptop again to work on a few more tickets — or perhaps you dust off your writing skills to help the team ship a major release: You review/update documentation, or write about a new feature in our blog.\n\nSounds interesting? Apply! \n\nPlease mention the words **CREW FOSTER CLAW** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
$35,000 — $45,000/year\n
\n\n#Benefits\n
⏰ Async\n\n
\n\n#Location\nEurope
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for SkyVerge and want to re-open this job? Use the edit link in the email when you posted the job!
Howdy 👋 We’re the folks at [SkyVerge](https://www.skyverge.com/), where we build products (like [WooCommerce Memberships](https://woocommerce.com/products/woocommerce-memberships/) and [Jilt](https://jilt.com/)) that help over 100k+ eCommerce brands grow and manage their businesses. Our team is 100% remote, with 36 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Comfortable writing and publishing customer facing documentation\n* Familiar with HTML / CSS / JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience with PHP, or another programming language\n* Experience in a Technical Writing role\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and logging detailed issue reports for the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Writing technical documentation and other content so customers can help themselves\n* Documenting and optimizing our support process to improve customer satisfaction\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/working-at-skyverge/))\n\nCurious to learn more? Read our full position overview and [apply here](https://apply.workable.com/skyverge/j/9C86F2EAF1/). We're excited to meet you! Applications accepted through **August 14th.**\n\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **ARRIVE SWAP ERROR** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to CSS, HTML, Customer Support, Non Tech, English, Marketing and Ecommerce jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
🏔 Company retreats\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for BuddyBoss and want to re-open this job? Use the edit link in the email when you posted the job!
**About the Company**\nAt BuddyBoss, we help organizations and individuals sell courses, memberships and build online communities. We are passionate about helping our customers succeed. We provide them with the web technology, mobile app technology and a range of “done for you” services, to help them succeed in building their online platforms and businesses.\nWe have strong work ethics, we love to build cool stuff and we have a strong focus on our customers’ experience. \n\n**Your Impact**\n* Working in our customer support team means that you will be the face of our company. On each interaction, you will have the opportunity to provide a world-class experience for our customers. This is what our customers will remember of our company. \n* You will embrace change and keep a positive attitude when faced with a challenge while you work on solving the issue either autonomously or collaboratively with other team members. \n* Our customers are launching their online platforms and businesses to create an impact of their own. Your role is to help them reach their goal in a smooth and effective way. Every problem you solve helps our customers create success for their own audience. \n\n**A typical day will generally look like this**\n* Provide support via live chat, forums, tickets, and one-on-one screenshare sessions. Make quick tutorial videos to send to customers. Work on a small development task for a customer. \n* Help customers use our web and mobile app products. \n* Troubleshooting, investigating, and creating detailed bug reports.\n* Building a community of support by sharing knowledge and helping team members around the world.\n\n\n**Required Skills & Experience**\n* You have good experience with WordPress, HTML5, Javascript, CSS3 and responsive design. \n* You have good knowledge in PHP and object oriented programming.\n* You have a basic knowledge of Linux Command Line.\n* You have experience working with Git or other version control systems.\n* You are passionate about web technology and you actively stay up to date with the latest trends and techniques in web development and customer support.\n* You have ideally, 1-2 years experience working in technical support or a customer service position. \n* You have the ability to quickly and effectively troubleshoot, analyze and identify issues and solutions. You can work autonomously to come up with the right solution for our customers. You also work well with peers to collaboratively find a solution to issues faced by customers. \n* You have strong written and verbal communication skills. You are fluent and articulate in the English language. You can accurately type 40 - 60 words per minute. You know how to establish a professional, friendly, and empathetic dialogue with customers.\n* You know how to multitask and handle multiple requests at once with effective prioritization. \n* You enjoy working with a team, and you demonstrate a willingness to share your knowledge with your peers and other team members. \n* You care about our customers and leave them feeling understood and helped on every interaction. \n* You can adapt to change. Our company is changing and growing fast, and who knows what skills will matter most tomorrow. Flexibility is important. \n\n\n**Bonus Skills & Experience**\n* Previous phone support experience\n* Experience working with BuddyPress\n \n\nPlease mention the words **DOG ZOO PIPE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, PHP, Git, Engineer, Wordpress, Customer Support, English, Mobile and Linux jobs that are similar:\n\n
$67,500 — $115,000/year\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for SkyVerge and want to re-open this job? Use the edit link in the email when you posted the job!
