Robinhood is a commission-free stock trading and investing app that provides tools to help shape your financial future. It offers a new way to invest in the stock market, allowing users to trade U.S. listed securities via mobile devices without paying ...
Robinhood is hiring a Remote Money Customer Associate
About the team + role \n\nThe Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs and that we have the tools necessary to provide our customers exemplary service in each interaction.\n\nAs a Money CX Agent, you will be a subject matter expert on the Credit Card product and customer support processes. You will be the front-line agent responsible for assisting our cardholders with their most challenging inquiries. You will independently troubleshoot and work with other teams to resolve the cardholders concerns as efficiently as possible.\n\nIt is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.\nWhat youโll do\n\n\n* You have deep customer empathy and are passionate about providing exceptional customer service to every customer\n\n* You are a critical thinker, a problem solver and are able to be agile and flexible as processes evolve\n\n* You like digging into the details, working independently (while asking questions or escalating when necessary), and have a keen eye for spotting trends that could indicate a product bug or issue\n\n* Youโre hungry to learn and grow alongside a growing business\n\n\n\nWhat you bring \n\n\n* 2+ years of full-time work experience\n\n* Basic understanding of financial products is a plus\n\n* Previous experience with text or email customer support is a plus\n\n* Basic working knowledge of Zendesk is a plus\n\n\n\nWhat we offer\n\n\n* Market competitive and pay equity-focused compensation structure\n\n* 100% paid health insurance for employees with 90% coverage for dependents\n\n* Annual lifestyle wallet for personal wellness, learning and development, and more!\n\n* Lifetime maximum benefit for family forming and fertility benefits\n\n* Dedicated mental health support for employees and eligible dependents\n\n* Generous time away including company holidays, paid time off, sick time, parental leave, and more!\n\n* Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n
$30,000 — $50,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States
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