\nPlease note, we are only considering candidates who are within a commutable distance to our New York office. Fully remote applications will not be considered at this time. \n\nThe People Scientist role entails being a thought leader in the HR and engagement space while assisting customers with survey question design, analyzing survey results, performance management processes, communication approaches, and feedback strategies for our customers at the organization, group, and individual level. People scientists work directly with current and prospective customers to explain the science behind measuring and improving employee engagement and performance management processes using Culture Amp’s platform.  Our ideal candidates will be able to present their expertise on both the academic and applied study of today’s workforce in personable and engaging ways that align with both educational partnerships and sales relationships.\n\nYour greatest skill is being able to listen and understand our customers’ needs and provide clarity around direction and strategy. You love empowering people and your passion lies in diving into data to uncover stories and provide insights, as well as imparting knowledge to up-skill customers and coworkers. We are looking for an energetic, dedicated, and collaborative professional to work with a close-knit customer team that takes users all the way from leads to champions across customers ranging in size from tens to tens of thousands of employees. We want someone who shares our passion for simplifying people analytics and performance management, teaching clients to draw insights from data on their own, and building our community of amazing people geeks. This position is for a mid- to senior-level role with no direct reports working with customers based in Midwest and Eastern timezones. \n\nWe asked some of our People Scientists what they love about their work, and here are a few things you can look forward to:\n\n\n* You’ll get to flex your expertise around all aspects of work behavior. Culture Amp is the full Employee Experience Platform, so you’ll coach managers and executives through things like onboarding, engagement, performance, development, team dynamics, and diversity and inclusion.  \n\n* You’ll embody a true scientist-practitioner model. At Culture Amp, our work is grounded in scientific and methodological rigor, and our recommendations are informed by the latest applied and academic literature combined with the practical context of organizational life. \n\n* You’ll be relied upon as a subject matter expert when working with customers and Camper colleagues alike. Our People Scientists are great at explaining things, but they enjoy puzzles too. Our curiosity motivates us to go find answers, and we’ve got plenty of data to test hypotheses!\n\n* You’ll present thought leadership combining your domain expertise with your experience to educate the public on industry trends and the evolving nature of work. Our People Scientists frequently present this thought leadership at in-person and virtual events. \n\n\n\n\nResponsibilities:\n\n\n* Collaborate with customers (pre-sale and post-sale) to design and build people-centric feedback  and performance management strategies\n\n* Contribute to survey question design sessions and lead results review sessions with a variety of clients, from including HR professionals and C-suite teams within larger and smaller businesses\n\n* Work with client data and survey outcomes to identify the most valuable themes and stories to help our clients improve their culture and business outcomes\n\n* Generate actionable and predictive insights from HR data sets, including engagement surveys, lifecycle surveys (onboarding to exit), and individual/team effectiveness feedback\n\n* Coach clients on aligning business strategy with performance management and employee feedback approaches using the Culture Amp platform\n\n* Support and build domain expertise for our customer facing teams through coaching and training\n\n* Contribute to improving internal processes and culture within Culture Amp\n\n* Contribute to internal and external thought leadership on HR issues in a variety of industries and regions\n\n* Present HR analytics research, client survey results and training masterclasses to HR leaders, executive teams, and prospective Culture Amp clients. This includes virtually and in person, with travel comprising up to approximately 33% of the role. \n\n* Experience working in a high growth, global SaaS company and in HR Tech preferred\n\n\n\n\nWhat do you (ideally) bring to the team?\n\n\n* Master’s or PhD in Industrial-Organizational Psychology, Organizational Development, HR/Business Analytics or related field \n\n* 3+ years of applied experience working within an HR or People team (e.g. people analytics, I/O Psychology, Organizational Development role) at an organization and/or strategic consulting to organizations. Enterprise experience is highly preferred \n\n* At least 2 years of applied experience designing, implementing, and analyzing surveys throughout the employee lifecycle (candidate, onboarding, engagement, inclusion, exit) and/or 360-type feedback processes  \n\n* Experience working with and/or implementing any one of the following processes:\n\n\n\n* Performance management\n\n* Development\n\n* Diversity, equity, and inclusion\n\n* Change management\n\n\n\n* Experience designing, implementing and analyzing surveys, as well as presenting results to executives and HR leaders\n\n* Strong presentation, interpersonal, and communication skills especially when explaining data, quickly identifying the story within the data, building meaningful narratives, and connecting it to potential actions\n\n* Basic knowledge of statistics and experience using statistical packages such as R or SPSS; moderate knowledge of statistics and basic knowledge of predictive analytics techniques preferred\n\n* And proficiency in the usual software tools (i.e. Microsoft Office Suite, Keynote, Google docs) as well as a willingness to learn and work with new technology systems.\n\n\n\n\nAfter 3 months you’ll:\n\n\n* Work cross-functionally to teach new customers how to use the platform\n\n* Assist our Sales & Customer Success teams in closing deals, launching, retaining, and expanding customers \n\n* Advise HR leaders and executive teams on their employee engagement & effectiveness strategies to create change within their organizations \n\n* Conduct survey design sessions, train customers on how to best interpret their results, and present the results to HR leaders, executives teams, and other leaders \n\n* Assist our internal teams to develop action-oriented and compelling thought leadership for our blog, newsletters, and social media, webinars, and presentations based on leading science\n\n* Attend and present at a variety of events where we interact with our community – including People Geekup webinars, masterclasses, conferences, etc.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, HR, Senior and Sales jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

