Remote Customer Support Specialist Fully Work from
\nWhy?\n\n \n\nWith so many companies transitioning to remote work, what we offer is more relevant than ever. We need great people who can hit the ground running and provide great front line support to our customers. \n\n \n\nWhat?\n\n \n\nYou'll be joining a well-oiled machine and serving as the first point of contact for inbound conversations. You'll assist where you can and escalate tickets to subject matter experts (SMEs) when needed. We have a lot of customers and customer employees that require a great customer journey, of which Support is key to delivering.\n\nWho?\n\n \n\nYou have an incredible drive, are task oriented, and are naturally curious and independent in your work. You have the drive and will to own the support queue, and engage in delivering great support to our customers by thriving to drive one touch resolution. You are empathetic and thrive in a fast paced environment\n\n \n\nThe detail\n\n \n\nAbout Omnipresent\n\n \n\nRemote work is one of the great equalisers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. \n\nYet, at a time when remote work is exploding, most companies are finding it too complex, costly and time consuming to employ workers internationally. At โOmnipresentโ, weโre cutting this complexity and providing our clients, and their remote workers, with a simplified, cost effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, weโre building the premier global employment-as-a-service offering on the market. \n\n \n\nYour role\n\n \n\nThe Support Specialist will be our front line inbound support for our customers. In addition to all the usual stuff a front line support rep does in a SaaS startup, you will be: \n\n \n\n\n* Providing first-level support to customers via email and chat within the Central Standard Time zone (9-5 CST) \n\n* Working independently on first-level issues.\n\n* Triaging customer enquiries. Differentiate between the issues that can be solved with help of existing documentation, or with routing questions to internal and external SMEs, and issues that require complex researching and multiple SMEs assistance.\n\n* Recognise issues demanding urgent action and escalate them to support leadership immediately.\n\n* For issues where documentation isnโt readily available, as a first line, get assistance from the wider support team. If proceeding with the issue is straightforward, resolve the issue.\n\n* Where more complex investigation or multiple SMEs assistance is required,promptly hand the ticket off to a more senior support representative.\n\n* Document customer service interactions in the ticket management system.\n\n* Adhere to the defined SLAโs on first response timings.\n\n* Adhere to the best effective business communication practices, internal communication style guidelines, and provide precise, correct, and timely responses with a human touch.\n\n* Adhere to the company security and data protection practices.\n\n* Documenting and updating processes when required.\n\n\n\n\n\n\n\n\nYouโve done some of these thingsโฆ\n\n\n* Delivered tasks and worked on projects of a limited scope, in collaboration with more senior team members. Focuses on learning existing tools, resources and processes.\n\n* Followed standard practices and procedures in analyzing situations or data from which answers can be readily obtained.\n\n* Built stable working relationships internally.\n\n* Delicately navigated customer objections and demands\n\n* Used judgment, discretion, and resources to solve a variety of problems of limited scope and complexity\n\n* Sought guidance from supervisor and more senior peers as needed when determining appropriate courses of action\n\n* Supported customers via chat, email, or even phone. \n\n* Demonstrated strong written communication skills in English (an additional language is a plus)\n\n* Demonstrated compassion and patience. \n\n* Worked in or closely with an HR team.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, HR, Senior and Non Tech jobs that are similar:\n\n
$57,500 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nIn the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.\n\n\nWe have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals, and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.\n\n\nAnd we're a great place to work too โ we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably last year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.\n\n\nWe are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?\n\n\n\nWhat you will do\n* Reporting to the Sr. Director of Partnerships, you will implement and lead joint GTM strategies with cloud partners to maximize market impact, enhance brand presence, and increase revenue.\n* You will cultivate relationships with cloud providers, aligning on joint goals and implementing partnership strategies.\n* You will oversee the management and execution of joint projects and provide regular reports to senior leadership.\n* You will develop new revenue opportunities through cloud partnerships by collaborating with sales, marketing, and product teams to create unique solutions and offerings.\n\n\n\nWhat you will bring with you\n* You have 5-7 years of proven experience in the SaaS industry, specifically with or at cloud providers in sales, business Development, or partnerships\n* You are experienced at managing multiple project simultaneously across multiple departments, setting goals, tracking progress, and providing updates\n* You excel at building, maintaining, and strengthening partnerships with internal and external partners through communication and collaboration with Google Cloud or AWS.\n\n\n\nWhat we look for\n* A team player who can helps us develop long-term partnership strategies with cloud providers.\n* Result oriented approach\n* Availability to travel up to 40% of the time\n\n\n\nWhen you join Sysdig, you can expect:\n* 401(k) Retirement Savings Plan\n* Maternity and Parental Leave\n* Mental health support for you and your family through the Modern Health app\n* Great compensation package and flexible working arrangements\n* Development opportunities\n\n\n\n\n\n\nThe U.S. annual on target earnings (OTE) range for this full-time position is between 210,000 USD and 289,300 USD/year USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.\nWe would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.\nSome of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.\nSysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.\n\n\n#LI- MC1\n#LI-Hybrid \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Cloud, Senior and Non Tech jobs that are similar:\n\n
$60,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nFlexible - CA
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nSince 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops). \n\nOur leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And weโre backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).\n\nHaving raised $84M, weโre a well-funded startup and have invested in people and technology while growing our partnerships โ responsibly. \n\nWeโre also proud to have received recognition from the fintech world. Awards weโve won include: \n\n\n* 2023 Best Consumer Lending Program by Tearsheet\n\n* 2023 Best Point of Sale Product by Fintech Breakthrough\n\n* 2022 Best Consumer Lending Solution by Finovate\n\n* 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)\n\n\n\n\nBut what youโll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)\n\nAs a result of our efforts in building this healthy company culture, weโve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.\n\nLike any startup, weโre in it for the long haul, and weโre looking for people willing to join our journey of building something special together. \n\nThis process starts with our company values, which guide us in everything we do โ and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:\n\n\n* Put customers first (thatโs our M.O.)\n\n* Act fast (leverage our startup environment).\n\n* Lead the way (show and tell).\n\n* Take ownership (everyone is hands-on here).\n\n* Be a good human (no egos, build financial products that do right by people).\n\n\n\n\nLearn more about our values here. \nThe Role\n\nIn this role, you will utilize information in multiple systems to evaluate application verification processes and conduct thorough investigations of new and existing merchant and borrower accounts to identify and prevent potential fraud. Utilizing both first and third party data, you will closely identify and monitor fraud trends on our platform through ongoing analysis.\n\nAs a member of our team, you will be integral in shaping the future of Wisetack, ensuring the safety and security of our products and customers. Working with a tight knit group of other fraud professionals in close collaboration with the Operations, Risk, and Compliance teams, you will strive to improve our transaction monitoring systems and due diligence processes. You will also have the opportunity to contribute to our fraud detection and monitoring strategies by proposing new data points and attributes.\n\nThis role is ideally suited for someone with a minimum of 3-5 years of financial fraud investigation and analytics experience in the financial services industry. The successful candidate will demonstrate firsthand knowledge of fraud investigations, analytics and strategy, as well as the data points and analytic tools commonly used in the finance and/or lending industry. The ability to work independently with a high level attention to detail is required, in addition to excellent written/verbal communication skills and time management skills. Possession of a CFE, ACAMS or similar certification is highly desirable. \nResponsibilities\n\n\n* Perform manual reviews and investigations of new and existing merchant and borrower accounts to identify and prevent potential fraud. \n\n* Develop and perform application verification processes based on fraud risk attributes. \n\n* Monitor and identify trends through ongoing analysis. Share findings with the fraud investigation and fraud risk team. \n\n* Partner closely with the Operations, Risk, and Compliance teams to improve monitoring and due diligence of transactions and consumers. \n\n* Propose new data points and attributes for fraud detection and prevention.