The Position\n\nJoin our team as a Senior Software Support Engineer and become a pivotal part of a leading data virtualization software provider that is transforming the way businesses access and manage their data globally. With our innovative data virtualization solutions, we empower companies worldwide to make data-driven decisions efficiently. Your role will ensure optimal operation and seamless support for our diverse customer base, enhancing their experience with our software. The working hours range across all American time zones. \nYour Role and Impact\n\nAs a Senior Software Support Engineer, you will play a crucial role in both the proactive and reactive aspects of our service delivery. You should consider yourself a highly technical person and be familiar with our type of technology to be able to solve very complex software problems. Your responsibilities will span across various support levels, monitoring, and operational tasks, including:\n\n\n* SaaS Support: Handle customer inquiries through in-product Intercom, providing all from 1st to 3rd level support, with a higher focus on 2nd and 3rd level.\n\n* CData Virtuality Platform Support: Offer support to EU and US customers, focusing on ticket-based troubleshooting and problem resolution.\n\n* SaaS Monitoring: Utilize monitoring systems and tools to identify and address incidents proactively.\n\n* Setup and Operations: Set up, configure, and use cloud management and monitoring tools, as well as manage cloud environments, perform software updates/upgrades on our customers' Windows and Linux machines (remote via RDP and SSH), and support the operation of our software and servers.\n\n\n\nWhat We're Seeking\n\nMust-have Requirements:\n\nPersonal:\n\n\n* Strong communication skills and fluency in English.\n\n* Self-organized, highly motivated, and responsible.\n\n* Empathic with an analytical approach.\n\n* Exceptional problem-solving skills and an inquiring mindset.\n\n\n\n\nProfessional:\n\n\n* Understanding of database technology and Linux.\n\n* Proficiency in SQL and ability to debug source code.\n\n* Experience in software support/consulting or a comparable function.\n\n* Highly skilled in troubleshooting and understanding documentation for desired behavior.\n\n* Ability to simplify complex topics and work independently under pressure.\n\n* Experience with SLA-bound operations and screen-sharing/phone support.\n\n* Familiarity with bug trackers, Cloud Platforms (AWS, Azure), and container platforms.\n\n\n\nYour Advantages\n\nJoining our team means you'll be at the forefront of the tech industry's latest trends, working with a group of dedicated professionals who are passionate about data virtualization. You'll have the opportunity to grow your skill set in a dynamic, supportive environment, and make a significant impact on our company's success and customer satisfaction. We offer a competitive salary, flexible working conditions, and the chance to be part of an exciting journey in a rapidly growing industry.\nApply Now\n\nIf you're a technically inclined individual passionate about solving complex problems and eager to contribute to our team's success, we want to hear from you! Submit your application today and take the first step towards a fulfilling career with us. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Senior, Engineer and Linux jobs that are similar:\n\n
$70,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChapel Hill, North Carolina, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nLivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences. \n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. \n\nOverview:\n\nThe Regional Technical Support Engineering Manager will significantly contribute to the success of LivePerson’s Global Customer Care. This leader will ensure that SLAs are achieved and prepare the regional team to deliver an outstanding customer experience. Essential collaboration in this role will be with the different Customer Care, Engineering, and Success teams and external stakeholders.\n\nYou will report to the Regional Support Director\nYou will:\n\n\n* Effectively manage the daily operations of a Support Engineering team, ensuring the successful resolution or escalation of issues from customers and internal teams.\n\n* Provide hands-on technical assistance to the team and ensure best practices and correct troubleshooting methodologies are followed.\n\n* Develop customer-centric communication processes, emphasizing empathy and providing the best possible outcomes, even when immediate solutions are unavailable.\n\n* Execute continuous improvement of existing software applications and architecture, consistently ensuring quality deliverables.\n\n* In collaboration with our global managers, develop long-term customer care strategies and processes to scale the organization efficiently and budget-consciously.\n\n* Establish and maintain quality metrics and standards for the Support Engineering team, identifying challenges and opportunities for improvement.\n\n* Conduct regular 1:1 meetings with team members, providing constructive feedback and supporting their skills development.\n\n* Ensure the successful onboarding and development of Technical Support Engineers.\n\n* Evaluate knowledge ramp-up opportunities to ensure advanced skills in the latest technologies used by LivePerson.\n\n* Collaborate cross-functionally with senior leaders to implement operational improvements and ensure our customer experience remains highly regarded.\n\n* Advocate for customers within LivePerson, representing their needs, feedback, and requests in various forums.\n\n* Foster high employee satisfaction within the team.\n\n* Drive and work frequently with cross-functional teams on global projects.\n\n* Build and maintain close relationships with Engineering, Sales, and Success teams, ensuring SMEs are fully versed on the relevant products, services, and account health.\n\n* Analyze customer data and metrics to identify trends and patterns and provide feedback to the support team and management.\n\n* Participate in 24/7 on-call duties and be available for unforeseen situations that require close monitoring and attention.\n\n* Develop career opportunities for the team members.\n\n\n\n\nSkills and Abilities \n\n\n* A highly motivated individual with a positive and proactive attitude.\n\n* Must be highly customer-oriented, promoting empathy throughout, and dedicated to teamwork and collaboration.\n\n* Critical thinking and growth mindset.\n\n* Strong leadership skills with the ability to prioritize and execute to drive success.\n\n* Ability to successfully navigate ambiguity and adapt to new and dynamic environments.\n\n* Ability to act rapidly and logically under pressure and effectively engage with others to overcome challenges.\n\n* Strong leadership and people management skills, including experience in developing and coaching team members.\n\n* Versatility, flexibility, and a willingness to work with enthusiasm in a constantly changing environment.\n\n* Ability to interact and partner with all levels of management internally and with customer organizations your team supports.\n\n* Operate under pressure and be available to step in and manage a crisis internally and with customers as needed.\n\n* Flexibility to work beyond regular hours as required from time to time.\n\n* Ability to work during the US Eastern Time Zone.\n\n\n\n\nYou have: \n\n\n* B.A. or B.Sc. in a related field, preferably Computer Science or Engineering, or an equivalent combination of education and experience.\n\n* Minimum of 8 years of customer-facing experience communicating via different channels to various seniority levels, including C-suite executives.\n\n* At least 5 years of experience as an L3 (Senior) Support Engineer at a SaaS, CCaaS company, or related industry/field.\n\n* Strong understanding of object-oriented languages, server-side scripting, and databases.\n\n* Experience with network and web protocols (WS, TLS, HTTP, CSS).\n\n* Proficiency in scoping and analyzing trends using monitoring tools (Grafana, Graphite, etc.) and logging systems (Kibana, Splunk, logz.io, etc.).\n\n* 1-3 years of management experience leading teams of technical support engineers.\n\n\n\n\nBenefits:\n\n\n* Health: medical, dental, and vision\n\n* Time away: vacation and holidays\n\n* Development: Generous tuition reimbursement and access to internal professional development resources.\n\n* Equal opportunity employer\n\n* #LI-Remote\n\n\n\n\nWhy you’ll love working here:\n\nAs leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. \n\nBelonging at LivePerson: \n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\nWe are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Senior and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nHyderabad, Telangana, India
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Senior AI Infra Engineer AI ML and Data Infrastructure