***Learn more about the Customer Success Associate role in [in this video](https://www.youtube.com/watch?v=dTtBd5Wouv0), featuring Liz our Director of Customer Success.*\n**\n\n**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success or implementations role. We are also interested in candidates who have a background or experience in B2B Support, working with customers via phone or video calls. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate initiative](https://stripe.com/climate) 🌍❤️\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)* \n\nPlease mention the word **NOTABLY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nAmericas

***Learn more about the Customer Success Associate role in [in this video](https://www.youtube.com/watch?v=dTtBd5Wouv0), featuring Liz our Director of Customer Success.*\n**\n\n**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)* \n\nPlease mention the words **RISK STILL ABLE** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nUnited States

* 🕘 Flexible Hours\n* 🔑 Work with CEO\n* ✈️ Travel Required\n* 💸 $350 Referral Bonus\n* 💡 3 Years of Experience\n* 🚀 High Growth Potential\n* 🗺 Anywhere in North America\n\nGet Paid: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid.\n\n## Our Story\n\nCheck out this [quick intro](https://www.youtube.com/watch?v=RuUdn4WESE8) from the founder, Matt Molter, on why he started Agency360 and why they’re hiring!\n\n## What it is like to be a part of our team\n\nDo you want to help your community and make a positive impact on your public safety heroes? Do you like thinking of something in the morning and executing on it in the afternoon? Are you interested in chocolate o’clock, and the excitement of being one of the first 10 hires of a growing company? If so, Agency360 may be the perfect place for you.\n\n[Agency360](https://www.agency360.com/) delivers next-generation onboarding and evaluation software that helps local police officers, firefighters, EMTs, 911 dispatchers, jailers, and private security firms across the country. We are building the tools of the future to help public safety agencies create a positive culture and optimize their organization.\n\nWe strive to deliver an exceptional user experience to all we serve. If you share that passion, love a flexible environment, and want a say in how the company scales, reach out about one of the positions below. Come join us and become one of our first 10 hires in a fast-growing self-funded company!\n\n## Account Manager\n\nAgency360 is looking for a full-time remote account manager that will serve a critical role in reducing the CEO’s daily duties as we expand our small team. The account manager will wear a variety of hats blending 70/30 of their time on new business development and customer happiness tasks. The position requires travel to the handful of trade shows we attend each year and once trained flexible work hours and locations are available.\n\n## A typical day of an account manager might involve…\n\n* Answering inbound phone calls and emails to help a customer or qualify a prospect.\n* Consistent email and phone follow-ups to check on customer satisfaction, schedule demos, and online product trainings.\n* Online sales demonstrations of the software or online training for new customers getting started.\n* Billing activities including sending formal quotes, sending invoices.\n* Updating the team via tools like our CRM, Email, Chat so they can help continue the great impression and relationship you started.\n* Working on an RFP or Partnership proposal.\n* Experimenting with customer acquisition tactics and challenging assumptions to identify ways to amplify and scale the sales process.\n* Laughing with customers and prospects at a tradeshow or conference.\n\n## You are…\n\n* Passionate about doing work that can make a difference in your community.\n* Have 3 years experience in an account management or sales role.\n* Confident in being on the phone and having positive communication using remote tools.\n* Proactive and have a self-starter attitude.\n* Willing to expand your comfort zone.\n* Able to learn quickly, adapt to change, and be tech-savvy\n* High standards for yourself and your team\n* Enjoys teaching and creating relationships\n* Desire for skill mastery and thought leadership\n \n## Bonus points if you have…\n\n* Strong written skills\n* Ability to create high-quality content\n* Previous experience selling SaaS products in the Government/Public Safety market\n* Startup IQ\n\n## How will you know if you are doing a good job?\n\nYour activities and insights improve the customer experience that leads to positive customer happiness the conversion rate of inbound leads each quarter, resulting in a steady increase in monthly recurring revenue. Your interactions with the customer are positive and lead to the next step in the sales process or solving their support issue. You always create a great experience with prospects and customers, even if they don’t ultimately decide to buy from us. You’re having fun and enjoying the rewards that come with being an integral part of a mission-driven team. \n\nPlease mention the words **BETRAY SQUEEZE HOOD** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $40,000 — $70,000/year\n \n\n#Location\nNorth America