\n\n\n\nRequirements\n\n\n* Minimum 3-5 years of financial fraud investigations and analytics experience in the financial services industry. \n\n* Knowledge of analytic tools, platforms and systems utilized for fraud prevention in the financial and/or lending industry. \n\n* Excellent written/verbal communication and time management skills. \n\n* Ability to work independently with a high level attention to detail in a remote/WFH environment.\n\n* Highly experienced in working with data in Excel/Google Sheets.\n\n\n\nBonus points\n\n\n* CFE, ACAMS or similar certification.\n\n* SQL/Python experience \n\n* Experience using data visualization tools (Tableau, Looker, etc)\n\n* Experience in preparing and writing documentation to support SAR filings \n\n\n\nInterview Process\n\n\n* Application Review\n\n* Recruiter Screen\n\n* Hiring Manager Screen\n\n* Writing Exercise\n\n* Virtual Onsite\n\n\n\n* Interview I\n\n* Interview II\n\n* Interview III\n\n\n\n* Final Interview with the Hiring Manager\n\n* References\n\n* Offer\n\n\n\n\nThe range of base salary for the position is between $70,800.00 - $99,100.00, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.\n\nSpend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, weโd love to hear from you! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance and Non Tech jobs that are similar:\n\n
$50,000 — $70,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nHuman Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. \n\nNearly half of all working Americans are not saving enough for their future. Too often itโs because they are employed by a company that doesnโt offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.\n\nWeโre a high-growth tech company changing the retirement industry. Weโve raised $500M and are backed by leading investors. Most recently, by funding from BlackRock as well as many other top investors: TPG (The Rise Fund) with SoftBank led our Series D, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and others.\n\nAbout the role\n\nAs a member of the onboarding team, you will support the setup and launch of our new clients' 401(k) plans here at Human Interest! You'll be on the front lines with our new clients, working with a wide variety of companies (anything from the local plumber to the nationwide robotics firm), helping them set up and launch their new 401(k) plans. You'll own keeping the onboarding process on-track while ensuring that customers are engaged and happy. Process-driven and people-focused - you are organized, friendly and flexible.\n\nWhat you get to do every day\n\n\nCommunicate extensively with our customers to identify their needs and help them establish their 401(k) plans\n\nEducate, guide, and inform our newly signed customers about the choices they have to help their employees save for retirement\n\nWork cross-functionally within our organization (specifically with sales and account management) to make sure customer needs are met\n\nDrive processes forward, managing internal and external stakeholders to keep our customers engaged, happy, and on-track\n\nIdentify potential areas for process improvement to help the team scale\n\n\n\n\nWhat you bring to the role\n\n\nPossess knowledge and experience with retirement plan design, particularly in 401(k) plans\n\n3+ years of customer onboarding experience in a SaaS environment\n\nA โpeople personโ who truly enjoys interacting with clients and can communicate difficult concepts fluidly\n\nEnergy and passion- the concept of onboarding 40-50+ customers a month excites you - velocity is everything!\n\nA strong work ethic, proactively following up with our customers and keeping them on track\n\nExcellent organizational skills, are able juggle multiple tasks with varying deadlines and stakeholders without dropping the ball\n\nBachelorโs degree or equivalent experience\n\n\n\n\n \n\nWhy you will love working at Human Interest\n\nMission - Highly collaborative startup dedicated to supporting employee engagement and growth. Itโs an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.\n\nCulture - Our operating principles define how we come together as a team to do our work. They reflect Human Interestโs unique view on whatโs important and whatโs right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. \n\n\nCustomer obsession\n\nLong-term orientation\n\nAutonomous and accountable teams\n\nAn escalating bar for talent and performance \n\nFundamental optimism \n\n\n\n\nCompensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $63,000 - $65,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. This position will also offer a variable target of $30,000. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits.\n\nBenefits - \n\n\nA great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees\n\nTop-of-the-line health plans, as well as dental and vision insurance\n\nGenerous PTO and parental leave policies\n\nLyra - Enhanced Mental Health Support for Employees and dependents \n\nCarrot - Fertility healthcare and family forming benefits\n\nCandidly - Student loan resource to help you and your family plan, borrow, and repay student debt\n\nMonthly work-from-home stipend; annual wellness stipend\n\nEmployee Resource Groups including Veterans, Lift Evโry Voice, Pride, LatinX, Families, and Women in Tech\n\nFun online and regional events and celebrations and department and company offsites\n\nThe vast majority of our positions can be 100% remote\n\n\n\n\n\nWeโre a great place to work (but donโt take our word for it) \n\nHereโs a list of our awards and accolades:\n\n\nCertified as a Great Place To Workยฎ (2023)\n\nBest Places to Work by Built In (2023)\n\nA Top Company by Y Combinator (2020-2023)\n\nAmericaโs Best Startup Employers by Forbes (2020-2022) \n\nInc. Fastest Growing Companies (2021)\n\n\n\n\n \n\n\nHuman Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.\n\nHuman Interest employees must adhere to the Companyโs security policies and Code of Ethics. \n\nPlease note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. \n\nPursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines. See more: https://humaninterest.com/disclosures \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nSince 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops). \n\nOur leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And weโre backed by leading VCs, including Insight Partners, Greylock, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).\n\nHaving raised $4M, weโre a well-funded startup and have invested in people and technology while growing our partnerships โ responsibly. \n\nWeโre also proud to have received recognition from the fintech world. Awards weโve won include: \n\n\n* 2023 Best Consumer Lending Program by Tearsheet\n\n* 2023 Best Point of Sale Product by Fintech Breakthrough\n\n* 2022 Best Consumer Lending Solution by Finovate\n\n* 2022 Best Emerging Lending Platform by Lendit (now Fintech Nexus)\n\n\n\n\nBut what youโll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)\n\nAs a result of our efforts in building this healthy company culture, weโve been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.\n\nLike any startup, weโre in it for the long haul, and weโre looking for people willing to join our journey of building something special together. \n\nThis process starts with our company values, which guide us in everything we do โ and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:\n\n\n* Put customers first (thatโs our M.O.)\n\n* Act fast (leverage our startup environment).\n\n* Lead the way (show and tell).\n\n* Take ownership (everyone is hands-on here).\n\n* Be a good human (no egos, build financial products that do right by people).\n\n\n\n\nLearn more about our values here. \nThe Role\n\nIn this role, you will utilize information in multiple systems to evaluate application verification processes and conduct thorough investigations of new and existing merchant and borrower accounts to identify and prevent potential fraud. Utilizing both first and third party data, you will closely identify and monitor fraud trends on our platform through ongoing analysis.\n\nAs a member of our team, you will be integral in shaping the future of Wisetack, ensuring the safety and security of our products and customers. Working with a tight knit group of other fraud professionals in close collaboration with the Operations, Risk, and Compliance teams, you will strive to improve our transaction monitoring systems and due diligence processes. You will also have the opportunity to contribute to our fraud detection and monitoring strategies by proposing new data points and attributes.\n\nThis role is ideally suited for someone with a minimum of 3-5 years of financial fraud analytics and investigation experience in the financial services industry. The successful candidate will demonstrate firsthand knowledge of fraud investigations, analytics and strategy, as well as the data points and analytic tools commonly used in the finance and/or lending industry. The ability to work independently with a high level attention to detail is required, in addition to excellent written/verbal communication skills and time management skills. Possession of a CFE, CAMS or similar certification is highly desirable and a background in SAR preparation is a plus. \nResponsibilities\n\n\n* Develop and perform application verification processes based on fraud risk attributes. \n\n* Perform manual reviews and investigations of new and existing merchant and borrower accounts to identify and prevent potential fraud. \n\n* Monitor and identify trends through ongoing analysis. Share findings with the fraud investigation and fraud risk team. \n\n* Partner closely with the Operations, Risk, and Compliance teams to improve monitoring and due diligence of transactions and consumers. \n\n* Propose new data points and attributes for fraud detection and prevention.