The Team\n\nAcross our work in Science, Education, and within our communities, we pair technology with grantmaking, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Central team provides the support needed to push this work forward. \n\nThe Central team at CZI consists of our Finance, People & DEI, Real Estate, Events, Workplace, Facilities, Security, Brand & Communications, Business Systems, Central Operations, Strategic Initiatives, and Ventures teams. These teams provide strategic support and operational excellence across the board at CZI.\nThe Opportunity\n\nBy pairing engineers with leaders in our science and education teams, we can bring AI/ML technology to the table in new ways to help drive solutions. We are uniquely positioned to design, build, and scale software systems to help educators, scientists, and policy experts better address the myriad challenges they face. Our technology team is already helping schools bring personalized learning tools to teachers and schools across the country. We are also supporting scientists around the world as they develop a comprehensive reference atlas of all cells in the human body, and are developing the capacity to apply state-of-the-art methods in artificial intelligence and machine learning to solve important problems in the biomedical sciences. \n\nThe AI/ML and Data Engineering Infrastructure organization works on building shared tools and platforms to be used across all of the Chan Zuckerberg Initiative, partnering and supporting the work of a wide range of Research Scientists, Data Scientists, AI Research Scientists, as well as a broad range of Engineers focusing on Education and Science domain problems. Members of the shared infrastructure engineering team have an impact on all of CZI's initiatives by enabling the technology solutions used by other engineering teams at CZI to scale. A person in this role will build these technology solutions and help to cultivate a culture of shared best practices and knowledge around core engineering.\nWhat You'll Do\n\n\n* Participate in the technical design and building of efficient, stable, performant, scalable and secure AI/ML and Data infrastructure engineering solutions.\n\n* Active hands-on coding working on our Deep Learning and Machine Learning models\n\n* Design and implement complex systems integrating with our large scale AI/ML GPU compute infrastructure and platform, making working across multiple clouds easier and convenient for our Research Engineers, ML Engineers, and Data Scientists. \n\n* Use your solid experience and skills in building containerized applications and infrastructure using Kubernetes in support of our large scale GPU Research cluster as well as working on our various heterogeneous and distributed AI/ML environments. \n\n* Collaborate with other team members in the design and build of our Cloud based AI/ML platform solutions, which includes Databricks Spark, Weaviate Vector Databases, and supporting our hosted Cloud GPU Compute services running containerized PyTorch on large scale Kubernetes.\n\n* Collaborate with our partners on data management solutions in our heterogeneous collection of complex datasets.\n\n* Help build tooling that makes optimal use of our shared infrastructure in empowering our AI/ML efforts with world class GPU Compute Cluster and other compute environments such as our AWS based services.\n\n\n\nWhat You'll Bring\n\n\n* BS or MS degree in Computer Science or a related technical discipline or equivalent experience\n\n* 5+ years of relevant coding experience\n\n* 3+ years of systems Architecture and Design experience, with a broad range of experience across Data, AI/ML, Core Infrastructure, and Security Engineering\n\n* Scaling containerized applications on Kubernetes or Mesos, including expertise with creating custom containers using secure AMIs and continuous deployment systems that integrate with Kubernetes or Mesos. (Kubernetes preferred)\n\n* Proficiency with Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure, and experience with On-Prem and Colocation Service hosting environments\n\n* Proven coding ability with a systems language such as Rust,C/ C++, C#, Go, Java, or Scala\n\n* Shown ability with a scripting language such as Python, PHP, or Ruby\n\n* AI/ML Platform Operations experience in an environment with challenging data and systems platform challenges - including large scale Kafka and Spark deployments (or their coralaries such as Pulsar, Flink, and/or Ray) as well as Workflow scheduling tools such as Apache Airflow, Dagster, or Apache Beam \n\n* MLOps experience working with medium to large scale GPU clusters in Kubernetes (Kubeflow), HPC environments, or large scale Cloud based ML deployments\n\n* Working knowledge of Nvidia CUDA and AI/ML custom libraries. \n\n* Knowledge of Linux systems optimization and administration\n\n* Understanding of Data Engineering, Data Governance, Data Infrastructure, and AI/ML execution platforms.\n\n* PyTorch, Karas, or Tensorflow experience a strong nice to have\n\n* HPC with and Slurm experience a strong nice to have\n\n\n\nCompensation\n\nThe Redwood City, CA base pay range for this role is $190,000 - $285,000. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. Pay ranges outside Redwood City are adjusted based on cost of labor in each respective geographical market. Your recruiter can share more about the specific pay range for your location during the hiring process.\nBenefits for the Whole You \n\nWe’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible. \n\n\n* CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.\n\n* Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.\n\n* CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.\n\n* Paid time off to volunteer at an organization of your choice. \n\n* Funding for select family-forming benefits. \n\n* Relocation support for employees who need assistance moving to the Bay Area\n\n* And more!\n\n\n\nCommitment to Diversity\n\nWe believe that the strongest teams and best thinking are defined by the diversity of voices at the table. We are committed to fair treatment and equal access to opportunity for all CZI team members and to maintaining a workplace where everyone feels welcomed, respected, supported, and valued. Learn about our diversity, equity, and inclusion efforts. \n\nIf you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.\n\nExplore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Amazon, Recruiter, Cloud, Senior and Engineer jobs that are similar:\n\n
$42,500 — $82,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRedwood City, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Coalfire\nCoalfire is on a mission to make the world a safer place by solving our clients’ toughest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world. \nBut that’s not who we are – that’s just what we do. \n \nWe are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. \n \nAnd we’re growing fast. \n \nWe’re looking for a Site Reliability Engineer I to support our Managed Services team. \n\n\nPosition Summary\nAs a Junior Site Reliability Engineer at Coalfire within our Managed Services (CMS) group, you will be a self-starter, passionate about cloud technology, and thrive on problem solving. You will work within major public clouds, utilizing automation and your technical abilities to operate the most cutting-edge offerings from Cloud Service Providers (CSPs). This role directly supports leading cloud software companies to provide seamless reliability and scalability of their SaaS product to the largest enterprises and government agencies around the world.\n \nThis can be a remote position (must be located in the United States).\n\n\n\nWhat You'll Do\n* Become a member of a highly collaborative engineering team offering a unique blend of Cloud Infrastructure Administration, Site Reliability Engineering, Security Operations, and Vulnerability Management across multiple clients.\n* Coordinate with client product teams, engineering team members, and other stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to established SLAs in both production and non-production environments.\n* Innovate and implement using automated orchestration and configuration management techniques. Understand the design, deployment, and management of secure and compliant enterprise servers, network infrastructure, boundary protection, and cloud architectures using Infrastructure-as-Code.\n* Create, maintain, and peer review automated orchestration and configuration management codebases, as well as Infrastructure-as-Code codebases. Maintain IaC tooling and versioning within Client environments.\n* Implement and upgrade client environments with CI/CD infrastructure code and provide internal feedback to development teams for environment requirements and necessary alterations. \n* Work across AWS, Azure and GCP, understanding and utilizing their unique native services in client environments.\n* Configure, tune, and troubleshoot cloud-based tools, manage cost, security, and compliance for the Client’s environments.\n* Monitor and resolve site stability and performance issues related to functionality and availability.\n* Work closely with client DevOps and product teams to provide 24x7x365 support to environments through Client ticketing systems.\n* Support definition, testing, and validation of incident response and disaster recovery documentation and exercises.\n* Participate in on-call rotations as needed to support Client critical events, and operational needs that may lay outside of business hours.\n* Support testing and data reviews to collect and report on the effectiveness of current security and operational measures, in addition to remediating deviations from current security and operational measures.\n* Maintain detailed diagrams representative of the Client’s cloud architecture.\n* Maintain, optimize, and peer review standard operating procedures, operational runbooks, technical documents, and troubleshooting guidelines\n\n\n\nWhat You'll Bring\n* BS or above in related Information Technology field or equivalent combination of education and experience\n* 2+ years experience in 24x7x365 production operations\n* ·Fundamental understanding of networking and networking troubleshooting.\n* 2+ years experience installing, managing, and troubleshooting Linux and/or Windows Server operating systems in a production environment.\n* 2+ years experience supporting cloud operations and automation in AWS, Azure or GCP (and aligned certifications)\n* 2+ years experience with Infrastructure-as-Code and orchestration/automation tools such as Terraform and Ansible\n* Experience with IaaS platform capabilities and services (cloud certifications expected)\n* Experience within ticketing tool solutions such as Jira and ServiceNow\n* Experience using environmental analytics tools such as Splunk and Elastic Stack for querying, monitoring and alerting\n* Experience in at least one primary scripting language (Bash, Python, PowerShell)\n* Excellent communication, organizational, and problem-solving skills in a dynamic environment\n* Effective documentation skills, to include technical diagrams and written descriptions\n* Ability to work as part of a team with professional attitude and demeanor\n\n\n\nBonus Points\n* Previous experience in a consulting role within dynamic, and fast-paced environments\n* Previous experience supporting a 24x7x365 highly available environment for a SaaS vendor\n* Experience supporting security and/or infrastructure incident handling and investigation, and/or system scenario re-creation\n* Experience working within container orchestration solutions such as Kubernetes, Docker, EKS and/or ECS\n* Experience working within an automated CI/CD pipeline for release development, testing, remediation, and deployment\n* Cloud-based networking experience (Palo Alto, Cisco ASAv, etc.…)\n* Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.\n* Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG\n* Knowledge of encryption technologies (SSL, encryption, PKI)\n* Experience with diagramming (Visio, Lucid Chart, etc.) \n* Application development experience for cloud-based systems\n\n\n\n\n\nWhy You'll Want to Join Us\n\n\nAt Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office. \nRegardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options. \n\n\nAt Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $95,000 to $110,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. \n \n#LI-REMOTE \n#LI-JB1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Cloud, Junior and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs a Business Development Representative, you will have the unique opportunity to build our company’s brand and customer loyalty while assisting our company in expanding our customer base. Your core responsibilities include identifying, researching, prospecting, and creating new qualified opportunities that align with UpKeep’s value proposition. You’ll partner with Territory Managers to develop strategic account plans, generate a strong pipeline of deal flow from outbound prospecting and serve as a key contributor in developing UpKeep’s outbound channels.\n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Expand our pipeline of qualified opportunities and build relationships by opening sales conversations with prospects who align with UpKeep’s ideal customer profile\n* Manage and maintain a pipeline of interested prospects, while strategically partnering with Territory Managers to create and run playbooks for winning prioritized accounts\n* Create account plans by conducting research and synthesizing information and other materials that reflect a comprehensive understanding of UpKeep’s customers’ needs and how UpKeep delivers value\n* Drive Outbound prospecting via cold calling, email, sales sequences and nurture campaigns\n* Efficiently determine a prospect’s interest in our product and initially screen for needs\n* Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Territory Managers\n* Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle\n* Participate in/travel to industry events to meet with potential clients in-person\n* Perform regular follow-up calls or emails and facilitate communication with existing customers to ensure their satisfaction and identify new potential needs.\n* Update and maintain CRM database (Salesforce.com)\n\n\n\nEXPERIENCE\n* 2+ years of outbound B2B software / SaaS sales experience\n\n\n\nKNOWLEDGE\n* Outbound sales experience; the ability to self-generate leads through various strategies to supplement the sales pipeline.\n* Experience interacting with director-level executives and up\n* Salesforce.com or a similar modern CRM tool a plus\n* High level of energy, drive, enthusiasm, initiative, commitment, and professionalism\n* Passion for technology and a desire to make a major impact at a high-growth startup\n* Results-oriented individual who is excited by the prospect of fueling our company's continued growth and success, possessing a "can-do" attitude and relentless in pursuing goals and solving problems\n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes. \n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance. \n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary. \n* Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities. \n* Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn. \n* Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives. \n* Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n
$57,500 — $97,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nABOUT EIGENLABS\n\nEigenLabs provides cryptoeconomic security as a service for blockchain projects. Our platform provides programmatic access to the trust layer of Ethereum to make components reusable, allowing builders to rely on Ethereum for security while saving time and resources typically allocated to bootstrapping their own token. EigenLabs technologies also create technical value & efficiency for validators in Ethereum’s proof-of-stake network by enabling them to "re-stake" their assets. Re-staking allows validators to secure multiple protocols and boost rewards by providing security services to oracle networks, data availability networks and dApps running on rollups or side-chains. We’re on a mission to hyperscale ETH & dApps and increase decentralization through re-staking!\n\nTHE ROLE\n\nAt EigenLabs, our engineering teams operate within a customer-aligned team structure, where we believe in shared responsibility for DevOps among all software engineers. As an Infrastructure Software Engineer, you will lead the design and implementation of critical infrastructure components while fostering a culture of collaboration and best practices adoption within your team, and across the company. \n\nYou will work closely with frontend and backend software engineers, leveraging your expertise to empower the entire team to collectively maintain, operate, and enhance infrastructure resources effectively. By championing leading practices, automation, and efficient workflows, you will ensure that our customer-aligned teams can deliver high-quality software solutions with speed, security, and reliability.\n\nYour leadership in infrastructure design, implementation, and reliability engineering will directly contribute to EigenLabs' commitment to blockchain innovation and advancing economic freedom through technology. If you’re passionate about shaping the future of blockchain, and making a meaningful impact on the world, we look forward to hearing from you!\n\nWHAT YOU WILL DO\n\n\n* You will lead the design and implementation of foundational infrastructure components used by every engineering team in production. This includes dynamic configuration, DNS and networking setup, secrets management, container orchestration (e.g., Kubernetes, including platforms such as EKS).\n\n* Demonstrate leadership by taking the initiative to address challenges and drive continuous improvement. Foster a culture of best practices adoption and automation within your team. Share your expertise to empower frontend and backend engineers to efficiently maintain, operate, and enhance infrastructure resources.\n\n* Utilize your proficiency in cloud infrastructure platforms such as AWS, GCP, or similar to optimize our infrastructure for scalability and performance.\n\n* Collaborate with cross-functional teams to identify and implement improvements in infrastructure, monitoring, and incident response.\n\n* Make significant contributions to operational excellence initiatives, ensuring the highest level of efficiency and reliability in our infrastructure. Administer network capabilities and support CI/CD pipelines. Monitor infrastructure using tools like Prometheus, Grafana, or similar. \n\n* Implement and maintain security best practices across all aspects of our infrastructure, including access controls, encryption, and network security\n\n* Participate in on-call rotations to ensure the continued reliability and uptime of our services\n\n* Design, implement and champion Continuous Delivery (CI/CD) principles to automate software development and deployment processes.\n\n* Articulate a long-term vision for maintaining and scaling our infrastructure, aligning it with our product and technical goals.\n\n* Build tools for blockchain node operators that make it easy to launch and operate different types of validator environments\n\n* Proactively contribute to discussions about technical issues, sprint and roadmap planning, and improving engineering processes\n\n\n\n\nWHAT YOU WILL BRING\n\n\n* 5+ years of direct experience in infrastructure, SRE or back-end engineering with public cloud and Linux-based systems.\n\n* Strong design and implementation experience with at least one major cloud platform (AWS preferred)\n\n* Knowledge of authentication, authorisation and accounting (IAM, Federation, RBAC, service accounts) for public cloud and kubernetes\n\n* Containerization and container orchestration with Docker and Kubernetes. Experience with container hardening and implementation within Kubernetes.\n\n* Proficiency in at least one back-end development language such as Python, Go, or C++\n\n* Expertise in Infrastructure as Code (IaC) tools such as Terraform (preferred), Ansible, etc., enabling efficient automation and configuration management.\n\n* Demonstrated experience in production environments with proactive monitoring, logging, alerting, and profiling with tools such as Prometheus, Grafana, ELK Stack (or alternative log analysis platforms) to ensure robust performance monitoring and troubleshooting capabilities.\n\n* Experience developing and maintaining CI systems (e.g., GitHub Actions, Jenkins, or CircleCI) to facilitate automation of the SDLC. Working knowledge of CD tooling (e.g., AWS Code Pipelines, ArgoCD, Flux), and an understanding of how GitOps deployment models operate\n\n* 3+ years experience with one or more programming languages, preferably Go or Python.\n\n* Knowledge of security best practices, encompassing encryption methods, key management, access control mechanisms, and network security protocols that contribute to the overall security posture of our infrastructure. \n\n* Strong understanding of core Internet protocols: DNS, TCP/SSL, HTTP, gRPC, etc.\n\n* Proven ability to take ownership of projects and work independently. Proficiency in effectively communicating project statuses and diligently documenting activities. Expertise in maintaining meticulous attention to detail across diverse, blockchain-centric environments.\n\n* Track record of successfully delivering complex and high-scale infrastructure\n\n\n\n\nNICE TO HAVES\n\n\n* Contribution to open source projects and/or developing open source tools is advantage\n\n* Data visualization, and observability tooling experience\n\n* Expertise in scaling and migrating systems in dynamic environments, with a strong understanding of incident management processes.\n\n* Experience in information security, including vulnerability assessments, penetration testing, and implementing and automating security controls, with expertise in security protocols (TLS, SSL, SSH) and frameworks (NIST, CIS, ISO 27001). Experience responding to security audits. \n\n* Service discovery and service mesh technologies such as Istio, Linkerd.\n\n* Good understanding of blockchain fundamentals, including wallets, smart contracts, protocol design\n\n* Experience with Liquid Staking or Ethereum Node Operations platforms\n\n\n\n\n \n\nIn compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. $225,000 - $250,000 is the annual base salary. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, EigenLabs provides various employee benefits, including: \n\n\n* Employer-covered Medical, Dental, and Vision plans\n\n* 401k \n\n* Unlimited Paid Time Off\n\n* 12 weeks of fully paid maternity and paternity leave \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Ethereum, Docker, Accounting, DevOps, Cloud, Node, Senior, Engineer and Backend jobs that are similar:\n\n
$57,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nIn this role, you are a vital part of what drives the future of our product in collaboration with product and engineering. You will have latitude to improve processes, tools, and the Product Design discipline. You will help shape this function and build the Product Design team. Dig deep on integrating an elegant experience across web apps, mobile apps, industrial internet of things, machine learning, and analytics. Experience designing integrated mobile and web application experiences required.\n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Shape the Product Design function\n* Understand the strategy, roadmap, current situation, products, data, and current situation\n* Make sure we have the tools and processes to make ourselves successful as a Product Design function\n* Integrate into the planning and execution cadence as a vital partner to the other groups\n* Help lead the organization through strong product design research techniques and insights\n* Conduct observations, interviews, and focus group research in the field (physically and virtually)\n* Leverage the abundance of data to guide decision-making and designs\n* Test concepts and designs\n* Guide the execution of great design across products, form factors, and teams\n* Design cohesive experiences that solve user problems\n* Solicit design feedback from peers, stakeholders, and users, and then iterate based on learnings\n* Collaborate with other designers to scale and maintain a design system\n* Conduct cross-functional workshops to advance important initiatives\n\n\n\nEXPERIENCE\n* 4 - 7 years of experience as UX/Product Designer at a high-tech, product-driven company with a successful history of delivering customer-oriented and complex yet elegant solutions in a fast-moving environment\n* Mobile and Web application design experience \n* A strong portfolio that showcases a track record of shipping high-quality visual and interaction design work\n* Figma, Storybook, Jira\n\n\n\nKNOWLEDGE\n* Experience in driving a user-centered design process and working collaboratively to ship end-to-end features at scale\n* Creative problem-solver who can iterate with low-fidelity sketches of workflows and translate those into beautiful high-fidelity designs \n* A strong grasp of how data can make an experience more powerful without overwhelming the user with information\n\n\n\n\n$70,000 - $75,000 a yearAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal-opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Designer, Cloud, Mobile, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY:\nUpKeep is seeking a passionate and customer-focused Scale CSM to join our growing team. As a Scale CSM, you will play a critical role in driving customer value and reducing churn risk for a large book of SMB to Mid Market accounts. You will be focused on proactive outreach triggered by risk signals to address product adoption issues and prescribing success plans to retain customers.\n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES:\n* Own and manage a portfolio of ~1000 SMB-Mid Market accounts\n* Perform a series of proactive outreach to customers based on risk signals triggered by a multi-dimensional health model\n* Host meetings with customers to address adoption issues and drive value\n* Host product walkthroughs, team trainings, and account optimization meetings with customers based on their needs\n* Prescribe free and paid internal resources (ie Professional Service, Consulting Hours) to drive value and product adoption\n* Partner with Renewal Managers to manage and mitigate churn and downgrade requests\n* Identify and source expansion opportunities\n* Help build and improve internal processes to drive attainment of quarterly retention goals\n\n\n\nEXPERIENCE: \n* 3 or more years of experience in customer retention or customer success\n* Previous experience working with Salesforce, Zoom, Slack\n* Proven ability to manage a large book of business\n* Strong analytical and problem-solving skills\n* Excellent communication and interpersonal skills\n* Strong understanding of cloud-based software solutions\n\n\n\nBENEFITS:\n* Competitive salary and benefits package.\n* Opportunity to work with cutting-edge technology and make a real impact on our customers' businesses.\n* Collaborative and supportive work environment.\n* Chance to grow your career with a fast-growing company.\n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManila
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\n\nResponsibilities\n* Deal Process Optimization:\n* Evaluate and streamline end-to-end deal processes to enhance efficiency and accuracy.\n* Implement best practices for deal structuring and pricing within the Zuora and SFDC ecosystems.\n* Work closely with sales, finance, and legal teams to ensure compliance with company policies and industry regulations.\n\n\n\n* Zuora and SFDC Integration:\n* Utilize your expertise in Zuora and SFDC to drive seamless integration between the two platforms.\n* Troubleshoot and resolve issues related to data flow and synchronization between systems.\n* Collaborate with Finance/RevOps/Sales and development teams to implement custom solutions and enhancements.\n\n\n\n* Data Analysis and Reporting:\n* Generate regular reports on deal metrics, providing insights to support decision-making processes.\n* Identify trends and anomalies in deal data, offering recommendations for improvement.\n* Contribute to the development of dashboards and analytics tools to enhance visibility into deal performance.\n\n\n\n* Cross-Functional Collaboration:\n* Work closely with sales, legal, finance, and operations teams to gather requirements and ensure alignment with business objectives.\n* Provide training and support to sales teams on deal desk processes and system usage.\n* Act as a liaison between business users and technical teams to address system-related issues.\n\n\n\nQualifications\n* Bachelor’s degree in Business, Finance, IT, or a related field.\n* Proven experience in deal desk operations, with a focus on Zuora and SFDC platforms.\n* Strong understanding of subscription-based business models and revenue recognition principles.\n* Excellent analytical and problem-solving skills.\n* Effective communication and collaboration skills with the ability to work across diverse teams.\n* Experience with system integrations, data migrations, and custom configurations within Zuora and SFDC.\n* Familiarity with SaaS industry deals and deal structure best practices and emerging trends in deal desk management.\n\n\n\nDesired Behaviors\n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Legal, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManila
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nAs the Vice President of Product at UpKeep, you will inspire, lead, and grow an organization of creative and talented product management professionals who build and bring our product to life. You’ll bring your expertise in product design, operational leadership, and proven people development skills to bear on strategic decisions about our product strategy and execution. You will ensure that we are creating a consistently great end to end experience for our customers who rely on our software to drive the growth of their businesses. You will be a key member of the Product & Engineering leadership team, leading our Product Management team, and will report directly to our CEO.