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 34 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a suite of WordPress plugins for WooCommerce, and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience writing and maintaining documentation\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our product, engineering, and marketing teams identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 28 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out [our team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and[ apply here](https://apply.workable.com/skyverge/j/B6932CB2B7/). We're excited to meet you! Applications accepted through **March 13th.**\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **HARD HOSPITAL MELODY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to CSS, HTML, Wordpress, Customer Support, Non Tech, English, Marketing, SaaS and Ecommerce jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
🏔 Company retreats\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Episerver and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 404 3 years ago
\nIdio an Episerver Company is a VC-backed SaaS business whose primary goal is to improve the sales pipeline of its clients using on-demand recommendations uniquely personalized to each visitor. Following significant growth over the last few years the business is expanding, and looking to increase the size of the technical support team. That’s where you come in!\n\nWe are looking to bring on a remote mid to senior level developer with a solid understanding of browser-based JavaScript and deployment best practices. You would be joining as the senior member of a small team with the aim of decreasing the time taken to turn-around tasks through both sharing of technical expertise and direct contributions to the codebase. There’s a lot of freedom to the role for the right candidate with potential to reform how code is built and shipped within your team, as well as branching out into other aspects of the product and company with opportunity for advancement.\n\nYou would also be responsible for assisting with general problem diagnosis and triage, and escalating tasks to the appropriate team when outside your team’s purview. This would consist of collaborating with both the core engineering team and R&D dept. In addition you would be working closely with the non-technical accounts team, to resolve client issues together in order to meet SLA requirements. \n\nThere would also be occasional visits to our office in Midtown Manhattan on an as needed basis. \n\nAs a Senior Javascript Technical Support Engineer you will:\n\n • 5+ years of experience in a software development role \n\n• Expert knowledge of Web technologies, HTML, CSS and Javascript \n\n• Excellent problem solving and communication skills \n\n• Attention to detail \n\n• Good time management skills\n\n• Previous experience in a (Level 3) support role \n\n• Experience of JavaScript deployment/transpilation pipelines and/or deployment \n\n• Familiarity with ticket management systems \n\n• MSc/BSc degree in IT/CS or relevant field \n\n• Experience in the MarTech / Analytics industry \n\n• Scripting knowledge (Python, Bash/Sh, Perl, Ruby) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Senior, Engineer, Customer Support, CSS, Sales and SaaS jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for SkyVerge and want to re-open this job? Use the edit link in the email when you posted the job!
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 27 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about [our last adventure in Scotland!](https://www.skyverge.com/blog/skytrip-2019-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our full position overview and apply via the link below. We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **MAZE CASTLE BRING** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
🏔 Company retreats\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for SkyVerge and want to re-open this job? Use the edit link in the email when you posted the job!
Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.\n\nWe’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.\n\nYou’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you'll likely get your hands dirty with a little bit of everything. \n\n**You should be:**\n* Excited to be on the customer’s team -- you’ll need to understand and empathize with their problems before you start fixing things\n* A self-starter, capable of working independently \n* Dedicated to constant experimentation & learning\n* Familiar with HTML, CSS and JavaScript\n\n**Bonus points if you also have:**\n* Experience with WordPress\n* Experience with WooCommerce (or other eCommerce platforms)\n* Experience supporting SaaS products\n* Experience with PHP / Ruby (or other programming languages)\n* Native-level fluency in a language other than English (We love being able to support customers in their native language!)\n\n**You’ll be responsible for:**\n* Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed\n* Answering pre-sales questions and other feedback from customers\n* Documenting and optimizing our support process to improve customer satisfaction\n* Writing technical documentation and other content so customers can help themselves\n* Helping our engineering & product teams to identify areas where we can improve the customer experience\n* Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need\n\n**Why you’ll love working with us:**\n* Kind, wonderful teammates that enjoy their work as much as you do\n* Competitive salary\n* Annual company retreats (read about our [last adventure in Lake Tahoe!](https://www.skyverge.com/blog/skytrip-2018-recap/))\n* Fantastic benefits: 27 days paid time-off, full health insurance (medical, dental, and vision), retirement contributions, paid parental leave, and more!\n* Transparent culture (check out our [team wiki](https://hq.skyverge.com/))\n\nCurious to learn more? Read our [full position overview and apply here](https://skyverge.workable.com/jobs/1016363). We're excited to meet you!\n\n*We support workplace diversity and do not discriminate on any protected class. We believe when we work together as a team of different views, experiences, and ideas, we can build amazing things.* \n\nPlease mention the words **BOIL ACROSS SYMPTOM** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, HTML, Customer Support, Non Tech, English, PHP, Ruby, Marketing, SaaS and Ecommerce jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
🏔 Company retreats\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Crossover and want to re-open this job? Use the edit link in the email when you posted the job!