\n\n\n\nRequirements\n\n\n* Minimum 3-5 years of financial fraud investigations and analytics experience in the financial services industry. \n\n* Knowledge of analytic tools, platforms and systems utilized for fraud prevention in the financial and/or lending industry. \n\n* Excellent written/verbal communication and time management skills. \n\n* Ability to work independently with a high level attention to detail in a remote/WFH environment.\n\n* Highly experienced in working with data in Excel/Google Sheets.\n\n\n\nBonus Points\n\n\n* Experience in preparing and writing documentation to support SAR filings\n\n* CFE, CAMS or similar certification.\n\n* SQL/Python experience \n\n* Experience using data visualization tools (Tableau, Looker, etc)\n\n\n\nInterview Process\n\n\n* Application Review\n\n* Recruiter Screen\n\n* Writing Exercise\n\n* Hiring Manager Screen\n\n* Virtual Onsite\n\n\n\n* Interview I\n\n* Interview II\n\n* Interview III\n\n\n\n\n\n* Final Interview with the Hiring Manager\n\n* References\n\n* Offer\n\n\n\n\nThe range of base salary for the position is between $70,800.00 - $99,100.00, plus equity, and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.\n\nSpend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, weโd love to hear from you! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Finance, Senior and Non Tech jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nColor is a health technology company that makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. We work with employers, labor unions, national health initiatives, governments, and public health institutions to provide the tools for preventive health and disease management, including cancer early detection, screening, and care management.\n\n\nApply to join Color and do the most meaningful work of your career. If you are not sure that youโre 100% qualified but are up for the challenge - we want you to apply! \n\n\nWe are looking for someone to join our Legal team to help support our commercial efforts with the ability to assist with a broad range of issues, including compliance, regulatory, privacy and intellectual property. In this role, you will work closely with numerous teams to draft, review and negotiate a wide range of commercial agreements for Colorโs various products and services in addition to assisting with a wide range of legal issues. This is an exciting opportunity to help grow the companyโs business and impact the future of population health platforms and beyond! \n\n\n\n\n\nWhat We Offer:\n* ๐ฐ Competitive salary \n* โจ Comprehensive medical, dental, vision, life, and disability benefits\n* ๐ 401k match \n* ๐ Monthly phone and wifi stipend for employees, annual ergonomic stipend\n* ๐ Generous vacation policy, paid holidays and company-wide recharge days\n* ๐ผ Equal paid parental leave for birthing and non-birthing parents \n\n\n\n\nHow You'll Contribute:\n* Draft, review, revise, and negotiate domestic and international commercial contracts, channel partner contracts, SaaS agreements, contracts with public entities and governments (local, state, federal), license agreements, and professional services agreements.\n* Advise on privacy related matters (including state data privacy and security laws).\n* Identify business and legal risks and issues and suggest practical alternatives that allow the business of the company to move forward in compliance with domestic and international laws, rules, and regulations.\n* Provide counsel and advice to cross-functional stakeholders and on a broad range of matters related to new initiatives and products and other corporate, transactional, privacy and regulatory matters.\n* Operate as a subject-matter expert for legal and regulatory matters (specifically healthcare and public health) relating to commercial agreements and privacy issues.\n* Ensure consistency of contract terms with company policies and goals.\n* Help update and implement scalable contracting policies, procedures and systems.\n\n\n\n\nOur Ideal Candidate Will Have:\n* JD degree and bar admission.\n* 4+ years of experience drafting and negotiating commercial contracts, SaaS agreements, license agreements, and other agreements.\n* Comfortable conducting research and finding answers to novel questions. \n* Experience with privacy and data protection regulations, including state privacy laws like CPRA.\n* Experience working with technology companies, biotechnology companies (commercial stage), SaaS companies, and/or start-ups.