\n\n\nThis role is fully remote with the expectation of working Pacific Coast work hours and flying to Los Angeles, CA once every other month. \n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Be an expert user of the product to ensure that we are delivering a world-class experience that is highly effective at addressing the needs of all the customers who rely on us\n* Build and scale a world-class team of product managers and leaders, through whom you’ll define and execute on the strategic direction of UpKeep’s product development\n* Effectively collaborate and build strategy with key partners and stakeholders throughout UpKeep, including leaders in Design, Engineering, Product Marketing and Customer Success, ensuring we continue to build excellent and innovative products that our customers love\n* Deeply understand the strategic value and the market opportunity for UpKeep’s product offerings; leverage your expertise to define KPIs and growth plans for your organization\n* Partner with the Customer Success team to understand what drives customer joy in your product area and ensure your team works to address customer concerns in a timely manner \n* Define clear roles and responsibilities that ensure efficient decision-making, careful analysis of trade-offs, and a responsible balance of strategic business objectives, unique customer needs, operational necessities, and product quality\n* Inspire and motivate the members of your team to do their lives’ best work, embodying UpKeep’s culture to ensure that Product Management is a welcoming, diverse, collaborative, and inclusive environment\n\n\n\nEXPERIENCE\n* Minimum of 12 years in senior product management leadership roles, including managing leaders, and recent experience in the B2B SaaS industry\n\n\n\nKNOWLEDGE\n* Previously built diverse, high-performing, global teams that successfully deliver and scale and organization\n* Track record of scaling Product Management organizations and deep understanding of the organizational design and change management needed to lead through successful growth.\n* Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations\n* Entrepreneurial spirit, priding yourself on getting things done with a high level of quality\n* Previous experience designing and building software products at scale\n* Experience leading a global, fully remote team\n\n\n\nDESIRED BEHAVIORS\n* Think strategically - understands the market, anticipates future trends, and uses this knowledge to create competitive advantage and set the strategic direction. \n* Translate strategy – converts the strategic agenda into goals and key performance indicators. Can foresee future opportunities, develop plans, and communicate the go forward vision clearly.\n* Leads change – recognizes strategic opportunities for change, acts as a change champion and inspires others, sets change direction and pace. \n* Makes sound and timely decisions – integrates stakeholder views and expertise into clearly articulated decisions that achieve targeted outcomes. Solve problems with speed, objectivity, and creativity. Ability to traffic in information and facts, not illusion and politics.\n* Uses the full capabilities of UpKeep – develop level below to be effective leaders, creates a culture of continuous learning and innovation where all employees can reach their full potential. Champion and lead in alignment of company philosophy, initiatives, practices, and policies. \n* Builds a shared future - creates an environment where opinions and inputs from employees are regularly sought out and acted on. Establish communication systems and flows. \n* Over communicates - provide a strong vision that inspires confidence in the future and makes employees want to achieve the company vision and goals. Recognizes employees and celebrates with the team. \n* Displays ethical character and competence - gains trust by acting with integrity and intent. Value people, display and role model respectful interactions. Creates a culture that fosters high ethical standards. \n* Get results – brings about the right kind of results by providing clear expectations, staying the course, seizing opportunities, and tackling problems head-on to avoid distraction. \n* Handel challenges well - face a problem/crisis head-on with perseverance, and a calm demeanor to keep the team grounded and contributing to our long-term success.\n* Is a role model – displays high levels of commitment and energy, role models our company values and sets high standards of behavior. \n\n\n\n\n$200,000 - $250,000 a yearThis role will receive a competitive salary + company bonus + benefits + equity. The annual base salary for US-based employees for this role is $200,000 - $250,000. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background and experience. Final offer amounts may vary from the amounts listed above.\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Senior, Marketing and Engineer jobs that are similar:\n\n
$60,000 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nThe Manager, Business Development is a frontline role that is tasked with developing our outbound lead generation strategy and a high performing team of Business Development Representatives to drive high quality sales leads through outbound prospecting. The ideal candidate will have experience in sales prospecting, hiring, onboarding, training, and managing a team with the ability to inspire, lead, coach, and communicate & collaborate across the organization. This role is responsible for providing day-to-day operational leadership ensuring effective strategies are deployed resulting in increased productivity. It will require a passion for coaching, developing, metrics/reporting, and giving feedback. \n\n\n\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Proven ability to manage the full employee lifecycle, build a sales development strategy, and develop a team of high performing BDR’s\n* Heavy emphasis on hiring, onboard, training, motivating, and developing employees to build bench strength and promote across our sales department \n* Provide day to day coaching, lead performance conversations, and support career development of direct reports\n* Drive outreach strategies leveraging ABM playbook to drive new and expansion opportunities\n* Take ownership of playbooks and enablement for the BDR Team\n* Own content creation for outbound prospecting campaigns\n* Responsible for BDR team meeting and exceeding ramp schedules and quotas\n* Create, own and manage strategy for outbound metrics\n* Define, track, and communicate weekly, quarterly, and annual goals to the team to drive consistent performance\n* Build a culture of motivated and inspired team members by creating a fun and engaging team culture\n* Monitor team activity and train on best practices to drive prospect engagement and team success\n* Provide clear visibility on pipeline performance through ongoing management of team and metrics\n* Own CRM & Sales Engagement process for BDRs and recommend process improvements\n* Conduct outbound prospecting alongside BDRs\n* Work across sales and marketing to develop and hand off high-quality opportunities.\n\n\n\nEXPERIENCE\n* Bachelor's Degree or equivalent experience a plus\n* 4+ years of experience supervising and managing a Sales Development team\n* Proficiency with CRM applications such as Salesforce\n* Experience with SalesLoft, Zoominfo, Chorus, and ChiliPiper is a plus\n* Extensive lead generation and sales development experience in a high-paced sales environment\n\n\n\nKNOWLEDGE\n* Ability to meet deadlines\n* Team leader with the ability to work individually as well as collaboratively\n* Action-oriented and results-driven mentality\n* Highly organized with strong time-management skills\n* Strong interpersonal skills with a passion for team building\n\n\n\n DESIRED BEHAVIORS \n* Facilitates change - encourages continuous improvement of work practices and processes. Enable the ability to move through change to transform new levels of thinking, understanding, and work practices. \n* Drives execution – engage and enthuse team by cascading company & departmental goals into individual goals. Sets high performance standards, sets clear expectations, facilitate problem solving, provide task clarity and set boundaries. \n* Manage the team – be a steady hand, hold the team accountable, utilize straight talk and take corrective action when required to ensure compliance and fair treatment, provide consistent reward and recognition. \n* Keep the team focused and motivated - facilitate timely decision making, know when to escalate, fail fast, provide timely feedback and regular communication. \n* Technically proficient - know own role thoroughly and possesses a wide field of knowledge, has a solid familiarity with team member’s roles and tasks. \n* Uses the full capabilities of the team – understands team member’s development needs and aspirations, takes these into consideration when assigning task and responsibilities. Develop and coach so the team can reach full potential. \n* Over communicates - hosts team communication (1:1`s and team meetings), cascades important and “need to know” information in a timely manner. \n* Involve employees in decision making – encourage communication across the team along with sharing of ideas and proposed solutions. don’t allow members to operate in isolation, utilize each team member's strengths and skills. \n* Manages collaboratively - Foster teamwork, empower and develop trust with employees to deliver successfully and delegate appropriately. \n* Displays ethical character and competence - Always act with integrity and intent. \n* Is a role model – displays high levels of commitment and energy, role models our values, sets high standards of behavior. Influence others positively, act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Marketing, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs UpKeep’s Sales Operations Manager, you will be in a pivotal role to enable our Sales teams to be more efficient and effective. Your ultimate goal is to drive more high-quality revenue from lead gen to customer acquisition, to retention. You will own important functional areas such as tooling, internal processes and standards that drive our marketing, sales cycle, and customer journey. You will partner closely with members of our marketing, sales, and customer success teams to drive a strategic operations roadmap and ensure the teams are supported day-to-day. Our ideal candidate has a proven track record of successfully supporting a rapidly growing GTM team. \n\n\nThis role requires a passion for data, self-motivation, detail oriented and excellent problem-solving abilities. Ability to deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and drive towards simple solutions to complex problems. \n\n\n\n ESSENTIAL FUNCTIONS AND RESPONSIBILITIES \n* Partner with GTM Leadership to define the sales operations strategy as it aligns and integrates the customer-facing teams (marketing, sales, customer success)\n* Partner with GTM leadership to define, build, and optimize the lead, sales cycle, and post sales cycle process to improve our pipeline throughput & retention initiatives\n* Manage relationship and program execution with strategic outsourced rev ops agency, reporting on project progress weekly and monthly\n* Build and maintain the Sales automation stack to ensure clean data synchronization between core systems such as Salesforce, Salesloft, etc.\n* Partner with Sales Leadership to centralize KPI dashboards for all revenue-generating teams\n* Proactively monitor and strive to maintain high levels of data quality, accuracy, process adoption, and consistency across all GTM functions\n* Enable a best-in-class sales forecast, pipeline, and operating cadence. This will include everything from gathering data, improving predictive measures, running analysis, reporting, territory creation and planning\n* Partner with cross-functional teams to review operational procedures, and develop scalable processes and solutions to address any inefficiencies, including ongoing documentation\n* Hands on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc. \n* Act as a consultant to provide support for all GTM systems\n* Support in Territory design for new logo / account management / BDR teams\n\n\n\nEXPERIENCE \n* Bachelor’s degree in MIS or related field \n* Preferred Certified Salesforce.com Administrator (ADM-201)\n* Experience managing and supporting sales needs and questions around systems such as SFDC, Salesloft, ZoomInfo, etc.\n* 3+ total years of operating experience in either Sales Operations, Revenue Operations or Operations ideally at a B2B SaaS company\n* Managing, triaging, and resolving user submitted issues via ticketing system(s) \n* Advanced Google sheets/Excel skills (Macro, Pivot Tables, VLOOKUP) \n\n\n\nKNOWLEDGE\n* Strong verbal and written communication skills to influence others at all levels and across all functions within the organization to rally behind shared business goals\n* Ability to communicate effectively with technical personnel as well as with business users. \n* Handles multiple competing priorities in a fast-paced, deadline-driven environment \n* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users \n* Relational databases, data modeling, and ETL tools \n\n\n\nDESIRED BEHAVIORS \n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n$145,000 - $150,000 a year\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States / Remote
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ABOUT YOU \n\nYou are excited about connecting with the world and want to join a small team of ambitious technologists. You have a strong passion for building cool products and want to work somewhere where you’re trusted from Day 1. You appreciate the sense of ownership and being recognized and rewarded properly for all the work that you have done. You also have a strong desire to work directly with the founders who have world-class experience on developing products from the ground up and launching them into the market. You will support our deployment operations and set best practices within our engineering team. You will be a proactive leader, capable of guiding the team toward optimal operational procedures and implementing innovative solutions.\n WHAT YOU’LL DO\n\n\n* Support the implementation and management of DevOps practices across our engineering team.\n\n* Design, build, and maintain CI/CD pipelines using Azure DevOps.\n\n* Collaborate with software developers, system operators, and other IT staff members to manage code releases.\n\n* Streamline and automate our operations and processes, building and maintaining tools for deployment, monitoring, and operations.\n\n* Troubleshoot and resolve issues in our development, test, and production environments.\n\n* Guide the team in adopting best practices in DevOps, CI/CD methodologies, and cloud technologies.\n\n* Provide technical guidance and educate team members on automation and DevOps best practices.\n\n* Continuously evaluate and incorporate new technologies to improve the development process.\n\n\n\n REQUIREMENTS\n\n\n* 3+ Years of Terraform\n\n* 3-5 Years proven experience as a DevOps Engineer or similar software engineering role.\n\n* Proficient with Azure DevOps tools and environments.\n\n* Strong experience in building and maintaining CI/CD pipelines.\n\n* Excellent knowledge of code versioning tools such as Git and Azure Repos\n\n* Experience with scripting languages like PowerShell, Bash, etc.\n\n* Familiarity with database technologies (SQL, NoSQL) and web services.\n\n* Strong problem-solving and communication skills.\n\n* Ability to work independently and as part of a team.\n\n* Bachelor’s degree in Computer Science, Engineering, or related field.\n\n* Comfortable working within an Extreme Programming environment\n\n\n\n BONUS POINTS FOR\n\n\n* AWS DevOps\n\n* GCP DevOps \n\n* Power BI\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Operational Data Engineer Ab Initio & Snowflake
Operational Data Engineer - Ab Initio & Snowflake\nLondon\n\nWe have a great opportunity for an Operations Engineer to join our Data Strategy and Operations team in London. This role will undertake Operational duties as well as pick up support for our operations applications.\n\nThe Engineer is required to work within the Operations team with the successful applicant responsible for the operation and support of the Business Intelligence\n\nPlatform. They will be required to fit into a highly skilled team and work with limited supervision, under their own initiative.\n\nThe role is based in our London office, reporting to our Technical Engineering Manager. Currently the team is working in a flexible manner allowing for some remote working. This team provides business intelligence services for various global business units associated with Sony Interactive Entertainment.\nWhat you'll be doing:\n\n\n* Provide 1st/2nd line support for the Production data processing platform, including response to and resolution of any failures, maintenance or upgrades\n\n* Proactive monitoring and troubleshooting of the platform\n\n* Undertake production releases into the platform\n\n* Ability to identify and automate manual tasks where you can make time or cost savings\n\n* Conduct code peer reviews with particular emphasis on operational aspects\n\n* Configuration management of code, covering versioning, deployments and building of tags\n\n* Investigation, management and prioritisation of any incidents or queries raised\n\n* Perform impact analysis, identifying ways to make operational improvements and make code changes to improve resilience or efficiency\n\n* Evaluate new capabilities built by vendors through PoC's or pilot projects\n\n* Liaise with data providers\n\n* Communication with end users and explanation of technical terms and concepts\n\n* Work with Scrum Masters, Developers and Product Owners to develop ideas and give updates on work\n\n* Acting as the first line advisory and support for end users on ‘How-to’ questions\n\n* Liaising with vendor with follow up on technical issues\n\n\n\nWhat we're looking for:\n\n\n* 2+ years experience in UNIX, including shell scripting, admin and utilities.\n\n* Skilled in scripting (Python, Bash)\n\n* Skilled in Linux and comfortable in using command line\n\n* Understand ETL concepts with 2-3 years proven experience with an ETL tool (Ab-Initio preferred)\n\n* Demonstrable experience working on and supporting large-scale complex data processing platforms\n\n* Experience in working with SQL and large data volumes\n\n* Understanding of other data processing technologies and knowledge of data warehouse appliances, e.g. Snowflake (preferred)\n\n* Undertaking Production environment releases\n\n* Strong troubleshooting and problem-solving ability\n\n* Interpersonal skills including presentation, negotiating, conflict resolution, etc\n\n* Strong communication skills\n\n* Proven abilities to work creatively and analytical in a problem-solving environment\n\n* Experience in a similar role, with proven expertise gained in complicated, business critical projects\n\n* Strong can-do attitude with an appetite for learning and developing further\n\n* English: Fluent\n\n\n\nDesirable:\n\n\n* Experience using AWS Cloud technology\n\n* Knowledge of business intelligence reporting suites\n\n* Appreciation of emerging and newer technologies\n\n* 1-2 years proven experience in using Airflow\n\n* Knowledge of JIRA and AGILE working practices\n\n* Knowledge of Jenkins\n\n* Knowledge of data science tools and techniques\n\n* Other programming languages\n\n\n\nBenefits:\n\n\n* Discretionary bonus opportunity\n\n* Hybrid Working (within Flexmodes)\n\n* Private Medical Insurance\n\n* Dental Scheme\n\n* 25 days holiday per year\n\n* On Site Gym\n\n* Subsidised Café\n\n* Free soft drinks\n\n* On site bar\n\n* Access to cycle garage and showers\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, Engineer and Linux jobs that are similar:\n\n
$40,000 — $65,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nThis is a fully Remote and Work From Home (WFH) opportunity within the US\n\nScience 37 is accelerating the research and development of breakthrough biomedical treatments by bringing clinical trials to patients' homes. The Science 37 Operating System (OS) enables universal access to patients and providers, leading to faster enrollment, greater retention, and a more representative patient population. To help us achieve our goal, we are seeking a Cybersecurity Threat Intel Engineer eager to make an impact within a mission-driven organization.\n\n\nPOSITION OVERVIEW \n\nWe are looking for an experienced, well-rounded cybersecurity professional who has an interest in immersing themselves into the landscape of current and emerging cyber threats. You'll be on the front lines of innovation, working with a highly motivated team focused on analyzing, designing, developing, and delivering solutions built to stop adversaries and strengthen our operations. Your research and technical work will ensure stability and resiliency of our product. Your ability to identify threats, provide intelligent analysis, and execute defenses will thwart crimes, strengthen our posture, and protect our data.\n\nSpecifically, you will serve as subject matter expert and hands-on lead for our Cybersecurity Threat Center. You will be responsible for assisting in the deployment, maintenance, tuning, monitoring, and managing of all aspects of the Threat Center, including threat hunting, triage, alert escalation, and incident response. Your experience and knowledge will play a critical role in developing and implementing strategies to secure Science 37’s customer and employee data across the globe. Acting as the front line for attacks against Science 37, your role will also include advanced analysis, evaluation of new security technology, and ensuring larger technology projects at the company are ready to be integrated into the cybersecurity monitoring functions. \n\nYour role will include oversight and assistance in the response, analysis, and mitigation of cybersecurity incidents detected and escalated by the Threat Center in accordance with the Incident Response Plan. Knowledge and experience having been part of Cyber Incident Response Teams will be paramount in your development and streaming of the SOC/CIRT relationship. \n\nDUTIES & RESPONSIBILITIES \n\nDuties include but are not limited to: \n\nResponsible for the day-to-day Threat Center operations, ensuring appropriate CIRT response to cybersecurity events and alerts associated to threats, intrusions, and/or compromises. Executes and improves the core functions of the Threat Center, including threat detection and prevention \n\nMaintain and employ an understanding of advanced threats, vulnerability assessment, response and mitigation strategies used in cybersecurity operations\n\nDevelop monitoring strategy to improve visibility into existing technologies including both internal systems and customer facing SaaS products \n\nProactively research and hunt potential malicious activity and incidents across multiple platforms using advanced tools to identify and prioritizing emerging threats and potential attack campaigns\n\nCollaborate closely with senior leaders to ensure threat intelligence analysis and products are mapped to prioritized corporate assets and risks.\n\nAdminister, monitor, and maintain SIEM/XDR deployments and applications/modules within. \n\nDevelop dashboards and reporting to improve situational awareness and visibility of developing and existing threats \n\nProvide leadership and support in the detection, response, mitigation, and reporting of real or potential cyber threats to the environment and be able to help automate these processes\n\nEnsure the monitoring and response to alerts of the intrusion detection and SIEM/XDR systems to discover and mitigate any malicious activity of the network or information assets \n\nUse threat intelligence to build indicators of compromise into monitoring tools, be able to integrate these tools with one another to provide data enrichment\n\nEnsure incidents are properly documented, procedures are followed, and chain of custody is maintained.\n\nEnsure successful conclusion of cybersecurity incidents according to process and procedures within the Incident Response Plan and associated playbooks. \n\nPerform after-action incident reporting and lead lessons-learned sessions with a diverse group of organizational resources. \n\nDevelop up to date runbooks and Standard Operation Procedures to maintain relevancy, address current/latest threats and technology, and ensure constant improvement that meet industry standards and latest attacks and threats \n\nProvide analytic support pertaining to a wide range of cyber threat actors and attack campaigns\n\nMake recommendations to improve operational effectiveness of threat intelligence activities.\n\n\n\nQUALIFICATIONS & SKILLS \n\nMinimum Qualifications \n\nBachelor's degree in MIS, Computer Science, related discipline, and/or equivalent experience\n\n8+ years of overall experience in CyberSecurity within a medium to large business environment\n\n5+ years of experience working in a Threat Center or Security Operations Center (SOC) and/or on Cyber Incident Response Team (CIRT), performing incident handling, sensor alert tracking, and cybersecurity case management Incident Response\forensics. Experience must show continued progression through higher roles and elevated responsibilities.\n\n3+ years of experience developing hands-on with Splunk and utilizing Splunk daily\n\n2+ years of experience in vulnerability management, running scans, analyzing scans, re-scanning for remediation\n\nTwo or more professional currently held certifications related to Digital Forensics or Incident Response (e.g., GCIH, CEH, GCFE, GCFA, CFCE or other GIAC Certs).\n\n\n\nPreferred Qualifications and Certifications\n\n5+ years Security platform (Splunk) engineering/admin experience within a large-scale enterprise\n\n\n\n\nManaging Splunk App development, scripting and log management solution design\n\nIntegrating data input from Splunk from other tools such as Nessus, AWS\n\nAdministrating Splunk Enterprise Security Application\n\nDeveloping Splunk Dashboards, Report, Alerts, Visualizations and Optimize queries\n\nArchitecture (Universal Forwarders, SC4S, Deployment server, etc.)\n\nCreating correlation and alerting rules\n\n\n\n\nCISSP, CISP, GCIA, GPEN, beyond the above certifications\n\nSplunk Certifications (Power User, Admin, etc)\n\nAWS Experience + Certifications\n\nBlue Team / Red Team experience\n\n\n\nSkills/Competencies \n \n\nKnowledge and understanding of Cybersecurity organization practices, operations risk management processes, principles, architectural requirements, emerging threats and vulnerabilities, and incident response methodologies \n\nExpert understanding of technical cyber-security threats and indicators of compromise\n\nAbility to identify network attacks or systemic security issues as they relate to threats and vulnerabilities, with focus on recommendations for enhancements or remediation\n\nSignificant experience in a Threat Center, Security Operations Center (SOC), Incident Response, or equivalent roles in a large, mission-critical environment.\n\nExperience with threat hunting in SaaS/Cloud infrastructures, both as an individual and leading exercises with other team members.\n\nAbility to review and interpret device and application logs from a variety of sources (e.g., Firewalls, Proxies, Web Servers, System Logs, Splunk, etc.) to identify root cause and determine next steps for containment, eradication, and recovery.\n\nExperience with the creation and tuning of alerting rules from a SIEM and other devices in response to changing threats.\n\nExperience using EDR tools (such as Crowdstrike, Carbon Black, Sentinel One, Cylance) to analyze events to determine true\false positive, perform malware analysis (both static and dynamic), binary triage, and file format analysis\n\nCybersecurity experience with Cloud services such as AWS and their modules such as IDS, IPS, WAF, etc\n\nHands on experience with Intrusion Detection Systems, Intrusion Prevention Systems\n\nCybersecurity knowledge and experience related to API\n\nExcellent written and verbal communication skills to describe security event details and technical analysis with audiences within the cybersecurity organization and other technology groups.\n\nAbility to constructively partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards\n\nDemonstrate good working knowledge of the Incident Response Life Cycle, MITRE ATT&CK Framework, Cyber Kill Chain, and other cybersecurity frameworks.\n\nDemonstrate sound judgement skills, critical thinking skills, analytical expertise, attention to detail, and the ability to function in a fast-paced, dynamic, global environment.\n\n\n\nCapabilities \n\nAbility to communicate in English (both verbal and written)\n\n\n\nREPORTING \n\nThe incumbent reports to the Director of Cybersecurity who will also assign projects, provide general direction and guidance. Incumbent is expected to perform duties and responsibilities with minimal supervision. \n\nDIRECT REPORTS \n\nNone\n\n\n\nBENEFITS \n\nAt Science 37, our focus is to provide you with a comprehensive and competitive total reward package that supports you at all stages of your career - both now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work that adds to your professional development.\n\nWe value employee well-being and aim to provide team members with everything they need to succeed. \nSubmit your resume to apply!\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting, Senior, Engineer, Sales, Cloud, Microsoft, Marketing, Backend, Developer, Digital Nomad, Wordpress, Web, PHP, Python, Mobile, Legal, Medical, API, Analyst, Finance, SaaS, Developer, Education, Ecommerce, DevOps, Amazon, Director, Payroll, Excel, HR and Crypto jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTampa, Florida, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote Data Science Undergraduate Internship Summer 2023
Internship Overview
The Home Depot's Summer Internship program offers college students an opportunity to develop leadership skills and gain hands on experience in a corporate environment. During an 11 - week period from May 15 - July 28, 2023, interns will be assigned to a functional team such as Supply Chain, Marketing, e-commerce, Technology, Finance, Operations, Merchandising, Outside Sales & Services, Human Resources, etc. Interns will learn more about our retail business and our corporate offices while having the opportunity to work on a pre-assigned project that impacts the function they are supporting. Additionally, interns participate in networking and development activities that set them up for success as they build their careers.
Data Science Intern Description
The Data Science Intern Program offers talented college students the opportunity to develop their advanced data science skills while supporting the Company's strategic objectives. Intern candidates are assigned to a project aligned to business areas such as e-Commerce, Merchandising, Operations or Finance. The Home Depot's internship program was recently named in the Top 20 in the US and offers college students an opportunity to develop leadership skills and gain hands on experience working with a number of leaders on projects that directly impact the business for one of the world's leading retailers. Data Science interns will focus on working with a variety of data science roles and functions to translate business questions into actionable insights and deliver high quality analytical solutions.
Tasks, Responsibilities, And Key Accountabilities Include
Business Collaboration
Participate in meetings across the enterprise data science community, gaining exposure to cross functional business units.
Build networking relationships and receive mentoring from team members and top-level management
Communicating Results
Communicate findings and project status clearly and professionally through presentations
Provide recommendations to upper management.
Provide comprehensive report-out to senior leaders on assignments and other related projects
Data Analytics
Use strategic thinking and perform data analytics for a variety of business problems and opportunities and create high quality analytics solutions
Apply a wide variety of database applications and analytical tools, including SQL, Google Cloud Big Query and Python
Description of Roles: (Career paths that utilize this skillset full-time)
Role
After the Internship, here are some examples of early career roles for interns with a background in Data Science
At The Home Depot, our associates always have room to move up and explore new opportunities.
Data Science Analyst
Associate Data Scientist
Data Scientist
Nature And Scope
Typically reports to Manager, Information Technology
No direct responsibility for supervising others.
Environment
Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Education Required
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Years Of Relevant Work Experience
0 years
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications
Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Currently pursuing a Master's degree in a quantitative field (Analytics, Finance, Information Systems, etc.)
Excellent academic performance
Experience in a modern scripting language (preferably Python)
Experience running queries against data (preferably with Google BigQuery or SQL)
Experience with data visualization software (preferably Tableau)
Exposure to statistics, predictive modeling and other data science methodologies
Knowledge, Skills, Abilities And Competencies
Ability to communicate issues and recommend solutions in a timely manner.
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDuties and Responsibilities\n\n\nBe central point of contact for IT support to all employees and own the IT support processes\n\nTroubleshoot hardware and software issues, responding quickly and efficiently to questions from employees locally and remotely.\n\nImplement new business tools, maintain and monitor the performance of existing tools, SaaS solutions and hardware (company laptops, network devices and printers), supporting day-to-day business\n\nImplement and maintain established Kaia security baseline requirements on internal software, hardware and network infrastructure including user account management, security configuration, system reliability and availability\n\nInnovate on and improve current technology used by all employees, or team-specific, for day-to-day business operations to constantly improve efficiency, productivity and collaboration\n\nManage and update inventory of corporate devices.\n\nFacilitate processes of onboarding and offboarding employees from an IT perspective.\n\nSupport implementing technical security and operational requirements throughout the organisation\n\n\n\n\nRequirements\n\n\n3-5 years of experience as an IT support specialist/Systems Administrator\n\nExcellent customer service and people skills\n\nYou have deep technical and administrative knowledge of operating systems, (Windows and MacOS), VPN solutions, various SaaS Collaboration platforms (preferably Google Workspace), cloud management systems (JumpCloud, Okta), and business applications like Jira, Confluence, etc.\n\nExperience in setting up and maintaining an office network.\n\nExperience with troubleshooting and supporting conferencing equipment and conference systems \n\n* You find ways to automate your workflows as much as possible using existing and new tools and technologies\n\n* Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.\n\n* Collaborative mindset - You’ll interact with team members from all different departments; you’re excited to hear new ideas and work together to execute on creative solutions.\n\n* You possess strong analytical skills to investigate and resolve customer support tickets\n\n* You are able to work with cutting edge technology and assimilate information rapidly\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales, Non Tech, Test, Finance, Senior, Engineer, Backend, Cloud, Developer, Analyst, Digital Nomad, Mobile, Software, Python, Junior, SaaS, Video, Java, Marketing, Accounting, Director, Salesforce, Legal, Microsoft, Education and Medical jobs that are similar:\n\n
$70,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n \n\nAbout the Role:\n\nRobinhood is looking for a Senior Enterprise Applications Engineer to join the Enterprise Applications team within Corporate Engineering. As an engineer on the team, you’ll be responsible for scaling, implementing, and maintaining the Okta platform. This role will work closely with security, management, engineering, program management and technical operations teams to improve adoption practices and support improvements to user experiences and platform services. This includes partnering with application owners across the company to integrate applications into and behind Okta. You will work to ensure that the enterprise SaaS technology architecture and governance are aligned to strategic business initiatives, company goals, and the mission to democratize finance for all. \n\n \n\nWhat you’ll do day-to-day:\n\n\nImplement authentication flows and Integrate applications using SAML, and OIDC on to Okta\n\nConfigure factor enrollments, sign on and application policies\n\nCompleting day-to-day operational tasks to support users of the Okta service\n\nContribute to the strategy and approach to accelerate and optimize our IAM roadmap\n\nFacilitate the implementation of new features on the identity platform\n\nEmbrace SDLC and DevOps functions for testing and environment management\n\nAssist with communication and user acceptance testing for each application\n\nImplementing SaaS system changes and administering access to systems and information within approved IT security policies, guidelines, and standards. \n\nAssessing business requirements, evaluating possible solutions and then implementing and/or recommending solutions.\n\nWorking closely with cross functional teams to develop scalable and reliable solutions.\n\nAssisting in technical support problem resolutions related to business application software systems.\n\nIntegrating each downstream application to support auto provisioning\n\nWrite scripts or build workflows to assist in automating manual processes (Okta Workflows)\n\nCreating and maintaining standards, procedures, and documentation related to areas of responsibility. \n\nParticipate in system audits and perform testing for disaster recovery or SOX controls, ensuring a secure processing environment that protects the integrity and availability of information.\n\n\n\n\n \n\nAbout you:\n\n\nOkta certified (admin and/or consultant)\n\n5+ years of experience in the IT space with 3+ years of experience in design, development, implementation, and support of enterprise SaaS applications like Okta\n\nAdvanced administration and knowledge with AuthN/Z and SAML2.0, OAuth2.0, OIDC \n\nExperience with SCIM and JIT provisioning\n\nExperience with programming/scripting languages (Python, Bash, Go, etc) and CLI tools.\n\nExperience with Okta Workflows and API integration work \n\nExperience with Identity and User lifecycle Management \n\nProven experience with managing cloud applications and platforms\n\nDemonstrated ability to lead overall business initiative or several components of large, sophisticated projects with direct experience in Agile and Scrum\n\nExperience with Terraform for configuration management\n\n\n\n\n \n\nBonus Points:\n\n\nCIAM (Certified Identity Access Manager)\n\nExperience with tools like Puppeteer \n\nExperience with Okta Identity Engine\n\nExperience with Privileged Access Management (PAM) and Separation of Duty (SOD) systems (ie Sailpoint)\n\nExperience with HRIS systems (Workday)\n\nExperience working with teams across different offices and timezones.\n\n\n\n\n \n\n \n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, Finance, Cloud, API, Senior, SaaS and Engineer jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMenlo Park, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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