\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Administrateur expérimenté de Sales et Service Cloud pour rejoindre notre équipe. En tant qu'expert Salesforce, vous jouerez un rôle crucial dans la configuration, la personnalisation et le soutien continu de nos applications Sales et Service Cloud.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité du responsable des applications opérationnelles, vous serez responsable de ce qui suit :\n\n\n• L'administration quotidienne de l'application - gestion des accès, maintenance et mises à jour avec les parties prenantes, utilisateurs internes et externes.\n• Travailler avec les parties prenantes pour personnaliser les applications Sales et Service Cloud en fonction des besoins commerciaux.\n• Vous créerez, gérerez et distribuerez des rapports et des tableaux de bord dans Salesforce ainsi que des applications de reporting externes.\n• Vous gérerez les applications intégrées, en veillant à ce que le flux de données soit conforme et précis, et que les utilisateurs soient formés de manière appropriée sur les nouvelles applications intégrées.\n• Mener la transition des flux de travail traditionnels et du Process Builder vers Salesforce Flows, en garantissant une approche rationalisée et évolutive de l'automatisation des processus métier.\n• Fournir un support Salesforce aux utilisateurs internes, y compris la formation, la documentation et le débogage des problèmes.\n• Rester à jour avec les versions Salesforce et les nouvelles fonctionnalités, en faisant des recommandations pour leur adoption et leur mise en œuvre au sein de l'organisation.\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n• Diplôme en informatique, technologie de l'information ou domaines connexes.\n• Expérience prouvée de 2 ans ou plus en tant qu'administrateur Salesforce, spécifiquement avec Sales et Service Cloud - de préférence avec des certifications.\n• Compréhension de la structure des données, de la manipulation des données et des formules Excel avancées.\n• Fort penchant pour l'apprentissage de nouveaux outils et technologies.\n• Attention aux détails et précision, et solides compétences en résolution de problèmes.\n• Expérience dans la priorisation et la gestion de plusieurs projets.\n• Capacité à créer et à personnaliser des rapports et des tableaux de bord dans Salesforce pour visualiser les données et fournir des informations aux parties prenantes.\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an experienced Sales and Service Cloud Administrator to join our team. As the Salesforce expert, you will play a crucial role in configuring, customizing, and providing ongoing support for our Sales and Service Cloud applications.\n\n\nWHAT YOU WILL BE DOING:\n\n\nReporting to the Manager, Operations Applications, you will be responsible for the following:\n\n\n• The day-to-day administration of the application - managing access, maintenance and updates with stakeholders, internal and external users. \n• Working with stakeholders to customize Sales and Service Cloud applications based on business requirements.\n• You will create, manage and distribute reports and dashboards within Salesforce as well as external reporting applications\n• You will manage the integrated applications, ensuring the flow of data is compliant and accurate, and that users are appropriately trained on newly integrated applications.\n• Lead the transition from traditional workflows and Process Builder to Salesforce Flows, ensuring a streamlined and scalable approach to business process automation.\n• Provide Salesforce support for internal users, including training, documentation, and issue debugging.\n• Stay up-to-date with Salesforce releases and new features, making recommendations for adoption and implementation within the organization.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Degree in computer science, information technology, or related fields.\n• Proven 2+ years experience as a Salesforce Administrator, specifically with Sales and Service Cloud - preferably with certifications\n• Understanding of data structure, data manipulation and advanced excel formulas\n• Strong acumen for learning new tools and technologies\n• Attention to detail and accuracy and Strong problem-solving skills.\n• Experience in prioritizing and managing multiple projects.\n• A loader or Salesforce Import Wizard for efficient data management.\n• Ability to create and customize reports and dashboards within Salesforce to visualize data and provide insights to stakeholders.\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Sales and Non Tech jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\n📍London | 💰 £150,000- £200,000 + Benefits | Data Science \n\nAbout us \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.\n\nWe want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.\n\nWe're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Data Discipline\n\nWe have a strong culture of data-driven decision making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the head space to focus on more impactful business questions and analyses.\n\nWe work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts etc.\nYour Mission \n\nYou will be responsible for partnering with senior stakeholders in Fincrime to develop evidence-driven solutions to important Financial Crime problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level) and develop data products (where appropriate) that will improve our ability to fight financial crime and keep customers safe. You will lead a team of data professionals of currently 25 people. You will also be part of the wider data leadership group and help shape the role that data plays across the company.\n\nYour day-to-day \n\n\n* Establish yourself as a trusted member of the financial crime and product senior leadership teams with the capacity for getting things done and to enable better decision making\n\n* Bring data leadership and rigour to our financial crime function and build a strategic understanding of the business while structuring complex projects to bring them to life\n\n* Set the data strategy for financial crime area which will help us to build one of the most effective fincrime prevention and detection capabilities in the financial industry\n\n* Own complex, data driven systems to combat fraud and financial crime, including customer risk assessments and transaction monitoring\n\n* Help your team to focus and to prioritise for highest impact initiatives for the business\n\n* Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations and first and second lines of defence\n\n* Develop and further scale a high performing team of data professionals across a wide range of data capabilities\n\n* Coach managers and individual contributors, helping them to grow professionally and personally\n\n\n\n\nYou should apply if:\n\nWhat we’re doing here at Monzo excites you!