\nVersata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\n\nWe're running an Online Hiring Tournament on May 19th to hire L2 Customer Support Architects ($60K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week.This is a 100% remote, full-time role.\n\nThis position is with Versata or one of its affiliated companies.\n\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* 5 years, as a support agent in a high-volume contact center.\n\n* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages\n\n* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\n\n\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Architecture, Java and CSS jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Crossover and want to re-open this job? Use the edit link in the email when you posted the job!
\nVersata takes an unorthodox approach to hiring in an attempt to improve the candidate experience by expediting the hiring process through an innovate online hiring tournament. Candidates will receive an offer as soon as the day of the event should they be successful.\n\nWe're running an Online Hiring Tournament on April 28th to hire L2 Customer Support Architects ($60K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week. This is a 100% remote, full-time role.\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* 5 years, as a support agent in a high-volume contact center.\n\n* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages\n\n* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nClick Apply Now > Register at the green button - you will receive the webinar link after completing registration. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Architecture, Java and CSS jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Crossover and want to re-open this job? Use the edit link in the email when you posted the job!
\nDESCRIPTION\n\nWe're running an Online Hiring Tournament on April 14th to hire L2 Customer Support Architects ($60K/yr).\n\nThis event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 50 Support Architects this week. This is a 100% remote, full-time role.\n\nYou can see more details about this role here: https://www.crossover.com/l2-customer-support-architect?utm_campaign=Apr14Tournament\n\n\nThis tournament will be hosted for our client Versata, they are looking to interview and hire top L2 Customer Support Architects the very next days! Are you deeply technical but enjoy working closely with customers to troubleshoot business critical issues? Are you as technical and smart as a software architect and really love learning new products and technologies? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.\n\nL2 Customer Support Architects are experienced software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.\n\nCandidate Requirements:\n\n\n* 5 years, as a support agent in a high-volume contact center.\n\n* You have software architect-level technical acumen in modern software languages - since 90% of the products you will be supporting are written in Java or .Net - you will be asked to prove your technical skills in these languages\n\n* Required administration and troubleshooting of: Windows or Unix/Linux Server, Network and Webservers, Database MS SQL / MySQL / Oracle / PostGreSQL, Sharepoint, Active Directory, Java / Java Script / CSS / HTML\n\n\n\n\nWe recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.\n\nRegister at the green button - you will receive the webinar link after completing registration.\n\nJoin our community of remote professionals! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Architecture, Java and CSS jobs that are similar:\n\n
$70,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Bibblio and want to re-open this job? Use the edit link in the email when you posted the job!
We're looking for a top-notch technical support engineer with deep WordPress knowledge to provide customer support for Bibblio's related posts plugin. The ideal candidate will have both front- and back-end development skills, as well as excellent customer service and troubleshooting skills.\n\nIn addition to providing technical support, you will be working closely with the implementation and product teams to develop onboarding and troubleshooting resources. You will also directly inform the plugin's future features and development.\n\n**Your responsibilities:**\nAnswer all customer support inquiries related to the plugin and provide best practice advice\nMinor CSS customisations \nPerform remote manual integrations if necessary, which may involve basic PHP editing\n\n**The ideal candidate:**\nStrong understanding of both back-end and front-end WordPress development\nPHP (at least intermediate). Previous experience in WordPress Plugin/Theme development would be beneficial to the role. \nFamiliarity with JavaScript and jQuery\nUnderstanding of CSS\nComfortable working with debugging tools like Firebug, Chrome Developer Tools, etc.\nConfidence using Codex and searching the WordPress core when necessary\nExperience working with RESTful APIs and formats (JSON, XML)\nExcellent customer service skills and strong grasp of the English language\n \n\nPlease mention the words **EAGER SQUARE JUICE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to PHP, Wordpress, Customer Support, English, JavaScript, CSS and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Nolte and want to re-open this job? Use the edit link in the email when you posted the job!
