\nRestaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!\n\n\nAs an Associate Enterprise Customer Success Manager, you will partner with the Sales team, the Onboarding team, and the product team to ensure successful launch, adoption, and outcomes. You will manage the long-term relationship by becoming a trusted advisor to some of our largest and most strategic customers. You will work with executive stakeholders and champions to provide our enterprise and strategic customers the highest level of service. As a member of this team, you should set the bar for customer service.\n\n\n\nHow you'll add value: \n* Develop long-term relationships with enterprise level customers leading to high adoption, retention, and customer satisfaction\n* Ensure delightful experiences for clients in your portfolio during all stages of the customer journey\n* Strategize with customer to meet and exceed their target goals and ROI\n* Handle escalations and work cross departmentally to issue resolution\n* Set, drive and guide project expectations with executive stakeholders \n* Facilitate change management across key stakeholders and roles\n* Ensure enterprise customers are successful with the product presale through launch\n* Attend onsite meetings, conferences, and trade shows\n* Partner with enterprise AEs for expansion and growth opportunities\n* Develop plans specific to the restaurant industry that help enterprise franchise brands support their franchise community with our software\n* Infuse clients with Industry best practices to help them grow and thrive\n* Facilitate client meetings both in person and online\n* Act as liaison between customers, product managers, and executive management to provide feedback on new feature developments\n* Tracking and drive key client metrics such as usage, health, CSAT, and net promoter scores\n* Maintain brand profiles and documentation\n* Responsible for reaching assigned targets for customer KPI’s\n* Track product enhancements and provided timelines specific to customers in your portfolio and ensure transparent communication with stakeholders\n* Maintain healthy Salesforce and Gainsight records\n* Participate and lead sessions at user groups and client facing webinars\n* Other duties as assigned\n\n\n\nWhat you'll need to be successful in this role: \n* 3+ plus years of experience as a Customer Success Manager or equivalent\n* 3 to 5 years of experience in restaurant operations or equivalent\n* Ability to travel up to 20%\n* Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint\n* Clear communicator with a professional presence\n* Ability to lead through influence\n* Comfortable working with C-level executives\n* Proficient in Salesforce or other CRM\n* Efficient and timely with deadlines and deliverables\n* Strong organization and time-management skills. The ability to work independently without supervision\n* Strong technical aptitude with experience communicating across multiple platforms\n\nDESIRED QUALIFICATIONS\n* Previous R365 experience\n* Previous Gainsight experience or other customer success management platform\n* Previous Monday.com experience or other project management software\n\n\n\nR365 Team Member Benefits & Perks \n* Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $70K-$98K +Bonus/Commission. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.\n\n\nAlong with the compensation we provide the following marketing leading benefits and perks: \n* Ability to work remote or hybrid\n* Comprehensive medical benefits, 100% paid for employee\n* 401k + matching\n* Equity Option Grant\n* Unlimited PTO + Company holidays\n* Wellness initiatives\n\n\n\nWhy join our amazing team? \n* We're a community that prides itself in creating innovative solutions and producing quality work\n* Our product is the secret ingredient that makes a real difference to restaurants nationwide\n* The open concept work environment that we've created is causal, collaborative, and cultivates communication\n\n\n#BI-Remote\n\n\n\n$70,000 - $98,000 a year\n\nR365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Travel, Accounting, Marketing and Sales jobs that are similar:\n\n $45,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

\nReporting into the Finance Controller, you support the finance team on all finance matters regarding customer payments, expense reports, all general ledger accounts, transaction documentation and more.\n\n\n\nWhat you will be doing: \n* Financial Accounting: Reconcile financial statement, analyze variances, predict impact on the financial results and stakeholders. \n\nSupport all month-end, quarter-end and year-end closing: \n* Ensure proper coverage of all accruals, reconcile accounts and update SaaS metrics, review transactions, ensure compliance with reporting requirements. Monthly review of Revenue recognized and Deferred Revenue balances per ASPE. \n* Review transactions to ensure correct treatment, classification  and appropriateness. \n* Prepare monthly variance analysis (month to month and actual to budget) to ensure the reasonability.  Assisting team members as needed on the complex accounting treatments. \n* Assist in preparing annual  financial statements in accordance with ASPE, ensure correct note disclosures and assess needs of stakeholders.\n\nFinancial Reporting & Analysis: \n* Prepare & share monthly budget variance analysis with the department owners\n\nPayroll:\n* Prepare Payroll on Bi-weekly basis for the USA and Canada. \n* Ensuring compliance with Payroll requirements, addressing Internal/ External queries, creating support documents as required for the government. \n* Annual reconciliation of EHT, creation of Annual pay stubs and workers compensation for different provinces/ states. \n\nOrder Operations\n* Responsible for managing order operations.  \n* Sales order operations involve the processes and activities related to managing and fulfilling customer orders. This includes order creation, approval,  tracking, and ensuring timely delivery of products or services.\n\nOther:\n* Oversees timely and accurate filing to government bodies (HST, WSIB, US sales taxes). \n* Support the ongoing development, improvement, and implementation of financial policies, procedures, and processes. \n* Support the annual audit as a key point of contact, identify areas of risk and identify and evaluate financial reporting requirements under ASPE.\n* Ad hoc and special projects (ie. software implementations, financial information migration, ensuring the new system adheres to accounting policies, cost saving initiatives, process improvement, etc.) as assigned.\n\n\n\nWhat we're looking for: \n* 5+ years of full cycle accounting experience, including month-end reporting.\n* CPA is a must.\n* Prior experience of the software industry is an advantage\n* Knowledge of current accounting rules and regulations.\n* Proficient knowledge of Microsoft Office, especially Excel & Google Suite.Solid technical and analytical skills with high degree of accuracy.\n* Communication skills to effectively and professionally correspond with customers, vendors and internal team members.\n* Experience with Netsuite, Staxbill, Rise, Gusto is an asset.\n\n\n\nWhat you'll love about us: \n* Great Company Culture \n* Inclusive and Collaborative work environment\n* Competitive Health Benefits for you and your family starting day one\n* Wellness Programs \n* Flexible Working Hours and Remote work flexibility\n* Employee Stock Option Program\n* Unlimited Vacation Days \n* Additional Paid Health Days\n* Parental Leave Top Up Program \n* (Virtual) Regular Standups, Demos, and Socials to keep us aligned and connected \n* And so much more!\n\n\n\n\n\nUberflip is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive and diverse we are, the better our work will be. If you're smart and great at what you do, come as you are. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Finance, Microsoft, Senior and Sales jobs that are similar:\n\n $60,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote

About the Company:\nIt’s never been more challenging for shippers to simply know where their ocean freight is, when it will arrive, and why it was delayed. At VIZION API, we automatically push the most complete, standardized, and detailed container tracking events to any software system or spreadsheet, so shippers get end-to-end visibility into the freight that drives their business. Our mission is to enhance and optimize world trade by making data more accessible and building tools that empower digital transformation. Vizion’s goal is to be the world's leader in delivering the highest quality data in the easiest-to-use formats to the international freight industry. \n \nOur Company Values and Culture: \nSimple Honesty, Be a Teacher and Long-Term Thinking are the values that guide our decision making and are our uncompromising core principles. Vizion is dedicated to building an inclusive and diverse team focused on fostering a culture of Communication, Innovation and High-Performance.\n \nHow You Fit In & the Details: \nAs a Senior Product Manager you will play a critical role in managing and growing our API products, ensuring API design meets customer needs, applying governance and guidelines, managing roadmaps and cultivating a developer experience that will delight our customers. You will be expected to implement effective inbound and outbound automation solutions, engage with Vizion partners and customers to understand their workflows, work with other PMs to build supporting APIs and deliver world class integrations for Vizion’s platform. In addition, this role will develop, lead, and scale a high-performing Product team that will support our product roadmap and customer’s needs. You will work closely with customers to understand their needs and pain points and prioritize and sequence feature development and releases leading to significant and tangible business value. This role will work to turn ideas into real products that and have the proven ability to creatively lead the development and support of core systems that power mission critical business processes in shipping and logistics. \n \nThis role reports to the CTO and will partner and collaborate with a broad set of stakeholders in Vizion’s technology solution, but specifically with operations, customer experience, and engineering to ensure the delivery of innovative, high-performance API solutions to support our business operations and rapid growth.  In addition to the above, you will: \n \n●       Demonstrate clear understanding of how key personas and workflows map across major verticals\n●       Formulate and promote our API, automation, and workflow strategy to internal and external stakeholders\n●       Design specifications and prioritize requirements to develop highly leveraged APIs needed for building the automation solution\n●       Collaborate with engineering to build key automation & integration workflows\n●       Deeply understand the developer persona and ensure API products are easy to implement, well documented and designed to our high standards through a developer platform\n●       Deep engagement and consultation with various business teams to understand current and future needs for product enhancements\n●       Understand the customer, market, and technology drivers for Vizion’s business\n●       Propose innovative solutions based on API products to introduce, enhance, and automate key processes and use cases\n●       Develop supporting product plans and requirements by gathering feedback, collaborating with key planning stakeholders, including leadership, writing requirements documents, and managing the feature backlog\n●       Develop API product and enhancement roadmap for short and long-range product plans based on customer feedback\n●       Champion the product's roadmap with key stakeholders and engineering teams\n●       Partner with marketing and sales team to support, design, and influence partner integration flows on the front end and back end\n●       Manage internal and external resources to ensure completion of projects\n●       Drive a culture of measurement and continuous improvement for both business and customer value delivered, develop KPIs, and monitor progress continuously, actively reporting on milestones and deliverables\n●       Own all API documentation UX including documents for developer support, security, sales, sales training, marketing (with support from engineering and partner relations)\n●       Collaborate with cross-functional project teams to ensure the successful delivery of fully operational products and deliver accompanying user documentation and training\n●       Track product performance and use to inform product management.\n \nBasic Qualifications:\n●       7+ years of product management experience with a minimum of 5 years of API product management experience. \n●       Experience building APIs for SaaS products and evolving those products into platforms\n●       Experience building integrations into CRMs like HubSpot, Salesforce, Microsoft Dynamics, ServiceNow, Zendesk and other integration platforms\n●       Experience creating technical product and design documents\n●       Prior startup experience highly desired\n●       Demonstrated hands-on experience and subject matter expertise in configuring and managing the end-to-end product vision and strategy\n●       Crystallize vague concepts into concise tactical plans \n●       Understanding that speed is everything but prioritizing the right thing is equally important - you appreciate delivering impact quickly\n●       Be comfortable with ambiguity in a fast-paced and ever-changing environment\n●       Comprehensive and deep command of the product management function\n●       Strong collaboration, coordination, organizational and communication (written and spoken) skills with demonstrated experience across multiple products and/or projects\n●       Background in software development and project/program management is a plus\n●       Familiarity with Agile framework is preferred\n●       Preferred Education: BS/BA in Computer Science, Engineering, or related field\n \nPerks & Benefits: \n●       We feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of: $150,000 to $175,000. Vizion intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience and location.\n●       Equity Options – Share in the upside of our company’s success\n●       We prioritize diversity in our hiring and are LGBTQ+ friendly\n●       Fully remote: Work from your home office or beach somewhere (as long as the beach has Wi-Fi, of course)!\n●       Excellent No-Cost Medical, Dental and Vision plans: 100% coverage for you and dependents\n●       Unlimited PTO Policy: We believe in recharging our batteries and we mean it when we say we expect you to take time off!\n●       401(k) with company contribution\n●       Company-Provided Laptop (Mac or PC) and an office-outfitting budget\n \nDid you know: \nSome studies indicate that the average female-identifying person will apply to a job only if they feel that they qualify for 100% of the requirements? Persons of color experience this at an even higher rate. Whereas male-identifying people will apply if they feel that they qualify for 60% or more of the requirements.\n \nNow you (may) know something new, and we want to encourage anyone who feels that they might be qualified for the role to apply. You may be surprised!\n \nWe do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to: hiring and firing of staff, selection of vendors, and provision of services. We at Vizion are committed to providing an inclusive and welcoming environment for all members of our staff, contractors, vendors, and clients.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, API, Microsoft, Senior, Marketing, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote