\nIndico Data automates critical workflows for enterprises in document-intensives industries, including insurance, financial services and healthcare. With the Indico Intelligent Intake™ Solution, organizations can free their experts from tedious, manual tasks, allowing them to drive better decisions with better data. Indico Data drives better decisions with better data.\n\n\nWe are looking for a Customer Success Manager (reporting to our VP, Professional Services) to maintain and grow existing business within the Indico Customer portfolio. As a key player in a rapidly growing startup, you will have the opportunity to influence and contribute directly to our growth. Your efforts will help solidify Indico’s success and leadership in the enterprise automation arena, specifically as we continue to attract and retain Fortune 1000 customers across multiple markets. \n\n\nAs a Customer Success Manager, you will be a part of the front lines and play a critical role in bridging the gap between our customers and Indico. Your work will involve interacting directly with customers to build relationships, support their understanding of Indico and showcase the platform’s capabilities to promote adoption/expansion. Each onboarded customer presents new challenges and requirements, because of this the ideal candidate will be able to adapt quickly, think critically, advocate for our customers, and coordinate with internal stakeholders where necessary.\n\n\n\nStrategic Account Management (50%)\n* Manage portfolio of onboarded customers through account planning, regular customer engagement and strategic consultation to drive product adoption & customer retention.\n* Develop and execute value realization plans tracking dimensions across product usage, customer satisfaction and benefit realization.\n* Act as the primary liaison for onboarded customers, driving engagement and adoption through regular check-ins, product feedback sessions, use case qualification.\n* Maintain detailed knowledge of each customer’s Indico footprint ensuring alignment with their evolving needs (e.g. commercial terms, renewal dates, contracted capacity, restrictions, deployment environments etc.)\n* Collaborate closely with the Enterprise Sales team to identify and drive expansion opportunities\n\n\n\nProduct Expertise (35%)\n* Demonstrate deep expertise in Indico’s platform capabilities, providing customers with best practices related to user experience and general troubleshooting to maximize their success. \n* Serve as the go-to resource for customer inquiries on platform functionality, leveraging Indico’s extensive knowledge base, documentation and internal resources to address issues promptly.\n* Lead product demonstrations tailored to customer use cases, showcasing the breadth of our platform’s capabilities.\n* Understand and communicate Indico’s product roadmap to customers, to ensure transparency in upcoming features/products and continuously solicit/share customer feedback to appropriate Indico product resources.\n* Deliver targeted product training sessions, empowering customers to fully utilize the platform and achieve their business outcomes with confidence.\n\n\n\nEngagement Management (15%)\n* Demonstrate exceptional project management skills by proactively managing multiple customer initiatives, ensuring timely follow-through on action items, developing actionable plans for client accounts, and developing presentations for recurring business reviews.\n* Maintain record of customer related challenges, feature requests and their resolutions.\n* Develop and execute detailed project plans for customer upgrades, tracking progress, managing risks, and providing regular executive-level reporting to ensure transparency/accountability. \n* Collaborate with internal/external stakeholders taking ownership of customer inquiries, triaging for resolution, and soliciting feedback to ensure alignment.\n* Demonstrate exceptional communication & listening skills through customer feedback synthesis, drafting clear and actionable session minutes, and developing transparent customer plans.\n\n\n\nRequirements\n* 5+ years managing a portfolio of enterprise-grade customers, with a proven track record of driving quantifiable value and scalability outcomes in the SaaS or AI/ML space.\n* Curious, self-directed, and lifelong learner with passion for staying ahead of industry trends and continuously upskilling.\n* Technical proficiency with experience independently upskilling on complex products to the level of delivering user-based demonstrations/troubleshooting.\n* Proven ability to communicate at the executive level with exceptional written and oral skills.\n* Deep desire to build strong, lasting relationships with customers.\n* Demonstrated pattern of success in executing complex projects including managing stakeholder, scope, and timeline to meet high-quality outcomes.\n\n\n\n\n\n$130,000 - $150,000 a yearAs part of this role candidates are eligible to participate in a commission plan on top of base salary.\n\nDisclosures: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Sales and Non Tech jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nContract Duration:\n1 year\n\n\nPosition Summary:\nPointClickCare is looking for an experienced B2B Marketing Manager to joining our growing SaaS healthcare technology company. As a Marketing Manager, you will be involved in planning, executing, and measuring the performance of engagement marketing campaigns for PointClickCare. You will drive product demand through multiple channels including web, email, social and multiple onsite channels. You will work closely with cross-functional teams of Product Managers, Marketers, Content Strategies, Senior Business Leaders, and manage agency production. \n \nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans.  \n\n\n\nKey Responsibilities: \n* Work Across a dynamic ecosystem of stakeholders to develop, execute and maintain high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement\n* Overseeing and coordinating marketing campaigns, collaborating with an agency to develop creative strategies, appropriate channel mix, manage budgets, analyzing campaign performance and ensuring effective communication between PointClickCare and the agency. \n* Responsible for consuming and leveraging Portfolio narratives to produce audience-centric derivative content \n* Drive strategy and demand for national and/or regional tradeshows through owned or paid channels \n* Seek out ways to utilize marketing automation to improve processes and productivity\n* Research Test and refine new marketing approaches and channels to reach and engage key audiences\n* Regularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize\n* Manage multiple projects and balancing contending priorities in a rapidly changing environment\n* Provide clear, consistent, and frequent communication with stakeholders to outline strategy, tactics, goals, and performance of campaigns.\n* Lead the development and execution comprehensive account-based marketing strategies aligned with company goals and sales objectives.\n\n\n\nRequired Experience:\n* 4+ years of B2B marketing experience\n* Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion\n* Experience using data and metrics to measure Impact and determine improvements\n* Experience with paid and owned and operated channels (i.e. email, onsite, etc.)\n* Experience presenting ideas to various levels of an organization to gain support for initiatives\n* Experience with Excel or Salesforce (data manipulation, macros, charts, and pivot tables)\n* Proven Success in developing and executing account-based marketing campaigns to drive engagement and revenue. \n\n\n\nPreferred Experience:\n* Experience managing external partners to develop marketing programs\n* Experience managing large amount of data including customer segments and online campaign metrics\n* 5+ years of B2B marketing experience\n* Experience working with marketing agencies for execution\n* Travel 20-30%\n\n\n\n\n\n#LI-TW1\n#LI-Hybrid\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing, Excel, Sales and Non Tech jobs that are similar:\n\n $45,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga

\nRoutable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes. \n\nWe’re a well-funded Series B startup, and we’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.\n\nOur environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States and Canada. \nAbout the Role\n\nAs the Director of Demand Generation, you will plan and execute marketing programs to drive pipeline and revenue growth. You will work closely with product marketing and sales to run effective campaigns that increase awareness, generate demand for Routable, and build pipeline. You will be responsible for building the demand generation function from the ground up.\nResponsibilities\n\n\n* Develop and execute demand generation campaigns in alignment with overall GTM strategy, across email, content, SEO/SEM, organic/paid social, digital ads, trade shows, and events\n\n* Support ABM efforts with effective marketing tactics focused on multiple personas at target accounts\n\n* Generate awareness for Routable and activate our inbound channel \n\n* Collaborate with Product Marketing to convert product positioning and narratives into compelling messaging and brand-aligned campaigns\n\n* Lead the demand generation function and team, helping to shape and build the team over time \n\n* Work closely with the sales organization to ensure marketing supports their efforts effectively \n\n* Leverage the marketing technology stack to optimize marketing operations and performance throughout the funnel\n\n* Bring your creativity and data-driven approach to test interesting things and represent a strong brand\n\n* Establish a customer-centered approach to demand gen, developing compelling campaigns that resonate with our ICP  \n\n* Create the demand gen strategy and optimize it, leveraging data to constantly iterate for improved results\n\n\n\nMinimum Qualifications\n\n\n* Proven experience in building and scaling demand generation for a B2B SaaS startup\n\n* Strong communication, leadership, and project management skills\n\n* A strategic thinker with a track record of driving results through data-driven decision-making\n\n* Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions\n\n* A bias towards action and iteration, and a mindset for experimentation\n\n\n\nPerks\n\n🏥  Great Health, Dental and Vision Insurance\n\n💲 Competitive salary\n\n📈 Stock Options\n\n💰 401k \n\n💸  Work from Home Stipend\n\n🚀  We're a remote team\n\n🏝 Flexible vacation policy\n\n🍼Paid Parental Leave (12 weeks)\n\n🙋‍♀️ Voluntary Benefits - additional Life Insurance, Pet Insurance and FSA\n \nInclusive Employer\n\nRoutable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.\n\nOur OTE for the role is $190,000 - $200,000 (base salary + variable)  - the exact offer will depend on the level of experience, role alignment, etc. We also offer equity and full benefits packages for FTEs. This only applies to employees residing in the US. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance, API, Marketing, Sales and Non Tech jobs that are similar:\n\n $47,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States