\n* Strong critical thinking and strategic skills \n* Experience working on agreements in regulated industries, such as fintech, healthcare or healthtech.\n* Excellent client service focus and ability to prioritize workflow and manage multidimensional projects in a fast-paced environment.\n* Ability to work well in a team environment, but also comfortable with taking ownership of projects and driving them to conclusion.\n* Skilled at balancing legal risk with business objectives to get deals done.\n* Flexibility and willingness to work on a broad range of sometimes novel legal matters.\n* In-house commercial counsel experience (a plus but not required).\n* Healthy sense of humor and passion for Color's mission.\n\n\n\n\n\n\n\n\nBase Salary Range: $165,000 - $225,000 a year\n\n\nThe actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.\n\n\n\n\nColor is an equal opportunity and affirmative action employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Legal and Non Tech jobs that are similar:\n\n
$60,000 — $150,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote, USA
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nFor more than 20 years, PointClickCare has been the backbone of senior care. Weโve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, weโve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patientโs journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nContract Duration:\n1 year\n\n\nPosition Summary:\nPointClickCare is looking for an experienced B2B Marketing Manager to joining our growing SaaS healthcare technology company. As a Marketing Manager, you will be involved in planning, executing, and measuring the performance of engagement marketing campaigns for PointClickCare. You will drive product demand through multiple channels including web, email, social and multiple onsite channels. You will work closely with cross-functional teams of Product Managers, Marketers, Content Strategies, Senior Business Leaders, and manage agency production. \n \nA successful candidate will have excellent written and oral communication skills, data driven analyses and insights, strong interpersonal skills, deep curiosity about how things work, and a passion for building excellent value propositions and communication plans. \n\n\n\nKey Responsibilities: \n* Work Across a dynamic ecosystem of stakeholders to develop, execute and maintain high-impact multi-touch campaigns inclusive of events, that inspire consumers and drive engagement\n* Overseeing and coordinating marketing campaigns, collaborating with an agency to develop creative strategies, appropriate channel mix, manage budgets, analyzing campaign performance and ensuring effective communication between PointClickCare and the agency. \n* Responsible for consuming and leveraging Portfolio narratives to produce audience-centric derivative content \n* Drive strategy and demand for national and/or regional tradeshows through owned or paid channels \n* Seek out ways to utilize marketing automation to improve processes and productivity\n* Research Test and refine new marketing approaches and channels to reach and engage key audiences\n* Regularly dive deep into data reports and dashboard to monitor campaign results and drive strategic decision making to optimize\n* Manage multiple projects and balancing contending priorities in a rapidly changing environment\n* Provide clear, consistent, and frequent communication with stakeholders to outline strategy, tactics, goals, and performance of campaigns.\n* Lead the development and execution comprehensive account-based marketing strategies aligned with company goals and sales objectives.\n\n\n\nRequired Experience:\n* 4+ years of B2B marketing experience\n* Experience building, executing, and scaling cross-functional programs or marketing campaigns from concept to completion\n* Experience using data and metrics to measure Impact and determine improvements\n* Experience with paid and owned and operated channels (i.e. email, onsite, etc.)\n* Experience presenting ideas to various levels of an organization to gain support for initiatives\n* Experience with Excel or Salesforce (data manipulation, macros, charts, and pivot tables)\n* Proven Success in developing and executing account-based marketing campaigns to drive engagement and revenue. \n\n\n\nPreferred Experience:\n* Experience managing external partners to develop marketing programs\n* Experience managing large amount of data including customer segments and online campaign metrics\n* 5+ years of B2B marketing experience\n* Experience working with marketing agencies for execution\n* Travel 20-30%\n\n\n\n\n\n#LI-TW1\n#LI-Hybrid\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Leverโs Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCareโs human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Marketing, Excel, Sales and Non Tech jobs that are similar:\n\n
$45,000 — $82,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.