\nlte is looking for an experienced Senior Support Engineer to grow with our team. The position is remote, but if you are in Mexico City, or would like to relocate, we have a desk with your name on it (our office is in Paseo de la Reforma, near the Angel de Independencia).\n\nOur head office is in the heart of New York City, and we have a core presence there but also many people located all over the world. We are a bunch of top-notch product people with a real passion for what we do. We are small but nimble, which we find to be a positive rather than a negative.\n\nWe are looking for a WordPress engineer with client-facing experience. You will be the face of our organization, working directly with our clients advising them how to get the most out of their digital assets, and then going on to implement your ideas. Behind the scenes you will be working with the rest of the team to ensure our clients' products are always working at an optimal level.\n\n\nRESPONSIBILITIES\n\n\n* Provide best-in-class support which makes our clients smile \n\n* Don't just be reactive, understand our clients' needs and propose innovative solutions.\n\n* Help our other support engineers do great work, and help them develop their careers.\n\n* Take ownership of our support process, propose improvements wherever you see the opportunity.\n\n\n\n\n\nREQUIREMENTS\n\n\n* 3+ years relevant experience in a client-facing role.\n\n* Wordpress engineering experience, ideally from a support perspective.\n\n* Excellent understanding of HTML, CSS / SASS, PHP and JavaScript.\n\n* Strong understanding of web servers and Linux, ideally the LEMP stack.\n\n* Strong understanding of how browsers work and native HTML5 web APIs.\n\n* Good knowledge of database concepts, especially as they relate to MySql.\n\n* Server side performance, debugging, and optimisation techniques.\n\n* Complete understanding of responsive web design and how designs will be adapted for specific devices (including responsive grids).\n\n* Strong knowledge of SEO principles, especially from a technical standpoint.\n\n* Knowledge of browser feature support and graceful degradation techniques where features are lacking (IE :-) ).\n\n* Great communication skills in English (written and verbal).\n\n* Comfortable with Git.\n\n\n\n\nBonuses:\n\n\n* Experience as a team leader / mentor.\n\n* Advanced JavaScript - either server (NodeJS) or client side frameworks (e.g. React).\n\n* Understanding of the digital product production process.\n\n* Experience in a marketing / digital agency or similar.\n\n\n\n\n\nBENEFITS\n\n\n* Professional environment where you are trusted to manage yourself.\n\n* Flexible working hours.\n\n* Flexible vacation policy, take the days you need.\n\n* Work from home policy.\n\n* Competitive salary.\n\n* Onsite English tutor in the CDMX office.\n\n* Equipment / wellbeing allowance.\n\n* Incentive schemes for recommending new hires or new business.\n\n* Awesome office environment with views from the 37th floor (water, coffee and beer included).\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Customer Support, English, JavaScript, CSS, PHP, SEO and Marketing jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for BuddyBoss.com and want to re-open this job? Use the edit link in the email when you posted the job!
BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms. \n\nWe also build custom development solutions for startups and established organizations, to address their specific platform requirements. \n\nWe are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity. Here are a few reasons why you’ll love working for BuddyBoss:\n\n* We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.\n* We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.\n* We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.\n\n### KEY DUTIES AND RESPONSIBILITIES\n\n* Supporting our customers via our support forum & ticketing system and other communication channels\n* Combining technical expertise with customer service to resolve questions and issues with speed and efficiency\n* Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others\n* Identifying patterns and recommending improvements to management\n* Handling large amounts of incoming tickets and respond in a timely manner\n* Keeping constant communication with management regarding\n* Authoring Success documentation for our customer facing Help Center\n* Providing suggestions on methodology, processes, and tools to increase team effectiveness\n\n### REQUIRED SKILLS AND EXPERIENCE\n\n* Good knowledge in PHP and object orientated programming\n* Good knowledge of Javascript/jQuery\n* Experience with Git and other version control systems\n* Experience with HTML5, Javascript, CSS3 and responsive design\n* Experience working with BuddyPress\n* Full knowledge of our products\n* A can-do attitude\n* Exceptional time management and organizational skills\n* Passion for excellence at every level\n* Superb verbal and written communication skills\n* Actively stays up to date with the latest trends and techniques in web development and customer support \n\nPlease mention the words **SECOND WARFARE LOOP** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to CSS, Wordpress, Customer Support, Developer, Digital Nomad, PHP and Git jobs that are similar:\n\n
$60,000 — $100,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Cornershop Creative and want to re-open this job? Use the edit link in the email when you posted the job!
View the full posting at: https://cornershopcreative.com/help-wanted-wordpress-developer-support-specialist/\n\nCornershop Creative (https://cornershopcreative.com) is seeking an awesome, U.S.-based WordPress developer to join our distributed team.\nThe core responsibility for this position will be investigating, troubleshooting, and coding solutions for WordPress-based websites and applications for our non-profit and small business clients. The person occupying this role will spend his or her time making iterative changes and bug fixes to design, functionality, and backend improvements of the dozens of websites Cornershop manages and maintains. Tasks may include setting up WordPress custom post types, fields and taxonomies; troubleshooting server errors and migrating sites to hosts; and minor HTML, CSS (SASS), and JS coding for custom themes. Additionally, this position may be responsible for developing and maintaining custom WordPress plugins.\nOur ideal candidate is a hard-working, curious troubleshooter comfortable working independently with little supervision, but who also enjoys working as part of a team that includes developers and non-developers. Since we're a distributed shop, you’ll get to work from home! Cool, right?\nSpecifically, the things we’re looking for include:\n\n * Experience with receiving potentially vague end-user bug reports, recreating the issues, and diving into the codebase to quickly identify root causes\n * Significant experience with WordPress theming: template hierarchy, hooks, WP_Query, etc.\n * Strong knowledge of HTML5 markup and CSS3\n * Ability to write CSS/SASS for cross-browser, responsive design (not just by using Bootstrap)\n * Decent JavaScript skills (particularly in jQuery and/or the Node.js ecosystem)\n * Experience managing codebases and deploying websites onto third-party hosts via git, and/or sFTP, making DNS record changes, etc\n * Past experience with quickly and effectively maintaining/troubleshooting/supporting code written by other developers\n * Familiarity with command line tools like git, gulp and wp-cli\n * Ability to laugh at our stupid jokes (and the occasional good one)\n * Familiarity with current (and evolving) best practices in front-end dev regarding semantics, performance, cross-browser consistency, etc.\n * Ability to not lose your s#!% when you occasionally get feedback like “can we make the logo bigger?” or “change the padding by 1px” (and then getting asked to change it back), which may happen despite our best efforts \n * Willingness to work in a fast-paced environment (we keep pretty busy!) and manage a workload of several projects at a time\n * Superb written and oral communication skills\n\n\n\n\nOther stuff we’d love it if you’re good at, but aren’t requirements:\n\n * Working with and customizing BuddyPress\n * Troubleshooting mySQL performance issues (and writing performant queries)\n * Familiarity with Apache/nginx configuration, tuning and troubleshooting\n * Ability to understand and work with common third-party REST APIs\n * Develop ingenious scripts to facilitate complicated cross-platform content migrations\n * Using Photoshop and understanding challenges in designing for the web\n * Working with nonprofit CRM tools such as Salsa, Luminate Online, Engaging Networks, Blue State Digital, and Classy\n * Remembering to un-mute yourself before talking on conference calls\n * Being passionate about progressive causes\n * Writing basic bash scripts and performing other devops/Linux sysadmin kinds of stuff\n\n\n\nCornershop Creative is an award-winning online services agency committed to listening carefully to our non-profit and small business clients and helping them achieve their goals. Our designs are beautiful, and our websites are creative and innovative. Learn more about us at https://cornershopcreative.com/.\nTo apply, send an email to [email protected] with the following:\n\n * Your résumé, which should include an indication of which American state you live and work in\n * A brief cover letter, explaining why you’re excited about this opportunity\n * Links to work you’ve done that we should see, such as recent websites, git repos, or contributed plugins/modules/themes\n * Ideal salary range\n\n\n\n \nU.S. Applicants only!\nPlease be sure to include all of these items — to save everyone valuable time we’ll throw out incomplete applications. Thanks for understanding.\nCornershop is an equal opportunity employer. \n\nPlease mention the words **BROCCOLI SMOOTH PULL** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Backend, Wordpress, Customer Support, Developer, Digital Nomad, CSS, Git and jQuery jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
🌎 Distributed team\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Barilliance and want to re-open this job? Use the edit link in the email when you posted the job!
This is a full time long term remote position with a fast growing Israeli based technology company. You can be working from anywhere in the world as long as you can meet the below requirements.\n\nPosition Requirements:\n\nWe are looking for people who like to solve problems and help customers and:\n1. Native English - must have excellent written and spoken English\n2. Customer-orientation and excellent communication skills - must be comfortable communicating by email, phone and chat\n3. Excellent technical troubleshooting skills\n4. Experience in providing customer support via phone and web in English\n5. Knowledge of HTML, JavaScript, CSS\n6. Minimum availability: 6am till 3pm Israel time Monday to Friday\n\nKey Responsibilities\n\n1. Manage the setup process for new customers and change requests from existing customers that include working with our team in India to make sure we deliver the setup on time and at the highest quality\n2. Provides world-class support to our international clients primarily via email using our ticketing system\n3. Troubleshooting of technical issues\n4. Answering product related questions and adding documentation for repeating questions\nNote: we need to pay you by invoice \n\nPlease mention the words **FAME SECRET FUNNY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yMzU=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to JavaScript, CSS, Customer Support, Non Tech and English jobs that are similar:\n\n
$50,000 — $100,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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