\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment.  They liaise with multiple Tier 2 groups to resolve customer cases.   They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance

\nWe are hiring for a Marketplace / QA / Web Ops Specialist to join our Marketing Technology team. This person will serve as the foundational executor of the Marketplace (Affirm consumer facing shopping app) and supporting overall development and program management of all things email, push, and Web,  We’re looking for someone who is a steward of operational efficiency and who will drive the long-term health, growth, & scalability. You will own the day to day operations of our Marketplace, end-to-end testing of email development / deployment, as well as ongoing general hygiene and health dashboard maintenance. We’re looking for someone who is comfortable collaborating and providing support across multiple teams and has a knack for scalability and a real passion for efficiency. The ideal candidate will have a strong technical background and strong organizational skills to manage processes and deliverables. \n\nWhat You'll Do:\n\n\n* Create, execute, and continually evolve operational processes\n\n* Document processes to ensure clarity and consistency\n\n* Respond promptly to ad hoc requests, bugs, and configuration errors as they arise\n\n* Merchant onboarding; including sourcing hero images, logos, and merchant text from Merchants or Account Managers\n\n* Affiliate link maintenance and management\n\n* Weekly module configuration\n\n* Build, update, and thoroughly QA web pages to maintain quality\n\n* Programmatic monitoring & alerting of Marketplace failures and trends\n\n* Financial program binding \n\n* Manage the publication of offers and QA of published offers, modules, placements, and merchants\n\n* QA email rendering and deeplinks\n\n* QA modules and ARS links\n\n* Collaborate with Design and Project Management teams to ensure clear asset delivery\n\n* Create framework that optimizes for growth & profitability\n\n* Implement automation solutions that drive scalability and efficiency\n\n* Optimize Marketplace portal and tooling features\n\n\n\n\nThis role will require you to work cross-functionally with various teams, including: Affiliate Account Management, Marketplace Ops & Automation, Marketplace Merchandising, Marketing teams (Consumer, Lifecycle, and Partner Marketing), Product, Engineer, Consumer Web, and Ad Services.\n\nWhat We Look For:\n\n\n* Bachelor’s Degree or equivalent experience preferred\n\n* 1-3 years of experience working in an operations role at a fast-paced tech company\n\n* QA process and understanding of end-to-end testing required\n\n* Track record of delivering on time-sensitive initiatives\n\n* Experience in building internal tools and streamlining operations processes\n\n* Proven ability to enhance cross-functional efficiency through process development \n\n* Ability to execute independently in an ambiguous environment\n\n* Strong prioritization skills with the ability to pivot as business needs change.\n\n* Self starter who can identify areas for improvement and drive solutions\n\n* Cross-functional teamwork experience\n\n* Excellent communication skills and attention to detail\n\n* Knowledge of HTML/CSS, responsive template design, dynamic content and design principles desired\n\n* Experience with Litmus, Email on Acid (or similar email rendering tools), and email platforms like Salesforce Marketing Cloud/ExactTarget.\n\n* Experience building web pages with a content management system like Contentful, experience conducting cross device/OS/browser testing with a tool like Browserstack, Google Suite (Chrome Devtools, Google Analytics, and/or Google Tag Manager is a plus), marketplaces, and affiliate marketing is a plus\n\n\n\n\nUSA Pacific base pay range (CA, WA, NY, NJ, CT): $105,600 - $147,800\nUSA Sapphire base pay range (all other U.S. states): $95,000 - $133,100\n\nPlease note that visa sponsorship is not available for this position.\n\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Testing and Marketing jobs that are similar:\n\n $50,000 — $87,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States