\n\n\n* You have multiple years of experience in a hands on data role in the past and have now been leading data science teams in operations, financial crime or fraud\n\n* You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job\n\n* You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities\n\n* You have experience working together and collaborating with senior business stakeholders\n\n* You have experience leading a full stack data team, including Analysts, Data Scientists, Analytics Engineers and Machine Learning Engineers\n\n* You have experience managing data managers\n\n\n\n\nThe Interview Process\n\nOur interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!\n\n\n* 30 minute recruiter call \n\n* 45 minute call with the hiring manager\n\n* 3 x 1-hour video calls with various team members, including the general manager for Financial Crime\n\n* A meet and greet with a Monzo Executive Committee member\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]\n\nWhat’s in it for you:\n\n💰 £165,000- £200,000 ➕ plus stock options & benefits \n\n✈️ We can help you relocate to the UK (delete if doesn’t apply) \n\n✅ We can sponsor visas (delete if doesn’t apply).\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog,  2021 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-NJ #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video, Finance, Senior and Non Tech jobs that are similar:\n\n $27,500 — $55,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\n📍Location - Remote | 💰£32500 - £45000 + Benefits | Hear from the team ✨\n\nAbout us: \n\nWe’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.  We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.  We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.\n\nAbout our Workforce Management (WFM) Team: \n\nYou’ll be joining the WFM team which forms part of the Operations Collective. You will report to the Tactical Planning Manager.  As a Resource Planning Analyst you will play a key part in managing and creating rotational patterns and creating bespoke shifts and rotations to address operational gaps or service needs. Holiday, Time Off and Non Interactive Time (NIT) will be within your remit and thus you will have to engage stakeholders and create processes to manage and review.\n\nTo ensure we meet customer demand, you will be responsible for ensuring that any rotational gaps are identified and discrepancies in productive volumes and forecasted volumes are highlighted to the relevant stakeholders. \n\nDay to day you will work closely with your tactical planning team, real time team and strategic/capacity teams to ensure we are fully optimised for the next 12 weeks of schedules. This will be supplemented by maintaining our accuracy with investigators skills and trained tasks so this can be used by the real time team.\n\nWhat you’ll be working on:\n\n\n* Create and maintain rotational patterns and headcount plans which sits within each pattern\n\n* Analyse contact centre patterns, including Volumes, Trends, attrition rates and hiring plans\n\n* Integrate feedback from the real time team into schedule production and generation  \n\n* Scheduling company wide training, training planning and optimisation of Non Interactive time - For all repeating NIT only\n\n* Work with stakeholders across the business to identify potential peaks and troughs in workload volumes or resources to reduce risk and impact to customer service and operational costs.\n\n* Own and support with modelling scenarios on what effect can be caused with new ways of working or changes to forecast\n\n* Shrinkage Management and working closely with the real time team and the operation to manage this\n\n* Holiday Seasonality and Time Off Strategies\n\n* Use trend analysis and feedback from the real time team to improve call, handle time, and shrinkage forecasts\n\n* Produce consistent and accurate schedules from production, with low levels of schedule errors and require minimal adjustments\n\n* Managing the skills and domain information within the WFM tool and managing changes and adjustments as and when required\n\n* Presentation of data and information to direct managers and telling a story from this confidently. Producing reporting and analysis on the spot\n\n\n\n\nYou should apply if:\n\n\n* You have experience of working with Workforce Management systems and telephony applications. Particularly being involved in the design, set up and management of such systems. (Verint experience desired)\n\n* Experience in data collation/reporting/presentation and root cause analysis\n\n* You have strong excel/google sheet skills and a good understanding of data visualisation tools (Looker & Tableau & Google Suite experience desired)\n\n* You have capability to perform under pressure and time constraints, are highly driven and passionate\n\n* You have excellent communication skills and stakeholder management\n\n* You have a baseline knowledge of forecasting/scheduling and Management Information\n\n* You have strong analytical and problem solving skills and strong attention to detail\n\n* You have experience in creating heat maps and look at workload distribution and hours distribution at a interval level\n\n* You have an understanding of different shift patterns and working patterns. (experience of creating part time and condense shifts desired)\n\n\n\n\n\nThe interview process:\n\nOur interview process involves 3 main stages: \n\n\n* 30 Min Recruiter Call\n\n* Task\n\n* Technical & Values Competency based interviews\n\n\n\n\nOur average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact [email protected]\n\n\n\nWhat’s in it for you:\n\n💰 Salary range between £32500 - £45000\n\n⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.\n\n📍Remote based role within the UK\n\n📚 Learning budget of £1,000 a year for books, training courses and conferences\n\n➕ And much more, see our full list of benefits here\n\nIf you prefer to work part-time, we'll try to make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.\n\nClosing date for receipt of applications is at 5pm on 4th November 2023.  Please note we reserve the right to close the advert early if we have a high volume of applicants.\n\n\n\nEqual Opportunity Statement\n\nWe are actively creating an equitable environment for every Monzonaut to thrive.\n\nDiversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.\n\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.\n\n#LI-DR #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Non Tech and Non Tech jobs that are similar:\n\n $25,000 — $50,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom